Information technology specialist jobs in Massachusetts - 722 jobs
IT Job Training Opportunity
Year Up United 3.8
Information technology specialist job in Lowell, MA
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Harvard University, Wayfair, Salesforce, or Wellington Management among other leading organizations in the Greater Boston area.
Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying
What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.
In-depth classes include:
- Banking
- Business Operations
- IT Support
- Investment Operations
- Project Management
- Network Security & Support
Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.
PandoLogic. Category:General, Location:Lowell, MA-01852
$30k-34k yearly est. 3d ago
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Massachusetts College of Art and Design (MassArt) - Chief Information & Technology Officer
Academic Career & Executive Search
Information technology specialist job in Boston, MA
Massachusetts College of Art and Design (MassArt) seeks a visionary Chief Information & Technology Officer (CITO) to lead its next era of innovation. The CITO will direct the Technology Master Plan, implement forward-thinking systems, and align technology strategy with the College's academic and operational goals. This is a leadership opportunity to build and inspire a high-performing IT team and drive innovation across academic and administrative systems while ensuring MassArt remains ahead of the curve in creative technology solutions.
MassArt is advancing bold institutional initiatives and deepening the integration of data, AI, and digital creativity in the student experience. A refreshed Strategic Partnership Plan is underway, with a sharpened focus on partnership goals to foster transformative teaching, innovative learning environments, and a thriving creative campus. A new partnership with CalArts is launching a fully online “Creative AI: Responsible Innovation with Generative Tools Certificate,” exemplifying MassArt's commitment to exploring the creative potential of emerging technologies and expanding access to cutting-edge digital learning.
In this context, the CITO will serve as a key strategic partner, translating complex technical information into clear, actionable insights for leadership and campus stakeholders. With a focus on innovation, security, and strategy, the CITO will anticipate emerging trends in cybersecurity, academic technology, and enterprise systems while maintaining a robust, resilient IT infrastructure. Collaborating across campus with faculty, staff, and students, the CITO will ensure technology enhances MassArt's creative and academic mission. The CITO will leverage a recently upgraded infrastructure, a cloud-based LMS (Canvas), strong cybersecurity support, and a robust enterprise system to implement transformative solutions that advance the College's goals.
The Chief Information and Technology Officer is a key senior leadership position and a member of the President's Cabinet. The CITO will report to the President through the Vice President of Strategic Engagement and Chief of Staff. The department includes Tech Central, the primary hub for technology services, which offers equipment rentals, technical support, and access to computer and print labs. It also oversees IT infrastructure, software procurement, and digital media resources, supporting students, faculty, and staff across campus. The team collaborates closely with academic and administrative units to deliver reliable, forward-thinking technology solutions.
KEY RESPONSIBILITIES
Provide leadership to all aspects of technological integration into the college's administrative and academic systems and services
Provide strategic leadership and day-to-day supervision for a team, fostering a collaborative environment while guiding professional development, setting clear expectations, and ensuring accountability to achieve departmental goals.
Ensure that technology investments support institutional strategic plan and priorities
Advise and support technology as it relates to curriculum development, teaching and learning, and classroom facilities for both students and faculty
Manage and develop technology resources in consideration of institutional planning and design
Advise on technological investments, policy development, and resource allocation
Manage all operations in the Ellucian Colleague administrative student information system, as well as its integrated systems, LDAP, LMS (Canvas) security, admission, and advancement
Ensure data integrity, security, privacy, and workflow among the college's integrated systems
Ensure development, delivery, and high-standard support of the college's academic technology needs and CMS integration
Partner with academic and administrative teams to enhance the delivery of advanced analytics and business intelligence solutions that empower MassArt with accessible data and support informed, data-driven decision making
Ensuring alignment of technology policies and practices with institutional goals and compliance standards
Oversee budgets and planning, representing technology concerns
Refine the college-wide technology strategy to be responsive to the needs of the college community and enhance processes and services
Represent the college in collaborative activities, including the COF consortium, the state college/university system, and other alliances
Advise and implement proactive best practices, integrated systems, and other initiatives as appropriate
Manage communication across Technology departments, constituents, and stakeholders
Drive and develop partnerships and collaboration with staff, faculty, and students to best serve the college's technological needs
Ensure that affirmative action, equal opportunity, and diversity are integrally tied to all actions and decisions falling within the scope of the Affirmative Action/Equal Opportunity/Diversity Plan
MINIMUM QUALIFICATIONS
Master's degree or Bachelor's degree in Computer Science, InformationTechnology, or a related field and 7 years of experience in technical management in a higher education or similar environment directly related to the duties and responsibilities of the position including significant technical knowledge of networking, systems, applications, security, business continuity, and disaster recovery
A minimum of five years' experience with management and budget responsibilities in an IT-related field
Demonstrated understanding of the spectrum of technology activities, including infrastructure, academic computing, administrative systems, and crisis prevention management
Experience managing/implementing an enterprise resources planning system
Excellent interpersonal skills and experience managing a diverse team
Excellent oral and written communication skills
PREFERRED QUALIFICATIONS
Advanced degree in Computer Science, InformationTechnology, or a related field
IT management experience in a higher education setting
Experience working in a unionized public college
Experience working in a creative, fine arts, and/or design environment
Experience working with Ellucian Colleague
About the Institution
Founded in 1873, MassArt, is the nation's first and only independent, free-standing public college of art and design. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators, and leaders striving to shape the future through art and design. Located in Boston, MassArt enrolls 1,900+ students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.
MassArt prepares artists, designers, and educators from diverse backgrounds to shape communities, economies, and cultures for the common good. MassArt provides state-of-the-art facilities and studios, is accredited by NECHE, and is a member of AICAD and the Colleges of Fenway. It collaborates with multiple higher education networks to enhance artistic opportunities.
Living in the Area
Boston offers cultural diversity, a rich arts scene, and proximity to world-class schools, employers, and health care. It is a cosmopolitan city with a modern downtown and access to cultural institutions and outdoor activities along the Charles River. The surrounding suburbs offer easy access to a commuter rail system and local communities.
Why Work at MassArt?
MassArt offers a dynamic, inclusive, and creative work environment with a comprehensive benefits package, including:
Health Insurance: Medical insurance along with life insurance, and long-term disability
Retirement Plans: Participation in the Massachusetts State Employees' Retirement System and additional optional savings plans including 403b and 457b plans
Flexible Spending Accounts: Healthcare and dependent care programs
Employee Assistance Program: AllOne Health
Generous Paid Leave: Vacation, sick, and personal
Other Leaves: FMLA, PFML, and other programs
Commuter transit and Parking Benefits: Pre-tax transit options and related subsidies
Professional Development: Access to training and resources
Campus Perks: Free admission to MassArt Art Museum and other discounts
Work-Life Balance: Wellness programs and flexible scheduling
Collaborative Culture: A mission-driven community focused on equity, innovation, and the arts
To Apply
For full consideration, please apply by January 12, 2026. Please apply through the application process and do not email applications. Applications will be reviewed as received and should include a cover letter and curriculum vitae. Cover letters should ideally not exceed two pages. All applications are treated confidentially. Inquiries, referrals, and nominations are also treated confidentially.
Inquiries and questions: Please send to MassArtCITO@acesrch.com.
Nominations and referrals: Please send the nominee's name, title, and contact information if available to nominations@acesrch.com.
Salary range for this position: $180,000-$195,000
Institutional Information
MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or related condition, or membership in any legally protected class. MassArt complies with all applicable laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.
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$180k-195k yearly 1d ago
Technical Support Specialist
Azara Healthcare
Information technology specialist job in Burlington, MA
Azara Healthcare is a leader in the population health management industry. As the Technical Support Specialist, you will get to investigate escalated and complex customer support issues and you will be responsible for resolving these issues through SQL mapping changes. You will be involved in support for all customers and unique product offerings.
Azara Healthcare has an exciting fast-paced, collaborative environment and we are looking for the right person with the drive to grow with us!
Job Description
Role and Responsibilities
Utilize SQL skills to resolve customer issues and improve the team's technical abilities
Act as the escalation point for complex issues requiring EHR and DRVS product knowledge
Educate customers on appropriate data entry workflows
Essential Skills
Candidate should have a Bachelor of Science in a technical, science, or business field
Intermediate database and SQL skills are essential, such as modifying and creating SQL queries
Candidate must be proficient and comfortable working in a technical environment
Candidate should have at least 1-year of customer service experience
Excellent oral and written communication skills
Comfortable with a fast-paced work environment and adjustment of priorities based on multiple stakeholders
Desirable skills
Healthcare industry processes experience is preferred, including EHR knowledge
Experience supporting and/or implementing a SaaS product preferred
Experience with a customer service ticketing system, preferably Jira
Azara Healthcare offers a full suite of medical plans, 401(k) plan, 7 company holidays, 3 floating holidays & 4 weeks of PTO and other benefits in addition to a competitive salary.
$47k-79k yearly est. 2d ago
Chief Information and Technology Officer
Commonwealth of Massachusetts 4.7
Information technology specialist job in Boston, MA
An Official website of the Commonwealth of Massachusetts
Job Description - Chief Information and Technology Officer (2500082W)
Chief Information and Technology Officer - (2500082W)
Reporting to the Chief Administrative Officer, the Chief Information Officer (CIO) serves as the senior technology executive overseeing all informationtechnology operations for the Department of Transportation (MassDOT). The CIO delivers strategic vision and leadership to ensure the agency's technology ecosystem-encompassing hardware, software, data, and third‑party services-is reliable, resilient, secure, and continuously modernized. By aligning MassDOT's IT roadmap with the Executive Office of Technology Services & Security Secretariat (EOTSS) standards and security directives, while fiercely advocating for the unique needs of transportation programs, the CIO enables safe, efficient, and innovative solutions that directly advance the agency's mission to deliver a world‑class, equitable, and sustainable transportation network for the Commonwealth.
Duties and Responsibilities
Develop and mature the security, risk management, and operational governance framework for MassDOT's technology environment, ensuring alignment with EOTSS directives while proactively mitigating cyber threats and enabling resilient, mission‑critical operations.
Provide strategic leadership for IT modernization, portfolio management, and innovation initiatives; oversee the reliability, scalability, and security of hardware, software, data assets, and third‑party services to support safe and efficient transportation programs.
Formulate annual and multi‑year IT budgeting strategies, capital investment plans, and resource allocation priorities; champion mission‑critical technology needs within the Capital Improvement Plan and operating budget while demonstrating fiscal stewardship and ROI.
Direct enterprise architecture, standards, and procurement governance; ensure uniform policies, procedures, and best‑value contracting for hardware, software, network systems, and professional services to maximize interoperability, economies of scale, and cross‑agency utility.
Lead talent acquisition, workforce development, and vendor management; build high‑performing IT teams and oversee contracts to deliver consistent, high‑quality support for transportation applications and infrastructure statewide.
Perform business case development, cost‑benefit analysis, and performance measurement for all major technology investments; validate alignment with agency goals and Commonwealth‑wide efficiencies.
Preferred Qualifications
The CIO must possess knowledge of enterprise IT architecture, cybersecurity frameworks (e.g., NIS), cloud‑native platforms (Salesforce, ServiceNow, Snowflake, AWS, Office 365) and emerging artificial intelligence technologies; familiarity with Commonwealth procurement laws, EOTSS standards, and capital planning processes is essential.
Required skills include strategic planning and roadmap development, budget formulation and justification, vendor negotiation for multi‑million‑dollar contracts, and risk‑based decision‑making under constrained resources; the CIO must excel at translating complex technical concepts into executive and public‑facing narratives.
Key abilities encompass leading cross‑functional teams in a unionized environment, forging consensus among diverse stakeholders (Secretary, EOTSS, RMV, Highway), driving organizational change during legacy modernization, and maintaining 24/7 mission‑critical operations while proactively mitigating cyber threats that could disrupt statewide mobility and public safety.
A finalist for this position must be able to pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references.
About MassDOT
The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's inclusive culture and career opportunities can be found at mass.gov/massdot-careers .
MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.
Qualifications Minimum Entrance Requirements
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
Applicants must have at least (A) seven (7) years of full-time or, equivalent part‑time, professional, administrative, supervisory, or managerial experience in IT administration or IT management, of which (B) at least four (4) years must have been in a managerial capacity.
Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Contact Information
For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at *********************************.
For general questions regarding MassDOT, call the Human Resources Service Center at ************.
For a disability‑related reasonable accommodation or alternative application method, call Lucy Bayard, ADA Coordinator, at ************.
Equal Opportunity / Affinity Statement
An Equal Opportunity / Affluent Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Job Details Primary Location
United States-Massachusetts-Boston-10 Park Plaza
Job
Information Systems and Technology
Agency
Massachusetts Department of Transportation
Schedule
Full‑time
Shift
Day
Number of Openings
1
Salary
139,149.89 - 232,947.43 Yearly
If you have Diversity, Affluent Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Derrick Mann - **********
Other Notes
Bargaining Unit : M99-Managers (EXE)
Confidential : No
Potentially Eligible for a Hybrid Work Schedule : No
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$82k-123k yearly est. 5d ago
Global Office Operations & Exec Support Lead
Monte Rosa Therapeutics Inc.
Information technology specialist job in Boston, MA
A leading biopharmaceutical company is seeking an Associate Director of Global Office Operations in Boston, MA. This role entails overseeing all office operations globally, managing a team of Executive Assistants, and ensuring efficient support for senior leadership. The ideal candidate should have a strong background in office management with 10-15 years of relevant experience, focusing on global processes and team leadership. The position offers an opportunity to impact organizational effectiveness and operational excellence.
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$80k-110k yearly est. 5d ago
IT Analyst - Manufacturing Systems
Insight Global
Information technology specialist job in Woburn, MA
Key Responsibilities
Support business operations and development initiatives for the analysis, design & implementation of manufacturing IT solutions (MES, LIMS, SCADA, IoT, Data Historian)
Functionally oriented
Identify technical issues and communicate effectively across teams
Required Experience:
6+ years in Business Analysis roles
Manufacturing background req
MES experience is a plus
Must be a US Citizen or US Permanent Resident
Bachelor's degree in Computer Science, InformationTechnology, or a related field required
$76k-104k yearly est. 2d ago
Help Desk Support Specialist
Mevion 3.9
Information technology specialist job in Littleton, MA
The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
$88k-123k yearly est. Auto-Apply 60d+ ago
Network IT Intern
Global Partners LP 4.2
Information technology specialist job in Waltham, MA
At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value.
:
Additional Job Description:
Pay Range:
$16.03 - $20.46
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
* Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
* Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
* The Road Ahead - We offer 401k and a match component!
* Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
What to Expect From the Hiring Process
We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************ or 781-7GP-WORK.
* Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$16-20.5 hourly Auto-Apply 29d ago
Digital Information Security Office Internship
Massachusetts Eye and Ear Infirmary 4.4
Information technology specialist job in Somerville, MA
Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
At Mass General Brigham Digital (MBGD), we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Reporting to the Digital Information Security Program Manager, under the Digitial Information Security Program Management team, the MGBD Intern will assist in a variety of departmental responsibilities. Responsibilities include providing research and drafting assistance for Enterprise Cybersecurity Policies, Standards and Procedures, providing customer service support for inquiries that come into the Digital Information Security Program, developing outreach and training documentation and coursework, providing assistance in building department communications and managing departmental mailboxes. In addition, based on the Intern's interests and aptitudes, this candidate will have the opportunity to engage in special projects as time and availability allow.
Qualifications
Department based internship. Incumbent receives academic credit in accordance with school and internship guidelines. Internship provides hands-on learning experience. Internship duties are based on department requirements and school course of study.
-Detailed description to be provided by host department.
Education
High School Diploma or Equivalent required
Skills/Abilities/Competencies:
• Strong written, interpersonal, and organizational skills
• Ability to interact with people from all organizational levels
• Self-directed and capable of independent work with strong application of critical thinking
• Ability to be flexible, versatile, and adaptable in day-to-day activities conducted in a multi-site environment
• Detail oriented
• Willingness to work in the hospital
• Strong computer skills in a Microsoft environment
• Strong knowledge of Microsoft Office Suite
• Knowledge of database management a plus
• Good project management skills and technical/information security background
• Strong technical writing and documentation skills
• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Additional Job Details (if applicable)
Physical Requirements
Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Day (United States of America)
Pay Range
$17.36 - $24.79/Hourly
Grade
2
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$17.4-24.8 hourly Auto-Apply 2d ago
Information Technology Positions
React Recruiting Healthcare
Information technology specialist job in Massachusetts
you are interested in.
1) Operations Engineer - Linux Systems
Full-Time - Engineering / Charlestown, MA
Seeking an exceptional person to join a Systems Engineering / DevOps team.We seek someone who enjoys solving complex problems while contributing new ideas and techniques leading to continuous improvement for the team. Candidates will work on a team of approximately ten people with an on call rotation.Performance is measured on individual as well as team results.Candidates must be highly motivated, proactive, organized, detail-oriented, possess outstanding communication and work well in a team environment.
Working for this company will give you a unique opportunity to join a growing, privately held company, and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.
Responsibilities
Build, operate, scale, and troubleshoot all of the company's SaaS infrastructure.
Provide operations coverage as part of an on-call pager rotation.
Work with other teams to make sure that the infrastructure and the applications that depend on it work harmoniously together.
Support other teams infrastructure needs on an as-needed basis.
Write tools for systems and infrastructure automation.
Collect and report on operational metrics for SLA reporting and capacity planning.
Monitor the health of our production infrastructure.
Qualifications
Has built systems and infrastructure supporting web applications in a production environment.
Has experience operating a 24/7 production web application
Broad Linux sysadmin experience
Experience with and preference for open-source tools for systems management
Large installation (100+ server, multi-site) experience
Experience coding for task automation, preferably in python but in perl at a minimum.
Location
Charlestown, MA
(Tech. Position 2) Senior Level Software Engineer
Full-Time - Engineering / Charlestown, MA
About you
The ideal candidate is passionate about building high quality, scalable products in an online service that iterates rapidly. As an engineer building this video platform, you will help invent and deliver a service that touches millions of people around the world.,
Responsibilities
Design and develop solutions for high-volume ingestion and transcoding of video assets in a continuous development, integration and deployment environment.
Contribute actively in software design discussions with product owners, front-end to server-side developers, and systems engineers to build a service that keeps pace with the fast growing and always evolving area of video on the web.
Design and develop highly scalable systems that are optimized for performance and deliver outstanding quality video.
Qualifications
MS/BS in Computer Science or related background preferred
3 - 5+ years , experience with the full product development and release process, Agile preferred.
Experience building scalable, distributed, multi-threaded and highly available Web applications and consumer online services.
Expert knowledge of Object-Oriented Design, Analysis, and Programming.
Experience with video encoding and codecs is a plus, obviously
Experience with high volume transaction processing is another huge plus
Location
Charlestown, MA
(Tech. Position 3) Tech. Support Engineer - Tier 1
This is a Global team, so this role will be interacting closely with Support offices in the US, Europe, and Asia, as well as with customers around the world.
Working for this organization will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.
Qualifications and Required Experience
College degree (CS degree preferred but not required)
1-2+ years work experience in a Customer Focused position
Excellent communication skills and Strong customer focus
Exposure to online technical problem solving and triage
Proven analytical / problem solving ability.
Proven ability to work with the team to quickly and calmly resolve technical issues.
Understanding of internet technologies including browsers, networking, firewalls & proxy servers
Demonstrated ability to learn new skills quickly.
Ability to work independently and as a part of a team.
Required to be flexible, detail oriented and organized with the ability to multi-task.
Strong data entry skills.
Technical Experience
Strong technology background with a comprehensive knowledge of PC-based (Mac a plus) applications and basic network applications, including knowledge of browser compatibility issues.
Working knowledge of web-based technologies, including HTML, XML, FTP, JavaScript, and Adobe Flash
Familiarity and working knowledge with online video and rich media
Exposure to video encoding applications
Working knowledge of Internet Networking processes
Competency in Spanish strongly preferred.
Location
Charlestown, MA
(Tech. Position 4) Technical Support Engineer - Production - Tier 2
Full-Time - Technical Support /Charlestown, MA
The ideal candidate is a dedicated problem solver, passionate about rich media technologies, and a proven customer advocate. The company is looking for someone who is highly motivated with strong technical experience, excellent written and verbal communication skills and high enthusiasm for customer success.
Responsibilities will include working directly with customers via phone, email and live chat; to respond to technical issues, providing escalated technical and triage support for other team members, and actively contribute to our online community and knowledge database for up-to-date customer information and solutions.
This individual will also work closely with the company's Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements. As a member of Technical Support, the candidate will be part of a Global team interacting closely with Support offices in the UK, Europe, and Asia, as well as with customers around the world.
Working for this organization will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.
Qualifications and Required Experience
College degree (CS degree preferred)
3-5+ years work experience in online technical problem solving
Excellent communication skills and strong customer focus
Proven analytical / problem solving ability
Ability to communicate technical concepts clearly and effectively, both written and oral
Fluency in written and spoken Spanish is a highly desirable
Demonstrated ability to lead and manage initiatives to completion
Proven ability to work with the team to quickly and calmly resolve technical issues
Demonstrated ability to learn new skills quickly
Required to be flexible, detail oriented and organized with the ability to multitask
24-/7 On-call availability on a rotation basis
Late shift requirement on a weekly basis
Technical Experience
Strong technology background with a comprehensive knowledge of PC and/or Mac applications and network based products
Proficient Knowledge of internet architecture including advanced troubleshooting in networking, firewalls & proxy servers
Proficient Knowledge in web-based technologies, including HTML, CSS,XML, FTP, JavaScript, and Adobe Flash
Familiarity and working knowledge with rich media applications
Meaningful experience with online video and of video encoding applications is a plus
Experience in a fast paced production environment as a point of triage for all escalated issues real-time with a strong emphasis on case management and resolution
Ability to manage multiple technical issues, identify trends and properly document information to ensure swift resolution
Exposure and working knowledge in at least one other programming language including Java, PHP, or .Net is a plus
Exposure to CRM tracking for all customer communications and case handling as well as exposure to Engineering and Product tools
Location
Charlestown, MA
$36k-71k yearly est. 60d+ ago
IT Technician Boston
Hightouchtalentsolutions
Information technology specialist job in Boston, MA
IT Field Technician We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.Responsibilities:
Attending customer support requests via phone, email or in person.
Performing server and network troubleshooting remotely and on site
Doing application deployments
Follow change control process
Managing servers and network equipment
Document and follow procedures
Work on projects and tasks assigned in a timely manner
Be available for emergencies and scheduled tasks during off business hours
Be available for off hours on-call rotation.
On-site visits to client site as needed
Qualifications:
Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Other Details about the Job
This is a Full-Time position.
All standard benefits are included such as medical/dental/vision insurance and vacation time.
We encourage and reward professional certifications
$36k-71k yearly est. 60d ago
IT Technician
Everglade Works
Information technology specialist job in Boston, MA
Job Title: Remote IT Technician
Company: Everglade Works Type: Full-Time | Remote
We are Everglade Works an innovative IT solutions company known for solving complex technical challenges and keeping systems flowing like a dream. Our clients rely on us for smart, scalable tech support, and our people are the reason we deliver. We don't just hire techs we bring on technicians who think like engineers and support like pros.
What You'll Be Doing
You'll be the go-to IT expert remotely supporting our internal team and external clients across various systems. You'll troubleshoot like a champ, maintain systems like a pro, and explain complex tech in a way that
even your grandma would get
.
Here's what your day-to-day might look like:
Provide top-tier remote technical support for hardware, software, and network issues
Install, configure, and maintain workstations, laptops, VPNs, and remote tools
️ Troubleshoot system errors and outages like a detective on a mission
Set up and manage user accounts, permissions, and device configurations
Monitor and support cybersecurity tools, patch updates, and backups
Document resolutions, create internal knowledge base articles, and keep logs updated
Work closely with our Support Lead and other departments to solve issues and improve operations
Stay up to date on the latest IT trends and bring proactive solutions to the table
What We are Looking For
We are not just looking for someone who can reset passwords (although, yeah you'll do that too). We want someone who gets excited about solving problems and making tech
work better
for people.
2+ years of experience as an IT Technician or similar role
Strong knowledge of Windows and MacOS environments
Comfortable with remote support tools (TeamViewer, AnyDesk, Remote Desktop, etc.)
Working knowledge of cloud platforms like Google Workspace or Microsoft 365
Experience troubleshooting printers, VPNs, networking issues, and firewalls
Great communicator verbal and written (we love clarity!)
You're a self-starter, highly organized, and cool under pressure
Bonus points if you have experience with help desk ticketing systems (like Freshdesk, Zendesk, or Jira)
What's In It for You
Competitive salary (we don't lowball)
Monthly remote work stipend
Career growth opportunities you grow, we grow
Work with a team that
actually
gets tech
Flexible hours you manage your day
Paid time off + paid holidays
Health, dental, and vision insurance (US-based employees)
How to Apply
Ready to bring your IT skills to a team that values you
and
your ideas?
Click Apply Now and lets get the conversation started. Were excited to meet you.
Everglade Works is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$36k-71k yearly est. 60d+ ago
Onsite IT Technician Term Time
Capita Plc
Information technology specialist job in Worcester, MA
We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire, Birmingham and Worcestershire areas to provide regularly scheduled IT support and ensure that they receive the best possible customer service.
Job title:
Onsite IT Technician Term Time
Job Description:
Onsite IT Technician Term Time
£20,621.93
Birmingham Based
We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire area to provide regularly scheduled IT support and ensure that they receive the best possible customer service.
This role comes with training, the first few weeks will be spent shadowing a member of our highly experienced and supportive team to ensure that you are fully equipped to support the clients in your area. With this in mind we are open to considering people with an interest in IT without hands on work experience in this field.
This is a term time only role so you will only work during the school terms, the role is also field based so the right person for this role will also have a full clean drivers license and their own vehicle.
What you will be doing
* Provide scheduled technical maintenance and support for ICT to a set of schools.
* Involvement in larger installations in schools in line with documented project plans.
* Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations.
* Research and to document development projects and procedures for the team in line with strategic objectives for the business.
What we are looking for
* Strong customer service skills
* An interest in IT and a career in this area
* Ideally some form of qualification in IT (GCSE/A Level) or equivalent although this is not essential
* Happy to work term time only
* Full UK licence with access to own vehicle
About Entrust
Entrust is a joint venture between Capita and Staffordshire County Council. We work across the UK in partnership with schools, academies and local authorities to provide specialist expertise around school improvement, learning technologies, and property and support services. We currently work in over 50 local authorities, with 600 schools. Join us and you'll be part of the fastest growing school-to-school support partner in England.
What's in it for you?
* A competitive basic salary of £24,043.50, prorated to reflect the part time nature of the annual hours (actual salary £20,621.93)
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
* Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
* Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email ******************************** or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - *********************
Location:
Birmingham
* United Kingdom
Time Type:
Full time
Contract Type:
Permanent
$36k-73k yearly est. Auto-Apply 3d ago
IT Deployment Technician
Able Associates
Information technology specialist job in Worcester, MA
Job Description
IT Deployment Technician (PC Imaging & On-Site Setup)
Entry-Level Friendly | Paid Training | Hands-On Tech Experience
We're looking for a reliable, tech-savvy individual to join our deployment team supporting large-scale PC and laptop rollouts. This is a great opportunity for someone with a background in computer use, technical deployments, or hands-on IT support who wants to build real-world experience-no formal IT resume required.
If you're comfortable working with PCs, Microsoft O365, and online applications, we'll provide the training you need to succeed.
What You'll Be Doing
This role is split into two main areas:
PC Imaging & Prep
Unpack PCs and laptops and connect them to our imaging lab
Install new system images on equipment
Rebox and bundle devices for delivery to customer sites
On-Site Deployment & Delivery
Deliver equipment to customer locations using company HUB vans
Unbox and set up equipment at client sites when required
Return packaging materials to HQ after deployment
Work in teams of two for larger deployments (12+ units); smaller deployments may be handled independently
Bonus Skills (Not Required)
PC imaging experience
Microsoft troubleshooting
Familiarity with antivirus software
Basic networking or deployment experience
What We're Looking For
Comfortable using PCs, Microsoft O365, and online applications
Some background in computer work, technical deployment, or related hands-on experience
Reliable, organized, and able to follow technical procedures
Willingness to travel to client sites as needed
Valid driver's license preferred
Training & Growth
We provide hands-on training and ongoing support from our Logistics Manager and Project Managers. Team members are regularly exposed to additional technologies and network fundamentals, making this a strong stepping stone for future IT or technical roles.
Job Types: Full-time, Contract, Temporary
Education:
High school or equivalent (Required)
Willingness to travel:
25% (Preferred)
Work Location: In person
$36k-73k yearly est. 22d ago
Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time
Us Navy 4.0
Information technology specialist job in Boston, MA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
$60k-83k yearly est. 8d ago
Junior System Administrator - SQL & Server Migration (Contracted/Temporary)
State of Massachusetts
Information technology specialist job in Boston, MA
. About the Organization The Commonwealth of Massachusetts Executive Office of Economic Development (EOED) supports economic growth by fostering business development, infrastructure investment, industry advancement, and consumer confidence. EOED operates through nine state agencies and five quasi-public agencies (QPAs) that deliver essential public programs and services.
EOED supports economic growth across Massachusetts through its network of agencies and partnerships, promoting business innovation, infrastructure investment, and consumer protection. The office embraces a culture of equity, inclusion, and collaboration-values that inform all aspects of its work.
The Executive Office of Economic Development is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Executive Office of Economic Development values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The Executive Office of Economic Development is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens.
About the Role
The Executive Office of Economic Development is seeking a hands-on System Administrator Contractor to support the upgrade and migration of approximately six legacy SQL Server and Windows Server environments hosted on AWS EC2.
This role is ideal for a system administrator who is technically capable, eager to learn, and comfortable taking ownership of work with guidance from senior staff. The contractor will work closely with the EOED CISO, development leads, and EOTSS partners to plan and execute migrations from SQL Server 2012 to SQL Server 2019/2022 and corresponding Windows Server upgrades.
Key Objectives
* Successfully complete six SQL Server and OS upgrades (development and production) within the contract period.
* Ensure migrations are secure, tested, documented, and support business continuity.
* Coordinate effectively across EOED IT, development teams, and EOTSS stakeholders.
Responsibilities
Technical Execution
* Perform SQL Server upgrades and migrations (standalone instances) from legacy versions to SQL Server 2019 or 2022.
* Support Windows Server upgrades to supported versions (2019/2022).
* Execute SQL backup, restore, validation, and cutover activities.
* Assist in evaluating high availability and disaster recovery requirements (with guidance).
* Perform post-migration testing and validation with development teams.
* Conduct and document backup restoration testing.
* Produce RTO/RPO documentation for migrated systems.
Planning & Coordination
* Work with the CISO and development leads to build and manage migration plans.
* Track tasks, dependencies, risks, and timelines to ensure migrations complete on schedule.
* Coordinate with EOTSS as needed for infrastructure, access, or change activities.
* Participate in change planning and scheduled cutovers.
Documentation & Communication
* Create and maintain clear documentation, including:
* Migration steps and runbooks.
* Testing and validation results.
* Known issues and follow-up items.
* Provide regular status updates and escalate risks or blockers early.
* Maintain professional, collaborative relationships across technical and non-technical teams.
Required Qualifications
* Hands-on experience administering Windows Server environments.
* Practical experience with SQL Server backup and restore.
* Prior experience performing server or SQL upgrades (even at small scale).
* Familiarity with cloud-hosted servers (AWS EC2 experience preferred).
* Strong organizational skills and attention to detail.
* Ability to work independently while knowing when to ask questions.
* Clear written and verbal communication skills.
Preferred Qualifications
* Exposure to SQL Server 2019 or 2022.
* Basic scripting experience (PowerShell preferred).
* Familiarity with development/test/production environment coordination.
* Experience working in regulated or public-sector environments.
What We're Looking For
* Learns quickly and adapts to new requirements.
* Follows guidance but takes ownership of execution.
* Documents their work and communicates clearly.
* Is comfortable wearing multiple hats in a small, busy team.
All applicants should attach a cover letter and resume to their online submission for this position.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
$61k-73k yearly est. 2d ago
IT Operations Technician
Lasell University 4.1
Information technology specialist job in Newton, MA
JOB DESCRIPTION Job Title: IT Operations Technician Division: Administration and Finance Department: InformationTechnology Reports to: IT Operations Manager Employment Status: 40 hours per week JOB SUMMARY: The IT Operations Technician is primarily responsible for effective support, preventative maintenance, and consultation for the following areas: faculty and staff desktop technology for technology issues and requests including desktop computers, laptops, mobile devices, printers, copiers, software (including installs), helpdesk call and ticket monitoring, student worker coordination, basic network troubleshooting, digital and analog audiovisual/multimedia systems and services; event and meeting space technology; event planning, coordination, and support; conferencing and collaboration services (e.g. video, web, and teleconferencing); videography and streaming services; lecture and content capture services and many other devices. This position is 100% based on-campus in Newton, MA PRINCIPAL DUTIES AND RESPONSIBILITIES: The statements below are intended to describe the principal duties of the person or persons assigned to this job. They are not intended to be an exhaustive list of all job duties and responsibilities. Lasell University has the right to add or change job responsibilities at any time. Answer phone/email/ticketing requests for support and log all support requests in the ticketing system Computer setup for new hires, moves, and changes (file migration, user preferences, etc.) Deploy and maintain network printers Provide "fixes" and modifications of installed software Assist Infrastructure technicians by providing basic networking troubleshooting and assistance in hardware repair/replacement Troubleshooting and maintain classroom and multimedia technologies and AV equipment Provide AV setup and support for events and meetings Maintain public and lab computing spaces Collaborate on the creation and testing of computer/OS images for faculty and staff computers Utilize Intune to display software packages and updates Create and maintain knowledge base articles Responsible for asset management and physical & digital security of desktop and mobile technology Maintain Physical Security of computers Provide guidance and support to IT student workers Diagnose & replace computer components Other duties as assigned
MINIMUM KNOWLEDGE AND SKILLS REQUIRED BY THE JOB:
Education level: Bachelor's degree in InformationTechnology field or 2 years relevant work experience.
Technology skills:
* Comprehensive understanding of PC and Mac hardware and experience performing substantial repairs on desktop computers and laptops
* Intermediate (2+ years) PC/Mac/Printer Hardware configurations and troubleshooting
* Experience installing and troubleshooting software and hardware
* Knowledge of desktop security/networking and standards and working knowledge of local area networks (wired/wireless)
* Experience delivering tier 2-3 desktop support to end users in a mixed Windows and Mac environment
* Experience with troubleshooting Extron AV systems
* Experience with wired/wireless microphone systems, audio amplification and PA systems
* Experience using TeamDynamix or similar ITSM tool
* Experience with LDAP, Active Directory and group policies, data recovery tools, DHCP, and DNS
* Experience with Intune
* Familiarity with Microsoft Office applications
Other Skills/Requirements of the Job:
* 2+ years related experience
* Strong technical troubleshooting and resolution skills with demonstrated ability to learn new skills quickly and strong research and analytical skills for more complex issues/problems
* Must be able to work independently on complex work with minimal direction as well as collaboratively within a team setting as either participant or leader
* Strong communication, collaboration, organizational and time management skills including the ability to multi-task, prioritize, and independently manage a changing workload in a wide variety of settings and situations
* Proven ability to perform well under stress when confronted with emergency, critical or unusual customer situations | ability to maintain a strong sense of urgency | appropriate use of judgment as to when to escalate difficult situations or seek guidance
* Ability to follow up on assignments from IT Operations Manager and complete tasks in a timely manner
* Attentive to detail and documents work as well as communication with clients through ticket tracking system (TeamDynamix)
* Demonstrated ability to deliver professional customer service
* Ability to work occasionally adjusted work hours during peak academic periods and special events
CERTIFICATION, REGISTRATION OR LICENSURE REQUIRED BY THE JOB:
* Desktop support related certifications such as: MSCE, A+, Network +, CCNA, ACMT a plus
PHYSICAL AND VISUAL REQUIREMENTS OF THE JOB:
* (Pick the one from each category that best suits this position):
Physical Effort:
___Average physical effort with some handling of light weights such as
supplies or materials on an infrequent basis. (10 - 15 lbs.)
___ Occasionally an above average amount of physical effort including
consistent standing, lifting and carrying light to moderately heavy
materials or equipment.
__x_ High level of physical effort such as pushing, pulling, bending, lifting
and carrying heavy objects. (Over 50 lbs.)
Visual:
___ Average visual effort with infrequent exposure to visually demanding
work.
__x_ Above average visual effort with frequent exposure to visually
demanding work involving detailed work.
___ High level of visual effort with continuous exposure to highly detailed
work requiring substantial concentration.
What is the extent of exposure to unpleasant work conditions required in carrying out job duties? Check Only One from each category.
__x_ Work performed in an environment with correctable conditions such
as lighting and room temperature.
___ Work performed in an environment requiring occasional exposure to
weather extremes, fumes , odors and/or noise.
___ Work performed in an environment requiring constant exposure to
weather extremes, fumes, odors and/or loud noise
Hazards:
__x_ Normally, no exposure to job hazards; probability of injury is remote.
___ Occasional exposure to job hazards, resulting in some injury, lost time,
or threatening to one's personal health.
___ Frequent exposure to job hazards, resulting in injury, lost time, total
disability or death.
$54k-63k yearly est. 45d ago
IT Access & Provisioning Analyst II
Commonwealth of Massachusetts 4.7
Information technology specialist job in Chelsea, MA
A state governmental agency in Chelsea, Massachusetts is seeking an Accounts Management Analyst II to manage employee provisioning and deprovisioning, ensure timely completion of requests, and support end-users with IT issues. The ideal candidate should have extensive experience in technical support, strong knowledge in Windows, Azure, and service management tools like ServiceNow, along with excellent problem-solving and communication skills. This full-time role offers a salary range between $77,290 and $116,401 annually.
#J-18808-Ljbffr
$77.3k-116k yearly 2d ago
Help Desk Support Specialist
Mevion 3.9
Information technology specialist job in Littleton, MA
The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
$88k-123k yearly est. Auto-Apply 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Information technology specialist job in Worcester, MA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$60k-83k yearly est. 8d ago
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