Information technology specialist jobs in Milwaukee, WI

The IT Site Support Specialist is responsible for delivering hands-on technical support to end users at the site, ensuring smooth operation of IT systems and infrastructure. This role is critical in maintaining a productive work environment by providing timely troubleshooting, resolving hardware and software issues, and ensuring consistent IT coverage during all business hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Communication with Users: Provide support through different channels (phone, email, chat), maintaining patient, empathetic, and understanding communication. Customer web page: Review the details of this request to either approve or reject the registration. End User Support: Provide first-level and second-level support for desktops, laptops, mobile devices, printers, and other peripherals. Troubleshoot hardware and software issues, escalating complex problems as needed. Assist users with access, connectivity, and application-related issues. Create and manage knowledgebase articles for commonly resolved incidents. Local IT Operations: Perform hands-on support for network equipment, servers, and AV systems. Coordinate with centralized IT teams for deployments, upgrades, and maintenance. Maintain inventory of IT assets and ensure proper documentation. On-Site Coverage: Ensure IT support presence during all business hours, including coverage planning for breaks, vacations, and absences. Act as the primary point of contact for IT-related issues at the site. Collaboration & Communication: Work closely with global IT teams to align local support with company-wide standards. Partner with manufacturing engineering and operations teams to support technology needs on the shop floor. Communicate effectively with users and stakeholders to understand and resolve issues. Recommend enhancements that will increase the overall efficiency and effectiveness of the Help Desk. Compliance & Security: Follow IT policies and procedures, including data protection and security protocols. Support compliance initiatives and assist with audits as required. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities for the position. EDUCATION and/or EXPERIENCE Associate or Bachelor's degree in Information Technology, Computer Science, or related field. 5+ years of experience in IT support or helpdesk roles. OTHER SKILLS AND ABILITIES Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications. Knowledge of Microsoft Entra ID and multi-factor authentication (MFA) applications Basic knowledge of hardware, software, and networking concepts. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Eager to learn and adapt to new technologies. STRATTEC has a significant presence in Mexico; proficiency in writing and speaking Spanish is a plus

Job Description: - As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Title: EUC Talent Required (L2/L3 Support) Job Type: Onsite Job Mode: Full Time Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications. Key Responsibilities Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications. Provide end-user and system support across Syncreon, CLI, and other plant locations. Deliver onsite support for network changes, hardware installations, and system upgrades. Support and maintain the SCCM environment and assist with Microsoft Intune configurations. Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations. Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns. Configure, manage, and troubleshoot printers, scanners, and peripheral devices. Provide L2/L3 support for: Windows and mac OS operating systems End-user devices Core infrastructure services Participate in plant leadership meetings and weekly change management calls. Support patching and upgrade activities in line with organizational standards. Adhere to defined operational standards, SLAs, processes, and service objectives. Maintain accurate documentation for service desk procedures and end-user processes. Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner. Coordinate with onsite hardware and service vendors for issue resolution and installations. Required Skills & Qualifications Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3). Hands-on experience with Windows OS, mac OS, SCCM, and Intune. Exposure to manufacturing or plant IT environments is highly preferred. Knowledge of network troubleshooting, patch management, and security remediation. Experience managing hardware assets, printers, and scanners. Excellent communication, coordination, and documentation skills. Ability to work independently in an onsite plant environment. Preferred Experience Prior experience supporting shop floor systems in automotive or manufacturing plants. Familiarity with ITIL processes, incident management, and change management. Experience working with multiple plant locations and stakeholders.

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Pay Rate: $35-$38/hr Key Responsibilities: Video Production: Assist in leading the end-to-end video production process, including planning, shooting, editing, and delivering high-quality content for internal and external audiences. Operate and maintain current studio space and video, lighting, and audio equipment to ensure flawless production. Uphold brand standards across all video assets while acting as a subject matter expert for audiovisual solutions across the organization. Executive Leadership Support: Partner directly with executive leadership to deliver professional video and event communications. Provide high-touch, white-glove technical support during town halls, board meetings, and leadership presentations. Deliver training sessions for VIPs, C-suite administrators, and communications staff to enhance proficiency in video and collaboration tools. Virtual Hybrid Events: Produce, manage, and troubleshoot livestreams, hybrid events, and Microsoft Teams meetings of varying scale and complexity. Oversee audiovisual, prepost-production, and IT support for events ranging from small team sessions to global company-wide gatherings. Collaborate with stakeholders to deliver seamless live and recorded experiences.IT Technical Support (as needed) Provide supplemental IT assistance for VIP users, ensuring swift resolution of hardware, software, and audiovisual challenges. Partner with IT teams to support Macs, PCs, mobile devices, M365 applications, conferencing systems, and connectivity solutions.

Title: Site Support Technician | Milwaukee - Multiple Sites Pay/Salary/Benefits/Perks: Contract Type: 6-Month Contract to Hire Hourly Rate: $28-29/Hr Salary upon Conversion: $60k (contingent upon experience) Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Central. Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment. Responsibilities: Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution. Must-Have Qualifications and Skills: Experience: At least 3 years of experience in IT support, working on-site with users IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow. Communication: Strong interpersonal and communication skills.

Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible. Who We Are For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers' greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft's mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide. What You'll Do Reporting to the IT Manager, the IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step-by-step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location. Provide technical support for end-users across the business units, including shop employees and administrative teams Utilize the IT Support ticketing system to monitor, escalate, update, and close requests Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant-floor technology Support manufacturing systems such as ERP terminals Maintain and support wired and wireless network connectivity across the facility, including production areas Assist with the setup and maintenance of IT infrastructure for new production lines or equipment Coordinate with vendors and internal teams for hardware repairs and software updates Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems Diagnose and resolve technical hardware and software issues Install, configure, and maintain computer systems and applications Support the deployment of new hardware and software Maintain inventory of all equipment, software, and software licenses Document internal procedures and update knowledge base articles Escalate unresolved issues to the appropriate internal teams or vendors Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning) Ensure security and privacy of networks and computer systems Participate in after-hours support rotation as needed for critical systems Attend meetings and trainings as assigned Complete projects as assigned What You'll Bring Bachelor's degree in information technology, computer science, or related field required Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow). Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus Knowledge of Active Directory, Office 365, and basic networking Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software Reliable transportation Strong interpersonal and problem-solving skills Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors Exceptional written and verbal communication skills Ability to build and maintain strong working relationships Ability to effectively manage time, multi-task, and pay close attention to details Self-motivated professional with the ability to work independently and as part of a team Regularly required to move, sit, and bend for various hours throughout the day 10-20% travel expected to divisional business units What We Value Experience with cybersecurity frameworks, such as: CMMC (Cybersecurity Maturity Model Certification), NIST SP 800-171 Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The Technical Support Specialist provides technical support via phone, email, and web to resolve customer issues effectively and efficiently. This role requires strong troubleshooting ability, attention to detail, and continuous learning to maintain expertise across multiple software and hardware platforms. In addition, clear and proactive customer communication is essential to ensure understanding, build trust, and deliver a positive support experience. Roles and Responsibilities Respond to customer requests in a professional, timely, and effective manner. Diagnose, replicate, and resolve software, network, and system-related issues using remote support tools. Manage and perform software installations, upgrades, and configurations. Manage and renew product license keys; maintain accurate records in CRM systems. Write and maintain end-user documentation and internal knowledge base articles. Collaborate with Engineering to escalate product defects or performance issues. Provide after-hours on-call support as needed. Contribute to product release testing and customer/internal technical projects. Maintain a high level of service and professionalism with all stakeholders. Ability to simultaneously manage several support cases. A willingness to learn and become an expert on new systems, software, and procedures. Stay current with emerging technologies relevant to ISE's solutions and customer environments. Perform other duties as assigned by management, including, but not limited to, product release testing and customer/internal project work. Qualifications and Education Requirements College degree or equivalent combination of education and work experience. Minimum 3+ years of experience in a client-facing technical support or customer product support role. Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. High attention to detail and strong organizational skills. Proven analytical and problem-solving abilities. Demonstrated ability to work independently and as part of a team. Professionalism, dependability, and a strong work ethic. Experience managing escalated customer issues, coordinating with cross-functional teams, and ensuring timely resolution. Proven experience in a customer-facing support role, such as product support, client services, or customer success, preferably in a B2B environment. Technical Skills: Minimum 3+ years of experience required Operating Systems: Proficiency in Microsoft Windows Server (2016-2025); Microsoft Office 365, exposure to IBM iSeries environments. Databases: Working knowledge of Microsoft SQL Server (2016-2022), including basic querying and data management. Networking: Understanding of TCP/IP, VPN connections, firewalls, and remote access technologies. Support Tools: Experience with remote desktop software, ticketing/CRM systems, and system monitoring utilities. Knowledge of Enterprise Resource Planning (ERP) preferred (ERP systems such as; INFOR XA, Business Central, and/or SAP) Experience with scripting and programming languages such as Python, PowerShell, SQL, or RPG for process automation, data handling, and system integrations. Experience supporting external customers with software or hardware products, including troubleshooting, training, and ongoing relationship management. Preferred Skills: Experience supporting MES (Manufacturing Execution Systems), or manufacturing-related software systems. IBM iSeries/AS400 system administration or exposure strongly preferred. Previous experience in roles such as Customer Success Specialist, Product Support Representative, or Client Services Coordinator is a plus. At Information Systems Engineering, Inc (ISE), we help manufacturers improve their business operations with proven technology solutions. Our team are experts in the solutions and technologies we sell, delivering great results to our customers. Today ISE has 3 primary product lines and solutions that we sell, implement and support: Infor XA ERP - ISE is an Infor Channel Partner and reseller of the Infor XA ERP solution. Our team has deep expertise in helping customers upgrade and implement Infor XA ERP in their businesses. We can also host and manage our customer's Infor XA environment in the cloud. IBM - ISE is an IBM partner selling IBM iSeries servers. We have staff with technical expertise to update, upgrade and optimize the IBM iSeries. In addition, we offer IBM iSeries cloud hosting and/or remote management services. MV2 MES - Our subsidiary, Paper-Less, LLC, develops, sells, implements, and supports our proprietary MV2 MES (Manufacturing Execution System) solution that connects, monitors, and coordinates complex manufacturing systems, data flows, and people on the shop floor. ISE was founded in 1984 with the purpose of creating rewarding opportunities assembled by genuine relationships. 40 years later, we continue to serve this purpose and operate according to our Core Values: Water Yourself Daily - Nurture a positive mindset to live, learn, grow, and love what you do. Fuel Wonder, Forge Ingenuity - Inspire and encourage curiosity to launch creative solutions. Apollo (13) It - Challenge with passion, dedication, and teamwork. Urgent collaboration with the ability to adapt. Walk In Their Shoes - Be mindful of all stakeholders and follow through with your commitments. It's our legacy of working through these core values that enables our 10-year average employee tenure and 95% customer satisfaction rating. Our employees love what they do, and our customers praise the work we do for them.

👋 About the Role Are you the go-to problem solver in your circle? Do you love helping people and diving into technical challenges? 💡💻 We're looking for a Client Support Associate to deliver top-tier technical support for our client. If you enjoy troubleshooting, multitasking, and making someone's day easier this role is for YOU. 🙌 🌟 NOW HIRING: Client Support Associate 🌟 📍 Menomonee Falls, WI 53051 ⏳ 03-Month Contract (Contract-to-Hire!) 🗓️ Schedule: 🖥️ 3 days → 8:00 AM - 5:00 PM 🌙 2 days → 10:00 AM - 7:00 PM 🔧 What You'll Do ✨ Identify, manage, escalate, and resolve technical issues 🛠️ Install & configure software, print drivers, and workstation tools 💥 Troubleshoot hardware, software, and basic networking issues 📡 Monitor systems, spot problems early, and take action 🤝 Provide excellent client-facing support 💻 Diagnose desktop/laptop software and application issues 🎯 What We're Looking For ✔️ 1-3 years of related technical experience (or equivalent) ✔️ 1-3 years of customer service experience ✔️ Strong communication & problem-solving skills 🗣️💭 ✔️ Team player with flexibility and a great attitude 🙌 ⭐ Bonus Points If You Have… 💼 Previous experience troubleshooting desktops, printers, and notebooks 📄 Strong skills in Microsoft Office 🛠️ 1-3 years of technical support experience 🚀 Ready to join a team where your skills really matter? Apply today and take the next step in your IT career! 💼💙

CDW is happy to be partnering with our Milwaukee based company on this new Senior IT support Technician opportunity. Please find the details below and apply if interested: Senior IT Support Technician Contract Length: 6-month contract-to-hire Work Arrangement: Onsite - Based in Milwaukee, but will require travel to various locations throughout Wisconsin Target Pay Rate: $35-$40 per hour Conversion Salary Range: $60k-$80k Interview process: 2-3 step process Notes: Position is responsible for all sites throughout Wisconsin - candidates must be willing to travel for the role. Some sites are 4-5 hours from Milwaukee. For those sites, trips will be overnight (expected 1x each week but may vary). Mileage, lodging and meals will be reimbursed. Once an FTE, this person will have access to use company vehicle for travel. They are largely outsourced. They are insourcing some of the functions, including desktop and helpdesk. This is a ground floor opportunity where someone will be able to help build things out at the company. Currently, they don't have a ticketing system. All users requests come through phone calls and emails. This person may help with the evaluation and implementation. This role is focused on supporting internal users. Top three skills needed: 7+ years of proven IT support experience (Tier 1 and Tier 2) Hardware and software setup, troubleshooting, and support Experience diagnosing and resolving network connectivity issues. Nice to haves: Process development experience Leadership experience Essential Functions: Advanced End-User Support: Provide Tier 1 and Tier 2 support for workstations, laptops, printers, peripherals, and mobile devices, resolving hardware, software, and connectivity issues. Troubleshoot Microsoft 365 applications (e.g., Teams, SharePoint, OneDrive, Outlook), user authentication, and Unified Communications as a Service (UCaaS) system. Act as an escalation point for complex technical issues, ensuring timely resolution and minimal disruption to care delivery. Device Standards and Security: Develop and maintain standardized hardware/software images and configuration baselines for laptops, desktops, and mobile devices, ensuring HIPAA-compliant security settings (e.g., BitLocker, anti-malware, secure BIOS/UEFI). Define and enforce end-user device and peripheral standards, including approved models and deployment guidelines. Support endpoint hardening to meet DHS and CMS security requirements. Onsite Technical Support: Travel to facilities to provide escalated support, deploy equipment, and conduct IT asset health checks, ensuring compliance with CMS operational standards. Collaborate with facility staff to identify IT needs, resolve infrastructure issues, and maintain accurate asset inventories for lifecycle planning. Networking and Connectivity: Diagnose and resolve local connectivity issues, IP conflicts, and Wi-Fi access point problems, ensuring consistent performance across facilities. Manage and troubleshoot ISP and voice circuits, supporting their transition to a consolidated support model in collaboration with MSP infrastructure teams. IT Insourcing and Process Development: Contribute to their insourcing strategy by developing internal support workflows, documentation standards, and training materials. Build and maintain a knowledgebase and internal tools to enhance support scalability and compliance. Participate in IT projects to align systems with HIPAA, DHS, and CMS requirements. Compliance and Documentation: Ensure IT support practices comply with HIPAA (e.g., secure data handling), DHS and CMS standards. Maintain detailed records of support activities, asset inventories, and compliance audits for regulatory reporting.

IT Business Consultant / Business Analyst - Copilot Hybrid in Milwaukee, WI 12-month Contract We are seeking a consultant to lead organizational change and business analysis for the enterprise rollout of Microsoft Copilot across approximately 5,000 users, with potential expansion beyond. This role will drive adoption, governance, and measurable business outcomes for “Copilot Work” and “Copilot Web” tools across Home & Field office employees. The ideal candidate combines expertise in change management, experience implementing AI solutions at scale, and strong business analysis capabilities. Key Responsibilities Gather and analyze business use cases to identify high-value Copilot opportunities. Planning and execution of technology deployments (both new implementations and updates/changes to existing capabilities) by addressing business processes and the underlying systems that support them. Apply core Business Analysis skills to document current-state processes, define future-state workflows, translate business needs into clear functional requirements, identify options, gain consensus, and clearly communicate recommendations. Lead, design and deliver organizational change management (OCM) strategies to promote adoption of the change and minimize impact to people and processes. You will ensure users are informed, trained, and supported throughout the rollout. Continuously refine Copilot use cases and adoption strategies, leveraging user feedback, data analytics and visualizations, and evolving platform capabilities. Document requirements, success metrics, and ROI for prioritized scenarios. Required Qualifications 5+ years in organizational change management, business analysis, or IT business consulting Proven experience leading AI tool deployments (Microsoft Copilot strongly preferred) Deep understanding and experience in technology release management and organizational change management programs and practices. This includes eliciting feedback and analyzing the sentiment to provide recommendations. Strong understanding of M365 ecosystem Demonstrated ability to utilize Pivot Tables and VLOOKUPs in Excel Demonstrated ability/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards Superb communication skills (written and verbal); ability to deliver informative, well-organized documentation and ability to effectively communicate in difficult and critical situations; effectively navigate the political landscape. Demonstrated flexibility to adjust to changing business needs by effectively leading and prioritizing large or complex concurrent assignments Preferred Qualifications Experience with Microsoft Copilot, Azure OpenAI, GitHub Copilot, or similar AI platforms. Familiarity with Enterprise level environments. Experience building champions networks and role-based enablement programs. Identifying cases and conducting user acceptance testing.

This is a leadership position responsible for ensuring the health, reliability, and performance of OwnersEdge's internal systems, infrastructure, and IT support functions. While the role does not currently have direct reports, it is structured with the expectation of growing into a team leadership position as the IT function expands. The person in this role is accountable for the full operation of internal technology systems. This includes managing core infrastructure, supporting cloud and on-premise services, serving as a technical escalation point, and coordinating with our managed service provider (MSP). The role is expected to maintain stable and secure systems, lead troubleshooting and maintenance, and contribute to improving the overall reliability and responsiveness of IT services. Specific Duties and Responsibilities · Take full ownership of internal systems and infrastructure, including Azure, Microsoft 365, Windows servers, endpoints, backups, and device management · Monitor system performance and health using infrastructure tools; proactively address issues to avoid downtime or service interruptions · Serve as the lead escalation point for support tickets beyond Tier 1; troubleshoot and resolve more advanced or systemic technical issues · Perform patching, software updates, hardware refreshes, and other maintenance tasks across the technology environment · Maintain backup systems and recovery procedures, including testing of Veeam or similar tools to ensure readiness and restore capabilities · Manage Microsoft Intune, Active Directory, Group Policy, and endpoint settings for configuration, compliance, and user support · Ensure systems are documented clearly, including network diagrams, recovery processes, standard operating procedures, and configuration records · Coordinate with our MSP to ensure shared support responsibilities are being fulfilled and that performance meets expectations · Contribute to IT infrastructure projects, including planning and implementing system upgrades, migrations, and new service deployments · Work alongside the IT Operations & Project Manager to support change control, onboarding, ticket triage, and resolution processes · Collaborate with cybersecurity roles to apply secure configurations and respond to vulnerabilities or threats · Support new hire onboarding by preparing equipment, accounts, and initial configuration; ensure smooth handoffs and readiness · Provide internal guidance and set a high standard for support quality, documentation, and operational follow-through · Look for opportunities to improve systems, tools, and processes; recommend changes based on observed patterns or recurring issues · Administer and support networked printers and multifunction devices, including installation, configuration, print server settings, user access, and regular maintenance · Provide Tier 2 support for key third-party software platforms in use across the company (e.g., ERP systems, CRM tools, business applications), including account issues, performance troubleshooting, vendor coordination, and routine updates Work Location Waukesha, WI, with occasional travel to Wisconsin and Midwest offices as needed On-Call Requirements While not part of a regular on-call rotation, this role may require occasional after-hours availability for emergency support or scheduled maintenance work Minimum Qualification (Education and Experience) · Bachelor or associate degree in computer science, Information Systems, or a related field, or equivalent professional experience · Five or more years of hands-on experience supporting infrastructure environments, including cloud and on-premise systems · Proficiency with Microsoft 365 administration (Exchange, Teams, SharePoint), Azure AD, Windows Server, and endpoint management · Experience managing backups and disaster recovery with Veeam or a similar platform · Ability to troubleshoot and resolve issues involving user devices, servers, printers, permissions, and system availability · Familiarity with patching tools, endpoint deployment tools, scripting (such as PowerShell), and routine maintenance operations · Experience working with or alongside an MSP or third-party support provider · Strong organizational and communication skills; able to manage time and priorities with minimal supervision Preferred Qualifications · Microsoft Azure Administrator Associate certification or equivalent credentials · Familiarity with virtualization platforms such as VMware or Hyper-V · Experience leading small projects or contributing to larger IT initiatives · Working knowledge of basic networking, such as DNS, DHCP, VPNs, and firewall access · ITIL Foundation certification or exposure to formal service management processes Knowledge, Skills, and Abilities · Ability to own and follow through on technical responsibilities without daily oversight · Practical understanding of systems and infrastructure across a mid-sized environment · Solid problem-solving and diagnostic skills, with attention to detail · Strong customer service orientation, with patience and professionalism in supporting end users · Comfortable writing documentation and keeping records of system setups, maintenance steps, and configuration changes · Able to manage several ongoing responsibilities and shift between support, maintenance, and project work · Willingness to adapt to change, learn new systems, and help implement improvements across the IT environment Essential Job Functions ·30% - Monitor, maintain, and troubleshoot internal systems and services ·25% - Perform patching, backups, and other infrastructure maintenance ·15% - Document systems, coordinate with vendors, and improve processes ·15% - Support project implementation and infrastructure changes ·10% - Handle escalated support and communicate with end users ·5% - Identify areas for improvement and stay current with evolving tools

Required Skills & Experience • Experience in technical networking and network configuration for physical devices • Hands-on experience with IP camera systems and surveillance technology • Experience with retail or commercial security system deployments preferred • Ability to work independently on technical projects without constant supervision Job Description A leading technology company is seeking a Security Camera Configuration Technician to support a major retail camera refresh project. The role involves configuring security cameras for deployment to retail stores nationwide. This position offers the opportunity to work on a high-impact project with potential expansion to 500+ locations. The ideal candidate must possess strong technical skills, network configuration experience, and excellent verbal and written communication skills. Key Responsibilities Configure and test security camera systems for retail store deployment Set up IP addressing and subnet configurations for camera networks Perform quality assurance testing on configured hardware before shipment Troubleshoot network connectivity issues and hardware malfunctions Work with warehouse logistics team to coordinate equipment flow

Job Description Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has been in operation since 1977 and has grown to be the largest ambulance service provider in Wisconsin. We are a certified participant and contracted provider in the City of Milwaukee 911 system. We have nine locations in Milwaukee County, one in Waukesha County, and one in Racine County. We receive more than 120,000 calls per year. Job Title: Junior Systems Administrator Location: Milwaukee, WI (On-Site) Reports To: IT Manager Summary: The Junior Systems Administrator Technician will operate and maintain computer systems and networks to ensure they function as intended and meet organizational needs. The work of this position, in cooperation with other IT and Bell staff, allows our EMS crews to provide the highest level of emergent care, while operating as the largest provider of ambulance services in the State of Wisconsin. Essential Duties and Responsibilities may include but are not limited to: ● Handles Incoming Help Desk Tickets and ensures resolution in a timely manner. ● Installing, configuring and maintaining software and hardware components of computer and network systems (Windows 11/Windows Server/Mac OS/IPADOS/ IOS/Android/ChromeOS) ● Participates in on-call rotation ● Assists end users and team in diagnosing and troubleshooting software and hardware issues ● Repairing and replacing damaged computer and network components ● Ensuring the security of the end users by following and enforcing SOP's ● Maintains and updates technical documentation regularly ● Testing of new hardware and software before full-scale installation ● Be available in the event of outages and urgent needs (maybe outside of normal working hours) ● MDM management (Provisions and supports mobile devices tethered to an MDM) ● User Account management (Active Directory Management) ● Works with vendors to determine warranty or repair status ● Attends meetings as required ● Ability to troubleshoot LAN/WAN connectivity for all networked devices; coordinates troubleshooting effort with Networking team ● Experience in a data sensitive environment ● Performs other duties as assigned Soft Skills: ● Driven to learn, uncover, understand, and challenge status quo ● Effective communication - deliver a message using business acumen with clarity and connect intended audience ● Critical thinking - strong problem-solving skills and attention to detail, using data and objectivity to make decisions and recommendations ● Result oriented and sense of urgency ● Time and priority management ● Adaptability Desired Qualifications: ● Associates degree in Computer Science, Information Technology, related field or comparable certifications ● 3+ years' experience in Help Desk or related roles ● Ability to provide off hour support ● Strong interpersonal and communication skills Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including health, dental, vision, FSA, HSA, and company-sponsored plans. In addition to core benefits, Bell Ambulance offers a 401(k) plan that you are eligible for upon date of hire, and we match 100% of contributions, up to a maximum of 6%. *Bell Ambulance participates in E-Verify and will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the U.S.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Who WE are: Our mission is to be Chicagoland's premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We're not just a casino-we're a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success. Who WE are looking for: An Information Systems Administrator is an IT professional who supports an organization's IT department. They work closely with their IT leadership team to support, install, administer, and optimize applications, systems, hardware, software, and services, including application and file servers, Active Directory, DNS/DHCP, printing, and information security, including SSO. Their role is to ensure the smooth and secure operation of an organization's technological systems. This role reports directly to the IT Systems Engineer. Assist with incidents and request resolution in collaboration with the IT team per APC IT policies and procedures to ensure all incidents and requests are resolved to service-level agreements. The successful candidate will be responsible for supporting efficiencies in IT systems and security to support APC end-users while delivering world-class service. The appropriate candidate should This position will require off-hours work during scheduled maintenance windows or resolution of service disruption, as well as weekend coverage. Job titles similar to this role include: IT Administrator Network Administration IT Specialist What is expected of YOU: As the overseer of daily operations at the IT service desk, your responsibilities encompass a range of critical tasks. These include managing incident resolution, service requests, and providing user support. You'll be tasked with vigilantly monitoring key performance indicators (KPIs) to evaluate service desk performance, identifying areas ripe for enhancement. It will also be incumbent upon you to ensure adherence to service desk policies, procedures, and best practices, thereby optimizing service delivery efficiency. Prioritization and delegation of tasks will be pivotal in maintaining a swift resolution of incidents and service requests. You'll also be expected to adeptly troubleshoot and meticulously document complex technical issues and customer complaints, addressing them promptly and satisfactorily. Collaboration with service providers to guarantee service quality and compliance with service level agreements (SLAs) will be essential. Furthermore, your role entails the provision of regular reports and updates to IT management, offering insights on service performance, ongoing issues, and strategic initiatives. Experience YOU will need: Bachelor's degree in Computer Science or Management Information Systems (MIS) required Alternatively, 1-3 years of relevant experience acceptable 1-3 years of hands-on experience in network and PC troubleshooting and resolution Solid understanding of TCP/IP and networking concepts Ability to manage existing infrastructure to ensure uninterrupted 24/7/365 operation Capability to engineer server, storage, and other shared infrastructure services Proficiency in troubleshooting, investigating, and researching hardware, software, and network operating systems Monitor and maintain various systems, including servers, desktops, laptops, mobile devices, Wi-Fi networks, and corporate telephony Take corrective actions as necessary Demonstrate experience in monitoring key performance indicators (KPIs) to evaluate service desk performance and identify opportunities for improvement Ability to align infrastructure services with mission-critical technology services under IT management Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift 25+ pounds at a time. Certificates, Licenses, Registrations: Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations. Benefits/Perks: Medical, Dental, Vision Matches 50% of your contribution, up to 4% of eligible contribution Educational Tuition Reimbursement Paid Time Off Ventra Program, EAP programs, etc. Salary Range: 50,000 to 82,500 Company Statement on EOAA: American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Troubleshoot issues with Office works, Fabrication, and paint shop floor systems Provide coverage for users and systems at Syncreon, CLI, and other plant locations Onsite support for network changes Support SCCM environment and assist with Intune configurations Ensure vulnerabilities are remediated for SF machines and workstations Hardware management including shipment and returns Configure, manage, and troubleshoot printers and scanners Provide L2/L3 support for Windows, mac OS, and infrastructure services Participate in plant leadership calls and weekly change management calls Support patching activities Adhere to operational standards, processes, and service objectives Maintain documentation for service desk and end-user processes Escalate to Plant leadership and MIM team in case of service interruptions Coordinate with hardware vendors onsite

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Job Description: - As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.