Information technology specialist jobs in Murrieta, CA

The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts. The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment. Essential Duties & Responsibilities Respond to incoming help desk calls and emails from users and provide real-time senior-level support. Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications. Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy. Assist with network administration tasks, including switch, firewall, and wireless troubleshooting. Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems. Support and administer the organization's VoIP/telephony/telehealth systems. Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints. Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools. Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365. Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff. Document issues, resolutions, and processes in the ticketing system with accuracy and completeness. Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability. Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts. Qualifications & Requirements Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered). Certifications: CompTIA Network+ or CCNA strongly preferred. Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies. Additional certifications (e.g., Azure, VMware, security-focused) are a plus. Experience: Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level. Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications. Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable. Skills: Excellent troubleshooting, documentation, and communication skills. Ability to handle multiple priorities and escalate issues appropriately.

The IT Specialist is responsible for providing technical support, system administration, and infrastructure maintenance in a GMP-compliant pharmaceutical CDMO environment. This role ensures the secure, reliable, and compliant operation of all IT systems, networks, and applications that support manufacturing, laboratory, and business operations. The IT Specialist will collaborate closely with Quality Assurance, Production, and R&D to ensure all IT solutions meet both operational needs and regulatory requirements. Key Responsibilities 1. Technical Support & Troubleshooting Provide timely end-user support for hardware, software, and network issues. Diagnose, troubleshoot, and resolve incidents via phone, email, remote tools, and in person. Escalate complex issues to senior IT staff or vendors as necessary. 2. System Administration Install, configure, and maintain workstations, servers, printers, and mobile devices. Administer Active Directory, email systems, user accounts, and permissions. Manage and maintain data backup, disaster recovery, and storage solutions. 3. GMP & Regulatory Compliance Ensure all IT systems and processes comply with GMP, FDA, and other applicable regulatory guidelines. Support Computer System Validation (CSV) activities, including documentation, change control, and periodic reviews. Maintain detailed records of system configurations, updates, and incidents in compliance with audit requirements. 4. Network & Security Monitor and maintain LAN/WAN, wireless networks, and internet connectivity. Apply security updates, patches, and antivirus protection. Assist in implementing cybersecurity best practices and incident response procedures. 5. Collaboration & Projects Partner with cross-functional teams to support IT requirements for manufacturing, laboratory, and administrative operations. Assist in planning and executing IT infrastructure upgrades, migrations, and implementations. Provide technical input during audits, inspections, and customer visits as needed. Qualifications Education & Experience: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 2+ years of experience in IT support or system administration, preferably in a pharmaceutical, biotech, or GMP-regulated environment. Skills & Competencies: Significant GMP experience Strong knowledge of Windows operating systems, Microsoft 365, and networking fundamentals. Experience with Active Directory, file permissions, and group policies. Familiarity with ERP, LIMS, MES, or other laboratory/manufacturing systems (preferred). Understanding of GMP, 21 CFR Part 11, and data integrity requirements (preferred). Excellent troubleshooting, communication, and customer service skills. Ability to handle multiple priorities in a fast-paced, regulated environment. Preferred Certifications: CompTIA A+ (IT support fundamentals) CompTIA Network+ (networking basics) HDI Support Center Analyst (HDI-SCA) or HDI Desktop Support Technician (HDI-DST) Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (IT service management best practices) Physical Requirements Ability to lift up to 25 lbs. for equipment installation. Ability to sit or stand for extended periods. Occasional after-hours or weekend work to support system maintenance or project deadlines. Work Environment Office and manufacturing/laboratory settings with exposure to cleanroom environments. Strict adherence to company safety, security, and GMP policies is required.

Job Details Hiller Los Angeles - Orange, CA $34.91 - $40.72 HourlyDescription The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier II Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The IT Help Desk Tier II Technician is tasked with delivering advanced technical support to our internal staff. They are responsible for effectively troubleshooting and resolving complex software and hardware issues. The Tier II Technician not only assists with network connectivity problems but also offers expertise in managing server configurations, implementing security protocols, and ensuring the optimal performance of systems and applications. Moreover, they play a key role in mentoring Tier I Technicians, sharing their expertise and providing guidance on challenging technical matters. The IT Help Desk Tier II Technician enhances the efficiency and productivity of our internal operations, contributing to the overall success of our organization. Pay Range: $34.91/hour - $40.72/hour Key Responsibilities: Respond to incoming support requests in a timely and courteous manner. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. Document and track all support requests in a help desk ticketing system. Escalate complex issues to higher-level support staff as needed. Install, configure, and maintain software applications and operating systems. Perform regular maintenance tasks on hardware and software systems. Provide end-user training on software applications and systems. Communicate technical information to non-technical users in a clear and concise manner. Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. Other duties as assigned. Qualifications What We Are Looking For: Bachelor's degree in computer science or related field preferred. CompTIA A+ certification or equivalent experience required. 2+ years experience working in a help desk or technical support role. Tier 2 experience preferred. Proficiency in Windows operating systems. Knowledge of networking concepts and protocols. Familiarity with common IT problems and their solutions. Knowledge of IT security best practices. Awareness of the company's IT policies and procedures. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Technical skills to diagnose and fix hardware and software issues. Ability to effectively explain technical issues to non-technical staff. Customer service skills to provide a positive experience for staff seeking help. Ability to manage multiple issues simultaneously. Capability to learn new technologies quickly. Ability to work under pressure and manage stressful situations. Capability to work effectively in a team and collaborate with other departments. Ability to work independently and as part of a team. Physical Requirements: Manual Dexterity: This is often required for tasks such as assembling and disassembling hardware, connecting cables, or handling small components. Visual Acuity: Technicians often need good vision to read small text on screens, identify specific hardware components, or discern color-coded wires. Sitting and Standing: Many IT Help Desk roles involve long periods of sitting at a desk. However, they may also require standing, such as when setting up hardware or moving around the office to deal with on-site issues. Lifting: Depending on the setup, technicians may need to move or lift moderately heavy equipment, like desktop computers, servers, or printers. Stamina: In some cases, working overtime to resolve urgent issues or complete important updates might be necessary, which requires stamina. Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.

This recruitment is open on a continuous basis until filled and will supplement an existing eligibility list that will expire on April 6, 2026. This is a continuous recruitment and interested applicants should submit their application as soon as possible. This recruitment may close at any time without notice. The Information Technology team at the City of Irvine is seeking a proactive and knowledgeable Physical Security Engineer to join a high-performing team dedicated to safeguarding the City's critical infrastructure and facilities. This role will be instrumental in the design, implementation, and maintenance of physical security systems, including access control, surveillance, public address, intrusion detection, and environmental monitoring technologies. The ideal candidate will bring a strong background in physical security engineering, risk assessment, and system integration, with a focus on ensuring the safety, resilience, and regulatory compliance of municipal assets. This position requires excellent analytical skills, attention to detail, and the ability to collaborate effectively with cross-functional teams, vendors, and public safety stakeholders. Your Impact * Design, implement, and maintain physical security systems including access control, video surveillance (CCTV), intrusion detection, public address, and environmental monitoring. * Collaborate with facilities and public safety teams to ensure integrated and resilient security solutions. * Manage vendor relationships and oversee installation, maintenance, and upgrades of security hardware and software. * Monitor system performance, conduct audits, and respond to incidents to ensure continuous protection of critical infrastructure. * Participate in investigations into physical security breaches and support incident response efforts. * Maintain accurate documentation of system configurations, procedures, and incident reports. * Provide training and guidance to staff on physical security solutions as necessary. * Stay current with emerging technologies and trends in physical security to drive innovation and continuous improvement. * Find additional information in the Information Technology SpecialistIjob description. Minimum Qualifications * Bachelor degree in Computer Science or closely related field and four (4) years of general information technology experience performing technical and/or analytical tasks for computer systems or services in any of the functional areas or emerging information technology fields or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Highly Desired: * Four (4) years of progressively responsible experience in the design, implementation, and maintenance of physical security systems, including access control, video surveillance (CCTV), intrusion detection, and environmental monitoring, or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Best Fit * Strong understanding of physical security principles, technologies, and best practices. * Experience with access control systems (e.g., Lenel, HID), video surveillance platforms (e.g., Milestone, Genetec, Avigilon), public address, and intrusion detection systems. * Ability to interpret architectural and electrical drawings related to security system design. * Experience managing security projects from design through implementation and ongoing support. * Strong analytical and problem-solving skills with attention to detail. * Excellent communication and collaboration skills, with the ability to work across departments and with external vendors. * Knowledge of compliance requirements for public sector or municipal environments is a plus. * Certifications such as PSP (Physical Security Professional), CPP (Certified Protection Professional), or similar are desirable. Your Team The Mission of the Employees of the City of Irvine is to create and maintain a community where people can live, work, and play in an environment that is safe, vibrant, and aesthetically pleasing. We are one team that exists to serve our community in the continual pursuit of a City that offers an exceptional quality of life. The City of Irvine's five values of Humility, Innovation, Empathy, Passion, and Integrity reflect the interests and needs of the community, and the level of service they expect and desire. We are One Irvine through embrace of a team-oriented approach by living our values every day. Administrative Servicesis committed to sound fiscal stewardship in maximizing the City's ability to deliver high-quality services to the community. The department consists of six areas: Administration, Fiscal Services, Budget and Strategic Planning, Purchasing, Information Technology, and Geographical Information Systems (GIS). Supplemental Information The Process The selection process will include an examination and conduct a background investigation prior to appointment which includes aPublic Safety Polygraph exam. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation.

Applus+ IDIADA is a global partner to the automotive industry, supporting its clients in their product development activities by providing design, engineering, testing and homologation services. As a TOP Employer certified company, we have a large team of more than 3000 professionals drawn from over 22 countries, as well as an international network of subsidiaries and branch offices in 25 countries which ensures that our clients get customized, added-value solutions. IDIADA offers you the opportunity to develop a career in one of the worldwide leading automotive engineering companies. At Applus IDIADA we are looking for talent to help us shaping the mobility of tomorrow with safer, more efficient, and sustainable vehicles. With presence in 22 countries, we offer job positions around the world and internal / transversal mobility within the company. The automotive sector is currently living a moment of deep technological change. At IDIADA, we focus on constant innovation to adapt our services' portfolio to an ever-changing environment. Therefore, as part of our team, we expect you to be dynamic and eager to learn and grow with us. If you want an opportunity to challenge yourself and enhance your technical skills, to work in a thriving environment and to work alongside world-leading experts, then apply for one of our vacancies. Job Description What You'll Do: Provide prompt customer support and technical issue resolution, working with internal customer to test and make sure the issue is resolved. Proactively follow up with users or team members to verify solutions are successful and satisfaction is achieved. Provide documentation both of progress during issue resolution and of solutions which resolve the issue. Management of basic working on servers, desktops, laptops and smart devices belonging to the organization, using tools like anti-virus solutions, firewalls, office365 suite and other relevant software Management of software installation and upgradation requirements on all servers, desktops, laptops and smart devices belonging to the organization Monitoring of business unit's infrastructure assets on a periodic basis (servers, desktops, laptops and smart devices) Management of hardware component upgradation and maintenance requirements for all infrastructural assets belong to the business unit Qualifications What You'll Bring: The ideal candidate will have a minimum experience of 2 year in technical assistance and support related to computer systems, hardware and software. Experience within an international corporation is highly valuable, but not mandatory. Vocational training in Computer Engineering. Excellent communication skills. Highly motivated with strong work ethic. Experience using and administrating Windows / Linux environments. Experience managing TCP/IP LAN. ITIL v3 Foundation is an asset. Desirable skills: Degree in Computer Science or similar Fluent in Spanish and English What can we offer you? Join a young dynamic and growing team. Work in an agile environment Work on a huge, and ever expanding, globally distributed system Be part of a large growing international organization Continuous training and career growth Additional Information APPLUS IDIADA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Job Functions: Must be physically able to support technical needs in office Must be able to support the facilities in Corona, CA and Adelanto, CA in-person when needed Job Type: We can offer a full-time or part-time position Benefits for a Full-time position: Health Insurance (100% Premium costs paid by Company) Voluntary Dental insurance Voluntary Life insurance Voluntary Vision Insurance Paid time off Simple IRA Plan (3% Company Match) Schedule: Hybrid position Monday to Friday Occasional Saturday APPLUS IDIADA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Applus IDIADA is committed to equality, diversity and inclusion. We don't put limits on you, so don't put limits on yourself either. There is a place for everyone.

Job DescriptionBioPhase Solutions specializes in recruiting top talented professionals for Southern California's Scientific community. We are currently looking for an IT/OT Technician to work for a leading Greater South Orange County area CDMO.Pay Rate: $25-40+/hour depending on experience.Contract: 4-6+ months (with possibility of conversion) Summary:Provide onsite, hands-on support for the physical implementation of a Chromatography Data System (CDS) migration project, with a focus on technical IT activities including client setup, instrument connectivity, and network coordination within a GxP-regulated lab environment.Responsibilities:The contractor will support limited, clearly defined activities within the overall project scope, focusing strictly on technical implementation and infrastructure support: Lab Equipment and Client Workstation Setup Physically install, cable, and configure laboratory PCs and client terminals used for CDS. Confirm network connectivity of CDS clients to the domain or local environment. Assist with installing approved drivers and software required for instrument communication. Instrument-to-PC Integration Support Connect lab instruments (e.g., HPLCs, GCs, UV-Vis) to workstations via USB, serial, or Ethernet as applicable. Assist in confirming basic communication between instruments and client software (under guidance from CDS vendor or lead system admin). Troubleshoot hardware or connectivity issues during physical setup. Server Room and Network Coordination Support racking, patching, and physical organization of virtual host servers or lab switches as directed. Coordinate with the IT/OT network team to label and route network cables, verify IP assignments, and validate VLAN connectivity. Document physical connections and device labeling per plant standards. User Access and Device Configuration Assist with domain-join and basic Windows configurations on lab clients under provided SOPs. Configure local or network printers and barcode devices as needed. Apply hardening settings and antivirus installations under OT team direction. Implementation Documentation and Handover Record installed asset information (PCs, instruments, network ports, cable labels, etc.) for CMDB and audit tracking. Document installation steps and provide feedback on physical setup procedures. Experience/Requirements: 2+ years of hands-on IT or OT support in laboratory or GMP-regulated environments Strong experience with Windows client configuration, instrument connectivity, and physical network setup Comfortable working in lab environments with strict documentation and procedural controls Basic understanding of GxP, ALCOA+, and validated system handling Familiarity with Active Directory, network troubleshooting, and desktop deployment Please send resumes to ******************* and visit our website at ******************* for additional job opportunities!!!

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary The IT Technician's role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Supervisory Responsibilities: None Essential Duties/Responsibilities Identify and deliver required hardware service levels according to company policies Provide training and support to end users and staff on software and equipment operation and other issues Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products Perform on-site analysis, diagnosis, and resolution of hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed Receive and respond to incoming calls, pages, and/or e-mails regarding incidents and service requests Develop and maintain an inventory of all computers, monitors, keyboards, hard drives, printers, scanners, and other equipment using an asset tracking system Document incidents, problems, and service delivery (hardware failure, repair, installation, and removal) using a helpdesk system in alignment with ITIL guidelines If necessary, align with third-party support and equipment vendors Recommend, schedule, and perform hardware maintenance, hardware and peripheral equipment improvements, upgrades, and repairs Perform other duties as assigned Required Skills/Abilities * Effective interpersonal skills and relationship-building skills * Strong written and oral communication skills * Ability to present ideas in user-friendly language * Understanding of the organization's goals and objectives * Self-motivated and directed * Keen attention to detail * Analytical and problem-solving abilities * Able to prioritize and execute tasks in a high-pressure environment * Experience working in a team-oriented, collaborative environment * Strong customer-service orientation Education and Experience * At least two years' experience in the IT field or equivalent education Working Conditions/Physical Requirements * This position is on-site * Able to lift/move up to 40 pounds, move from place to place, and stand for long periods of time * Requires current and valid driver's license and current personal auto insurance * Able to travel to DAP Health locations throughout San Diego and Riverside

Transcripts/proof of enrollment must be submitted with the employment application. * Payrate pending City Council approval 12/9/2025. Under direct supervision, assists in the installation and maintenance of personal computers, PC software and associated peripheral devices to obtain work experience and training in the area of personal computers. Work schedule will NOT exceed 20 hours per week. Position Snapshot/A Day in the Life: The IT Intern position is your opportunity to get a wealth of experience with a variety of technologies. From desktop support, telecom, mobile, remote support to working with various areas of government like Police, Engineering, Finance, HR, and more. If you think you would enjoy a fast-paced work environment, then this opportunity is for you. The IT Intern position is a hands-on position that would allow you the opportunity to work in an in-house IT Department that includes development, GIS, networking, database, analysis, and audio-visual. The IT Intern works with the Service Desk team and provides first-level support for all city employees. The employee must have the ability to: * Provide routine instruction to users on the correct operation of PC's or peripheral devices. * Provide assistance in troubleshooting personal computer problems including hardware, software, printing and networking issues. * Assist with inventories of PC's, IP addressing, network configurations, installation of virus protection software, and similar projects. * Train and work constructively with staff on software related questions, networking problems, printing problems, server connections, e-mail issues, modems, and other devices. * Be punctual and responsible in the performance of assigned duties; flexibility in respect to hours and working on short notice. * Remain current on knowledge with respect to relevant state-of-the art technology, equipment and/or systems. * Perform data entry. * Demonstrate skill in using personal computers including office software programs. * Communicate clearly and concisely, both orally and in writing. * Perform any other tasks or functions deemed necessary to the daily operations of the employer. THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER. Working Conditions: Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, and bending; the ability to push, pull, drag and/or lift up to 25 pounds; normal manual dexterity and hand/eye coordination; repetitive hand movement using a computer keyboard and mouse; corrected vision to normal range; acute hearing; written and oral communication; use of standard office equipment such as computers, telephones, printers, and copiers; frequent contact with other staff. Intern I: must be an enrolled undergraduate student in the field of Information Technology, Computer Science, or other related area. Intern II: requires that the candidate has graduated within the past 24 months with an undergraduate degree in Information Technology, Computer Science, or other related area. Intern III: must be enrolled in graduate school pursuing a Master's Degree in Information Technology, Computer Science, or other related area. Knowledge should be appropriate to the level of study of the theory and principles of the relevant subject, and the goals and functions of the department. The Intern should possess the ability to reason logically and draw sound conclusions. Preferred Qualifications: * Possession of an Entry-Level IT Certification * Examples include: * CompTIA ITF+ * CompTIA A+ * Google IT Support Certificate * Cisco CCST (Verifiable and objective.) * Experience installing Windows, using imaging tools, or configuring hardware in a school lab, volunteer environment, or work project. * Familiarity With Active Directory or User Account Management * Ability to Read and Follow Written Technical Instructions Accurately * Experience Working in Fast-Paced, Customer-Facing Environments * Basic Networking Knowledge Licenses/Certifications: Possession of a valid CA Class "C" Driver's License. Transcripts/proof of enrollment must be submitted with the employment application.

The Orange County Department of Education (OCDE) serves some of Orange County's most vulnerable student populations and provides support and mandated fiscal oversight to 28 school districts serving more than 600 schools and approximately 475,000 students. In addition to providing direct instruction to students through its own alternative and special education programs, OCDE administers an array of programs and services that are critical to the operations of local school districts and community colleges, facilitating professional development, legal guidance, payroll, career and technical education support, high-speed internet access, Local Control and Accountability Plan assistance and approval, resources for families, and student enrichment. OCDE's vision is that "Orange County students will lead the nation in college and career readiness and success." Department staff are working to achieve this goal in collaboration with educators at all levels of student development, from early childhood through higher education, and in partnership with families, businesses and community organizations. See attachment on original job posting For consideration, please email your updated resume to Kevin Riley at ************** Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying: • 2 years of IT support or networking experience. • Exposure to cybersecurity tools and practices. • Strong attention to detail and problem solving skills. • Ability to follow security protocols and document processes. • Good communication skills for working with technical and non-technical staff. Qualified Candidates Should have knowledge of: • Windows and Linux Operating Systems. • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs). • Cybersecurity principles and frameworks (CIS Controls). • Cybersecurity threat types (malware, phishing, ransomware). • Antivirus and endpoint protection. • Basic incident response troubleshooting and log analysis. For consideration, please email your updated resume to Kevin Riley at ************** Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying: • 2 years of IT support or networking experience. • Exposure to cybersecurity tools and practices. • Strong attention to detail and problem solving skills. • Ability to follow security protocols and document processes. • Good communication skills for working with technical and non-technical staff. Qualified Candidates Should have knowledge of: • Windows and Linux Operating Systems. • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs). • Cybersecurity principles and frameworks (CIS Controls). • Cybersecurity threat types (malware, phishing, ransomware). • Antivirus and endpoint protection. • Basic incident response troubleshooting and log analysis. Comments and Other Information Before receiving authorization to work in this position, the individual selected will be required to provide a current negative TB authorization, within the last 60 days, and submit fingerprints for the purpose of conducting a confidential background investigation and record check. The tests are arranged and paid for by OCDE. The Immigration Reform and Control Act of 1986 requires employers to verify the employability of all new employees. Before the Department will finalize an offer of employment, the candidate selected will be required to show original documents which establish both the individual's identity and employment authorization. The candidate must also sign a statement under penalty of perjury regarding his/her employability. This position does not offer medical or dental benefits We reserve the right to reopen, readvertise, or delay filling this position. AA/EOE/ADA

Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases. **Job responsibilities** + Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions + Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout + Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures + Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction + Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise + Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues **Required qualifications, capabilities, and skills** + Formal training or certification on software engineering and testing concepts + 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks + Experience with live chat, incident/service request management, and runbooks for system issue resolution + Baseline knowledge of operational management and excellence + Proven ability to balance tasks while documenting outcomes **Preferred qualifications, capabilities, and skills** + Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools + Practical knowledge of programming in C# + Exposure to AWS cloud technologies + Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems + Ability to document issues, procedures, and root cause analysis JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Irvine,CA $36.00 - $55.00 / hour

Job Description Our future depends upon hiring and retaining great talent who are looking to use the latest technology to create state of the art products for our public safety and social services customers. As a systems administrator, you will be responsible for creating and maintaining IT environments for software development, testing, customer testing and usage. Our exciting Case Management product is an Enterprise business application that includes workflow processes, case and document management, and extensive reporting with a focus on criminal justice business knowledge. Our software is developed and tested in on-premise and cloud environments Key Tasks and Responsibilities (What you will be doing!) Support all aspects of systems administration: Security, Configuration Management, OS, Virtualization, Storage, Networking Installation and configuration of medium sized hybrid networks Administration and maintenance of firewalls Installation and configuration of Windows and Linux servers, often in virtual environments Administration of analogous functions in cloud environments Administration and maintenance of servers and common applications Perform system backups and restorations, assist in the assurance of backup integrity Schedule and coordinate system maintenance & upgrades Provide technical support via telephone, chat, email support or tickets. Installation and configuration of JAVA web application from customer environment Qualities you must possess Enthusiasm for installing and maintaining IT environments. Continuous adherence to the highest level of ethical standards and all Company policies and procedures. Ability to understand complex requirements Attention to detail with good verbal and written communication Preferred Skills and Experience BS in Computer Science/Engineering from an accredited College/University Strong experience with Windows Server 2008/2012/2016/2019 and Windows 7/10/11 Knowledge of various Microsoft Server Applications (Active Directory, Exchange, DHCP, DNS, IIS, SQL), Microsoft 365 and web browsers Working experience in day-to-day operations of LANs, WANs and VPNs Working knowledge of Dell Server, Sonicwall, and Dell Switches Understanding of TCP/IP networking technologies, SSL certificates, and TLS configuration Working experience in Amazon AWS and Microsoft Azure Working experience in Linux Servers with Dockers - Ubuntu and CentOS Working knowledge of Jboss and Wildfly Knowledge of working in Linux and MS Windows environments Ability to work independently and in a team environment, using good judgment and initiative Excellent written/verbal communication skills, time management and analytical skills Ability to multi-task and switch tasks frequently throughout the day is a must Additional Desired Skills and Experience Public Safety domain and technology experience iOS, Android Mobile deployments NOSQL experience (e.g., MariaDB) Oracle and SQL database script writing Experience with continuous integration systems (e.g. Jenkins) build automation (Maven) and automated testing (e.g. Selenium). cFive provides its employees with excellent benefits including Medical, Dental, Vision, Life and AD&D Insurance. cFive employees also receive Holidays and PTO. cFive is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Powered by JazzHR ZXQvFskJuU

Triad Financial Services has a fantastic full-time opportunity in our IT Department for a Desktop Support Specialist. If you are a motivated self-starter with a keen eye for detail and looking to join an organization with a great culture and continued growth, this could be an excellent fit for you. This position sits in our Anaheim, CA Office. Visit our website at *************** and apply today! Job Duties: Troubleshoot and repair PCs, printers and scanners Windows 10 support Perform desk side support service Imaging / Re-imaging desktop and laptop machines Software installation, configuration, and troubleshooting Document supported system and application procedures and processes Keep abreast of technology changes and proactively look for opportunities to improve service What we Offer: Ability to Multitask & Strong Sense Of Urgency Hourly range from $20 - $24 depending on experience Full benefit package including med/dent/vision, PTO program, HMO, PPO, FSA options, 401k w/corp matching, 7 paid holidays, & more. Job Requirements: Attention to Detail Focused on Productivity 1+ year of experience in a Desktop Support type of role Working knowledge of Windows 10 High School diploma or equivalent Ability to Multitask & Strong Sense Of Urgency

Trinet is a full\-service web firm with expert capabilities in web strategy consulting, interactive marketing, creative and design services, web development, and web campaign management services. Basically, we are all about developing great websites and applications that allow our clients to breathe new life into their communication efforts and increase revenue or contributions. We not only work to help businesses achieve success online, but we also help many non\-profits and faith based ministries as they work to meet the physical and spiritual needs of people both around the world and here at home. Some of the organizations we have done work for include: Coca Cola World Vision Harvest IMAX Toyota Racing Development (TRD) Focus on the Family Cisco \/ Linksys Red Cross, and many more… We are currently seeking a Linux System Administrator and IT Support Intern for our Irvineoffice. You will have the opportunity to learn more, in some of the following areas: Maintenance of Linux web and database servers in a local data center Security updates and patches Troubleshooting issues, outages, and adding new sites\/services Hardware replacement of drives, memory, servers as necessary Working with our programming team to provide good development environments IT assistance including windows workstations and a couple servers for office environment Requirements Required Skills System administration experience with Linux, or experienced running Linux computers as a hobby at home Computer Science degree (or working toward one) or equivalent strongly desired, but experience may be substituted in some cases Must be familiar with and understand the importance of meeting customer expectations, friendly, flexible, and an overall great attitude Required Experience US Citizens Job Location Irvine, California, United States Position Type Intern "}}],"is Mobile":false,"iframe":"true","job Type":"Part time","apply Name":"Apply Now","zsoid":"678490684","FontFamily":"Tahoma, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Internet Services"},{"field Label":"Work Experience","uitype":2,"value":"0\-1 year"},{"field Label":"City","uitype":1,"value":"Irvine"},{"field Label":"State\/Province","uitype":1,"value":"California"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"92618"}],"header Name":"Intern \- IT Support with Minor Linux System Administration (1189)","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00224003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********00238067","FontSize":"16","location":"Irvine","embedsource":"CareerSite"}

Job Description The IT Manager is responsible for overseeing the planning, implementation, and management of FEI-Zyfer's information technology systems and infrastructure. This role ensures secure, reliable, and efficient IT operations while supporting business objectives and maintaining compliance with NIST Cybersecurity Framework (NIST CSF), Cybersecurity Maturity Model Certification (CMMC/CRSS), and applicable regulatory standards. KEY RESPONSIBILITIES Infrastructure & Operations Oversee installation, configuration, and maintenance of hardware, software, networks, servers, and VOIP phone systems Maintain IT equipment inventory and ensure proper lifecycle management of assets. Monitor and manage system performance, availability, and capacity. Cybersecurity & Compliance Develop, implement, and maintain IT policies, procedures, and strategies aligned with business, NIST CSF, and CMMC/CRSS requirements. Ensure data security, privacy, and compliance with industry and defense-related cybersecurity standards. Conduct cybersecurity risk assessments, vulnerability scans, and security audits in accordance with NIST and CMMC frameworks. Implement technical and administrative safeguards, including access control, encryption, patch management, and incident response. Lead efforts in business continuity, disaster recovery, and secure backup systems. Coordinate with Quality/Compliance teams to ensure cybersecurity controls align with AS9100 and customer/DoD requirements. Stay current on evolving regulatory requirements, threat intelligence, and best practices. Support & Training Lead internal helpdesk, providing end-user technical support, troubleshooting, and cybersecurity awareness training. Collaborate with Engineering, Operations, and Compliance teams to ensure IT systems support secure manufacturing processes. ERP & Vendor Management Support ERP implementation, integrations, and continuous improvement. Evaluate vendor proposals, negotiate contracts, and monitor vendor cybersecurity compliance. Ensure third-party systems and cloud solutions adhere to NIST and CMMC standards. JOB REQUIREMENT The applicant MUST have the following qualifications: Required Skills & Abilities Strong knowledge of network infrastructure, server administration, and enterprise software. Experience in manufacturing IT environments and ERP systems. Proficiency with Microsoft Office, SQL, Adobe, firewall appliances (e.g., SonicWall), and VOIP systems. Experience with cybersecurity practices, risk management, and compliance with NIST & CMMC frameworks. Familiarity with vulnerability management tools, SIEM solutions, and incident response processes. Excellent leadership, project management, and team-building skills. Strong problem-solving, analytical, and communication abilities. Ability to manage multiple priorities and adapt to rapidly changing technologies. Education & Experience Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field. 5+ years of IT experience, including system administration, cybersecurity, and infrastructure management. Experience with programming languages, operating systems, enterprise backup/recovery, virtualization, and cloud computing. ERP implementation experience required. Relevant cybersecurity certifications (e.g., CISSP, CISM, Security+, CMMC RP, or equivalent) preferred. Microsoft Certified Solutions Expert (MCSE) or equivalent is a plus PHYSICAL & WORK ENVIRONMENT REQUIREMENTS Ability to sit and work at a computer for extended periods. Manual dexterity for frequent use of hands and fingers. Visual acuity for reading technical documents, code, and screens. Occasional lifting of equipment (up to 50 lbs.). Office-based role with occasional after-hours support for cybersecurity incidents, emergencies, or maintenance. U.S. Citizenship is required. EOE/Disability/Veteran Powered by ExactHire:185950

Job Description The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts. The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment. Essential Duties & Responsibilities Respond to incoming help desk calls and emails from users and provide real-time senior-level support. Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications. Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy. Assist with network administration tasks, including switch, firewall, and wireless troubleshooting. Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems. Support and administer the organization's VoIP/telephony/telehealth systems. Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints. Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools. Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365. Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff. Document issues, resolutions, and processes in the ticketing system with accuracy and completeness. Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team's overall capability. Collaborate with Systems Administrators/IT Leadership on infrastructure projects such as upgrades, migrations, and system rollouts. Qualifications & Requirements Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered). Certifications: CompTIA Network+ or CCNA strongly preferred. Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies. Additional certifications (e.g., Azure, VMware, security-focused) are a plus. Experience: Minimum 3-5 years in IT support, with at least 1-2 years at the Tier 3 or senior support level. Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications. Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable. Skills: Excellent troubleshooting, documentation, and communication skills. Ability to handle multiple priorities and escalate issues appropriately.

Job Description The IT Specialist is responsible for providing technical support, system administration, and infrastructure maintenance in a GMP-compliant pharmaceutical CDMO environment. This role ensures the secure, reliable, and compliant operation of all IT systems, networks, and applications that support manufacturing, laboratory, and business operations. The IT Specialist will collaborate closely with Quality Assurance, Production, and R&D to ensure all IT solutions meet both operational needs and regulatory requirements. Key Responsibilities 1. Technical Support & Troubleshooting Provide timely end-user support for hardware, software, and network issues. Diagnose, troubleshoot, and resolve incidents via phone, email, remote tools, and in person. Escalate complex issues to senior IT staff or vendors as necessary. 2. System Administration Install, configure, and maintain workstations, servers, printers, and mobile devices. Administer Active Directory, email systems, user accounts, and permissions. Manage and maintain data backup, disaster recovery, and storage solutions. 3. GMP & Regulatory Compliance Ensure all IT systems and processes comply with GMP, FDA, and other applicable regulatory guidelines. Support Computer System Validation (CSV) activities, including documentation, change control, and periodic reviews. Maintain detailed records of system configurations, updates, and incidents in compliance with audit requirements. 4. Network & Security Monitor and maintain LAN/WAN, wireless networks, and internet connectivity. Apply security updates, patches, and antivirus protection. Assist in implementing cybersecurity best practices and incident response procedures. 5. Collaboration & Projects Partner with cross-functional teams to support IT requirements for manufacturing, laboratory, and administrative operations. Assist in planning and executing IT infrastructure upgrades, migrations, and implementations. Provide technical input during audits, inspections, and customer visits as needed. Qualifications Education & Experience: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 2+ years of experience in IT support or system administration, preferably in a pharmaceutical, biotech, or GMP-regulated environment. Skills & Competencies: Significant GMP experience Strong knowledge of Windows operating systems, Microsoft 365, and networking fundamentals. Experience with Active Directory, file permissions, and group policies. Familiarity with ERP, LIMS, MES, or other laboratory/manufacturing systems (preferred). Understanding of GMP, 21 CFR Part 11, and data integrity requirements (preferred). Excellent troubleshooting, communication, and customer service skills. Ability to handle multiple priorities in a fast-paced, regulated environment. Preferred Certifications: CompTIA A+ (IT support fundamentals) CompTIA Network+ (networking basics) HDI Support Center Analyst (HDI-SCA) or HDI Desktop Support Technician (HDI-DST) Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (IT service management best practices) Physical Requirements Ability to lift up to 25 lbs. for equipment installation. Ability to sit or stand for extended periods. Occasional after-hours or weekend work to support system maintenance or project deadlines. Work Environment Office and manufacturing/laboratory settings with exposure to cleanroom environments. Strict adherence to company safety, security, and GMP policies is required.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

JobID: 210680602 JobSchedule: Full time JobShift: Base Pay/Salary: Irvine,CA $36.00/hr -$55.00/hr Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases. Job responsibilities * Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions * Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout * Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures * Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction * Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise * Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues Required qualifications, capabilities, and skills * Formal training or certification on software engineering and testing concepts * 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks * Experience with live chat, incident/service request management, and runbooks for system issue resolution * Baseline knowledge of operational management and excellence * Proven ability to balance tasks while documenting outcomes Preferred qualifications, capabilities, and skills * Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools * Practical knowledge of programming in C# * Exposure to AWS cloud technologies * Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems * Ability to document issues, procedures, and root cause analysis