Information technology specialist jobs in Normal, IL - 190 jobs

Apply Supervisory Airway Transportation Systems Specialist Department of Transportation Federal Aviation Administration ATO - Central Service Area - Great Lakes Region - Chicago District - Champaign SSC (WCN46-CMI) Apply Print Share * * * * Save * This job is open to * Duties * Requirements * How you will be evaluated * Required documents * How to apply Summary As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, the manager's individual performance, and available funding. Serves as a Supervisory Airway Transportation Systems Specialist (SSC Manager), and is the front-line manager for the Champaign SSC (WCN46-CMI) Summary As a supervisor/manager, the selectee for this position will be eligible to receive a Manager Performance Incentive (MPI) provided eligibility requirements noted in agency policy are met. The MPI is an annual lump-sum incentive payment that considers agency performance, the manager's individual performance, and available funding. Serves as a Supervisory Airway Transportation Systems Specialist (SSC Manager), and is the front-line manager for the Champaign SSC (WCN46-CMI) Overview Help Accepting applications Open & closing dates 01/17/2026 to 01/26/2026 Salary $89,650 to - $138,946 per year The salary above includes a locality pay adjustment of 17.06%. Pay scale & grade FV I Location 1 vacancy in the following location: Champaign, IL Telework eligible Yes-Situational telework may be permitted in accordance with agency policy. Travel Required 25% or less - The job may require up to 25% travel. Relocation expenses reimbursed Yes- - Fixed Rate TCS - Temporary Change of Station (Current Federal Employee) - In accordance with applicable FAA Travel regulations, a fixed relocation payment of $13,500 will be paid to current Federal employees for relocation to the temporary duty station and relocation from the temporary duty location for a total of $27,000. Relocation expenses paid are subject to applicable taxes. Appointment type Temporary - 2 Year; May Not Be Made Permanent Work schedule Full-time Service Excepted Promotion potential NA Job family (Series) * 2101 Transportation Specialist Supervisory status Yes Security clearance Other Drug test Yes Announcement number AGL-ATO-26-0009-96862 Control number 854507900 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency FAA-Wide - Open to current, permanent employees Duties Help Incumbent has responsibility for overall administrative and technical direction of the assigned workforce consisting of Airway Transportation Systems Specialists (ATSS) and support staff involved in providing National Air Space (NAS) services to En Route/Terminal air traffic control to the commercial airlines, and general aviation aircraft for a defined area. Reports directly to a District Manager (DM) or District Facilities Manager (DFM). Directs the work of subordinate employees for more than one organizational unit/project/program within a major subdivision. Duties typically include planning/communicating the organization's vision and objectives, setting priorities, assigning tasks and responsibilities, monitoring and evaluating performance, coaching and developing employee capabilities, approving leave, and taking, recommending, or approving corrective/disciplinary action as appropriate. Exercises authority for supervisory responsibilities over staff, including staff scheduling and approval of leave. Assures equity of performance standards and rating techniques developed for subordinates. In addition to evaluating work performance, justifies recommendations for awards/bonuses for positions in the unit for higher-level approval. Performs critical aspects of the budget planning process, including projecting short-term and long-term future needs and justifying resource requirements. Identifies developmental training needs for employees and self and requests for and/or arranges needed developmental and operational training. Communicates unconventional training requests with higher level management to determine accessibility, available funding and best use of resources. Gives advice, counsel or instructions to employees on technical, operational, and/or administrative matters. Hears and resolves complaints from employees at the informal stage, referring group grievances and more serious, unresolved complaints to the higher level manager. Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Fosters a fair and equitable work environment. Applies an advanced knowledge of the technical aspects of the work directed, an advanced knowledge of budget, human resources, and other administrative policies and procedures, and an advanced understanding of the objectives of the organization. Responsible for applying program resources to meet defined requirements. Contacts are primarily within the organizational unit, major subdivision and the LOB/SO with subordinates, peers, and higher-level managers to discuss the status of projects/programs and to plan for the future. May have frequent contact with customers, other government entities, and other external parties to interpret policies/procedures or for other project/program purposes. Has authority to make commitments for subordinate organizational units, within guidelines. Defines, acquires, and allocates budget, staff and other resources necessary to accomplish the goals and/or objectives of the SSC. Participates in planning and executing organizational goals utilizing strategic planning and sound management principles in order to accomplish mission objectives. Work is typically governed by established policies, procedures, and organizational objectives that frequently leave room for discretion. Resolves all but unique problems without the intervention of higher-level management. Regularly called upon to identify problem areas and to develop and recommend new policies and procedures for resolution. Individual and organizational performance is typically reviewed periodically by higher-level management, usually through status reports and organization performance measures. Consults with higher-level management to ensure the alignment of projects/programs with the tactical (short-term) objectives of the major subdivision. Requirements Help Conditions of employment * US Citizenship is required. * Selective Service Registration is required for males born after 12/31/1959. * Must submit an SF50 (See Required Documents). * Designated or Random Drug Testing required. * A one-year supervisory/managerial probationary period may be required. * Interviews will be conducted IAW applicable FAA Policy Qualifications One year of specialized experience equivalent to the next lower level, pay band FV-H level or FG/GS-12 is required for the I pay band position. Specialized experience is defined as experience in the FV-2101 occupation or in a related occupation, which equips the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been at least equivalent to the next lower grade level in the normal line of progression for the occupation in the organization. Additionally, an extensive knowledge of and experience in technology, systems interrelationships, and management of civilian or military automated aviation navigation, and electronics systems is required. Qualifications must be met by the closing date of this vacancy announcement. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each Managerial Selection Factor (MSF). In lieu of providing a narrative response in the text box listed below each MSF, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each MSF. Your work history examples should be specific and clearly reflect the highest level of ability. Your MSF answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. NOTICE: Answer all questions to the best of your ability. You may be asked to provide documentation that you have had this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Preview job questionnaire Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire. Additional information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. ************************************************************** This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. This is a Temporary Not to Exceed (NTE) 2 Year Position. This position cannot be made permanent. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help Applicant's must apply on-line to receive consideration. REQUIRED DOCUMENT: 1. Most current SF-50 Notification of Personnel Action. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system ************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position. You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register. RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION. We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) * Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week. * Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA. Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible. You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide, Document Upload Guide, for more information on uploading and re-using the documents in your applications. Agency contact information Kevin Hogan Phone **************** Fax **************** Email ********************* Address Federal Aviation Administration AGL Regional HR Services Branch 2300 E. Devon Ave., Room 250 AHF-N310 Des Plaines, IL 60018 US Next steps Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview. For instructions on how to check the status of your application, please go to: USAJOBS Help Guide. Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated. All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help Applicant's must apply on-line to receive consideration. REQUIRED DOCUMENT: 1. Most current SF-50 Notification of Personnel Action. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system ************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. **You will need to be available to take calls M-F between the hours of 9:00am - 6:00pm** Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training AT NO COST TO YOU Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. **You will need to be available to take calls M-F between the hours of 9:00am - 6:00pm** Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training AT NO COST TO YOU Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR dSSIe1oWFM

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. Job Description Role: Test Infrastructure Support Analyst Onsite required: Bloomington, IL No Relocation Provided Must Haves: 7 years of related experience including supporting a test infrastructure environment. Looking for a test infrastructure support analyst. Person will be responsible for Cabling of Servers, Loading workstations/problem resolution / Troubleshooting /assisting business partners, Workstation Setups / Teardowns, Receiving and Return to stock of equipment. Some physical requirements such as removing cables / lifting and carrying 50 lbs or more (load carts), ability to climb ladders and lift floor tiles. Additional Information MANDATORY DETAILS Full Name : Contact info : Current location : Work authorization : Availability : Skype : Expected rate : Professional References 2:

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Operational Technology Cybersecurity Specialist Role Definition: The OT Cybersecurity Specialist plays a key role in securing Caterpillar's Operational Technology (OT) environment, including industrial control systems (ICS), SCADA systems, and IoT devices. This role leads initiatives to protect critical infrastructure, collaborating with global manufacturing teams to implement industry-leading security practices. The role combines technical expertise with strong communication and leadership skills to drive Caterpillar's OT cybersecurity strategy, ensure compliance with standards, and mitigate evolving cyber threats. What You Will Do: * Lead and support the definition, prioritization, and execution of Enterprise OT Cybersecurity initiatives. * Conduct OT security design and architecture reviews to ensure alignment with industry standards and regulatory requirements. * Assist in remediation of identified OT security gaps and support implementation of secure-by-design practices. * Monitor OT security metrics, track risks, and prepare reports and insights for leadership. * Stay current on cybersecurity threats, emerging technologies, and trends relevant to OT environments. * Collaborate with global manufacturing and facility teams to integrate security best practices into operations. * Partner with business stakeholders to understand the operational environment and security needs. * Promote and reinforce a "safety-first" culture within OT systems and processes. What You Have: * Bachelor's degree in electrical engineering, Industrial Technology, Computer Science, or a related field or equivalent experience * Ability to clearly communicate technical concepts and engage diverse stakeholders. * Project management capability with strong problem-solving under pressure. * Experience with factory systems, LAN environments, and ICS/SCADA technologies (PLCs, DCS, HMIs, BMS). * Knowledge of IT/OT protocols and industrial network design, implementation, and troubleshooting. * Understanding of cybersecurity fundamentals such as vulnerability assessment, risk analysis, and defense-in-depth. * Familiarity with SANS ICS controls and best practices for securing manufacturing environments. Top Candidates Will Have: * Deep expertise in ICS/SCADA system integration and industrial control environments. * Relevant cybersecurity certifications (e.g., CISSP, GICSP, GRID, GPEN). * Strong analytical skills for prioritizing work and presenting metrics to leadership. * Experience with OT-specific tooling (passive monitoring, vulnerability management, secure remote access). * Knowledge of industry frameworks (ISO 27001, NIST CSF/800-82, ISA 62443). * Hands-on involvement in OT incident response, tabletop exercises, and ServiceNow workflows/reporting. Skills Descriptors: * Communicates complex OT/IT cybersecurity concepts clearly to technical and non-technical audiences. * Applies advisory and consulting skills to guide engineering, facility, and manufacturing partners. * Demonstrates strong troubleshooting, risk assessment, and problem-solving in fast-paced environments. * Understands and implements cybersecurity standards and policies to support secure OT operations. * Collaborates across functions on reviews, remediation plans, and continuous improvement activities. * Adapts quickly to new OT technologies, tools, and evolving threat landscapes with strong attention to detail. Additional Info: * The primary locations for this position are: East Peoria, IL, Nashville TN, or Dallas, TX * 5 days onsite is MANDATORY. * Sponsorship is NOT available. * Relocation is available for qualified candidates. Summary Pay Range: $128,470.00 - $192,710.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. * Medical, dental, and vision benefits* * Paid time off plan (Vacation, Holidays, Volunteer, etc.)* * 401(k) savings plans* * Health Savings Account (HSA)* * Flexible Spending Accounts (FSAs)* * Health Lifestyle Programs* * Employee Assistance Program* * Voluntary Benefits and Employee Discounts* * Career Development* * Incentive bonus* * Disability benefits * Life Insurance * Parental leave * Adoption benefits * Tuition Reimbursement * These benefits also apply to part-time employees Posting Dates: January 23, 2026 - January 28, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.

💻 Join Chestnut as an IT Support Technician and play a crucial role in ensuring our technology runs smoothly. In this role, you'll configure and deploy hardware, troubleshoot IT issues, and provide user support to empower staff across the organization. Working independently and collaboratively on infrastructure projects, you'll contribute to the company's mission while upholding high standards of customer service, confidentiality, and professionalism. If you're passionate about solving technical problems and helping others, this position offers an excellent opportunity to make an impact. Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to almost 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A. **Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions. Responsibilities Setup and Configuration: Install, configure, and deploy PCs, mobile devices, hardware peripherals, and software to staff locations. Technical Troubleshooting: Diagnose and resolve issues with PCs, software, peripherals, and connectivity using in-person and remote tools. Ensure timely follow-up and resolution of IT tickets while providing guidance to junior IT staff. User Training and Support: Provide end-user application training and ongoing support to staff as needed. Systems Maintenance: Assist in system maintenance, networking, and infrastructure projects in collaboration with the Network Systems Manager or Information Systems & Security Manager. Inventory and Organization: Manage the computer storage room and maintain accurate inventory records. Customer Service Excellence: Uphold Chestnut Health Systems' commitment to customer service excellence through professional communication and responsiveness. Confidentiality and Security: Safeguard organizational data, including sensitive client and financial information, in alignment with company policies. Additional Duties as assigned by management. Qualifications Minimum two years of IT support experience or an equivalent combination of an associate degree in a related field and/or professional certifications (e.g., Microsoft, CompTIA, or similar vendors). Hands-on experience with Windows 10/11, Microsoft Office 365, PC troubleshooting, and peripheral devices; familiarity with mac OS is a plus. Proven ability to install, configure, and support hardware and peripherals, including printers and scanners, as well as deploy and configure Windows OS client systems. Working knowledge of mobile devices, including smartphones and tablets. Strong written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users. Self-motivated problem solver capable of independently diagnosing and resolving technical issues using documentation, web resources, and best practices. Ability to lift 10-20 pounds regularly and up to 40 pounds occasionally for special projects. Valid driver's license, personal auto insurance, and eligibility for coverage under company insurance policies. On-site position with the flexibility to work occasional overtime as needed. Are you intrigued by this job but don't meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! We'd love to explore the possibilities with you. Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut's research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference. Chestnut offers a new salary structure and robust benefits! EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience. The anticipated starting pay for new hires for this position is between $20.00 - $21.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. check out our benefits here!

requires 100% onsite availability in Champaign, IL. The Technology Solutions & Support Consultant is an on-site position embedded within network offices nationwide, dedicated to advancing financial advisors' sales effectiveness and practice growth through innovative technology solutions. This dual role involves optimizing technology configurations and driving technical product integration while simultaneously delivering customized consulting to align digital strategies with business objectives and championing the adoption of Northwestern Mutual's technology suite. By spearheading strategic technology integration, the consultant transforms advisor practices, driving continuous improvement and fostering collaboration across all organizational levels. Primary Duties & Responsibilities: Develop relationships with financial advisors (FA), FA teams, and network office (NO) leadership and their teams, focusing on understanding basic business objectives and support needs. Assist advisors and teams in using Northwestern Mutual's technology tools effectively, demonstrating how they enhance client-advisor experiences and productivity. Utilizes extensive knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN. Develop a thorough understanding of the insurance and investment sales cycles to understand how technology can be integrated into business processes. Apply consulting strategies to demonstrate technology benefits, focusing on clear communication to ensure audience understanding. Provides advanced project consultation, and subject matter expertise to enterprise partners on technology needs, remodels, new office buildouts, and upgrades to enhance the customer experience. Collect feedback from advisors and teams to relay to Home Office leadership, helping ensure technology solutions meet user needs. Manages escalations and project management of enterprise technology implementations and upgrades, including communication and feedback to local and corporate leadership. Support the identification of inefficiencies with guidance, suggesting simple technology applications to improve advisor practices. Participate in planning sessions to support goal achievement, learning strategic methods to increase productivity and client satisfaction. Assist in delivering training on technology best practices, facilitating classes under supervision to promote effective tool usage. Help prepare users for new technology deployments by assisting with training and communication of benefits. Handles vendor management of third-party technology solutions providers and implementations, ensuring effective collaboration and integration. Track engagement activities and attend training sessions to expand knowledge and skills, contributing to improvement efforts. Maintains a high level of proficiency and expertise in complex computer hardware and software technologies through continuous education, advanced training, and self-study. Travel may be required based on supported offices. Qualifications: Bachelor's degree in business or related field, or equivalent experience. Minimum of 2 years related experiences including consultation experience working with professionals within financial services or similar industry. Experience coaching and training professionals. Technology support experience preferred. Ability to understand sales-focused software technology and its benefits. Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tool Ability to build and maintain relationships. Proven ability to consult and drive measurable improvements in an outcome-based model. (E.g. prior demonstrated ability to drive % increase in adoption, sales etc.) Demonstrated ability to lead and facilitate groups of people. #LI-Onsite This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA Compensation Range: Pay Range - Start: $60,340.00 Pay Range - End: $112,060.00 Geographic Specific Pay Structure: Structure 110: $66,360.00 USD - $123,240.00 USD Structure 115: $69,370.00 USD - $128,830.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. Illinois State University does not authorize out-of-state work. Contact Information for Applicants Colette Homan Human Resources ************ ***************** Important Information for Applicants This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence. If you are having difficulty accessing the system, please call Human Resources at **************. Application Opened: 01/13/2026 05:00 PM CST Application Closes:

Are you passionate about technology and eager to solve IT challenges while making a difference in a school community? We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role, you will support students, teachers, and staff with their technology needs in a friendly, patient, and professional manner. This is a great opportunity for someone looking to start or grow their career in IT while contributing to a positive learning environment. Key Responsibilities Install and set up PC hardware, peripherals, and classroom technology. Inspect, maintain, and repair computer equipment (e.g., keyboards, mice, projectors, smart boards). Install, configure, and manage software according to specifications. Set up and maintain local networks, ensuring connectivity and functionality for school systems. Monitor and maintain network security, backups, and privacy protocols. Provide technical support and prompt troubleshooting for teachers, students, and staff. Assist with technology integration in classrooms and staff training on new systems or applications. Keep accurate records of repairs, system issues, and maintenance activities. Track and maintain hardware/software inventory and IT-related expenses. Recommend IT equipment purchases based on school needs. Requirements Basic knowledge of computer hardware, operating systems, and networks. Strong problem-solving skills and attention to detail. Calm, patient, and professional demeanor, with the ability to work well with children and educators. Excellent communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a school setting. Hands-on experience with computers and networks (academic projects, internships, or home lab experience welcome). Background check and clearance required for working in an educational environment. CompTIA A+, Microsoft, or similar entry-level certification is a plus but not required. Who We're Looking For: A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is committed to maintaining a safe and positive learning environment through technology support.

As a member of the ENTEC System Specialist Team, you will be responsible for checkout, startup and turnover of Building Automation Systems. This team is challenged with exceeding client expectations while maintaining and exceeding internal goals. This position will provide support when needed at all levels of the process, including responding to service calls, inspecting and evaluating the operation of installed automation systems, assisting with installation when required, performing commissioning on projects within the time allocated, and troubleshooting in an efficient and cost-effective manner. You will be working closely with the sales team, project managers, contractors, and clients throughout the project lifecycle. This role demands a strong focus on communication, collaboration and customer service, as you'll be directly responsible for delivering high-quality results that meet or exceed client expectations. This role consists primarily of field-based work with your vehicle often used as your main base of operations. Work hours typically range from 7am/8am to 4pm/5pm, depending on the project, and may require extra hours to meet project deadlines. Qualifications and Capabilities Required: Technical Associates Degree with at least 4 years of field experience or 7 years of field experience in the HVAC BAS Industry Basic HVAC and mechanical knowledge with a willingness to learn more Proficiency with Microsoft Office and Google Workspace products Ability to work both independently and as part of a team Ability to effectively communicate technical material to a non-technical audience Ability to troubleshoot both low and medium voltage power Preferred: Experience programming panel controls for HVAC equipment Project Management experience Physical Requirements: Ability to lift 50 pounds regularly Ability to kneel, squat, twist, bend, and reach regularly Ability to perform repetitive hand movements, use hand tools with dexterity, and grasp and manipulate small objects Ability to respond quickly to sounds or dangerous situations Ability to move safely over uneven terrain or in confined spaces Ability to safely climb ladders while carrying 40 pounds Ability to perform work while on a ladder Ability to work in extreme weather conditions Ability to wear personal protective gear correctly, as required Anticipated Salary Range and Employee Benefits $70,000 - $100,000, depending on level of experience Company vehicle Wide range of employee benefits including health, dental, vision, life, and disability insurance, 401(k), flexible spending accounts, and paid time off. About ENTEC Services ENTEC Services, Inc. fields a best-in-class team of engineers, mechanical service technicians, building automation experts, and sales and administrative professionals whose unique interaction and collaboration get to the root cause of the issues building owners face. ENTEC provides an unmatched level of accountability and expertise in troubleshooting, problem solving, verifiable preventive maintenance, and energy services. Our passion to serve clients is driven by the core values of Own It, Serve Others, Choose Great, and Build Connections that govern our decisions. Salary Description $70,000 - $100,000

Salary: Mission Statement At Excel Prep, we are dedicated to supporting children with Autism and Learning Disabilities. Our mission is to prioritize the academic and social success of neurodiverse children while providing individualized education and evidence-based approaches that cater to their unique needs. We empower every unique mind to learn, grow, and thrive together in an inclusive and nurturing environment. Job Description Overview The IT Support Specialist will play a crucial role in maintaining and enhancing the technological resources of Excel Prep. This position is essential to ensure that our staff and students have access to the tools and support needed to facilitate an effective learning environment. Key Responsibilities Technical Support: Provide timely assistance for hardware and software issues faced by staff and students. Troubleshoot and resolve IT-related problems efficiently. System Maintenance: Regularly update and maintain school technology systems, including computers, tablets, and educational software. Ensure all systems are secure and functioning optimally. Training and Support: Conduct training sessions for staff on using technology effectively in the classroom. Develop user-friendly guides and resources to assist staff and students. Collaboration: Work closely with educators to identify technology needs that enhance learning for neurodiverse students. Collaborate with external vendors for software and hardware procurement and support. Data Management: Assist in managing student data systems and ensure compliance with privacy regulations. Support the implementation of educational technologies that cater to diverse learning needs. Qualifications Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Experience: Previous experience in an IT support role, preferably in an educational setting. Familiarity with assistive technologies and tools used in special education is a plus. Skills: Strong problem-solving abilities and technical troubleshooting skills. Excellent communication skills to interact with staff, students, and parents. Patience and empathy when working with neurodiverse individuals. Personal Attributes Passion for supporting children with Autism and Learning Disabilities. Commitment to fostering an inclusive and supportive school environment. Ability to adapt to the unique needs of each student and staff member. Inclusivity Statement At Excel Prep, we celebrate diversity and are committed to creating an inclusive environment for all students and staff. We welcome applicants from all backgrounds and experiences, and we believe that a diverse team enriches our community and enhances the learning experience for our students. We are dedicated to providing equal employment opportunities regardless of race, gender, sexual orientation, disability, or any other characteristic. Together, we strive to empower every unique mind to learn, grow, and thrive. Benefits Competitive salary and benefits package. Opportunities for professional development in special education and technology. A supportive and collaborative work environment focused on student success. Application Process Interested candidates should submit their resume and a cover letter outlining their experience and passion for supporting neurodiverse children to **************************** . Join Us! Become a part of Excel Prep and help us empower every unique mind to learn, grow, and thrive together!

Title: TECHNICAL SUPPORT III Duration: 6 Months Job Description: · Reviews, analyzes, and evaluates information technology systems operations. · May require an associate's degree in a related area and 2-5 years of experience in the field or in a related area. · Familiar with standard concepts, practices, and procedures within a particular field. · Relies on limited experience and judgment to plan and accomplish goals. · Performs a variety of tasks. · Works under general supervision; typically reports to a project leader or manager. · A certain degree of creativity and latitude is required. Required: Deskside support role Windows 10 and Microsoft environment, imaging, PC refresh etc. Additional Information Thanks & Regards' ________________________________________________________________________ ___ Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W : ************ All your information will be kept confidential according to EEO guidelines.

Tech Support JobID: 2572 Part-Time Temporary Hourly Employees Date Available: ASAP Additional Information: Show/Hide Questions regarding this position can be emailed to Jason Radford, Systems Administrator or contacting ************ to speak with Jason directly. * The start date is ASAP and the end date is May 22, 2026. * This position is expected to work up to 20 hours per week. * The Technology department will review applications as positions are available and will contact applicants to schedule interviews. * The compensation for this position is $15/hour - benefits are not available for this position.

Job Details Job TitleInformation Technology Support Technician Job Title NoteWill County State's Attorney Office Job SummaryResponsible for assisting the IT Director in supporting the office computer network system by training personnel regardless of technical ability on the use of computer systems and applications, assisting personnel with computer problems, troubleshooting hardware and software problems, performing quality control checks and performing other duties relating to the maintenance of computers and technical procedures; other duties as assigned. ESSENTIAL FUNCTIONS: Creating, editing, capturing, redacting and duplicating video and audio. Assisting attorneys with presentations for courtroom proceedings. Assisting non-attorney professional staff with presentations for various other meetings and conferences. Providing support for mobile phones (Droids and smart phones), cameras, projectors, smart boards and video equipment. Maintaining, analyzing, documenting, troubleshooting and repairing computer systems, hardware and computer peripherals. Installing and configuring new and specialized personal computer systems. Reviewing, monitoring and upgrading existing personal computer systems on all State's Attorney's Office workstations throughout various locations. Identifying, resolving and documenting technical problems related to computer hardware and software. Maintaining confidentiality of sensitive information obtained through the execution of regular duties. Maintaining an accurate inventory of all computer hardware and software within the State's Attorney's Office. Performing other duties in support of the department as assigned. Minimum QualificationsTo perform the job successfully, an individual should demonstrate the following knowledge, skills and ability to perform the essential functions of this position: • Communication Skills: Must be able to write and communicate effectively with end-users, IT staff, and third-party vendors in resolving issues and enhancements to informational systems. Ability to follow directions • Interpersonal Communication Skills: Must be able to write and communicate effectively with end-users, IT staff, management staff, members of law enforcement and others as it relates to the work projects and tasks. • Problem Solving: Must have excellent problem-solving skills and be capable of breaking down complex situations to discover and resolve root causes as applied to software and process issues without the intervention of supervision. • Time Management: Must be able to plan and organize tasks, multi-task and meet deadlines with individual job assignments. • Quality Control: Must be able to prepare oral and written reports for internal office use and help assist in maintaining inventory tracking. • Adaptability Skills: Must have the ability to work flexible hours which could include after hours and weekends where necessary as we well as adapt to changes in the work environment when and where necessary during times of outages, upgrades and specific trial work projects as well as the ability to perform job functions during stressful and critical situations. • Database: Must have a working knowledge of the following databases as well as maintenance and troubleshooting skills as it relates to them: Access, JSON, SQL, Crystal Report Writer, VB and all Microsoft Office Suite products are required. • Hardware: Must understand PC hardware and the aptitude to perform repairs effectively. • Multimedia: Must have operational knowledge of a wide range of various types of multimedia (video/audio) creating and editing various media and other programs. • Travel: Must be able to physically visit additional SAO locations to provide technical support to Staff. • Background: Must be able to pass a background check. EDUCATION and EXPERIENCE: • Associate's degree in a computer related field or equivalent experience. • Must have working knowledge of Windows Operating Systems and Microsoft Office Suite application. Experience working with computer hardware and a general working knowledge of computer software. • Additional certifications are preferred. Salary Range$62,998 per year (Grade D, Step 7) to $74,885 per year (Grade E, Step 5) plus excellent pension and benefits package Benefits include Wellness Program, Medical, Dental, Vision, Life Insurance Plans, Vacation based on seniority and years of service, Paid Holidays, Paid Personal, Sick, Parental Leave Program, County Retirement Plan, Choice of Two Health Plans, Long term/short term Disability Insurance, ARDC Dues reimbursement, paid continuing legal education (CLE) requirement and Employee Assistance Program/EAP. Employee Paid Benefits include Deferred Compensation (IRS Section 457) - Employee Paid, Supplemental Life Insurance, Credit Union, Flexible Spending Account, Auto Home Life Insurance, Pre-paid Legal, Tickets of The Week, Purchasing Power, and Pet Insurance. ******************************************************************************************************** Apply ToState's Attorney Human Resources **************************** Fax: ************** Will County State's Attorney's Office 57 N. Ottawa Street Joliet, Illinois 60432 Apply by February 2, 2026 at 5:00 p.m. Apply for this job Disclaimer*Completed Will County Employment Application or Resume with cover letter may be submitted by mail, fax or hand delivered. Only interviewed applicants will be notified of the selection process. Equal Opportunity Employer

Alabama A&M University seeks a highly motivated, creative, dynamic, and collaborative individual to fill the position of Systems and Security Administrator reporting directly to the Chief Information Security Officer. This position is responsible for the installation, configuration, maintenance, and security of all IT systems and networks within an organization. This role involves monitoring and managing both hardware and software systems to ensure maximum uptime, optimal performance, and protection from internal and external security threats. The administrator also designs, implements, and enforces security protocols and policies to safeguard sensitive information and ensure compliance with industry regulations.Duties and Responsibilities: * Defines and updates security groups and security classes. * Creates user accounts and assign users to groups in Banner and associated systems. * Tests security group membership. * Analyzes and audits security policies and procedures. * Ensures delivery of high-quality service to end-users. Troubleshoots bugs to identify and fix root causes. * Performs a periodical review of the security log table for security breaches. * Configure and manage firewalls, intrusion detection/prevention systems (IDS/IPS), VPNs, and other security tools to safeguard the network. * Assist with endpoint device security (laptops, desktops, mobile devices) are protected with antivirus, endpoint detection and response (EDR) software, and encryption. * Regularly monitor network traffic, logs, and system activity for unusual behavior or signs of security breaches. * Manage access of sign-on (SSO), and other access control mechanisms to ensure only authorized users access sensitive data. * Perform routine vulnerability assessments and patch management to address security weaknesses across systems and applications. * Develop and implement incident response plans for managing security breaches or cyberattacks, including root cause analysis and remediation. * Ensure compliance with industry regulations (e.g., GDPR, HIPAA, PCI-DSS, CMMC) by maintaining secure configurations and performing regular audits. * Provide regular reports on system performance, security status, and incidents to management. * Assist with IT policy review and development. * Proficient in operating systems (Linux, Windows Server, mac OS, FreeBSD, Debian). * Strong knowledge of networking protocols (TCP/IP, DNS, HTTP/S, DHCP, etc.). * Familiarity with security tools such as firewalls, antivirus software, IDS/IPS, SIEM systems. * Scripting skills in PowerShell, Bash, or Python for automation * Typically, full-time, but may require weekends, after-hours work during emergencies, system upgrades, or maintenance windows. * Other duties assigned. Minimum Qualifications: * Bachelor's Degree in Computer Science, equivalent work experience or IT related field and or equivalent work experience or related certificates. * 3-5 years of experience in system administration and IT security. * Experience with both on-premises and cloud-based infrastructure (e.g., AWS, Azure). Preferred Certifications: * CompTIA Security+ (or similar security certification). * Certified Information Systems Security Professional (CISSP) or Certified Ethical Hacker (CEH) is a plus. * Microsoft Certified: Windows Server or similar systems certifications. * Cisco Certified Network Associate (CCNA) or other networking certifications are desirable. Knowledge, Skills, and Abilities: * Ability to work under pressure on multiple projects with minimal supervision and within multiple time constraints. * Strong interpersonal and communication skill, both oral and written; proven experience in conflict resolution and collaborative problem solving. * Ability to work in a fast-paced environment with multiple competing priorities. * Ability to establish and maintain collaborative and harmonious working relationships with a variety of students, faculty, staff, and stakeholders. * Commitment to a working environment that values a diverse academic experience, inclusive of students, faculty, and staff of various cultural, socioeconomic, and educational backgrounds. * Ability to work with, articulate the needs and possess strong interpersonal skills to build exceptional rapport with university stakeholders including unit staff, subject matter experts, technical staff, administrators, faculty and students.

IT Support Technician Reports To: Director of Technology Status: Non-Exempt Provides user support to Agency employees, maintains and troubleshoots PC's and related hardware, and performs pertinent updates to equipment. In this position, the IT Support Technician responds to inquiries and requests for assistance with the Agency's computer systems or PC's, installs PC's and peripherals, and installs Agency approved software. INFORMATION PRIVACY AND SECURITY LEVEL: In accord with federal and state legislative mandates, individuals employed in this position are trained to, and function within a Level I security clearance for confidentiality of client protected health information, and other privileged information. Appropriate sanctions will be applied against employees who fail to comply with the privacy policies and procedures of the Agency. QUALIFICATIONS: Hold a minimum of a High School Diploma, Associates Degree preferred, and two (2) years technical experience. Have the ability to troubleshoot, analyze, and resolve technical issues with PC's. Possess intermediate level of understanding of Windows network operating systems. Communicate effectively with all levels of Agency staff. Have knowledge of trauma informed care and ability and willingness to make trauma informed decisions with client and/or other staff when necessary. Take any on-going trainings when required. Possess working knowledge of Microsoft Windows and Office Applications. Familiar with Citrix, Security Camera Systems & Servers. Show promising professional competency supported by an excellent academic record, a stable work history, professional references, and high ratings on the job interview. Have the ability to respond with discretion and professionalism at all times when dealing with confidential or sensitive matters. Have excellent inter personal skills. Have the ability to organize and prioritize work and to meet deadlines. Treat all information concerning children, youth, and their families in any Agency program with absolute confidentiality. Have a current Illinois Driver's license and proof of state requirement for insurance. Ability to pass a background check. PHYSICAL CHARACTERISTICS REQURIED: Ability to engage in daily, full-time attendance, and occasionally, in duties re quiring longer than eight (8) consecutive hours as well as non-working hours on call duties. Possess the ability to perform sitting, standing, and stooping in daily full-time employment. Ability to work a flexible schedule. Ability to operate a motor vehicle during both day and night hours. Reasonable proficiency in handwriting and computer use, and in the use of clear verbal and written communication skills. Have natural or corrected reasonably good vision and hearing, and the ability to use the telephone. Possess the mental ability to analyze a problem or situation at hand and able to recommend remediation. Ability to occasionally lift items up to twenty-five (25) pounds in weight. The ability to move physically about the Agency's owned buildings and grounds, and to use stairways (especially in emergencies). Possess the ability to maintain calm efficiency and effectiveness in stressful and demanding situations. PRINCIPAL DUTIES AND RESPONSIBILITIES: User Support: Respond to requests for assistance from Agency employees; and Identify problems, troubleshoot, and provide advice or assistance to users. PC Support: Install PCs and related peripherals; Troubleshoot hardware problems and perform minor repairs; and Perform system updates. Software Support: Install Agency approved software; Perform software updates, both via PC and network applications; Troubleshoot and resolve software problems; and Other duties as assigned.