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Business Systems Support & Training Specialist
ANF Group, Inc. 3.7
Information technology specialist job in Davie, FL
ANF is seeking a Business Systems Support & Training Specialist. This role is responsible for supporting, troubleshooting, and maintaining business applications, with a strong focus on CMiC (ANF's ERP), ensuring seamless operation for both enterprise users and field teams. In addition to day-to-day support, this role plays a critical role in training, onboarding, and capability development across the organization.
Why Join Us?
We are a growing Company serving the South Florida Market for over 40 years. We are dynamic, innovative and focused on delivering our clients successful and on-time projects looking for dedicated individuals seeking opportunities to become a vital part of a team that truly values all construction project management has to offer. At ANF Group, we are committed to building exceptional projects and fostering a work environment where innovation, collaboration, and professionalism thrive.
Company Benefits:
Comprehensive health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Opportunities for professional development and growth
Responsibilities include:
Business Systems & CMiC Support
Provide hands-on support for CMiC users across enterprise and field teams.
Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance.
Manage user accounts, security settings, and system access for CMiC and other business systems.
Assist with CMiC configurations, module updates, and troubleshooting.
Ensure data integrity and accuracy within CMiC for reporting and operations.
Serve as the primary point of contact for CMiC-related issues and escalate when needed.
Help field teams troubleshoot CMiC mobile and on-site system access issues.
Support business units in leveraging CMiC for project tracking, cost management, and reporting.
Assist in testing, updating, and rolling out new CMiC features or system upgrades.
Work closely with IT, finance, and operations teams to support business system needs.
Coordinate with CMiC support and vendors to troubleshoot and resolve system issues.
Major incident management and companywide communication.
Training, Onboarding, and Learning Enablement
Own and support training and onboarding for both new and existing employees related to CMiC and other core business systems.
Design, build, and maintain a clear, structured training curriculum, including role-based learning paths.
Deliver live training sessions, workshops, and onboarding sessions for new hires and existing employees.
Partner with business leaders, IT, and Build U stakeholders to align training content with operational needs and organizational priorities.
Create and maintain user guides, training materials, knowledge bases, standard operating procedures, and troubleshooting FAQs to support self-service learning.
Identify skill gaps and recommend training improvements to continuously raise system proficiency and effectiveness.
Support change management efforts by preparing users for system updates, new functionality, and process improvements.
Measure training effectiveness and continuously refine content to improve outcomes and adoption.
Qualifications
Education:
Bachelor's degree in Information Systems, Business, or a related field.
Experience:
2-4 years of experience in business systems support, IT support, or technical training.
Demonstrated experience delivering end-user training, facilitating workshops, and supporting onboarding for new and existing employees.
Experience designing, developing, and maintaining structured training curricula, learning paths, and documented learning modules.
Experience creating and managing content within a Learning Management System (LMS) or similar training platforms (e.g., course creation, updates, tracking completion).
Ability to translate complex technical concepts into clear, user-friendly training materials for diverse audiences.
Experience developing user guides, job aids, knowledge bases, and self-service learning resources.
Hands-on experience with CMiC highly preferred.
Experience troubleshooting ERP systems, business applications, and integrations.
Strong problem-solving skills, attention to detail, and a continuous improvement mindset.
Excellent written and verbal communication skills, with confidence presenting and training cross-functional groups.
Proficiency in Microsoft applications (Excel, Word, Outlook; Power BI is a plus).
The Business Systems Support & Training Specialist plays a critical role in both system reliability and organizational capability building. This role goes beyond technical support by helping standardize training, elevate system usage, and reinforce ANF's commitment to continuous learning through the Build U initiative. The position provides an opportunity to develop deep expertise in CMiC system administration, training design, and business process improvement while directly impacting adoption, efficiency, and employee development across the organization.
Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status.
**Company conducts post-offer, pre-employment drug screening, background check, and Motor Vehicle Report.
$54k-86k yearly est. 3d ago
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Information Technology Professional (IT Support) (Hialeah)
Us Navy 4.0
Information technology specialist job in Hialeah, FL
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
Want to start your journey with the Navy?
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Enlisted None
What to Expect
Information Systems Technician
More Information
Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After A School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
Compare Navy Careers
See how a career as an Information Systems Technician compares to other Navy jobs.
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$45k-67k yearly est. 1d ago
ITS Maintenance Technician
GAI Consultants Inc. 4.6
Information technology specialist job in Fort Lauderdale, FL
Eland Engineering, a GAI Consultants company, is a Florida-based Engineering and Maintenance Services firm. We are looking for a full-time ITS Technicians to perform a variety of tasks in Fort Lauderdale Florida.
Essential Duties and Responsibilities include:
Familiar with ITS field devices such as DMS, CCTV, MVDS, fiber optic and power systems.
Install equipment including but not limited to cameras, detectors, controller cabinets.
Installs electrical conductor, data conductor, and fiber optic cable.
Installs pull boxes, conduit, poles and foundations.
Connects conductors to equipment to make equipment work correctly.
Connects electrical conductors to power services to energize equipment.
Tests devices to ensure they work correctly.
Prepares logs to keep track of field conditions and installation activities.
Experience required:
2-4 years of related experience
Required Skills:
Basic computer and networking skills
Desired Skills:
MOT Certification
Fiber Optic Fusion Splicing and troubleshooting
Education required:
High school diploma from an accredited high school. Technical coursework in related field is preferred.
Reports to:
ITS Maintenance Supervisor
Competencies include:
Oral and written communication skills
Ability to work as part of a team
Commitment to perform tasks in a safe manner
Maintain high quality standards
Why Eland:
At Eland, a GAI company, exceptional people have an exceptional place to work, grow, lead, and achieve. Explore an array of opportunities in locations across the U.S. and join accomplished colleagues in tackling challenging projects for a range of markets. Enjoy comprehensive benefits and feel good about being part of a collaborative team that's committed to supporting the communities we serve. Join Eland and distinguish yourself in a company poised for unlimited growth.
Eland is committed to diversity, equity, and inclusion by fostering a workforce that represents different communities, cultures, and viewpoints. We will continue to build mutual trust and respect where employees are empowered to share their diverse perspectives, experiences, and ideas.
We offer competitive salaries, excellent benefits, and a professional work environment.
Benefits of Working at Eland Include:
Health Insurance
Dental Insurance
Vision Insurance
Long-term Disability Insurance
401K Retirement Plan with company match
Life Insurance
Paid Holidays
PTO accrual
Applicable Continued Education Programs
Applicable Certifications and Professional License Fees
Applicable Technical Training and Certification Cost
Qualifications
EducationHigh School of Diploma (required)
Experience2 - 4 years: Related Experience (required)
Licenses & CertificationsMaintenance of Traffic (preferred)
Driver's License (required)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$43k-59k yearly est. 4d ago
Technical Support Specialist
Institute of Healthcare Professions, LLC 3.6
Information technology specialist job in Boynton Beach, FL
Description:
International College of Health Sciences (ICHS) is seeking a Technical Support Specialist to provide comprehensive technical and administrative support across multiple campus systems and platforms. This position is essential in ensuring smooth daily operations for students, faculty, and staff by managing user accounts, coordinating on-campus technology needs, and serving as a primary resource for troubleshooting and technical training. Located in the vibrant Boynton Beach area of Florida, ICHS is committed to fostering a secure, efficient, and technology-enabled learning environment.
Purpose
The Technical Support Specialist will serve as a key technical administrator and support lead, managing user access, training staff, coordinating on-campus technology logistics, and supporting the college's digital infrastructure. This role is critical to maintaining the integrity, security, and efficiency of campus systems and supporting the institution's mission of delivering high-quality healthcare education.
Responsibilities
System Administration and User Support
Serve as Zendesk Admin: add users, manage accounts, passwords, and macros, and train staff on platform features.
Act as Bookings Admin: create and manage shared booking links for college events, on-campus testing, virtual meetings, and new staff orientation; train new employees on personal bookings settings.
Manage Shiftboard platform: create and add bulk profile accounts for students and faculty, manage student thresholds, disable inactive profiles, add new clinical sites, and manage user access.
Create bulk templates for new users/students in Typhon.
Network and Security Administration
Limited Active Directory administration: access server via Remote Desktop, create and manage staff/faculty accounts for on-premises access, enable/disable users, and update user profiles.
Office 365 administration: update whitelist domains or users in Exchange, unlock restricted student emails in Defender.
Administer Avigilon Alta/Open Path: create, assign, and manage security access cards; schedule events for suite access; manage remote access credentials for emergencies.
On-Campus Technology Coordination
Local On-Campus Admin: bypass system admin requirements for time sync, external hard drive access, and application installation.
On-Campus Testing Coordinator: assign and organize suites for testing and presentations, consult with Deans for residency weeks, prepare laptops and devices, update security settings, set up and break down testing environments, and assist guest speakers.
Vendor and Event Support
Liaise with third-party vendors regarding equipment needs (access points, switches, server maintenance, new installations).
Organize and support campus events with technical setup and troubleshooting.
Team Leadership and Training
Train and coach support staff on systems and processes.
Review support tickets, student meetings, and projects for quality and efficiency.
Organize support staff scheduling for campus events and operational needs.
Requirements:
Qualifications
Education / Experience / Knowledge
Associate degree in InformationTechnology, Computer Science, or related field; or equivalent combination of education and experience.
2+ years of experience in technical support, IT administration, or help desk roles.
Must have experience working in an educational environment (school, college, or university)
Strong interpersonal skills and a customer-oriented mindset
Ability to work independently and as part of a team
Experience administering platforms such as Zendesk, Office 365, Active Directory, and similar systems.
Strong troubleshooting, organizational, and communication skills.
Proficiency in Microsoft Office Suite and remote desktop tools.
Ability to train and support users with varying technical backgrounds.
Desired
Bachelor's degree in related field.
Experience in higher education or healthcare environments.
Familiarity with Shiftboard, Typhon, Avigilon Alta/Open Path, and booking platforms.
Vendor management experience.
Additional Information
At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary.International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$39k-71k yearly est. 1d ago
Technical Support Specialist
Sidley Austin LLP 4.6
Information technology specialist job in Miami, FL
The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team.
Duties and Responsibilities
* Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
* Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
* Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
* Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
* Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
* Assist with projects such hardware or software upgrades, office moves and special events.
* Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
* Document and maintain user request and incident records in IT Service Management System.
* Perform other duties as required.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
Target Salary Range
$75,000 - $85,000 if reporting to a supervisor in New York
Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources).
Education and/or Experience:
Required:
* BA/BS degree or equivalent work experience
* A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
* Experience supporting Windows-based computers, including Microsoft Windows 10
* Experience supporting VoIP Telephony solutions
* Experience with enterprise imaging solutions for Windows-based computers
* Experience supporting Smartphones, e.g., iPhone, Android
* Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix
Preferred:
* Law Firm or Professional Services experience
* A+, ITIL and Microsoft Office Application certifications
* Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM
Other Skills and Abilities:
* The following will also be required of the successful candidate:
* Strong organizational skills
* Strong attention to detail
* Good judgment
* Strong interpersonal communication skills
* Strong analytical and problem-solving skills
* Able to work harmoniously and effectively with others
* Able to preserve confidentiality and exercise discretion
* Able to work under pressure
* Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
#LI-EC1
$75k-85k yearly Auto-Apply 12d ago
Information Technology Specialist (INFOSEC)
Department of The Air Force
Information technology specialist job in Homestead Base, FL
Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection.
Summary
Click on "Learn more about this agency" button below for IMPORTANT additional information.
Positions may be filled as permanent, temporary or term with a full-time work schedule.
This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection.
Overview
Help
Accepting applications
Open & closing dates
12/22/2025 to 12/21/2026
Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14
Locations
Few vacancies in the following locations:
Eielson AFB, AK
Elmendorf AFB, AK
Little Rock AFB, AR
Davis Monthan AFB, AZ
Show morefewer locations (65)
Luke AFB, AZ
Beale AFB, CA
Edwards AFB, CA
Los Angeles, CA
March AFB, CA
Travis AFB, CA
Vandenberg AFB, CA
Cheyenne Mountain AFB, CO
Colorado Springs, CO
Peterson AFB, CO
Dover AFB, DE
Cape Canaveral, FL
Cape Canaveral AFS, FL
Eglin AFB, FL
Homestead AFB, FL
Hurlburt Field, FL
Patrick AFB, FL
Tyndall AFB, FL
Dobbins AFB, GA
Moody AFB, GA
Robins AFB, GA
Camp H.M. Smith Marine Corp Base, HI
Hickam AFB, HI
Mountain Home AFB, ID
Scott AFB, IL
Barksdale AFB, LA
Hanscom AFB, MA
Andrews AFB, MD
Linthicum Heights, MD
Selfridge ANG Base, MI
Whiteman AFB, MO
Columbus AFB, MS
Minot AFB, ND
Offutt AFB, NE
New Boston, NH
McGuire AFB, NJ
Cannon AFB, NM
Kirtland AFB, NM
Nellis AFB, NV
Niagara Falls, NY
Wright-Patterson AFB, OH
Youngstown, OH
Youngstown, OH
Norman, OK
Tinker AFB, OK
Charleston, SC
Shaw AFB, SC
Arnold AFB, TN
Dyess AFB, TX
Fort Sam Houston, TX
Goodfellow AFB, TX
Kelly AFB, TX
Lackland AFB, TX
Laughlin AFB, TX
Randolph AFB, TX
Hill AFB, UT
Alexandria, VA
Arlington, VA
Dahlgren, VA
Fort Eustis, VA
Langley AFB, VA
Pentagon, Arlington, VA
Fairchild AFB, WA
McChord AFB, WA
Warren AFB, WY
Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive
Promotion potential
14
Job family (Series)
* 2210 InformationTechnology Management
Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No
Announcement number AFPCDHA-12857027-GS2210 Control number 852981200
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This public notice is to gather applications that may or may not result in a referral or selection.
Duties
Help
* Duties and responsibilities vary and may increase according to grade level
* Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program.
* Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes.
* Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP).
* Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings.
* Administer the COMPUSEC Program and protect InformationTechnology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data.
Requirements
Help
Conditions of employment
* Please read this Public Notice in its entirety prior to submitting your application for consideration.
* U.S. Citizenship is required
* Males must be registered for Selective Service, see ***********
* Total salary varies depending on location of position
* If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: *****************************************
* Recruitment incentives may be authorized
* Position may be subject to random drug testing
* Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays
* Shift work and emergency overtime may be required
* Employee must maintain current certifications
* A security clearance may be required
* Disclosure of Political Appointments
* Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount.
Qualifications
In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for InformationTechnology (IT) Management Series, 2210 (Alternative A).
BASIC REQUIREMENTS:
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree
GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree
OR
For grade levels 9 through 14, your resume must reflect informationtechnology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below.
For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project.
For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment.
For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used.
For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements.
For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance.
Click on the following link to view occupational requirements for this position:
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KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
1. Knowledge of InformationTechnology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities.
2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications.
3. Knowledge of system requirements and techniques for planning current and future system architecture requirements.
4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures.
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
For Direct Hire (DHA) Positions:
This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application.
Interagency Career Transition Assistance Program (ICTAP): For information on
$52.7k-139.7k yearly 27d ago
IT Specialist
Vets Hired
Information technology specialist job in Miami Beach, FL
The InformationTechnologySpecialist is responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at the property.
What you will do
Conduct Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
Ensure critical systems are available twenty-four (24) hours per day.
Establish and maintaining user procedures and hardware familiarization for all systems.
Oversee Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
Provide effective support for other systems, including back office, Sales and Catering and People & Culture (HR) applications and any other at the property.
What you bring
Computer system training
previous experience in luxury hotels
College Education or equivalent highly preferred
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at our Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking
Schedule & Hours:
Full Time
Candidates must have valid work authorization for the U.S. Employees outside of the US may qualify for an L1 Visa. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Working Place: Miami Beach, Florida, United States Company : Vets Hired
$54k-82k yearly est. 60d+ ago
IT Specialist - Esquire Law Services
Esquire Law
Information technology specialist job in Fort Lauderdale, FL
InformationTechnologySpecialist - Esquire Law Services MISSION STATEMENT: Esquire Law Services' Mission is to be the leader in management, technology development and implementation for law departments and law firms. The entire team of Esquire Law Services is dedicated to protecting our clients' rights
and to obtain financial justice from the parties responsible for their losses. We pride
ourselves on forging meaningful relationships with our clients, built upon trust, and
imparting our principal values into our individualized approach to each case. We are
privileged to serve our clients in our community. We maintain a commitment to
excellence and justice with an unrelenting devotion and dedication to our core
principles.
VISION: Using our law knowledge combined with data science, we strive to advance
the legal space with lawyer-led and tech-driven approaches to modernize and improve
how we manage cases. We strive to handle each matter with accountability and
responsiveness, as if we were representing ourselves.
We are seeking a motivated and organized IT Specialist to join our dynamic IT Team.
As a key member of our team, you will be responsible for providing comprehensive
technological support to our attorneys, legal assistants, and paralegals as they handle a
wide variety of personal injury cases.
The job consists of assisting with both the following tasks and any other IT
issues that arise:
Must be willing to travel.
Responsible to follow the principle of GMP to the best of their ability at all times.
Responsible for support and execution of installation, configuration,
maintenance, and support of local users computer, printer and software
Monitors network and server performance.
Identifies, troubleshoots, and resolves technical problems in order to maintain
reliable user interface.
Where necessary, refers problems to vendor and supplier support services.
User support and issue management by phone, email, and Service Desk ticket
system.
Collaboration with senior technical staff and customers to perform PC, laptop,
server and other assessment services.
Perform physical labor on an as-needed basis to move and install PC's, printers,
servers, and other technology and facility assets.
Planning and execution of Windows OS and desktop application user training.
$55k-83k yearly est. 8d ago
IT Database Specialist
Weshwam Executive Search
Information technology specialist job in Miami, FL
GREAT company looking for a Full-time Database Specialist. Only Candidates with these specific qualifications need apply. This specific Database Specialist will build various types of litigation databases using ACCESS and SQL as well as industry-specific software. This specific Database Specialist will analyze databases and data from a quality control and accuracy standpoint and will work in-depth with a variety of technologies, including Summation, Concordance, Introspective, iConnect, Access and SQL... and internally developed custom applications.
Although, an ideal Candidate would have experience in all of these areas and programs... we realize that very few do. So a willingness to learn is essential.
A 4 year Degree is required and 3 years of professional experience is preferred, with litigation support experience a plus... and solid technical ability. & Must be willing to work extended hours as needed to complete priority projects.
Competitive salaries, full health, dental and vision benefits, flexible spending accounts, a pre-tax transportation reimbursement program and 401(k) plan with immediate eligibility.
Please respond back to "Chris" with a Word.doc copy of your resume and any additional information that directly relates to our consideration if you are interested in applying.
NO RELOCATION and NO SPONSORSHIP provided. LOCAL Candidates only, please.
$54k-82k yearly est. 60d+ ago
I.T Specialist
Crew Life at Sea
Information technology specialist job in Miami, FL
As the IT Specialist, you will be responsible for managing and maintaining all aspects of our company's informationtechnology systems. You will work closely with our team to ensure that our systems are running smoothly and efficiently, and that our crew members onboard the cruise ship have the necessary tools and resources to perform their jobs effectively.
Key Responsibilities:
- Oversee the day-to-day operations of the informationtechnology systems onboard the cruise ship
- Troubleshoot and resolve any technical issues that arise
- Install, configure, and maintain hardware and software systems
- Monitor system performance and make recommendations for improvements
- Ensure data security and backup procedures are in place and functioning properly
- Train and support employees on the use of technology systems
- Stay up-to-date with emerging technologies and make recommendations for their implementation
- Manage relationships with external IT vendors and service providers
- Develop and maintain IT policies and procedures
- Assist with the development and implementation of new technology projects
Requirements:
- Bachelor's degree in Computer Science, InformationTechnology, or a related field
- 3+ years of experience in a similar IT role
- Strong knowledge of computer hardware, software, and networking systems
- Experience with Windows and Mac operating systems
- Familiarity with cloud-based systems and virtualization
- Excellent problem-solving and troubleshooting skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proven ability to manage multiple projects and meet deadlines
- Experience in the maritime industry is a plus
Working Place: Miami, FL, United States
$54k-82k yearly est. 60d+ ago
IT Specialist
Inbloom Autism Services 4.0
Information technology specialist job in Fort Lauderdale, FL
The IT Specialist is responsible for monitoring and maintaining computer systems, identifying and resolving performance issues, and implementing system upgrades and improvements. This role provides technical support for desktops, laptops, smartphones, tablets, and key business applications such as Google Workspace, Microsoft 365 (Office 365), 8x8, and cloud-based file storage platforms. Additionally, the IT Specialist ensures employees have the tools and technology needed to work efficiently while protecting the organization's systems, data, and digital assets through best-practice security and support standards.
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Review diagnostics and assess the functionality and efficiency of systems.
Implement security measures in line with HIPAA
Monitor security certificates and company compliance requirements.
Offer technical support to company staff and troubleshoot computer problems.
Install and update company software and hardware as needed.
Anticipate and report the cost of replacing or updating computer items
Other duties as assigned.
Supervisory responsibilities
None.
Qualifications
High School Diploma or equivalent
Working knowledge of relevant operating systems, PC and MAC
Excellent problem-solving and critical thinking skills
Keen attention to detail
Good organization, time management and prioritization
Efficient troubleshooting abilities
Effective communication skills including speaking, writing and active listening
Great customer service and interpersonal skills.
Ability to multitask and prioritize daily workloads
Up to date with advancements in security (Hitrust/SOC2)
Brings a friendly, approachable attitude to the office
A genuine passion for helping the Autism community.
Work environment
Noise Level is moderate to loud
Physical demands
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 35 pounds at times.
Travel required
Minimal travel required
Affirmative Action/EEO statement
InBloom Autism Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$61k-96k yearly est. Auto-Apply 14d ago
IT Change, Problem & CMDB Specialist
BHG Financial
Information technology specialist job in Davie, FL
Job DescriptionAre you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.
In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.
From business to personal loans to relationships with community banks, the country's top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.
Who You AreThe IT Change, Problem & CMDB Specialist will be responsible for managing and maintaining the Configuration Management Database (CMDB), overseeing change management processes, and ensuring the efficient handling of incidents and problems across the IT environment. This role focuses on ensuring data integrity within the CMDB, effectively managing changes, and collaborating with incident and problem management teams to ensure all IT assets and configurations are accurately tracked and updated. The Specialist will play a key role in facilitating communication and follow-up during Root Cause Analysis (RCA) and CAB meetings to ensure alignment and continuous improvement.What You'll Need
Ensure the CMDB is kept up-to-date with accurate records of all IT assets, configurations, and dependencies.
Regularly audit CMDB data for accuracy, completeness, and compliance with internal standards.
Track and maintain configuration items (CIs) and their relationships to ensure that all relevant data is accurately recorded.
Support the Change Management process, ensuring all changes to IT services and assets are accurately reflected in the CMDB.
Participate in Change Advisory Board (CAB) meetings, reviewing, approving, and ensuring that changes are appropriately tracked and documented.
Collaborate with IT teams to ensure all changes are correctly communicated, implemented, and updated in the CMDB.
Act as the liaison for incident and problem management teams, ensuring proper communication and documentation of issues related to configuration items and assets.
Track and update CMDB entries as incidents and problems are resolved, ensuring that impacted configurations are appropriately updated.
Ensure the Root Cause Analysis (RCA) of problems is captured and associated with relevant configuration items in the CMDB for future reference.
Establish and maintain high standards for data quality and ensure that CMDB records are complete, accurate, and regularly updated.
Generate regular reports on CMDB data quality, discrepancies, and updates, and present findings to senior leadership.
Ensure the integration of change, problem, and asset data within the CMDB to improve visibility across IT teams.
Collaborate with IT teams (Infrastructure, Operations, Security, etc.) to ensure seamless integration of changes, incidents, and problems into the CMDB.
Provide ongoing support and training for staff in using the CMDB and following incident/problem management procedures.
Ensure proper communication channels are maintained for incident and problem updates, RCA findings, and change requests.
Follow up on the resolution of incidents and problems, ensuring that necessary updates are made in the CMDB and related systems.
Ensure that RCA findings are captured and documented, and that they lead to preventive actions for recurring issues.
Work with teams to implement corrective actions based on RCA results, tracking and updating the CMDB accordingly.
Ensure that changes, incidents, problems, and CMDB updates comply with internal IT policies, standards, and industry regulations.
Identify risks related to inaccurate or incomplete CMDB data and take corrective actions as needed.
What You'll Need
Bachelor's degree in InformationTechnology, Business Administration, or a related field (or equivalent experience).
3+ years in change management, incident/problem management, or CMDB management.
Experience with Jira Service Management and Jira Assets for managing incidents, changes, and asset tracking.
Familiarity with ITIL processes, particularly in Configuration Management, Incident Management, Problem Management, and Change Management.
Experience attending CAB meetings and managing change approvals.
Proven experience with Root Cause Analysis (RCA) and the follow-up of incident/problem resolutions.
Strong understanding of CMDB structure, configuration item (CI) relationships, and asset lifecycle.
Excellent data management, communication, and problem-solving skills.
Ability to collaborate with cross-functional teams to ensure change, problem, and CMDB integration.
Attention to detail with a focus on ensuring data integrity across the IT environment.
ITIL Foundation or higher-level ITIL certifications, preferred.
Jira Service Management certifications (Admin or Specialist level), preferred.
Certified Problem Manager (CPM) or Certified Asset Management Professional (CAMP), preferred.
Hybrid Flexibility with Core Office Presence: Expected to be in the office 5 days/week with potential for occasional remote work based on project needs.
Life at BHG FinancialAt BHG Financial, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG FinancialWe strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work certified. Some of the benefits you can expect when you join BHG Financial include:
•Medical/Rx/Dental/Vision coverage for employees and their eligible family members•Competitive PTO and vacation policies•1 Friday off each month for Wellness Weekends•Company 401(k) plan with employer contributions after one year•Company-sponsored training and certification opportunities•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses•Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you're ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$55k-83k yearly est. 8d ago
IT Change, Problem & CMDB Specialist
Bhg Financial
Information technology specialist job in Davie, FL
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.
From business to personal loans to relationships with community banks, the country's top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.
Who You AreThe IT Change, Problem & CMDB Specialist will be responsible for managing and maintaining the Configuration Management Database (CMDB), overseeing change management processes, and ensuring the efficient handling of incidents and problems across the IT environment. This role focuses on ensuring data integrity within the CMDB, effectively managing changes, and collaborating with incident and problem management teams to ensure all IT assets and configurations are accurately tracked and updated. The Specialist will play a key role in facilitating communication and follow-up during Root Cause Analysis (RCA) and CAB meetings to ensure alignment and continuous improvement.What You'll Need
Ensure the CMDB is kept up-to-date with accurate records of all IT assets, configurations, and dependencies.
Regularly audit CMDB data for accuracy, completeness, and compliance with internal standards.
Track and maintain configuration items (CIs) and their relationships to ensure that all relevant data is accurately recorded.
Support the Change Management process, ensuring all changes to IT services and assets are accurately reflected in the CMDB.
Participate in Change Advisory Board (CAB) meetings, reviewing, approving, and ensuring that changes are appropriately tracked and documented.
Collaborate with IT teams to ensure all changes are correctly communicated, implemented, and updated in the CMDB.
Act as the liaison for incident and problem management teams, ensuring proper communication and documentation of issues related to configuration items and assets.
Track and update CMDB entries as incidents and problems are resolved, ensuring that impacted configurations are appropriately updated.
Ensure the Root Cause Analysis (RCA) of problems is captured and associated with relevant configuration items in the CMDB for future reference.
Establish and maintain high standards for data quality and ensure that CMDB records are complete, accurate, and regularly updated.
Generate regular reports on CMDB data quality, discrepancies, and updates, and present findings to senior leadership.
Ensure the integration of change, problem, and asset data within the CMDB to improve visibility across IT teams.
Collaborate with IT teams (Infrastructure, Operations, Security, etc.) to ensure seamless integration of changes, incidents, and problems into the CMDB.
Provide ongoing support and training for staff in using the CMDB and following incident/problem management procedures.
Ensure proper communication channels are maintained for incident and problem updates, RCA findings, and change requests.
Follow up on the resolution of incidents and problems, ensuring that necessary updates are made in the CMDB and related systems.
Ensure that RCA findings are captured and documented, and that they lead to preventive actions for recurring issues.
Work with teams to implement corrective actions based on RCA results, tracking and updating the CMDB accordingly.
Ensure that changes, incidents, problems, and CMDB updates comply with internal IT policies, standards, and industry regulations.
Identify risks related to inaccurate or incomplete CMDB data and take corrective actions as needed.
What You'll Need
Bachelor's degree in InformationTechnology, Business Administration, or a related field (or equivalent experience).
3+ years in change management, incident/problem management, or CMDB management.
Experience with Jira Service Management and Jira Assets for managing incidents, changes, and asset tracking.
Familiarity with ITIL processes, particularly in Configuration Management, Incident Management, Problem Management, and Change Management.
Experience attending CAB meetings and managing change approvals.
Proven experience with Root Cause Analysis (RCA) and the follow-up of incident/problem resolutions.
Strong understanding of CMDB structure, configuration item (CI) relationships, and asset lifecycle.
Excellent data management, communication, and problem-solving skills.
Ability to collaborate with cross-functional teams to ensure change, problem, and CMDB integration.
Attention to detail with a focus on ensuring data integrity across the IT environment.
ITIL Foundation or higher-level ITIL certifications, preferred.
Jira Service Management certifications (Admin or Specialist level), preferred.
Certified Problem Manager (CPM) or Certified Asset Management Professional (CAMP), preferred.
Hybrid Flexibility with Core Office Presence: Expected to be in the office 5 days/week with potential for occasional remote work based on project needs.
Life at BHG FinancialAt BHG Financial, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG FinancialWe strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work certified. Some of the benefits you can expect when you join BHG Financial include:
•Medical/Rx/Dental/Vision coverage for employees and their eligible family members•Competitive PTO and vacation policies•1 Friday off each month for Wellness Weekends•Company 401(k) plan with employer contributions after one year•Company-sponsored training and certification opportunities•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses•Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you're ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
$55k-83k yearly est. Auto-Apply 60d+ ago
STATE ATTORNEY'S OFFICE, 11TH CIRCUIT- IT SPECIALIST III - 21004563
State of Florida 4.3
Information technology specialist job in Miami, FL
OFFICE OF THE STATE ATTORNEY KATHERINE FERNANDEZ RUNDLE ELEVENTH JUDICIAL CIRCUIT STATE ATTORNEY INTEROFFICE MEMORANDUM TO: EXTERNAL CANDIDATES FROM: SIMONE C. SCOTT Human Resource Administrator AVAILABLE Criminal Justice Data Analyst
Location: 1350 Northwest 12 Avenue
Miami, Florida 33136
Position Overview
The Miami-Dade County State Attorney's Office (SAO) is filling a full-time Criminal Justice Data Analyst position in the Smart Justice Strategies Unit (SJSU). The SJSU structures and analyzes data for the purposes of improving transparency, identifying areas of critical need, and further developing SAO's data-driven and evidence-based practices.
The SJSU will help us evaluate all aspects of the MDC criminal justice system, including: current laws and processes, investigations, civil citations, arrests, intake, our use of risk assessments, release decisions (i.e., bail/bond, pre-trial services, etc.), diversionary programs (including treatment courts), sentencing practices, and potential disparities. We will use this information to create a more efficient, effective, strategic, and fair system. The SJSU will develop our Smart Justice portal to transparently communicate the data, findings, and insights to the public. The public data portal will be free to use and provide a direct service to a population of more than 2.7 million. We will document the SJSU's work (including all scripting) so it may be used as a model and easily replicated in other jurisdictions.
Employees will be required to work eight (8) hours daily during between 7:00 am and 7:00 p.m. Monday through Friday.
The Job Responsibilities are:
* Querying, manipulating, and analyzing data from large databases using modern data science tools
* Producing recurring statistical reports (e.g., regarding program volume, service linkages, compliance rates, case outcomes, etc.) to inform operations and meet contractual reporting deliverables
* Responding to time-sensitive ad-hoc data requests from internal and external stakeholders
* Communicating analytic and research findings, including drafting reports, factsheets, policy memos, presentations, infographics, and data dashboards for a range of audiences
* Providing support to special research projects involving both qualitative and quantitative methodologies
* Performing other related duties as assigned
The Minimum Requirements are:
* Bachelor's Degree and two (2) years of relevant research/data experience, preferably as a criminal justice researcher or data analyst
* Knowledge of basic quantitative and qualitative methods and demonstrated proficiency with statistical software and data visualization packages (Python, R, SPSS, PowerBI, Tableau, etc/Python skills preferred)
The Preferred Qualifications and Skills are:
* Proficiency with statistical software and data visualization with Python
* Database management experience and familiarity with relational databases and SQL (or other programming languages used to extract and manipulate data)
Specific Skills and Characteristics
The Successful Candidate must be able to:
* Be a skilled communicator (written and oral) who can collaborate with and effectively convey data findings to a variety of internal and external stakeholders, including program staff, community-based partners, criminal justice personnel, government funders, and CCI colleagues across the research, technology, and operations departments
* Possess and demonstrate a strong working knowledge of gathering data, verifying, and analyzing
* Possess and demonstrate the ability to work well and communicate effectively with law enforcement, the general public and all levels of staff
* Possess and demonstrate excellent organizational and interpersonal skills
* Maintain confidentiality of sensitive information and data
* Work effectively under pressure and with time constraints
* Be detailed oriented
* Be adaptable to change
* Be personable and positive, demonstrating compassion and providing excellent customer service to all levels of staff and the public
Annual Salary: $50,000 - $75,000 (commensurate with qualifications and experience)
To apply for this position, please complete and submit an application, and updated resume to: ********************., with the Subject: Criminal Justice Analyst. Applications can be downloaded from our website at: *****************
The State Attorney's Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice. All information provided by applicants is subject to verification and background investigation. False statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
Insurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position
Internal and External Candidates will be considered
Equal Employment Opportunity/Affirmative Action Employer
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at ************** on how your current benefits may be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
Location:
$50k-75k yearly Easy Apply 58d ago
IT Specialist
The Xtreme Group
Information technology specialist job in Opa-locka, FL
💻 IT Specialist (Full-Time)
👤 Reports To: IT Director 🕒 Employment Type: Full-Time
🌟 About the Role
We are seeking a hands-on, detail-oriented IT Specialist to join our team at Xtreme Aviation, LLC. In this role, you will provide timely and accurate technical support to staff both remotely and on-site. You will be responsible for maintaining, troubleshooting, and improving our IT infrastructure while delivering excellent customer service.
This position is ideal for someone who enjoys problem-solving, multitasking, and working with a wide range of technologies in a fast-paced environment.
🔧 Key Responsibilities
Install, configure, and maintain software systems to ensure optimal performance of all technology resources
Troubleshoot and repair computer equipment on-site in a timely and efficient manner
Provide first-line technical support for hardware and software, including:
Desktops, laptops, and mobile devices
Windows-based servers
Peripherals and videoconferencing systems
Network infrastructure (LAN, WAN, and wireless)
Deliver technical support via phone, email, chat, remote access, and desk-side assistance
Move, organize, and set up PCs and other IT equipment across facilities and remote locations
Install and securely mount IT infrastructure such as network racks and servers
Route, terminate, and maintain Ethernet and other low-voltage cabling
Install, configure, and maintain CCTV systems and electronic door lock systems
Mount and program televisions and digital displays, ensuring proper calibration and connectivity
Perform routine inspections and preventive maintenance on all installed hardware
Complete additional duties as assigned
Qualifications
✅ Qualifications
Ability to lift up to 100 pounds and climb ladders as required
Capability to push or pull carts and equipment
Strong oral and written communication skills
Solid technical experience with IT support, installation, configuration, and maintenance
Proficiency in information gathering, monitoring, documentation, and reporting
Commitment to confidentiality and data security
Ability to take initiative, adapt to change, and maintain attention to detail
Advanced computer skills with the ability to train others
Low-voltage cabling experience is a plus
🌱 Desired Skills & Attributes
Team-oriented mindset
Strong problem-solving abilities
Clear and professional communication
Excellent organizational skills
Perseverance, motivation, and a proactive attitude
🚀 Why Join Us?
At Xtreme Aviation, LLC, you'll be part of a collaborative team that values technical expertise, reliability, and continuous improvement. We offer a dynamic work environment where your skills make a direct impact every day.
Send your resume and cover letter to ***********************
or apply directly through our Careers Page at ***************
Xtreme Aviation is an Equal Opportunity Employer and proudly fosters an inclusive, diverse, and dynamic workplace.
$54k-82k yearly est. 6d ago
IT Support Specialist
Advenir Azora Living LLC
Information technology specialist job in North Miami Beach, FL
Job Description
Are you the person everyone calls when systems break, software gets confusing, or training needs to
actually make sense
? Do you enjoy helping people, solving problems, and keeping technology running smoothly across multiple teams? If so, Advenir Azora Living wants you on our IT team!
This role supports our entire portfolio by blending technical support, software expertise, training, and onsite collaboration.
What You'll Do
As an IT Support Specialist, you'll provide Level 2 technical support and functional software training across the Advenir Azora portfolio. You'll work closely with site teams, accounting, home office, and leadership to ensure systems are reliable, efficient, and user-friendly.
IT Support & Systems
Keep all services and features in Entrata running smoothly.
Prioritize and resolve support cases while meeting SLAs (90%+ monthly).
Maintain property functionality settings, forms, and global system changes.
Document and follow up on all cases with accuracy and consistency.
Set up equipment, operating systems, and software for property use.
Troubleshoot VOIP phone systems, printers, networks, routers, Wi-Fi, and IP addresses.
Accounting, Data & Migrations
Support AR (AME), AP, and pre-close processes.
Assist accounting and property teams with resolving FMO errors.
Manage data migrations and post-migration tasks for new acquisitions.
Perform file audits as requested.
Training & User Enablement
Create user IDs and training cases for new hires.
Deliver 1-on-1 training (virtual or on-site).
Conduct role-specific on-site training and site visits.
Serve as a Subject Matter Expert (SME) for new policies and procedures.
Understand and support Leasing Professionals and Community Managers in their daily workflows.
Projects & Collaboration
Own and complete assigned action items on the IT Project Plan.
Provide weekly project updates to the CTO and stakeholders.
Communicate changes clearly before implementation.
Share ideas, improve processes, and contribute as a strong team player.
What Makes You Successful Here
Organized, responsive, and great at prioritizing
Comfortable making critical decisions related to leasing systems and renewals
Confident communicator who enjoys helping others learn
Detail-oriented, dependable, and solution-focused
Passionate about delivering excellent customer service
Advenir Azora Living is an equal opportunity employer and a drug-free workplace, committed to diversity and inclusion.
$34k-57k yearly est. 2d ago
IT Support Specialist
Helm Bank 3.9
Information technology specialist job in Miami, FL
Job Title: IT Support Specialist
Summary
The IT Support Specialist is responsible for maintaining and monitoring the Bank computer systems, installing and configuring hardware and software, and solving technical issues as they arise. Responding in a timely manner to service issues and requests. The IT Support Specialist is responsible for providing technical support across the Bank, this may be in person or over the phone.
Essential Duties & Responsibilities
Responsibilities include the following: other duties may be assigned:
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the Bank (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings and permissions to fix computer issues
Logging all service requests and updating tickets as needed
Requirements and Qualifications
Certificate or associate's degree in computer science or bachelor's degree program with a computer-related major.
Current relevant industry certifications
Minimum two years of relevant experience in a help desk/IT support role.
High-level knowledge of commonly used software, hardware and applications
Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages
Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages
Customer/Client Focus.
Credibility.
Problem Solving/Analysis
Teamwork Orientation.
Initiative.
Stress Management
Organizational Skills
Time Management Skills
Multitasking Skills
Technical Capacity
Effective communicator
Adaptability
$43k-72k yearly est. Auto-Apply 60d+ ago
Help Desk Technician II
Grant Cardone
Information technology specialist job in Aventura, FL
W e are seeking a Hands-On Helpdesk Technician II who thrives in fast-paced environments and has a passion for solving technical challenges at the desktop and hardware level. This role is ideal for a technician ready to advance their experience in desktop support, hardware troubleshooting, peripheral device maintenance, and user account management across platforms like Google Workspace, Microsoft 365, and Apple Business Manager (JAMF, MDM).
You'll support our high-growth teams by ensuring every workstation, printer, and user account runs efficiently contributing directly to the productivity and uptime of a national team across sales, events, marketing, and executive leadership.
Key Responsibilities
Provide Tier II desktop support for Windows and MacOS workstations.
Troubleshoot and repair hardware issues on desktops, laptops, monitors, keyboards, and other endpoint devices.
Set up and configure printers (HP, Canon, Zebra) including network printing, drivers, and toner maintenance.
Perform onboarding/offboarding tasks including provisioning/deprovisioning user accounts in Google Workspace, Microsoft 365, Zoom, Aloware, and related SaaS platforms.
Document support actions and resolutions in a structured ticketing system (e.g., Zendesk).
Maintain and update hardware asset inventories and participate in IT refresh rollouts.
Coordinate with Helpdesk III and System Admins for escalations related to application-specific or server-side issues.
Assist in the preparation of workstations, desk setups, and office tech for new hires and department moves.
Support local conference room AV setups and basic event tech preparation (Zoom Room devices, webcams, etc.).
Provide technical support during scheduled after-hours events as needed.
Create basic end-user SOPs and walkthroughs for common technical issues (e.g., printer reconnect, email setup, Zoom basics).
Preferred Qualifications
3+ years of technical support experience in a Helpdesk or Desktop Support role.
Solid working knowledge of Windows 10/11, mac OS, and ChromeOS environments.
Experience with printers, MFDs, and network printing troubleshooting (both USB and IP-based).
Familiarity with Google Workspace Admin Console (user creation, groups, drive permissions).
Basic experience with Microsoft 365 (Outlook, OneDrive, Teams), Zoom, and web-based collaboration tools.
Hands-on experience with hardware repair (RAM upgrades, SSD swaps, peripheral testing).
Exposure to mobile device support, especially iPhones and iPads using an MDM like JAMF is a plus.
Clear communicator with ability to explain technical details to non-technical users.
Capable of lifting to 30 lbs., running cables, and setting up basic tech hardware.
What We Offer
Onsite, energetic team environment that values speed, accuracy, and accountability.
Opportunity to work alongside top-performing sales professionals, tech innovators, and business leaders.
Advancement opportunities into Tier III, Systems Admin, or Application Support roles for top performers.
Location Requirement
This is an onsite role based in Aventura, FL. Only candidates residing within reasonable commuting distance will be considered.
Equal Opportunity Statement
Cardone Enterprises is an equal opportunity employer. All employment decisions are based on business needs, performance, and merit. We are committed to building an inclusive team where everyone has a voice and a purpose.
$34k-57k yearly est. Auto-Apply 43d ago
Information Technology Support Specialist
General MRO Aerospace 3.9
Information technology specialist job in Medley, FL
Full-time Description
The IT Support Specialist will provide technical support for users by assessing and troubleshooting computer user support problems such as password resets, desktop issues and specialized applications problems. This position works within a team and serves as an initial point of contact for troubleshooting personal computer (PC) hardware, software and printer problems. In addition to providing both phone and in-person support, the IT Support Specialist remotely works on computer equipment using authorized remote-control tools and software while closely following national and local policies and procedures.
Requirements
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Skilled proficiency utilizing and troubleshooting Windows Operating System and Microsoft Office
Working knowledge and proficient understanding in the use of Active Directory
Knowledge of IT terminology and best practices
Ability to troubleshoot and resolve computer hardware, software, desktop server and network issues
Ability to reset local / network passwords and to add / remove users
Excellent problem resolution skills with ability to properly and successfully address customer needs / requests
Exceptional customer service skills with ability to use tact in handling difficult individuals and/or situations
Excellent verbal and written communications skills with ability to write routine reports and correspondence
Excellent analytical skills with ability to troubleshoot computer / network related issues.
Ability to learn and apply new knowledge in a fast-paced environment
Detail-oriented with ability to manage multiple projects and priorities
Ability to effectively work both independently and in a team environment
Confidentiality: has access to sensitive and confidential data
· Technical: incident management systems and service reporting metrics, hosted and SaaS based solutions, all current Compute/Mobile operating systems and management platforms, networking technologies, including Cellular, WLAN, Ethernet and Broadband, Scripting tools/languages for administration and audit, current client based Unified Threat management systems and security suites.
· Personal Attributes/Skills: Adaptable, analytical, ethics/integrity, conflict resolution, detail oriented, influence/persuasion, interpersonal skills, listening skills, negotiations, problem solving, and time management. Keen sense of accuracy, urgency and attention to detail, as well as ability to follow directions/procedures, and work in a fast-paced, time sensitive environment with frequent interruptions and distractions.
· Physical Demands/Work Environment: Typically, work is performed in an office environment with frequent sitting, walking, standing, and occasionally reaching, lifting, climbing, stooping, kneeling, crouching, and balancing. Occasional visits to site locations may expose this position to outside weather conditions, construction equipment, loud noise and vibration, traffic, and the need to traverse un-cleared, uneven and rough land. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as a telephone and email.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in the English language (Bilingual in Spanish preferred but not necessary). Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, customers, and the general public.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Windows: 1 year (Preferred)
IT Support Service: 1 year (Preferred)
Microsoft Office Operation Systems: 1 year (Preferred)
Linux: 1 year (Preferred)
Work Location: In person
$44k-77k yearly est. 60d+ ago
Help Desk Support Engineer
Venatore LLC
Information technology specialist job in Doral, FL
About Us
Venatore is a woman-owned small business headquartered in Tampa, Florida, providing mission-driven technology and professional services to federal defense and civilian agencies. We deliver expertise in informationtechnology, engineering, logistics, and program support to help our clients achieve operational excellence and mission success.
$34k-57k yearly est. Auto-Apply 7d ago
Learn more about information technology specialist jobs
How much does an information technology specialist earn in North Miami Beach, FL?
The average information technology specialist in North Miami Beach, FL earns between $45,000 and $99,000 annually. This compares to the national average information technology specialist range of $58,000 to $113,000.
Average information technology specialist salary in North Miami Beach, FL
$67,000
What are the biggest employers of Information Technology Specialists in North Miami Beach, FL?
The biggest employers of Information Technology Specialists in North Miami Beach, FL are:
BHG Financial
Bhg Financial
The Xtreme Group
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