Information technology specialist jobs in Orlando, FL - 561 jobs

Product Support Technician Success Profile *This role will be advertised as Technical support specialist but internally will be called Product support specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products. Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET. A successful Support Technician Success will: Provide world-class support for Wavetronix products on the phone, via email, and in person. Document and track all customer interactions in CRM, including cases, activities, and communication. Track and update RMAs providing reports/updates to customers and internal teams. Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses. Master installation, configuration, and troubleshooting of Wavetronix products. Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person. Document processes, produce detailed trip reports, and maintain CRM knowledge base. Collaborate with the team, share information across the organization, and ensure final resolutions for support issues. Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary. Provide technical training on products to customers, both in the field and in-office. Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations. Build positive relationships with customers and provide excellent customer support. Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM. Maintain an expert-level understanding of Dynamics 365 Customer Service. Possess strong written and verbal communication skills. Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives. Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues. Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success. Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities. Requirements: Previous experience in a similar technical support role. Strong technical background with a technical degree or certifications IMSA Signal Technician Level I or Level II (Field) a plus but not required. Excellent problem-solving and troubleshooting skills. Proficiency in using CRM systems, preferably Dynamics 365 Customer Service. Knowledge of networking concepts. Exceptional written and verbal communication skills. Ability to work independently and within a team. Willingness to travel to multiple locations as required. Self-motivated and driven to achieve customer satisfaction. Strong organizational and time management skills. Compensation: 19-28/hr More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones Understand company core values, strategies, and initiatives. Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment. Able to effectively use mobile and desktop tools and applications. Have a positive relationship with Wavetronix customers. Able to understand and effectively communicate technical procedures and processes to customers. Comprehend customer requirements and make appropriate recommendations to the client. Effectively communicate and cooperate with Technical Services and share information across the organization. Demonstrate a functional knowledge of the RMA process. Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems. 6 Month Milestones Master installation and configuration of Wavetronix products. Demonstrate the ability to troubleshoot, test, repair, and service technical equipment. Demonstrate functional knowledge of Wavetronix non-core product line. 12 Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products. Learn intersection and controller cabinet basic operation. Perform at least 5 solo technical customer visits. Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers. About Wavetronix Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. Wavetronix is an affirmative action equal opportunity employer.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description We're looking for a true Tier II Help Desk Technician to own complex support issues in a busy, multi-tenant MSP environment. In this role, you'll handle escalations that Tier I can't resolve, including advanced troubleshooting across Windows, Microsoft 365, basic server and networking issues, and user onboarding/changes. You'll be the person our technicians and clients rely on when things get tricky-digging into root causes, stabilizing environments, and keeping users productive. You won't be expected to architect Azure or design complex Intune policies (we have engineering roles for that), but you'll work closely with our Associate Cloud & Endpoint Engineer (Azure / Intune) and project team when issues cross into deeper configuration or project work. Most support is delivered remotely from our Orlando office. Less than 10% of your time will involve going on-site to client locations for issues that truly require a physical presence. This role also participates in an after-hours on-call rotation. On-call is scheduled in one-week blocks and is compensated with an additional on-call bonus on top of base salary. We'll walk through how the rotation works and volume expectations during the interview process. If you love solving tough technical problems, talking directly with users, and being the calm, senior voice on the help desk, this role is for you. Key Responsibilities Advanced User & Systems Support Own Tier II escalations from the help desk related to Windows workstations, Microsoft 365, basic server services, and line-of-business applications. Troubleshoot complex issues primarily via remote tools, with occasional on-site visits (under 10%) when hands-on support is required. Microsoft 365 & Core Cloud Troubleshooting Support Microsoft 365 (Exchange Online, Teams, SharePoint), including mailbox issues, permissions, and access problems. Handle everyday Entra / Azure AD issues (user/group access, sign-in problems, MFA issues), escalating deeper policy/architecture changes to engineering as needed. Network & Server Escalations Troubleshoot issues involving network connectivity, VPN, DNS, DHCP, VLANs, and related infrastructure in coordination with senior engineers when necessary. Work with servers (on-prem or cloud-hosted) at a Tier II level: service issues, performance checks, and basic configuration fixes. Ticket, Incident, & On-Call Ownership Take full ownership of assigned tickets from intake to resolution, including documentation of findings and updates in the PSA. Help monitor queues, prioritize critical issues, and ensure SLAs are met by communicating clearly with both users and teammates. Participate in a rotating after-hours on-call schedule (one week at a time), responding to urgent issues and coordinating with teammates as needed; this on-call time is additionally compensated via an on-call bonus. Collaboration & Knowledge Sharing Partner closely with Tier I technicians to provide guidance, answer questions, and help them grow. Collaborate with the Associate Cloud & Endpoint Engineer (Azure / Intune) and project team when escalations reveal a need for deeper configuration, automation, or long-term fixes. Contribute to knowledge base articles, checklists, and standard operating procedures. Requirements Required Qualifications 3-5+ years of professional IT support experience with recent Tier II responsibilities. Experience in an MSP or multi-tenant environment strongly preferred. Strong skills in: Supporting Windows 10/11 workstations and common business applications Troubleshooting Microsoft 365 (Outlook/Exchange Online, Teams, SharePoint) Handling everyday Entra / Azure AD and user access issues (passwords, groups, MFA, sign-in problems) Solid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN, basic routing/switching) and experience troubleshooting network-related user issues. Experience with a PSA and RMM (ConnectWise, Halo, N-able, or similar) for ticketing and remote support. Strong problem-solving skills and clear, professional spoken and written English communication with both technical and non-technical audiences, including on phone and video calls with U.S.-based clients and teammates. Proven ability to own issues end-to-end, stay calm under pressure, and work effectively in a fast-paced environment. Willingness to participate in a rotating after-hours on-call schedule, with additional compensation provided. Preferred Qualifications Prior work in a managed services setting supporting multiple clients. Exposure to Intune for device management and policy troubleshooting (you don't need to be an Intune engineer; we'll help you grow here). Familiarity with firewall/router vendors (Fortinet, Unifi, etc.) at a troubleshooting level. Experience mentoring Tier I techs or being the “go-to” escalation person on a service desk. Location This role is based in our Orlando, FL office. Day-to-day work is performed remotely via our tools from the office. Less than 10% of your time will involve going on-site to client locations in the Orlando area when an issue truly requires a physical visit. Candidates must live within commuting distance of Orlando or be willing to relocate. Benefits Salary Annual salary of $70,000-85,000/year commensurate with experience + on-call stipend as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) - Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance - Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance, Dental & Vision Insurance - 100% company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance - Income protection benefits provided. ✅ SIMPLE IRA - Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning - Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success!

Job Description Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: *************************************** Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies. Our Values: Customer First - We earn the right to be our clients' first choice. Integrity - We hold ourselves to the highest standard to build trust. Collaborative - We always win as a team. Innovative - We find new methods to deliver change and advance technology to the industry. Passionate - We are driven to be the best in class. Currency Exchange International is looking for a proactive, results-driven, and organized professional to the join the team as an IT Help Desk Technician at our office in Orlando, FL! Essential Functions: Assisting with local helpdesk issues Responding to help requests from remote branch locations and offices including the use of remote access tools and troubleshooting with end-users over the phone or messenger Thoroughly documenting completed work using the company ticketing system Hands-on work for various cabling or installation purposes within the office, which may require climbing a ladder and using basic tools Provide on-call support to office users during some off-hours Knowledge in the following areas are necessary: Strong knowledge of Windows 7, 8.1, 10, Server 2008, Server 2008 R2, Server 2012 R2 and various administrative tasks Experience with remote access software such as Screenconnect, Teamviewer, or Remote Desktop Troubleshooting Windows installation issues including drivers, printers, scanners, and other software Formatting and installing Windows Operating Systems, either manually or via mass-imaging technologies, like MDT Using a ticketing system for prioritizing and documenting progress on issues and projects within the company and department Familiar with patch management and asset inventory technologies and methodology Proficiency with OS-native or OS-agnostic programming languages to be used for scripting automated tasks Cutting and terminating Ethernet patch cables Enthusiasm and a genuine interest in technology Competencies: Action Oriented Functional Skills Situational Adaptability Effective Communication Optimizes Work Processes Nimble Learning Required Education and Experience: Experience in a PC/local area network support environment. Strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices. Strong working knowledge of Windows, Microsoft Office, MS-DOS, communications software, virus protection, and diagnostic software. Ability to diagnose and resolve onsite and remote PC related computing problems. Benefits: Commuter Reimbursement - CXI will pay the driving toll, bus or metro cost in and out of work Holiday Pay - 11 days of paid designated holidays annually Vacation Pay - 10 days of paid vacation time off annually Sick/Personal Days - 5 days of paid sick/personal time off annually 401K Plan - Company matches at 5% Health/Dental/Vision - 60% payment of the Health/Dental/Vision Insurance premiums Short and Long-Term Disability - Plan premiums are fully covered by CXI Currency Exchange International is committed to providing a fair and inclusive interview process for all candidates. We invite and support applications from individuals with disabilities. Accommodations are readily available upon request to ensure that candidates can fully participate in every stage of the selection process.

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on

Title: IT Specialist, Division Services Employment Type: Full-Time / Permanent / Office and Onsite Who we are Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets - Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa and Tucson. What you'll do * Provide exemplary end-user support and service in all situations. * Provide a prompt response to user requests for information and assist in application system problem resolution. * Keep the end-user informed of progress and advise on temporary solutions. * Proactively build relationships and awareness of the upcoming remote office activities with key stakeholders from the different divisions. * Self-motivated and driven to learn on the job, work independently, and contribute suggestions for process improvement within a team environment. * Collaborate with IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis and to resolve after-hours incidents. * Ensure Field Offices, Sales and Welcomes Centers, Division Offices availability after hours. * Develop and Maintain Support Knowledge Base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management * Work with HR and business leads to ensure onboarding/ offboarding processes are followed. * Work with internal IT training team to understand new technology deployment and provide users with assistance. * Assist all users with Windows 10, Windows 11, Dell, iPads, iPhone, Android support. * Troubleshoot meeting related issues with Logitech devices, Microsoft Teams. * Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment. * Troubleshoot vendor related issues and ensure issues are driven to completion. * Provide status updates for issues. * Provide a prompt response to user requests for information and assist in application system problem resolution. * Assist remote users through Log Me In. * Triage issues and service requests via phone, e-mail, or service desk ticketing system. * Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required. * Bring up change requests to the team and ensure they get implemented without business disruption. * Manage ordering & deployment of hardware and software required for users. * Ensure user hardware central database is managed and up to date. * Ensure site, sales center, and division hardware all managed, labelled, and updated within site dashboard. * Manage distribution groups. * Assist users in troubleshooting MFA related issues. * Perform access control activities such as active directory accounts, local user privileges, distribution group management. * Deployment and troubleshooting Konica Minolta printers. * Ensure toner inventory is managed. * Deployment and troubleshooting Konica Minolta Printers/Scanner/Copiers, Printix Clients. * Collaborates with Division Resources on new and replacement Konica Unit Orders and Deliveries. * Work with security team in assisting with security incidents. * Educate staff of security best practices and processes within Mattamy Homes. * Troubleshoot office/remote issues pertaining to. * LAN/ WAN * TCP-IP, VLAN, VOIP * SolarWinds * VPN * Fortinet devices * Work with NOC and senior team to ensure equipment is prepared and deployed to site. * Coordinate Field Service Partners in scheduling delivery and infrastructure deployment. * Coordinate installation of ISP, Phone, and Printing services at all locations * Meet with business leads to ensure IT and business alignment. * Travel as needed to remote office locations to set-up equipment, upgrade hardware/software, troubleshoot, problem-solve, and assist with office moves. What you bring * College diploma or university degree in business or information systems preferred. * Comp TIA A+ or equivalent Certification preferred. * 5 Years Homebuilding industry an asset. * Experience with the following systems an asset, * Fresh Service * SolarWinds * Office 365 (Applications, Email, Teams, SharePoint, PIMS/ LAPS, MFA) * Active Directory * Apple Devices * Windows Devices * Android Devices * Dell Hardware * JD Edwards * LogMeIn * Microsoft Dynamics CRM * Microsoft In Tune * Microsoft Auto Pilot * SSO * Strong knowledge of computer hardware, software, operating systems, and networking fundamentals (LAN/ WAN/ VPN) that can be used to connect site\trailers\offices. * Ability to prioritize. * Ability to work in a fast-paced environment. * Demonstrated experience with client support and a proven ability to deliver a high level of customer service. * Customer and Vendor relationship management skills. * Excellent written and verbal communication skills. * Demonstrated proactive approaches to problem-solving with strong decision-making capability. * Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment. Other Requirements * This job operates in a professional office and field environment. * Must be able to lift and carry up to 30 lbs. * Must have a valid driver's license. * Must be able to travel within Canada and the United States * Must be able to carry and transport IT equipment. * Must be able to climb a ladder, climb stairs, climb under desks, walk on job sites, and walk on uneven terrain. * This role routinely uses standard office equipment such as computers, phones, photocopiers. * Must be able to remain in a stationary position at least 50% * Ability to maintain regular, punctual attendance consistent with federal, state, and local standards. Be yourself. We want it that way. At Mattamy Homes, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities. Our competitive compensation and full-time employee benefits package includes: * 3 weeks of company paid vacation + 1 week of company paid time off + 1 week of sick time * Health, Dental and Vision Insurance * Life Insurance and Short/Long Term Disability * Flex Spending, 401K with Company Matching and Tuition Reimbursement * Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program Mattamy's mission To provide the best homeowner experience Mattamy's core values * Teamwork * Commitment * Community * Sustainability Recent recognition * Best Places to Work in Charlotte for 2024, 2023, 2022, 2020, 2018 & 2017 * Best Places to Work in Jacksonville for 2023, 2022, 2016 & 2015 * Best Places to Work in Orlando for 2025, 2024, 2023, 2022, 2021, 2018, 2016 & 2013 * Best Places to Work in Phoenix for 2024, 2023, 2022 & 2021 * Best Places to Work in Raleigh for 2025, 2024, 2023, 2022 & 2021 * Best Places to Work in Southeast, FL for 2025, 2024, 2023 * Best Places to Work in Tampa Bay for 2025, 2024, 2023, 2022, 2021, 2020 & 2019 A career with Mattamy Homes is a chance to join a team as solid as they come. We're an internationally recognized, privately owned homebuilder full of ambitious, talented and hardworking team members. Together we're making dreams come true with homes and communities designed for the way people live today, and that's a great feeling. Our future is secured through strategic investments in land and communities, in both current and new markets, which offers ongoing learning, growth and opportunity for all of us. Redefining how we build with smarter technology and a deep commitment to sustainability is exciting and rewarding. Here, you will gain valuable experience through challenging and interesting projects. Recognized as an employer of choice, Mattamy ensures you will enjoy great benefits and an award-winning culture, because we take care of our own. On our team, we all have a role to play in building for the future. Mattamy Homes is an equal employment opportunity employer and does not discriminate on the basis of age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons. Qualified applicants will be contacted directly by the Talent Acquisition team.

Title: IT Specialist, Division Services Employment Type: Full-Time / Permanent / Office and Onsite Who we are Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets - Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa and Tucson. What you'll do Provide exemplary end-user support and service in all situations. Provide a prompt response to user requests for information and assist in application system problem resolution. Keep the end-user informed of progress and advise on temporary solutions. Proactively build relationships and awareness of the upcoming remote office activities with key stakeholders from the different divisions. Self-motivated and driven to learn on the job, work independently, and contribute suggestions for process improvement within a team environment. Collaborate with IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis and to resolve after-hours incidents. Ensure Field Offices, Sales and Welcomes Centers, Division Offices availability after hours. Develop and Maintain Support Knowledge Base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management Work with HR and business leads to ensure onboarding/ offboarding processes are followed. Work with internal IT training team to understand new technology deployment and provide users with assistance. Assist all users with Windows 10, Windows 11, Dell, iPads, iPhone, Android support. Troubleshoot meeting related issues with Logitech devices, Microsoft Teams. Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment. Troubleshoot vendor related issues and ensure issues are driven to completion. Provide status updates for issues. Provide a prompt response to user requests for information and assist in application system problem resolution. Assist remote users through Log Me In. Triage issues and service requests via phone, e-mail, or service desk ticketing system. Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required. Bring up change requests to the team and ensure they get implemented without business disruption. Manage ordering & deployment of hardware and software required for users. Ensure user hardware central database is managed and up to date. Ensure site, sales center, and division hardware all managed, labelled, and updated within site dashboard. Manage distribution groups. Assist users in troubleshooting MFA related issues. Perform access control activities such as active directory accounts, local user privileges, distribution group management. Deployment and troubleshooting Konica Minolta printers. Ensure toner inventory is managed. Deployment and troubleshooting Konica Minolta Printers/Scanner/Copiers, Printix Clients. Collaborates with Division Resources on new and replacement Konica Unit Orders and Deliveries. Work with security team in assisting with security incidents. Educate staff of security best practices and processes within Mattamy Homes. Troubleshoot office/remote issues pertaining to. LAN/ WAN TCP-IP, VLAN, VOIP SolarWinds VPN Fortinet devices Work with NOC and senior team to ensure equipment is prepared and deployed to site. Coordinate Field Service Partners in scheduling delivery and infrastructure deployment. Coordinate installation of ISP, Phone, and Printing services at all locations Meet with business leads to ensure IT and business alignment. Travel as needed to remote office locations to set-up equipment, upgrade hardware/software, troubleshoot, problem-solve, and assist with office moves. What you bring College diploma or university degree in business or information systems preferred. Comp TIA A+ or equivalent Certification preferred. 5 Years Homebuilding industry an asset. Experience with the following systems an asset, Fresh Service SolarWinds Office 365 (Applications, Email, Teams, SharePoint, PIMS/ LAPS, MFA) Active Directory Apple Devices Windows Devices Android Devices Dell Hardware JD Edwards LogMeIn Microsoft Dynamics CRM Microsoft In Tune Microsoft Auto Pilot SSO Strong knowledge of computer hardware, software, operating systems, and networking fundamentals (LAN/ WAN/ VPN) that can be used to connect site\trailers\offices. Ability to prioritize. Ability to work in a fast-paced environment. Demonstrated experience with client support and a proven ability to deliver a high level of customer service. Customer and Vendor relationship management skills. Excellent written and verbal communication skills. Demonstrated proactive approaches to problem-solving with strong decision-making capability. Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment. Other Requirements This job operates in a professional office and field environment. Must be able to lift and carry up to 30 lbs. Must have a valid driver's license. Must be able to travel within Canada and the United States Must be able to carry and transport IT equipment. Must be able to climb a ladder, climb stairs, climb under desks, walk on job sites, and walk on uneven terrain. This role routinely uses standard office equipment such as computers, phones, photocopiers. Must be able to remain in a stationary position at least 50% Ability to maintain regular, punctual attendance consistent with federal, state, and local standards. Be yourself. We want it that way. At Mattamy Homes, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities. Our competitive compensation and full-time employee benefits package includes: 3 weeks of company paid vacation + 1 week of company paid time off + 1 week of sick time Health, Dental and Vision Insurance Life Insurance and Short/Long Term Disability Flex Spending, 401K with Company Matching and Tuition Reimbursement Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program Mattamy's mission To provide the best homeowner experience Mattamy's core values Teamwork Commitment Community Sustainability Recent recognition Best Places to Work in Charlotte for 2024, 2023, 2022, 2020, 2018 & 2017 Best Places to Work in Jacksonville for 2023, 2022, 2016 & 2015 Best Places to Work in Orlando for 2025, 2024, 2023, 2022, 2021, 2018, 2016 & 2013 Best Places to Work in Phoenix for 2024, 2023, 2022 & 2021 Best Places to Work in Raleigh for 2025, 2024, 2023, 2022 & 2021 Best Places to Work in Southeast, FL for 2025, 2024, 2023 Best Places to Work in Tampa Bay for 2025, 2024, 2023, 2022, 2021, 2020 & 2019 A career with Mattamy Homes is a chance to join a team as solid as they come. We're an internationally recognized, privately owned homebuilder full of ambitious, talented and hardworking team members. Together we're making dreams come true with homes and communities designed for the way people live today, and that's a great feeling. Our future is secured through strategic investments in land and communities, in both current and new markets, which offers ongoing learning, growth and opportunity for all of us. Redefining how we build with smarter technology and a deep commitment to sustainability is exciting and rewarding. Here, you will gain valuable experience through challenging and interesting projects. Recognized as an employer of choice, Mattamy ensures you will enjoy great benefits and an award-winning culture, because we take care of our own. On our team, we all have a role to play in building for the future. Mattamy Homes is an equal employment opportunity employer and does not discriminate on the basis of age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons. Qualified applicants will be contacted directly by the Talent Acquisition team.

is on site in Ocala, FL. McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details\: Day 1 Benefits available\: company paid life and AD&D insurance and Employee Assistance Program (EAP). Generous benefits available on your 60th day\: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. Get paid early. Get paid fast. 401(k) Profit Sharing Plan after 90 days. Paid holidays, vacation time, parental leave, tuition assistance, and more! DUTIES OF POSITION: · Provides systems analysis, support, inventory and installation of all McLane Company, Inc. hardware and software at McLane DC. Maintains documentation of all installation guidelines, and support processes. · Provides technical support which includes all computers, laptops, servers, data network equipment, and printers at McLane Co. Centers. · Responsible for the installation and support of the uninterrupted power supply, security camera systems, and badge access systems with additional technical assistance from the Home Office. · Resolve Microsoft Windows operating systems and Microsoft Office products related issues with assistance/direction from Home Office teams. · Resolve hardware issues with computers, printers, and hand wireless devices with assistance/direction from Home Office teams. · Resolve label printer issues. · Provide installation and/or upgrades of new hardware and software to the client environment, including computers, laptops, servers, data network equipment, and printers with precise directions from infrastructure team. · Provide installation of computers, and peripheral equipment due to upgrades, new purchases, teammate moves or hardware failures. · Provide technical support on enhancements of PC hardware, software, printers, security badge access systems, security camera systems and LAN/WAN at the division. · Follow detailed instructions for adding devices to the wireless network. · Provide consultation or advice from Home Office team to an individual or management about the technical issues the business is experiencing. · Consult with end users and management teams to determine hardware, software or system functional specifications. · Provide consultation or advice with the assistance from the Home Office teams to management regarding technical issues. · Collaborate with Home Office Network Team to maintain a stable network environment. · Coordinate preventative maintenance on the uninterrupted power supply (UPS). Schedule battery and system replacements with UPS vendor. · Work with security camera vendor for installation and maintenance. · Collaborate with onsite People Department for changes to access groups and levels within the badge access system. · Perform hardware and software inventories. · Provide written and verbal communication to business and IT management on the resolution of technical issues. · Update all divisional issues in JIRA. · Establish and maintain communication with the customer and management teams. · Assist the center with the creation of the Automation Systems restoration plan. · Monitor and communicate accurate downtime the division is experiencing during an outage. MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS: A teammate in this position must have · Minimum 3 years experience in IT in a Windows environment · Knowledge of Cisco networking language and equipment · Ability to make a network patch cable from instructions provided · Ability to follow instructions on paper or commands via a phone conference during the installation/deployment of hardware or software or while resolving a hardware or software problem WORKING CONDITIONS: · Warehouse environment · Office environment Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are looking for an eCommerce Specialist-Internet Help Desk! In this role, you will assist Guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida. The eCommerce Specialist-Internet Help Desk will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05:45 a.m. -12:15 a.m. The starting pay rate for this position is $20.10 per hour

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Responsibilities: Provide technical support and troubleshooting for a variety of computer systems and software applications Assist users with hardware and software issues, including installation, configuration, and maintenance Diagnose and resolve network connectivity problems and ensure the reliability of network infrastructure Implement and maintain security measures to protect systems and data Provide training and guidance to users on the proper use of technology Maintain detailed records of support activities and document solutions to common problems Collaborate with IT team members to identify and implement process improvements Qualifications: 2-3 years of experience in a systems support or IT helpdesk role Strong problem-solving and analytical skills Excellent communication and customer service skills Proficient in Windows and mac OS operating systems Knowledge of networking protocols and troubleshooting techniques Familiarity with common software applications and productivity tools Ability to work independently and as part of a team Certification in CompTIA A+ or equivalent preferred

Please share profile to [email protected] Duration: Long Term Hybrid Role: Work Persona - Flexible: Weekly on Wednesday and Thursday at the office. Overview: Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering. What you will do in this role: • Be a Customer Advocate providing support to users/administrators of our platform • Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations • Resolve technical cases?created by customers looking for?help to understand or?troubleshoot unexpected?behaviors or answer technical?questions about the ServiceNow?software and platform. • Gain an understanding of?the ServiceNow platform and all?core functionality. • Analyze data with a?view to isolate the potential?cause of the issue. • Involve others to?accomplish personal and group?goals. What you will need to be successful in this role: • Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder) • Understanding of Email?Troubleshooting (e.g. Office 365, Exchange )? • Knowledge on Web?Services (SOAP, REST)? • Experience Data Extraction Technologies (e.g. JDBC, ODBC) • Hands-on experience exporting/importing data between separate systemS • Working knowledge on Network troubleshooting (e.g. Ping, Telnet) • Hands on experience in any?bi-directional, integration between two systems? • Some experience with Scripting languages:? JavaScript, Python, Perl, Unix Shell, Windows Shell) • Experience with relational databases (e.g. MySQL, Oracle) • Experience with the gathering and reading of various log files including tools like Splunk Hiring Manager Notes Integrations gets a mix of issue types that typically center around there broad topics: • Email Configuration and Maintenance (Not just Outlook App) • SSO/Authentication (Candidate should Know who to configure the tecnologiy and how this works internally, NOT just assign or grant user/permissions). • Web Services • Scripting /Rest API • Database issues Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time. Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role? • Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language • What backgrounds/skills can we be more flexible with that can be learned on the job? • SSO and authentication, Email protocols and servers What will the interview process look like? • First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions) • Second round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions) • Final Round - Optional

Our client is seeking candidates for a Help Desk Technician to support a DoD customer in Orlando, FL. Qualified candidates must have an active DoD Secret clearance. The Help Desk Technician shall provide phone and onsite support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on the Unclassified (NIPRNet) and Classified (SIPRNet) networks. Responsibilities: Meet established service level metrics for call response, technical support, and customer service Input trouble calls into the ticket tracking system. Ensure all relevant information is gathered and documented Resolve trouble calls; in person at the help desk, over phone, and/or through email Analyze and resolve trouble tickets utilizing tools such as remote desktop Escalate trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individual Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner Assign Trusted Agents (TA's) responsible for issuing alternate tokens to HQ personnel when required Fully document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable Maintain existing and when required create new SOPs in support of this objective for common Help Desk processes and activities. Requirements: Active DoD Secret Security Clearance A+ Certification

The Technology Solutions Analyst is a strategic, client-facing technology expert who ensures seamless, high-touch support for executive-level users and high-profile stakeholders. This position requires advanced technical knowledge, autonomous decision-making, and a proactive approach to resolving complex IT issues in a highly dynamic, confidential environment. This role requires exercising discretion and independent judgment in planning and delivering customized IT services, driving technology optimization to enhance C-suite productivity.

Job DescriptionSalary: Were Hiring! Helpdesk Technician Tier 2 Support (Managed Services) Eola Technology Partners is seeking a skilled and motivated Tier 2 Helpdesk Technician to join our growing Managed Services team. If youre passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environmentwe want to hear from you. Key Responsibilities: Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments Provide on-site support at client locations for troubleshooting and deployments Serve as an escalation point and mentor to Tier 1 team members Meet and exceed SLA standards with timely ticket resolution and top-tier customer service Participate in on-call rotation for remote support escalations Qualifications: Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience 4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure Must be authorized to work in the U.S. and pass a background check Must pass an initial and random drug screening Desired Skills: Proficiency with Office 365 and Google Workspace administration and support Experience deploying and managing Intune with Windows Autopilot Familiarity with Microsoft Defender for Endpoint Working knowledge of Windows PowerShell scripting Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and/or AZ-100 preferred Experience supporting end users and documenting procedures/user guides Strong written and verbal communication skills Ability to multitask and manage concurrent projects Detail-oriented, self-motivated, and adaptable under pressure Skilled at translating technical concepts into user-friendly explanations Location: ETP Office *NOTE this is not a remote position Full-Time | Competitive Pay | Career Growth Opportunities

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. TITLE: Broadcast Engineer (Part Time) DEPARTMENT: IT REPORTS TO: Venue Technology Engineering, Sr. Manager FLSA: Non-exempt; Part-time WHAT SETS YOU APART We are looking for a motivated and technically curious Part-Time, Broadcast Engineer to join Team City. This position is designed for students or recent graduates interested in the technical side of stadium production and broadcast systems. As a Broadcast Engineer, you'll assist in the maintenance, operation, and support of broadcast systems, helping ensure the reliable transmission of audio and video content to viewers across platforms. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist with setup, maintenance, and operation of studio, control room, and transmission equipment. Support live and recorded broadcasts by monitoring signal flow and resolving technical issues. Help with installation and testing of new broadcast equipment and infrastructure. Work alongside engineers to troubleshoot audio/video quality issues and perform signal path checks. Document procedures, technical diagrams, and system configurations. Collaborate with production, IT, and editorial teams to support multi-platform content delivery. Other duties as assigned. QUALIFICATIONS It's never just a job at Orlando City SC and Orlando Pride. It's a way of life. We live and breathe soccer. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications: Currently pursuing or recently completed a degree in Broadcast Engineering, Electrical Engineering, Media Technology, or related field. Basic understanding of audio/video signal flow, SDI, IP broadcast, and transmission principles. Basic knowledge with QSYS. Will need to operate and trouble shoot QSYS audio and video system. Knowledge of setting up and operating Streamdeck and Bitfocus software. Familiarity with broadcast equipment such as cameras, switchers, audio mixers, and servers is a plus. Some experience with Adobe Creative Suite, OBS, Vmix or similar tools is beneficial. Strong problem-solving skills and attention to detail. Willingness to learn in a fast-paced, real-world media environment. Ability to attain and maintain a SafeSport certification. Ability to pass a background check. Ability to lift and move equipment when necessary (up to 50 lbs).

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Title: AV & IT Lead Commissioning Technician Salary: $30-$40 per hour Position Type: Full Time (Permanent hire) Industry: Audio Visual and Information Technology The AV/IT Commissioning Lead Technician ensures AV systems are fully operational, tested and meet performance specifications before handover to the client. This role performs installation, programming, system testing, and troubleshooting to ensure seamless functionality. Reports to Installation Manager. Key Responsibilities Lead, coordinate and prioritize project related tasks on a daily basis. Configure and/or program control systems, digital signal processors (DSPs), audio mixers and any other specialty devices used in the system design. Install and maintain AV/IT systems including racks, display devices, projectors, camera systems, video teleconferencing systems (VTC), microphones and speakers. Conduct final system testing, calibration, and quality assurance checks before project completion Troubleshoot and resolve performance issues in AVIT system configurations Provide daily job progress reports to the Installation Manager Provide training and documentation to end-users for system operation Work closely with engineers and field technicians to implement the system as specified in the engineering documentation. Maintain redline documents, and system configuration to be updated for final customer deliverables package. Maintain any other detailed commissioning reports and compliance documentation as needed. Support service and maintenance department on an as-needed basis Stay informed on firmware updates and best practices in system commissioning Required Qualifications: 10+ years of AV installation experience 3 - 5 years of AV commissioning and system testing experience Strong understanding of AV signal processing, networking, and control system programming CTS, CTS-I or equivalent certification preferred High level of experience with DSPs, control systems, and network audio/video distribution technologies Excellent analytical and troubleshooting skills Great communications ability to clarify and meet customer expectations Benefits Flexible 9/80 work schedule with every other Friday off Health, Dental and Vision Insurance Simple IRA with company match Paid Time Off Paid Holidays Employee Incentive Plan based upon KPI performance Comprehensive training programs

This role is based in our Auburndale, MA office. Informa TechTarget is seeking a detail-oriented, legal-minded person to join our Deal Desk and Order Management department in the position of Deal Desk Specialist. The Deal Desk Specialist is responsible for reviewing contracts for customers at the pre-sale stage of their proposals. As well as managing the contract process from signed contract to order creation, ensuring we are compliant and set up for successful delivery of our campaigns. This is a cross-function role that requires the recipient to learn a deep understanding of product logic from set-up to delivery and understanding the fundamentals of contracting within the context of today's fast-paced environment of online media. Essential Job Functions: * Collaborate with Sales teams to streamline contract negotiations, resolve deal structure challenges, and ensure timely contract execution while maintaining compliance with company pricing and legal guidelines. * Field and respond to and/or create redlined documents from/for clients; from small campaign-specific engagements to large, multi-year Enterprise contracts. * Review client-generated RFPS, NDAs, MSAs, SOWs, for compliance with company standards. * Draft, review, negotiate, and approve Non-Disclosure Agreements, Purchase Orders, Insertion Orders, and Statements of Work to support sale of media and related products * Provide support for legal aspects of client vendor procurement approval processes and/or coordinate completion of client vendor technology questionnaires. * Ability to develop a thorough understanding of processes, product offerings, and appropriate terms and conditions, including but not limited to: * Pricing models and discounting * Revenue Recognition * Approvals collection * Ability to effectively communicate and coordinate with different internal teams involved in the campaign lifecycle (Sales enablement, Finance and Legal departments, Sales Management, and Products)