Information technology specialist jobs in Reading, PA - 288 jobs

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications User Experience Designer needs 10 years experience with B.S. in Computer Science/Engineering or related field User Experience Designer must have: Strong Front End (specifically Angular 2 or above) skills required to develop custom front end screens in Angular 2 for Access Certification web application. GUI design Proficiency in Angular2 and JavaScript/HTML5/CSS • Design/UX highly desirable • Deep knowledge of Angular 2 practices and commonly used modules based on extensive work experience • Ability to create self-contained, reusable, and testable modules and components, e2e test suites • Continuous Build like TeamCity/Jenkins• Agile Practice Preferred. Additional Information $75HR 6 months+

We are seeking a Global IT Security Specialist who will play a crucial role in maintaining the security of our IT systems at GGH. Your main responsibility will be to ensure that IT Security is continuously upheld throughout our environment. As an IT Security Specialist, your daily tasks will involve responding to security incidents, which may require collaboration with our Managed Security Service Provider (MSSP) team. You will also be responsible for analyzing and handling phishing emails, as well as working with various IT Security products such as Data Loss Prevention (DLP), CASB, Privileged Access Management (PAM), Security Information and Event Management (SIEM), Vulnerability Management, and the Microsoft 365 cloud environment. In addition, you will actively participate in analyzing requirements and implementing new security products to enhance our overall security posture. Your role will also involve contributing to the creation and updating of security-related policy documents that will have a global impact. While this is an individual contributor role, you will work closely with other members of the IT Security team, as well as collaborating with business stakeholders and other IT teams, including Helpdesk, Infrastructure, and Automations. Your expertise and efforts will play a critical part in safeguarding our organization's IT infrastructure and data, making this a rewarding and impactful position within our company. Challenges & Opportunities You'll have the opportunity to work in a global IT Security Team. You will provide technical expertise in various areas of IT Security in GGH environment. Expectations & Qualifications Bachelor's or master's degree in computer sciences, information security or Information technology fields (or equivalent professional experience) 3+ years of experience in IT Security Hands-on and experience in the following areas: SSDLC, Infrastructure Security (Networking, Windows & Linux stack) Additional experience in after-mentioned areas will be a plus: DLP (Data Leak Prevention), Microsoft Information Protection (AIP), Netskope CASB solution, Endpoint Security (Microsoft), Cloud Security (Microsoft), Vulnerability Management, MS365 Security, Defender ATP. Understanding basic technical concepts like networking, cloud computing, operating systems, content filtering, remote access, firewalls Analytical and problem-solving skills Ability to work as a team player and in cross functional teams, including remote and external resources Excel at prioritizing work and other demands for self and team including making risk-based decisions recommendations about remediation Ability to effectively communicate with technical resources Works with minimal guidance and recognition when guidance needed Ability to understand and develop enterprise policy and technical standards Ability and willingness to learn new things about data loss protection management, exploits, hacker techniques, and overall security operations Strong English verbal and written communication skills Nice to have Knowledge of NIST CSF 2.0, ISO 27001 controls Information Security related certifications Work Timing & Location Hybrid work (flexible arrangement) Flexible working hours Travel - subject to key projects, usually up to 2 weeks Office address: 550 Swedesford Rd, Wayne, PA 19087, United States of America Must Have Educational / Professional Qualifications B.E / B.Tech / M.Tech / MBA / MCA / Postgraduate If you are a current CANPACK employee, please apply through your Workday account. If you are a current CANPACK employee, please apply through your Workday account. CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.

Job Title: IT Security Specialist (On-Site / Internal) Join a High-Performance Team at One of PA's Fastest-Growing Auto Groups! Jeff D'Ambrosio Auto Group is a family-owned, high-volume dealership group with a reputation for innovation, customer care, and outstanding workplace culture. We're looking for an experienced Internal IT Security Specialist to protect our business, secure our infrastructure, and support our rapidly growing dealership operations. What You'll Do As our in-house IT Security lead, you will: Monitor and secure dealership networks, systems, and endpoints Maintain and improve cybersecurity policies, procedures, and controls Manage user access, credentialing, and workstation security Respond to security alerts and investigate potential threats Liaise with OEM vendor portals (Chrysler, Jeep, Dodge, RAM, etc.) Oversee firewall, VPN, remote access, and network configurations Conduct risk assessments and security training for staff Support compliance with manufacturer and financial security standards (e.g., FTC Safeguards Rule) What We're Looking For Required: Experience in network security, IT systems administration, or cybersecurity Working knowledge of Windows environments, firewalls, VPN, endpoint security tools Strong troubleshooting, documentation, and communication skills Ability to manage IT security independently in a fast-paced environment Preferred: Automotive dealership IT or DMS exposure (Reynolds & Reynolds, VinSolutions, etc.) Experience with FTC Safeguards Rule, MFA configurations, PCI, and compliance frameworks Relevant certifications (CompTIA Security+, Network+, CCNA, etc.) Why Work at Jeff D'Ambrosio? Family-owned & operated with a strong culture High-volume, stable business with long-term growth Work directly with executive leadership Competitive, experience-driven compensation Benefits package + PTO Career stability and room to grow with us

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Apply Supervisory IT Specialist (PLCYPLN) Department of Defense Defense Counterintelligence and Security Agency DCSA Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply DCSA Acquisition and Technology, National Background Investigation Services is seeking a Supervisory IT Specialist, to serve as Product technical expert in the multidisciplinary fields of Product Management, enterprise architecture, infrastructure, software development, data management and governance, tool development, systems engineering, sustainment, and related subject matter areas as they pertain to an enterprise system. Visit ************ to learn more about DCSA, America's Gatekeeper! Summary DCSA Acquisition and Technology, National Background Investigation Services is seeking a Supervisory IT Specialist, to serve as Product technical expert in the multidisciplinary fields of Product Management, enterprise architecture, infrastructure, software development, data management and governance, tool development, systems engineering, sustainment, and related subject matter areas as they pertain to an enterprise system. Visit ************ to learn more about DCSA, America's Gatekeeper! Overview Help Accepting applications Open & closing dates 01/08/2026 to 01/20/2026 This job will close when we have received 100 applications which may be sooner than the closing date. Learn more Salary $166,827 to - $197,200 per year Minimum and maximum salary encompasses the 2026 target local market pay for DCIPS STEM/CYBER work roles. Pay scale & grade GG 15 Locations 1 vacancy in the following locations: Fort Meade, MD Boyers, PA Farmers Branch, TX Quantico, VA Show morefewer locations (1) Stafford, VA Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required 25% or less - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) * 2210 Information Technology Management Supervisory status Yes Security clearance Top Secret Drug test Yes Position sensitivity and risk Special-Sensitive (SS)/High Risk Trust determination process * National security Financial disclosure No Bargaining unit status No Announcement number DCSA-26-12862139-MP Control number 853954600 This job is open to Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Special authorities Individuals eligible under a special authority not listed in another hiring path. Clarification from the agency This announcement is open to: Current Defense Counterintelligence and Security Agency (DCSA) Employees; Retained Grade Preference (RGP) eligibles, and Military Reserve and National Guard Technician eligibles. Videos Duties Help As a Supervisory IT Specialist (PLCYPLN) you will be responsible for the following duties: * Drive the product vision, strategy, and roadmap, aligning it with overall business goals and market opportunities, ensuring alignment with Chief Product Officer Guidance * Lead a team of Product Managers/Associates, fostering a collaborative and high-performing environment focused on continuous improvement, growth and learning. * Driving customer insights into detailed product requirements, user stories, and prioritized backlog items, providing clear direction to engineering and design teams. * Leading coordination/ negotiation with leadership teams to establish and implement DCSA mission-related information flows and tool standards. * Planning and conducting comprehensive analyses to support defining and refining requirements for the full range of mission-related enterprise architecture policy and process directives. * Guide tech architecture, design, and roadmap for product strategy, scalability, security, and maintainability. Collaborate with engineering to translate requirements into efficient solutions and receive CPO validation. * Collaborate cross-functionally with engineering, design, Mission, and support teams to ensure successful product development, launch, and ongoing management, facilitating effective communication and resolving conflicts The Office Under Secretary of Defense for Intelligence and Security established a Targeted Local Market Supplement (TLMS) for certain Science, Technology, Engineering, Mathematics, and Cyber positions within the Defense Civilian Intelligence Personnel System. Eligibility for the TLMS is based on cyber work roles within certain occupational series and on the work performed. This vacancy is designated as a STEM and/or Cyber position and pay for the incumbent will be based on the STEM and Cyber Pay Table. Requirements Help Conditions of employment * Must be a US citizen * Selective Service Requirement: Males born after 12-31-59 must be registered for Selective Service. For more information ****************** * Resume and supporting documents received by 11:59PM EST will be considered * This is a Drug Testing designated position * Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601 * Work Schedule: Full Time * Overtime: Occasionally * Tour of Duty: Flexible * PCS (Permanent Change of Station): Authorized * Fair Labor Standards Act (FLSA): Exempt * Financial Disclosure: Not Required * Telework Eligibility: Supervisors may approve situational telework on a case-by-case, temporary basis for limited situations. * If selected, the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement. * This position requires Defense Acquisition Workforce Improvement Act Practitioner certification in Engineering and Technical Management and is expected to meet all related certification requirements per the Department of Defense Instruction 5000.66. * However, applicants that do not meet this requirement are eligible to be hired but must obtain a Engineering and Technical Management Practitioner certification within 5 years (60 months) after the first day of starting in the position. Qualifications The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: Information Technology (IT) Management Series 2210 (Alternative A) for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 01/20/2026 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. Qualifications In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GS/GG-14 in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: * Experience in Leadership & Coordination including supervisory or management experience, with demonstrated success in coordinating, synchronizing, and integrating complex work streams and requirements. * Experience in aligning product development efforts with overarching business objectives and architectural standards. * Experience in Technical Expertise with an understanding of project and system development methodologies, cloud architecture, and infrastructure/systems engineering. * Experience in Product Management with knowledge in emerging software developments and a proven track record of designing, implementing, and managing cloud-based applications. * Experience in Security & Compliance with a background in integrating and operationalize information assurance/information security policies, aligning them with modern engineering standards and architectures. Specifically you will be evaluated on the following competencies: * Strategic Thinking- Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization in a global environment that takes into consideration the environment, resources, capabilities, constraints, and organization goals and values. Capitalizes on opportunities and manages risks and contingencies, recognizing the implications for the organization and stakeholders. * Knowledge of software engineering design and development methodologies, paradigms, and tools; the software life cycle; software reusability; and software reliability metrics. * Requirements Analysis- Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches * Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. * Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Highly Desirable Skills: * ITIL Business Relationship Manager certified * Lean Six Sigma Green Belt certified * SAFE Agile PO/PM certified Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information VETERANS PREFERENCE/CURRENT OR FORMER FEDERAL In accordance with DoD Instruction 1400.25, Volume 2005, veterans preference is not required to be applied when considering candidates with prior Federal competitive or excepted service who have completed a probationary or trial period and have not been separated for cause. Therefore, veterans preference will not be applied to applicants with current federal service, or former federal civilian service meeting the above criteria. Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: ********************************************************************************* Applicants selected from this announcement may be required to serve a two-year trial period. If selected, Federal employees currently serving in the competitive service must acknowledge that they will voluntarily leave the competitive service by accepting an offer of employment for a DCIPS excepted service positions. If selected, non-DCIPS candidates must acknowledge in writing that the position they have been selected for is in the excepted service and covered by DCIPS. All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statue, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status. For more information on the DCIPS occupational structure click here. For more information about career advancement in DCIPS click here. ACQUISITION POSITION: This position requires a Defense Acquisition Workforce Improvement Act (DAWIA) Practitioner certification in Engineering & Technical Management level. Certification prior to hiring is not essential but must be accomplished within 5 years (60 months) after entry into this position. For information regarding the DAWIA Back to Basics please visit: Home (dau.edu) or Back to Basics - Helpful Resources (dau.edu) * DAWIA (Back to Basics) Certification: NON-CAP: Position requires DoD Acquisition Practitioner certification in Engineering & Technical Management certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and the responses you provide on the application questionnaire. EXCEPTED SERVICE PILOT REVIEW: Once the application process is complete, a review of your application will be made to ensure you meet the qualification requirements listed on this announcement. All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for consideration. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Top ranked candidates will be referred to the selecting official for further review and consideration. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified'. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility and qualifications requirements must be met by the closing date of this announcement. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. The following documents are REQUIRED: 1. Your resume: * All applicants are required to submit a resume limited to two (2) pages showing all relevant experience. Your resume must address your qualifications for the position, and it may not exceed two (2) pages. Your 2-page (or less) resume must be in PDF format, with no smaller than a 0.5" margin and no smaller than a 10-point font. If you submit a resume that exceeds the two-page limit and/or does not meet the margin or font limitations stated herein, you will immediately be deemed ineligible for this position and will be removed from further consideration. Must include the work schedule, hours worked per week, dates of employment, and duties performed. * If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." * If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy. * Narrative responses in the assessment questionnaire do not replace content in your resume or vise a versa. Experience must be described in both places for qualification determinations. * Resumes should NOT include: Classified information/SSN/Photo of yourself/personal information (gender, religion, affiliation etc., Encrypted digitally signed docs). Resumes with this prohibited information will be automatically ineligible for consideration. * For qualifications determinations your resume must contain the dates of employment (i.e., Month/Year to present. Hours per Week). * If your resume does not clearly outline details for each position as noted, you may be deemed "not referred" for this position. * Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. 2. SF50 * All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. Failure to provide latest SF50 may result in you being rated ineligible for this position. 3. Veteran's Documents: * If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty. NOTE: Active duty military members are not eligible for appointment unless currently on terminal leave. PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: *********************************************************************************************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. * To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. * You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration. * You will receive an email notification when your application has been received for the announcement. * To verify the status of your application, log into your USAJOBS account, ************************ select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. To preview the questionnaire, please go to ********************************************************* Please review the General Application Information and Definitions at: ************************************************************************************************************************** Agency contact information DCSA Servicing Team Phone ************ Email ****************** Address Defense Counterintelligence and Security Agency 27130 Telegraph Road Quantico, VA 22134 US Next steps Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision. * NOTE: If you submit a resume but no questionnaire, you cannot be considered for the position. If you submit a questionnaire but no resume, you cannot be considered for the position. Your application will be appropriately documented and you will be removed from further competition against this announcement. REGARDING INTERVIEWS: Interviews may be required for this position. Accommodations may be made to conduct telephonic interviews to preclude travel hardships for applicants. Note: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy. The Defense Counterintelligence and Security Agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the point of contact for this job announcement. Your requests for reasonable accommodation will be addressed on a case-by-case basis. This announcement may be used to fill additional vacancies. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. The following documents are REQUIRED: 1. Your resume: * All applicants are required to submit a resume limited to two (2) pages showing all relevant experience. Your resume must address your qualifications for the position, and it may not exceed two (2) pages. Your 2-page (or less) resume must be in PDF format, with no smaller than a 0.5" margin and no smaller than a 10-point font. If you submit a resume that exceeds the two-page limit and/or does not meet the margin or font limitations stated herein, you will immediately be deemed ineligible for this position and will be removed from further consideration. Must include the work schedule, hours worked per week, dates of employment, and duties performed. * If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." * If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy. * Narrative responses in the assessment questionnaire do not replace content in your resume or vise a versa. Experience must be described in both places for qualification determinations. * Resumes should NOT include: Classified information/SSN/Photo of yourself/personal information (gender, religion, affiliation etc., Encrypted digitally signed docs). Resumes with this prohibited information will be automatically ineligible for consideration. * For qualifications determinations your resume must contain the dates of employment (i.e., Month/Year to present. Hours per Week). * If your resume does not clearly outline details for each position as noted, you may be deemed "not referred" for this position. * Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. 2. SF50 * All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. Failure to provide latest SF50 may result in you being rated ineligible for this position. 3. Veteran's Documents: * If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty. NOTE: Active duty military members are not eligible for appointment unless currently on terminal leave. PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: *********************************************************************************************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Job Description Powerful Partnerships. Standout Solutions. Stevens & Lee is a 200-plus lawyer full-service law firm representing clients throughout the Mid-Atlantic, New England and across the country from 18 offices in New Jersey, Pennsylvania, New York, Rhode Island, Delaware and Florida. The firm is the cornerstone of The Stevens & Lee Companies, a platform of affiliated professional service firms that provide a full range of legal, investment banking, financial advisory, insurance risk management, public affairs and government consulting services. Job Overview Stevens & Lee, a full-service law firm headquartered in Reading, PA, is seeking a Technical Trainer & Help Desk Specialist to join our team. This unique role offers a balance of responsibilities - delivering engaging training on firm-supported software while also providing Help Desk and technical support to our platform employees. We are looking for candidates with strong oral presentation and public speaking skills, a proven background in technical support, and a commitment to exceptional customer service. Because this position requires regular travel to our regional offices, a reliable vehicle is essential. The ideal candidate will be eager to learn and ready to embrace the following responsibilities: Responsibilities (including but are not limited to) Deliver new-hire and ongoing training for attorneys, secretaries, and staff through a variety of methods, including in-person sessions, webinars, and one-on-one deskside instruction. Provide follow-up training and support to reinforce learning and address evolving needs. Contribute to the design and development of training materials, including videos, user guides, and reference documents. Respond to service requests from attorneys, professionals, and staff in a timely and professional manner. Document all service and support activities within the IS Department's tracking system. Install, troubleshoot, and resolve issues related to desktop applications, hardware, and peripherals. Configure and support mobile devices (Apple and Android), ensuring secure and reliable functionality. Participate in the after-hours on-call support rotation to provide timely assistance outside of standard business hours. Skills & Competencies Excellent communication skills with the ability to engage effectively with both technical and non-technical staff at all levels. Strong presentation and facilitation skills with the ability to deliver clear, motivating training sessions. Proven customer service mindset with the ability to build strong relationships and provide responsive, professional support. Highly organized and detail-oriented, able to manage multiple priorities simultaneously and work independently with minimal supervision. Calm and adaptable under pressure, with the ability to meet strict deadlines and respond positively to shifting priorities. Collaborative, energetic team player with a proactive approach to problem-solving. Willingness to travel regularly to regional offices as needed. Qualifications Bachelor's degree or equivalent combination of education and experience. Minimum 2 years of related work experience, law firm or other professionals services experience preferred. Help Desk: 1 year (preferred). Proficient in Microsoft Office, Teams, and familiarity with iManage, Litera products, copiers, printers, and Teams phones is a plus. Self-starter with strong interpersonal, collaboration, and customer service skills While prior experience in both training and legal/professional services is preferred, we are also willing to consider candidates who bring a strong background in technical support along with excellent interpersonal and training skills. For the right candidate, we will provide the additional training and support needed to develop into this role. Job Type: Full-Time- 40 Hours/week FLSA Classification: Non-Exempt Reports To: IS Department In compliance with federal and state equal opportunity employment laws, The Stevens & Lee Companies is an affirmative action/equal opportunity employer and does not discriminate in regard to race, color, national origin, religion, disability, age, or gender.

Job DescriptionLocation: Pennsylvania (travel may be required within service areas) Compensation: $45/hour Employment Type: Contract / Part-Time About Us: Integrity Support Solutions is a licensed provider of Home and Community-Based Services, supporting adults with autism and intellectual disabilities across Pennsylvania. We are dedicated to providing compassionate, evidence-based support that uplifts individuals and their families. Position Overview: We are seeking a dedicated and experienced Behavior Support Consultant to join our growing team. The ideal candidate will have expertise in developing and implementing behavior support plans, with a specialized understanding of problematic sexualized behavior. This role involves collaboration with interdisciplinary teams to support individuals in achieving their highest level of independence and quality of life. Responsibilities: Develop, implement, and monitor behavior support plans tailored to individual needs. Provide consultation and training to staff and caregivers. Conduct functional behavior assessments (FBAs) and analyze data to inform intervention strategies. Collaborate with support teams, including families, direct support staff, and clinical professionals. Maintain documentation in compliance with regulatory and agency standards. Participate in team meetings and contribute to person-centered planning. Minimum Requirements: Masters degree in Counseling, Psychology, Social Work, or Education (required). Specialized training in problematic sexualized behavior (required). Current PA State Criminal Background Check, FBI Clearance, and Child Abuse Clearance (required). ABA training or certification (preferred but not required). Strong communication, documentation, and interpersonal skills. What We Offer: Flexible schedule Supportive team environment Meaningful work that makes a difference Opportunities for ongoing professional development If you're passionate about improving lives and equipped with the right expertise, we invite you to apply and make a lasting impact. Apply Today! Email your resume to ***************************** or visit **************************** to submit your application.

Requirements Two-year college degree in computer science or information systems or Technical School, with up to two years related experience; or equivalent combination of education and experience is desired. Excellent verbal and written communication skills Excellent customer service skills Experience with ConnectWise a plus Strong personal computer skills including electronic mail, record keeping, and internet applications such as Microsoft Office Suite are required Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario CERTIFICATES, LICENSES, REGISTRATIONS: Professional certifications such as those offered by Microsoft, Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications would be ideal A+ and Network+ certifications a huge plus Must possess ability to continue to obtain relevant certifications and licenses Valid PA Driver's License as the position may require occasional travel to clients' sites

Hi, I'm Jim, looking for a Summer 2026 IT Infrastructure Analyst Intern. Who Am I? My name is Jim Nawa, and I am the Manager of IT Infrastructure and Operations. My primary focus is on supporting our organization's IT infrastructure and IT services, ensuring that everyone has secure access to our IT systems. What Do We Do? Business Unit: IT Infrastructure & Operations Our primary focus is on supporting our organization's IT infrastructure and IT Services, ensuring that everyone has secure access to our IT systems. Additionally, we monitor that the IT Systems are running smoothly and efficiently. We are dedicated to providing secure access to all IT systems, making sure that users can connect safely and without any hassle. We troubleshoot issues, manage and maintain IT Hardware and Software and deploy solutions to Infrastructure needs. Ongoing Projects * Conduct daily reviews of incident tickets and resolve IT infrastructure issues across network systems (LAN, WAN, WLAN, Telephony). * Implement automated alarms to proactively identify potential issues. * Evaluate work requests, provide quotes and approvals, and coordinate scheduling with staff and vendors. * Develop project plans for medium and large-scale initiatives. * Ensure hardware and software technologies are maintained at supported standards. Your Role as an Intern You will be a part of a dynamic team, supporting the following tasks: Digital Workplace Innovation - Intern Assignments Big Picture: * Help transform Carpenter's digital workplace by improving data quality, IT self-service, and proactive support using automation and AI * Contribute real, production ready solutions that enhance employee experience, efficiency, and reliability Assignments: * Conduct a data quality audit of phone numbers in Workday, identifying gaps, risks, and improvement opportunities * Deliver a concise insights summary with governance and automation recommendations * Research and develop AI assisted IT FAQs to improve employee and contractor self service * Use AI tools to analyze trends, draft content, and optimize knowledge searchability * Identify high impact IT topics and create short, easy to follow how to videos * Leverage AI for script generation, captions, and content summaries * Investigate automated detection and awareness of common platform and application issues * Explore auto creation of IT tickets for recurring or high impact items Our Value Proposition - This position will allow you to develop and build expertise in the following core skills: * Adaptability - You will track, prioritize, and drive multiple concurrent projects to success, while working in a fast-paced corporate environment. * Problem Solving - Develop your critical thinking and analytical skills while assessing problems, recommending solutions or next steps and identifying best practices. * Active Learner - Ability and appetite to learn quickly is critical as you expand your knowledge and build your skill sets. * Communication - Create effective verbal and written communications in and across project teams. Organize and present results to small and large audiences throughout the organization. * Collaboration - You will work autonomously in small or large teams, many of which are matrixed teams requiring strong partnership skills. What Do We Require? You must be: * Currently enrolled in a bachelor's degree program majoring in Information Technology * Minimum 3.0 GPA * Candidates must have exposure to IT Infrastructure and AI Tools * Candidates must be proficient in Microsoft Office * Ideal candidates will be proactive, curious and eager to learn * Willing and able to work on-site at our Reading, PA location. * Applicants MUST be US Citizens or Green Card Holders due to Carpenter's government contracts. Pay Range Hourly rates are based on: 1 - Program of study; 2 - Degree type (i.e., Bachelor's); 3 - Progression in degree (i.e., 1st year, 2nd year, etc.). The range for this position is $22.00-$25.00 per hour. Commuting/Housing Assistance (If Eligible) Interns who must commute to work from outside the immediate Reading, PA area (over 50 miles one-way), will be paid a one-time lump sum payment of $2,400 (less applicable taxes) as excessive commute allowance. Interns who choose to temporarily relocate from outside the immediate Reading, PA area (moving over 50 miles one-way), will be paid a one-time lump sum payment of $4,800 (less applicable taxes) as a housing allowance. If applicable, this payment would be made during the first payroll cycle, which would be three or four weeks following the internship start date. Carpenters Commitment to Diversity, Equity, Inclusion and Belonging At Carpenter Technology, We Are One Company for All. Carpenter Technology has a culture that builds on the different backgrounds, experiences, and perspectives of all employees to drive performance. Our commitment to diversity, inclusion, and belonging is woven into our Core Values of dignity and respect for all. By embracing our diverse perspectives, we accelerate the creation of innovative solutions that deliver value to our customers. Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees. Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.

Job DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

This IT Support Specialist is a part time position that will serve as the Technology and AV support for the new affiliate high school in Western Chester County. They will also handle responsibilities related to our computer software and hardware as well as IT service support for faculty, students and staff. Education & Professional Requirements: Bachelor's degree preferred Experience with enterprise software implementations desired Blackbaud Suite Support Experience required Skills Required: Level 1 technical experience supporting hardware, software, and IP network equipment Strong technical experience supporting audio, video Strong customer service skills Strong personal relationship skills and the ability to work closely with a wide range of people Ability to manage vendors, volunteers, students, and co-workers to ensure successful projects and events Ability to handle multiple tasks and be detail oriented Demonstrates a high level of professionalism The mission of DC is to educate students who will serve God and impact the world through biblical thought and action. Please check the school's website regarding personal faith alignment and apply if you believe we are a best-fit school for you to develop personally, professionally, and spiritually. Statement of Faith

Key Responsibilities Co-lead the full migration lifecycle from legacy systems to Informatica IDMC, including discovery, planning, testing, cutover, and post-migration validation. Design and create equivalent, optimized Informatica mappings and task flows on the IDMC cloud platform Configure and manage IDMC environments, including Secure Agent installation, user management, and connection setup. Conduct thorough testing (SIT/UAT support) and performance tuning of all migrated processes to ensure data integrity, accuracy, and efficiency in the cloud environment. Troubleshoot and resolve performance bottlenecks, connectivity issues, and job failures across development, testing, and production environments. Provide knowledge transfer and mentorship to internal team members on IDMC capabilities and best practices. Experience: Minimum of 5+ years of experience with Informatica PowerCenter/on-premise data Strong hands-on experience (3+ years) with Informatica IDMC/IICS, specifically CDI and the PC2CDI migration microservices/tools. Proven experience leading at least two end-to-end large-scale Informatica migration projects. Technical Proficiency: Deep understanding of data warehousing concepts, ETL methodologies, and best practices. Advanced proficiency in SQL, PL/SQL, and relational databases (Oracle, SQL Server, etc.) for data validation and complex querying. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Experience with scripting languages like Shell or Python for automation is a plus. Soft Skills: Excellent problem-solving and analytical skills with meticulous attention to detail. Strong communication skills to explain technical concepts to non-technical stakeholders and collaborate effectively. Ability to work independently as a contractor and manage multiple priorities effectively. Education/Certifications Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Informatica Certified Professional (ICP) or relevant IDMC certifications are highly valued.

Job Description Application Support Specialist II Status: Full-Time/Salaried Exempt Reports To: Information Systems Manager, Plant Our Company Lancaster Leaf Tobacco Co Inc. is a subsidiary of Universal Corporation, the leading global leaf tobacco supplier. Lancaster Leaf manages Universal's dark air cured tobacco operations in all relevant traditional dark air-cured origins. Operations in Lancaster, PA. consist of a processing facility, storage facility, and main office which also houses Universal's dark air cured regional headquarters. The Company also has a cutting/flavoring line in the Dominican Republic. Lancaster Leaf supplies virtually all of the major cigar manufacturers in the U.S. with filler, binder, and wrapper from the U.S. and other origins. In addition to domestic supply, Lancaster exports filler, binder, and wrapper to international cigar manufacturers. Lancaster Leaf contracts directly with farmers in all dark air cured growing regions of the U.S. which include Pennsylvania, Connecticut, Massachusetts, Virginia, Tennessee and Kentucky. Summary As an Application Support Specialist II at Lancaster Leaf Tobacco Company, you will play a key role in maintaining and troubleshooting business-critical applications and related factory hardware, ensuring seamless integration and data quality across systems. You will manage data processing tasks such as ETL, imports, and configuration, while creating, testing, and deploying high-quality deliverables in compliance with ticketing and change management processes. This role requires proactive problem-solving to identify and prevent recurring issues, close collaboration with business users to gather requirements and communicate progress, and support for reporting and business intelligence platforms. Success in this position demands strong technical expertise, solid organizational and communication skills, and the ability to work independently in an agile environment, with occasional international travel.What You'll Be Doing (Essential Duties) Support and maintain business-critical applications. Support and maintain the configuration/troubleshooting of factory hardware that connects to business-critical applications. Support and maintain integration and synchronization routines and services for business-critical applications. Provide data processing support including ETL, data import and data configuration for business-critical applications. Analyze production data to ensure data quality, and as necessary identify and enact measures to mitigate data quality issues. Create, test, document, and deploy high-quality project deliverables. Understand, follow and enforce proper support ticketing processes and change management processes. Take proactive approach in identifying trends in support incidents and taking measures to prevent future recurrences. Work directly with business users to gather requirements, set timelines, and effectively communicate delivery of items as they are completed. Support and maintain reporting and business intelligence platforms for business-critical applications. Minimum Requirements Bachelor's degree in Computer Science or Computer Information Systems or equivalent work experience 4+ years of experience providing application support and working with application development teams to maintain applications. Professional application support and/or customer service Mobile and desktop hardware troubleshooting and support Strong knowledge of industry best practices in data architecture and data management. Strong organizational and time management skills. Strong interpersonal and communication skills. Ability to communicate effectively in the English language, both orally and written. Ability to work and solve problems independently and within a team environment. Ability to work in an agile development environment and take proactive approach to completing backlog work. Ability to travel internationally as needed. Preferred Requirements Experience with SQL Server SSIS, SSRS, and/or SSAS considered a plus. Experience with application support or development is considered a plus. Experience with file and service-based systems integration considered a plus. Benefits We offer a wide range of market-competitive total rewards that include 401(k) match, pension, merit increases, paid holidays, medical, dental, life, vision, short and long-term disability benefits, and tuition assistance to name a few. EOE M/F/Disabled/Vet Employer All applicants must be authorized to work in the United

We are looking for an IT Support contractor to provide on-site IT support to business users for our Continuing Care Retirement Community client located in Lititz, PA. This role serves as initial point of contact and provides day to day technical support to end users. Primary Responsibilities Install, configure and troubleshoot computer hardware and software Assist with system access, account setup and change requests Monitor helpdesk ticketing system queue and act as primary point of contact Coordinate break/fix work with company MSP including deliveries and installs Manage IT projects as needed and assist with departmental projects Requirements Excellent problem solving and troubleshooting skills Detail-oriented approach to tasks Customer service-oriented attitude Qualifications A+/Net+/Microsoft certifications strongly preferred Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting Strong reading, writing and verbal communications skills 3+ years IT experience including supporting a Microsoft Windows environment Experience with Microsoft 365 including SharePoint and Teams Capable of working independently as well as part of a team Flexible, quick learner who is resourceful, perseveres and understands the value of documentation The ability to communicate and work with all levels of staff who possess varying degrees of technical skills Be able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed Flexibility to work on-site in Lititz, PA for approximately 20 hours a week Job Type: Contractor Rate: $30-40/hour

Who we are: Network Coverage is a best-in-class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital transformation and software development for mid-market and enterprise organizations. Our comprehensive technology solutions and operational excellence allow clients to focus on their business with the value of an end-to-end technology partner. Network Coverage believes in providing purpose to our people and that character, integrity and commitment win out. Technology is our mission, empowering and developing our team is our passion. What the role is: Service Desk Specialist - Onsite Reports To: Service Desk Team Lead About the Role The Service Desk Specialist - Onsite role provides Tier 1 support to clients, addressing and resolving desktop hardware, software, and peripheral issues while maintaining recurring onsite commitments to designated client(s). As a key part of the support team, this role works directly with clients to ensure efficient and effective problem resolution. The Service Desk Specialist - Onsite collaborates closely with the Service Desk Team Lead and other team members supporting tactical and operational needs specific to each client environment. This position is essential for maintaining high levels of client satisfaction by delivering effective solutions, clear communication, and setting reasonable expectations. Accountabilities Client Support and Service Delivery Provide direct, onsite Tier 1 support to clients, addressing and resolving desktop, application, and peripheral issues in a timely manner. Maintain recurring onsite commitments to static clients, serving as an onsite technical resource for immediate client needs. Build and maintain strong client relationships, ensuring a thorough understanding of each client's environment and requirements. Manage client IT systems in line with service level agreements (SLAs) and standard operating procedures (SOPs). Update and maintain customer documentation to support consistent, high-quality service. Track and update support tickets in real-time within Network Coverage's ticketing system. Maintain a daily 80% billable rate while managing onsite tickets and providing remote assistance as required. Perform additional tasks and responsibilities as directed by the Service Desk Team Lead or Service Desk Manager to meet NetCov's operational objectives. Infrastructure Management and Optimization Perform routine checks and updates on client hardware and systems if onsite, addressing potential issues proactively. Collaborate with the managed services team to identify client trends and recommend proactive solutions when necessary. Contribute to team knowledge by producing and updating technical documentation related to client systems as needed. Client Communication and Continuous Improvement Maintain clear and professional communication with clients, setting expectations and providing updates on ticket progress. Identify opportunities to enhance service efficiency, implement best practices and process improvements where possible. Respond to customer inquiries and complaints promptly and professionally, addressing issues onsite whenever feasible. Stay informed on industry advancements and continuously enhance technical skills to improve support quality. Knowledge, Skills, and Abilities (KSAs) Required Technical Expertise: Foundational understanding of IT infrastructures, including client/server models, Windows and Mac OS, network protocols, virtualization, and endpoint security. Proficiency with Microsoft client operating systems, Active Directory, DNS, DHCP, Exchange/Office 365, and core desktop applications. Familiarity with LAN/WAN connectivity, firewalls, and wireless network solutions. Problem-Solving and Time Management: Ability to diagnose and resolve basic technical issues quickly and effectively within an onsite environment. Experience with troubleshooting tools and techniques for endpoint and peripheral devices. Strong organizational skills with the ability to prioritize tasks effectively in line with client needs and SLAs. Communication and Interpersonal Skills: Excellent verbal and written communication abilities for effectively explaining technical issues to non-technical stakeholders. Active listening skills to fully understand and address client issues. High attention to detail for accurate documentation and record-keeping. Technical Competencies Qualifications and Experience: Associate's Degree in Information Technology, Computer Science, Network Administration, or a related field (or equivalent work experience). 1-3 years of relevant IT support experience, particularly in roles involving client interaction and hands-on troubleshooting. Industry certifications (e.g., CompTIA A+, Network+, Security+, Microsoft MCP, Cisco CCNA) are desirable. Role Logistics This is a full-time position This position will require participation in a recurring predetermined on-call rotation. Work setup will be 100% onsite, 5 days a week at a client's office

Element Risk Management 's Core Values: Proactive Stewardship. We manage and protect the relationships and resources entrusted to us with the utmost care. Confident Humility. We approach our work with self-assurance and expertise, while remaining open to learning and valuing the insights of others. Unshakable Integrity. We commit to honesty, transparency, and doing what is right even when faced with adversity or no one is watching. Continuous Improvement. We seek opportunities to enhance our skills, processes, and services while fostering a spirit of excellence, innovation, and growth. Relentless Perseverance. We embrace challenges with tenacity, discipline, and endurance. Position Overview: We are seeking a highly motivated IT Support Specialist to join our technology team. This role will work directly under the VP of Technology and will be responsible for daily end-user support, Microsoft 365 administration, and endpoint management across our ~100 employee organization. The ideal candidate is hands-on, resourceful, personable, and able to troubleshoot independently. This role will also maintain accurate asset inventory of all systems and devices company-wide and support our platforms including Microsoft 365, Salesforce, and Zoom. KEY RESPONSIBILITIES AND DUTIES: At all times, the IT Support Specialist shall: Provide technical support to end users (hardware, software, network, cloud applications) Manage and administer Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive, Intune, security configuration, user provisioning) Troubleshoot desktops, laptops, printers, network connectivity, MFA, and endpoint security issues Configure, deploy, and maintain electronic equipment (laptops, mobile devices, network hardware) Maintain accurate inventory database of all electronic assets Assist with onboarding and offboarding processes (accounts, device prep, access control) Assist in Salesforce user management and light configuration support Support Zoom Phone system setup, user changes, troubleshooting Escalate advanced issues appropriately while independently resolving day-to-day operational issues Travel to branch locations approx. 25% of the time for on-site support Assist VP of Technology with special projects, automation development, and operational improvements REQUIRED SKILLS and CAPABILITIES: Strong knowledge of Microsoft 365 administration (Teams, Exchange Online, SharePoint, Entra ID/Azure AD) Strong troubleshooting skills (hardware, OS, networking fundamentals, cloud services) Excellent interpersonal communication skills - able to support non-technical staff with clarity and patience Ability to work independently, self-prioritize, and manage multiple concurrent support issues Strong documentation habits and operational discipline Working understanding of cybersecurity principles and best practices Ability to lift/move computer equipment for setups and installs Valid driver's license and ability to travel domestically (~25%) Preferred Qualifications 2+ years of IT support, help desk, systems support or desktop technician experience Experience supporting Microsoft / Windows-based corporate environment Experience with Salesforce user administration (basic config, profiles, access) Experience with Intune device management and security policies Experience working with Zoom / Zoom Phone preferred Background in computer programming (PowerShell strongly preferred; Python a plus) Experience in small to mid-sized company (50-300 employees) support environments OTHER RELEVANT REMARKS: This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.

Job Description We are looking for an IT Technician to oversee our company's computer hardware, software, and associated networks. The IT Technician responsibilities include partnering with our Managed Service Provider by monitoring network infrastructure, resolving system issues, and clearing all service tickets that require on-site support within the allocated SLA. You need to have experience with IT performance management, network administration, and system security. You will work closely with the executive leadership team on all IT Operations ensuring our systems are secure, available, and reliable. If you're also familiar with data protection regulations and can juggle multiple projects, we'd like to meet you. Requirements Responsibilities Maintain and optimize local company networks and servers (including our branched-out companies) by being the point person with our Managed Service Provider. Maintain custody records of all company provided IT hardware. Be responsible for devices both on and off premise. Oversee data backup and system security operations (e.g., user authorization, firewalls) Manage installations, repairs and upgrades of desktop, Wi-Fi, printer, cell phone, and Internet Connectivity. Ensure data is handled, and transfer QB Files from Clients to team members. Provide support and guidance to stakeholders via a help desk. Manage contracts with vendors and software licenses (e.g., development platforms, telecommunication companies, password managers). Maintain application updates like: UltraTax, Adobe, Fixed assets, Planner CS, Advance Flow, Quick Books, Practice and Go File Room (GFR). Requirements Proven experience as an IT Operations Manager Experience with system installation, configuration, and analysis Thorough knowledge of networks and cloud computing Knowledge of data protection operations and protocols (e.g., GDPR) Project Management and organizational skills Ability to manage multiple projects. Outstanding communication skills Problem-solving aptitude BSc/BA in Computer Science, IT or relevant field

Join Our Team as the Backbone of IT Innovation! Are you ready to take your IT career to the next level? Do you love problem-solving, optimizing systems, and keeping clients happy? ONE 2 ONE Inc., a leading MSP, is looking for you! Be the hero behind the scenes, ensuring our clients' tech runs seamlessly, securely, and with top-notch performance. What You'll Do Keep Systems Smooth: Monitor, maintain, and secure client networks, servers, and cloud environments. Troubleshoot Like a Pro: Diagnose issues and solve problems fast to minimize downtime. Deliver Amazing Support: Be the go-to expert, helping clients navigate their tech needs with confidence. Enhance Security: Manage firewalls, VPNs, and backup protocols to keep client data safe. Requirements What You Bring Tech Skills: 2+ years of Systems Administration experience (MSP background a plus!), knowledge of Windows/Linux, Active Directory, and networking. Certs to Impress: CompTIA Network+, Security+, or similar? Even better! Customer Service Mindset: You're great with people and always put clients first. Benefits Why ONE 2 ONE? Growth Opportunities: Work on diverse systems and expand your skill set. A Team That Has Your Back: Collaborative culture where your ideas matter. Solid Benefits: Health, dental, PTO, 401k, and more. Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don't just solve tech problems; we build the future! *To be considered for this role, please take this short 10-minute survey: ONE 2 ONE Inc.