Information technology specialist jobs in Rocky Mount, NC - 574 jobs

Title: Help Desk Intern - Four County EMC Summary Description: Provides first-level IT support to end users, ensuring the smooth operation of computer systems, hardware, and software. Acts as the primary contact for Information Systems help desk inquiries, diagnosing and resolving technical issues, and supporting overall IT operations. Academic and Trade Qualifications: High school diploma or equivalent required; Actively pursuing an Associate's degree or higher in IT or a related field is preferred. Work Experience: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Responsibilities: Technical Support & Troubleshooting (~60%) User Support: Respond to user inquiries via tickets, phone, email, and in-person. Diagnose and troubleshoot issues with desktops, laptops, printers, scanners, and other peripherals. Assist end users with software installations, configurations, updates, and account management (e.g., password resets). System Monitoring & Maintenance: Monitor system performance and ensure optimal functionality of computer resources. Support preventative maintenance on PCs, servers, and other critical IT equipment. Maintain accurate records of issues and resolutions for continuous improvement. Help Desk Operations & Documentation (~40%) Help Desk Administration: Serve as the first point of contact for IT-related issues across the organization. Provide clear guidance and support to users, ensuring rapid resolution of technical issues. Documentation: Create and update technical documentation, user guides, and IT procedures. Maintain detailed records of user issues, troubleshooting steps, and final resolutions. Collaboration: Work closely with the IT team to escalate and resolve complex technical issues. Communicate effectively with internal personnel to address IT needs and optimize system usage. Abilities and Skills: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Relationships and Contacts: Internal: Vice President of Information Technology- Receives work assignments, direction and performance evaluations. IT Department Personnel- Assists other department personnel as requested and approved by supervisor. Advises, assists and informs Cooperative personnel, as requested and authorized, in order to effectively fulfill the objectives and responsibilities of the position and cooperate in every way toward teamwork. External: Cooperates with personnel, as requested and authorized, of Cooperative member systems to carry out the responsibilities of the position. Reports to: Vice President of Information Technology Company Profile: North Carolina's Electric Cooperatives (********************************** is the brand for the family of organizations formed to support the state's 26 local electric cooperatives, including: North Carolina Electric Membership Corporation, the power supplier to many of the electric cooperatives; North Carolina Association of Electric Cooperatives, the cooperatives' trade association; and Tarheel Electric Membership Association, Inc. (TEMA), a central purchasing and materials-supply cooperative. North Carolina Electric Membership Corporation provides equal employment opportunities (EEO) to all applicants for employment.

Veranex has partnered with Genius Talent in search of an IT Help Desk Specialist to help troubleshoot and assistance end user support environment for both national and regional employees. The IT Help Desk Specialist will utilize a number of security, cloud, and software applications to assist everyday functions of Users while growing and helping build out our support environment. This is a full time on-site position. Requirements: One to Three years of Help Desk experience One to Three years customer support experience Expertise in Microsoft Azure and Local Active Directory services Experience deploying and maintaining Windows systems Prefer experience with deploying and maintaining Mac systems Understanding of network related troubleshooting Education & Experience: Minimum 1-2 Years of experience Associate degree or equivalent certification courses a plus Must be extremely self-motivated and demonstrate excellent troubleshooting, communication, and organizational skills

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Contract to Hire $25/hr US Citizen or Green Card will only be considered Are you the go-to person when friends or coworkers need tech help - and you actually enjoy it? We're looking for a Technical Support Representative who brings not just skill, but also personality, patience, and positivity to our growing IT team. What You'll Do Be the friendly first point of contact for IT support across our hotels and corporate office Troubleshoot network, application, and high-speed internet issues with professionalism and care Help onboard and train team members on basic tech tools and systems Support our network security, backup systems, and hardware maintenance tasks What Makes You a Great Fit You're curious, approachable, and love solving problems for people You communicate clearly and keep calm under pressure You're a team player who enjoys building relationships across departments You take pride in making technology work seamlessly behind the scenes Why You'll Love It Here You'll join a tight-knit, upbeat IT team that values collaboration, trust, and growth. Every day, you'll help our hotels and staff shine by keeping their technology running flawlessly. Join a company that celebrates people as much as performance - and where your technical skills and upbeat attitude truly make an impact.

Software Specialists is a company with extensive consulting experience in the Information Technology Industry. Incorporated in the state of Pennsylvania in 1998, we bring over a decade of experience in providing IT talent to Fortune 1000 companies. As a trusted partner, Software Specialists provides consulting solutions for our Clients that are not only flexible, but minimize risk while maximizing results and meeting their business goals. Recruiting and retaining the highest caliber resources ensures our consultants are capable of creating systems that our Clients can build upon to make their organizations more robust, agile and equipped for future shifts in the I.T. and global business world. Job Description Production Support 2 IT Private Banking is the information technology partner of the Organizations Private Banking division. We support our business and operations units around the globe with efficient and effective IT solutions customized to their specific needs. We offer services across the IT value chain: requirements engineering, development, deployment, maintenance, change management and support. Our mission is to work in close partnership with our business in order to help them unleash the power of their IT investments and achieve their priorities. Our goal is to leverage technology to create a long term competitive advantage for the Organization. We operate various platforms to support existing systems as well as enable enhancements and new developments. This allows us to quickly respond to our customer requests and anticipate future needs Technical Application support specialist to interface with Operations team & business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Analyze and coordinate resolution of data-related production issues for Client Mobile platform and other Private Banking applications Maintain adequate communication with clients and IT management; act as liaison between business, vendors, development and other support teams. Will be required to work extensively on Report related tasks like running processes on ad-hoc basis as required by operations. Escalate issues when required to ensure timely resolution. Become primary point of contact for reporting and data issues and requests. Develop relationships with other IT groups to ensure all issues are addressed in an expatiated and effective manner and that users are kept updated at all times. Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Documentation of production applications and infrastructure. Maintain required level of infrastructure support; liaison with internal teams where necessary. Maintain all environments in conjunction with Environment Manager Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Additional Information All your information will be kept confidential according to EEO guidelines.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description The candidate is responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. ***Candidates must have hands on experience with ServiceNow. This position is responsible for advanced level response and support for users of client computing and network services. This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position also involves supporting core platforms such as Tier 1 business applications. Qualifications Local candidates will be preferred first Additional Information Thanks and Regards, Anushka Doegar

Preferred Qualifications Certifications such as Red Hat Certified Engineer ( RHCE ) or CompTIA Linux+ are a plus. Previous experience within an academic institution or national research lab. Work Schedule requires the employee to report onsite)

Job Description Johnson Automotive has the exciting opportunity to expand our Information Technology team with the addition of a IT Support Technician who is willing to grow with the company! We are seeking a friendly, goal-oriented individual with a positive attitude to fill this position immediately. Since 1991, our family business has been exceeding the expectations of our guests and received prestigious awards from our brand partner's year after year. While we believe that we offer the best vehicles on the market today, our true strength is our people. Johnson Automotive has earned a reputation for outstanding customer service by hiring top performers that are eager to elevate our guest's experiences. Essential Responsibilities: Provide first-level support for requests coming into the company help desk; Provide assistance to associates and troubleshoot issues related to hardware and software; Install and upgrade software on the PC's; Diagnose hardware onsite and accurately determine replacement parts; Perform hardware installations; Install peripherals (printers, scanners, etc.); Format Windows computers; Replace CAT 5/5E/6 patch cables, jacks and patch panels; Ability to travel as required. Requirements: A+ Certification or equivalent work experience; Hands on experience with PC operations, preferred; Desire to take advantage of training and learning opportunities; Independent, self-starting attitude; Professional appearance and strong written and verbal communication skills; Maintain understanding of TCP/IP and networking concepts; Ability to lift typical computer equipment including, but not limited to, PCs, servers, monitors, etc.; Occasional weekends; This is an Onsite Position. Safety Matters: all employment offers are contingent upon satisfactory completion of a Background Check, Drug Test, and clean Motor Vehicle Report. Paid Holidays Paid Time Off 401(k) with Match Referral Program Employee Discounts Benefits following 60 days of employment: Medical (3 choices), Dental (2 choices), Vision Insurance Employer-Paid and Voluntary Life Insurance Short-Term and Long-Term Disability Accident, Critical Illness and Hospital Insurance Healthcare and Dependent Care Savings Accounts Employee Assistance Program Pet Insurance, WillPrep Services, Travel Aid Johnson Automotive E-Verify's and is an Equal Opportunity Employer. TAG2=SERVICE

The Office of the State Auditor requires two Service Support Analysts. The selected candidate for this role will provide first level support to users in a Microsoft Windows environment. This includes, but is not limited to password resets, A/V troubleshooting, access assistance, etc. Responsible for imaging PCs per outlined processes, distributing equipment and maintaining assignment information in an asset tracking system. Position will be responsible for identifying and documenting equipment for surplus, installing computer equipment in an office environment, maintaining printers and scanners. Position will be expected to assist users with PC performance issues and updates. Knowledge, Skills and Abilities / Competencies -Ability to analyze and assess client needs to develop effective and appropriate solutions. -Ability to independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a pre-determined course of action. -Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients

IT Support Specialist IT Support Specialist. Great opportunity for a recent Computer Science college graduate with 4+ years of experience looking for an on-site IT support position in Raleigh-Durham, NC. If you have 4 or more years of experience, we'd like to hear from you! Here's why working at RCOR is good for your career: You'll get exposure to traditional Windows PC/server network office environments, which will help you as you work with our senior team, learning about on-premises environments as well as bringing and supporting clients in Azure. RCOR is a small, top notch, MSP known for providing quality IT services to our clients. To work with us you must be a US citizen, establish roots in the Raleigh-Durham area, and willing to work to high standards. We offer: • autonomy to do what's best for the client (integrity is everything) • grow even further in your technical support career, • lots of growth potential as you learn traditional client/server networks and cloud migrations. At least 4 years of prior IT support experience is required. You must be able to lift/install computers and monitors, and drive to client offices in our service region. We'll get you started with: • Answering end-user computer and networking questions • Working with our Remote Monitoring and Management software • Updating and configuring firewalls • Rolling out multifactor authentication (MFA) • Investigating endpoint detection and response (EDR) alerts • Configuring and migrating M365 You're detail-oriented, a people person, and not shy about digging into some troubleshooting. We would like to hear from you if you have a background in PC support, networking, and helping office workers with technology. This is an in-office and client onsite position in the Raleigh-Durham, NC area. You will be working out of our office or onsite at clients in our service area. Learn more about us at rcor.com. To apply, email [email protected].

Johnson Automotive has the exciting opportunity to expand our Information Technology team with the addition of a IT Support Technician who is willing to grow with the company! We are seeking a friendly, goal-oriented individual with a positive attitude to fill this position immediately. Since 1991, our family business has been exceeding the expectations of our guests and received prestigious awards from our brand partner's year after year. While we believe that we offer the best vehicles on the market today, our true strength is our people. Johnson Automotive has earned a reputation for outstanding customer service by hiring top performers that are eager to elevate our guest's experiences. Essential Responsibilities: Provide first-level support for requests coming into the company help desk; Provide assistance to associates and troubleshoot issues related to hardware and software; Install and upgrade software on the PC's; Diagnose hardware onsite and accurately determine replacement parts; Perform hardware installations; Install peripherals (printers, scanners, etc.); Format Windows computers; Replace CAT 5/5E/6 patch cables, jacks and patch panels; Ability to travel as required. Requirements: A+ Certification or equivalent work experience; Hands on experience with PC operations, preferred; Desire to take advantage of training and learning opportunities; Independent, self-starting attitude; Professional appearance and strong written and verbal communication skills; Maintain understanding of TCP/IP and networking concepts; Ability to lift typical computer equipment including, but not limited to, PCs, servers, monitors, etc.; Occasional weekends; This is an Onsite Position. Safety Matters: all employment offers are contingent upon satisfactory completion of a Background Check, Drug Test, and clean Motor Vehicle Report. Paid Holidays Paid Time Off 401(k) with Match Referral Program Employee Discounts Benefits following 60 days of employment: Medical (3 choices), Dental (2 choices), Vision Insurance Employer-Paid and Voluntary Life Insurance Short-Term and Long-Term Disability Accident, Critical Illness and Hospital Insurance Healthcare and Dependent Care Savings Accounts Employee Assistance Program Pet Insurance, WillPrep Services, Travel Aid Johnson Automotive E-Verify's and is an Equal Opportunity Employer. TAG2=SERVICE

Job Description Who We Are: Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging. This role is Thursday-Sunday 9PM-8AM. What You'll Do: Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free. Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner. Analyze call flows, packet captures, and system logs for faults. Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues. Test and duplicate customer issues to validate the issue and resolution. Escalate issues to the relevant teams when required. Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics. Interact with various teams to provide feedback and recommend improvements to current products or procedures. Keep up-to-date with technical knowledge and learn new technologies and products. What You Need: Bachelor's degree in Computer Science, Information Technology, or related technical field Experience: 1-2 years of experience in technical support or related field Skills: Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications. Excellent communication and interpersonal skills. Capable of multitasking in a fast-paced environment. Strong problem-solving skills. Able to work individually and in teams with a focus on detail. Bonus Points: Network+, CCNA or similar PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience. The Whole Person Promise: At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. All new hires receive four weeks of PTO. PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email. Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND. Applicant Privacy Notice #SJ

Job Description Are you looking to find a career in the medical field that is working to save a life every day or become part of someone's legacy? If so, HonorBridge is seeking a positive, energetic, and highly motivated individual to join our team. HonorBridge is the largest Organ Procurement Organization in North Carolina. We partner with hospitals, transplant centers and other partners to coordinate the organ and tissue donation process. We are passionate about inspiring our community to register as organ and tissue donors and provide support to the families of those who give the gift of life. Job Summary: Due to growth, HonorBridge is recruiting for an IT Service and Support Administrator. In this position you will be responsible for the support of HonorBridge desktop and multimedia information systems. This responsibility includes the support of desktop hardware and peripherals, phone systems, audio / video equipment, and software applications. The incumbent delivers excellent customer service to internal and external customers, stakeholders, and partners. This position enhances end user technological capability, efficiency, and quality while providing effective IS support for the organization. This will include direct user support, coordination with internal and external partners, service evaluation, day-to-day operations, lifecycle management planning and implementation, routine assessment, understanding the needs of the business, providing direct support for HonorBridge colleagues. What You'll be Doing: This is an onsite position based out of our Greenville, NC office with the opportunity to work remote 1 day a week. Work hours will vary, but will fall between 7:00 a.m. and 7:00 p.m., Monday through Friday. The schedule will consist of eight-hour workdays. Primary Responsibilities Contributes to HonorBridge's Mission by being devoted to building connections that save and heal lives through organ and tissue donation. Achieves job functions in alignment with HonorBridge values. Trust - Honor the trust that people place in us. Diversity, Equity & Inclusion - We work as one. We celebrate all. Service - Commit to service excellence. Innovation - Embrace the power of innovation. Passion - Live our passion for healing lives. Adheres to HonorBridge's policies, procedures, and standards Builds caring and compassionate relationships Consistently demonstrates effective communication Promotes teamwork to ensure success at HonorBridge Fosters a customer-first support culture for all IS resources including implementing best practices. Provides excellent and timely service to internal and external customers and stakeholders. Provide initial and follow-up technical and customer support primarily via phone, web, instant messenger, and email. Support includes email accounts, connectivity issues, operating system problems, enterprise applications, a variety of desktop software packages, as well as audio / video systems. Monitor incident management queue for all incidents. For each incident, perform QA on troubleshooting steps taken to date; determine appropriate escalation path and assign incident to appropriate team for resolution; validate expected incident response and resolution times; and provide contact information directly to customers. Creates and maintains user accounts, profiles, groups, and access rights for internal and external systems. Creates and maintains all documentation for all supported systems and equipment. Assists in the development, maintenance, and reporting of IS metrics that measure key performance indicators. Aids in the development and maintenance of an inventory tracking system for all IS-related company assets. Helps to ensure that company equipment, systems, and services are compliant with business continuity plans and procedures. Ensure the implementation of disaster recovery processes and business continuity procedures for re-establishing servers, databases, telephone systems, and operating systems in the event of disruptions, both minor and catastrophic. Adhere to and enforce information security policies practices to minimize risk and create a strong information security posture for HonorBridge. Actively and constructively participates in quarterly Performance Check-Ins. Provides training and instructional documents to HonorBridge staff for the purpose of staff onboarding and / or development. Performs other duties as assigned by supervisor. What we are looking for: Associate's degree with concentration in computer-related field preferred 2+ years of technology experience in healthcare/regulatory environment preferred Demonstrates understanding of diverse aspects of information systems, including desktop and laptop integration, general networking, telephone integration, and audio / video required Knowledge of Windows desktop operating system, Active Directory, and Microsoft Office highly desired Excellent analytical and problem-solving abilities Excellent written and verbal presentation skills Strong communication and organizational skills Ability to communicate effectively with management, peers, and staff Highly motivated with the ability to drive results expected What is in it for you? Medical, Dental, Vision insurance Health Savings Account Flexible Spending Accounts A matching retirement plan, Paid Sick and Vacation time. Financial Finesse program Life Balance Account Reimbursement Professional Development and Growth A chance to save a life! Plus, a lot more!

Timmons Group is seeking a skilled and customer-focused IT Specialist to join our Raleigh, NC office. This role is ideal for a tech-savvy professional who thrives in a dynamic environment and enjoys solving complex technical challenges. As an IT Specialist, you'll be a key troubleshooter and support resource for hardware and software across the organization. You'll manage software license servers (e.g., Bentley SELECT, ArcGIS, Adobe, Microsoft, Autodesk), monitoring tools (e.g., System Center), backup solutions (physical and cloud-based), and provide advanced support for critical user issues. Essential Duties and Responsibilities of a successful candidate include but are not limited to: * Manage IT services, tools, and licensing components * Support end-users and teams in designing solutions and resolving technical issues * Collaborate with the Systems Administrator to address networking problems * Continuously learn new technical skills and procedures * Work independently on projects and deliver effective solutions Skills/Requirements of a successful candidate include but are not limited to: * Bachelor's degree in IT, Information Systems, or Computer Science (preferred) * 3-5 years of relevant experience (preferred) * Strong knowledge of Windows and Linux operating systems * Familiarity with virtualization platforms and AutoCAD-related software (a plus) * Basic understanding of IPv4 networking * Ability to diagnose performance bottlenecks (bandwidth, I/O, memory, CPU) * Experience with web application administration (IIS, Nginx, Apache) * Proficiency in server OS administration (Windows Server, Ubuntu, RedHat) * Scripting skills (PowerShell, Bash, Command Line) * Office365 administration experience * Availability for occasional night/weekend support * Strong problem-solving and remote troubleshooting skills * Excellent verbal and written communication * Experience with Autodesk and ArcGIS products * A friendly, customer-service mindset * Initiative and a passion for continuous learning * Professionalism and maturity in handling responsibilities

Mapjects is a leading centralized logistics operations portal platform. Email resume and contact to -> ****************** Compensation is very competitive, and commensurate with experience, loc Raliegh or Eagan MN) Corp 2 Corp, 1099, or W2 (please email your expectations, and availability to start) Please answer questions below Job DescriptionYou will need to manage windows servers and be experience on windows servers, i.e. Windows 2k12 (VM's) setup a cluster, domain controllers, web servers, updates and security. IT or System Administrator needed for related issues System or IT software Troubleshoot/upgrade Active Directory, Microsoft Exchange and Enterprise Messaging software May evaluate and install patches, and resolve software related problems Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions Qualifications Intermediate knowledge of Active Directory, Exchange and Enterprise Exchange / Messaging Software Additional Information please email word copy of resume to ensure it has your contact information, and phone number to reach you. ***************** or ******************