IT SUPPORT SPECIALIST
Information Technology Specialist Job 36 miles from Tulsa
req19513 IT SUPPORT SPECIALIST Staff Full-Time DS9822 OSU INSTITUTE OF TECHNOLOGY Technology Services Okmulgee, Oklahoma United States 17.50 - 18.00, Commensurate with education and experience M-F 7:30a-4:30p (may vary) GENERAL SUMMARY: Provide technology support to all employees. Install and maintain workstations, servers, networking and audio visual equipment, peripheral equipment, and associated software. Provide Service Desk phone support for stakeholders including employees, students, and authorized visitors to campus.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Diagnose, troubleshoot, repair, maintain, inventory, and setup computer hardware, networking and audio visual equipment, peripheral devices, and software.
* Answer and respond to Service Desk calls, emails, service tickets, and personnel requests for technical support on a timely basis.
* Create, document, and close a Service Desk ticket for all requests for services in timely manner.
* Diagnose problems correctly and quickly using a high degree of patience, troubleshooting, critical thinking, customer service, and researching skills.
* Identify, investigate, and resolve technical problems.
* Configure hardware and software for end users.
* Assist Infrastructure Administrator in deploying any campus-wide upgrades and troubleshooting.
* Establish and maintain a good working relationship with all academic and administrative divisions.
* Provide end-user training.
* Train and supervise student workers, delegating tasks and confirming timely and accurate completion and service ticket documentation of assigned tasks.
* Document and provide accurate technical solutions to end-users on a timely basis.
* Document and escalate, as applicable, support calls for which timely resolution is not possible.
* Monitor, document, and maintain assigned server applications.
* Build, maintain, and deploy computer images.
* Assist in documenting departmental inventory.
* Assist in office relocation by performing reconnect of the relocated computer and telecommunications equipment.
* Assist the Infrastructure Administrator or Server Administrator with any necessary wiring.
* Other related duties as assigned.
Please upload cover letter, resume, and list of references for full consideration.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications:
* Associate degree in Information.
* Technology or a related discipline from an accredited college or university required; Bachelor degree preferred.
* Evidences a history of demonstrating ethical and professional behavior.
* Two years' experience in a computer-related field.
* Extensive knowledge and experience with hardware, networking, operating systems, and software.
* Must possess excellent critical thinking, troubleshooting, and decision-making skills.
* High level of productivity, hardware, operating system, networking, database and software skills.
* Understanding of networking and services, internet and Web 2.0 proficiency.
* Must have an understanding of binary operations and possess algebra skills.
* A positive "can-do" attitude along with a professional appearance and demeanor should be modeled at all times.
* Must have a willingness to continually self-initiate learning to remain current in expertise.
* Must be service oriented with ability to work and respond effectively to various audiences of internal and external clients, exhibiting high production standards.
* Ability to define problems, collect data, establish facts, recommend and implement solutions in a timely fashion.
* Strong organizational skills as well as a demonstrated ability to multi-task and work in a deadline-driven environment.
* Must be flexible, innovative and self-motivated.
* Advanced verbal and written communication skills.
* Must possess excellent interpersonal skills, with the ability to effectively recognize and resolve conflict.
* Valid Oklahoma driver's license.
* ITIL v3 Foundations certification is highly preferred.
* Professional industry certifications are highly desirable.
* Ability to work some evenings and weekends. Provide on-call availability.
* Must be able to lift and carry equipment and supplies weighing up to 50 pounds.
* Must be able to bend, stoop, reach and have manual dexterity to efficiently operate a computer keyboard and efficiently repair computer equipment, and vision sufficient to read written communications and computer display screens.
* Travel may be required.
* Primarily a normal office physical environment. Some work in computer rooms where dust and dirt may have accumulated. Travel across campus with equipment is necessary.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Computer Field Technician
Information Technology Specialist Job In Tulsa, OK
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Desktop Support Specialist
Information Technology Specialist Job In Tulsa, OK
Hartwig Staffing is partnered with a well-known company in Tulsa that is looking to add a Desktop Support Specialist to its team! Compensation on this role is $40K - 55K.
Skills you'll need/what you'll do:
At least 1 or more years of experience with Desktop Support.
Must have strong networking and troubleshooting skills.
Previous experience and a strong understanding of Windows software and servers.
Needs to have excellent customer service skills.
This person will be a "first responder" for IT Issues.
Address miscellaneous IT issues for clients.
Responsible for setting up IT environments from scratch.
Handle client calls that range from simple computer restarts to serious networking or server issues.
Why you want this job:
Work at a company with a laid-back and fun culture
Variety of work, something new every day
Grow skillset exponentially
Trusts employees to get work done
IT Technician
Information Technology Specialist Job In Tulsa, OK
divdiv id="is Pasted" style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:"Calibri",sans-serif;border-top:solid windowtext 1.0pt;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:none;padding:1.0pt 0in 1.0pt 0in;'p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;border:none;padding:0in;'strong City National Bank and Trust/strong/pp style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;border:none;padding:0in;'Position: IT Technician/pp style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;border:none;padding:0in;'Department: IT/pp style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;border:none;padding:0in;'span style="font-family:Calibri;"Status: Full Time /span/p/divp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:105%;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style="font-family:Calibri;"Description/span/strongspan style="font-family:Calibri;": /spanspan style='font-family:"Times New Roman";' /spanspan style="font-family:Calibri;"End-user support of IT hardware and software, including but not limited to workstations and workstation peripherals, servers, telecommunications hardware, surveillance equipment, printers, mobile devices, and audio-video equipment. /span/pp style='margin:0in;font-size:16px;font-family:"Arial",sans-serif;color:black;'strongspan style='font-size:15px;font-family:"Calibri",sans-serif;'Responsibilities/span/strongspan 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applications/span/lilispan style='font-family:"Times New Roman";'Assist in maintaining strict information security controls/span/lilispan style='font-family:"Times New Roman";'Other job duties as required/span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;line-height:105%;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-family:Calibri;" /span/pp style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style="font-family:Calibri;"Qualifications:/span/strong/pul style="list-style-type: disc;margin-left: -0.25in;"lispan style="font-family:Calibri;"IT-related professional certifications a plus/span/lilispan style="font-family:Calibri;"Must be able to work heights using a portable ladder/span/lilispan style="font-family:Calibri;"Occasional travel required/span/lilispan style="font-family:Calibri;"Occasional on-call and holiday work required /span/li/ulp style='margin:0in;text-align:justify;font-size:16px;font-family:"Times New Roman",serif;'strongspan style="font-family:Calibri;" /span/strong/pp style='margin:0in;text-align:justify;font-size:16px;font-family:"Times New Roman",serif;'strongspan style='font-size:15px;font-family:"Calibri",sans-serif;'Education and Experience:/span/strong/pp style='margin:0in;text-align:justify;font-size:16px;font-family:"Times New Roman",serif;'strongspan style='font-size:15px;font-family:"Calibri",sans-serif;' /span/strong/pul style="list-style-type: disc;margin-left: -0.25in;"lispan style='font-family:"Calibri",sans-serif;font-size:15px;'High School diploma or equivalent. /span/lilispan style='font-family:"Calibri",sans-serif;font-size:15px;'1-3 years relevant experience or equivalent education in an IT-related discipline /span/lilispan style="font-family:Calibri;"Valid driver's license/span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style="font-family:Calibri;"Physical Requirements: /span/strongspan style="font-family:Calibri;"The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./span/pul style="list-style-type: disc;"lispan style="font-family:Calibri;"Constant use of computer screens/span/lilispan style="font-family:Calibri;"Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear/span/lilispan style="font-family:Calibri;"Ability to sit for long periods of time/span/lilispan style="font-family:Calibri;"Long periods of typing and repetitive motion/span/lilispan style="font-family:Calibri;"Close vision and ability to adjust focus/span/lilispan style="font-family:Calibri;"Must be able to lift and/or move up to 50 pounds/span/li/ulp style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style="font-family:Calibri;"Other Duties: /span/strongspan style="font-family:Calibri;"Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice./span/pp style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:.5in;line-height:115%;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-family:Calibri;" /span/pp style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-family:Calibri;" /span/p
/div
Help Desk Technician II
Information Technology Specialist Job In Tulsa, OK
Help Desk Technician II REMOTE - 10 am to 7 pm CST Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve along with their business. Our custom-tailored solutions can be delivered modularly, or as a complete, end-to-end service; providing an unrivaled level of accountability for our clients' communications, managed IT and cloud-based services. Access One's services give businesses back their time and increase their productivity. Our clients' success is our success. Why a Career at Access One
An opportunity to grow your career and expand your knowledge
Professional development and growth through continual learning
Recognition of all your accomplishments, large and small
A chance to relax and enjoy your co-workers at company events
Access to health programs such as gym membership incentives
Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning
Volunteer and donation opportunities to help improve our community
What you will do The Help Desk Technician II is responsible for supporting inbound tickets and phone calls for multiple clients in a fast-paced environment across diverse network environments. The primary role of this position is to provide outstanding customer service for Tier 2 service requests, incidents, and problems reported by end users as well as assisting or taking over issues from our Tier 1 team members. These type of issues/request can range from working with end user workstations, servers, virtualization, printers, networks, and any vendor specific hardware and software that a client may use. Access One is looking for a confident and knowledgeable technician that is willing to go the extra mile to provide outstanding customer support with a “can do” attitude. Job Responsibilities
Provide support of incoming requests to the help desk via phone and/or ticketing system to ensure courteous, timely, and effective resolution of end-user issues.
Ability to prioritize incidents, alerts, and service requests according to defined processes to meet defined SLAs.
Advanced technical support at the network level: WAN/LAN/WLAN, Firewalls, Routers, and Switches. Experience with Cisco, Meraki, and SonicWALL is a plus
Advanced remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor and manage Microsoft Windows 10/11 Operating Systems.
Monitor and manage Microsoft Windows Server 2012/2016/2019
Managing and Administrating clients Microsoft O365 environments
Previous experience of using an RMM is a plus
Maintain internal and/or client-facing documentation as changes or knowledge is found
Detailed communication with customers and vendors as required to keep all parties informed of issues, progress, changes, and resolutions.
Support of backup and disaster recovery solutions. Datto is a plus
Work closely with team members, Field Engineers, NOC, and Project Engineers when needed or called on for assistance.
Improve customer service with the ability to seek opportunities to increase client satisfaction and deepen client relationships
Fast and timely turn around on all customer requests and escalations
Both being able to receive escalated service requests as well as knowing when to escalate requests to appropriate higher-level team members or departments when needed
Responsible for entering time and expenses as it occurs in our ticketing system
Ability to work independently with locating information to assist a customer/vendor
Ability to assist and or train other team members when assistance is needed
Who you are
Having worked in an MSP environment is a plus
Minimum High School Diploma or equivalent
College level courses in IT and/or certification preferred
Professional IT Certifications, such as: Microsoft MCP/MCSA, Cisco CCNA, Azure AZ-900 or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One.
Minimal 4 years of experience in similar role
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnostic skills of technical issues
NinjaOne RMM /ConnectWise PSA experience strongly desired
Knowledge of IT applications, processes, software, and equipment
Strong organizational and customer service skills
Interpersonal skills: such as communication skills, active listening, and customer-care
Ability to multi-task and adapt to changes quickly
Ability to work in a team and communicate effectively
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization's key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to work in a fast-moving environment
Salary Range $26-27/hour DOE
Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Dynamic PC Support Techician
Information Technology Specialist Job In Tulsa, OK
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Help Desk Technician
Information Technology Specialist Job In Tulsa, OK
Norlem Technology Consulting has evolved into a world class service provider in Cyber Security. We provide consulting services to our customers to sell, design, implement and support their cyber security needs utilizing Palo Alto Networks solutions. We also provide IT support for our legacy managed service customers. Norlem employees enjoy an exciting, fast paced, and challenging work environment with amazing opportunities for growth into Cyber Security roles. We are currently looking for a qualified individual to fill the role of Help Desk Tier 1/On-Site Technician. We offer excellent benefits including medical and dental benefits, vacation, and retirement.
Duties and Responsibilities:
Receives telephone calls from users having problems using computer software and hardware (including peripherals) or inquiring how to use specific software, hardware, or operating systems.
Provides hardware, software, and OS troubleshooting, repair and installation for customers.
On-site work at Clients sites to troubleshoot existing equipment as well as delivery of new equipment.
Uses ticketing system to document hardware configurations, support issues, and resolutions for team-members' reference.
Keeps all parties updated on issue status. Participates in aspects of the job that enhance efficiency of Help Desk and customer satisfaction.
Understanding of operating systems and software, with excellent troubleshooting skills gained through experience and/or training.
Must be outgoing and able to interact with other team members, customers, and management, over the phone or at customer sites.
Maintains a professional appearance, behavior, and conduct.
Maintain a Valid Driver's License and Current Insurance
Have Reliable Transportation.
1 years of experience
Required Knowledge, Skills, and Abilities:
Strong organizational, time management and problem solving skills required.
Knowledge of Windows Operating Systems, Server Operating Systems, File and Print Sharing, and Active Directory for new user account creations, password resets.
Knowledge of Microsoft Office products including Outlook, Excel, and Word
Strong “independent” research skills.
Knowledge of Microsoft Office 365, Active Directory, Group Policy, DNS, and DHCP.
Knowledge of Android, iOS, and Windows Phone.
Technical Certifications (Cisco, Microsoft, Ruckus, Palo Alto, Aruba, VMware) are preferred but not required.
Various Network protocol understanding
Basic understanding of Network architecture and ability to run/patch network Cabling
Hybrid IT Support Technician II - Tulsa, Oklahoma
Information Technology Specialist Job In Tulsa, OK
Join Our Growing Team at Dedicated IT - Leaders in Healthcare IT!
At Dedicated IT, we're more than a Managed Service Provider-we're healthcare's trusted IT partner. Proudly ranked #33 on CRN's 2022 Fast Growth 150 List, we've established ourselves as a household name in Healthcare IT. With our people-centric culture, competitive benefits, and consistent year-over-year growth, we're known as an employer of choice in the Managed Services world.
We believe in investing in our team. That means prioritizing your professional AND personal success through career development, advancement opportunities, certification support, and work-life balance. Here, you'll find a supportive environment that celebrates growth and innovation.
As we continue to rise as one of the top 5 privately-owned MSPs in the U.S., we're looking for a Level 2 Support Technician to join our Mid-Market Service division. In this role, you'll have a direct impact on our mission and help shape the future of healthcare technology.
Ready to advance your career with a leader in Healthcare IT? Apply today and let's build the future of healthcare, together!
If you would like to know more about Dedicated IT, click the links below:
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Position Summary
Location: Tulsa, Oklahoma Zip Code: 74146
Schedule: Hybrid schedule, 1 day per week average onsite time with client in Tulsa. Possibility of evolving into full-time onsite role
Salary: $55,000 - $65,000
As a Support Technician at Dedicated IT, you'll be at the heart of helping businesses in the healthcare industry manage their technology, support their teams, and respond to day-to-day needs. Working in our Service Desk, you'll gain hands-on experience with a wide variety of systems, learning to manage technology at all scales. Equipped with modern tools and cutting-edge hardware common to the Enterprise clientele we partner with, you'll have what you need to deliver an exceptional support experience while continually developing your technical skills.
Our Support Technician I's are customer-focused problem-solvers who provide fast, effective technical support. You'll be the first line of defense, fielding incoming calls, tackling e-mailed tickets, and offering mentorship to your teammates. As the frontline of Dedicated IT, you'll help a diverse range of clients with creative solutions to technical challenges-making a real impact in their daily operations.
We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.
Key Responsibilities for Support Technician - Level 2
Resolve client issues through support tickets, meeting SLA requirements.
Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service.
Tackle a range of issues, from basic to complex, as requested by end users.
Document detailed notes, track time accurately, and update technical documentation.
Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations.
Mentor teammates and train users on supported software and hardware.
Quickly identify and communicate potential major incidents to the Team Lead.
Troubleshoot and create workarounds when standard procedures don't apply.
Assist with software installations and vendor management for client support.
Maintain timely case follow-up and keep clients updated.
Collaborate on client projects with the fCIO and POD Teammates
Key Responsibilities & Technical Requirements:
Desktop Support: Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users.
O365 Administration & Troubleshooting: Manage and troubleshoot Office 365 services, including SharePoint, OneDrive, and other collaboration tools, to enhance team productivity.
Support Ticket Management: Resolve and document support tickets efficiently using ConnectWise, handling support requests via calls, chat, and email with a customer-centric approach.
Network & Connectivity: Perform basic troubleshooting for network issues (DNS, DHCP, VPN) and assist with firewall configurations to ensure secure and reliable connectivity.
Windows & Virtual Server Support: Support Windows environments and virtual servers, managing tasks such as file permissions, Active Directory administration, and more.
EMR/EHR Vendor Coordination: Serve as a liaison for EMR/EHR support through vendor management, ensuring quick and effective issue resolution for critical healthcare applications.
End-User Training & Mentorship: Provide training and mentorship to end users, guiding them through common IT tasks and promoting best practices to enhance their tech confidence and productivity.
Team Collaboration & Mentorship: Collaborate with team members and offer mentorship to junior technicians, sharing knowledge and promoting a culture of continuous learning and growth.
Executive Support & Professional Demeanor: Deliver top-notch, responsive support to executive and senior leadership with a poised, professional demeanor, ensuring their tech needs are handled promptly and efficiently.
Education & Experience Qualifications
Minimum Education: High School Diploma or GED required.
Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience may be considered in lieu of specific certifications.
Experience: 2-3 years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP), required.
Healthcare IT Experience: Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.
Perks & Benefits
Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
401K with Company Match: Start planning for your future with our competitive retirement savings plan.
Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.
Thanks for your interest in Dedicated IT!
Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.
Technical Support
Information Technology Specialist Job In Tulsa, OK
Job Title: Technical Support If you're the go-to person for technical help, quickly grasp new technology and software, and enjoy sharing your knowledge with others, then keep reading! We are a provider of products such as Security Cameras, DVRs, and Alarms across the USA. Despite the economic situation, we are experiencing growth and have ambitious plans to become one of the world's most recognized and largest security distributors.
While this is an entry-level position, we seek someone who is eager to advance themselves by contributing to the growth of Rackmount Solutions. There is potential for a long-term partnership, and when we achieve our goal, we hope you'll be there to celebrate with us and say, "We Made It!"
Let's talk about what you would be doing on a typical daily basis:
* Primarily answering phone calls and returning calls to assist customers with technical inquiries or issues. Comfortable phone communication is crucial.
* Addressing technical problems and questions through email correspondence.
* Providing support and guidance to customers with technical queries via our online chat system.
What kind of skills do you need to thrive in this position:
* Proficiency and comfort with technology, coupled with the ability to quickly learn new technical concepts. You should relish tackling and conquering new technical challenges.
* Strong problem-solving skills, as some issues won't have predefined solutions. We value understanding the problem and effectively explaining the resolution to the customer over relying on scripted responses.
* Patience is essential, as you'll be assisting customers who may not be tech-savvy.
* The ability to communicate complex concepts in a simple and understandable manner.
* Outstanding customer service skills. Our business thrives on providing top-notch customer support.
Details about the position:
* Working hours are Monday through Friday, from 9 am to 5 pm.
* Health and dental insurance are provided.
* 401k option available.
* Paid time off (PTO) is offered.
* Competitive salary.
Upload Your Resume
Company Overview:
For more than 15 years, Rackmount Solutions has provided Server Racks, Server Cabinets, Wall Mounts, Cooling Solutions, Outdoor Enclosures, Batteries, Integrated AC and DC Power System Solutions, ID Printing Solutions, Server Rack Accessories, and Networking Equipment along with installation and maintenance services for the Datacom and Telecom industries.
The Rackmount Solutions headquarters located in Plano, TX has been certified to ISO 9001:2015 and has been recognized as an Inc. 5000 company. We have a well-established track record of customer service and product performance. We're experts at delivering custom solutions designed to fit your exact server rack needs, both on time and on budget. From a home server rack to a unique single custom cabinet, from one equipment rack to an entire custom data center, Rackmount Solutions has all of the rack cabinets and rack accessories you need. Our staff knows these products from top to bottom and can help find the right fit for your space.
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Information Technology - Seasonal Intern- Information Technology
Information Technology Specialist Job In Tulsa, OK
As an Information Technology Intern, you will be assisting in the upgrading of computers from Windows 10 to Windows 11. Working closely with our IT team, the successful candidate will ensure a seamless transition to the latest operating system. This position offers an excellent opportunity for motivated and detail-oriented individuals seeking hands-on experience in IT support and system administration.
KEY RESPONSIBILITIES:
* Assist in the planning and coordination of Windows 11 upgrade project.
* Conduct pre-upgrade system assessments to ensure compatibility with Windows 11 requirements.
* Perform data backup and migration procedures to safeguard user files and settings.
* Deploy Windows 11 on designated computers following established protocols and best practices.
* Troubleshoot and resolve any technical issues encountered during the upgrade process.
* Provide end-user support and guidance regarding new features and functionalities of Windows 11.
* Document upgrade procedures, configurations, and troubleshooting steps for future reference.
* Collaborate with IT team members to optimize upgrade workflows and minimize downtime.
* Communicate effectively with stakeholders to provide project updates and address concerns.
* Adhere to security policies and procedures to safeguard sensitive information throughout the upgrade process.
QUALIFICATIONS:
* Basic understanding of Windows operating systems and familiarity with Windows 10.
* Strong troubleshooting and problem-solving skills with attention to detail.
* Excellent communication and interpersonal skills, with the ability to interact professionally with users of varying technical abilities.
* Ability to work independently as well as part of a team in a fast-paced environment.
* Prior experience with computer hardware/software installation and maintenance is a plus.
* Knowledge of system imaging and deployment tools (e.g., Microsoft Deployment Toolkit, Windows Deployment Services) is desirable but not required.
* Availability to work full-time during the specified seasonal period.
EDUCATION:
* Currently enrolled in a relevant degree program such as Computer Science, Information Technology, or a related field.
CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin
Other details
* Job Family Commercial
* Pay Type Hourly
Apply Now
* Tulsa, OK, USA
IT Support Intern
Information Technology Specialist Job In Tulsa, OK
IT Support Intern (Managed Services Provider) - Entry-Level Opportunity
Employment Type: Internship (Potential for Full-Time)
At Contango, we specialize in providing top-tier IT solutions to businesses, ensuring smooth operations and excellent client experiences. As we continue to grow, we're looking for motivated, tech-savvy interns to join our Service Desk team and gain hands-on experience in IT support, troubleshooting, and customer service.
This is a foundational team member opportunity in Tulsa. You will be part of the wave of team members in Tulsa, forging a path for the company and your career as we grow this office to over 100 team members in the coming years.
Why are we building this team in Tulsa?
Backed by local banks, the regional funding initiative and local venture capital, Contango is excited to build our future with a new Tulsa-based office bringing great customers and talent to help us grow. We plan on making Contango the number one place to work in Tulsa and want you to help us.
About You
As an IT Support Intern, you'll assist in providing first-level technical support to our clients while learning the ins and outs of working for a leading Managed Services Provider (MSP).
Why Join Us?
Hands-on Experience - Work directly with experienced IT professionals in a fast-paced, real-world environment.
Career Growth - A structured training program with mentorship and potential for full-time placement.
Diverse Tech Exposure - Learn about enterprise IT environments, troubleshooting methodologies, and industry best practices.
Client-Facing Experience - Develop essential communication and problem-solving skills while assisting real clients.
How You Will Make an Impact
Serve as the first point of contact for client technical issues (via phone, email, or chat).
Troubleshoot basic hardware, software, and network-related issues with guidance from senior technicians.
Document issues, resolutions, and client interactions in our ticketing system.
Assist in new device provisioning, including setting up laptops, desktops, and mobile devices.
Install and configure Windows, mac OS, and Microsoft 365 applications.
Learn and apply best practices for security configurations and endpoint management.
Work alongside L1 & L2 engineers to escalate and resolve more complex technical issues.
Provide excellent customer service by clearly communicating IT solutions to non-technical users.
Participate in team meetings and training sessions to improve your technical skills.
Maintain accurate records of troubleshooting steps and solutions.
Contribute to the IT knowledge base by documenting newly learned processes.
Gain exposure to ConnectWise, IT Glue, remote monitoring tools, and automation platforms.
Embody and enhance our culture where every team member is part of building the company, is empowered to make impactful decisions and forge a path for career advancement.
Skills & Qualifications
We're looking for tech enthusiasts who are eager to apply what they've learned in school to real-world IT environments.
Basic Qualifications:
Currently pursuing or recently graduated with a degree in IT, Computer Science, Cybersecurity, or a related field.
Passion for technology, problem-solving, and customer service.
Strong communication skills and ability to work directly with clients and teammates.
Detail-oriented and eager to learn new IT systems and tools.
Bonus Skills (Not Required but Nice to Have):
Experience with Windows and mac OS troubleshooting.
Basic understanding of networking concepts (DNS, DHCP, VPN, etc.).
Familiarity with Microsoft 365, Active Directory, or Helpdesk ticketing systems.
Certifications such as CompTIA A+, ITIL, or JAMF 100 (a plus but not required).
What we offer:
Paid Internship with potential for full-time employment.
Professional Development - Hands-on training and mentorship from experienced IT professionals.
Industry Certifications - Guidance and sponsorship opportunities for relevant IT certifications.
Fun, Collaborative Culture - Be part of a team that values growth, teamwork, and innovation.
About Contango
It's not a common term, but one widely used on trading floors and in commodity circles. Contango, as defined, is when the future price is higher than the spot (or current) price. This is the heart of Contango; to move upward, constant improvement. We want our employees, our clients, our vendors, friends and family to climb the forward slope, to always improve, always gain value, always achieve higher levels of success, and to do it together.
Serving over 60 amazing clients and their close to 2,000 employees, we provide effective and efficient information technology solutions to businesses and organizations through experienced consulting, service and support. We achieve this with open communication, by working closely together and earning our client's trust; resulting in a mutually beneficial, long-term relationship.
At Contango, we're all tech enthusiasts who love growing together. Our culture is all about teamwork, personal development, and having each other's backs. We also know how to have fun with team-building activities, company getaways, and charity events. Contango is more than a job - it's a place where we learn, innovate, and thrive together.
Our mission is to build a group of fully integrated MSP/MSSP brands across the country responsible for the assessment, deployment, and management of IT and Security for SMBs. We are a people-first organization hyper-focused on delivering high-quality products and services in local markets.
Entry Level Computer Technicians
Information Technology Specialist Job In Tulsa, OK
IMMEDIATE NEED TO HIRE-COMPUTER HARDWARE TECHNICIAN
SMARTECH is a National Service Provider of PC, Server, and Printer maintenance and repair. We are looking for a highly motivated IT contractor to work in a fast-paced field service role. Applicants should have 2 years of IT hardware experience. Assignments will include traveling to customer sites to make warranty hardware replacements on desktops, laptops, and tablets. This is a 1099 independent contractor position.
ms as directed.
Working Place: Tulsa, OK, United States Department : Unisys
Information Technology (IT)-General Consideration
Information Technology Specialist Job In Tulsa, OK
ABOUT US
Oral Roberts University is a Christian university located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered university, we develop whole leaders for the whole world through a unique Whole Person education. Students come to ORU not to stay in their faith but to GROW in faith and to become the Spirit-empowered leaders they are called to be. Faculty, staff, and students must adhere to the Code of Honor Pledge for ORU.
POSITION OVERVIEW
Location: Tulsa, OK
Our Innovation and Technology team is continually expanding to support our students, faculty and staff. Looking to join and innovative team that is changing the world? Apply today!
Special Note:
This job posting serves as a pipeline/repository for potential IT employees for the university. This does not represent an actual job opening.
RESPONSIBILITIES
Develop and maintain software applications to support university operations.
Provide technical support and troubleshooting for help desk inquiries.
Manage and optimize networking systems to ensure seamless connectivity.
Analyze data and implement data science methodologies to drive informed decisions.
Explore and integrate artificial intelligence technologies to enhance university systems.
Perform core IT tasks and contribute to various projects within the department.
REQUIREMENTS
Knowledge & Experience:
Bachelor s degree in Computer Application, Computer Science or a related IT field.
Skills & Abilities:
Proficiency in programming languages and software development.
Experience in help desk support and customer service.
Strong understanding of networking principles and systems. Any experience with Extreme Networks is preferred.
Knowledge of data science, machine learning, and AI tools. Proficiency with PowerBI and Python is preferred.
Any experience the following is a plus:
Ellucian Banner system
Salesforce,
JAVA, Pearl, R, Python
Oracle Database and Server Administration
Oracle Database and Server Administration
SSL Certificate Maintenance
Internal Application Development/Maintenance Programming**
Linux system administration
DNS Administration
Must have ability to work in a team.
Adaptable to new technologies and able to guide others in their adoption.
Soft Skills - Must also possess excellent organizational, oral, and written communication, and customer service skills.
Multi-task with little to no supervision
Knowledge of systems engineering software tools.
Must maintain a high level of confidentiality of information.
Must have the ability to effectively deal with persons from a variety of cultural backgrounds.
Maintains compliance with the Family Educational Rights and Privacy Act (FERPA).
Equal Employment Opportunity:
Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.
IT Analyst
Information Technology Specialist Job In Tulsa, OK
Responsibilities:
Troubleshoot employee IT/network related issues via phone, email or chat.
Evaluate existing systems and processes to identify areas for improvement.
Maintain documentation related to IT systems, processes, and procedures.
Utilize reports, dashboards, and data visualizations to communicate insights and recommendations to stakeholders.
Monitor and troubleshoot IT systems and applications for issues and make recommendations for improvements.
Participate in the implementation of new IT systems and applications, including testing, training, and user support.
Configure, troubleshoot, install, repair, and resolve issues on various information systems and technologies.
Manage IT assets according to policy and established procedures.
Assist with various projects, deliverables, and tasks to support departmental and cross-functional projects.
Maintain and mature positive professional relationships with BOK Financial workforce.
Assist with 3rd party technical support vendors as required.
Manage, track and record activities and work utilizing the ITSM platform and meet established service level objectives.
Utilize support-related procedural, technical, and administrative documentation.
Provide support by addressing end-user issues and service requests.
Escalate issues to higher-level analysts when necessary.
Duties may require on-call support during non-business hours.
May perform other duties as assigned.
Helpdesk Technician I - 7591
Information Technology Specialist Job 40 miles from Tulsa
The Help Desk Agent will provide professional and courteous customer service to Phillips 66 Marketers and Dealers regarding their Network connectivity and credit card acceptance, Fuel Allocations Supply Management, and Extranet Support. The Help Desk Agent Level 1 position requires 24/7 availability, and the ability to provide customers with timely, accurate and efficient technical support.
Responsibilities May Include
Must be willing to work any shift.
Responding to customer inquiries via phone, IM, online networks, and/or email, troubleshooting and resolving issues with credit card processing.
Troubleshooting and Point-Of-Sale hardware, software and/or network connectivity issues.
Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM).
Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.
Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation.
Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards.
Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role.
Supporting Marketer/Dealer requests regarding Phillips 66 extranet sites (Bizlink / Lubestream).
Position Requirements Basic/Required:
Legally authorized to work in the job posting country
High School Diploma or GED equivalent
Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays
Preferred:
Marketing business insight
Familiarity with EPOS equipment
Demonstrated ability to effectively work within a team environment
1 or more years of Information Systems Help Desk / Support experience
Knowledge of communication devices/methods such as Broadband, VSAT, and DSL
Access to and knowledge of downstream systems which interface with the Credit Card System
Intermediate knowledge of all Microsoft Office software applications
IT Support Technician
Information Technology Specialist Job 46 miles from Tulsa
div name="main"div class="cl HeadSecondary"h2Job Details/h2/divdiv aria-label="Job Details" class="row" name="local_row"div class="col-md-6 local-tax-col local-ee" id="job DetailsLeftColumn" name="local_left"div class="row form RowStandard" id="Job Location-row" div class="form Line"div aria-label="Job Location" name="Job Location"span aria-label="Job Location" class="" name="level"Stroud - Stroud, OK/span/div/div/divdiv class="row form RowStandard" id="Position Type-row" div class="form Line"div aria-label="Position Type" name="Position Type"span aria-label="Position Type" class="" name="level"Full Time/span/div/div/divdiv class="row form RowStandard" id="Education Level-row" div class="form Line"div aria-label="Education Level" name="Education Level"span aria-label="Education Level" class="" name="level"2 Year Degree/span/div/div/div/divdiv class="col-md-6 local-tax-col local-client" name="local_right"div class="row form RowStandard" id="Travel Percentage-row" div class="form Line"div aria-label="Travel Percentage" name="Travel Percentage"span aria-label="Travel Percentage" class="" name="level"Yes/span/div/div/divdiv class="row form RowStandard" id="Job Shift-row" div class="form Line"div aria-label="Job Shift" name="Job Shift"span aria-label="Job Shift" class="" name="level"Day/span/div/div/divdiv class="row form RowStandard" id="Job Category-row" div class="form Line"div aria-label="Job Category" name="Job Category"span aria-label="Job Category" class="" name="level"Information Technology/span/div/div/div/div/divdiv class="cl HeadSecondary"h2Description/h2/divdiv aria-label="Description" class="row" name="description" style="word-wrap: break-word;"div class="row form RowStandard" id="job Desc-row" div class="form Line"span class="fb Text ignore-global-css" name="job Desc"pspan style="font-size:12pt"span style="color:#000000"stronguspan style="font-size:11pt"JOB PURPOSE:/span/u/strong/span/span/p
pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"The purpose of this position is to perform work at the full performance level to configure, install and maintain end user computing hardware, operating systems, and standard application software. This position requires an individual knowledgeable in information security; networking technology standards; and peripheral devices such as printers, scanners and mobile devices. /span/span/p
p style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongu ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO:/u/strong/span/span/p
ul
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Configure, install, troubleshoot, and maintain end user computing hardware/software in a networked environment./span/span/li
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Configure, install, troubleshoot, and maintain peripheral devices such as printers, scanners, mobile devices including cell phones and tablets./span/span/li
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Identify network, hardware, and software problems utilizing diagnostic and troubleshooting skills./span/span/li
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Install, configure, and update operating systems and workstation applications./span/span/li
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Assist in developing, applying, and maintaining changes to achieve optimum performance to meet customer expectations for reliability and stability./span/span/li
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Provide end user support. Resolve issues pertaining to workstation operation. /span/span/li
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Ensure all scheduled support activities and project deadlines are met while maintaining a high level of user satisfaction and confidence. /span/span/li
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Communicate frequently both verbally and in writing with end users and other customers./span/span/li
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"May serve as the escalation point for technical and customer related issues./span/span/li
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Assist in maintaining hardware and software inventories./span/span/li
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"May ensure adequate coverage is maintained by coordinating scheduled and unscheduled leave and maintaining a backup coverage plan./span/span/li
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"May coordinate meetings with team members to address issues and provide technical assistance./span/span/li
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"May ensure all technical issues entered into the ticket system have full and proper documentation and are closed to a successful resolution./span/span/li
lispan style="font-size:11pt"span style="background-color:#ffffff"span style="color:#000000"span style="font-family:Calibri,sans-serif"Creating technical reports to assist with the compilation of operations and maintenance knowledge base and materials./span/span/span/span/li
li style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"Additional responsibilities as assigned within scope of practice./span/span/li
/ul
p style="margin-left:48px; text-align:justify" /p
pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongu BEHAVIORAL STANDARDS/u/strong/span/span/p
ul
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"The individual must support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Exhibit positive customer service behavior in every day work interactions./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Demonstrate a courteous and respectful attitude to internal workforce and external customers./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Communicate accurately and appropriately./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Handle difficult situations in a discreet and professional manner./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Hold self-accountable for professional practice./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Participate in performance improvement activities utilizing principles to support and improve departmental goals./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Demonstrate knowledge of unit goals and is active in committees and projects to achieve these goals./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Keep current with literature regarding changing practices, interventions and best practices./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Act as a preceptor as requested./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Demonstrate excellent work attendance and actively participate in a variety of meetings and training sessions as required./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Adhere to the Avem Health Partners Code of Conduct and Standards of Behavior. Complies with established policies and procedures and all health and safety requirements./span/span/li
/ul
p style="margin-left:48px" /p
pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongu EDUCATION/QUALIFICATIONS:/u/strong/span/span/p
ul
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Associates degree or two to five years related experience or training./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Outstanding customer service, interpersonal and written/verbal communication skills. /span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"A solid understanding of desktop software, hardware, and peripheral troubleshooting. /span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Demonstrated end user computing hardware installation and configuration skills./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"A solid understanding of Windows operating systems as well as Microsoft Active Directory./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"A solid understanding of TCPIP networking./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Experience with basic printer/copier setup and troubleshooting./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Ability to talk users over the phone through simple maintenance tasks and/or resolve the users issues/questions./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Attention to detail skills. /span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Experience with the following preferred: Microsoft Office 365, Video conferencing technologies and other productivity software./span/span/li
/ul
pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongu CERTIFICATION/LICENSURE:/u/strongstrong /strong/span/span/p
ul
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="background-color:#ffffff"span style="color:#000000"Valid driver's license/span/span/span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="background-color:#ffffff"span style="color:#000000"Valid A+ or Network+ certification preferred/span/span/span/span/li
/ul
p /p
p style="text-align:justify"span style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongu PHYSICAL REQUIREMENTS:/u/strong/span/span/p
ul
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered./span/span/li
lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"This job requires visual abilities, auditory abilities, must be intact to perform duties./span/span/li
/ul
/span/div/div/divdiv aria-label="" class="row" name="qualifications" style="word-wrap: break-word;"div class="row form RowStandard" id="job Qualifications-row" div class="form Line"span class="fb Text ignore-global-css" name="job Qualifications"/span/div/div/div/div
Assistive Technology Professional
Information Technology Specialist Job 16 miles from Tulsa
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
The Assistive Technology Professional (ATP) plays a crucial role in evaluating, recommending, and providing customized Complex Rehabilitation Technology (CRT) to meet the unique needs of our clients. This position involves working closely with clients, families, therapists, and physicians to ensure the appropriate equipment is provided to maximize independence and enhance quality of life. A strong understanding of clinical conditions and extensive knowledge of rehabilitation equipment are essential for success in this role.
KEY RESPONSIBILITIES:
* Conduct comprehensive assessments to identify clients' needs, functional limitations, and mobility goals based on therapist assessment findings and physician orders. This includes assessing physical abilities, environmental factors, and lifestyle considerations.
* Actively collaborate with an interdisciplinary team, including physicians, therapists (PT,OT,SLP), clients and caregivers to develop individualized plans of care to achieve client mobility goals.
* Recommend appropriate CRT equipment and associated interventions based on client's identified physical needs and mobility goals.
* Manage/Facilitate efficient procurement processes from equipment specification through delivery.
* Attain and apply clinical, technical and interpersonal skills in a needs analysis of complex mobility issues for individuals with various disabilities.
* Deliver and fit of equipment, assuring that functional goals established at the evaluation are met Provide thorough training and education to clients, families and caregivers on the safe and effective use of recommended equipment. Includes instruction on operation, maintenance and and troubleshooting
* Complete/maintain accurate and detailed documentation pertaining to client interactions in a timely manner.
* Attaining/exceeding annual sales goals and objectives as established at beginning of each fiscal year.
* Consistently reviewing and reporting on sales calls, sales outcomes, and sales opportunities.
* Maintaining all certifications and licenses, obtaining all required continuing education annually to assure no lapse in coverage.
* Maintaining eligibility status with various vendor systems as required to assure continuous access to facilities.
* Keeping abreast of funding requirements, learn the wide variety of products and manufacturers Numotion contracts with while utilizing and comprehending the technological advances within the Rehab Technology industry.
* Develop and maintain new and existing relations with various referral sources.
* Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
* Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
* Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
* The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
* Bachelor's degree in related field or an equivalent combination of education and relevant experience will be considered.
* Valid Assistive Technology Professional (ATP) certification.
* Demonstrate critical thinking, interpersonal and problem-solving skills required to generate appropriate, individualized recommendations for CRT equipment and interventions.
* Working knowledge of compliant billing processes for rehab/assistive technology equipment as necessary (e.g., Medicare, Medicaid, etc.)
* Must have valid Drivers License.
PREFERRED COMPETENCIES AND QUALIFICATIONS:
* Minimum one (1) year experience working with complex rehabilitation technology.
* Ability to prioritize multiple tasks, responsibilities and projects independently and effectively.
* Previous experience in selling DME equipment.
* Extensive knowledge of various clinical conditions impacting mobility, such as spinal cord injury, cerebral palsy, multiple sclerosis, and stroke.
* Comprehensive understanding of rehabilitation equipment, including power wheelchairs, manual wheelchairs, seating systems, adaptive controls, and other assistive devices.
* Working knowledge of compliant billing processes for rehab/assistive technology equipment as necessary (e.g., Medicare, Medicaid, etc.)
* Ability to perform thorough and competent seating/mobility, assistive technology, and rehab equipment evaluations.
PHYSICAL WORK REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Ability to meet essential functions of the position with reasonable accommodations as necessary
* Frequent use of hands, wrists, fingers associated with computer equipment.
* Prolonged periods of time working at a desk and/or on a computer.
* Occasionally move and reach with arms and hands.
* Ability to lift/move up to 50 lbs and push/pull up to 100 lbs as needed.
* Ability to communicate effectively.
* Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
PC/Network Support Specialists
Information Technology Specialist Job In Tulsa, OK
Company DescriptionJobs for Humanity is collaborating with Upwardly Global and with Jackson Technical to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Jackson Technical
Job Description
Job Openings: PC/Network Engineer (MCSE)
Department: Technical Services
Description:
We are accepting applications for PC and Network Engineers capable of PC and Server configuration and troubleshooting; including Operating Systems (OS) maintenance, Hardware repair and troubleshooting and Software installation/configuration. Our technology consultants work to improve the structure and efficiency of business IT systems. This position will require working in partnership with customers by advising them how to use information technology to meet their business objectives or overcome problems. You will provide on-site, remote, and telephone support for our customers, perform LAN maintenance and networking, server administration, new user setup, backups. Upgrade and update PC and Server software packages. Installation, configuration, troubleshooting of:
- PC Computers
- Servers
- Backup systems and storage devices
- Managed switches, routers, and firewalls
- A variety of Software packages, commercial and third-party
- Exchange Server support, including Office 365
- Migration of Windows OS, Exchange, and SQL Servers to newer versions
- Provide End user support, create technology related customer quotes.
Typical Day to Day Activities
The day to day activities of this position will include but are not limited to:
- Answering support calls from customers
- Troubleshooting servers, workstations, printers, switches, routers, etc
- Advising clients on options for technology decisions
- Educating customers on use of computer software and hardware
- Configuring, installing, and supporting Client/Server networks
- Defining scopes of projects as well as project management
- Clarifying customer' system specifications, understanding their work practices and the nature of their business
- Travelling to customer locations as well as working remotely
- Preparing and providing requested information and documents to customers
- Providing detailed descriptions of work performed
- Updating service request details and status
This is a full-time, hourly position. This position will report to the Technical Services Manager.
Requirements:
- 5+ years experience in Information Technologies industry. Microsoft premium certifications preferred. College Degree not required. MICROSOFT skills at expert level
- CISCO skills a plus
- Hardware vendor certifications a plus
- Experience with Remote Monitoring & Management desirable.
- Excellent communication skills required. You must be able to comfortably and effectively explain and collaborate with customers and co-workers.
- Time management skills required. Must be able to handle multiple top priorities and self-manage your schedule.
- Must be team-oriented. Must maintain a professional demeanor at all times.
- Dependable transportation is required. Must maintain a valid driver's license and insurance coverage. Must be willing and able to provide personal transportation to and from customer locations (mileage will be reimbursed).
Reports to: Supervisor
Salary / Wage: $105K135K/yr (Base plus Incentive Pay)
Available: FILLED
Network Technician
Information Technology Specialist Job In Tulsa, OK
Full Job Description: Network Technician
Salary Grade: Hourly 16 | H-16
Tulsa Public Schools' existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the Salary Schedule for the corresponding Salary Grade (listed above).
For more information on our comprehensive benefits packages, please visit: Compensation and Benefits website.
About Our District: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community.
Position Summary: The Network Technician provides technical expertise in supporting the Information Technology (IT) infrastructure, systems, and services for the TPS school District. Ensures existing IT systems meet or exceed performance targets and leverages existing vendor relationships to ensure TPS school District technology roadmaps are current and relevant to achieving District goals.
Minimum Qualifications:
Education:
• High School Diploma or equivalent
Experience:
• Three (3) years experience with TIA cabling standards and procedures (Cat 6 /6a, Fiber)
• Three (3) years CCNA, Microsoft server or related experience
• Three (3) years VolP hardware and software configuration experience preferred
Specialized Knowledge, Licenses, Etc.:
• N+ Certification (Comp TIA)
• Proficient in Microsoft Office Suite and Google Office Suite
• Bilingual in Spanish preferred
Physical Requirements:
• Ability to occasionally to frequently bend, stoop, pull, and climb
• Ability to occasionally to frequently work overhead and in tight spaces
• Ability to frequently lift up to 50 lbs. unassisted
• Ability to occasionally lift more than 50 lbs. with assistance
Hot End Technical Support
Information Technology Specialist Job 49 miles from Tulsa
Job Title Hot End Technical Support About Us: Anchor Glass Container Corporation, headquartered in Tampa, Florida, is a leading North American manufacturer of premium glass containers with six, strategically located production facilities throughout the US. Founded in 1983, Anchor serves many of the most iconic and recognizable consumer packaging brands in the beer, beverage, spirits and food industries. Anchor Glass Container Corporation strives to exceed customer expectations through unrelenting attention to detail. What we do goes beyond glass making. We find incredible meaning in all the small things that create enriching experiences for customers and consumers alike. Everything we do - creating, customizing, shipping, collaborating - we do with the customer's best interests in mind. Each solution is the result of a thousand-and-one details coming together in brilliant succession, thanks to our team of experts that do whatever it takes to make life easier and more enjoyable for our customers. With over 2,000 US-based team members, Anchor Glass has the size and scale to service all of your glass packaging needs, without the complexity and bureaucracy associated with larger suppliers. Excellence is in the details!
Job Summary
Oversees the development and implementation of manufacturing processes to maintain proper product functionality as well as cost efficiency. Ensures the engineering team and other manufacturing departments work together cohesively. Responsible for the development of equipment to aid in the manufacturing process. Relies on extensive experience and judgment to plan and accomplish goals. Leads and directs the work of others. A wide degree of creativity and latitude is required. Responsible for implementing production procedures to optimize new and existing manufacturing processes. Researches and analyzes new and existing technologies and procedures and makes recommendations for designing/redesigning production processes. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. A wide degree of creativity and latitude is expected.
MAIN POSITION RESPONSIBILITIES:
* Provide technical support to plants for the set up, trouble shooting and operation of hot end forming equipment.
* Audit and report on the condition of hot end forming equipment.
* Assist in specifying types of equipment as well as contribute to the plan in terms of the installation of hot end forming equipment.
* Assist forming departments in the reduction of glass defects and downtime.
* Responsible for process control for the manufacturing of glass containers.
* Design, document and test modifications for glass container forming equipment.
* Assist in the development, improvement and implementation of new programs and processes including preventative maintenance programs and job change improvement.
* Audit bottle forming equipment for condition. Recommend repairs or replacement.
* Audit methods and procedures as well as SOP's related to the manufacturing process. Recommend plans for conformity.
* Assist with the trouble shooting problems with glass container forming equipment: feeder mechanisms, gob distributors, delivery equipment, IS machines, IS machine timing systems, machine conveyors, ware transfers, cross conveyors, stackers and lehrs.
* Assist in the installation, training, debugging and start-up of glass process manufacturing equipment. Make sure that the installations meet company current standards.
* Develop and write technical operating procedures for glass container forming equipment. Assist the manufacturing plants with the implementation of these procedures. Revise the procedures as needed.
* Evaluate new products and equipment supplied by outside vendors.
EMPLOYEE QUALIFICATIONS:
Requires a bachelor's degree or equivalent experience or at least 15 years of experience in the field or in a related area.
Supervisory skills required.
Must have detailed knowledge on the process and operation of glass container forming equipment and processes.
Must have detailed knowledge on the process and operation of: feeder mechanisms, gob distributors, delivery equipment, IS machines, IS machine timing systems, machine conveyors, ware transfers, cross conveyors, stackers and lehrs from multiple manufacturers.
Must be willing to travel 50 to 75% of time.