Information technology specialist jobs in West Virginia - 349 jobs

JOB TITLE: IT Support Specialist PAY RATE: $35-39/hour We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client. Job Details: Job Type: Contract (7-8 months with potential for extension) Industry: Aerospace / Defense / Aviation Benefits: Medical, dental, and vision (Cigna) Perks: Bonus potential + Priority access via Tier 1 supplier Openings Nationwide: Thousands of opportunities across the U.S. Qualifying Questions: Are you a U.S. person as defined under ITAR regulations? Do you meet the educational and experience requirements for this role? Can you commute to the job location or relocate if necessary? Summary: Demonstrate initiative and strong time management skills while managing ticket queues and supporting onsite staff Administer and maintain Windows Server 2016+ environments Provide end-user support for desktop operating systems and applications Manage email administration tasks, including user accounts, permissions, password resets, and troubleshooting login/profile issues Troubleshoot and triage alerts from system and network monitoring tools Perform basic virtualization administration, including VM reboots, resource allocation, and architectural support Support and maintain Active Directory, Group Policy, DNS, and DHCP Troubleshoot Windows and mobile OS hardware and software issues Support Remote Desktop Services and VPNs (SSL/IPSec) Troubleshoot Microsoft 365 products (Exchange, SharePoint, OneDrive, Teams) using GUI and PowerShell Assist with patching and vulnerability management Support Microsoft Autopilot deployments Provide intermediate support for backup and recovery solutions Troubleshoot common remote access tools (e.g., RDP) Maintain a basic understanding of core networking components Create and maintain IT documentation and standards as technologies evolve Support and troubleshoot audio/visual (A/V) systems and equipment Requirements: Bachelor's degree or equivalent combination of education and experience (e.g., 4+ years of relevant experience) Minimum 1 year of IT experience (Helpdesk, Service Desk, or MSP environment) Ability to lift up to 35 pounds Ability to sit or stand for extended periods while working in an office environment U.S. Person (export compliance requirement) Preferred Qualifications: CompTIA Security+ certification MS-900 and/or AZ-900 certifications Experience in a fast-paced environment, such as an MSP Strong hands-on experience with Active Directory, Group Policy, DNS, and DHCP Proficiency supporting Windows, mobile OS platforms, RDS, VPNs, and Microsoft 365 Familiarity with patching, vulnerability management, and backup solutions Experience with Microsoft Autopilot Strong A/V troubleshooting and support skills About Us: The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract-to-hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles. As trusted partners to major aerospace OEMs and Tier 1 suppliers, we connect professionals with opportunities to grow and excel in the aviation and aerospace industries. Eligibility Requirements: Must be a U.S. Citizen, lawful permanent resident, or protected individual under 8 U.S.C. 1324b(a)(3) to comply with ITAR regulations. Keywords: aerospace, aviation, engineering, maintenance, aircraft design, defense Take your career to new heights-apply today!

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR 0ytwHTfAKt

Title: IT Technician Type: Full-Time, Non-Exempt The IT Technician is a key member of the IT department, responsible for providing technical support and resolving help desk tickets for staff across the organization. This role ensures the smooth operation of computer systems, hardware, software, and network infrastructure. The IT Technician performs the essential functions listed below, while meeting the quality and service standards developed by the agency. Essential Functions: • Responds promptly to help desk tickets and provides technical support to end users via phone, email, and in person. • Diagnoses and resolves hardware, software, and network issues for desktops, laptops, printers, phone system, and mobile devices. • Installs, configures, and maintains computer systems and applications according to company standards. • Assists with onboarding and offboarding employees, including account setup and equipment provisioning. • Documents support activities, solutions, and user instructions in the help desk system. • Escalates complex issues to senior IT staff or external vendors as needed. • Maintains inventory of IT equipment and assists with asset management. • Supports IT projects, system upgrades, and routine maintenance tasks. • Ensures compliance with IT policies, procedures, and security standards. • Communicates effectively with staff, providing clear guidance and technical information. • Proactively identifies opportunities to improve IT processes and user experience. • Provides onsite support as need to office staff at various locations Knowledge, Skills & Abilities: • Strong oral and written communication skills; able train and explain technical concepts to non-technical users. • Ability to function well in a fast-paced and sometimes stressful environment. • Excellent interpersonal and customer service skills. • Strong organizational skills, attention to detail, and time management abilities. • Proficient with Microsoft Office Suite and Windows operating systems. • Familiarity with basic networking concepts and troubleshooting. • Ability to learn new technologies and adapt to changing environments. Requirements Education and Experience: • Prior experience in IT support or help desk role required. • Associate's degree in information technology, Computer Science, or related field preferred. • Experience with NinjaOne or other RMM and ticketing tools preferred. • Experience with Office 365, Cisco Meraki, SQL Database preferred • Basic knowledge of local and wide area networks (LANs and WANs) preferred. • Industry certifications (CompTIA A+, Network+, or similar) a plus. Travel and Schedule: • Must be willing and able to travel to various locations within the agency footprint to support onsite needs (~15% of schedule) • Must be able to work evenings and weekends to support updates and technical issues on occasion (~5% of schedule) The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Blue Ridge Risk Partners is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as individual with a disability, or other applicable legally protected characteristics. Salary Description $55,000 - $65,000

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Utilize strong pc troubleshooting, break fix, and problem solving skills in maximizing the uptime of the pc's, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center. Responsibilities Support for the day-to-day IT operation at the call center. Organizes and addresses assigned tasks and tickets in appropriate priority order. Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure. Supports site level implementations of new pc hardware, application rollouts, and client specific activities as it relates to the desktop. Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system. Qualifications Education: A.A.S in computer science or other related degree or an equivalent combination of education and experience. Experience: One to three years' experience with installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications. Knowledge/Skills/Abilities: All employees are expected to meet/exceed standard core competencies for all jobs. Additional knowledge, skills, and abilities that are required to perform the job are as follows: Must possess excellent English written and oral communication skills; ability to interface with clients at all levels. Experience working in a large, fast paced, call center environment utilizing VOIP technology. Working knowledge of Active Directory, GPO's, and software deployment. Highly proactive; addresses site level issues with appropriate sense of urgency. Above average knowledge of Windows 7 and the system registry Must be a strong team player with a positive attitude and tenacity to complete the mission Quickly learn and communicate new technologies Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, Ethernet, and WIFI, image creation and deployment, IP phones, laptops, tablets, smartphones, and printers. Specialized Training and Certifications: • A+ certification required; MCP desired.

+ We design, build, and fly advanced aircraft and enabling technologies. We are searching for a talented and self-motivated IT Support Specialist to help us advance the future of flight. + As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and security of our IT infrastructure. + You will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work, and the organization's important files and information remain safe and intact. + You will provide technical support to our staff, manage and maintain our systems, and contribute to the development of our IT processes and strategies. **Job Description:** + Demonstrates initiative and possesses strong time management skills. + Efficiently manages ticket queues while providing support to onsite staff. + Proficient in administrating and maintaining Windows Server 2016 and above. + Possesses a high level of knowledge in supporting and managing desktop operating systems and applications. + Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues. + Capable of troubleshooting and triaging monitoring system alerts for system and networking environments. + Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge. + Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP. + Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues. + Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec). + Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell. + Familiar with patch and vulnerability management. + Experience with Microsoft Autopilot. + Intermediate knowledge of Backup Solutions. + Proficient in troubleshooting common remote solutions such as RDP. + Basic understanding of core network components. + Maintains standards and documentation as products and technologies evolve. + Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems. **Minimum Requirements:** + Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience). + Minimum 1 year in IT (helpdesk/service desk/MSP) **Preferred Requirements:** + Security+ (CompTIA Security+) + MS-900 / Client-900 + Previous experience in a fast-paced environment, such as an MSP, is a plus + Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP. + Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues. + Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec). + Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell. + Familiar with patch and vulnerability management. + Experience with Microsoft AutoPilot. + Intermediate knowledge of Backup Solutions. + Proficient in troubleshooting common remote solutions such as RDP. + Basic understanding of core network components. + Maintains standards and documentation as products and technologies evolve. + Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Ergon - West Virginia, Inc. in Newell, WV currently has an opening for an Information Systems Support Technician. We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned and we pride ourselves on maintaining a small company feel. The Information Systems Support Technician provides end user support for hardware, software and technology systems. Information Systems Support Technician Responsibilities: Keep safe work habits as the highest priority at all times Develop good working relationships with all co-workers, customers, and associates. Respond to user support requests via phone, email and through a ticketing system. Support PC deployment, imaging, system updates, and asset tracking. Maintain technical documentation in help desk and asset management systems. Provide informal user technical training and support. Assist with A/V equipment, office setups and departmental admin tasks. Collaborate on escalated IT issues and projects. Support IT security and data protection protocols. Respond to call out duties as assigned. Demonstrate purposeful growth to develop new skills and identify and execute continuous improvement projects. Information Systems Support Technician Requirements: Requires a high school diploma or equivalent required; Associate degree or higher in a relevant field is preferred. Relevant technical certifications (e.g., Comp TIA A+, Microsoft Fundamentals, ITIL Foundation, CCNA). Experience in help desk, technical support, or administrative support. Knowledge of Microsoft Windows OS and desktop application maintenance. Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint, Visio, Teams) Experience with help desk ticketing and job tracking systems. Familiarity with SAP or enterprise software systems. Experience with data visualization tools such as Tableau or Power BI. Strong communication, organization, and time management skills. Ability to work independently and within a team. Customer service mindset. Professionalism and discretion in handling confidential information. Basic administrative skills. Must meet physical requirements of the position. Applicants must submit a resume to ********************* and include wage requirements. Must be able to pass a pre-employment drug screen and background check. A clean MVR is required. Ergon offers a competitive benefits package: 401(k) with company match, Health, Life, Dental, Vision, Paid Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing. Ergon - West Virginia, Inc. is an EEO/AAP employer Employment offer contingent upon pre-employment drug test, background check, and MVR. Job Posted by ApplicantPro

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Responsible for management, setup, implementation of software and hardware related to the VHS. Maintain the integrity, availability and security of the VHS network and software Will assist in overseeing all functions of the department in the absence of the Director of I.T. QUALIFICATIONS Previous I.T. experience Proven experience in a systems analyst\help desk role Hands on experience in implementing, maintaining and troubleshooting multiple systems and hardware Excellent knowledge of best practices around management, control, and monitoring of business applications Experience with analytical troubleshooting, and problem resolution is desired Ability to set up and configure various hardware for business need Familiarity with backup and recovery software and methodologies Project Management Skills

Utilize strong pc troubleshooting, break fix, and problem solving skills in maximizing the uptime of the pc's, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center. Responsibilities * Support for the day-to-day IT operation at the call center. * Organizes and addresses assigned tasks and tickets in appropriate priority order. * Supports corporate I.T. as "the hands" at the site to address issues with voice and data infrastructure. * Supports site level implementations of new pc hardware, application rollouts, and client specific activities as it relates to the desktop. * Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system. Qualifications Education: A.A.S in computer science or other related degree or an equivalent combination of education and experience. Experience: One to three years' experience with installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications. Knowledge/Skills/Abilities: All employees are expected to meet/exceed standard core competencies for all jobs. Additional knowledge, skills, and abilities that are required to perform the job are as follows: * Must possess excellent English written and oral communication skills; ability to interface with clients at all levels. * Experience working in a large, fast paced, call center environment utilizing VOIP technology. * Working knowledge of Active Directory, GPO's, and software deployment. * Highly proactive; addresses site level issues with appropriate sense of urgency. * Above average knowledge of Windows 7 and the system registry * Must be a strong team player with a positive attitude and tenacity to complete the mission * Quickly learn and communicate new technologies * Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, Ethernet, and WIFI, image creation and deployment, IP phones, laptops, tablets, smartphones, and printers. Specialized Training and Certifications: • A+ certification required; MCP desired.

Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities. Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement. This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization. Ability to obtain a Federal Clearance and US citizenship is required. This is a remote position. Essential Duties and Responsibilities: - Manage the intake process, risk assessment, and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues; coordinate multi-team resolution. - Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001). - Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams. - Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience. - Build and maintain strong relationships with SMEs and internal stakeholders. Job-Specific Essential Duties and Responsibilities: - Manage the intake process, risk assessment and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams. - Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001). - Maintain software documentation, SOP's, and audit readiness materials. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues. - Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience. - Build and maintain strong relationships with SME's and internal stakeholders. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements: - Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience. - 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles. - Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems). - Familiarity with software lifecycle management, configuration management, and Application Portfolio management. - Strong understanding of IT risk, compliance, and governance frameworks. - Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment. - Excellent communication, problem-solving, and facilitation skills. - Technical and Analytical Acumen - Process and Continuous Improvement - Risk Management and Compliance - Collaboration and Influence - Vendor and Stakeholder Engagement - Strategic Problem Solving Preferred Skills and Qualifications: - Experience managing or contributing to software asset management (SAM) or governance programs. - Hands-on experience with ITSM or ITIL-based service delivery processes. - Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools. - Certifications such as ITIL, GRC, or PMP are a plus. #techjobs #VeteransPage EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 130,000.00 Maximum Salary $ 165,000.00

Job Description We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through the problem-solving process Follow up with customers, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers' expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures, products and services Requirements Proven working experience in providing help desk support Proficiency in English Working knowledge of help desk software, databases and remote control Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Information Technology, Computer Science or equivalent

Are you a student in the Morgantown, WV area looking to gain hands-on experience in IT, system management, and cybersecurity? Do you want to apply your technical skills to real-world challenges in defense, cloud computing, and enterprise systems? NextGen Federal Systems is offering an exciting year-round hybrid internship designed for students eager to explore the field of IT system management and security. This opportunity (approximately 10 hours per week) allows you to work both remotely and on-site as needed, gaining practical experience while collaborating with industry professionals.What You'll Learn Assist in managing and maintaining IT systems and infrastructure Provide technical support for hardware, software, and network issues Help implement cybersecurity best practices and system security measures Work with cloud computing and enterprise IT solutions Collaborate with experienced engineers on cutting-edge IT projects What You'll Gain Paid Internship: Gain valuable IT experience while earning. Career Growth: Work on real-world IT challenges in a dynamic environment. Mentorship: Receive one-on-one guidance from industry professionals. Hands-On Learning: Gain experience in system administration, network security, and cloud computing. Qualifications U.S. Citizenship required Major in IT, Computer Science, Cybersecurity, Engineering, or related fields Familiarity with Windows/Linux administration, networking, and troubleshooting Interest in cloud computing, cybersecurity, and enterprise IT Strong problem-solving and communication skills Internship Details Hybrid Work Model - Some on-site presence in Morgantown required, with remote flexibility Laptop Provided 10 Hours Per Week Start Date: Mid to Late May Special Consideration: Candidates living in a HUBZone (***************************************** will receive preference.Come be part of a team where your skills in IT, cybersecurity, and system management help drive innovation in defense and enterprise technology! Apply today and take the next step in your IT career! About NextGen: NextGen Federal Systems is an innovative technology and professional services provider specializing in advanced software solutions and comprehensive mission and business support services. We work in close collaboration with our Customers to truly understand their business and mission goals. Our approach is to design, build, implement, and manage solutions that measurably improve our client's organizational performance. We have established and foster a corporate culture where we: Treat employees with fairness and respect regardless of their position, sexual identity, race, or tenure; Communicate the importance of our mission and our employees' contributions to it, ensuring they understand how their job role contributes to the greater good; Openly promote and communicate our ideas for change and adaptability; Strive to achieve results as an organization; Hold employees accountable to their commitments and provide incentives that encourage positive and productive behaviors; Value the talents and contributions of our employees as the key factor for our success; Create an environment where people can engage at all levels; Encourage people to take risks and allow them to make mistakes. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Marshall Health Network is seeking a highly motivated and detail-oriented Tech Support Specialist to provide technical support and assistance to end users. The ideal candidate will troubleshoot hardware and software issues, coordinate department moves, and ensure smooth technology operations. Key Responsibilities: Troubleshoot user logon issues, including password resets and account access problems Diagnose and resolve issues with scanners, printers, and related peripherals Assist with the coordination and execution of department moves, ensuring technology is properly set up and functional Set up new computers, including hardware installation, software configuration, and network connectivity Prepare and maintain training rooms, ensuring computers, projectors, and other tech equipment are operational Work tickets in the ticketing system, documenting issues, resolutions, and follow-up actions Provide excellent customer service and technical support to end users Collaborate with IT teams and other departments to ensure a seamless technical environment Maintain and update technical documentation related to IT support processes

R. M. Roach &Son, Inc. is an industry-leading multi-faceted business that employs an average of 200 people and services customers throughout the tri-state area. The company owns and operates several distinct business units to include Roach Energy and ROCS Convenience stores/ gas stations. The Systems Administrators is responsible for the maintenance, configuration, and reliable operation of all RM Roach & Sons computer systems and servers. They will install hardware and software, and participate in research and development to continuously improve and keep up with the IT business needs of their organization. The System Administrator will also actively resolve problems and issues with computer and server systems to limit work disruptions within the company. Actively manage and delegate to all direct report to ensure goals and tasks are completed timely and with the utmost accurately. Provide organizational leadership with strategic input for growth of all Business Units. Responsibilities Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Install and upgrade computer components and software, manage virtual servers, and integrate automation processes Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Responsible for capacity, storage planning, and database performance All other projects and or tasks assigned by Management. Qualifications Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required 3-5 years of database, network administration, or system administration experience System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus Experience with Microsoft Azure, Active Directory, SQL Server and various cloud services implementations Networking experience with Cisco suite of products and site to site VPN solutions. Strong knowledge of systems and networking software, hardware, and networking protocols Experience with scripting and automation tools A proven track record of developing and implementing IT strategy and plans Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols Benefit Package Includes: Medical, Dental, Vision Insurance Paid Time Off and Paid Holidays 401(k) with a 4% Company Match Must satisfactorily pass a background check Must pass a pre-employment drug screening

Ergon - West Virginia, Inc. in Newell, WV currently has an opening for an Information Systems Support Technician. We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned and we pride ourselves on maintaining a small company feel. The Information Systems Support Technician provides end user support for hardware, software and technology systems. Information Systems Support Technician Responsibilities: * Keep safe work habits as the highest priority at all times * Develop good working relationships with all co-workers, customers, and associates. * Respond to user support requests via phone, email and through a ticketing system. * Support PC deployment, imaging, system updates, and asset tracking. * Maintain technical documentation in help desk and asset management systems. * Provide informal user technical training and support. * Assist with A/V equipment, office setups and departmental admin tasks. * Collaborate on escalated IT issues and projects. * Support IT security and data protection protocols. * Respond to call out duties as assigned. * Demonstrate purposeful growth to develop new skills and identify and execute continuous improvement projects. Information Systems Support Technician Requirements: * Requires a high school diploma or equivalent required; Associate degree or higher in a relevant field is preferred. * Relevant technical certifications (e.g., Comp TIA A+, Microsoft Fundamentals, ITIL Foundation, CCNA). * Experience in help desk, technical support, or administrative support. * Knowledge of Microsoft Windows OS and desktop application maintenance. * Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint, Visio, Teams) * Experience with help desk ticketing and job tracking systems. * Familiarity with SAP or enterprise software systems. * Experience with data visualization tools such as Tableau or Power BI. * Strong communication, organization, and time management skills. * Ability to work independently and within a team. * Customer service mindset. * Professionalism and discretion in handling confidential information. * Basic administrative skills. * Must meet physical requirements of the position. Applicants must submit a resume to ********************* and include wage requirements. Must be able to pass a pre-employment drug screen and background check. A clean MVR is required. Ergon offers a competitive benefits package: 401(k) with company match, Health, Life, Dental, Vision, Paid Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing. Ergon - West Virginia, Inc. is an EEO/AAP employer Employment offer contingent upon pre-employment drug test, background check, and MVR.

Highlights: Our Team is very motivated for the success of the mission, also the contract is very flexible with hours. The Team is separated into 7 different tasks, and each task has its part in order to guarantee the success of the mission/warfighter. You'll have the opportunity to review the different technologies and understand our environment and the impact across the globe. Customer support is a huge factor for our Client and to understand the requests from around the world. You'll become well-versed in Windows Servers, Nutanix, ESXI, along with other technologies. Typical Day: Desktop support administrator is highly dynamic and centers around solving technical issues for end-users. A significant portion of the day is spent handling and prioritizing support requests, with the remaining time dedicated to projects, system maintenance, and documentation.. Tasks: Install, configure, and upgrade desktop hardware, operating systems, and software. Diagnose and resolve end-user issues (software errors, hardware failures, network problems). Troubleshoot printing issues (drivers, queues, printer connectivity). Reset or unlock user accounts and passwords. Set up new desktops, laptops, monitors, docking stations, and peripherals. Ensure systems have updated antivirus/antimalware protection. Apply patches and updates to operating systems and applications. Install, configure, and troubleshoot standard business applications (Office, browsers, collaboration tools). Push software updates via MECM, PowerShell or other management tools. License tracking and compliance. Respond to tickets, phone calls, chat requests, and walk-ups. Escalate complex issues to higher-level support or specialized teams. Document troubleshooting steps and resolutions in the ticketing system. Requirements: Education: Bachelor' s Degree in computer science, information science, engineering, business, or related scientific or technical discipline or equivalent in accordance with Education/Experience. (Desired not required) Education Substitution: Two (2) years' experience may be substituted for an associate's degree. Experience: Four (4) Years. Must be a US Citizen. Must be able to obtain and maintain an active DoD Secret Clearance. Must have at least four (4) years of relevant experience working in an IT or Service Desk environment. Must meet DoDM 8140.03 (formerly DoD 8570 IAT-II) compliance (e.g., CompTIA Security+ or CompTIA Server+). Experience providing IT support services and troubleshooting across mixed environments, servers, mobile devices, A/V equipment, and Active Directory. Extensive working knowledge of Operating System delivery methods (Microsoft Endpoint Configuration Manager (MECM), etc.) and troubleshooting command specific applications. Ability to work in a fast-paced and constantly evolving environment.   **** Certifications IAT Level II. (Security+ CE) **** Security clearance/IT access requirement - Secret/IT level - II. Investigation requirement - Tier 3 (T3) (equivalent or higher). Computing Environment (CE) Certifications to be determined by government upon final job assignment. Proficiency with Microsoft Office products. Experience creating and modifying documentation for technical processes and procedures. Able to multitask, prioritize, and manage time efficiently Accurate and precise attention to detail. Strong written and verbal communication skills. Excellent analytical, quantitative, and organizational skills. Good interpersonal skills and communication with all levels of management. Desired Qualifications: Microsoft Certified Modern Desktop Administrator Associate, or equivalent. Physical Requirements: Ability to lift and move desktop equipment. Shift & Work Schedule: Shift work required. The Contract has the flexibility to allow employees to work either 8 hours for 5 days and/or 10 hours for 4 days, along with weekend and night coverage, at the Program Manager's discretion. Note differential is not provided. Clearance: US Interim Secret/US Secret clearance required Citizenship: Current US Citizenship required Location: Clarksburg, WV Ideal Innovations, Inc. is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. Ideal Innovations, Inc. is a VEVRAA Federal Contractor .

Job Description About Us: Founded in 1936, Niterra North America, Inc. (Formally NGK Sparkplugs, Inc.), is the world leader in technology, innovation, and world-class quality in designing spark plugs and oxygen sensors. Today, that tradition continues as we transform our organization's business portfolio, expanding our core ceramic technologies, exploring capabilities beyond traditional areas, and challenging ourselves to develop solutions and services that use technologies to resolve social issues while contributing to a sustainable society. Academic Skills/Knowledge/Experience: High School Diploma or GED required; Vocational/technical certificate preferred; MS Office experience preferred. Effective communication Advanced computer skills High mechanical aptitude Soldering Ability to drill and tap Multi-task Precision hand/eye coordination Drawing interpretation Data collection/interpretation Cope with stressful situations Effective time management Physical Requirements: Ability to see and hear (correctable) Ability to communicate verbally Safety toe shoes required Ability to lift 50lbs unassisted Ability to lift 75lbs with assistance Withstand long periods of sitting/standing and repetitive motion Essential Duties: Adhere to all company policies and procedures which include IATF, ISO, TISAX, ISMS, and Safety related policies. Function as member First Responder per the WVSM Manual. Develop/maintain a jig and/or fixture database. Develop/control preventive maintenance for fixtures or jigs using MP2. Effective management of cost and productivity. Assist with new part number designs including pins for EF jigs, connector jig designs, etc. Assemble production jigs including EF jigs, accessory boards, metal band boards, etc. Utilization of various machine shop equipment to fabricate/complete assigned Kaizens. Assist in the implementation of approved Kaizen projects. Maintain the process drawing manual for all part numbers. Possibility of operating man lift per procedures and guidelines. Perform correlations on EF machines as needed by TM. Perform all work in accordance with quality, environmental, regulatory procedures and guidelines. Interface effectively with all necessary departments. Maintain a good standard of 5S in any working area, toolbox, storage cabinets, etc. Other Duties: Collect statistical data as required. Travel and/or support overtime as required. Perform other duties as assigned by management. Overtime and shift changes may be necessary as required. Why Work for Niterra: Comprehensive Health Benefits: Medical has up to 92% paid coverage with a large contribution to HSA, Dental, Vision, and Life insurance Financial Security: Short-term and Long-term disability coverage from start date Retirement Savings: 401(k) plan with a generous company match of up to 6% with NO vesting period that starts 30 days after your start date Time Off: Generous leave plans that include paid time off, sick time, and both regular and floating holidays Work-Life Balance: Paid maternity and paternity leave Monday - Friday: 6:00 am - 2:00 pm