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Information technology student assistant skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jennifer Richardson Ph.D.,

Ranganathan Chandrasekaran

Below we've compiled a list of the most critical information technology student assistant skills. We ranked the top skills for information technology student assistants based on the percentage of resumes they appeared on. For example, 13.1% of information technology student assistant resumes contained phone calls as a skill. Continue reading to find out what skills an information technology student assistant needs to be successful in the workplace.

15 information technology student assistant skills for your resume and career

1. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how information technology student assistants use phone calls:

Answer phone calls using proper system to log-in issues and direct them to the appropriate administrator or department.
Greet visitors, answer telephone calls, and respond to customer inquiries at the counter or by email/phone.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information technology student assistants use technical support:

Provided routine information technology maintenance and computer technical support.
Interacted with students primarily within library technical support.

3. Lab Computers

Here's how information technology student assistants use lab computers:

Update and maintain the 25 lab computers with software and network updates.
Executed virus and software updates on lab computers.

4. Front Desk

Here's how information technology student assistants use front desk:

Provide front desk coverage by greeting customers and visitors, direct and escort visitors and customer to the right department.
Assist front desk with patients while not working on IT issues.

5. Provide Technical Assistance

Here's how information technology student assistants use provide technical assistance:

Provide technical assistance to customers, interact with students/staff over the phone
Provide technical assistance to computer system users.

6. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how information technology student assistants use mac:

Supported Windows 7 Professional/Enterprise, Windows 8/8.1, Windows 10, Chrome OS, and Mac OS.
Maintained all Mac and PC workstations, printers, and instructor stations for the entire campus.

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7. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how information technology student assistants use technical assistance:

Provided in-person and over-the-phone technical assistance and support to students, faculty and visitors.
Provided technical assistance to doctoral professors on various computer related issues.

8. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how information technology student assistants use software issues:

Assisted 200+ users in resolving diverse hardware and software issues monthly, responded to residential service requests and expediently resolved tickets.
Supported users with hardware and software issues with both Microsoft and Macintosh operating systems, including mobile devices.

9. Technical Issues

Here's how information technology student assistants use technical issues:

Accessed ServiceNow management system to submit tickets of helped individuals or remaining technical issues.
Installed software, modified and repaired hardware and resolved technical issues in two computer labs of 12 - 15 computers each.

10. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how information technology student assistants use os:

Repair Computers having issues with software and hardware, OS installation, Hard-drive installation, Anti-virus and Universities Software.
Provide desktop support for Apple OS X (10.3 and later), Microsoft Vista and XP operating systems.

11. Windows XP

Here's how information technology student assistants use windows xp:

Retail installations required configuration of print server using custom Windows XP Embedded software to print color advertising coupons.
Received hands-on Windows XP/7/Server 2003 experience and working knowledge of desktop hardware/software configuration and installation processes.

12. Student Assistants

Here's how information technology student assistants use student assistants:

Prepared and delivered training to incoming student assistants.
Work with staff and student assistants to expedite application reviews.

13. Customer Support

Here's how information technology student assistants use customer support:

Expected to provide level one and two customer support to students, staff, and faculty.
Enhanced customer service delivery by 32% making use of a new customer support application.

14. PHP

PHP, the abbreviation for hypertext preprocessor, is a scripted language used in websites to manage content.

Here's how information technology student assistants use php:

Consolidated PHP code that generates forms across different events hosted by the ICC.
Created custom PHP scripts for the University's internal website.

15. Technical Problems

Here's how information technology student assistants use technical problems:

Involved in troubleshooting technical problems quickly.
Assisted students with technical problems and guided them with software questions

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What skills help Information Technology Student Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information technology student assistant resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What information technology student assistant skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young information technology student assistants need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for an information technology student assistant stand out to employers?

John Talburt Ph.D.

Professor of Information Science, University of Arkansas at Little Rock

While employers like to see technical skills like Python and machine learning, they also value experience in more people-oriented and team skills like courses in change management, project management, data governance, and data quality management. These are areas where the technology problems are easier to solve than the cultural change issues.

Do you want to know more?

List of information technology student assistant skills to add to your resume

The most important skills for an information technology student assistant resume and required skills for an information technology student assistant to have include:

Phone Calls
Technical Support
Lab Computers
Front Desk
Provide Technical Assistance
Mac
Technical Assistance
Software Issues
Technical Issues
OS
Windows XP
Student Assistants
Customer Support
PHP
Technical Problems

Linux
Computer Software
Computer System
SQL
Software Installation
HTML
PCS
Desk Support
PowerPoint
Computer Problems
CSS
Computer Equipment
Symantec Ghost
JavaScript
LAN

Apple
Microsoft Windows
Software Problems
Wi-Fi
SharePoint
Password Resets
Photoshop
AV
VPN
Network Connectivity Issues
Computer Issues
Hardware Problems
IP
Software Support
Telephone Calls

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Information Technology Student Assistant Skills

Updated January 8, 2025

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