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Become An Information Technology Supervisor, Information Technology

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Working As An Information Technology Supervisor, Information Technology

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does An Information Technology Supervisor, Information Technology Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Information Technology Supervisor, Information Technology

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Supervisor, Information Technology jobs

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Information Technology Supervisor, Information Technology Career Paths

Average Length of Employment
Top Employers Before
Supervisor 8.1%
Top Employers After
Manager 6.9%
Architect 3.4%
Supervisor 3.4%
Owner 3.4%
Consultant 3.4%

Information Technology Supervisor, Information Technology Demographics

Gender

Male

73.9%

Female

25.4%

Unknown

0.7%
Ethnicity

White

79.1%

Asian

11.1%

Hispanic or Latino

7.7%

Unknown

1.5%

Black or African American

0.6%
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Languages Spoken

Mandarin

20.0%

Polish

20.0%

Carrier

20.0%

Chinese

20.0%

Spanish

20.0%
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Information Technology Supervisor, Information Technology Education

Schools

University of Phoenix

15.2%

University of Maryland - University College

12.1%

University of Cincinnati

6.1%

Community College of the Air Force

6.1%

Villanova University

6.1%

Eastern Mennonite University

6.1%

Franklin University

6.1%

Nova Southeastern University

6.1%

Knox College

3.0%

International Academy of Design and Technology

3.0%

University of North Carolina at Greensboro

3.0%

National University

3.0%

Seattle University

3.0%

University of South Dakota

3.0%

University of Kansas

3.0%

University of Massachusetts - Lowell

3.0%

Pennsylvania State University-Penn State Harrisburg

3.0%

University of West Georgia

3.0%

Tulane University

3.0%

Boise State University

3.0%
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Majors

Business

19.3%

Computer Information Systems

14.5%

Information Technology

14.5%

Computer Science

10.8%

Psychology

6.0%

Biology

3.6%

Computer Applications

3.6%

Project Management

3.6%

Electrical Engineering

3.6%

Finance

2.4%

English

2.4%

Engineering And Industrial Management

2.4%

Political Science

2.4%

Criminal Justice

2.4%

Real Estate

2.4%

Systems Engineering

1.2%

International Business

1.2%

School Counseling

1.2%

Physiology And Anatomy

1.2%

Electrical Engineering Technology

1.2%
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Degrees

Bachelors

37.7%

Other

26.4%

Masters

20.8%

Associate

7.5%

Certificate

4.7%

License

1.9%

Doctorate

0.9%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Information Technology Supervisor, Information Technology Salaries

Job Title Company Location Start Date Salary
Information Technology Supervisor Hassan & Sons, Inc. Cypress, CA Aug 24, 2015 $140,000
Supervisor IT Molina Healthcare, Inc. Long Beach, CA Nov 07, 2014 $132,600
IT Supervisor Jabil Circuit, Inc. Saint Petersburg, FL Jan 02, 2016 $120,600
Supervisor, IT Quality Assurance Medimpact Healthcare Systems, Inc. San Diego, CA Jun 15, 2016 $110,508
IT Supervisor Cavalier Telephone, LLC Warminster, PA Sep 28, 2009 $108,680
IT Supervisor R.R. Donnelley & Sons Company Lancaster, PA Mar 16, 2015 $108,000
Information Technology Supervisor Seamlessweb Professional Solutions, LLC Sandy, UT Feb 01, 2011 $106,800
Supervisor-IT R. R. Donnelley and Sons Company Bolingbrook, IL Oct 21, 2016 $100,522
IT Supervisor The Sherwin-Williams Company Cleveland, OH Apr 14, 2016 $100,000 -
$110,000
IT Supervisor The Sherwin-Williams Company Cleveland, OH Jan 04, 2016 $100,000 -
$110,000
Supervisor Information Technology Qwest Corporation Dublin, OH Jun 07, 2012 $97,385
Supervisor, IT Audit Bristol-Myers Squibb Company Princeton, NJ Jan 06, 2016 $95,230
Supervisor, Internal Audit-Information Technolog FMC Technologies, Inc. Houston, TX Sep 03, 2014 $94,224 -
$127,463
Supervisor, Internal Audit-Information Technolog FMC Technologies, Inc. Houston, TX Mar 05, 2014 $94,224 -
$127,463
Supervisor, IT Audit Tesoro Companies, Inc. San Antonio, TX Oct 01, 2012 $91,862
Supervisor, IT Quality Assurance Medimpact Direct, LLC San Diego, CA Jun 27, 2016 $90,022 -
$137,600
Supervisor, IT Infrastructure Engingeering EMC Corporation Southborough, MA Jan 08, 2016 $84,261 -
$106,650
Supervisor Information Technology Archrock Services, L.P. Houston, TX Apr 11, 2015 $82,763 -
$112,000
Information Technology Supervisor All-In-1, Inc. Riverside, CA Nov 30, 2014 $80,266
Supervisor Information Technology American Axle & Manufacturing, Inc. Detroit, MI Nov 30, 2013 $79,611
Supervisor Information Technology American Axle & Manufacturing, Inc. Detroit, MI Aug 30, 2012 $75,408
Supervisor, IT Audit Bristol-Myers Squibb Company Plainsboro, NJ Oct 01, 2015 $72,000 -
$184,000
Information Technology Supervisor City of Sacramento Sacramento, CA Jun 29, 2015 $69,732 -
$104,592
IT Supervisor Xerox Business Services, LLC Dallas, TX Mar 29, 2016 $63,000

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Top Skills for An Information Technology Supervisor, Information Technology

HardwareVendorsInfrastructureOverhaulCustomerServiceWindowsInformationTechnologyInfrastructureDesktopSupportCustomerDataSuperviseSQLCustomerSatisfactionAssetManagementSetupPCSLATechnicalSupportDisasterRecoverySANDailyOperationsPerformanceReviewsActiveDirectory

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Top Information Technology Supervisor, Information Technology Skills

  1. Hardware Vendors
  2. Infrastructure Overhaul
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Discovered/resolved internal vulnerabilities and compliance issues in preparation for infrastructure overhaul and redesign.
  • Give a superior customer service on a daily basis to Families and School Children.
  • Installed, setup, and tested a server in preparation for the future update to Windows Server 2003 and Exchange 2003.
  • Network administration in a mixed environment of Novell and Microsoft NT Desktop Support and supervised a team of 9 technicians.
  • Supervised 25 information technology and computer network administrators providing support to southeastern region of the United States.

Top Information Technology Supervisor, Information Technology Employers

Information Technology Supervisor, Information Technology Videos

Information Technology (IT) Management

Q&A -- Information Technology / Computer Jobs

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