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Become An Information Technology Supervisor, Information Technology

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Working As An Information Technology Supervisor, Information Technology

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

Example Of What An Information Technology Supervisor, Information Technology does

  • Managed/maintained all production systems, including customer data, by drawing on 20+ years of IT experience.
  • Assisted in setting up the NT Proxy Server & Exchange Server PC/Desktop Support.
  • Saved $36 thousand dollars in annual travel expenses.
  • Build, Manage, and Maintain McAfee ePolicy Orchestrator Server and AV policies.
  • Performed administrator duties on PCs and Servers for the Airport.
  • Supervised 16 soldiers and 10 government contractors.
  • Conducted performance reviews, salary recommendations, and deliverables of 3-person team.
  • Network administration in a mixed environment of Novell and Microsoft NT Desktop Support and supervised a team of 9 technicians.
  • Give a superior customer service on a daily basis to Families and School Children.
  • Install, upgrade and maintain 3 Novell 3.12 & 4.2, and 12 Windows NT 4.0 Servers between 2 offices.
  • Provide high level technical support and training to Technical Support Staff.
  • Discovered/resolved internal vulnerabilities and compliance issues in preparation for infrastructure overhaul and redesign.
  • Worked with team to reduce six month backlog of (3000 requests for access) to meet 72 hour SLA.
  • Overhauled the helpdesk process and support model / shrunk lengthy end-user wait time improving overall customer satisfaction.
  • Worked with Staff on setup, configuration and overall day to day management.
  • Managed daily operations of a professionally trained and certified staff for various contract clients.
  • Lead the design of an online testing software solution using ASP.NET, C# and SQL Server.
  • Developed and instituted disaster recovery plan for all production applications.
  • Administered the account in much the same way as the Microsoft agreement Oracle licensing true-up.

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How To Become An Information Technology Supervisor, Information Technology

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology Supervisor, Information Technology jobs

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Information Technology Supervisor, Information Technology Career Paths

Information Technology Supervisor, Information Technology Demographics

Gender

  • Male

    73.9%
  • Female

    25.4%
  • Unknown

    0.7%

Ethnicity

  • White

    79.1%
  • Asian

    11.1%
  • Hispanic or Latino

    7.7%
  • Unknown

    1.5%
  • Black or African American

    0.6%
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Languages Spoken

  • Mandarin

    20.0%
  • Polish

    20.0%
  • Carrier

    20.0%
  • Chinese

    20.0%
  • Spanish

    20.0%
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Information Technology Supervisor, Information Technology

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Information Technology Supervisor, Information Technology Education

Information Technology Supervisor, Information Technology

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Real Information Technology Supervisor, Information Technology Salaries

Job Title Company Location Start Date Salary
Supervisor IT Molina Healthcare, Inc. Long Beach, CA Nov 07, 2014 $132,600
Supervisor-IT R. R. Donnelley and Sons Company Bolingbrook, IL Oct 21, 2016 $100,522
Supervisor Information Technology Qwest Corporation Dublin, OH Jun 07, 2012 $97,385
Supervisor of Information Technology Qwest Corporation Arlington, VA Oct 27, 2014 $90,000 -
$95,000
Supervisor of Information Technology Qwest Corporation Arlington, VA Oct 27, 2011 $85,000 -
$95,000
Supervisor, Information Technologies/Sysems Analys St. Aerospace Mobile Inc. Mobile, AL Sep 29, 2013 $84,989
Supervisor, IT Infrastructure Engingeering EMC Corporation Southborough, MA Jan 08, 2016 $84,261 -
$106,650
Supervisor Information Technology Archrock Services, L.P. Houston, TX Apr 11, 2015 $82,763 -
$112,000
Supervisor Information Technology American Axle & Manufacturing, Inc. Detroit, MI Nov 30, 2013 $79,611
Supervisor Information Technology American Axle & Manufacturing, Inc. Detroit, MI Aug 30, 2012 $75,408

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Top Skills for An Information Technology Supervisor, Information Technology

HardwareVendorsInfrastructureOverhaulCustomerServiceWindowsInformationTechnologyInfrastructureDesktopSupportCustomerDataSuperviseSQLCustomerSatisfactionAssetManagementSetupPCSLATechnicalSupportDisasterRecoverySANDailyOperationsPerformanceReviewsActiveDirectory

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Top Information Technology Supervisor, Information Technology Skills

  1. Hardware Vendors
  2. Infrastructure Overhaul
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Discovered/resolved internal vulnerabilities and compliance issues in preparation for infrastructure overhaul and redesign.
  • Give a superior customer service on a daily basis to Families and School Children.
  • Installed, setup, and tested a server in preparation for the future update to Windows Server 2003 and Exchange 2003.
  • Network administration in a mixed environment of Novell and Microsoft NT Desktop Support and supervised a team of 9 technicians.
  • Supervised 25 information technology and computer network administrators providing support to southeastern region of the United States.

Top Information Technology Supervisor, Information Technology Employers

Information Technology Supervisor, Information Technology Videos

Information Technology (IT) Management

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