5 Information Technology Supervisor, Information Technology Resume Examples

Five Key Resume Tips For Writing An Information Technology Supervisor, Information Technology Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Olivia Cruz
Information Technology Supervisor, Information Technology
Employment History
Information Technology Supervisor, Information Technology2013 - Present
IBMReston, VA
  • Verified construction detail documentation conformed to quality assurance and best practice standards.
  • Planned, initiated, and managed information technology (IT) projects.
  • Acted as focal point of contact for customer's system administration.
Information Technology Specialist2009 - 2013
SprintReston, VA
  • Offered IT related assistance to the department as needed, provided support for hardware and software related issues.
  • Monitored and provided database troubleshooting support.
  • Contract - Helpdesk for internal Employees.
Information Technology/Support Technician2004 - 2009
TEKsystemsColumbus, OH
  • Install Citrix Clients using a Windows 2000 Terminal Server.
  • Add users to the tablets, install software, handle installing of updates, test applications, test cellular connection.
  • Created a branch hardware migration spreadsheet for each of the 240 sites which provided key information for branch migration techs.
Desktop Support Technician2003 - 2004
Federal Home Loan MortgageWashington, DC
  • Diagnosed and resolved hardware and software problems related to desktops, laptops and Blackberries.
  • Provided hardware and software recommendations to prospective customers.
  • Installed system configuration upgrades with required soft-and hardware.
  • Produced system/network documentation, SOP's and IT policies.
Education
Bachelor's Degree In Business1995 - 1998
Strayer UniversityWashington, DC
 
 
Contact Information
Reston, VA
(940) 555-5244
ocruz@example.com
Skills
OS
Javascript
Information Technology
Computer Equipment
Assurance
Computer System
Backup
Customer Service
Peripheral Equipment
Android
 
 
Karen Carroll
Information Technology Supervisor, Information Technology
Silver Spring, MD
(740) 555-8616
kcarroll@example.com
Skills
Project ManagementSccmWifiInformation SecurityItilBackupEthernetDisaster RecoveryAsset ManagementConfiguration Management
 
 
Employment History
Information Technology Supervisor, Information Technology2016 - Present
Booz Allen HamiltonSilver Spring, MD
  • Examined malfunctioning hardware to isolate defective parts and carried out actions for immediate remedy.
  • Worked as a contractor providing support for Windows Server.
Information Technology Analyst2014 - 2016
VerizonSilver Spring, MD
  • Deployed OS and software images to over 300 nodes via Network management server in the New Metro area.
  • Installed ECXpert application on UNIX boxes.
  • Assist in problem management, incident escalations, problem resolutions, and clear concise communications to all involved.
  • Managed and monitored the vmware infrastructure using VI and vsphere client and performed maintenance as required.
  • Utilize help resource Wizard Tool to research software application and hardware issues.
Network Technician2012 - 2014
VerizonWashington, DC
  • Designed routing for Internet network by using TCP/IP, OSPF, BGP, and RIP.
  • Performed remote software installations, testing, and diagnostics of high-end, proprietary software, traversing multiple operating systems.
  • Supported and implemented an initial seamless conversion from OS/2 to Windows NT desktops for over 700 end-users.
  • Designed complex network and firewall configurations (including rulesets) that satisfied customer and infrastructure requirements.
  • Scheduled software and hardware maintenance, repairs and upgrades.
  • Migrated over 2,000 users to new LAN ports and Phones while maintaining functionality and uninterrupted service for mission critical groups.
Desktop Support Specialist2010 - 2012
Robert Half InternationalWashington, DC
  • Configured Mac OSX G5 machines to the network.
  • Support user hardware and software needs via telephone and remote connection/access tools.
Education
Bachelor's Degree of Computer Science2002 - 2005
New York UniversityNew York, NY
 
 
Carl Perry
Information Technology Supervisor, Information Technology
Contact Information
Oakbrook Terrace, IL
(240) 555-3955
cperry@example.com
Skills
  • Network Security
  • VPN
  • Technical Training
  • Management System
  • Project Management
  • Routers
  • Technical Staff
  • Trouble Shooting
  • Printers
  • Hardware
 
 
Employment History
Information Technology Supervisor, Information Technology2018 - Present
Terlato Wine Group
Oakbrook Terrace, IL
  • Ordered necessary supplies, and parts to repair malfunctioning hardware, including all printers and copiers.
  • Increased revenue meeting space by $50 thousand annually by improving sales practices with Internet Management Company after upgrades.
  • Develop evidence standards against existing TWDC policies and procedures such as the Disney Control Catalog and the Information Security Policies.
  • Supervised changes to the Network, Servers and VoIP configurations.
Information Technology/Support Technician2017 - 2018
AT&T
Oakbrook Terrace, IL
  • Take calls to trouble shoot internet connectivity issues on multiple platforms.
  • Provide hardware break-fix, and performance troubleshooting support.
  • Provided hardware and software support to L&GA global associates.
  • Installed and repaired cable, high speed Internet access and telephone service within the premise.
Network Technician2015 - 2017
CNA Financial
Oakbrook Terrace, IL
  • Co-coordinated the installation of Ethernet Switching infrastructure for migration from Token Ring to Fast-Ethernet in CNA Home Office and remote sites.
  • Deploy user s desktops, laptops, thin clients, printers, scanners and other equipment as needed.
  • Facilitated a Windows 7 rollout at a 300+ person T-Mobile call center.
  • Set up scopes for the TCP/IP in DHCP Installed and configured internal and external print servers.
Desktop Support Specialist (Part-Time)2008 - 2010
IBM
Oakbrook Terrace, IL
  • Used Databases Dave Netview, EFX01 Netview, TSO, SYSVIEW, ATOR, Internet & Roscoe.
  • Promoted to mid-range printers and then to large systems printers.
  • Identified, troubleshoots and resolves moderately to highly complex end-user PC software, hardware, mobile computing and printer problems.
  • Managed and supervised windows platforms and applications, 40 Servers in average.
Education
Bachelor's Degree of Business2007 - 2010
DeVry University
Oakbrook Terrace, IL
 
 
Julia Brooks
Information Technology Supervisor, Information Technology
Contact Info
Phoenix, AZ
(890) 555-8872
jbrooks@example.com
Skills
Timely Resolution
CSS
IP
Computer Issues
Company Website
Network Security
Phone System
Disaster Recovery
Sarbanes-Oxley
Routers
Employment History
Information Technology Supervisor, Information Technology2020 - Present
Apollo Education GroupPhoenix, AZ
  • Created programs that could be incorporated into the ERP system using Visual Basic.
  • Coordinated hardware repair processes with outside vendors.
Information Technology Specialist2010 - 2020
Apollo Education GroupPhoenix, AZ
  • Required extensive knowledge of all phases of software and hardware installations/changes/upgrades and system-wide virus management.
  • Maintain contacts with commercial and military community to remain current in the field of information technology and information assurance.
  • Provide level 2 Exchange Server 2010 support, as well as routine service desk level 1 functions simultaneously.
  • Configure, add, change, and maintain user accounts in Microsoft Exchange and Active Directory for each customer.
  • Demanded understanding of hardware, software and specialized installation of internal corporate software.
Network Administrator2005 - 2010
Apollo Education GroupPhoenix, AZ
  • Provided onsite support for mobile hardware and software at various regional Cisco offices.
  • Key member in a large, complex migration project from Novell Netware to Microsoft Windows 2000 Server.
  • Installed and managed Cisco Prime infrastructure.
  • Supported System requirements definition, configuration and integration of customized Cabin Management Systems, avionics/LRU and electrical systems.
  • Impact: Eliminated infrastructure downtime and improved network/system performance resulting in 40% reduction in customer wait times.
Help Desk Specialist2004 - 2005
American ExpressPhoenix, AZ
  • Designed, developed, tested and implemented new computer systems for American Express and their business partners.
  • Operate and test printers Firmware and hardware using Linux and User Interface to meet criteria for customers request.
Education
Bachelor's Degree of Business2001 - 2004
Arizona State UniversityPhoenix, AZ
 
 
Carl Peterson
Information Technology Supervisor, Information Technology
Chicago, IL
(870) 555-9382
cpeterson@example.com
Experience
Information Technology Supervisor, Information Technology2019 - Present
Ulta BeautyChicago, IL
  • Designed and implemented strategic monitoring system to monitor and alert Data Center environmental conditions and mission critical hardware.
  • Project Management* Developed scope and timeline of projects.
  • Managed cross-functional information technology operation for 1.2 million square foot multi-unit facility.
  • Project Management Project Manager for the following enterprise projects:.
  • Ordered and maintained the entire supply of hardware, up to date workstations, and media.
  • Maintained and supported over five hundred computer systems throughout the entire business school campus.
Information Technology Technician2018 - 2019
IBMChicago, IL
  • Supported customers and Field Technicians in a live call environment troubleshooting hardware and software issues.
  • Executed requests for new user setups and email accounts utilizing active directory.
  • Directed day to day activities of 30 - 86 technical and architect direct reports.
Help Desk Analyst2017 - 2018
TEKsystemsChicago, IL
  • Migrated and deployed group policies and security patches to 1,000+ end users through Windows Administrative tools.
  • Operated and replaced trouble tickets with Tivoli ticket software.
  • Set up and maintained Windows based technology for both customers' and internal office needs.
  • Re-assessed power backup capacity and distribution and made recommendations on necessary changes to ensure uptime through power outages.
Computer Consultant2011 - 2017
Circuit CityOakbrook Terrace, IL
  • Install and setup wireless and cable network.
  • Traveled to customer sites to resolve issues with network hardware, personal computers, and other components.
  • Diagnose, troubleshoot and resolve a wide range of software, hardware and network related issues.
Skills
Project ManagementPrintersTroubleshootDNSLANSetupMainframeLevel SupportDirect ReportsCustomer Service
Education
Bachelor's Degree In Computer Science2008 - 2011
DeVry UniversityOakbrook Terrace, IL
 
 
Olivia Cruz
Information Technology Supervisor, Information Technology
Employment History
Information Technology Supervisor, Information Technology2013 - Present
IBMReston, VA
  • Verified construction detail documentation conformed to quality assurance and best practice standards.
  • Planned, initiated, and managed information technology (IT) projects.
  • Acted as focal point of contact for customer's system administration.
Information Technology Specialist2009 - 2013
SprintReston, VA
  • Offered IT related assistance to the department as needed, provided support for hardware and software related issues.
  • Monitored and provided database troubleshooting support.
  • Contract - Helpdesk for internal Employees.
Information Technology/Support Technician2004 - 2009
TEKsystemsColumbus, OH
  • Install Citrix Clients using a Windows 2000 Terminal Server.
  • Add users to the tablets, install software, handle installing of updates, test applications, test cellular connection.
  • Created a branch hardware migration spreadsheet for each of the 240 sites which provided key information for branch migration techs.
Desktop Support Technician2003 - 2004
Federal Home Loan MortgageWashington, DC
  • Diagnosed and resolved hardware and software problems related to desktops, laptops and Blackberries.
  • Provided hardware and software recommendations to prospective customers.
  • Installed system configuration upgrades with required soft-and hardware.
  • Produced system/network documentation, SOP's and IT policies.
Education
Bachelor's Degree In Business1995 - 1998
Strayer UniversityWashington, DC
 
 
Contact Information
Reston, VA
(940) 555-5244
ocruz@example.com
Skills
OS
Javascript
Information Technology
Computer Equipment
Assurance
Computer System
Backup
Customer Service
Peripheral Equipment
Android
 
 
Karen Carroll
Information Technology Supervisor, Information Technology
Silver Spring, MD
(740) 555-8616
kcarroll@example.com
Skills
Project ManagementSccmWifiInformation SecurityItilBackupEthernetDisaster RecoveryAsset ManagementConfiguration Management
 
 
Employment History
Information Technology Supervisor, Information Technology2016 - Present
Booz Allen HamiltonSilver Spring, MD
  • Examined malfunctioning hardware to isolate defective parts and carried out actions for immediate remedy.
  • Worked as a contractor providing support for Windows Server.
Information Technology Analyst2014 - 2016
VerizonSilver Spring, MD
  • Deployed OS and software images to over 300 nodes via Network management server in the New Metro area.
  • Installed ECXpert application on UNIX boxes.
  • Assist in problem management, incident escalations, problem resolutions, and clear concise communications to all involved.
  • Managed and monitored the vmware infrastructure using VI and vsphere client and performed maintenance as required.
  • Utilize help resource Wizard Tool to research software application and hardware issues.
Network Technician2012 - 2014
VerizonWashington, DC
  • Designed routing for Internet network by using TCP/IP, OSPF, BGP, and RIP.
  • Performed remote software installations, testing, and diagnostics of high-end, proprietary software, traversing multiple operating systems.
  • Supported and implemented an initial seamless conversion from OS/2 to Windows NT desktops for over 700 end-users.
  • Designed complex network and firewall configurations (including rulesets) that satisfied customer and infrastructure requirements.
  • Scheduled software and hardware maintenance, repairs and upgrades.
  • Migrated over 2,000 users to new LAN ports and Phones while maintaining functionality and uninterrupted service for mission critical groups.
Desktop Support Specialist2010 - 2012
Robert Half InternationalWashington, DC
  • Configured Mac OSX G5 machines to the network.
  • Support user hardware and software needs via telephone and remote connection/access tools.
Education
Bachelor's Degree of Computer Science2002 - 2005
New York UniversityNew York, NY
 
 
Carl Perry
Information Technology Supervisor, Information Technology
Contact Information
Oakbrook Terrace, IL
(240) 555-3955
cperry@example.com
Skills
  • Network Security
  • VPN
  • Technical Training
  • Management System
  • Project Management
  • Routers
  • Technical Staff
  • Trouble Shooting
  • Printers
  • Hardware
 
 
Employment History
Information Technology Supervisor, Information Technology2018 - Present
Terlato Wine Group
Oakbrook Terrace, IL
  • Ordered necessary supplies, and parts to repair malfunctioning hardware, including all printers and copiers.
  • Increased revenue meeting space by $50 thousand annually by improving sales practices with Internet Management Company after upgrades.
  • Develop evidence standards against existing TWDC policies and procedures such as the Disney Control Catalog and the Information Security Policies.
  • Supervised changes to the Network, Servers and VoIP configurations.
Information Technology/Support Technician2017 - 2018
AT&T
Oakbrook Terrace, IL
  • Take calls to trouble shoot internet connectivity issues on multiple platforms.
  • Provide hardware break-fix, and performance troubleshooting support.
  • Provided hardware and software support to L&GA global associates.
  • Installed and repaired cable, high speed Internet access and telephone service within the premise.
Network Technician2015 - 2017
CNA Financial
Oakbrook Terrace, IL
  • Co-coordinated the installation of Ethernet Switching infrastructure for migration from Token Ring to Fast-Ethernet in CNA Home Office and remote sites.
  • Deploy user s desktops, laptops, thin clients, printers, scanners and other equipment as needed.
  • Facilitated a Windows 7 rollout at a 300+ person T-Mobile call center.
  • Set up scopes for the TCP/IP in DHCP Installed and configured internal and external print servers.
Desktop Support Specialist (Part-Time)2008 - 2010
IBM
Oakbrook Terrace, IL
  • Used Databases Dave Netview, EFX01 Netview, TSO, SYSVIEW, ATOR, Internet & Roscoe.
  • Promoted to mid-range printers and then to large systems printers.
  • Identified, troubleshoots and resolves moderately to highly complex end-user PC software, hardware, mobile computing and printer problems.
  • Managed and supervised windows platforms and applications, 40 Servers in average.
Education
Bachelor's Degree of Business2007 - 2010
DeVry University
Oakbrook Terrace, IL
 
 
Julia Brooks
Information Technology Supervisor, Information Technology
Contact Info
Phoenix, AZ
(890) 555-8872
jbrooks@example.com
Skills
Timely Resolution
CSS
IP
Computer Issues
Company Website
Network Security
Phone System
Disaster Recovery
Sarbanes-Oxley
Routers
Employment History
Information Technology Supervisor, Information Technology2020 - Present
Apollo Education GroupPhoenix, AZ
  • Created programs that could be incorporated into the ERP system using Visual Basic.
  • Coordinated hardware repair processes with outside vendors.
Information Technology Specialist2010 - 2020
Apollo Education GroupPhoenix, AZ
  • Required extensive knowledge of all phases of software and hardware installations/changes/upgrades and system-wide virus management.
  • Maintain contacts with commercial and military community to remain current in the field of information technology and information assurance.
  • Provide level 2 Exchange Server 2010 support, as well as routine service desk level 1 functions simultaneously.
  • Configure, add, change, and maintain user accounts in Microsoft Exchange and Active Directory for each customer.
  • Demanded understanding of hardware, software and specialized installation of internal corporate software.
Network Administrator2005 - 2010
Apollo Education GroupPhoenix, AZ
  • Provided onsite support for mobile hardware and software at various regional Cisco offices.
  • Key member in a large, complex migration project from Novell Netware to Microsoft Windows 2000 Server.
  • Installed and managed Cisco Prime infrastructure.
  • Supported System requirements definition, configuration and integration of customized Cabin Management Systems, avionics/LRU and electrical systems.
  • Impact: Eliminated infrastructure downtime and improved network/system performance resulting in 40% reduction in customer wait times.
Help Desk Specialist2004 - 2005
American ExpressPhoenix, AZ
  • Designed, developed, tested and implemented new computer systems for American Express and their business partners.
  • Operate and test printers Firmware and hardware using Linux and User Interface to meet criteria for customers request.
Education
Bachelor's Degree of Business2001 - 2004
Arizona State UniversityPhoenix, AZ
 

What Should Be Included In An Information Technology Supervisor, Information Technology Resume

1

1. Add Contact Information To Your Information Technology Supervisor, Information Technology Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Information Technology Supervisor, Information Technology Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Information Technology Supervisor, Information Technology Resume Relevant Education Example #1
Bachelor's Degree In Business 2014 - 2016
DeVry University Oakbrook Terrace, IL
Information Technology Supervisor, Information Technology Resume Relevant Education Example #2
Bachelor's Degree In Business 2014 - 2016
Arizona State University Phoenix, AZ
3

3. Next, Create An Information Technology Supervisor, Information Technology Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Information Technology Supervisor, Information Technology
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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Our resume builder tool will walk you through the process of creating a stand-out Information Technology Supervisor, Information Technology resume.

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4

4. List Your Information Technology Supervisor, Information Technology Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Technician
DIRECTV
  • Answered questions and assisted with providing customers the information necessary to fully understand and operate their service.
  • Provided technical support, able to troubleshooting satellite receivers and televisions.
  • Conducted troubleshootingprocedures to fix all problems.
  • Created standard operating procedures for troubleshooting incidents and monitoring services.
  • Adhered to all OSHA safety practices.

Work History Example # 2
Software Engineer
Wells Fargo
  • Involved in writing Oracle PL/SQL Stored procedures, and views.
  • Used Maven for build tool.
  • Developed different functional modules of the application using Java Struts2 framework.
  • Involved in migrating java version of application from Java 1.7 to Java 1.8.
  • Used JBoss Guvnor 5.4 /Drools 62 Workbench and Drools 6.2 API's for writing business rules to solve complex business problems.

Work History Example # 3
Technical Support Specialist
HP
  • Analyzed computer user problems, recommended and implemented hardware / software solutions.
  • Determined if the issue was hardware related and needed to be transferred to appropriate department.
  • Performed site migrations from Windows NT, Window 2000 to the Windows 2003 environment.
  • Configured and troubleshot Mobile Access Service on laptops when using Cisco Secure Client (VPN).
  • Developed HTML processor to display system performance data

Work History Example # 4
Information Technology Supervisor, Information Technology
University of Miami
  • Assisted in various other training programs procuring a working familiarity with Adobe InDesign, Photoshop, and Acrobat.
  • Designed, developed, and implemented IT infrastructure for the newly formed HIHG.
  • Scheduled and performed backups using NT Backup and Backup Exec.
  • Designed student tracking system for all academic and financial records relating to graduate students in integrated Microsoft Access databases.
  • Liased with Systems Support to process mainframe data across Unix Server and FTP to remote site.

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5

5. Highlight Your Information Technology Supervisor, Information Technology Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your information technology supervisor, information technology resume:

  1. IT Information Library Foundations Certification (ITIL)
  2. Certified Information Technology Professional (CITP)
  3. Microsoft Certified Professional (MCP)
  4. Cisco Certified Network Associate (CCNA)
  5. ITIL Foundation
  6. Microsoft Certified Technology Specialist: .NET Framework 3.5, Windows Workflow Fnd Applications (MCTS)
  7. Certified Network Computer Technician (CNCT)
  8. Certified Information Systems Security Professional - Architecture (CISSP)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021