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Information technology supervisor, information technology skills for your resume and career
15 information technology supervisor, information technology skills for your resume and career
1. Project Management
- Collaborated with the Project Management Coordinator in the implementation of major enhancement projects, upgrades or application development.
- Implemented a formal procedure for submitting project requests using a project definition template based on project management principles.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Established new processes and procedures on responding to various security incidents, significantly increasing response time and improving overall customer service.
- Monitored hours/coordinated scheduling to address customer needs & minimize budget impact while meeting the required customer service level agreements.
3. Database
A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.
- Researched, initiated, and implemented a dedicated cloud server solution for database replication for backup accountability and increased I/O processing.
- Analyzed and modified databases related to application areas, worked individually or coordinated database development as part of a team.
4. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Directed the technical support and configuration of deployed network assets including Cisco switches and government-issued laptops.
- Provided flexible, effective solutions by retooling/aligning technical support resources with department SLA requirements.
5. PC
- Installed, configured and serviced servers, PC's, routers, switches, wireless access points, printers, etc.
- Managed eight technical professionals while providing PC LAN hardware support, software installation and training in the various Medical College hospitals.
6. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Utilized a variety of enterprise-level platforms to create, troubleshoot and analyze episodic and feature assets.
- Manage and troubleshoot network security, data retention and applications.
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- Oversee the design and integration of Hybrid Cloud activities related to Microsoft Azure and Amazon Web Services.
8. Performance Reviews
Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.
- Recognized for supervisory methods to motivate staff while ensuring accountability and enhancing team skills through performance reviews and training sessions.
- Managed work assignments, provided career coaching and prepared and delivered performance reviews.
9. ITIL
- Served as Author or Reviewer on all company-tailored process documentation and standards that formally introduced ITIL to the organization.
- Utilized ITIL framework methodology to provide root cause analysis of downtime and increase availability of systems.
10. Printers
Printers are a technological tool used to permanently apply ink to various surfaces and material but most often paper. They are used for printing books, fliers, images, billboard advertisements, and so on. There are many different types of printers, too, each built for a different purpose, material, and processes. A new generation of printers, usually referred to as 3D printers, can use materials such as plastic or resin to build different three-dimensional physical objects and can be used to create props, statues, and various other items.
- Connected and configured personal computer workstations and network printers.
- Reduced operational IT costs in the organization by reduction of printers at an annual savings of $12,000 in 2014.
11. Employee Development
- Improved employee development via monthly one-on-ones, talent and skill assessments, and training recommendations.
- Negotiated and Maintain OLA/SLA levels Employee development Implement strategies and measured KPI's.
12. Disaster Recovery
The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.
- Performed risk assessments and implemented security measures and to prevent threats; Implemented data backup and disaster recovery system.
- Implemented and supported the testing of disaster recovery and business connectivity plans allowing cost effective performance.
13. Computer System
- Operated and maintained electronic sensors and computer systems.
- Repair computer system including network systems.
14. Desktop Support
- Supervised desktop support technicians dispersed throughout Washington, California, and Arizona.
- Provided server/desktop support and maintenance.
15. SQL Server
- Consolidated more than 20 SQL Servers databases in a SQL Server Cluster reducing servers licensing cost by more than 80%.
- Install, configure, and support SQL Server 2008 and 2012; manage, restore, backup, migrate databases.
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What skills help Information Technology Supervisors, Information Technology find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on information technology supervisor, information technology resumes?
Dale Musser Ph.D.
Associate Teaching Professor, University of Missouri
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.
What soft skills should all information technology supervisor, information technologys possess?
Ehsan Sheybani Ph.D.
Professor, University of South Florida
What hard/technical skills are most important for information technology supervisor, information technologys?
Ehsan Sheybani Ph.D.
Professor, University of South Florida
What information technology supervisor, information technology skills would you recommend for someone trying to advance their career?
Ranganathan Chandrasekaran
Professor and Director of Graduate Studies, University of Illinois
What type of skills will young information technology supervisor, information technologys need?
Peter Dordal Ph.D.
Director for Information Technology, Loyola University Chicago
IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.
Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.
Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.
List of information technology supervisor, information technology skills to add to your resume
The most important skills for an information technology supervisor, information technology resume and required skills for an information technology supervisor, information technology to have include:
- Project Management
- Customer Service
- Database
- Technical Support
- PC
- Troubleshoot
- Azure
- Performance Reviews
- ITIL
- Printers
- Employee Development
- Disaster Recovery
- Computer System
- Desktop Support
- SQL Server
- Windows XP
- Switches
- Management System
- VoIP
- Virtualization
- POS
- SLA
- Network Infrastructure
- SharePoint
- VPN
- Lan
- VMware
- Phone System
- User Support
- Direct Reports
- SCCM
- Windows Server
- Citrix
- Customer Support
- Linux
- Mobile Device Management
- OS
- DNS
- Software Applications
- C Net
- Technical Assistance
- User Accounts
- QA
- DHCP
- HIPAA
- Performance Evaluations
- Software Issues
- ERP
- Network Security
Updated January 8, 2025
