Top Information Technology Supervisor, Information Technology Skills

Below we've compiled a list of the most important skills for an Information Technology Supervisor, Information Technology. We ranked the top skills based on the percentage of Information Technology Supervisor, Information Technology resumes they appeared on. For example, 10.4% of Information Technology Supervisor, Information Technology resumes contained Computer Hardware as a skill. Let's find out what skills an Information Technology Supervisor, Information Technology actually needs in order to be successful in the workplace.

The six most common skills found on Information Technology Supervisor, Information Technology resumes in 2020. Read below to see the full list.

1. Computer Hardware

high Demand
Here's how Computer Hardware is used in Information Technology Supervisor, Information Technology jobs:
  • Maintained IT equipment, modifying and upgrading software applications and repairing computer hardware.
  • Maintained customer relations for computer hardware and software troubleshooting.
  • Maintain inventories of computer hardware/software and peripheral devices.
  • Managed multiple networks, 3,600 assets, and personally trained 206 on-site personnel in computer hardware and office automation software.
  • Installed, modify, and repair computer hardware and software; run diagnostic programs to resolve computer issues.
  • Define, select and deploy effective computer hardware that addresses the automated system needs of the user community.
  • Maintain computer hardware and the underlying operating systems necessary for effective use of County resources.
  • Help desk functions for all computer hardware and software including user training and troubleshooting.
  • Installed, configured and repaired computer hardware,.
  • Lead project successfully overseeing all of the computer hardware moves to new South Tower.

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2. Customer Service

high Demand
Here's how Customer Service is used in Information Technology Supervisor, Information Technology jobs:
  • Established new processes and procedures on responding to various security incidents, significantly increasing response time and improving overall customer service.
  • Monitored hours/coordinated scheduling to address customer needs & minimize budget impact while meeting the required customer service level agreements.
  • Provided outstanding Information Technology Customer Service to Marine Corps Recruit Depot military and civilian population.
  • Implemented effective customer satisfaction strategies by identifying key issues to quality customer service.
  • Have a solid reputation for resolving complex issues and providing exceptional customer service.
  • Received multiple service awards and recognition for outstanding customer service during my tenure.
  • Supervised 7/24 daily operations of IT Customer Service and provided immediate supervision.
  • Champion change and process improvement; targeting customer service and organizational efficiency.
  • Recognized by senior management for improved customer service satisfaction rate.
  • Maintained exceptional customer service in a rapid changing environment.
  • Managed resources while exceeding customer service targets.
  • Improved customer relations and customer service.
  • Completed customer service audits and quality control audits, provided appropriate feedback to improve the performance of direct reports.
  • Mastered various hardware/software/end user issues to further IT knowledge base; oversight of department to assure outstanding customer service.
  • Oversee the service desk & field support operations and ensure that end users are receiving excellent customer service.
  • Drive improvement in Customer Satisfaction and customers' experiences, by reducing defects in Customer Service business areas.
  • Direct and coordinate operational, management, and supportive customer services for our main products and equipment.
  • Provide quality technical software/hardware phone support with a high degree of customer service and technical expertise.
  • Resolved all escalations and customer service issues in a timely, professional and customer friendly manner.
  • Maintained department staff turnover under 5% with an emphasis in tight deadlines and customer service.

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3. Windows XP

high Demand
Here's how Windows XP is used in Information Technology Supervisor, Information Technology jobs:
  • Directed upgrade of 900 PC's from Windows XP to Windows Vista OS with nominal impact to mission.
  • Created migration plan to migrate all corporate workstations from Windows XP to Windows 7.
  • Maintain multiple user workstations with varying operating systems including Windows XP and Windows 7.
  • Lead the migration of over 100 computers from Windows XP to Windows Vista.
  • Planned and oversaw the site upgrade to Windows XP.
  • Supported the Windows XP clients for this network.
  • Team Member for Windows XP upgrade project.
  • Team Size: 6 Environment: Windows XP/Vista/7, Windows Server [ ] Description Effectively troubleshoot, and maintained computer support.

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4. Desktop

high Demand
Here's how Desktop is used in Information Technology Supervisor, Information Technology jobs:
  • Participated in important technological department projects and performed problem diagnosis of network and desktop environment under IT management direction.
  • Managed day-to-day operations of the local network, desktops, applications and telecommunication systems
  • Transformed four-person desktop publishing group to an in-house full-service graphics department.
  • Developed and scripted unattended operating system installations for workstations/desktops.
  • Provided server/desktop support and maintenance.
  • Created the most cohesive desktop support teams in the Oregon region and was the standard for how teams should be managed.
  • Directed a team of 8 analysts across Tampa, Arizona, Texas, and Chicago delivering desktop support to 1000+ employees.
  • Provided IT/AS400 and desktop support for 5 plants across the US including our corporate office in Kansas City, MO.
  • Tripled lab resources by completing project to set up and configure 170 desktops and laptops within aggressive two-week deadline.
  • Administer, diagnose and troubleshoot desktops, laptops, office phones, printers/ copiers, software and applications.
  • Set up a common desktop including a suite of business applications and utilities for a consistent computing environment.
  • Standardized product line for Desktop computers, portable computers, printers, network devices, and servers.
  • Deploy 65 HP Desktop 7500 MT Elite work under domain For Clint & Install all hotel application.
  • Mentor and manage the east coast support team consisting of 6 Desktop Support professionals across multiple offices.
  • Serviced, repaired and replaced laptops and desktops and troubleshot and repaired email and other network applications.
  • Provided hardware and software setup, troubleshooting and support as needed for all desktop and laptop users.
  • Participated in interviewing, hiring, and training qualified staff for desktop support and event support.
  • Deploy 15 HP Desktop PRO 3500 work under domain For Clint & Install all hotel application.
  • Handle daily operations with Network, Server, desktop, and voice over IP phone system.
  • Supervised 5 IT desktop technicians and Network Administrator as well as continuation of server administrator duties.

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5. Technical Support

high Demand
Here's how Technical Support is used in Information Technology Supervisor, Information Technology jobs:
  • Directed the technical support and configuration of deployed network assets including Cisco switches and government-issued laptops.
  • Ensured operation of equipment by completing preventive maintenance requirements and call for technical support.
  • Provided comprehensive technical support, configuration and maintenance for residential and business clients.
  • Developed materials and facilitated training to over 200 new Technical Support Analysts.
  • Developed and managed technical support group.
  • Delivered technical support to maximize quality.
  • Provided additional company-wide technical support.
  • Provided technical support for 6500 company employees; traveled to remote offices and set up New York sales office.
  • Managed and oversaw invoicing staff and all data processing and provide technical support to over 100 employees.
  • Provided technical support to professors, students, and corporate executives who attended business school classes.
  • Monitored entire IBM mainframe environment, and provided first level support for programmers and technical support.
  • Worked as a Technical Support rep proficient in Hardware and software to resolve computer related issues.
  • Provided software and hardware technical support for end users on all levels of Microsoft operating systems
  • Provide on-site technical support, via phone, email, and web to NOC team.
  • Evaluate and install patches and provide day to day technical support for all end users.
  • Interfaced with users providing technical support and resolution of IT complaints quickly and efficiently.
  • Provide technical support to all employees in trouble-shooting their computer software and hardware system.
  • Provided tier 2 and 3 technical support of all systems within the support environment.
  • Managed technical support process for the MoveN Resident Management Software for 64 sites.
  • Provided and supervised technical support to associates located across 12 bank branches.

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6. PCS

high Demand
Here's how PCS is used in Information Technology Supervisor, Information Technology jobs:
  • Supervised and maintained all electronics and computer systems to include UNIX mainframes, AS400 customer databases and over 100+ PCs.
  • Updated and maintained computer inventory and surplus equipment for Dell server and more than 50 PCs and laptops.
  • Saved over $21,000.00 in Information Technology funds by procuring PCs from another unit versus open market.
  • Reduced time by creating one asset management tool housing all PCs and printers installed within the organization.
  • Set up and configure military health care software on all clinical PCs and laptops.
  • Provided wireless access, scanned and cleaned infected PCs, repaired corrupted systems.
  • Supervised software and hardware troubleshooting and replacement for both PCs and Macintosh computers.
  • Implemented a standard for software installations for both new and old PCs.
  • Performed administrator duties on PCs and Servers for the Airport.
  • Managed complete network installation in remote environments network diagrams 250 PCs'/30 printers/switch deployment.
  • Configured, repaired and reimaged user laptops and desktop PCs operating Windows XP/Office.
  • Trouble shoot pcs, printers, switches, etc.
  • Trained technicians and performed hardware repairand installation of PCs, Network components, andPrinters.
  • Performed www.flickr.com/nismode upkeep/maintenance and upgrades to network of 80+ Windows PCs and laptops.

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7. Active Directory

high Demand
Here's how Active Directory is used in Information Technology Supervisor, Information Technology jobs:
  • Performed configuration management and troubleshooting for Microsoft Active Directory 2003 - 2012 servers.
  • Elected Project leader for Corporate Active Directory Synergy project.
  • Implemented backup/recovery capabilities for Active Directory objects.
  • Implemented and configured Win2k Active Directory.
  • Utilized Active Directory, Group Policies, and Microsoft SCCM in developing and maintaining all computer and user network objects.
  • Manage all IT services and procedures Installed Active Directory Structure, DNS structure, Phone System and office connecting routers.
  • Supervised large teams that provide support for Marathon's database platforms, Active Directory, and Capacity Management functions.
  • Managed the migration of 2300 computers to Active Directory and into the file server clusters.
  • Assisted in administrative duties in Active Directory and the Microsoft Office 365 Exchange Console.
  • Managed local and global Active Directory, MS Exchange, or AS400 administration.
  • Administrated Active Directory for User accounts, Distribution listings, and Security groups.
  • Set up, remove and manage user accounts in Active Directory as needed.
  • Establish and maintain users LAN and Email accounts via Active Directory.
  • Network Administration (MS Server, Exchange, Active Directory).
  • Managed the administration of active directory, file & print servers.
  • Implemented Microsoft Active Directory Domain Services on Server 2008 R2.
  • Managed Active Directory for over 600 user accounts 3 Networks.
  • Support and Manage Exchange 2003, 2010 and Active Directory.
  • Upgraded Active Directory from 2003 forest to 2012 forest.
  • Managed the active directory (Rules and Protocols).

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8. Information Technology

high Demand
Here's how Information Technology is used in Information Technology Supervisor, Information Technology jobs:
  • Manage all Information Technology functions to ensure cost-effective and reliable information systems are provided for operations and all other plant departments.
  • Manage and Supervises employees in the information technology department to include Japanese Nationals in accordance with organizational policies and goals.
  • Supervised 25 information technology and computer network administrators providing support to southeastern region of the United States.
  • Supervised, trained and motivated 25 information technology professionals to achieve maximum performance, on-site and remotely.
  • Coordinate with Information Technology for the upgrade or installation and implementation of new computer software as required.
  • Supervised 25 information technology specialists that provided information technology support to 1500 FBI government and contractor employees.
  • Controlled a $500,000 Information Technology Budget and successfully kept expenditures within predetermined guidelines.
  • Supervised employees of the Information Technology Department in accordance with organizational policies and goals.
  • Managed Information Technology operations for clinical and operations function of the hospital.
  • Develop and implement procedures to support daily operations of information technology systems.
  • Created, implemented and monitor information technology policies and procedures.
  • Escalated issues to appropriate information technology team management as needed.
  • Purchased all Information Technology software/hardware using the QuickBooks Pro software
  • Designed and implement information technology processes and procedures.
  • Provide Supervision to Information technology staff personnel.
  • Reported directly to Information Technology Manager and provided daily updates and reports of Data Entry Staff, and Network Engineer team.
  • Perform all other related duties involved in the operation of the County Clerk s Information Technology Department as assigned or required.
  • Acted as backup to the Vice President of Information Technology for Research and Development, budgeting, and employee reviews.
  • Supervised Information Technology Services in support of the United States Army Corps of Engineers on the Lockheed Martin Contract.
  • Enforce the security policy and procedures published by Information Technology Security and the County Clerk s Office.

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9. Database

high Demand
Here's how Database is used in Information Technology Supervisor, Information Technology jobs:
  • Researched, initiated, and implemented a dedicated cloud server solution for database replication for backup accountability and increased I/O processing.
  • Analyzed and modified databases related to application areas, worked individually or coordinated database development as part of a team.
  • Managed and provided day-to-day counseling to developers and database administrators responsible for developing, enhancing and maintaining database applications.
  • Collaborated with systems analysts, technical personnel and end-users in database design, application systems feasibility studies and planning.
  • Processed trouble ticket information into Remedy Database to ensure effective action is initialed on all user network issues.
  • Managed development team of business analysts, programmers and database administrators with approximately $1M budget annually.
  • Determined the procedural direction of the organization and directed day-to-day operations of the database team.
  • Analyzed, designed and managed departmental databases to increase efficiency in metric reporting.
  • Developed extensive database and utility on client information using VB.NET.
  • Resolved frequency interference and maintained a database of interference incidents.
  • Constructed database for control of internal company reports.
  • Designed and developed Help Desk Management database application.
  • Established password database management system.
  • Maintained and organized customers database.
  • Generated weekly reports from database.
  • Consolidated more than 20 SQL Servers databases in a SQL Server Cluster reducing servers licensing cost by more than 80%.
  • Install, configure, and support SQL Server 2008 and 2012; manage, restore, backup, migrate databases.
  • Test and troubleshoot a variety of utility, communications, word processing, database, spreadsheets, and network software.
  • Worked with DBA team and various applications to streamline the deployment process for development, test, and production databases.
  • Establish security controls to 100% databases (MS SQL and ORACLE) classifies very high according Database Risk Assessments.

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10. Laser Printers

high Demand
Here's how Laser Printers is used in Information Technology Supervisor, Information Technology jobs:
  • Maintain, order toner or service as needed for laser printers in the company.
  • Assisted in repair of laser printers.

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11. Troubleshoot

high Demand
Here's how Troubleshoot is used in Information Technology Supervisor, Information Technology jobs:
  • Provided overall daily router and server administration including monitoring, analysis, troubleshooting and performance tuning.
  • Document and troubleshoot technical issues, providing solutions and/or possible improvements to current methods.
  • Managed process of troubleshooting hardware and software applications with recommended updates as directed.
  • Provided maintenance and troubleshooting abilities to resolve operational issues within set time constraints.
  • Coordinated with Field Services personnel to troubleshoot network connectivity.
  • Provided troubleshooting, investigation, and problem resolutions.
  • Managed internal and external contacts for Tier 4troubleshooting.
  • Created multiple diagrams simplifying troubleshooting and deployment efforts.
  • General IT support for internal issues/troubleshooting.
  • Provided support for escalated troubleshooting.
  • Team Leader regarding service and support of computer equipment, including diagnosing, troubleshooting, and repairing the defective device.
  • Oversee troubleshooting, system backups, archiving, technical issues, and disaster recovery to provide support when necessary.
  • Installed the electronic voter identification system at polling stations, and monitored and troubleshoot the system during both elections.
  • Conducted testing and troubleshooting on telephone and cellular service and equipment issues, and coordinated repairs with systems software.
  • Assist the project manager in testing, installing, troubleshooting, and maintaining new software and programs.
  • Visit client computers to troubleshoot issues and prevent elongated downtime to minimize the impact to the organization.
  • Installed, configured and performed troubleshooting duties for 30+ Dell Microsoft Windows 2000, 2003 servers.
  • Developed employee handbook and trained student-workers in lab policies, procedures, and troubleshooting techniques.
  • Supervised IT technicians performing troubleshooting and repair at component, system, and network levels.
  • Network support: including data backup and restores, server monitoring; security and troubleshooting.

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12. SQL

high Demand
Here's how SQL is used in Information Technology Supervisor, Information Technology jobs:
  • Develop SQL queries using Visual Express and Crystal Reports that generated reports used by VP of Finance and the CFO.
  • Performed maintenance support and enhancements of Budgeting system consisting of COBOL, DB2, SQL, and CLIST.
  • Designed, Installed and configured windows 2012 R2 file server cluster as well as SQL 2014 server cluster.
  • Lead the design of an online testing software solution using ASP.NET, C# and SQL Server.
  • Designed and implemented software utilities to access MySQL and Microsoft SQL server data to automate tasks.
  • Automated data cleansing using Microsoft T-SQL stored procedures and SSIS for the Finance data warehouse.
  • Review maintenance logs on SQL servers and request change of procedures as needed.
  • Maintained a PHP/MySQL data entry web application used by 180 data entry clerks.
  • Manage file, email, SQL, Application servers and domain controllers.
  • Convert data from ASCII to SQL using Data Junction.
  • Upgraded all SQL Server 2003 and 2005 to all SQL 2012.
  • Performed DBA duties for MSSQL 2000 servers.
  • Created reports in support of company directives using Cognos, SQL Server Reporting Services, Excel and Access.
  • Managed SQL Server 2008 R2, providing logins, training and DBA functions for users.
  • Use DQL an extended SQL dialect to query Documentum data, manage & support Workflow reports.

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13. Setup

high Demand
Here's how Setup is used in Information Technology Supervisor, Information Technology jobs:
  • Supervised other student assistants with computer repair questions * Assisted in server setup and computer repairs
  • Prepared best practice procedures for workstation configuration and setup.
  • Conducted inventory/setups of all components/systems.
  • Installed, setup, and tested a server in preparation for the future update to Windows Server 2003 and Exchange 2003.
  • Manage grounding, power and network needs with multiple departments to create an efficient setup and tare-down of deploy-able assets.
  • Connected fiber, patched panels and setup computers, printers and phones at off site Garden Ridge warehouses.
  • Handled all troubleshooting and inquiries regarding building IT - Created Event Data Distribution Maps and supervised setups.
  • Project leader for equipment roll-out and setup of all new facilities across the six states I supervised.
  • Planned and designed projects such as cabling entire terminal locations, EDI customer setups, TMS implementation.
  • Research the latest IT tools and technologies and setup lab test environments for future projects.
  • Deployed Hyper-V setup on the server to cut down on the number of physical servers.
  • Configured new server setup for DHCP and static IP addresses for Unix- based online printers.
  • Provided support assistance with the setup with the new routers to support the V.O.I.P.
  • Assisted in the design, setup, and maintenance of 3com IP phone system.
  • Worked with Staff on setup, configuration and overall day to day management.
  • Mass application deployment by designing scripts with standard setup for all users.
  • Researched, setup, installed, and maintain VOIP System.
  • Managed PC hardware / software and LAN configuration and setup.
  • Worked closely with customers to design setups and fulfill requests
  • Install, setup and maintain MS SQL Server.

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14. Internet

high Demand
Here's how Internet is used in Information Technology Supervisor, Information Technology jobs:
  • Increased company productivity and security by developing security protocols and content filtering to block personal use of Internet.
  • Provide application implementation and support for Internet Security and Application Computer (ISA) for the County Clerk s Office.
  • Installed and managed the Company's Local Area Network, internet and mailing systems in collaboration with external vendors.
  • Managed staff of eight Messaging Engineers and two Internet Engineers supporting corporate headquarters and 24/7 business operations.
  • Perform Internet Banking Risk Assessment as required by the Federal Financial Institution Examination Council (FFIEC).
  • Managed over 100 computers and 300 user accounts accessing the Fort Hood Network Internet Protocol Routing System.
  • Managed staff of 5 messaging engineers and two internet engineers supporting Corning global messaging and Internet services.
  • Design and manage corporate intranet site using FrontPage 2000, CorelDraw, and Internet Information Server.
  • Trained doctors and staff to use necessary software, internet applications, and computer peripherals.
  • Managed the Secret Internet Protocol Routing System consisting of over 25 computers and 150 users.
  • Monitor Internet and computer usage, compare them to already established regulations, policies.
  • Monitor and control internal Internet access using policies and security with Internet Manger.
  • Installed and maintained VSAT systems on all sites providing internet and VOIP.
  • Answer customer phone calls pertaining to internet banking and general banking matters.
  • Lock down computers so students don't have open access to internet.
  • Help coworkers and customers with computers, internet and email problems.
  • Design and development of the department s internet and intranet websites.
  • Trained staff to use MS Office applications and Internet Explorer.
  • Manage ISA Server Internet Security and acceleration Server 2006.
  • Implemented corporate Internet and Intranet systems.

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15. Helpdesk

average Demand
Here's how Helpdesk is used in Information Technology Supervisor, Information Technology jobs:
  • Worked with other supervisors and management in developing attendance, productivity and training requirements for helpdesk employees.
  • Redesigned the helpdesk asset tracking system for accuracy, team productivity and financial reporting.
  • Train Helpdesk user support technicians on any new operational procedures and troubleshooting techniques.
  • Directed corporate helpdesk and support operations, including managing all computer-based training classes.
  • Supervised 7 helpdesk/desktop support technicians and 8 Network Operations Technicians.
  • Managed team of helpdesk administrators.
  • Interviewed candidates for Helpdesk Specialists.
  • Manage day-to-day operations of helpdesk.
  • Acted as an interface between the helpdesk and the customer to allow for project planning and to help minimize support failure.
  • Deployed and administered Track-it helpdesk management system to reduce trouble ticket resolution response time by 33% and increasing customer satisfaction.
  • Maintain and managed computers, servers, backup, helpdesk, network, utilizing excellent computer skills on a daily basis.
  • Led 4 employees to stand up and operate a helpdesk with an email ticketing system and call in service.
  • Redesigned the helpdesk structure system for over 200 users to allow for a more efficient and paperless system.
  • Created and Implemented all Policy's and procedures to be followed by existing and new Helpdesk Engineers.
  • Direct Manager of the Field IT Helpdesk providing leadership and mentoring junior technicians on Remote Support.
  • Mentored two helpdesk staff and helped them move onto advanced IT careers with other companies.
  • Managed a training consultant in the development of a helpdesk training program for new employees.
  • Manage the daily operations of the Helpdesk including all problem and request ticket routing.
  • Maintained and documented work and overtime completed for the Helpdesk and reported to management.
  • Implemented a helpdesk ticket system in order to formalize support for end users.

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16. Recovery Procedures

average Demand
Here's how Recovery Procedures is used in Information Technology Supervisor, Information Technology jobs:
  • Re-organized and documented all technology documentation and SOP's including disaster recovery procedures, backup procedures, and EDI processing.
  • Establish and administer periodical testing of network backup and recovery procedures to protect corporate data and system assets.
  • Established and administered effective backup and recovery procedures to ensure system reliability and protect data integrity.
  • Restructured MIS department and established best practices security, systems redundancy, backup and disaster recovery procedures 6.
  • Created E-security team to manage electronic accounts, physical access and data security/recovery procedures.
  • Developed data backup, archiving as well as Disaster Recovery procedures to minimize corporate downtime under emergencies.

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17. User Accounts

average Demand
Here's how User Accounts is used in Information Technology Supervisor, Information Technology jobs:
  • Administered i-Connect web application and user accounts.
  • Verified and ensure users had the proper clearance to access and manage data, created user accounts and email.
  • Work station assembly, creating user accounts, troubleshoot and repair computer problems, and help desk support.
  • Administered and audited user accounts to ensure proper utilization of resources and reduce costs.
  • Established and maintained user accounts, assign file permissions and established password account policies.
  • Managed user accounts, including adding and deleting rights and establishing server access.
  • Created and administered user accounts, including rights and permissions.
  • Managed telecommunication system: configuring user accounts, phones, voicemail.
  • Create, change, and delete user accounts per request Responsible for Company level COMSEC materials, accounts and keys.
  • Manage PeopleSoft and Aveska user accounts, and perform data transfers & data-backups.

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18. Project Management

average Demand
Here's how Project Management is used in Information Technology Supervisor, Information Technology jobs:
  • Collaborated with the Project Management Coordinator in the implementation of major enhancement projects, upgrades or application development.
  • Implemented a formal procedure for submitting project requests using a project definition template based on project management principles.
  • Provided project management for multiple on-site apartment and company renovations, prioritized workload and consistently met deadlines.
  • Develop cost-effective solutions, evaluate alternatives, and collaborate with corporate and project management to ensure acceptance.
  • Collaborate in the project management process of projects assigned by management.
  • Integrated iterative development processes into the firm's project management standards.
  • Established and documented standardized software project management processes.
  • Provided project management on system development and deployment.
  • Provided technical support, project management, programming, vendor software evaluation, implementation, troubleshooting and peer mentoring services.
  • Facilitate vendor service and system upgrades with project management teams and users, as required, to ensure system availability.
  • Established, oversaw, and participated in after hours on-call support, project management and crisis resolution.
  • Worked with Project management team to coordinate IT efforts on new facility or remodeling projects.
  • Prepared and submitted daily reports for the project management delivery to (DOD).
  • Work closely with project management teams to ensure that our site is operating properly.
  • Lead role during search, and implementation of online web-based project management system.
  • Project Manager - Led cross-functional team which implemented COTS Enterprise Project Management software.
  • Provided technical, managerial, and project management support for his direct reports.
  • Cost Containment / Budgeting, Project Management, Research and Analysis, etc.
  • Provided leadership and project management in line with the CIO's business directives.
  • Project management of various complex new and existing changes which effect multiple departments.

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19. LAN

average Demand
Here's how LAN is used in Information Technology Supervisor, Information Technology jobs:
  • Planned, coordinated, and facilitated daily workload, applied and updated operational procedures, and maintained production inventory.
  • Led initial information systems efforts to develop a corporate quality system working with various quality and planning departments.
  • Report to supervisor with any issues that affect productivity and develop a strategic plan for maximum productivity.
  • Facilitated business driven IT decisions that supported both the Company's strategic plan and day-to-day operational requirements.
  • Planned, developed, and monitored annual capital budget and annual operating budget meeting corporate financial goals.
  • Stabilized, managed and documented the web hosting environment reducing unplanned downtime and increasing customer satisfaction.
  • Planned, managed, and successfully orchestrated all key technology elements involved in relocating our corporate headquarters
  • Managed the custom development of strategic / tactical plans and business process re-engineering of department applications.
  • Implemented and supported the testing of disaster recovery and business connectivity plans allowing cost effective performance.
  • Collaborated with facilities manager to oversee LAN/WAN and telecommunications considerations for six office expansion initiatives.
  • Planned and managed Microsoft Team Foundation Server implementation and migration from legacy Visual Source Safe.
  • Monitored developer performance, conduct annual reviews and established plans for improvement when necessary.
  • Directed all aspects of project delivery including scope definition, project plan development analysis.
  • Evaluate LAN hardware and software requirements and capabilities and make recommendations for improvements.
  • Follow Standard SDLC to design/plan/evaluate/implement 3rd party software to fit multiple location situations.
  • Allocated staffing resources and developed skill development plans to ensure optimum departmental performance.
  • Defined scope, gathered business requirements, and developed / implemented application plan.
  • Coordinate and manage Business Intelligence projects and plans for development and delivery tasks/issues.
  • Coordinated plans and efforts with departmental leaders to complete service continuity planning.
  • Participate in budgetary planning, and creation and execution of department Operating Plan

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20. VPN

average Demand
Here's how VPN is used in Information Technology Supervisor, Information Technology jobs:
  • Performed remote user support regarding connectivity and VPN related issues.
  • Set up VPN access for the owner to be able to view and/or record the CCTV camera DVR system I installed.
  • Investigated and implemented the migration to a OpenVPN Access Server to aid in the reduction of costs to support remote workers.
  • Installed, monitored, maintained servers, network equipment, switches, VPN's, routers and storage devices.
  • Supervised the Information Security Operations Center in the design, implementation and management of firewall and VPN systems.
  • Deploy new offices, configure Firebox firewalls and establish VPN tunnel back to main office.
  • Provide IT assistance after hours from home to users when needed by VPN.
  • Designed and implemented site to site VPN network including a Barracuda Spam Firewall.
  • Established wireless networks and VPN's to communicate with hardware at remote facilities.
  • Configure and maintain VPN connectivity via MS Terminal Services.
  • Manage VPN Connection In Windows Server 2003 & 2008 R2.
  • Created client and site-to-site VPNs for access to terminal services, e-mail, file, and print services.
  • Support remote access using secure VPN, Logmein, and Terminal Server.
  • Configure and Manage Watchguard Firewall and VPN solution.
  • Installed Symantec Raptor Firewall with PowerVPN.
  • Network Troubleshooting (Solarwinds monitoring, VPN access, Wifi access etc).
  • Configure Cisco VPN Client Troubleshoot software issues and operating systems Remote support for users having network and software issues Troubleshoot SAP platform

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21. Phone System

average Demand
Here's how Phone System is used in Information Technology Supervisor, Information Technology jobs:
  • Provided comprehensive planning and installation of ShoreTel phone systems to replace outdated Panasonic model.
  • Learn and troubleshoot an older PBX SX2000 telephone system, reprogramming, running cable, setting up replacement phones.
  • Led conversion of Battle Creek phone system to Cisco IP phones in 2004.
  • Maintained the company fully operational of Phone system & Network environment.
  • Install and maintain Asterisk based IP telephone system at each school.
  • Monitor network, servers and phone systems to provide minimal disruption.
  • Installed and configured telephone system and video surveillance in the hotel.
  • Maintain phone system and recommend and perform upgrades as necessary.
  • Provide technical support for NBX 3COM phone system and equipment.
  • Manage corporate cell phone plans, office phone systems.
  • Coordinated phone system upgrade activities covering 1000 users.
  • Provide phone system support for all company holdings.
  • Maintained Windows based network and I3 phone system.
  • Assist in support of local phone systems.
  • Maintained and supported Meridian phone system.
  • Maintain TeleVantage PBX phone system.
  • Transitioned maintenance of digital/IP hybrid telephone system, in-house as a cost-saving measure; coordinate with outside vendor for advanced support.
  • Major Datacenter move and overnight operational reinstatement of working office and call center network and phone systems.
  • Managed transition of antiquated phone system to Avaya IP Office.

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22. Voip

average Demand
Here's how Voip is used in Information Technology Supervisor, Information Technology jobs:
  • Introduced the CudaTel VoIP system as a new revenue stream to allow the purchasing of a PBX by customers once again.
  • Developed communication strategies to optimize the performance of satellite dish size, bandwidth and VoIP services.
  • Developed networks composed of Blade Servers, Cisco switches/routers, Cisco pix firewalls and VOIP phones.
  • Install VOIP phones on employee's desks and connecting said phones back to phone server.
  • Provided VOIP support for 20+ users utilizing both Hard phone and Soft Phone solutions.
  • Planned and implemented the move from traditional land lines to complete VOIP solution.
  • Project managed VoIP Telephone system for over 100 phones at local site.
  • Plan and implement switched VLAN architecture to install Cisco VOIP system.
  • Supervised changes to the Network, Servers and VoIP configurations.
  • Migrated phone system from Nortel to Cisco Unified Communications Manager, accessing Edward's VoIP worldwide network.
  • Negotiated with vendor and converted multi-vendor PBX telephone systems to a more favorable hosted VoIP system.
  • Proposed plan and obtained approval to replace aging PBX system with a new Avaya VoIP solution.
  • Provided onsite support for global VoIP and Unified Messaging projects in Korea and China.
  • Helped implement, manage and maintain the company new Allworx VOIP Phone system.
  • Assist with installation of Cisco VoIP phone system and Voicemail.
  • Coordinated conversion from Nortel Meridian PBX to Cisco VOIP.
  • Implemented phone system Altigen PBX with VoIP and Voice T1/PRI calling to branch officesincluding the analog phone and IP phone.
  • Managed spam and antivirus firewall, voicemail, fax server, and phone switch and handsets, including VOIP.
  • Research, justify, and work to implement an Avaya VOIP technology including the Avaya portable handset phones.

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23. Vmware

average Demand
Here's how Vmware is used in Information Technology Supervisor, Information Technology jobs:
  • Created, implemented and maintained a VMWare Lab Manager 4.0 environment.
  • Migrated existing and created new virtual servers in VMWare environment.
  • Converted bare metal servers to hosted VMware ESX environment.
  • Assisted with the design and implementation of a VMware ESXi and Windows Server based Rockwell Automation control system for drilling rigs.
  • Managed 2 Datacenters in Dallas & Houston consisting of 4 virtual VMware clusters.
  • Developed, managed, and maintained several Hyper-V and VMWare hypervisors.
  • Led the corporate push to virtualized servers using VMWare.
  • Design, maintain, and operate corporate network in Windows Server [ ] and VMware vSphere 4 environments.
  • Create virtual server in VMWare ESX 5.0 and 5.5 Build, configure and deploy VMs and Templates in VMWare ESX

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24. Computer System

average Demand
Here's how Computer System is used in Information Technology Supervisor, Information Technology jobs:
  • Operated and maintained electronic sensors and computer systems.
  • Repair computer system including network systems.
  • Involved in the planning and support of all analog and digital phone systems, computer systems and thin clients.
  • Maintained the computer systems for the Commanding General responsible for 24, 000 U.S. Army soldiers in Iraq.
  • Maintained Point of Sale computer systems for all retail stores in Washington, Oregon and Idaho.
  • Preformed routine maintenance or repair of computer systems to ensure optimized performance at all time.
  • Integrated and Implemented combined network and computer systems training strategy that's currently in use.
  • Import files into center database and the export of confidential data to remote computer systems.
  • Ensured all computer systems are in compliance with Department of Defense standards.
  • Executed integration of more than 2500 new computer systems to the battalion.
  • Train new employees on the radios, telephones, and computer systems.
  • Build new computer systems for new employees, and lease replacements.
  • Train associates in computer system use of new and existing applications.
  • Configured Army Battle Command Systems and other various tactical computer systems.
  • Implemented and networked company wide computer systems at five locations.
  • Support installation/testing of computer systems, software, and peripherals.
  • Train staff in computer system and application use.
  • PROVIDE ADVANCED COMPUTER SYSTEMS AND NETWORK SOLUTIONS to support IT architecture and business needs.
  • connected to company computer systems.
  • Implement and deploy Plant technology and processes Oversee daily performance and maintenance of business computer systems and software applications.

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25. Assurance

average Demand
Here's how Assurance is used in Information Technology Supervisor, Information Technology jobs:
  • Enabled the Brigade to achieve a 99% automation readiness level by continuously monitoring the information assurance vulnerability report.
  • Conducted quality assurance inspections for 4 branch offices, and computer and network anomaly analysis and resolution.
  • Developed and implemented database system for production control and quality assurance department.
  • Enforced and managed organizational Information Assurance practices of a tactical network.
  • Managed the organization Information Assurance program and the headquarters network infrastructure.
  • Deliver monthly performance feedback to agents utilizing Quality Assurance documents.
  • Performed senior level Information Assurance (IA) functions as well as advanced level Secret IP RoutingNetwork (SIPRNET) support.
  • Performed comprehensive audit of the facilities Information Assurance Program (IA) focusing on procedural compliance, training, and readiness.
  • Provided leadership for website software production, including budget control, production timetable, status reporting, and quality assurance testing.
  • Manage workforce forecasting, scheduling, and load balancing for call activities, ensuring SLA and quality assurance metrics are met.
  • Perform duties as organization's Information Assurance Security Officer (IASO) and Information Assurance Network Officer (IANO).
  • Continue ongoing personnel development in knowledge of current practices to increase job performance skills and quality assurance for office operations.
  • Followed information assurance compliance policies and ensured team members followed all procedures and policies as well.
  • Maintained production and quality assurance while exceeding daily standards, weekly, monthly and annually.
  • Conduct daily and monthly quality assurance reviews and checks of data accuracy.
  • Executed information Assurance functions, and management of multi-user information processing systems.
  • Trained over 300 users on proper use of military communication systems in accordance with Army Regulation 25-2 Information Assurance.
  • Developed a set of company-wide information assurance and security standards and procedures"

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26. Performance Reviews

average Demand
Here's how Performance Reviews is used in Information Technology Supervisor, Information Technology jobs:
  • Managed work assignments, provided career coaching and prepared and delivered performance reviews.
  • Conduct monthly and yearly performance reviews and appraisals
  • Assigned work, coached and mentored, conducted performance reviews, and created personal goal and improvement plans.
  • Manage the growth and development of all employees as it relates to performance reviews, training and technology.
  • Interview, hire, train and audit team members, as well as conduct performance reviews.
  • Write performance reviews, technical guides, and quick start guides for employees and clients.
  • Deliver annual employee performance reviews, as well as employee improvement processes as needed.
  • Performed quarterly performance reviews and held weekly 1 on 1 forum.
  • Provide annual performance reviews, team building, and training exercises.
  • Evaluated team members in their annual performance reviews and career developments.
  • Provided guidance and conducted performance reviews of Reporting Staff.
  • Conducted performance reviews, salary recommendations, and deliverables of 3-person team.

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27. Tcp/Ip

average Demand
Here's how Tcp/Ip is used in Information Technology Supervisor, Information Technology jobs:
  • Configure and trouble-shoot individual workstations for TCP/IP networking, proxy configuration, and application issues.
  • Configured and troubleshoot Routers, Ethernet and ATM on a TCP/IP network.
  • Design and administer critical TCP/IP services, such as; DNS, WINS, DHCP, SMTP, SNMP, etc.
  • Provided printer server support for the Point of Sales department utilizing TCP/IP and videonet printers.
  • Managed installation and support of company telephony system, incorporating unified messaging and upgrade to TCP/IP switch.
  • Maximized network performance by eliminating redundant network protocols and standardizing site TCP/IP.

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28. Software Applications

average Demand
Here's how Software Applications is used in Information Technology Supervisor, Information Technology jobs:
  • Installed new workstations for users including monitors, printers and several software applications.
  • Supported 50+ PC users at headquarters in hardware and software applications.
  • Performed testing of software applications, upgrades, as deemed necessary.
  • Trained employees in use of new in-house software applications.
  • Created in-house software applications with Dbase III+ and FoxPro.
  • Provide routine maintenance and repairs for all pc's and laptops - Supported and maintained all software applications for the corporation.

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29. ERP

average Demand
Here's how ERP is used in Information Technology Supervisor, Information Technology jobs:
  • Managed and performed IT internal audit activities including technical security reviews for Halliburton's enterprise, domestic and international entities.
  • Interpreted high-level defined objectives assigned by the director, into effective analyses for use during decision making.
  • Performed comprehensive enterprise technology review / developed strategies and technical processes to implement best practices.
  • Worked directly with business and technical counterparts in other companies nationwide.
  • Prepared and executed Enterprise IT Security strategy and business continuity plan.
  • Guided security development of new and existing enterprise-wide applications.
  • Recruited to establish and manage enterprise-wide information-security program.
  • Develop and interpret organization goals and business process.
  • Developed an enterprise-wide implementation and training plan.
  • Evaluated and implemented enterprise-wide SCM tool.
  • Managed Application Support for Enterprise Development.
  • Facilitate management meetings using PowerPoint presentations.
  • Identified a Sarbanes-Oxley compliance issue and led team members to re-engineer the vendor migration process from legacy to new ERP system.
  • Manage, evaluate and develop teams supporting ERP systems, Business Intelligence, Reporting, EDI and Supply Chain systems.
  • Assign team to projects and technical resources based on prioritization of enterprise projects of all sizes, complexity and impact.
  • Deployed a temporary split ERP solution shared across a single system, while newly acquired hardware and software were installed.
  • Design integration between systems and helping develop logistic and production system, plan on ERP and MRP system design.
  • Managed and administered (4) NetWare 4.x servers, (2) WindowsNT servers and enterprise backup systems.
  • Facilitated new employee training on hospital management system software, Microsoft Outlook, Word, Excel, PowerPoint.
  • Set security policies both local and domain and correct application and operating system issues for entire enterprise.

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30. PBX

low Demand
Here's how PBX is used in Information Technology Supervisor, Information Technology jobs:
  • Purchased and maintained all PBX systems, cellular phones, paging, video and audio equipment.
  • Recommended and purchased Nortel Meridian Option 61C PBX.
  • Installed and maintained Nortel Meridian PBX.
  • Led all efforts to upgrade the Avaya platform and decommission legacy Nortel PBX systems.
  • Responded to PBX, voicemail, and network-generatedmalfunction alarms.
  • Led efforts of vendor to implement new PBX system that increased functionality and improved overall reliability.

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31. Management System

low Demand
Here's how Management System is used in Information Technology Supervisor, Information Technology jobs:
  • Identified and accepted/rejected technical solutions to problems presented by project proponents of a Help Desk management system.
  • Spearheaded migration from legacy in-house developed policy management system to CSC policy management system.
  • Facilitated new employee training on business office imaging and document management system.
  • Warehouse management system and RFID technology implemented during this project.
  • Manage Front Range Heat Ticket Management System - heat ticket completion, tracking, escalation, and reporting.
  • Transitioned facilities from PC-based data and record management system to EMR (Electronic Medical Records) system.
  • Developed the FinCo Business Management system to manage the business of the Leasing Department.
  • Achieved National Incident Management Systems (NIMS) Certification.
  • Trained new employees to use Content Management Systems.
  • Debit Cards Management System - Developed in Java.
  • Supported Data Management System and design metaphor Examined routine backups to ensure success and scheduled next backup.
  • Architected and lead agile design and development of the Order Management System for 3PL pharmaceutical company including interfacing with EDI.
  • Review and approve work orders, consultant and related bills and purchase orders Implement computer based inventory management system.
  • Directed all IT operations, developed hardware management system, and provided crisis resolution for 400+ employees.
  • Managed and maintained Ricoh document management systems (RICOH 5000, 6000, and 7000 series).
  • Secured maintenance and upgrades to both ISeries OS systems and Policy Management Systems.
  • Co-developed and managed the firms Applix issue management system.

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32. SLA

low Demand
Here's how SLA is used in Information Technology Supervisor, Information Technology jobs:
  • Translated business requirements into technical solutions based on customers' requirements for cost, availability, capacity, and continuity.
  • Provided flexible, effective solutions by retooling/aligning technical support resources with department SLA requirements.
  • Translated user requirements into system specifications.
  • Improved overall identity and access management process to successfully deliver 57,149 security requests in 2011 with an average 1.4 day SLA.
  • Ensured teams maintained a high level of customer satisfaction while completing daily problems and service requests within the agreed upon SLA.
  • Provided collaborative leadership for account provisioning activities to successfully deliver 57,149 security requests in 2011 with an average 1.4 day SLA.
  • Translate IT department P&P's from English to Spanish for training, gave a Spanish and English training.
  • Achieved all customer satisfaction and Service Level Agreement (SLA) commitments related to the NIDA and WFM applications.
  • Ensured daily, weekly and monthly production schedules were processed correctly and timely in order to meet SLA commitments.
  • Reviewed and analyzed statistical reports to manage and measure team s performance metrics regarding SLA and MTTR productivity requirements.
  • Measure Service Level Agreements (SLA) and provide monthly metric/KPI (Key Performance Indicators) reporting to management.
  • Work closely with outside providers/vendors to create, manage, and maintain contracts, SLA terms and conditions.
  • Managed various equipment inventories and supply resources for Multi-Universal Links Translation System (MULTS) vehicles communication vehicles.
  • Supervised all PC maintenance, upgrades, and network in all branches including two off-island branches.
  • Established many process improvements to take SLA from 14 days to a 1 day turnaround.
  • Delivered and succeeded daily, weekly, and monthly customer and store SLA's.
  • Created Metric presentations for upper management on weekly SLA and ticket completions.
  • Managed Outside contractors in execution of projects, and adherence to SLA.
  • Developed polices and procedures to assure strict SLA's were kept.
  • Set team KPI's for ticket metrics and customer SLA's - Scheduling techs for on-site rollouts.

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33. SAN

low Demand
Here's how SAN is used in Information Technology Supervisor, Information Technology jobs:
  • Piloted two $60 thousand dollar video teleconference installation projects used for distance learning and live-action instruction.
  • Specialized in Advantage Global Positioning System Software for Chicago streets and sanitation vehicle.
  • Supervised Computer Coordinator in upgrading and replacing servers in the Oakland, San Ramon, and San Jose offices.
  • Traveled to local Duke Offices in Mexico City, San Salvador and Lima to provide help and/or receive training.
  • Facilitated new RF checkout process for entire facility to save thousands of dollars in repairs and losses.
  • Managed 9 highly trained and experienced technicians in support of the San Antonio Mail Order Pharmacy.
  • E-mail Management Maintain GroupWise and Exchange servers in San Diego and London.
  • Implement new SAN that reduced total space requirement and improved performance.
  • Saved $36 thousand dollars in annual travel expenses.
  • Provide warranty service and repair to thousands of customers.
  • Managed SAN migration in 2011.
  • Directed the deployment of SAN solutions, reducing storage costs, increasing performance and scalability, and minimizing overall risk.
  • Design, implement and support broadband point-to-point MAN to support SAN and VMWare.
  • Maintain network links between two offices in Santo Domingo.
  • Presented SAN LUN's, iSCSI LUN's and NFS mounts.
  • Use various cloud software for managing projects and maintaining support tickets such as Asana and Freshdesk.

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34. OS

low Demand
Here's how OS is used in Information Technology Supervisor, Information Technology jobs:
  • Implemented automated customer satisfaction surveys and improved a severely declining customer satisfaction rating to an overall 75% positive.
  • Provided coordination and communication across organizations and leadership during major incidents that prevented the loss of millions of dollars.
  • Reduced credit risks for company's supporting autonomous credit decisions by acquiring credit exposure from customer master data.
  • Developed Control-M documentation and training materials, and provided post conversion training for application programmers and Operations staff.
  • Facilitate positive communication and open dialog with customers to ensure that their expectations are understood and met.
  • Evaluated learning/teaching facilities with a national presence and negotiated reduced cost training schedules for regional personnel.
  • Worked closely with executive committee in corporate mandated projects with consistent success and advisement.
  • Implemented automatic non-active system shutdowns college-wide resulting in cost saving measure for IT operations.
  • Identified areas of potential conflict and effectively resolved issues before any loss of productivity.
  • Maintained weekly cost analysis on all equipment purchases to actively manage given budgets.
  • Worked with cross-functional teams on project expectations and staffed accordingly for speed-to-market projects.
  • Exhibit exceptional skills in professionalism and responsiveness across a wide variety of areas.
  • Cost effectively managed inventory and material distribution processes using TIW and ACCPAC software.
  • Review firewall policy change requests to identify possible risks and recommend secure alternatives.
  • Define and warehouse departmental data silos to build a cohesive company reporting system.
  • Removed silos and fostered a more collaborative team environment across the department.
  • Authored Request for Proposal for an application change management system software package.
  • Detailed reports at cost center level were provided for in-depth managerial analysis.
  • Proposed and successfully implemented the strategic direction of a centralized help desk.
  • Work closely with executive management to prioritize business and information needs.

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35. Sharepoint

low Demand
Here's how Sharepoint is used in Information Technology Supervisor, Information Technology jobs:
  • Developed multiple custom SharePoint solutions while simultaneously leading SharePoint Administration.
  • Served as departmental SharePoint editor.
  • Act as the department SharePoint administrator and work closely with the SharePoint administrator to create/change in the departmental site.
  • Managed the Work Order System for our Organization by creating SharePoint Lists to track all requested Job Orders.
  • Designed and managed SharePoint 2007 deployment site for team collaboration, project management and IT communications.
  • Project management tools used MS Project 2003, MS Project Server, SharePoint
  • Implemented and supported SharePoint Services for a wide array of end users.
  • Managed SharePoint for budget, schedules, resource allocation and meeting deadlines.
  • Installed and configured Windows web based services: IIS, SharePoint.
  • Lead administrator for Office 365 Exchange and SharePoint cloud based solutions.
  • Support SharePoint 2007 and setting up the migration to 2013.
  • Develop web facing applications that rely heavily on SQL, ASP.NET, C#, SharePoint, JavaScript and JQuery.
  • Developed and maintained the ReCAP, our team's Sharepoint site, for process documentation and internal collaboration.
  • Helped to create Sharepoint Web portal, for shift turnover and ticket tracking system.
  • Developed SharePoint Solutions including a Nintex Workflow and a Controlled Document Library.
  • Accomplished the transition of our knowledgebase from SharePoint to Joomla.

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36. Infrastructure

low Demand
Here's how Infrastructure is used in Information Technology Supervisor, Information Technology jobs:
  • Coordinated the accreditation requirements for secure and non-secure network infrastructure for US and Multinational uses during Operation Iraqi Freedom.
  • Studied application support cost drivers and developed service level pricing model for estimating infrastructure and application production support.
  • Developed infrastructure design and operational processes for engineering isolated LAN, increasing operational availability by 30%.
  • Design physical IT infrastructure, deliver and manage telecommunication infrastructure, hardware, and vendor selection.
  • Established and implemented IT infrastructure and security policies / developed a recurring schedule for maintenance windows.
  • Ensured compliance with data security polices to sustain integrity of messaging systems and network infrastructure.
  • Performed and coordinated infrastructure designs, configuration, operation, restoration, and improvements.
  • Promoted to newly established role to build the next-generation infrastructure as company grew rapidly.
  • Remedied missing/insufficient technology concerns / moved infrastructure into compliance with banking and industry standards.
  • Discovered/resolved internal vulnerabilities and compliance issues in preparation for infrastructure overhaul and redesign.
  • Managed IT infrastructure including purchasing and system implementation, while supervising 8 engineers.
  • Improved wireless infrastructure reliability by several orders of magnitude at home site.
  • Led large-scale implementation technology and communication infrastructure projects at Camp Warrior C7.
  • Provided oversight and performance management over infrastructure outsourcing agreement with offshore vendor.
  • Oversee all infrastructure, application and systems implementations, upgrades and maintenance
  • Documented environment infrastructure, installation requirements, and author installation qualifications.
  • Supervised installation, maintenance and management of information technology infrastructure.
  • Prepared infrastructure to support advance networks and electronics repairs.
  • Project management for construction of computer or networking infrastructure.
  • Major project stakeholder in ongoing infrastructure implementation and support.

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37. Unix

low Demand
Here's how Unix is used in Information Technology Supervisor, Information Technology jobs:
  • Supervised/performed audits of manufacturing and financial application systems processed on the client/server architecture such as Unix, Windows and AS400 platforms.
  • Manage the design and creation of all automated server builds within the Windows, Unix and AIX and Cloud platforms.
  • Managed a project to migrate corporate financial and payroll systems from the mainframe system to a UNIX platform.
  • Managed Windows and UNIX admin professionals supporting over 20,000+ machines combined physical and virtual.
  • Designed, implemented and supported LAN for Unix, Windows and Macintosh environment.
  • Managed/maintained internal site networks to include NETWARE, UNIX and WINDOWS NT.
  • Configured EPOS network and UNIX controller in support multiple MCCS events.
  • Operate a Unix mainframe server running Sco-Unix.
  • Provide and perform Unix Administration and upgrades.
  • Managed Unix and Win2k servers.

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38. Linux

low Demand
Here's how Linux is used in Information Technology Supervisor, Information Technology jobs:
  • Deployed Linux based servers for HIPPA compliant corporate instant messaging, web services, and SMB file server.
  • Build and maintain VOIP Linux phone PBS server.
  • Researched, developed and maintained linux-based SIP/VOIP Conferencing system, manage backups, billing and Call Detail Reporting.
  • Managed conversion from Suse Linux domain to MS AD.
  • Build pc for then load the Linux OS, Endian, then configure for internet access to employees.
  • Maintain Windows and Linux Servers on VMware, Rackspace Cloud, and Amazon AWS.
  • Configure VLANs and Virtual Machines, Red hat, Solaris, Linux
  • Managed and administered Linux based Repartee LX Voicemail for Avaya.

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39. DNS

low Demand
Here's how DNS is used in Information Technology Supervisor, Information Technology jobs:
  • Worked together with network engineer to design internal DNS structure and corporate DNS structure using BIND.
  • Utilized OpenDNS for web filtering and developed policy and procedures for the I.T.
  • Configure and manage DNS and WINS servers for host name resolution.
  • Managed and updated DNS settings.
  • Fixed their multiple Domain Controller errors/problems and improperly configured DNS.
  • Completed enterprise-wide bureau DNS redesign.

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40. Network Security

low Demand
Here's how Network Security is used in Information Technology Supervisor, Information Technology jobs:
  • Lead a team of Security Administrators and Engineers to maintain network security through user access management and technology monitoring.
  • Recommend, develop and implement network security measures to protect information against unauthorized access, modification or loss.
  • Monitored and supported internal network security, including adding and deleting users and shared permissions using SAP.
  • Developed system architecture and defined strategies to maintain network security, including choosing new technical solutions.
  • Manage and troubleshoot network security, data retention and applications.
  • Configured wireless and wired networks while evaluating network security.
  • Managed network security and user permission.
  • Maintained network security compliance for two deployed tactical networks and over 243 classified and unclassified user accounts.
  • Provided Network Security Support with Verizon Cisco equipment, including Switch, Router, and Access Point.
  • Monitored all network usage, network security and provided desktop support for over 250 users.
  • Install, maintain, and monitor anti-virus and network security systems.
  • Implemented rollout of new desktops, Blackberry phones for remote users, and assisted in implementation of nationwide network security procedures.
  • Network installations, equipment and maintained connectivity and network security * PC repair, Help desk and remote troubleshooting.
  • Install and configure Symantec Raptor Firewall for web caching and protocol (application-level) filtering for network security.
  • Upgrade network security to multi-vendor antivirus software.

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41. Hardware Issues

low Demand
Here's how Hardware Issues is used in Information Technology Supervisor, Information Technology jobs:
  • Resolved all related WD Hardware issue's as well as 3rd party software, and Hardware issues.
  • Aided in networking computer and printer set up; Troubleshot and fixed computer and hardware issues.
  • Diagnose, resolve and support software and hardware issues to end-users.
  • Provided technical help desk support for all users, fault analysis, complex problem resolution for software and hardware issues.
  • Support of client base of 150+ in medical environment with network, application and hardware issues.
  • Supported national customer base via phone, helping customers with software and hardware issues on new computers.

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42. Suite

low Demand
Here's how Suite is used in Information Technology Supervisor, Information Technology jobs:
  • Facilitated the installation and upgrade requirements that best suited customer needs.
  • Generated and printed Work Permit ID cards for approved Work Permit holders in Jamaica using specialized EPI Suite Card system.
  • Evaluated vendors and implemented testing tools suite applicable to EVERTEC systems reducing production defects and failures.
  • Take full charge in documenting reports while training end users on MS Office Suite.
  • Managed and supported all projects impacting the NIDA suite of applications.
  • Implemented and supported various software applications, suites, and networks.
  • Set up, configured, and supported in-suite networks.
  • Locate the best DVR to suite owners needs, then find the best price on it.
  • Provided strategic technology recommendation to the C-suite, aligning technology plans with future business strategy.
  • Trained Noncommissioned Officer to operate VTC suites, connections such as IP, ISDN, DC, DVSG, and scheduling.
  • Gained experience using Workstation 10 and vSphere software suite.
  • Convert entire organization from Novell Office Suite to the Microsoft Office Suite with an Exchange 2010 backend.

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43. Local Area

low Demand
Here's how Local Area is used in Information Technology Supervisor, Information Technology jobs:
  • Implemented and supervised installation and administration of NetWare 4.1 Local Area Network
  • Implemented original local area network, email and video conferencing systems.
  • Coordinated communication and security needs with the White House Communications Agency for Presidential visits in the local area.
  • Assisted with the Installation and configuring of local area data communications networks.
  • Directed and supervised a small Local Area Network for the company.
  • Maintained the Local Area Network (LAN) Novell 4.0.
  • Provided on-site support for 80 PC's and 2 Servers running in a Windows NT environment and maintained Local Area Network.
  • Designed and installed Local Area Network (Novell 4.0 Operating System) .

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44. Novell

low Demand
Here's how Novell is used in Information Technology Supervisor, Information Technology jobs:
  • Administered and maintained corporate wide Novell GroupWise e-mail system.
  • Managed computer operations on Novell network.
  • Implement and maintain the Novell Token Ring network, research and correct Y2K issues.
  • Migrated over 400 email accounts from Novell GroupWise to Microsoft Exchange 2010.
  • Install, upgrade and maintain 3 Novell 3.12 & 4.2, and 12 Windows NT 4.0 Servers between 2 offices.
  • Installed and administered a Novell network and converted it to NT 4.0 network - Administrator and Security Officer on Division's AS/400
  • Install and maintain ARCserve Backup System on Novell & NT Server.

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45. Citrix

low Demand
Here's how Citrix is used in Information Technology Supervisor, Information Technology jobs:
  • Designed and developed custom software for monitoring Citrix environment
  • Designed and implemented WAN for Food Citrix project, thin clients at 50+ locations.
  • Maintain RAS (Remote Access) Citrix and Outlook Web Application (OWA).
  • Administered CITRIX MetaFrame servers, maintained and upgraded the server farm, including publishing applications and creating user profiles.
  • Maintained Army CITRIX accounts while diagnosing and analyzing equipment failure and malfunctions at the user level for immediate repair.
  • Manage all system wide applications via CITRIX Blade Farm.

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46. Direct Reports

low Demand
Here's how Direct Reports is used in Information Technology Supervisor, Information Technology jobs:
  • Comprised and delivered performance appraisals and career progression for all direct reports on a quarterly and yearly basis.
  • Managed a large staff (70+ with 9 direct reports) of employees and contractors across Southern California.
  • Directed various teams with up to 16 direct reports.
  • Supervised 4 direct and 2 indirect reports.
  • Managed 3 direct and 8 indirect reports.
  • Managed 4 direct reports, supporting 300 + end users in district.

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47. Technical Staff

low Demand
Here's how Technical Staff is used in Information Technology Supervisor, Information Technology jobs:
  • Required significant interaction with a diverse audience of Management and technical staff within MOC and Sourcing Partner organizations.
  • Supervised IT technical staff responsible for developing and maintaining computer application for company nuclear division.
  • Structured and delivered high quality technical staff training curriculum to expedite troubleshooting requests.
  • Supervised a team of 7 technical staff, handled all problem escalations, assigned and prioritized IT Departmental workload and projects.
  • Managed and directed technical staff in all phases of Microsoft-based client/server network and LAN/WAN telecommunications for 1,000+ user network.
  • Managed and professionally developed a team of 5 technical staff along with 2 consultants.
  • Managed and assisted technical staff supporting over 1,200 clients with computer related issues.
  • Supervised and trained technical staff; aided staff to troubleshoot complex issues.
  • Lead and guided the work of technical staff and teams.
  • Supervised the entertainment and audio visual technical staff.

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48. Network Printers

low Demand
Here's how Network Printers is used in Information Technology Supervisor, Information Technology jobs:
  • Connected and configured personal computer workstations and network printers.
  • Configure and install network printers, create and administer shared network folders.
  • Supported 50 plus network printers, and personal cell phone configurations.
  • Set up and trouble shoot network printers.
  • Support 75 Cisco VOIP Phones Support and repair 43 network printers.
  • Advanced printer support of various network printers that included maintaining, maintenance and communication between vendors for resolution.

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49. HR

low Demand
Here's how HR is used in Information Technology Supervisor, Information Technology jobs:
  • Implemented information security policies and access management systems protect the integrity of company data, proprietary information and intellectual property through.
  • Recognized for supervisory methods to motivate staff while ensuring accountability and enhancing team skills through performance reviews and training sessions.
  • Supervised the implementation of information assurance guidelines necessary to administer network account management through Active Directory for over 300 users.
  • Performed risk assessments and implemented security measures and to prevent threats; Implemented data backup and disaster recovery system.
  • Partnered with upper management and other departments to ensure proper communication and follow-through on project deadlines.
  • Advanced through positions of increased accountability for IT management based on consistently exceeding goals and expectations.
  • Planned, coordinated and supervised activities for IT department serving multiple internal/external client sites throughout Michigan.
  • Performed hands-on packet log analysis to validate threats and eliminate false positive alerts.
  • Maintained and updated documentation of daily processes throughout the Information Technology department.
  • Supervised desktop support technicians dispersed throughout Washington, California, and Arizona.
  • Improved budget compliance through implementation of proactive monthly financial review processes.
  • Gained credibility with customers through improved estimation and time tracking processes.
  • Define standards for the implementation of information technology throughout the organization.
  • Support the CFO through personal document management and calendar organization.
  • Analyzed information technology systems to identify threats, vulnerabilities.
  • Processed all types of telecommunications through various automated media.
  • Coordinate all customer financing through various lending institutions.
  • Promoted to supervisor of three certified systems administrators.
  • Improved business relationships with Customers throughout Service Area.
  • Performed resolutions through WindowsCommand Line.

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50. Itil

low Demand
Here's how Itil is used in Information Technology Supervisor, Information Technology jobs:
  • Served as Author or Reviewer on all company-tailored process documentation and standards that formally introduced ITIL to the organization.
  • Utilized ITIL framework methodology to provide root cause analysis of downtime and increase availability of systems.
  • Set strategic direction, implemented ITIL-compliant procedures enabling service delivery to consistently exceed expectations.
  • Designed, developed and implemented company-wide IT Service Desk in accordance with company needs and ITIL best practices.
  • Develop and drive best practices in the areas of ITIL, support services and application development.
  • Service Portfolio Creation (ITIL) for the management and calculation of man hour cost.
  • Serve as ITIL SME and process owner for various IT services and processes.
  • Created documentation on policy, standards and procedures following ITIL3 standards.
  • Service delivery and customer service in an ITIL environment.
  • Trained staff in ITIL based customer service.
  • Trained in ITIL processes and procedures for risk mitigation and disaster recovery.
  • team) ITIL Support Service Model IT Roadmap Vendor Mgt.

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20 Most Common Skill for an Information Technology Supervisor, Information Technology

Computer Hardware14.5%
Customer Service11.1%
Windows XP10.6%
Desktop5.8%
Technical Support5.7%
PCS5.5%
Active Directory4.8%
Information Technology4.7%

Typical Skill-Sets Required For An Information Technology Supervisor, Information Technology

RankSkillPercentage of ResumesPercentage
1
1
Computer Hardware
Computer Hardware
10.4%
10.4%
2
2
Customer Service
Customer Service
7.9%
7.9%
3
3
Windows XP
Windows XP
7.6%
7.6%
4
4
Desktop
Desktop
4.2%
4.2%
5
5
Technical Support
Technical Support
4.1%
4.1%
6
6
PCS
PCS
4%
4%
7
7
Active Directory
Active Directory
3.5%
3.5%
8
8
Information Technology
Information Technology
3.4%
3.4%
9
9
Database
Database
3.2%
3.2%
10
10
Laser Printers
Laser Printers
3.1%
3.1%
11
11
Troubleshoot
Troubleshoot
2.6%
2.6%
12
12
SQL
SQL
2.3%
2.3%
13
13
Setup
Setup
2.2%
2.2%
14
14
Internet
Internet
2.2%
2.2%
15
15
Helpdesk
Helpdesk
2.1%
2.1%
16
16
Recovery Procedures
Recovery Procedures
2%
2%
17
17
User Accounts
User Accounts
1.9%
1.9%
18
18
Project Management
Project Management
1.9%
1.9%
19
19
LAN
LAN
1.8%
1.8%
20
20
VPN
VPN
1.6%
1.6%
21
21
Phone System
Phone System
1.6%
1.6%
22
22
Voip
Voip
1.5%
1.5%
23
23
Vmware
Vmware
1.3%
1.3%
24
24
Computer System
Computer System
1.2%
1.2%
25
25
Assurance
Assurance
1.2%
1.2%
26
26
Performance Reviews
Performance Reviews
1.1%
1.1%
27
27
Tcp/Ip
Tcp/Ip
1.1%
1.1%
28
28
Software Applications
Software Applications
1.1%
1.1%
29
29
ERP
ERP
1.1%
1.1%
30
30
PBX
PBX
1.1%
1.1%
31
31
Management System
Management System
1%
1%
32
32
SLA
SLA
1%
1%
33
33
SAN
SAN
1%
1%
34
34
OS
OS
1%
1%
35
35
Sharepoint
Sharepoint
1%
1%
36
36
Infrastructure
Infrastructure
1%
1%
37
37
Unix
Unix
0.9%
0.9%
38
38
Linux
Linux
0.9%
0.9%
39
39
DNS
DNS
0.9%
0.9%
40
40
Network Security
Network Security
0.8%
0.8%
41
41
Hardware Issues
Hardware Issues
0.8%
0.8%
42
42
Suite
Suite
0.8%
0.8%
43
43
Local Area
Local Area
0.8%
0.8%
44
44
Novell
Novell
0.7%
0.7%
45
45
Citrix
Citrix
0.6%
0.6%
46
46
Direct Reports
Direct Reports
0.6%
0.6%
47
47
Technical Staff
Technical Staff
0.6%
0.6%
48
48
Network Printers
Network Printers
0.6%
0.6%
49
49
HR
HR
0.6%
0.6%
50
50
Itil
Itil
0.6%
0.6%

21,477 Information Technology Supervisor, Information Technology Jobs

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