Information technology (IT) support managers administer all technology integration processes on various servers. They assist with business technology and equipment, including installation, maintenance, and assessments. They also identify gaps in the support process and amend them accordingly. IT support managers earn a median sum of $106,000 annually or $51 per hour.
IT support managers lay out the query escalation process for troubleshooting and ensure that the help desk system remains fit. They resolve systems and application issues as well as work with third parties to rectify matters. They also assist with IT equipment sourcing and budgeting while measuring service satisfaction levels. Due to the nature of the job, they possess an excellent analytical, business, and communication skills.
IT support managers typically hold a bachelor's degree in computer science, system technology, or other related fields. They are expected to have some experience in heading the IT section of an organization. Some employers prefer candidates with excellent software knowledge and good problem-solving skills.
There is more than meets the eye when it comes to being an information technology support manager. For example, did you know that they make an average of $55.87 an hour? That's $116,213 a year!
Between 2018 and 2028, the career is expected to grow 11% and produce 46,800 job opportunities across the U.S.
There are certain skills that many information technology support managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, business skills and communication skills.
When it comes to the most important skills required to be an information technology support manager, we found that a lot of resumes listed 15.5% of information technology support managers included customer service, while 4.8% of resumes included hardware, and 3.8% of resumes included itil. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the information technology support manager job title. But what industry to start with? Most information technology support managers actually find jobs in the technology and retail industries.
If you're interested in becoming an information technology support manager, one of the first things to consider is how much education you need. We've determined that 43.3% of information technology support managers have a bachelor's degree. In terms of higher education levels, we found that 18.3% of information technology support managers have master's degrees. Even though most information technology support managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an information technology support manager. When we researched the most common majors for an information technology support manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on information technology support manager resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become an information technology support manager. In fact, many information technology support manager jobs require experience in a role such as technical support specialist. Meanwhile, many information technology support managers also have previous career experience in roles such as information technology manager or systems administrator.