What is an Information Technology Support Manager?

Information technology (IT) support managers administer all technology integration processes on various servers. They assist with business technology and equipment, including installation, maintenance, and assessments. They also identify gaps in the support process and amend them accordingly. IT support managers earn a median sum of $106,000 annually or $51 per hour.

IT support managers lay out the query escalation process for troubleshooting and ensure that the help desk system remains fit. They resolve systems and application issues as well as work with third parties to rectify matters. They also assist with IT equipment sourcing and budgeting while measuring service satisfaction levels. Due to the nature of the job, they possess an excellent analytical, business, and communication skills.

IT support managers typically hold a bachelor's degree in computer science, system technology, or other related fields. They are expected to have some experience in heading the IT section of an organization. Some employers prefer candidates with excellent software knowledge and good problem-solving skills.

What Does an Information Technology Support Manager Do

There are certain skills that many information technology support managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, business skills and communication skills.

Learn more about what an Information Technology Support Manager does

How To Become an Information Technology Support Manager

If you're interested in becoming an information technology support manager, one of the first things to consider is how much education you need. We've determined that 61.2% of information technology support managers have a bachelor's degree. In terms of higher education levels, we found that 9.4% of information technology support managers have master's degrees. Even though most information technology support managers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become an Information Technology Support Manager
Top Information Technology Support Manager Jobs Near You

Information Technology Support Manager Career Paths

In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of information technology manager you might progress to a role such as information technology director eventually. Later on in your career, you could end up with the title information technology director.

Information Technology Support Manager

Average Salary for an Information Technology Support Manager

Information Technology Support Managers in America make an average salary of $104,424 per year or $50 per hour. The top 10 percent makes over $142,000 per year, while the bottom 10 percent under $76,000 per year.
Average Information Technology Support Manager Salary
$104,424 Yearly
$50.20 hourly
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Roles and Types of Information Technology Support Manager

The role of an information technology support manager includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general information technology support manager responsibilities:

  • Collaborating with business and/or its partners to provide service by building effective working relationships with business or its partners. Acting as a relationship manager with business
  • Accountable for coordinating with required itcolleagues to ensure appropriate it resources address critical productionsupport issues manages the relationship with business teams,consulting to proactively managing expectations performs the role of it problem owner, asrequired for high priority or high value client incidents drives hiring
  • Provide leadership for the desktop support team take overall responsibilities for all desktop support issues to ensure timely

There are several types of information technology support manager, including:

Information Technology Project Manager

Role:

The job of an information technology project manager isn't an entry-level position. You're going to want a few years of experience under your belt before tackling the career. In fact, you may even need some experience leading people.

As an information technology project manager, it's your job to manage the staff and lead them in the right direction so they can accomplish goals and produce results. Sometimes that means you'll have to be the "bad guy" by having a tough talk.

Being an information technology project manager can have it's stressful moments from time-to-time, but for the most part, it's a great job. Plus, you'll be able to take pride in the fact that all of your hard work paid off so that you could manage your own team, rather than the other way around.

  • Average Salary: $106,981
  • Degree: Bachelor's Degree

Information Technology Manager

Role:

An information technology manager oversees the computing needs across a company. They coordinate the functions of all computer systems of the organization they work for and see to it that all hardware, software, networks, and related applications work correctly and efficiently.

They are responsible for hiring and training new employees, managing the IT budget, supervising the day-to-day operations, and troubleshooting the information systems. They evaluate factors that put the IT system at risk and make sure equipment and procedures are up to speed with the latest technologies.

IT managers land the position typically with a degree at hand in IT systems management or business administration and earn something around $152,860 a year.

  • Average Salary: $119,589
  • Degree: Bachelor's Degree

Information Technology Director

Role:

Information technology (I.T.) directors supervise and oversee computer-related operations within a given company, firm, or corporation. These professionals handle the installation of a company's computer setup, hardware, software, and network connections. I.T. directors also concern themselves with the system's security and any updates to safety or the network programs. They will sit in on budget meetings to determine the cost-effectiveness of new hardware improvements that may be necessary for overall efficiency.

The minimum education requirements for an I.T. director are a bachelor's degree in computer information systems, information technology, or computer science. A professional background in computing technology and some level of business acumen or managerial experience are usually required as well. Becoming an I.T. director also needs several years of experience in a non-senior computing position, such as programming, technical support, or project management.

I.T. directors' salaries fall within a large range, between approximately $68,000 and $170,000 per year. This figure can vary significantly depending upon academic qualification, having previous experience, and possession of the aforementioned skills.

  • Average Salary: $138,906
  • Degree: Bachelor's Degree
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States With The Most Information Technology Support Manager Jobs

Mouse over a state to see the number of active information technology support manager jobs in each state. The darker areas on the map show where information technology support managers earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Information Technology Support Manager Jobs By State

RankStateNumber of JobsAverage Salary
1California8,563$109,263
2Texas2,787$89,414
3Washington2,282$122,798
4Florida1,974$73,273
5New York1,916$120,435
6Illinois1,795$101,404
7Michigan1,766$99,020
8Virginia1,564$96,569
9Pennsylvania1,496$105,659
10Massachusetts1,454$117,874
11North Carolina1,382$99,798
12Missouri1,368$100,343
13New Jersey1,288$97,636
14Georgia1,258$95,803
15Ohio1,230$94,134
16Arizona951$94,581
17South Carolina942$103,037
18Minnesota915$101,422
19Maryland906$101,284
20Kentucky836$96,373
21Colorado823$99,751
22Alabama766$109,462
23Kansas748$92,290
24Oregon688$109,249
25Indiana637$91,966
26Oklahoma630$84,649
27Wisconsin619$101,455
28Arkansas611$95,952
29Louisiana607$89,672
30Utah585$109,837
31Tennessee579$94,664
32Nevada577$103,613
33Connecticut493$99,862
34New Mexico483$92,360
35Mississippi464$95,618
36Iowa448$103,812
37Nebraska299$100,641
38South Dakota296$94,602
39New Hampshire249$102,518
40Idaho227$103,864
41Rhode Island224$99,476
42North Dakota190$107,189
43West Virginia177$100,189
44Delaware177$94,053
45Montana159$100,400
46Maine129$96,119
47Alaska120$100,468
48Vermont116$103,248
49Hawaii114$58,380
50Wyoming95$88,452

Information Technology Support Manager Education

Information Technology Support Manager Majors

Business
20.9 %
Computer Science
18.6 %
Information Technology
9.8 %

Information Technology Support Manager Degrees

Bachelors

61.2 %

Associate

22.4 %

Masters

9.4 %

Top Colleges for Information Technology Support Managers

1. Stanford University

Stanford, CA • Private

In-State Tuition

$51,354

Enrollment

7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition

$55,584

Enrollment

10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition

$54,568

Enrollment

8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition

$56,225

Enrollment

19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition

$7,309

Enrollment

9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition

$9,808

Enrollment

13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition

$7,488

Enrollment

30,018

8. Boston University

Boston, MA • Private

In-State Tuition

$53,948

Enrollment

17,238

9. New York University

New York, NY • Private

In-State Tuition

$51,828

Enrollment

26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition

$50,530

Enrollment

4,571

Top Skills For an Information Technology Support Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.3% of information technology support managers listed customer service on their resume, but soft skills such as analytical skills and business skills are important as well.

Choose From 10+ Customizable Information Technology Support Manager Resume templates

Zippia allows you to choose from different easy-to-use Information Technology Support Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Technology Support Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Information Technology Support Manager diversity

Information Technology Support Manager Gender Distribution

Male
Male
82%
Female
Female
18%

After extensive research and analysis, Zippia's data science team found that:

  • Among information technology support managers, 17.8% of them are women, while 82.2% are men.

  • The most common race/ethnicity among information technology support managers is White, which makes up 64.9% of all information technology support managers.

  • The most common foreign language among information technology support managers is Spanish at 40.0%.

Online Courses For Information Technology Support Manager That You May Like

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1. Technical Support Fundamentals

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This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...

2. Introduction to Technical Support

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Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...

3. Information Technology Essentials

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Introduction to Information Technology and Information Systems...

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Best States For an Information Technology Support Manager

Some places are better than others when it comes to starting a career as an information technology support manager. The best states for people in this position are Washington, New York, Massachusetts, and Utah. Information technology support managers make the most in Washington with an average salary of $122,798. Whereas in New York and Massachusetts, they would average $120,435 and $117,874, respectively. While information technology support managers would only make an average of $109,837 in Utah, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Information Technology Support Manager Jobs: 2,282
Highest 10% Earn:
$164,000
Location Quotient:
1.81

$122,798

Avg. Salary

View 2,282 Information Technology Support Manager Jobs In WA

2. North Dakota

Total Information Technology Support Manager Jobs: 190
Highest 10% Earn:
$143,000
Location Quotient:
1.18

$107,189

Avg. Salary

View 190 Information Technology Support Manager Jobs In ND

3. Utah

Total Information Technology Support Manager Jobs: 585
Highest 10% Earn:
$150,000
Location Quotient:
1.06

$109,837

Avg. Salary

View 585 Information Technology Support Manager Jobs In UT
Full List Of Best States For Information Technology Support Managers

How Do Information Technology Support Managers Rate Their Jobs?

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Top Information Technology Support Manager Employers

Most Common Employers For Information Technology Support Manager

RankCompanyAverage SalaryHourly RateJob Openings
1IBM$125,140$60.169
2Dell$121,726$58.524
3Intel$120,185$57.787
4Amazon$113,864$54.745
5JPMorgan Chase & Co.$110,152$52.963
6AT&T$108,978$52.3917
7Sierra Nevada$108,790$52.307
8UPS$106,705$51.305
9TEKsystems$105,240$50.604
10Computer Science Corporation$103,391$49.716
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Updated April 6, 2023