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Become An Information Technology Support Manager

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Working As An Information Technology Support Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $114,069

    Average Salary

What Does An Information Technology Support Manager Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become An Information Technology Support Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Information Technology Support Manager Jobs

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Average Length of Employment
Top Employers Before
Manager 5.5%
Consultant 4.2%
Top Employers After
Consultant 4.4%
Owner 2.7%
Manager 2.7%

Do you work as an Information Technology Support Manager?

Information Technology Support Manager Demographics

Gender

Male

80.0%

Female

18.6%

Unknown

1.5%
Ethnicity

White

59.0%

Hispanic or Latino

17.1%

Black or African American

10.9%

Asian

8.3%

Unknown

4.7%
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Foreign Languages Spoken

Spanish

37.5%

Russian

12.5%

German

10.7%

French

7.1%

Japanese

3.6%

Norwegian

3.6%

Swahili

1.8%

Danish

1.8%

Portuguese

1.8%

Chinese

1.8%

Ukrainian

1.8%

Lithuanian

1.8%

Armenian

1.8%

Mandarin

1.8%

Persian

1.8%

Hindi

1.8%

Arabic

1.8%

Italian

1.8%

Korean

1.8%

Carrier

1.8%
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Information Technology Support Manager Education

Schools

University of Phoenix

28.6%

Villanova University

6.0%

University of Houston

6.0%

American InterContinental University

4.8%

George Mason University

4.8%

University of Maryland - University College

4.2%

Florida International University

3.6%

Purdue University

3.6%

Southern New Hampshire University

3.6%

Western Governors University

3.6%

University of Southern California

3.6%

Capella University

3.6%

Weber State University

3.6%

New York University

3.0%

Pace University - New York

3.0%

The Academy

3.0%

Webster University

3.0%

Troy University

3.0%

Pennsylvania State University

3.0%

Metropolitan State University of Denver

3.0%
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Majors

Business

24.4%

Computer Science

14.9%

Information Technology

11.3%

Computer Information Systems

10.8%

Computer Networking

4.0%

Electrical Engineering

3.6%

Management Information Systems

3.4%

Project Management

3.3%

Management

2.7%

Criminal Justice

2.5%

Education

2.4%

Finance

2.4%

Information Systems

2.2%

Computer Technical Support

2.0%

Computer Engineering

2.0%

Communication

1.9%

Marketing

1.9%

Psychology

1.6%

General Studies

1.3%

Liberal Arts

1.3%
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Degrees

Bachelors

40.0%

Other

22.9%

Masters

19.0%

Associate

11.5%

Certificate

4.4%

Diploma

1.5%

Doctorate

0.7%
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Real Information Technology Support Manager Salaries

Job Title Company Location Start Date Salary
Manager of Support & IT Maxta, Inc. Sunnyvale, CA Nov 10, 2015 $165,000
Manager of Support & IT Maxta, Inc. Sunnyvale, CA Oct 11, 2015 $165,000
Credit and Rates Support IT Manager Credit Agricole America Services Inc. New York, NY Jan 08, 2016 $135,000
IT Support Engineering Manager Gilead Sciences, Inc. Foster City, CA Nov 20, 2014 $128,528 -
$156,990
Manager, IT Production Support (Information Systems Manager) Directv LLC El Segundo, CA Dec 30, 2015 $125,520 -
$145,520
Manager, IT Support Aliphcom San Francisco, CA Aug 16, 2015 $121,000
Manager, IT Support Aliphcom San Francisco, CA Mar 15, 2015 $121,000
Manager, IT Production Support Directv LLC El Segundo, CA Jun 02, 2014 $116,400 -
$142,280
Operations IT Support Manager AIG Employee Services, Inc. Houston, TX Jun 29, 2015 $115,000
IT Manager-Support & Development Cummins Inc. Columbus, IN Jan 21, 2016 $108,700 -
$134,400
Manager, IT Sales and Customer Support Daimler Trucks North America LLC Portland, OR Jan 02, 2015 $106,000
Manager, IT Support Aliphcom San Francisco, CA Sep 03, 2014 $102,000 -
$154,000
IT Application Production Support Manager Worthington Industries, Inc. Columbus, OH Jul 05, 2013 $101,052
Manager, IT Sales & Customer Support Daimler Trucks North America LLC Portland, OR Feb 18, 2016 $99,000 -
$120,000
Field Support IT Manager EMD Serono, Inc. Rockland, MA Oct 01, 2009 $98,185
Manager, IT Support Aliphcom San Francisco, CA Mar 15, 2015 $97,500
Manager, IT Support Aliphcom San Francisco, CA Apr 01, 2013 $97,500
IT Support Manager Cigna Cglic Windsor, CT May 06, 2013 $95,840
Business Analyst/It Support Manager Genesis Engineering Services, Inc. San Jose, CA Oct 01, 2011 $90,000
IT Application Production Support, Manager (Advisor, IT Appl CVS Pharmacy, Inc. Lincoln, RI Apr 07, 2015 $89,393
IT Application Production Support, Manager CVS Pharmacy, Inc. Cumberland, RI Apr 14, 2014 $87,000
Information and Technology Support Manager Repsol Services Company The Woodlands, TX May 01, 2010 $80,371
IT Technical Support Supervisor & Asset Manager Trigyn Technologies Inc. Edison, NJ Mar 27, 2012 $75,379

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Top Skills for An Information Technology Support Manager

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  1. Computer
  2. Customer Service
  3. Desktop
You can check out examples of real life uses of top skills on resumes here:
  • Developed and implemented policies and procedures for electronic data processing and computer system operations;.
  • Developed, implemented and managed Incident/Problem Management process including performance indicators and measurements of operations and customer service.
  • Managed all aspects of network/desktop technical support, deployment of corporate IT initiatives, and customer satisfaction assurance.
  • Maintained a solid image processing infrastructure that included backup systems for 100% operational redundancy.
  • Led department-level process improvement projects; managed day-to-day operations of remote PC Technicians across four states.

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Top 10 Best States for Information Technology Support Managers

  1. Virginia
  2. New York
  3. Delaware
  4. California
  5. New Jersey
  6. District of Columbia
  7. Washington
  8. Rhode Island
  9. Colorado
  10. Massachusetts
  • (1,259 jobs)
  • (1,363 jobs)
  • (93 jobs)
  • (3,607 jobs)
  • (786 jobs)
  • (434 jobs)
  • (1,305 jobs)
  • (101 jobs)
  • (585 jobs)
  • (973 jobs)

Top Information Technology Support Manager Employers

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Jobs From Top Information Technology Support Manager Employers

Information Technology Support Manager Videos

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