1. Stanford University
Stanford, CA • Private
Information technology (IT) support managers administer all technology integration processes on various servers. They assist with business technology and equipment, including installation, maintenance, and assessments. They also identify gaps in the support process and amend them accordingly. IT support managers earn a median sum of $106,000 annually or $51 per hour.
IT support managers lay out the query escalation process for troubleshooting and ensure that the help desk system remains fit. They resolve systems and application issues as well as work with third parties to rectify matters. They also assist with IT equipment sourcing and budgeting while measuring service satisfaction levels. Due to the nature of the job, they possess an excellent analytical, business, and communication skills.
IT support managers typically hold a bachelor's degree in computer science, system technology, or other related fields. They are expected to have some experience in heading the IT section of an organization. Some employers prefer candidates with excellent software knowledge and good problem-solving skills.
There are certain skills that many information technology support managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, business skills and communication skills.
If you're interested in becoming an information technology support manager, one of the first things to consider is how much education you need. We've determined that 61.2% of information technology support managers have a bachelor's degree. In terms of higher education levels, we found that 9.4% of information technology support managers have master's degrees. Even though most information technology support managers have a college degree, it's possible to become one with only a high school degree or GED.
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of information technology manager you might progress to a role such as information technology director eventually. Later on in your career, you could end up with the title information technology director.
What Am I Worth?
The role of an information technology support manager includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general information technology support manager responsibilities:
There are several types of information technology support manager, including:
The job of an information technology project manager isn't an entry-level position. You're going to want a few years of experience under your belt before tackling the career. In fact, you may even need some experience leading people.
As an information technology project manager, it's your job to manage the staff and lead them in the right direction so they can accomplish goals and produce results. Sometimes that means you'll have to be the "bad guy" by having a tough talk.
Being an information technology project manager can have it's stressful moments from time-to-time, but for the most part, it's a great job. Plus, you'll be able to take pride in the fact that all of your hard work paid off so that you could manage your own team, rather than the other way around.
An information technology manager oversees the computing needs across a company. They coordinate the functions of all computer systems of the organization they work for and see to it that all hardware, software, networks, and related applications work correctly and efficiently.
They are responsible for hiring and training new employees, managing the IT budget, supervising the day-to-day operations, and troubleshooting the information systems. They evaluate factors that put the IT system at risk and make sure equipment and procedures are up to speed with the latest technologies.
IT managers land the position typically with a degree at hand in IT systems management or business administration and earn something around $152,860 a year.
Information technology (I.T.) directors supervise and oversee computer-related operations within a given company, firm, or corporation. These professionals handle the installation of a company's computer setup, hardware, software, and network connections. I.T. directors also concern themselves with the system's security and any updates to safety or the network programs. They will sit in on budget meetings to determine the cost-effectiveness of new hardware improvements that may be necessary for overall efficiency.
The minimum education requirements for an I.T. director are a bachelor's degree in computer information systems, information technology, or computer science. A professional background in computing technology and some level of business acumen or managerial experience are usually required as well. Becoming an I.T. director also needs several years of experience in a non-senior computing position, such as programming, technical support, or project management.
I.T. directors' salaries fall within a large range, between approximately $68,000 and $170,000 per year. This figure can vary significantly depending upon academic qualification, having previous experience, and possession of the aforementioned skills.
Mouse over a state to see the number of active information technology support manager jobs in each state. The darker areas on the map show where information technology support managers earn the highest salaries across all 50 states.
|Rank||State||Number of Jobs||Average Salary|
Stanford, CA • Private
Philadelphia, PA • Private
Evanston, IL • Private
Los Angeles, CA • Private
Bakersfield, CA • Private
Vestal, NY • Private
San Diego, CA • Private
Boston, MA • Private
New York, NY • Private
Worcester, MA • Private
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.3% of information technology support managers listed customer service on their resume, but soft skills such as analytical skills and business skills are important as well.
Zippia allows you to choose from different easy-to-use Information Technology Support Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Technology Support Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
After extensive research and analysis, Zippia's data science team found that:
1. Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...
2. Introduction to Technical Support
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...
3. Information Technology Essentials
Introduction to Information Technology and Information Systems...
Some places are better than others when it comes to starting a career as an information technology support manager. The best states for people in this position are Washington, New York, Massachusetts, and Utah. Information technology support managers make the most in Washington with an average salary of $122,798. Whereas in New York and Massachusetts, they would average $120,435 and $117,874, respectively. While information technology support managers would only make an average of $109,837 in Utah, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
2. North Dakota
|Rank||Company||Average Salary||Hourly Rate||Job Openings|
|5||JPMorgan Chase & Co.||$110,152||$52.96||3|
|10||Computer Science Corporation||$103,391||$49.71||6|