Information technology (IT) support managers administer all technology integration processes on various servers. They assist with business technology and equipment, including installation, maintenance, and assessments. They also identify gaps in the support process and amend them accordingly. IT support managers earn a median sum of $106,000 annually or $51 per hour.
IT support managers lay out the query escalation process for troubleshooting and ensure that the help desk system remains fit. They resolve systems and application issues as well as work with third parties to rectify matters. They also assist with IT equipment sourcing and budgeting while measuring service satisfaction levels. Due to the nature of the job, they possess an excellent analytical, business, and communication skills.
IT support managers typically hold a bachelor's degree in computer science, system technology, or other related fields. They are expected to have some experience in heading the IT section of an organization. Some employers prefer candidates with excellent software knowledge and good problem-solving skills.
How to Become an Information Technology Support Manager
What is an Information Technology Support Manager
There is more than meets the eye when it comes to being an Information Technology Support Manager. For example, did you know that they make an average of $45.32 an hour? That's $94,265 a year!
Between 2018 and 2028, the career is expected to grow 11% and produce 46,800 job opportunities across the U.S.
What Does an Information Technology Support Manager Do
There are certain skills that many Information Technology Support Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Analytical skills, Business skills and Communication skills.
How To Become an Information Technology Support Manager
If you're interested in becoming an Information Technology Support Manager, one of the first things to consider is how much education you need. We've determined that 61.2% of Information Technology Support Managers have a bachelor's degree. In terms of higher education levels, we found that 9.4% of Information Technology Support Managers have master's degrees. Even though most Information Technology Support Managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an Information Technology Support Manager. When we researched the most common majors for an Information Technology Support Manager, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Information Technology Support Manager resumes include Master's Degree degrees or Diploma degrees.
You may find that experience in other jobs will help you become an Information Technology Support Manager. In fact, many Information Technology Support Manager jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Information Technology Support Managers also have previous career experience in roles such as Information Technology Manager or Systems Administrator.
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Information Technology Support Manager Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of Information Technology Manager you might progress to a role such as Information Technology Director eventually. Later on in your career, you could end up with the title Information Technology Director.
Information Technology Support Manager Jobs You Might Like
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Average Salary for an Information Technology Support Manager
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5 Information Technology Support Manager Resume Examples
Build a professional information technology support manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your information technology support manager resume.
Gary Gardner Information Technology Support Manager |
Gary Gardner Information Technology Support Manager Experience Information Technology Support Manager2020 - Present Verizon•Ridgefield, NJ
Help Desk Manager2019 - 2020 Self Helpers•New York, NY
Information Technology Consultant2017 - 2019 TEKsystems•New York, NY
Network Administrator2014 - 2017 Lockheed Martin•Moorestown, NJ
Skills WindowsVPNSetupDatabaseProject ManagementQADesk StaffInfrastructureProblem ResolutionSolarwinds Education Bachelor's Degree Computer Science2011 - 2014 Purdue University•West Lafayette, IN |
Learn How To Write an Information Technology Support Manager Resume
At Zippia, we went through countless Information Technology Support Manager resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Information Technology Support Manager Resume Examples And TemplatesAnd if you’re looking for a job, here are the five top employers hiring now:
Choose From 10+ Customizable Information Technology Support Manager Resume templates
Zippia allows you to choose from different easy-to-use Information Technology Support Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Technology Support Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Find the best Information Technology Support Manager job for you
Information Technology Support Manager Jobs You Might Like
- High Paying Information Technology Support Manager Jobs - $151K and Up
- Work From Home Information Technology Support Manager Jobs
- Entry Level Information Technology Support Manager Jobs
- Part Time Information Technology Support Manager Jobs
- Actively Hiring
- No Degree Information Technology Support Manager Jobs
Top Colleges for Information Technology Support Managers
1. Stanford University
Stanford, CA • Private
2. University of Pennsylvania
Philadelphia, PA • Private
3. Northwestern University
Evanston, IL • Private
4. University of Southern California
Los Angeles, CA • Private
5. California State University - Bakersfield
Bakersfield, CA • Private
6. SUNY at Binghamton
Vestal, NY • Private
7. San Diego State University
San Diego, CA • Private
8. Boston University
Boston, MA • Private
9. New York University
New York, NY • Private
10. Worcester Polytechnic Institute
Worcester, MA • Private
Find the best Information Technology Support Manager job for you
Information Technology Support Manager Jobs You Might Like
- High Paying Information Technology Support Manager Jobs - $151K and Up
- Work From Home Information Technology Support Manager Jobs
- Entry Level Information Technology Support Manager Jobs
- Part Time Information Technology Support Manager Jobs
- Actively Hiring
- No Degree Information Technology Support Manager Jobs
Online Courses For Information Technology Support Manager That You May Like
Introduction to Information Technology and Information Systems...
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...
Information technology (IT) can be viewed as a system, a combination of independent parts all working together to accomplish a certain goal. Systems are everywhere. For example, the respiratory, circulatory, nervous, and other subsystems of the body work together towards the common goal of keeping humans alive. IT is similar in that it consists of various subsystems all working towards a common goal. Information Technology Foundations will examine how the system called IT helps an organization...
Top Skills For an Information Technology Support Manager
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.5% of Information Technology Support Managers listed Customer Service on their resume, but soft skills such as Analytical skills and Business skills are important as well.
Best States For an Information Technology Support Manager
Some places are better than others when it comes to starting a career as an Information Technology Support Manager. The best states for people in this position are New York, California, Connecticut, and Delaware. Information Technology Support Managers make the most in New York with an average salary of $131,189. Whereas in California and Connecticut, they would average $122,865 and $121,221, respectively. While Information Technology Support Managers would only make an average of $113,290 in Delaware, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. California
$122,865
Avg. Salary
2. Washington
$111,754
Avg. Salary
3. New York
$131,189
Avg. Salary
How Do Information Technology Support Manager Rate Their Jobs?
Top Information Technology Support Manager Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Information Technology Support Managers and discovered their number of Information Technology Support Manager opportunities and average salary. Through our research, we concluded that AT&T; was the best, especially with an average salary of $123,002. Hewlett Packard Enterprise follows up with an average salary of $81,812, and then comes IBM with an average of $112,440. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as an Information Technology Support Manager. The employers include Danaher, Konica Minolta,, and Fairstead
Information Technology Support Manager Videos
