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The differences between information technology support managers and information technology administrators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an information technology support manager, becoming an information technology administrator takes usually requires 1-2 years. Additionally, an information technology support manager has an average salary of $104,424, which is higher than the $73,195 average annual salary of an information technology administrator.
The top three skills for an information technology support manager include customer service, ITIL and project management. The most important skills for an information technology administrator are customer service, troubleshoot, and linux.
| Information Technology Support Manager | Information Technology Administrator | |
| Yearly salary | $104,424 | $73,195 |
| Hourly rate | $50.20 | $35.19 |
| Growth rate | 16% | 5% |
| Number of jobs | 162,131 | 159,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 56% |
| Average age | 47 | 43 |
| Years of experience | 8 | 2 |
Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.
An Information Technology (IT) administrator is an individual responsible for managing the day-to-day operation of an organization's IT systems and ensuring that the systems are running effectively. IT administrators must conduct consistent analyses of the computer system and install updates when needed. They are required to assess the organization's security programs and run the system for viruses and spyware. IT administrators also extend support to the organization's end-users and train them on desktop applications.
Information technology support managers and information technology administrators have different pay scales, as shown below.
| Information Technology Support Manager | Information Technology Administrator | |
| Average salary | $104,424 | $73,195 |
| Salary range | Between $76,000 And $142,000 | Between $50,000 And $105,000 |
| Highest paying City | Seattle, WA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Clinica Sierra Vista | Databricks |
| Best paying industry | Finance | Finance |
There are a few differences between an information technology support manager and an information technology administrator in terms of educational background:
| Information Technology Support Manager | Information Technology Administrator | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 56% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between information technology support managers' and information technology administrators' demographics:
| Information Technology Support Manager | Information Technology Administrator | |
| Average age | 47 | 43 |
| Gender ratio | Male, 82.2% Female, 17.8% | Male, 81.6% Female, 18.4% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2% | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 9.8% White, 63.0% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |