Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between information technology support managers and information technology analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an information technology support manager, becoming an information technology analyst takes usually requires 4-6 years. Additionally, an information technology support manager has an average salary of $104,424, which is higher than the $83,078 average annual salary of an information technology analyst.
The top three skills for an information technology support manager include customer service, ITIL and project management. The most important skills for an information technology analyst are infrastructure, customer service, and security policies.
| Information Technology Support Manager | Information Technology Analyst | |
| Yearly salary | $104,424 | $83,078 |
| Hourly rate | $50.20 | $39.94 |
| Growth rate | 16% | 9% |
| Number of jobs | 162,131 | 145,565 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 66% |
| Average age | 47 | 43 |
| Years of experience | 8 | 6 |
Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.
An information technology analyst is responsible for identifying business opportunities by creating and designing technology systems that would help business operations perform efficiently and accurately. Information technology analysts manage systems maintenance, upgrade and install updates for better optimization, and perform feature revisions and adjustments based on the end-user experience. They analyze client and business specifications and research a multiple system approach to generate technology solutions. An information technology analyst must have excellent analytical skills, as well as broad knowledge of the technology industry.
Information technology support managers and information technology analysts have different pay scales, as shown below.
| Information Technology Support Manager | Information Technology Analyst | |
| Average salary | $104,424 | $83,078 |
| Salary range | Between $76,000 And $142,000 | Between $62,000 And $111,000 |
| Highest paying City | Seattle, WA | San Francisco, CA |
| Highest paying state | Washington | Washington |
| Best paying company | Clinica Sierra Vista | Mayo Clinic |
| Best paying industry | Finance | Technology |
There are a few differences between an information technology support manager and an information technology analyst in terms of educational background:
| Information Technology Support Manager | Information Technology Analyst | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between information technology support managers' and information technology analysts' demographics:
| Information Technology Support Manager | Information Technology Analyst | |
| Average age | 47 | 43 |
| Gender ratio | Male, 82.2% Female, 17.8% | Male, 68.8% Female, 31.2% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2% | Black or African American, 10.3% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 15.3% White, 58.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |