Information Technology Support Manager Jobs Near Me

The IT and Database Administrator manages ASLRRA technology systems as well as initiatives designed to improve ASLRRA business processes and services and deliver value to association staff and members. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Technology System Administration: Serves as the internal lead on administering the core technology systems utilized in the day-to-day operation of the association, which includes: Serving as primary internal Salesforce and Microsoft 365 system administrator, including connected systems, as well as coordinating with established managed service provider partners for maintenance and development. Overseeing and maintaining existing software system integrations, and assisting with development of new ones, particularly those implemented via Mulesoft. Overseeing management of other association technology platforms including communications (iContact), accounting (Sage Intacct), surveying (Jotform) and other functions. Educating internal stake holders on technology systems and functionalities relevant to performing their day-to-day job responsibilities. Leading new technology platform implementation projects with the support of other ASLRRA staff and external technical resources. Coordinating with other ASLRRA staff and service providers on the maintenance and acquisition of physical computer and network hardware, and in-office technology services such as internet service and printing. Assist with industry data collection, hygiene, and retention, including assistance in maintaining an accurate database of members and their status. Business Process Management: Serves as the internal project manager for the implementation, development and maintenance of technology systems, with a focus on improving business processes utilized in ASLRRA operations. Responsibilities include: Development of new business processes to support ASLRRA membership, events, accounting, communications, policy initiatives, and other areas. Maintenance and evaluation of existing business processes. Internal stakeholder engagement related to business process development and maintenance. Coordination with senior ASLRRA leadership on prioritization of business process improvements, and any associated potential technology platform acquisitions. Provide technical support to members on public-facing ASLRRA platforms in coordination with other staff. QUALIFICATIONS AND EXPERIENCE Minimum two years, but preferably five years, of experience directly related to the duties and responsibilities outlined above, preferably in a membership association setting Bachelor's degree from an accredited college or university in a relevant field such as computer science, systems administration, etc, or an additional two years of directly relevant experience Administrative experience with Salesforce, Mulesoft, Sage Intacct, Microsoft 365, Zoom, and cloud-based integrations is preferred Experience with database, analysis, or scripting languages such as SQL, R, or Python is preferred Project management experience strongly preferred Experience with email distribution platforms, accounting systems, communications systems, and others utilized for the operation of a membership-based organization will be considered The association is comprised of small business short line freight railroads - no railroad experience is required, but an interest in freight railroads and transportation infrastructure more broadly would be beneficial and welcomed. POSITION REQUIREMENTS To achieve our mission, ASLRRA seeks to hire an energetic and enthusiastic individual who possesses the following: Professional demeanor and presentation Ability to organize and manage several priorities simultaneously while working under pressure and within tight deadlines Ability to take ownership of a process and use problem-solving skills to resolve issues Self-motivated team player who handles matters with tact and diplomacy High level of personal, moral and ethical standards Completion of a background screening Position is based in Washington, DC and will require work in the office (1-2 days per week), though most work can be performed remotely on other days Some overnight travel required throughout the year in support of major ASLRRA events Duties and responsibilities may change, and new ones may be assigned at any time with or without notice. EMPLOYER INFORMATION Founded in 1913, the ASLRRA is a national trade association representing the entrepreneurial owners and operators of short line and regional railroads throughout North America. Learn more about the association and our members at *************** Salary is expected to be in the range of $80-$100k/year, commensurate with an applicant's experience and qualifications, plus potential bonus. ASLRRA also offers a benefits package that includes group health/dental/vision insurance, term life insurance, paid vacations and personal leave days, and a robust 401(k) program, in addition to participation in the Railroad Retirement Act program, a significant benefit compared to the Social Security system.

We are seeking a qualified IT Manager to lead the organization's technology initiatives and align them with business objectives. This role involves strategic planning, IT governance, security oversight, and team leadership to ensure the effective delivery of technology solutions. The ideal candidate will bring a strong background in technology management, strategic IT planning, and cybersecurity best practices. Duties and Responsibilities: Strategic IT Planning: Develop and communicate the organization's IT vision, strategy, and roadmap, ensuring alignment with business goals. Leadership and Mentorship: Provide guidance to IT staff, fostering a collaborative, innovative, and growth-focused work environment. Policy and Compliance: Establish and maintain IT policies, procedures, and standards to ensure compliance with regulations and industry best practices. Governance and Risk Management: Implement governance frameworks to optimize IT investments, mitigate risks, and support decision-making. Security and Continuity: Design and manage robust security protocols, backup plans, and disaster recovery strategies to protect data and maintain business continuity. Technology Solutions: Lead the evaluation and implementation of IT solutions that align with business needs and enhance performance. Cross-functional Collaboration: Partner with executive leadership and department heads to identify and prioritize technology requirements, offering strategic insights on IT projects. Infrastructure Oversight: Oversee the development and maintenance of IT infrastructure, including networks, servers, and cloud services, ensuring high performance and security. Cybersecurity Expertise: Assess and implement cybersecurity measures to mitigate risks and ensure robust defenses against potential threats. Vendor Management: Manage relationships with external IT service providers, negotiate contracts, monitor performance, and optimize resource use. Budget Management: Assist in IT budget preparation, resource allocation, and expenditure monitoring to achieve objectives within budgetary limits. Qualifications: Eligibility: Must be authorized to work in the United States. Experience: 3-5 years of experience in technology management or a similar leadership role. Technical Proficiency: Strong knowledge of IT infrastructure, systems, and best practices; experience with enterprise-level systems; and familiarity with cybersecurity. Problem-solving: Excellent analytical and decision-making skills. Project Management: Proven ability to manage projects effectively. Communication Skills: Strong verbal and written communication, with the ability to present technical information to senior leadership. Collaboration: Effective interpersonal skills for working across teams and departments. Technical Proficiency: Google Suite Salesforce Microsoft Teams Microsoft Office Suite Education/Experience: Education: Bachelor's degree in Computer Science, Information Technology, or related field. Experience: Minimum 5 years of relevant IT experience or a combination of education and training equivalent.

Avior Strategies specializes in finding innovative, cost-effective options for the ever-growing needs of the industry we serve. Our flexible, dynamic, and customer-focused approach provides our clients personalized service and efficient business solutions. From managing projects and products, excelling in customer success, and providing quality end-user software training and help desk support services, our team comes prepared with the tools necessary to help our clients achieve their goals. Our value lies in providing highly motivated professionals who work to alleviate client workload, delivering key projects and milestones without delay and without sacrificing the integrity of the product. We believe their success is our success and are willing to go the extra mile to accomplish our collective goals. The Opportunity: Jr. System Support Analyst I position with an outstanding opportunity to work in a small, focused team environment with unlimited challenges, providing support for our clients. System Support: • Determine system utilization by researching and testing systems • Create and execute test reports throughout the entire testing lifecycle • Create and maintain proper user documentation (system user guides, quick reference guides, admin guides etc.) • Assist SCRUM Team with SCRUM related activities including system configuration and quality assurance. Customer Support: • Answer the incoming calls on the IT Service Desk telephone queue • Provide issue management for end-user problems and ensure a consistent high-level responsiveness • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude • Develop, contribute, and maintain Service Desk documentation including procedural and work instructions The Ideal Candidate: The ideal candidate must have exceptional customer service skill with technical knowledge, have a bachelor's degree and 2 years of related experience, or an equivalent combination of education and training that provides the following required skills and abilities: • Experience using Microsoft Office (Word, Excel, and PowerPoint) • Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately • Possess strong conceptual, analytical, and problem-solving skills • Experience in gathering and engaging in business process analysis • Strong organizational and planning skills • Must be detail oriented • Skilled at prioritizing and completing tasks of multiple priorities in a timely manner • Confidence working with and interfacing with clients across different parts of the business • Comfortable working with technology, including web-based systems • Self-motivated and able to work with minimal supervision • Able to adapt quickly in a rapid, changing environment • Requirement: Candidate must be authorized to work in the U.S. without sponsorship and have resided in the U.S. for at least 3 years (consecutively) • Requirement: Candidate must be able to obtain a public trust clearance

Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. The Corporate Help Desk / Close Support Technician is responsible for delivering comprehensive technical assistance and support to corporate staff and end-users within the organization. This role involves troubleshooting, problem-solving, and providing solutions for software, hardware, and network-related issues. The technician will work both remotely and on-site to ensure end-user productivity and a seamless IT experience. (This is a part time position) Key Responsibilities: Technical Support and Troubleshooting: Provide first-line support by troubleshooting and resolving technical issues related to hardware, software, and network connectivity. Handle requests via phone, email, and ticketing system, ensuring timely resolution and user satisfaction. Escalate complex issues to higher-level IT staff or specialized teams as needed. Software and Hardware Maintenance: Install, configure, and update software applications on desktops, laptops, and mobile devices. Perform hardware diagnostics, repair, and replacement as necessary, including setting up new hardware and decommissioning old hardware. Collaborate with asset management teams to track hardware and software inventory. User Training and Documentation: Educate end-users on best practices and use of standard applications, email, and collaborative tools. Create and update support documentation, FAQs, and knowledge base articles to aid both users and IT team members. Conduct periodic refresher training sessions for corporate staff. Close Support for Executives and VIPs: Provide tailored, high-priority support to executive staff and VIPs, ensuring swift response and discreet handling of issues. Conduct proactive checks and preventive maintenance for executive devices and meeting room technology. System Monitoring and Proactive Problem Resolution: Monitor IT systems for performance and reliability, proactively identifying potential issues and addressing them before they affect end-users. Assist in implementing software patches, updates, and security measures. Collaboration with IT and Security Teams: Work closely with network administrators, systems engineers, and security teams to address IT needs and enforce policies. Participate in IT projects, such as new software rollouts, office moves, or system upgrades, as assigned. Required Skills and Qualifications: Education and Experience: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in a help desk, technical support, or desktop support role. Technical Proficiency: Strong knowledge of Windows and mac OS operating systems. Proficiency in Office 365, VPN, remote desktop tools, and common enterprise applications. Familiarity with network fundamentals, including LAN, Wi-Fi, and VPN configurations. Customer Service Skills: Excellent interpersonal and communication skills with a focus on empathy, patience, and professionalism. Ability to handle high-pressure situations calmly and efficiently, particularly for high-level executives and VIPs. Problem-Solving and Adaptability: Strong analytical skills to diagnose and resolve complex technical issues. Flexibility to work on-site or remotely as needed, including occasional after-hours support. Preferred Qualifications: Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar. Experience with service desk or ticketing systems (e.g., ServiceNow, Jira). Basic scripting knowledge for automation of routine tasks. This role requires a balance of technical expertise, strong communication skills, and a commitment to providing excellent support to internal users across various levels in the organization.

We are searching for an Information Technology Manager to provide technical leadership in all aspects of our business. You will communicate with employees and leadership to ensure our company's technologies are used appropriately. Strategic thinking and strong business acumen are essential in this role. You will be well-versed in current technological trends and familiar with a variety of business concepts. Responsibilities: Develop technical aspects of the company's strategy to ensure alignment with its business goals Supervise system infrastructure to ensure functionality and efficiency Build quality assurance and data protection processes Monitor KPIs and IT budgets to assess technological performance Communicate technology strategy to leadership and use feedback for necessary improvements and adjustments Lead the strategy for technology platforms, partnerships and external relationships Identify, compare, select and implement technology solutions to meet current and future needs Create overall technology standards and practices and ensure adherence Track, analyze and monitor technology performance metrics Oversee all system design and changes in system architecture Keep abreast of new trends and best practices in the technology landscape Work closely with Marketing, Business Development and Operations to define and deliver new products and enhancements Manage phone systems, copiers, printers, and internet providers Buying, management, recording for documentation, licenses and invoices for all hardware and software Work with compliance for cybersecurity and data management plan Oversee and work directly with IT company Responsible for set up and termination of employees Password management for all general software Requirements & Skills: Proven experience as an IT Manager or similar leadership role Knowledge of technological trends to build strategy Understanding of budgets and business-planning Ability to conduct technological analyses and research Excellent communication skills Leadership and organizational abilities Strategic thinking Problem-solving aptitude Ability to train employees on technology Knowledge of Salesforce is a plus BSc/BA in Computer Science, Engineering or a related field; MBA or other relevant graduate degree is a plus Benefits: Competitive compensation Health benefits Bonus programs A 401 (k) retirement plan with company match A fun and friendly team of colleagues

Due to federal contract requirements U.S. Citizenship Required Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting. Implements medium to high risk changes on production systems. Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. Deploys standard repeatable build outs of medium complexity. Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests. Analyzes system performance indicators and recommends improvement actions. Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required. Installs and maintains third-party tools. Makes proactive suggestions for service improvements. May train less experienced staff in the supported products and best practice for production support. Minimum Qualifications Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. 2-5 years of experience in information technology, systems administration or other IT related field. Other Job Specific Skills Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. Applies standard methodology, techniques, procedures and criteria. Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Exceptional customer service skills. Experience preferred with cloud infrastructure, digital workspace, and storage technology

Job Requirements : Associate degree with two or more years direct experience; or equivalent combination of education and experience. Bachelor's degree preferred Relevant IT certifications preferred Experience with Windows Desktops, peripherals, cell phones & CCTV Knowledge of installation, troubleshooting and repair, and training methods related to personal computer systems. Ability to communicate effectively to technical and non-technical audiences Competency in the Microsoft Office Suite Good problem-solving skills Good organizational skills with the ability to multitask in a fast-paced environment Ability to work well with others Must have a dedication to continually update knowledge and keep up to date on technical advances Willingness to travel up to 50% to community sites Able to sit or stand for extended periods of time. Able to use keyboard and mouse while completing assigned tasks. Bend and reach with hands and arms on a regular basis. Able to lift and carry up to 50 pounds occasionally. Job Description: Responsible for providing Tier 1 and 2 help desk assistance and support related to computer systems, hardware, or software. Responds to questions, runs diagnostic programs, isolates problems, and determines and implements solutions. Works to develop and support standard hardware and software configurations in support of technology initiatives. Provides support to all Harmony locations which may require travel. Responsibilities include but are not limited to: Provide remote support and desk-side problem resolution support for users of computer software, hardware, and peripherals. Grant access, change, and re-set passwords. Learn all internal business applications and provide Tier 1 and 2 PC/Network support and general application support to a distributed user base. Serve as the initial point of contact for troubleshooting hardware/software, PC and printer problems. Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration including cell phones and CCTV systems. Effectively utilize and manage the IT Helpdesk System Understanding of TCP/IP based Devices Command Line Experience Critical System Response and monitoring RMM Tool Usage Experience Other duties as assigned by management

Role is 100% remote but PM may need to travel to construction sites occasionally. The Senior IT Project Manager will lead and manage the IT portion of Multiple large Casino construction projects in different states. Each project will consist of phases. One phase will be the temporary facility implementation, and then permanent facilities. The Senior IT PM will work with and oversee existing IT Project Managers and help guide the creation of a reusable project plan for future construction and IT implementation projects. Responsibilities • Project Management: Lead and manage the IT Construction Project, including planning, execution, monitoring, communication, and closing phases. • Template Creation: Create a reusable project plan for future construction and IT implementation projects. In charge of gathering, storing, and distributing all projects artifacts. • Supervision: Provide oversight and support the IT Project Management team. • Stakeholder Engagement: Collaborate with key stakeholders, including senior leadership, IT staff, Construction team, and external vendors, to ensure project alignment with goals and objectives. • Resource Allocation: Coordinate and allocate resources effectively to ensure project milestones are met. This includes managing project teams, budgets, and timelines. • Risk Management: In charge of identifying, assessing, and mitigating project risks and issues that could impact the quality and timely delivery of projects. • Communication: Facilitate discussion, decision making, and conflict resolution effectively with all stakeholders and team members. Aid in removing blockers occurring within the project, that can slow on-time delivery. • Quality Assurance: Ensure that all project deliverables meet the highest quality standards and comply with regulatory requirements. • Reporting: Provide regular project updates to senior leadership, including status reports, progress metrics, and performance evaluations. • Vendor Management: Liaise with third-party vendors to ensure that project requirements are clearly communicated and met. Skills and Qualifications • Minimum of 7-10 years of experience in IT project management, with a focus on Construction projects • Must be proficient with Smartsheet, and all its functions. • Proven ability to lead cross-functional teams and manage complex IT projects • Strong communication skills to coordinate with team members, vendors, and management. • Excellent time management and organizational skills, to keep the project on schedule. • Project management skills to start and finish projects successfully. • Demonstrated understanding of Project Management processes, strategies, and methods • Strong sense of personal accountability regarding decision-making and supervising teams • Experience working in a high-level collaborative environment and promoting a teamwork mentality. • Ability to predict challenges and to proactively head-off obstacles. • Strong analytical and problem-solving skills, with a focus on delivering practical and innovative solutions. Travel: PM may need to travel occasionally to construction sites in multiple Sates

We're seeking a passionate Program Manager to join our growing IT consulting firm! You'll be responsible for overseeing Program projects, ensuring smooth workflow, and leading a team of talented individuals. Requirements Proven ability to drive strategic initiatives, including recruitment, marketing, and business development. Experience in building and managing high-performing teams to deliver innovative solutions. Strong project management skills, including the ability to prioritize tasks, manage timelines, and communicate effectively with stakeholders. Proven track record in managing large-scale recruitment programs involving diverse technical roles. Demonstrated ability to collaborate effectively with recruitment teams, proactively identify and escalate hiring bottlenecks, and provide accurate and timely updates to CEO. Call stakeholders, candidates if needed when in need to meet the hiring targets and own the outcome. Own and manage Program projects from conception to completion, utilizing Trello boards and other project management tools. Collaborate with clients and internal teams to define project scope, timeline, and deliverables. Develop and execute project plans, keeping a close eye on deadlines and budgets. Foster a "get things done" attitude within your team, promoting efficient problem-solving and a results-oriented approach. Provide mentorship and guidance to team members, helping them develop their skills and expertise in Program. Identify and mitigate potential project risks, proactively implementing solutions. Track project progress, gather data, and generate reports to measure success. Excellent communication and interpersonal skills, with the ability to motivate and inspire a team. A "can-do" attitude and a willingness to go the extra mile. Other Details: Location: Reston, VA. This is a Remote job, but local candidates are preferable Length: 2+ years, long term The difference between something good and something great is attention to detail - AVM Consulting.

We are in search of a Director of Sales / Business Development to lead our efforts in providing AI, Cloud, Data, and Digital Transformation services to cater to the needs of prominent financial institutions located in the Washington DC metropolitan area. The candidate must be Local to the Washington DC Metro Area Director of Business Development is responsible for leading the sales strategy, execution, and management of our field-based AI, Cloud, Data & Digital Solutions opportunity pursuits. This position will be responsible for the management and growth of existing customer acquisition & development of new customers. We are looking for someone who has a deep understanding of the financial services industry, a proven record of accomplishment in building and leading large sales opportunities and uses creative approaches that can help the Idexcel brand flourish. It is an exciting opportunity to execute a vision to grow the Cloud, Data & Digital Solutions Business for Idexcel. Key Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Build a high-performance cloud solutions sales pipeline focused on emerging Gen AI, Cloud & Data technologies, including Cloud Application Modernization, DevOps, AI & Data science. Achieve monthly, quarterly, and annual sales targets established by the Management and execute business development, offering positioning and sales strategies across the defined geography. Develop and manage the overall sales strategies and related cadence and processes. Develop and manage metrics/success criteria for all sales personnel, programs, and activities. Work with the executive team to identify and develop strategic alliances and closely support major customers. Represent the company at customer, partner, and industry events. Consistently coach and develop sales team members.

Fully Onsite in Richmond, VA Role Summary: The IT Support Team supports users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 800+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Participate in auditing and documenting hardware and software inventory Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Install necessary software for users to perform daily tasks (internal company software, Microsoft Office suite, etc.) Setup and Configure Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Research and make recommendations on products, services, protocols, and standards in support of IT procurement and development Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function Specific Required Skills and Competencies: Strong Knowledge of supporting Windows 10 and 11Laptops, IOS products, Android products, and Chromebooks. Working Knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred

Please include a brief cover letter with resume. The Office of Information Technology is responsible for selecting, deploying and supporting software, hardware and telecommunication resources for the 450 + staff members of the Central Administrative Offices of the Catholic Diocese of Arlington (CAO), the Arlington Catholic Herald (ACH), and the Catholic Charities of the Diocese of Arlington (CCDA) to utilize in fulfilling their mission within the Diocese. The infrastructure is a two domain environment with a single AD forest and includes 10 + remote Catholic Charities Offices (CC). The Catholic Charities network is a WAN with remote locations connected by VPN, while the CAO is a LAN environment supporting the immediate campus of 200 North Glebe and 80 North Glebe. The Project Administrator is responsible for organizing project materials and coordinating necessary resources (including CDA personnel and consultants) required to successfully execute IT projects within the CAO. This position facilitates reporting and analyzing projects under the supervision of the Director. This position requires strong time management skills because the job entails constant monitoring and control of a variety of project variables. The project administrator requires strong executive administrative skills, as well as basic knowledge of budgeting and reporting. PRINCIPAL DUTIES: Draft project charter in collaboration with executive sponsor, subject matter expert(s), stakeholder(s) and technical resources. Assist the Director, Assistant Director and/or Application Services Team Lead in the development of work breakdown structure, project plan, stakeholder matrix and communication plans using existing templates. Propose tasks and activity assignments for internal and external technical project resources based on WBS. Assist in the Evaluation of project risks and help develop mitigation strategies/plans. Coordinate project status meetings with technical resources, stakeholders and subject matter experts. This includes identifying appropriate attendees, scheduling location and necessary resources, drafting and circulating meeting minutes to participants. Coordinate and draft project communications that are identified in the communications plan and/or communications matrix. Monitor project progress and draft project status reports. Draft presentation materials for status meetings (e.g. project analytical reports or PowerPoint presentations). Monitor progress and schedule sign-off reviews for key milestones and deliverables. Coordinate receipt of vendor invoices and review/approve payment for authorized services. Monitor budget to actual project expenses based on approved project budget. Track internal/external hours based on approved project hours. Coordinate issues management list and problem resolution by external and internal resources. At conclusion of project, prepare summary of results and lessons learned and organize and archive all relevant project files. RESPONSIBILITIES AND AUTHORITY: Supervision Received Given wide latitude and exercises significant discretion under the general direction of the IT Director. Physical Demands/Working Environment While performing the duties of this job, required to have ordinary ambulatory skills sufficient to visit other locations; ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weight of 10 - 50 pounds Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read Frequently required to sit, hear, talk and use repetitive motion of the hands/wrists Work performed in and out of the office setting Occasional evening and/or weekend work is required Work performed in an individual, well-lighted cubicle. The noise level is usually low. The space is wheel chair-accessible QUALIFICATIONS: Knowledge/Skills: Knowledge of project management concepts and techniques and a demonstrated ability to apply them. Basic knowledge of Microsoft Project. Excellent written, presentation and oral communication skills Solid meeting facilitation, time management, analytical and problem-solving skills. Strong executive administrative skills, as well as exposure to budgeting and reporting. Ability to collaborate effectively in a team environment and to maintain composure and focus in the face of shifting priorities and direction. Education Required: BA in MIS or business-related major. Certifications: CAPM (Certified Associate in Project Management) preferred. Years and Types of Experience: 1 to 3 years' coordination or administration experience with IT projects, preferably in a mid-size (51 to 500 employees) not-for-profit organiz

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. IT Security Analyst Contract: 1 Year Hybrid: 1 day a week, potentially more based on need Richmond, VA Top 3 skill sets: -Technical Proficiency -Incident Threat Analysis -Communication & Collaboration Responsibilities: -Monitor security alerts and incidents using Nozomi, Sentinel, and Purview. -Assist in investigations of security events. -Implement and manage security policies and rules in Sentinel & Purview. Requirements: 6 years of IT security analyst experience with Nozomi, Sentinel & Purview TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less. TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit **************** No second parties will be accepted.

Seeking a highly skilled Technical Program Manager to lead and manage complex technology projects for federal and commercial clients. This individual will oversee cross-functional teams, ensuring project goals are achieved on time and within budget. The ideal candidate will have a strong combination or a technical and business background, proven leadership skills, and the ability to drive multiple technical initiatives to completion while delivering measurable value to the organization. Primary Responsibilities: Lead high level and detailed technical design with senior technical staff to create compliant and efficient architecture. Oversee scoping and funding of technical resources required to deliver the technical design across teams. Drive implementation of technical tasks, monitoring key dependencies and reporting risks/issues/blockers. Collaborate with stakeholders to define program objectives, scope, deliverables, and success metrics. Oversee multiple, simultaneous projects, ensuring alignment with organizational goals and objectives. Develop and manage program budgets, schedules, and resources while maintaining accountability for results. Work closely with cross-functional teams, including engineering, product management, and external vendors, to ensure successful program execution. Identify risks and opportunities and proactively develop mitigation and contingency plans to ensure seamless project delivery. Produce detailed program status reports for stakeholders, including performance metrics and actionable insights. Lead change management efforts to ensure smooth adoption of new processes, technologies, or systems. Act as a liaison between technical teams and business stakeholders to ensure clear communication and shared understanding of priorities. Drive continuous improvement initiatives to optimize program delivery and team performance. Oversee multiple project teams, ensuring program goals are reached Skills/Qualifications: 9+ years of experience working on technical/software engineering teams fielding capability up to Enterprise-scale systems. 7+ years of experience as a software/technical engineering manager, technical lead, or technical manager with Agile processes. Knowledge of solutions architecture, web technologies, relational databases, networks, Cloud, and security. Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership. Exceptional leadership, time management, facilitation, and organizational skills Outstanding working knowledge of change management principles and performance evaluation processes. Ability to develop and communicate new concepts via written and spoken interaction; apply them accurately throughout an evolving environment; organize, schedule, and coordinate work phases; and determine the appropriate approach at the task level or, with assistance, at the project level to provide solutions to a range of complex problems. Ability to quickly adapt to a changing environment and quickly learn new technology concepts, including software and hardware. Strong analytical and problem-solving skills for design, creation, and testing. Education/Experience Requirements: Bachelor's degree in Business Administration or a Technical Discipline. Proven track record of successfully managing and delivering complex technology solutions within federal or commercial environments. Clearance: U.S. citizenship required Possesses or can obtain OPM Position of Public Trust or DoD Secret clearance. Desired Certifications: PMP Certification Certified ScrumMaster (CSM) PMI Agile Certified Practitioner (PMI-ACP) SAFe Program Consultant (SPC) or equivalent certifications Work Location: Fairfax, VA - Hybrid

ADP is hiring a Director of Service Technology. Are you empathic to client needs, your team, and internal partners to drive success while making hard calls and bold moves? Are you intrigued by technology and how it can help solve business problems? Are you a leader looking to transform a team as it faces new opportunities at an ever-increasing pace? Well, this may be the role for you. In this role, you will be responsible for the success of the HROs Omni Channel communications program. This program includes Genesys Voice and Chat channels and IVR as well as Co-Browse and aligns with Salesforce as the HCM platform. You will lead a team that maintains and supports these networks throughout the HRO. You will be responsible for leading the team through implementing new and innovative technologies in your space and aligning with leaders across the HRO for successful rollouts of these new platforms and features. You carry the weight of ADP's service reputation and client satisfaction in your hands. Every day, you will use your technical awareness and ADP partnerships to lead and align your team and business stakeholders to incorporate and support innovative and enhanced product capabilities. You will leverage your leadership expertise to establish the direction of your team's daily activities, coach and develop your team members, create an overall productive and enjoyable working environment for your team, and manage and resolve partner escalations. To thrive in this role, you will have a communication style that builds rapport and establishes trust with your stakeholders and your team making it easy to understand and take action on your initiatives. Your aptitude for technology will shine. Pace should not scare you. As a result, your team and stakeholders will lean into your vision and lean into you for their confidence in our communications strategy. You will find not only a career here but lasting friendships in a company that values inclusion. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: ***************************** Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** What you'll do: What you can expect on a typical day: Functional Area Support. You will help the HRO's various functional areas manage their communications strategies through IVR, Genesys Voice and Chat channels, and Co-Browse solutions. This may include enhancements to systems or changes to current routing options based on business changes or uncovered challenges. Support might also involve your team partnering with CAET or other ADP partners to resolve individual user issues as they arise. Team Organization. You will provide team members leadership, guidance, and direction to ensure quality work and tasks are completed according to scheduled timelines. You will align your team with the most important programs and projects. This may include detailed program management for new functionality as well as ongoing product training for new associates and continuing education for existing associates. Learn. You will maintain a current knowledge of the technologies involved in Omni Channel communications, including those that are being utilized by the Enterprise, as well as the potential for emerging technologies. Experience: You have 8+ years of experience in relevant skills gained and developed in the same or similar role. TO SUCCEED IN THIS ROLE: At least two years of administrator experience with Genesys or similar technology. Technical support experience. A working knowledge of Genesys chat and IVR or similar technologies. Excellent leadership and people management skills, with at least one year of experience as a team leader or manager. Experience documenting process flows in PowerPoint or Visio and articulating them. Strong communication and collaboration skills and experience engaging with leaders and stakeholders at all levels of the organization, problem-solving, planning, system administration, and a strong customer service focus. You will have a Bachelor's degree or equivalent. For additional comfort in the role: Product or Project Management experience. Experience leading a technical support team. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be owners, and challenge one another's ideas to find the best solution. Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity. Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation. Join a company committed to equality and equity. Our goal is to impact lasting change through our actions. What are you waiting for? Apply today! Find out why people come to ADP and why they stay: **************************** (ADA version: **************************** ) Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

Technical Support Engineer, TopClass LMS WBT Systems - Alexandria, VA (Remote) About us TopClass LMS by WBT Systems provides the tools for associations and training organizations to become the preferred education provider in their market, delivering value to learners at every stage of their working life. Our award-winning learning system delivers impactful professional development experiences for continuing education and certification programs and virtual conferences. About our position We're looking for an experienced Technical Support Engineer to join our team and provide technical support of TopClass and associated integrations. In this role, you will be addressing technical issues raised by clients and partners. By proposing solutions, participating in code deployment, and maintaining a strong understanding of TopClass, you will contribute to product enhancement. What you'll be doing Resolving tier 2 and 3 technical issues raised by clients and partners. Actively collaborating with all teammates to resolve issues and propose solutions. Participating in roll out of code deploy and intermittent fixes and releases as needed. Maintaining a good working knowledge of TopClass functionality. Working to deliver timely reproduction, analysis, and solution of technical issues for clients, including participating in client calls as needed. Following established standards and guidelines to deliver solutions that are of high quality and high value to WBT and its customers. Learning, following, adapting, and applying agile software development techniques, methodologies, and processes. Contributing, receiving, and acting upon constructive feedback for continuous process, product, and self-improvement. Providing technical knowledge to enhance overall product performance, usability, aesthetics, and consistent pattern compliance. Performing other job-related duties and responsibilities as may be assigned from time to time. What we want you to have degree in Computer Science, Information Science or related field, or equivalent experience years of experience in technical support delivery in the following technologies: Java, Spring, Hibernate, SQL Server, IIS, HTML, JavaScript, CSS, XML, AJAX and REST time management and multi-tasking abilities interpersonal and communication (verbal and written) skills ability to collaborate successfully with others in person or remotely. What we offer WBT Systems is part of Advanced Solutions Holdings, a global software leader operating for more than 30 years in North America, United Kingdom, Europe, and Australia. We have perfected the employee-first culture with a fun, friendly, and casual work environment. We encourage new ideas, fresh perspectives, and positive attitudes and offer many employee benefits including excellent remuneration, generous annual leave and other employee benefits, and numerous opportunities for professional growth and development.

Roles and Responsibilities: Job Title: IT Security Monitoring Analyst Duration: 12 months **This is an onsite role in Richmond, VA 8am - 5pm EST and must have 6+ years of related experience** Top 3 skill sets: -Technical Proficiency -Incident Threat Analysis -Communication & Collaboration Monitoring and analyzing security events and alerts to detect potential threats using Microsoft Sentinel. Develop and maintain rules, filters, and use cases within the Security Information and Event Management (SIEM) system to improve detection capabilities. Developing and maintaining security monitoring processes and procedures. Identifying and responding to security alerts in Operational Technology (OT) environments. Collaborating with IT, OT, and security teams to enhance overall security posture. Generating detailed reports on security incidents and trends. Qualifications: Proven experience with Microsoft Sentinel.**Required experience** Strong understanding of security monitoring and incident response. Excellent analytical and problem-solving skills. Ability to work effectively in a team-oriented environment. Strong communication skills, both written and verbal.

Vaco has partnered in the search for an IT Project Manager for a full-time role, working onsite in Roanoke, VA. INDUSTRY: Industrial Automation, specializing in custom control solutions across various industries. PAY: up to $88,500 with a full benefits package LOCATION: Roanoke, VA - onsite *NO C2C. Open to candidates who can work on W2 without sponsorship.* YOU WILL: Lead/Manage the project teams - delegation, risk management, planning and scheduling. Manage customer interactions and expectations through the full project lifecycle. Track and Manage project financials, including budget management, procurement management, invoice and change order management. Collaborate with Product Development Team on future projects, products and solutions. REQUIREMENTS: BS degree: preferred in - electrical engineering, engineering technology 3+ years in IT project management Project Management software: Procore strongly preferred. OSHA 10 or 30 training preferred. Project Management Professional (PMP) preferred.

Required Skills & Experience (This is a contract until end of May 2025*****) * Active secret clearance * 5 years relevant experience with Bachelors in related field; 3 years relevant experience with Masters in related field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience. * technical background in SW, IT or Communications preferred * Experience managing the design and installations of complex SW, IT or Communications related systems, to include management of construction and deployment schedules, subcontractors, and vendors. * Experience managing complex Microsoft Project or other project management software plans. * Experience working in a government contracting environment. Nice to Have Skills & Experience * Certification in Project/Program Management (e.g. PMP, PgMP, CAPM, PMI-ACP, PRINCE II, etc.). Job Description Insight Global is looking for an IT Project Manager for one of our clients in Norfolk, VA. This is an onsite role. This is a multi-faceted role, requiring the candidate to simultaneously manage multiple small to mid-scale IT and Communications systems installation projects, both locally and via remote means. The ideal candidate has strong project tracking experience and experience coordinating with IT and government personnel. The PM must have experience with Microsoft project. Essential Job Responsibilities Managing complex IT and Communications engineering projects to include: * Decomposing and refining tasking into project objectives by reviewing project proposals and plans, while conferring with management. * Assisting in the definition of project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility. * Determining project responsibilities by identifying project phases, resource requirements, and other necessary elements. * Determining project schedules by studying project plans and specifications, calculating time requirements, and sequencing project elements. * Maintaining project schedules by monitoring project progress, coordinating activities and resolving problems. * Coordinating amongst various teams in different engineering disciplines to present a unified, integrated product to project stakeholders. * Preparing project status reports by collecting, analyzing, and summarizing information and trends, and recommending actions. * Defining, generating, and reviewing project requirements documentation. * Monitoring projects to ensure work scope, schedule, and budget are well defined and maintained. * Performing risk management to minimize project risks. * Meeting budgetary objectives and making adjustments to project constraints based upon financial analysis. * Ensuring that project management methodologies used are in line with organizational processes. * Leading a teams of project engineers to complete Complex IT and Communications System installations. * Engaging with and managing the work of subcontractor installation companies. Compensation: $48/hr to $57/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.