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Mgr III, IT Support

Amazon.com, Inc.
Arlington, VA
Amazon and AWS continue to experience explosive growth and we're constantly moving at pace. The IT Service Technical Support team is looking for an experienced leader to lead and be responsible for the IT Services Technical Support team across the Americas. IT Services Technical Support brings the Amazon customer centric approach to how we support Amazonians provided via phone/voice, chat and when required, in-person. Additionally, IT Services Technical Support also provides technical assistance required for meetings, events and live streaming, equipment logistics including deployment, life cycle replacements and equipment returns, maintaining local infrastructure, and supporting special project work. You will need to interface with Amazon leaders and stakeholders on new programs and initiatives. Build relationships with internal business customers to be in the room and solving business challenges, while owning the delivery of support service levels and driving global standardization of processes.

The successful leader is an excellent communicator that finds innovative ways to improve the customer experience while working to define the priorities and track metrics and key performance indicators.
Key Responsibilities

* Maintaining very high customer satisfaction and a consistently great work experience for all Amazonians. Working closely with engineering and other teams to incorporate customer feedback and address key support and usability concerns for customers throughout the region.
* Directly manage a group of engineers and managers, building an organization that can support and sustain regional growth and customer need.
* Responding to inquiries, escalations, and establishing partnerships with executive level leadership.
* Defining and tracking of metrics and key performance indicators to raise the bar in team performance and customer service.
* Recognizing inefficiency and driving process improvement to enhance the productivity of all Amazonians.
* Reducing errors through process improvement and root cause analysis.
* Leading projects in an operational environment.
* Working with engineering teams to plan for the support of new infrastructure and services.
* Working effectively in a cross-functional environment with other support teams, technical / non-technical stakeholders, senior management teams and site directors.
* Traveling regularly to meet with remote staff and customers.
* Developing and holding to Operational Excellence metrics, diving deep into the details and data to understand how our customers interact with our services and infrastructure.

The long-term objectives for this leader include:

* Building an organization capable of leading a multi-year transformation.
* Be recognized in the industry for providing the best service per dollar. We are a low margin business. While we do not focus on the frills, we never compromise on the fundamentals of our services.
* Building the skills necessary to deliver the full portfolio of IT services.
* Earn the trust of key stakeholders, moving the organization from reactive support to business partner, influencer and business problem solvers.
* Defining a robust set of metrics that truly measure the effectiveness of IT support and services.

The ideal candidate most likely needs to be a hybrid: part visionary/part leader/part builder/part operator. The distributed service-oriented systems architecture of our platforms and decentralized nature of our organization, presents a significant intellectual and operational challenge to the IT Services Technical Support team. It demands a leader who is passionate about the opportunity to lead a critical IT team at a fast-growing company and who is always driving continuous improvement and simplification for customers and the team.

Meeting these challenges demands a leader with the ability to dive deep into both the technical and the associated business processes. They should have broad technical depth across the infrastructure, application and IT security. They will have a track record for solving business problems using innovative technologies. Amazon has very high expectations for its technical staff. This leader must command the respect and be able to lead a team - of world-class engineers and managers. He or she will have a track record of making high judgment decisions about what to buy and what to build. This leader also needs to have proven ability to define, design for, and meet service level agreements. It is important that this leader have an operational component to their leadership skill set. This person will have lead engineering and teams (either internally or externally facing) and overseen a sizable, globally dispersed staff. This leader will have deep technical expertise and be extremely customer-focused and metrics-driven.

Basic qualifications

* 8+ years people management experience, including leading Technical support teams
* 4+ years' experience managing managers
* 4+ years previous experience implementing and configuring products and technology to solve customer problems.
* Proven experience creating/deploying solutions to end users
* Experience managing technical teams and managing people managers
* IT infrastructure , IT service management or IT business experience
* Solid understanding of infrastructure, , telephony, PCs, Macs and Linux
* Experience in lean, six-sigma, process improvement.
* Ability to travel regionally and internationally
* Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
* Background in working with Real Estate and Facilities for infrastructure deployments
* Results-oriented person with strong organizational skills and a delivery focus
* Previous IT experience with integrating mergers and acquisitions
* Experience working with operations and business teams to communicate impacts and to understand business requirements.
* Clear, professional technical writing and communication skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us
10d ago

Mgr III, IT Support

Amazon Web Services
Arlington, VA
Amazon and AWS continue to experience explosive growth and we're constantly moving at pace. The IT Service Technical Support team is looking for an experienced leader to lead and be responsible for the IT Services Technical Support team across the Americas. IT Services Technical Support brings the Amazon customer centric approach to how we support Amazonians provided via phone/voice, chat and when required, in-person. Additionally, IT Services Technical Support also provides technical assistance required for meetings, events and live streaming, equipment logistics including deployment, life cycle replacements and equipment returns, maintaining local infrastructure, and supporting special project work. You will need to interface with Amazon leaders and stakeholders on new programs and initiatives. Build relationships with internal business customers to be in the room and solving business challenges, while owning the delivery of support service levels and driving global standardization of processes.

The successful leader is an excellent communicator that finds innovative ways to improve the customer experience while working to define the priorities and track metrics and key performance indicators.
Key Responsibilities

· Maintaining very high customer satisfaction and a consistently great work experience for all Amazonians. Working closely with engineering and other teams to incorporate customer feedback and address key support and usability concerns for customers throughout the region.

· Directly manage a group of engineers and managers, building an organization that can support and sustain regional growth and customer need.

· Responding to inquiries, escalations, and establishing partnerships with executive level leadership.

· Defining and tracking of metrics and key performance indicators to raise the bar in team performance and customer service.

· Recognizing inefficiency and driving process improvement to enhance the productivity of all Amazonians.

· Reducing errors through process improvement and root cause analysis.

· Leading projects in an operational environment.

· Working with engineering teams to plan for the support of new infrastructure and services.

· Working effectively in a cross-functional environment with other support teams, technical / non-technical stakeholders, senior management teams and site directors.

· Traveling regularly to meet with remote staff and customers.

· Developing and holding to Operational Excellence metrics, diving deep into the details and data to understand how our customers interact with our services and infrastructure.

The long-term objectives for this leader include:

· Building an organization capable of leading a multi-year transformation.

· Be recognized in the industry for providing the best service per dollar. We are a low margin business. While we do not focus on the frills, we never compromise on the fundamentals of our services.

· Building the skills necessary to deliver the full portfolio of IT services.

· Earn the trust of key stakeholders, moving the organization from reactive support to business partner, influencer and business problem solvers.

· Defining a robust set of metrics that truly measure the effectiveness of IT support and services.

The ideal candidate most likely needs to be a hybrid: part visionary/part leader/part builder/part operator. The distributed service-oriented systems architecture of our platforms and decentralized nature of our organization, presents a significant intellectual and operational challenge to the IT Services Technical Support team. It demands a leader who is passionate about the opportunity to lead a critical IT team at a fast-growing company and who is always driving continuous improvement and simplification for customers and the team.

Meeting these challenges demands a leader with the ability to dive deep into both the technical and the associated business processes. They should have broad technical depth across the infrastructure, application and IT security. They will have a track record for solving business problems using innovative technologies. Amazon has very high expectations for its technical staff. This leader must command the respect and be able to lead a team - of world-class engineers and managers. He or she will have a track record of making high judgment decisions about what to buy and what to build. This leader also needs to have proven ability to define, design for, and meet service level agreements. It is important that this leader have an operational component to their leadership skill set. This person will have lead engineering and teams (either internally or externally facing) and overseen a sizable, globally dispersed staff. This leader will have deep technical expertise and be extremely customer-focused and metrics-driven.

BASIC QUALIFICATIONS

Basic qualifications

· 8+ years people management experience, including leading Technical support teams

· 4+ years' experience managing managers

· 4+ years previous experience implementing and configuring products and technology to solve customer problems.

· Proven experience creating/deploying solutions to end users

· Experience managing technical teams and managing people managers

· IT infrastructure , IT service management or IT business experience

· Solid understanding of infrastructure, , telephony, PCs, Macs and Linux

· Experience in lean, six-sigma, process improvement.

· Ability to travel regionally and internationally

PREFERRED QUALIFICATIONS

· Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.

· Background in working with Real Estate and Facilities for infrastructure deployments

· Results-oriented person with strong organizational skills and a delivery focus

· Previous IT experience with integrating mergers and acquisitions

· Experience working with operations and business teams to communicate impacts and to understand business requirements.

· Clear, professional technical writing and communication skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us
10d ago

IT Support Manager

Motion Recruitment
McLean, VA
The company simplifies the identity verification experience for users, located in the DC Metro Area. They are currently looking for an IT Support Manager, someone with a combination of experience of: MacOS and Windows or Linux experience. Any experience with: Powershell, JIRA, Google Work, and DaaS is a big plus. This position is full-time, remote friendly and can pay up to 120K DOE. They have great benefits and a great work culture.

The company's next-generation security platform that has 30 million users. The IT Support Manager role offers potential to develop throughout the company. They are looking for someone who is eager to learn and looking for success.
Required Skills & Experience:

* 5+ years of experience in IT
* 2+ years of experience supervising technical staff
* Familiarity in a mac OS environment
* Experience with scripting languages in a Unix environment - such as Python, Bash or Ruby
* Experience managing a Windows environment
* Strong leadership skills

Desired Skills & Experience:

* Experience with JIRA
* Experience with Google Workplace / GSuite Management
* Experience with Jamf
* Experience with DaaS
* Experience with Powershell
* Knowledge of Objective C or Swift

What You Will Be Doing

* Manage a team of IT Support technologies
* Research about well-known IT solutions and training staff on how to use them
* Helping onboarding employees and providing them with technical support for any hardware and software issues
* Administer security patches and upgrades to maintain compliance
* Setup and deploy Apple hardware and internal software systems, using MDM systems
* Triage help desk tickets, along with assigning to Member Support Operations, IT Admins, etc.

The Offer

Competitive Salary- Up to 120k DOE

You will receive the following benefits:

* Able to participate in the company's stock option plan
* Sponsored medical, dental and vision plans.
* Unlimited PTO
* 3-month parental leave
* Competitive equity
* Remote friendly

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

#LI-AC1
59d ago

IT Senior Manager QA & Support - Data & Analytics - Remote

Danaher Corporation
Remote or San Antonio, TX
At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we're working at the pace of change on diagnostic tools that address the world's biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

The Senior Manager QA & Support is responsible for planning and managing the policies, programs and initiatives used to monitor and measure the data quality of the Data & Analytics Platform and related BI reports/dashboards. This role also responsible for managing resources conducting user training and tier1 support for the data platform and reporting. Leads the global Quality Assurance team in crafting test deliverables for quality assurance. This role reports to Sr Director, Data & Analytics.

You will be encouraged to work with Platform architects, product managers, business stakeholders to come up with overall testing estimation, successful execution of test plans, QA team resource allocation, provide status to leadership & stakeholders and lead implementation of testing strategy and test automation tool!

* This position is part of the Information Technology department and can be worked remotely from anywhere in the US*
In this role, you will have the opportunity to:

Scope, plan and deliver implementation projects for test automation- with a focus on Data Testing Define and implement test automation strategy including roadmap, tools, framework & approach - including team enablement and test data strategy - across project teams. You will also monitor and report data quality metrics of data platform, as well as define and publish key performance metrics for the automated testing. Additional responsibilities include:

+ Provide leadership, guidance, training and mentoring!

+ Manage user training resources and tier 1 support team

+ Lead all aspects of technological execution of the recommended automation solution roadmap across Scrum teams

+ Participate in Design and Architectural reviews of proposed automation solutions.

+ Collaborate with application SME, Architects and data engineering teams to develop a comprehensive test plan that validates data platform functionality

+ Build and maintain automated testing, test environments.

+ Collaborate with other data teams to establish and maintain the accuracy of test data, assist with refreshing test data to correct any deficiencies

+ Leads test preparation and test execution activities for data conversion including test plans, test cases and mapping of test cases to business requirements

The essential requirements of the job include:

+ A Bachelor's Degree in Computer Science of Information Technology or equivalent industry experience nd 8+ years' hands-on Quality Assurance / QA Engineer within a large, sophisticated IT environment, and 5 years managing global teams.

+ 8+ years hands-on experience with test automation creation (ideally in the SAP/Snowflake space)

+ Experience on Automation tools like Tricentis Data Integrity and leading Data & Analytics testing required.

+ Understanding of agile development practices and knowledge of testing methodologies and implementing SDLC policies required.

+ Experience with distributed data platforms using data ingestion and processing technologies such as Matillion, Snowpipe/Snowflake Streams, Spark, etc is a plus

It would be a plus if you also possess previous experience in:

+ Advanced experience with configuring and leading Testing Automation Frameworks and Bug Tracking systems preferred.

+ Familiar with DevOps toolchain, i.e. GitLab, JIRA, Git Pipeline, Jenkins, Database Change Management tools (Flyway, etc.,), and experienced in automate and deploy test cases in cloud native environments(AWS).

+ Good understanding of modern, cloud-native Data models and load patterns and deep knowledge in design principles, break/fix management and code management.

Cepheid, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com .

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you've ever wondered what's within you, there's no better time to find out.

Operating Company: Cepheid
31d ago

IT Support Manager

Motion Recruitment
Arlington, VA
The company simplifies the identity verification experience for users, located in the DC Metro Area. They are currently looking for an IT Support Manager, someone with a combination of experience of: MacOS and Windows or Linux experience. Any experience with: Powershell, JIRA, Google Work, and DaaS is a big plus. This position is full-time, remote friendly and can pay up to 120K DOE. They have great benefits and a great work culture.

The company's next-generation security platform that has 30 million users. The IT Support Manager role offers potential to develop throughout the company. They are looking for someone who is eager to learn and looking for success.
Required Skills & Experience:

* 5+ years of experience in IT
* 2+ years of experience supervising technical staff
* Familiarity in a mac OS environment
* Experience with scripting languages in a Unix environment - such as Python, Bash or Ruby
* Experience managing a Windows environment
* Strong leadership skills

Desired Skills & Experience:

* Experience with JIRA
* Experience with Google Workplace / GSuite Management
* Experience with Jamf
* Experience with DaaS
* Experience with Powershell
* Knowledge of Objective C or Swift

What You Will Be Doing

* Manage a team of IT Support technologies
* Research about well-known IT solutions and training staff on how to use them
* Helping onboarding employees and providing them with technical support for any hardware and software issues
* Administer security patches and upgrades to maintain compliance
* Setup and deploy Apple hardware and internal software systems, using MDM systems
* Triage help desk tickets, along with assigning to Member Support Operations, IT Admins, etc.

The Offer

Competitive Salary- Up to 120k DOE

You will receive the following benefits:

* Able to participate in the company's stock option plan
* Sponsored medical, dental and vision plans.
* Unlimited PTO
* 3-month parental leave
* Competitive equity
* Remote friendly

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
59d ago

IT Manager II (Regional Support)

Sierra Nevada Corporation
Herndon, VA
The Manger of IT End User Support is responsible for ensuring the delivery of end user IT support services at all locations assigned as they relate to the IT mission. Responsible for developing, leading, and motivating a team of IT support professionals in the delivery of technical/non-technical support with outstanding customer service and high-levels of user satisfaction.
PRIMARY RESPONSIBILITIES:

Manage IT End User Support team for the successful delivery of IT support services for all SNC end users.

Maintain a high level of customer satisfaction for all employees, visitors with IT requirements, and VIP users

Manage the maintenance and support of SNC conference rooms and AV equipment.

Lead and participate in the delivery of cross-functional IT projects to achieve IT and BA initiatives

Prepare weekly status reports and present IT performance and strategic goals

Assist in developing, planning and testing product releases and upgrades

Develop, document, and maintain formal processes and procedures ensuring service consistency and increased team productivity

Develop and enhance cooperative interdepartmental and vendor relationships and communications

Develop and maintain relationships with key stakeholders.

Facilitate, manage and coordinate regional site IT support functions including but not limited to site openings, closures and moves

Participate in planning and managing the IT budget and assets allocated to the region

Align support services to ITSM best practices using ITIL framework

COMPLIANCE RESPONSIBILITIES:

Responsible for thoughtful adherence to all SNC Policies, Procedures, and Compliance regulations (internal and external)

Responsible for timely execution of all personnel-related activities such as Time Sheet completion, Performance Evaluations, Salary Reviews, Succession Planning, etc.

Responsible for leadership oversight and for ensuring Department/Team training

ESSENTIAL FUNCTIONS:

Minimum physical requirements to perform all duties and responsibilities, as defined by management

SNC job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

7+ years experience in an enterprise IT organization with three (3) years managing end user support

Education Requirement: Bachelor's Degree in Computer Science, Information Technology, or equivalent related work experience.

Experience with ITIL process improvement activities including Incident, Request, Problem and Change Management.

Excellent interpersonal and communication skills to interact effectively with others.

Proven project management and decision-making capabilities.

The ability to obtain and maintain a Secret U.S. Security Clearance is required

IMPORTANT NOTICE:

This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-US citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the US, foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America's fastest-growing companies. Learn more about SNC

SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 8%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

In accordance with the Executive Order on ensuring adequate COVID Safety Protocols for Federal Contractors, SNC is complying with the requirements that all employees and contractors be vaccinated. As a condition of employment with SNC, you are required to provide proof that you are fully vaccinated for COVID-19 or have a valid exemption under the law.

At Sierra Nevada Corporation (SNC), our mission is to dream, innovate, inspire and empower the next generation to transform humanity through technology and imagination. As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.
New
3d ago

Information Technology Manager

Adventist Healthcare
Silver Spring, MD
Capital Choice Pathology Lab

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

The Information Technology Manager reports to the Associate Vice President (AVP). The Information Technology staff report to this position. This position is vital to the efficient and economical daily operation of the entity and provides information technology oversite to the core laboratory and hospital pathology labs. The Information Technology Manager performs the principle duties and responsibilities of this position in an efficient and superior manner, that may include the following:

As the Information Technology Manager, you will:

* Applies system-administrator-level knowledge of the Sunquest CoPath v6.x

laboratory computer system to ensure the safe, accurate, and timely delivery

of laboratory results

* Understanding, creating and maintaining dictionary entries for laboratory

workflows; ensuring routine maintenance; customizing Infomaker reports

* Administers and maintains Copath interfaces between CCPLab clients

utilizing Sunquest Application Manager and eTransX HEMI interface engines.

This includes limited use of Cerner Millennium, Epic Portfolio and Sunquest

Lab interfaced client applications as needed

* Supports local and remote CCPLab pathologists and staff by

troubleshooting and resolving Copath and supporting-application and device

issues (e.g., error conditions, printers, microphones, vendor technical support),

and staff training.

Education & Experience

* Associates or Bachelor's degree in Information Systems/Technology or Computer Science related

field

* 3-5 years' IT Systems and management in healthcare or lab related environment

At Adventist HealthCare our job is to care for you. We do this by offering:

* Work life balance through non rotating shifts
* Recognition and rewards for professional expertise
* Free Employee parking
* Competitive comprehensive benefit plans offered (including health, disability, PTO and 403B retirement plan with matching and 3 year vesting)
* 100% Coverage for inpatient care - at Adventist HealthCare facilities
* 100% Coverage for urgent care nationwide - after copay

Join the Adventist Healthcare team today! Apply now to be considered.

Work Schedule:

Monday - Friday, 9am - 5:30pm (Flexible)

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at an designated Adventist HealthCare location.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
23d ago

Market Information Technology Manager

Marriott
Gaithersburg, MD
**Job Number** 21107703

**Job Category** Information Technology

**Location** Shared Service IT East, 9737 Washingtonian Blvd Ste 320, Gaithersburg, Maryland, United States

**Brand** Corporate

**Schedule** Full-Time

**Relocation?** N

**Position Type** Management

**Located Remotely?** N

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

**JOB SUMMARY**

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

**CANDIDATE PROFILE**

**Education and Experience**

• College degree or equivalent work experience. Possess 2-4 years' experience in like Information Technology position.

• Previous experience in Marriott IT.

• System-related professional certifications desired.

**CORE WORK ACTIVITIES**

**Managing Technology Needs within Budget Targets**

• Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

• Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.

• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.

• Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.

• Confirms that technology assets are secured.

• Complies with technology-related vendor contracts.

**Building and Sustaining Relationships with Customers**

• Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.

• Provides customer service.

• Responds to inquiries from customers/vendors/peer group.

• Provides detailed status reports as requested.

**Ensuring Client Technology Needs are Met**

• Assists in disaster recovery and business continuity as it relates to technology.

• Provides technical guidance.

• Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.

• Provides escalation and guidance to property pertaining to guest & associate internet access requirements.

• Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.

• Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.

• Moves/adds/changes PCs/peripherals; migrating data when necessary.

• Performs routine desktop backup as scheduled or directed.

• Provides end-user support.

• Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.

• Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.

• Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.

• Provides project support for corporate, regional and property initiatives.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
24d ago

Market Information Technology Manager

Marriott International
Gaithersburg, MD
Posting Date Sep 28, 2021 Job Number 21107703 Job Category Information Technology Location Shared Service IT East, 9737 Washingtonian Blvd Ste 320, Gaithersburg, Maryland, United States VIEW ON MAP Brand Corporate Schedule Full-Time Relocation? N Position Type Management Located Remotely? N Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? JOB SUMMARY Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems. CANDIDATE PROFILE Education and Experience • College degree or equivalent work experience. Possess 2-4 years' experience in like Information Technology position. • Previous experience in Marriott IT. • System-related professional certifications desired. CORE WORK ACTIVITIES Managing Technology Needs within Budget Targets • Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements. • Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies. • Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices. • Conducts periodic inventories of applications and hardware; prepares reports for property management as requested. • Confirms that technology assets are secured. • Complies with technology-related vendor contracts. Building and Sustaining Relationships with Customers • Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats. • Provides customer service. • Responds to inquiries from customers/vendors/peer group. • Provides detailed status reports as requested. Ensuring Client Technology Needs are Met • Assists in disaster recovery and business continuity as it relates to technology. • Provides technical guidance. • Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes. • Provides escalation and guidance to property pertaining to guest & associate internet access requirements. • Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources. • Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network. • Moves/adds/changes PCs/peripherals; migrating data when necessary. • Performs routine desktop backup as scheduled or directed. • Provides end-user support. • Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place. • Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources. • Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance. • Provides project support for corporate, regional and property initiatives. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
24d ago

Information Technology Relationship Manager

Sodexo USA
Gaithersburg, MD
Unit Description

Sodexo's Information Systems and Technology department is in search of a Business Relationship Manager who will be responsible for managing relationships with our Healthcare, Seniors, and Government Services segments at both the North American and Global level, building a strong business intimacy with key business stakeholders and managing the demand portfolio. This is a virtual position but we are looking for candidates to reside in Maryland, Virginia or Washington, D.C. in order to travel to our Gaithersburg, MD headquarters as needed.

The successful candidate will:

* Be the IS&T representative for our Healthcare, Seniors, and Government segments
* Develop an intimate relationship with the business representatives at the highest level of the segment: understand their strategy, provide insights when relevant (data based).
* Get a detailed understanding of the segment's needs (field observations, market trends, competition survey…).
* Feed Enterprise Architecture with strategic insight, influence roadmaps and budget allocation.
* Anticipate any change prerequisites in order to maximize new processes and tools adoption, act closely with Business Process Owners (Group Platforms and Support Functions) and provide inputs to continuously improve processes.
* Measure user satisfaction (both internal and external users).
* Ensure compliance with IS&T governance: contribute to build business cases and compute the actual ROI of the deployed solutions (close the loop with initial business cases).
* Promote Global solutions, defend affordable solutions (Total Cost of Ownership, change management).
* Capture opportunities for Proof of Concepts leveraging our innovation capabilities.
* Ensure transversal cooperation with other IS&T activities, other BRM's, Group Platforms and BPO's.
* Demonstrate the technical and product knowledge and be able to explain the ROI in response to client bids.

Is this opportunity right for you? We are looking for candidates who are/have:

* Bachelor's degree or equivalent experience.
* Extensive expert knowledge of IT
* 8+ years' experience in a similar role
* Proven experience managing Business-IT relationships in complex, matrix organizations in international environments.
* Broad functional exposure (Retail, Sales, Marketing, Finance, HR, IT, Supply Chain, Operations…)
* Broad knowledge of applications (i.e. EPM, CRM, SMM…) and technical standards (i.e. APIs, SSO…)
* Analytical skills
* Program, Project (agile) and Demand Management (including PPM tools) experience
* Ability to build strong client relationships and deliver customer centric solutions.
* Team management experience and ability to "nudge"
* Ability to engage with business and C-level stakeholders, explaining technology in non-technical terms.
* Ability to develop and deliver multi-mode communication that convey a clear understanding of the unique need of different audiences to include active and attentive listening skills.

At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo's Benefits.Not the job for you? At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search today.Working for Sodexo:How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Position Summary

The Business Relationship Manager (BRM) role is responsible for Business (segment, function, platform) liaison to ensure alignment of IS&T activities to Business needs. Responsible for the demand management process for assigned segment or business.

Needs a deep understanding of the IS&T organization, but also needs the skills to effectively communicate with segments and to understand their technological needs. Serve as the main point of contact between IS&T, Segments, HR, finance, and other departments that rely heavily on technology for daily business.

Fully understands the business strategy of the segment and provide advisory services on any technology aspects.

Develops an intimate relationship with the Business representatives at the highest level of the segments: understand their strategy, provide insights when relevant (data based).

Assists the segments to define their Annual Business Plans or Roadmaps.

Acts as the conduit between the segment and Global/Regional IS&T. He/she also facilitates the IS&T Governance for the business (taking them through the steps and ensuring coordination for example).

Partners with the Business and drives delivery of customer-focused value; contributes or assists in the generation of any segment business case, which has an IT/technology component.

Serves as the IS&T representative for one or more segments and for some or all regions.

When the segment revenue in a Region is predominant in the Global Segment revenue, BRM will double-hat as Global and Region BRM.

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 7 years Basic Functional Experience - 7 years of experience in project management methods and financial budgeting Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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Average Salary For an Information Technology Support Manager

Based on recent jobs postings on Zippia, the average salary in the U.S. for an Information Technology Support Manager is $116,213 per year or $56 per hour. The highest paying Information Technology Support Manager jobs have a salary over $156,000 per year while the lowest paying Information Technology Support Manager jobs pay $86,000 per year

Average Information Technology Support Manager Salary
$116,000 yearly
$56 hourly
Updated October 23, 2021
86000
10 %
116000
Median
156000
90 %

Highest Paying Cities For Information Technology Support Manager

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
New York, NY
$146,661
$70.51
San Francisco, CA
$136,635
$65.69
Centreville, VA
$122,190
$58.75
Washington, DC
$120,642
$58.00
Parsippany-Troy Hills, NJ
$116,435
$55.98
Portland, OR
$112,700
$54.18

5 Common Career Paths For an Information Technology Support Manager

Information Technology Manager

An information technology manager is responsible for supervising tasks for the company's network and information systems operations. Information technology managers require excellent knowledge of the information systems industry, a strong command of programming languages, and software and hardware application processes. An information technology manager reviews the performance of the IT department staff, ensuring that networks and systems maintain the highest quality and efficiency, and adjusting the specific system updates as needed. Information technology managers monitor the security of the system's database and identify business opportunities to utilize all business systems to improve the company's services.

Information Technology Project Manager

An information technology project manager is responsible for supervising the technology department, ensuring that all tasks are being done by following technological strategies and solutions. Information technology project managers' duties include monitoring the technology team's daily operation, handling team members' concerns, managing customers' inquiries and complaints, helping team members' in achieving their professional growth, creating reports, sharing updates during team and board meetings, and maintaining effectivity of operational procedures. An information technology project manager must have excellent leadership and decision-making skills to decide on the best strategies in meeting the company's objectives.

Information Technology Operations Manager

An Information Technology Operations Manager is responsible for the smooth running of the computer systems. They ensure the operation of computer systems in accordance with specifications, costs, and timelines.

Information Technology Technical Services Manager

An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions. An information technology/technical services manager also handles the development of new network systems according to business requirements and client specifications.

Service Desk Manager

In the information technology industry, a service desk manager resolves technical issues and concerns, ensuring efficiency and client satisfaction. They typically focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions, or referring clients to other services. They may also provide administrative support to offices by managing schedules, preparing and processing documents, and providing technical support. Moreover, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.

Illustrated Career Paths For an Information Technology Support Manager