Information Technology Support Manager Resume Examples 2023

Research Summary. We analyzed 638 information technology support manager resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like AT&T; and Hewlett Packard Enterprise. Here are the key facts about information technology support manager resumes to help you get the job:

The average information technology support manager resume is 651 words long
The average information technology support manager resume is 1.4 pages long based on 450 words per page.
Customer service is the most common skill found on an information technology support manager resume. It appears on 14.3% of resumes.

After learning about how to write a professional information technology support manager resume, you can make sure your resume checks all the boxes with our resume builder.

Information Technology Support Manager Resume Example


Gary Gardner Information Technology Support Manager Contact Information Ridgefield, NJ (760) 555-0399 ggardner@example.com Skills Windows VPN Setup Database Project Management QA Desk Staff Infrastructure Problem Resolution Solarwinds Employment History Information Technology Support Manager 2020 - Present Verizon Ridgefield, NJ Resolve hardware and software issues for customers nationwide. Maintained hardware and software on 78 Unix "System 5" alarm servers. Provided project management for new systems and product development within the Wholesale organization. Project Management of Compensation systems projects, budgets ranging from $3 to $10+ million. Help Desk Manager 2019 - 2020 Self Helpers New York, NY Direct Care * Help with daily exercises * Help bath and get dress * Medication reminders throughout the day Provided quality Companion Care, Light Housekeeping, Personal Care, Errands and Transportation to Seniors/Alzheimer's Seniors. Preformed personal care assistance such a dressing and grooming of patient. Position: Caregiver Maintained accurate records of patient care, condition, progress and concerns. Established escalation procedures and working relationships with Engineers and Operations staff. Information Technology Consultant 2017 - 2019 TEKsystems New York, NY Utilized extensive JavaScript and CSS processing for client-side data validation and visual effect. Educate end users on how to resolve various hardware and software problems. Resolved various day-to-day support issues using change management system. File Share Permissions, Setup Group Policies and Enforce IT policies and standards to the user community. Network Administrator 2014 - 2017 Lockheed Martin Moorestown, NJ Deployed, sustained, troubleshot and repaired standard voice, data, and video infrastructure systems and cryptographic equipment. Configure and install Windows TCP/IP protocols as well as Microsoft Windows operating systems. Received leadership training in the areas of team and program/project management. Support network servers and protocols, DNS, WAN, Cisco. Education Bachelor's Degree Computer Science 2011 - 2014 Purdue University West Lafayette, IN


Alice Collins Information Technology Support Manager Contact Info Chicago, IL (630) 555-7638 acollins@example.com Skills Customer ServiceCompany WebsiteERPCommunicationCompany PoliciesSpecial ProjectsAssurancePerformance AppraisalsSupport ServicesService Delivery Employment History Information Technology Support Manager 2020 - Present IBM Chicago, IL Completed refresh project to migrate Siebel applications to new hardware for development, production, QA and training environments. Handled all Window NT server/work station, configured and PC integration hardware and software and support networking transport protocols. Managed and delegated workload for Windows / VMware team. Supervisor, Technical Support 2011 - 2020 AT&T College Park, MD Experience with Project Management, Performance Management, and Service Maintenance processes of domestic networks. Conduct analysis and troubleshooting via telephone for customers (FTTN/FTTP) High Speed Internet and IP TV services. Develop scripted methods to automate & streamline Desktop Support. Technical Support Technician 2010 - 2011 Northrop Grumman College Park, MD Install Red Hat Linux and setup Apache HTTP web server. Helped with the design and implement Oracle database on Windows NT machines and the application installation on Windows 95 computers. Information Technology Assistant 2003 - 2010 Northrop Grumman College Park, MD Replace and install hard drives, memory, cd-rom, NIC's, and other hardware components. Installed, configured, and maintained systems including hardware and software. Prepare and deploy new computers, new user setup. Education Bachelor's Degree Computer Science 2000 - 2003 University of Maryland - College Park College Park, MD


Gary Gardner Information Technology Support Manager Ridgefield, NJ ggardner@example.com (760) 555-0399 Experience Information Technology Support Manager 2020 - Present VerizonRidgefield, NJ Resolve hardware and software issues for customers nationwide. Maintained hardware and software on 78 Unix "System 5" alarm servers. Provided project management for new systems and product development within the Wholesale organization. Project Management of Compensation systems projects, budgets ranging from $3 to $10+ million. Help Desk Manager 2019 - 2020 Self HelpersNew York, NY Direct Care * Help with daily exercises * Help bath and get dress * Medication reminders throughout the day Provided quality Companion Care, Light Housekeeping, Personal Care, Errands and Transportation to Seniors/Alzheimer's Seniors. Preformed personal care assistance such a dressing and grooming of patient. Position: Caregiver Maintained accurate records of patient care, condition, progress and concerns. Established escalation procedures and working relationships with Engineers and Operations staff. Information Technology Consultant 2017 - 2019 TEKsystemsNew York, NY Utilized extensive JavaScript and CSS processing for client-side data validation and visual effect. Educate end users on how to resolve various hardware and software problems. Resolved various day-to-day support issues using change management system. File Share Permissions, Setup Group Policies and Enforce IT policies and standards to the user community. Network Administrator 2014 - 2017 Lockheed MartinMoorestown, NJ Deployed, sustained, troubleshot and repaired standard voice, data, and video infrastructure systems and cryptographic equipment. Configure and install Windows TCP/IP protocols as well as Microsoft Windows operating systems. Received leadership training in the areas of team and program/project management. Support network servers and protocols, DNS, WAN, Cisco. Skills Windows VPN Setup Database Project Management QA Desk Staff Infrastructure Problem Resolution Solarwinds Education Bachelor's Degree Computer Science 2011 - 2014 Purdue UniversityWest Lafayette, IN

Create My Resume

Build a professional resume in minutes.

How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Information Technology Support Manager Resume templates

Zippia allows you to choose from different easy-to-use Information Technology Support Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Technology Support Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Information Technology Support Manager Resume Format And Sections

1. Add Contact Information To Your Information Technology Support Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Information Technology Support Manager Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Information Technology Support Manager Education

Majors

Business

20.9%

Computer Science

18.6%

Information Technology

9.8%

Computer Information Systems

9.3%

Information Technology Support Manager Resume Relevant Education Example #1

Bachelor's Degree In Computer Science 2011 - 2014

Purdue University West Lafayette, IN

Information Technology Support Manager Resume Relevant Education Example #2

Bachelor's Degree In Computer Science 1998 - 2001

University of Maryland - College Park College Park, MD

3. Next, Create An Information Technology Support Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Information Technology Support Manager Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Database Skills
A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.
Application Support Skills
The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.
Support Services Skills
Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Asset Management Skills
Asset management describes the management of assets that are invested on behalf of various industries. It is the process of developing, operating, maintaining, and selling assets for profit and managing the money for individuals and companies through stocks, bonds, and cash equivalents, among other things.Alternatively, asset management enables a business to keep track of all of its assets, helps ensure correct depreciation rates, helps identify and manage risk, and removes ghost assets from business inventory.

Top Skills for an Information Technology Support Manager

Source: Zippia.com

Customer Service, 14.3%

ITIL, 4.5%

Project Management, 4.4%

Desk Support, 3.6%

Other Skills, 73.2%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Information Technology Support Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Systems Administrator

United Continental Holdings

Played a key role in evaluating, establishing and conducting proof of concepts of various on premise vs off-premise cloud solutions.
Provided level 3 support and troubleshooting assistance for Exchange and Lync Migration issues.
Worked with the DBA's to aid in project upgrades with Oracle databases (10g/11g) within the Solaris/Linux environment.
Worked with a team of system administrators to manage one of the largest HP-UX environments in the Chicago area.
Restarted guest on Hyper V's within the Linux/Windows environment.

Work History Example # 2

Desktop Support Technician

Robert Half International

Provided general desktop support for Williams-Sonoma, Inc. Migrated 700+ company computers from Windows 2000 to Windows XP
Used Microsoft data transfer suite to migrate user data to Windows XP.
Installed images using Windows Deployment Server.
Installed custom WinXP image via ghost images with Citrix web client and financial Legacy apps.
Helped users log in, use laptops, and access testing software and websites.

Work History Example # 3

Information Technology Administrator

Hoover & Strong

Maintained inventory for the company's Microsoft Licensing software.
Implemented OS/2 client migration to Windows 95 Operating system and IBM LAN Manager 4.0 to MS Windows NT 4.0.
Worked with developer tools such as Microsoft SQL Server and Visual Studio to develop company based software solutions.
Experienced in IP Telephony or VoIP, call manager server, the configuration, setup and continuing support of IP telephones.
Participated planning and execution of new VMWare 5.5 upgrade and creation of new VM servers and ISCSI storage expansion.

Work History Example # 4

Information Technology Support Manager

New York University

Provided Desktop Support to NYU community under minimal supervision.
Designed and implemented server infrastructure from physical to virtual environment with VMware ESX, Citrix XenServer, Redhat/CentOS Linux and Windows.
Provided web development services to faculty, through the use of languages, such as HTML, CSS, and JavaScript.
Solved personal and staff-related Windows tickets using ServiceLink and Remedy.
Upgraded all systems Video Cards to accept a dual monitor setup.

5. Highlight Your Information Technology Support Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your information technology support manager resume:

IT Information Library Foundations Certification (ITIL)
ITIL Foundation
Master Project Manager (MPM)
Management Consultant Professional (MCP)
HDI Support Center Manager (HDI)
Certified Manager Certification (CM)
Certified Information Technology Professional (CITP)
Certified Help Desk Manager (CHDM)
Software Engineering Master Certification (SEMC)
Program Management Professional (PgMP)

More Certifications For Information Technology Support Manager

6. Finally, Add a Information Technology Support Manager Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Information Technology Support Manager Resume Skills

Customer Service

ITIL

Project Management

Desk Support

Customer Satisfaction

Database

Slas

Application Support

Network Infrastructure

Support Services

Troubleshoot

ITSM

Asset Management

Level Agreements

Mac

SQL

Customer Support

User Support

SharePoint

Incident Management

Direct Reports

VoIP

Disaster Recovery

Performance Reviews

Linux

Lan

Help-Desk Support

Windows Server

Application Development

Computer System

VPN

Software Support

VMware

Workstations

Citrix

Technical Issues

Mobile Device Management

Problem Resolution

TCP/IP

ERP

DNS

Phone System

Software Applications

Level Support

Android

Offboarding

DHCP

POS

Information Technology Support Manager Jobs

Links To Help Optimize Information Technology Support Manager Resumes

Updated May 19, 2023