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5 Information Technology Support Manager Resume Examples

Five Key Resume Tips For Writing An Information Technology Support Manager Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Information Technology Support Manager Jobs You Might Like

Choose From 10+ Customizable Information Technology Support Manager Resume templates

Zippia allows you to choose from different easy-to-use Information Technology Support Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Technology Support Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Information Technology Support Manager Resume
Information Technology Support Manager Resume
Information Technology Support Manager Resume
Information Technology Support Manager Resume

What Should Be Included In An Information Technology Support Manager Resume

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1. Add Contact Information To Your Information Technology Support Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Information Technology Support Manager Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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Our resume builder tool will walk you through the process of creating a stand-out Information Technology Support Manager resume.

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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Information Technology Support Manager Resume Relevant Education Example #1
Bachelor's Degree In Computer Science 2014 - 2016
Purdue University West Lafayette, IN
Information Technology Support Manager Resume Relevant Education Example #2
Bachelor's Degree In Computer Science 2014 - 2016
University of Maryland - College Park College Park, MD
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3. Next, Create An Information Technology Support Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Information Technology Support Manager Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Hardware Skills

    Hardware is the physical part attached to a computer or other similar devices. Components are the internal parts of hardware which include RAM, hard drives, motherboard, and so on. External hardware devices which include, keyboard, mouse, printer, and so on are known as peripherals. All of these together are called computer hardware.

  • Itil Skills

    The Information Technology Infrastructure Library (ITIL) contains a set of rules and best practices for IT services. ITIL helps organizations to have stable IT departments that can survive the changes in technology and business practices. It offers comprehensive, practical, and proven guidance for creating an effective service management system.

  • Project Management Skills

  • Active Directory Skills

    AD or Active Directory is a technology developed by Microsoft that is used to manage computers on others. Most of the Windows server operating systems have an active directory. AD helps in organizing computer users or company users. The IT department is responsible for managing the Active Directory as it helps in organizing the company's hierarchy, which computers use which network, and which users have access to the storage room.

  • Desk Support Skills

  • Database Skills

    A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Top Skills for an Information Technology Support Manager
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

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4. List Your Information Technology Support Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Programmer Analyst
Health Net
  • Developed stored procedures, views, triggers and user-defined functions using T-SQL.
  • Used case development and UML Modeling using modeling tools like Rational Rose/MS Visio.
  • Assisted business clients with evaluating impacts and provided resources for the conversion of HIPAA 4010 EDI files to 5010 EDI files.
  • Developed windows applications to assist with many departmental needs.
  • Involved in various SDLC checkpoint meetings for scoping, requirements, design and testing phases of the project.

Work History Example # 2
Information Technology Support Manager
AT&T
  • Assisted in semi-periodically training sessions with current employees on new methods and customer behavioral control procedures.
  • Configured Email clients such as Windows Live Mail, Thunderbird, and Outlook 2003 & 2007.
  • Created and maintained Microsoft Access database for outage reports.
  • Performed troubleshooting in Lucent 4G using SAM.
  • Monitored a Global Network of Systems while providing 2ndtier support via primarily UNIX NIS environment.

Work History Example # 3
Desktop Support Specialist
Unisys
  • Installed and configured Blackberry Desktop Manager Software.
  • Re-imaged laptops and maintained HP hardware infrastructures.
  • Provided software, hardware, and networking support to more than 20 Clients daily to keep the ticketing system queue down.
  • Managed assigned territory, replacing parts and troubleshooting software for homes and businesses
  • Learned to use email and instant messaging software to communicate with clients that were difficult to understand over the phone.

Work History Example # 4
Information Technology Support Manager
Catholic Health Initiatives
  • Created simple SQL queries over the data base.
  • Designed and implemented a call tracking software and process, created and implemented a priority escalation process based on ITIL principles.
  • Created supporting documents on troubleshooting and installing software used in specialized clinics.
  • Created infrastructure design with high availability and disaster recovery capability.
  • Provided technical support on Microsoft platform - Windows 2003, win 2008, Win 7, Windows XP, and Win8.

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5. Highlight Your Information Technology Support Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your Information Technology Support Manager resume:

  1. IT Information Library Foundations Certification (ITIL)
  2. ITIL Foundation
  3. Master Project Manager (MPM)
  4. Management Consultant Professional (MCP)
  5. HDI Support Center Manager (HDI)
  6. Certified Manager Certification (CM)
  7. Certified Information Technology Professional (CITP)
  8. Certified Help Desk Manager (CHDM)
  9. Software Engineering Master Certification (SEMC)
  10. Program Management Professional (PgMP)

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6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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