Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.

Information Technology Support Manager Responsibilities

Here are examples of responsibilities from real information technology support manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage, support and update the mobile training lab laptops.
  • Manage the acquisition, installation and maintenance of the organization's LAN hardware/software.
  • Manage a staff team for administration on a LAN supporting approximately 50 subscribers.
  • Manage production turnovers by conducting performance tests, and reviewing SQL coding standards and methods.
  • Manage data and service migration to a new web server that hosts an internet banking solution.
  • Design and implement a video conferencing system and ensure network stability and QOS and manage the current VoIP network.
  • Manage ITIL implementation including change, configuration, and incident management.
  • Implement and maintain technical standards, infrastructure monitoring, security procedures, backup & recovery, application administration and control audits.
  • Configure, image and reimage computers, laptops and virtual machines.
  • Maintain inventory and logistics software (PaceJet) operationally through the use of SQL.
Information Technology Support Manager Traits
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Business skills describe how individuals are able to understand consumer behaviors and use it in a way that leads to success.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.

Information Technology Support Manager Job Description

Between the years 2018 and 2028, information technology support manager jobs are expected to undergo a growth rate described as "much faster than average" at 11%, according to the Bureau of Labor Statistics. So if the thought "should I become an information technology support manager?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of information technology support manager opportunities that are projected to become available by 2028 is 46,800.

Information technology support managers average about $55.87 an hour, which makes the information technology support manager annual salary $116,213. Additionally, information technology support managers are known to earn anywhere from $86,000 to $156,000 a year. This means that the top-earning information technology support managers make $70,000 more than the lowest earning ones.

As is the case with most jobs, it takes work to become an information technology support manager. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a support lead, senior consultant, information technology, technical support services manager, and information systems manager.

Information Technology Support Manager Jobs You Might Like

Information Technology Support Manager Resume Examples

Information Technology Support Manager Skills and Personality Traits

We calculated that 15% of Information Technology Support Managers are proficient in Customer Service, Hardware, and Itil. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.

We break down the percentage of Information Technology Support Managers that have these skills listed on their resume here:

  • Customer Service, 15%

    Developed, implemented and managed Incident/Problem Management process including performance indicators and measurements of operations and customer service.

  • Hardware, 5%

    Major uplift derived by working with other regional IT managers to coordinate standard hardware and procedures within area of responsibility.

  • Itil, 4%

    Applied ITIL methodologies to introduce service and support processes facilitating communication and improved follow-up regarding IT incidents and requests.

  • Project Management, 4%

    Design technology solutions with project management team o Integrate new acquisitions into corporate network and processes.

  • Active Directory, 4%

    Provide ongoing security assessment including monitoring servers, Active Directory, firewall logs plus external vulnerability assessment.

  • Desk Support, 3%

    Centralized help desk operations, network design & management, application development, and strategy formulation while maintaining decentralized business culture.

Most information technology support managers list "customer service," "hardware," and "itil" as skills on their resumes. We go into more details on the most important information technology support manager responsibilities here:

  • The most important skills for an information technology support manager to have in this position are analytical skills. In this excerpt that we gathered from a information technology support manager resume, you'll understand why: "it managers must analyze problems and consider and select the best ways to solve them." According to resumes we found, analytical skills can be used by a information technology support manager in order to "support development of databases and forms to maintain functionality of networked asset management program. "
  • While it may not be the most important skill, we found that many information technology support manager duties rely on business skills. This example from a information technology support manager explains why: "it managers must develop and implement strategic plans to reach the goals of their organizations." This resume example is just one of many ways information technology support managers are able to utilize business skills: "manage and implement security changes in erp system for business productivity enhancement and stability. "
  • Communication skills is also an important skill for information technology support managers to have. This example of how information technology support managers use this skill comes from a information technology support manager resume, "it managers must explain their work to top executives and give clear instructions to their subordinates." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "provide global management for the infrastructure and operations teams in direct support of all aspects of information technology and telecommunications. "
  • A thorough review of lots of resumes revealed to us that "leadership skills" is important to completing information technology support manager responsibilities. This resume example shows just one way information technology support managers use this skill: "it managers must lead and motivate it teams or departments so that workers are efficient and effective." Here's an example of how this skill is used from a resume that represents typical information technology support manager tasks: "collaborate with key infrastructure leadership to the enterprise for establishment of information security program. "
  • As part of the information technology support manager description, you might find that one of the skills that might be helpful to the job is "organizational skills." A information technology support manager resume included this snippet: "some it managers must coordinate the work of several different it departments to make the organization run efficiently." This skill could be useful in this scenario: "configure windows 2000/2003 with group policy, active directory, and organizational units to test issues with different software packages. "
  • See the full list of information technology support manager skills.

    Before becoming an information technology support manager, 61.2% earned their bachelor's degree. When it comes down to graduating with a master's degree, 9.4% information technology support managers went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most information technology support managers have a college degree. But about one out of every seven information technology support managers didn't attend college at all.

    Those information technology support managers who do attend college, typically earn either business degrees or computer science degrees. Less commonly earned degrees for information technology support managers include information technology degrees or computer information systems degrees.

    When you're ready to become an information technology support manager, you might wonder which companies hire information technology support managers. According to our research through information technology support manager resumes, information technology support managers are mostly hired by Amazon.com, Aramark, and Houzz. Now is a good time to apply as Amazon.com has 3 information technology support managers job openings, and there are 2 at Aramark and 2 at Houzz.

    If you're interested in companies where information technology support managers make the most money, you'll want to apply for positions at Sierra Nevada, Repsol Energy North America, and Kratos Defense & Security Solutions. We found that at Sierra Nevada, the average information technology support manager salary is $141,067. Whereas at Repsol Energy North America, information technology support managers earn roughly $140,983. And at Kratos Defense & Security Solutions, they make an average salary of $132,170.

    View more details on information technology support manager salaries across the United States.

    Some other companies you might be interested in as a information technology support manager include IBM, KPMG, and United States Army. These three companies were found to hire the most information technology support managers from the top 100 U.S. educational institutions.

    In general, information technology support managers fulfill roles in the technology and retail industries. While employment numbers are high in those industries, the information technology support manager annual salary is the highest in the retail industry with $114,887 as the average salary. Meanwhile, the technology and media industries pay $113,569 and $109,241 respectively. This means that information technology support managers who are employed in the retail industry make 12.7% more than information technology support managers who work in the manufacturing Industry.

    The three companies that hire the most prestigious information technology support managers are:

      What Support Leads Do

      A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.

      In this section, we take a look at the annual salaries of other professions. Take support lead for example. On average, the support leads annual salary is $27,150 lower than what information technology support managers make on average every year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both information technology support managers and support leads positions are skilled in customer service, itil, and active directory.

      There are some key differences in responsibilities as well. For example, an information technology support manager responsibilities require skills like "hardware," "project management," "desk support," and "database." Meanwhile a typical support lead has skills in areas such as "procedures," "sales floor," "payroll," and "process improvements." This difference in skills reveals how truly different these two careers really are.

      Support leads receive the highest salaries in the transportation industry coming in with an average yearly salary of $127,536. But information technology support managers are paid more in the retail industry with an average salary of $114,887.

      On average, support leads reach similar levels of education than information technology support managers. Support leads are 1.1% less likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Senior Consultant, Information Technology?

      A senior consultant of information technology is primarily responsible for developing strategies and procedures to optimize a company's information technology systems and infrastructure. It is their duty to assess existing networks and systems to identify their strengths and weaknesses, develop solutions in problem areas, perform risk assessments, and provide advice on how to achieve the best information technology practices. Furthermore, as a senior consultant, it is essential to lead the efforts and serve as a role model for the workforce, all while implementing the company's policies and regulations.

      Next up, we have the senior consultant, information technology profession to look over. This career brings along a lower average salary when compared to an information technology support manager annual salary. In fact, senior consultants, information technology salary difference is $4,473 lower than the salary of information technology support managers per year.

      A similarity between the two careers of information technology support managers and senior consultants, information technology are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "itil," "project management," and "active directory. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that information technology support manager responsibilities requires skills like "customer service," "hardware," "desk support," and "database." But a senior consultant, information technology might use skills, such as, "architecture," "healthcare," "cloud," and "visio."

      It's been discovered that senior consultants, information technology earn lower salaries compared to information technology support managers, but we wanted to find out where senior consultants, information technology earned the most pay. The answer? The professional industry. The average salary in the industry is $103,604. Additionally, information technology support managers earn the highest paychecks in the retail with an average salary of $114,887.

      In general, senior consultants, information technology study at higher levels of education than information technology support managers. They're 23.1% more likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.

      How a Technical Support Services Manager Compares

      A technical support services manager prepares and regularly reviews the approved emergency repair works, emergency maintenance works, responsive, and specialist contractors. Besides building professional team members to cut the contractors used, technical support services managers also partner with support services members over access, security, and work schedule. A technical support services manager defines and manages the hardware releases and software releases' quality assurance and quality control testing process. Also, they oversee the assigned on-site support-related services.

      Let's now take a look at the technical support services manager profession. On average, these workers make lower salaries than information technology support managers with a $32,473 difference per year.

      By looking over several information technology support managers and technical support services managers resumes, we found that both roles utilize similar skills, such as "customer service," "hardware," and "itil." But beyond that the careers look very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an information technology support manager is likely to be skilled in "desk support," "database," "application support," and "infrastructure," while a typical technical support services manager is skilled in "end user," "laptops," "desktop," and "access points."

      Additionally, technical support services managers earn a higher salary in the technology industry compared to other industries. In this industry, they receive an average salary of $80,497. Additionally, information technology support managers earn an average salary of $114,887 in the retail industry.

      When it comes to education, technical support services managers tend to earn lower education levels than information technology support managers. In fact, they're 5.1% less likely to earn a Master's Degree, and 1.0% less likely to graduate with a Doctoral Degree.

      Description Of an Information Systems Manager

      An information systems manager is typically in charge of overseeing the information technology (IT) systems and networks in a company, ensuring efficiency and smooth workflow. They are directly responsible for managing IT workers such as analysts and programmers, delegating tasks, assessing performance, managing schedules, handling budgets, and spearheading installations and upgrades. Furthermore, as an information systems manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

      The fourth career we look at typically earns higher pay than information technology support managers. On average, information systems managers earn a difference of $24,540 higher per year.

      According to resumes from both information technology support managers and information systems managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "hardware," and "project management. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, an information technology support manager might have more use for skills like "itil," "desk support," "database," and "sla." Meanwhile, some information systems managers might include skills like "procedures," "data entry," "management system," and "hipaa" on their resume.

      In general, information systems managers make a higher salary in the professional industry with an average of $159,253. The highest information technology support manager annual salary stems from the retail industry.

      In general, information systems managers reach higher levels of education when compared to information technology support managers resumes. Information systems managers are 7.7% more likely to earn their Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.