Information Technology/Support Technician Jobs in Allen Park, MI

Job Title: Technical Support 3 Employment Type: Full-Time Duration: 1 year with extension likely We are seeking a dedicated Technical Support 3 to join our team. This role involves performing a variety of professional assignments in an IT environment, acting as a technical expert, and providing support for hardware, software, and network components. The ideal candidate will excel in problem diagnosis, implementation, and maintenance, as well as lead teams and ensure effective IT solutions. Key Responsibilities: Technical Support Diagnose and resolve hardware and software issues both onsite and remotely. Implement and administer computer systems, applications, and network products. Develop and document new processes and solutions. Team Leadership & Project Coordination Lead and coordinate teams to design and implement IT solutions. Create and oversee technical specifications, processes, and procedures. Liaise with stakeholders, including users, management, and vendors. Network & Server Maintenance Troubleshoot LAN connectivity issues and manage user rights. Maintain server backup systems and restore operations when required. Support telecommunication hardware and network devices. Other Duties Enforce security standards and perform virus/spyware remediation. Stay updated through relevant technical training. Support specialized client training initiatives. Qualifications: Bachelor's degree Minimum of 3+ years of IT experience is required Minimum of 3+ years of customer service experience is required Preferred Skills: Strong analytical and problem-solving capabilities. Proficiency in IT project management, server support, and telecommunications. Familiarity with database systems, network operating systems, and cybersecurity practices. Excellent communication skills to interact effectively with team members and stakeholders.

STACK Cybersecurity is a full-service Managed Security Service Provider (MSSP) as well as an established Managed Services Provider (MSP) We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on Cybersecurity first solutions. We are currently seeking talented Cybersecurity/Technical Support professionals for a full-time position as an IT Cybersecurity Support Technician - Tier 3. The Tier 3 Technician is responsible for advanced technical support of desktop, Server and network environments along with advanced capabilities in Cybersecurity tactics such as Indicators of Compromise, Email Security and SIEM logging. IT Support Technicians must be diligent self-starters, competent with computers and capable of managing multiple tasks and projects at the same time. Ideal candidates have excellent troubleshooting skills and the ability to effectively communicate with customers and interact with users who have little computer knowledge. Potential candidates must be able to maintain a professional attitude and appearance and confidently engage with customers over the phone and in person. This is an in-office position located in Livonia, Michigan 48150. No remote only candidates will be considered. Relocation is not available for this position. Responsibilities & Qualifications: Advanced Support relating to common technical issues involving Microsoft's core business applications (MS Office, Word, Excel, Outlook) Support of Backup Solutions and Processes Advanced Network Support - Layer 3 and above Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications Malware, spam, and antivirus support on desktops and remediation of Cybersecurity Indicator of Compromise support Strong communication skills when interacting with external clients: keeping them informed of incident progress, notifying them of impending changes or outages, and proactively interacting with clients before, during, and after service requests Event Log Monitoring and Investigation: Monitor and investigate event logs for suspected activities. Identify potential security incidents and respond promptly. Threat and Vulnerability Analysis: Conduct threat and vulnerability analysis to assess risks. Propose mitigation strategies based on findings. Security Incident Handling: Investigate, document, and report any information security issues. Collaborate with relevant teams to address incidents effectively. Understanding of Cyber Threats: Familiarity with prevalent cyber threats, including malware, phishing attacks, DDoS attacks, BEC, lay-and-wait, and man-in-the-middle attacks. Stay updated on evolving threat landscape. SIEM Proficiency: Use and understand Security Information and Event Management (SIEM) solutions. Leverage SIEM data for threat detection and incident response. Knowledge of Other Cybersecurity Tools: Familiarity with tools such as EDR (Endpoint Detection and Response), MXDR (Managed XDR), SASE (Secure Access Service Edge), intrusion prevention systems (IPS), and vulnerability scanners. Problem-Solving Under Pressure: Apply problem-solving skills effectively even in high-pressure situations. Prioritize and address security incidents promptly. Effective Communication: Present security findings and recommendations to senior leadership. Excellent written and verbal communication skills. Attention to Detail and Organization: Strong attention to detail when analyzing security data. Organize findings and create comprehensive reports. Independence and Teamwork: Work independently on security tasks. Collaborate effectively within a team environment. REQUIRED EXPERIENCE: 2+ years of Fluency with NATs and VLANs 2+ years of Fluency with Microsoft Entra 2+ years of Fluency with Microsoft Intune Experience managing vulnerabilities and Risk Experience with SIEM Experience with EDR solutions 2+ years of Fluency in Conditional Access 1+ years of Fluency with DNS and DNS Configuration 4+ years of Fluency with Active Directory Experience with cloud platforms (AWS, Azure, Ubiquiti, etc.) 2+ years of Fluency with IPSEC and SSL VPN Experience migrating premise resources to cloud Ability to prioritize and multitask Experience administering Hyper-V and VMware Deadline and detail-oriented Proficiency in English Excellent communication skills

We are hiring a Senior Desktop Support Specialist to join an amazing team in Armada, Michigan. This candidate will have an expertise in the Microsoft environment with a focus on Azure Active Directory (now Entra), the ability to deploy software / patch endpoint devices (via software like Intune) and diagnose / solve problems as they arise. Key Requirements: Experience troubleshooting IT issues in Windows environment for a company Great customer skills as you'll be working with users Software deployment / patching experience Onsite Requirement: This is an onsite position in Armada, Michigan.

The Helpdesk Manager is responsible for the daily operation and overall effectiveness of the helpdesk team. The Helpdesk Manager reports to the IT Director. Functions Helpdesk Manager functions can be grouped as follows: Manage helpdesk operations Define service level requirements for helpdesk support and manage performance Review helpdesk metrics to optimize helpdesk efficacy Act as escalation point for advanced helpdesk cases Create, review, and update knowledge base articles used by helpdesk technicians and employees Determine helpdesk hours of operation based on business need Oversee asset tagging of all IT equipment and maintain accurate asset database Purchase hardware and software based on current inventory and future projections Act as a point of contact for vendor relationships Act as a representative for the helpdesk team when interacting with other teams Manage helpdesk technicians Interview, hire, and train helpdesk technicians Provide career guidance to helpdesk technicians Define KPIs for helpdesk technicians Monitor helpdesk technician performance and mentor as needed Conduct performance reviews Determine scheduling requirements and arrange helpdesk technicians accordingly Miscellaneous Various other tasks as required Knowledge and skills Shift Digital is willing to train the right candidate to continually expand and enhance their skill set. The minimum requirements for a Helpdesk Manager are: Education and experience Bachelor's degree with a technical major or equivalent experience Five years of effective helpdesk and/or desktop support experience Management or team leadership experience is preferred Technical skills Proficiency with Windows and Microsoft 365 administration and applications Familiarity with mac OS, iOS, and Android operating systems Familiarity with Salesforce or equivalent CRM/ticketing tool Very strong ability to analyze, isolate, and resolve issues with hardware and software Communication skills Very strong ability to interpret technical information and discuss it effectively with people of various skill levels Excellent attention to detail in written communications Ability to speak clearly and effectively Leadership skills Very strong management and teamwork skills Ability to identify and act upon opportunities for staff improvement and growth Ability to prioritize tasks and manage time effectively Ability to manage remote employees effectively Working conditions and physical requirements In general, Shift Digital's Helpdesk Manager will work regular business hours in a casual office environment. A fully qualified candidate will meet the requirements below, with reasonable accommodation. Ability to work at a desk in an open office environment for long periods of time Ability to work in cramped or confined environments for short periods of time Ability to work flexible hours as necessary Ability to lift 50 pounds Ability to travel occasionally

The IT Compliance Specialist serves as the primary point of contact between Brembo Americas and Corporate Compliance. They perform or oversee the local assessments and audits that ensure Brembo's locations are compliant with corporate standards, industry requirements, and governmental regulations pertaining to data security, ensuring the safety and security of information. The IT Compliance Specialist designs, develops and executes regional tests and programs to assess compliance with related policies, procedures and applicable laws and regulations. Duties include monitoring business operations and reporting infractions, reviewing company policies for possible risks and liabilities and researching legal requirements for new initiatives. Responsibilities Lead the preparation of Brembo Information Security audits. Monitor and report on compliance policies, as well as the enforcement of policies across Brembo. Evaluation of compliance with stakeholder requirements, including response to requirement specifications. Evaluate and update to new & existing policies and procedures to ensure operating efficiency and regulatory compliance. Develop a strong working relationship with the Applications, Infrastructure, Architecture and other IT teams to develop and implement controls and configurations aligned with policies and legal, regulatory and audit requirements Lead the design and operation of compliance monitoring and improvement activities to ensure compliance with internal security policies etc. and applicable laws and regulations to include Supervision and execution of business and IT ISO 27001 certification and maintenance. Manage and implement activities related to Corporate, Internal IT and Customer Audits to include: Corporate Audits - Internal FoF, ISO 27001, TISAX, Cybersecurity Assessment Internal IT Audits - for all IT Functional Areas (Infrastructure, Operations, Applications, Shop Floor) Customer Audits - IATF 16949, Q1 (Quality), Customer Audits (Ford, GM…), Cybersecurity Assessments Create, publish and maintain IT group documentation in relation to Information Security guidelines for Governance and Audit functions. Insure maintenance and application of Brembo Corporate and Regional Standards, Policies, Standard Operating Procedures, Templates and Directives to include regional requirements as required. Maintain region and site documentation for same. Evaluate, select and manage VRM with Consulting vendors in support of compliancy regulations Develop and provision Information Security and compliance training as required Provide subject matter expertise to the business in the area of Information Security and Compliance Lead in the development of information security policies, procedures and standards in line with Brembo HQ guideline and business needs and regulatory requirements. Interface with technical personnel and other teams as required Background, Experience and Qualifications Degree or equivalent qualification in IT or IS compliancy or related technical discipline or relevant experience. 3-4 years related work experience in IT compliancy related roll. Understanding of the Data Protection Act (1998) and other data/information privacy and security regulations. Thorough understanding of compliance and risk management in a regulated environment. An understanding of IT Security international standards like Iso 27001 and TISAX An understanding of Privacy Standard like GDPR Good understanding of higher education IT and information environment, preferably in security, compliance/audit or infrastructure. Assertiveness, flexibility, ability to work in a team, intercultural competence and willingness to travel Excellent knowledge of English in speaking and writing Ability to communicate complex messages in a clear, concise manor to all audiences Excellent collaboration skills and able to work in a team environment Able to work quickly and effectively under pressure and to efficiently deal with multiple priorities simultaneously

Responsibilities Responsible to execute provisioning effort for assigned programs, including research, development, preparation, loading, manipulation and maintenance of provisioning parts data. Prepares provisioning documentation for delivery to internal/external customers using provisioning and sparing techniques and technologies. Develops various provisioning and Logistics Support Analysis Records documentation in accordance with applicable military standards. Prepares technical portion of spare parts lists, Provisioning Technical Documentation (PTD), Illustrated Parts Breakdown (IPB), Repair Parts and Special Tools List (RPSTL), and Interactive Electronic Technical Manuals (IETMs). May analyze spare and repair part requirements and provide project estimates. Skills, Experience & Education Required Relevant Associate degree + additional 6 years experience; or relevant Bachelor degree or + additional 2 years experience. Military experience may be considered in lieu of formal education. Detailed knowledge of applicable Military Standards used for development of LMI data. Ability to read engineering drawing. Ability to define and/or forecast support requirements. Familiar with logistics design influence. Skilled with computer software and tools for LMI related activities. Ability to plan and document using LSA/LSAR, the development, testing and deployment of logistics resources, as an integral part of the acquisition process. Able to conduct external/internal customer meetings, validations/verifications, log demos, LSA/LSAR reviews, in-process reviews, etc. Computer literate with experience in reading and interpreting engineering drawings and Military Standards.

We are seeking for Procurement Specialist for our Direct client. - Procurement Specialist Duration - 12 months. Rate - $40/hour on W2. Skills needed: Contract Negotiation Services Experience (not looking for product experience) Oracle Red lining experience Project Manager skills* Government experience** Experience working with IT departments/teams OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. *************************************************

The Role: The purpose of an IT Support Analyst for an IT Service Desk onsite in the office is to serve as the frontline technical support, addressing and resolving a wide range of hardware and software issues. Being physically present in the office allows for immediate, hands-on assistance, ensuring that employees experience minimal disruption to their work due to IT-related problems. The role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance and support to users. The IT Support Analyst plays a key role in maintaining the overall IT infrastructure's health and helps in fostering a productive work environment through efficient technical support. Responsibilities: Providing first-level contact and problem resolution for all users with hardware, software, and applications problems. Resolving user-reported issues using available tools and following procedures and policies for the handling of support cases. Troubleshooting and diagnosing problems to determine their root causes and finding appropriate solutions. Escalating unresolved issues to the appropriate higher-level support team. Documenting all user interactions and steps taken to resolve incidents in the service desk system. Maintaining and updating the knowledge base with accurate and up-to-date technical information. Assisting with the setup and configuration of end-user hardware and software. Conducting hardware and software inventory management to ensure accuracy and accountability. Participating in IT projects as required by the management. Providing on-the-spot training to end-users to prevent recurring issues. Ensuring security and privacy protocols are followed to protect systems and sensitive information.

The Levy Group of Companies is seeking a **Help Desk Field Technician** for our Corporate Headquarters location in **Dearborn, MI**. The Help Desk Field Technician works in conjunction with technical and non-technical personnel to provide corporate-wide, 2nd level support and maintenance of end-user hardware and software. As well as providing a high degree of customer service and professionalism within a team environment through problem assessment, identification, and resolution. They also provide backup coverage for Consolidated Service Desk Phone Technicians as needed and perform the duties and responsibilities of the Consolidated Service Desk Phone Technicians. **Benefits** * Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long- and Short-term Disability * Tuition Reimbursement for qualified skilled trade programs * Student Loan Repayment Program * Employee Referral Program **Responsibilities** The Help Desk Field Technician: * Oversees the daily performance of the computer systems * Answers user inquiries regarding software or hardware operation to resolve problems * Configure and deploy hardware and software for employees. * Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications * Provides limited user training. * Explains simple and complex procedures or topics (verbally or in writing) to non-technical personnel * Maintains clear and concise details of work performed on a daily basis in the Helpdesk software * Maintains consistent communication with customers and stakeholders. * Provides on-going, up-to-date project status to supervisor/manager * Other duties as directed by supervisor **Skills** The ideal candidate will have: * 1 to 2 years previous experience in computer operations, system administration, customer service, call center, or another related areas. * Must have a solid understanding of installing and configuring various software packages (in-house and third party packages) - in particular, the Microsoft Office suites, Windows, iOS etc. * Must have a solid understanding of installing and configuring hardware (memory, hard drives, motherboards, printers etc.) * Must be familiar with configuring network clients and protocols and local and networked printers * Must have a solid understanding of the installation, commands, configurations and utilities of Windows 10 & Windows 11 * Ability to work independently * Possesses strong inter-personal, communication and phone skills to communicate effectively with all levels * A self-starter with good organizational and time management skills * Must be willing and able to travel and work in a construction environment * Must be willing and able to work overtime and weekends as needed * Ability to lift up to 50 pounds * Familiar with Microsoft Intune MDM * Familiar with troubleshooting iOS devices * Familiar with CLI/PowerShell * Familiar with Remote Desktop Protocol or similar remote access software and its configuration * Familiar with network administration (mapping network drives, working with print queues, creation/modification of user accounts/profiles, IPX/SPX, TCP/IP, etc.) * Familiar with Citrix and/or Terminal Service client software and its configuration * Familiar with the Oracle Suite of applications and its configuration * Familiar with Command Alkon scale software and its configuration * Familiar with Bid2Win bidding software and its configuration * Familiar with Libra E.I.S. client and it's configuration * Familiar with GotoAssist Service Desk application administration and its configuration * Familiar with Windows deployment tools * A+ certification **To Apply** Please submit a resume. Military Members are welcome and Veterans are encouraged to apply! *We are a unique, 100-year-old family-owned company that transforms our recycled products into construction materials, lightweight aggregates, asphalt, cement, concrete, agricultural products, and more. We provide steel mill services, flame cutting and treatment, road building, logistics, laboratory testing, and a variety of other solutions for our customers.* The Levy Group of Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Levy Group of Companies makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Purpose Assist all users with resolving hardware and software issues related to desktop, printer and network operations. Specify and requisition hardware and software as required to support user functions. Job Duties and Responsibilities * Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization * Provide technical support to the user devices (Laptops, PC's, printers). * Provide technical support to the shop floor devices (PC's, handhelds, printers, etc.) * Support to critical meetings. * Provide analytical and administrative support to other functional areas (Finance, Operations, and Quality). * Responsible for the good deployment of Dana IT standards on hardware, software and processes. * Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization * Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool * Diagnoses customer issues and assigns appropriate support, if outside scope of support * Resolves issues and/or ensures resolution of issues * Promotes customer relations in tune with company plans and policies * Installs and maintains hardware and software used for plant operations * Works with next level of support for the resolution of issues * Conveys customers' perspective to project teams responsible for newly implemented products and existing product enhancements. * Organizing and tracking IT hardware inventory for the assigned plant. * Documenting and updating common plant IT issues and associated resolutions. * Tracking and maintaining appropriate level of supplies for IT hardware (spare devices, commonly used adapters, toner for printers, etc). Qualifications Desired: * Associates or Bachelor's Degree preferred: in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related professional experience * 3+ years' experience in a business environment with 2 years in a systems analyst, IT Analyst or similar role. * Experience working on Windows 7, Windows 10, Windows 20016 Server based devices * Experience working with MS-Office tools * Knowledge on handheld devices (RF Scanners etc) * Experience supporting Barcode/metal tag scanners and printers * Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions. * Direct desktop hardware & software support. * Be available after hours and on weekends in the event of hardware, software and/or data communications related issues that impact Shop Floor Production and/or Shipping Join our team of 40,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity. Our Values * Value Others * Inspire Innovation * Grow Responsibly * Win Together

EXECUTIVE DIRECTOR OF TECHNOLOGY & INNOVATION STARTING SALARY: $117,767 PRIMARY FUNCTION: The Executive Director of Technology and Innovation is responsible for the strategic leadership, development, and oversight of all technology initiatives within the district, ensuring that both academic and operational technology systems are effectively integrated and optimized. This position plays a critical role in enhancing the educational experience for students and faculty while supporting the operational efficiency of the district's technology infrastructure. The Executive Director oversees the LCR3 Technology Department and works collaboratively with district leadership, educational staff, and external partners to ensure that technology solutions are aligned with the district's academic goals and operational needs. This role involves directing the implementation and management of both academic software platforms (such as Google, Canvas, and Apple School Manager) and operational systems, ensuring they are seamlessly integrated across the district. The Executive Director will lead the planning and execution of technology projects, manage the district's technology budget, and ensure the effective deployment and support of hardware and software resources. Additionally, the Executive Director will provide visionary leadership in the development of technology strategies, oversee the professional development of district staff in the use of educational technology, and ensure the continuity of technology services by working closely with vendors. This position requires a dynamic leader with a deep understanding of both educational technology and the operational aspects necessary to drive innovation, improve efficiencies, and foster a culture of continuous improvement across the district. QUALIFICATIONS: * Education Requirements: A Master's Degree in Educational Administration, Business Administration, Management, or a related field is required. Additional graduate study beyond the degree is highly desirable. * Experience Requirements: A minimum of three years of successful experience in leadership positions, including at least three years of experience in directing operational activities within a school district or similar setting. Progressively responsible experience in administration and/or supervision within a school district or educational environment is preferred. * Certifications and Licenses: A valid driver's license is required, with reliable transportation to travel throughout the District and surrounding areas.1 You are navigating off of REAP site to the district's posting. OK

**Department:** IT **Location:** Scottsdale, AZ Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ranking Arizona's #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more. As our portfolio continues to grow, so does our Corporate Team! We are hiring a IT Helpdesk Technician II to join our IT Team. Our corporate office is located in McCormick Ranch neighborhood of Scottsdale, AZ. As an IT Helpdesk Technician II, you will provide technical support of our IT systems to our portfolio of communities and our corporate office. As the IT Helpdesk Technician II, you will serve as the first-line of technical support to end-users by documenting issues and resolutions. **You're Excited About This Role Because You Will:** * Provide first-line technical support to end-users via phone, email, and in-person. * Troubleshoot and resolve hardware, software, and network issues in a timely manner. * Maintain and support computer systems, printers, and other peripheral devices. * Assist in the setup and configuration of new equipment, including computers, mobile devices, and software applications. * Document issues and resolutions using our ticketing system to ensure accurate records and knowledge sharing. * Conduct routine maintenance and updates to ensure systems are running optimally. * Educate and train staff on IT policies, best practices, and new technologies. * Collaborate with the IT team to identify and implement improvements to our technology infrastructure. * Configure and maintain UniFi Ubiquiti network stack for our properties. * Administer and manage Microsoft 365 environment, including user accounts, email, and collaboration tools. **We're Excited to Meet You! Ideally, You Will Bring:** * Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience. * Proven experience as a Helpdesk Technician or in a similar role. * Strong knowledge of Windows and mac OS operating systems. * Proficiency with Microsoft Office Suite, email clients, and remote desktop applications. * Familiarity with basic networking concepts and troubleshooting. * Excellent problem-solving and analytical skills. * Strong communication and interpersonal skills. * Ability to manage multiple tasks and prioritize effectively. * Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. * Experience in a Managed Service Provider (MSP) environment or property management industry is a plus. * Experience with VSAX for Remote Monitoring and Management (RMM) and Autotask for ticketing systems is highly desirable. * Experience with configuring UniFi Ubiquiti network stack is preferred. * Experience with Microsoft 365 administration is preferred. **Why You'll Love Working at Mark-Taylor:** * Opportunities for career growth * Employee referral program * Paid time off, paid sick time, paid holidays, paid volunteer time * Medical, dental, vision benefits, including paid parental leave * 401k with company match * Employee appreciation events * MT Wellness program with optional Gympass membership * Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers) **Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.** ***The starting salary for IT Helpdesk Technician II is $60,000 commensurate with experience.***

DBA (multiple openings/work in Northville, MI & various locations throughout US) to coordinate changes & test/imp database: Requires Masters+3 years relevant experience or Bachelor+5 years progressive experience. Required experience must include 3 years using MicroStrategy. Will accept foreign educational equivalent of degree & requires travel/relocation to unanticipated locations throughout U.S. Any suitable combination of education, training or experience acceptable. Send resume to: DataFactZ, L.L.C., 22260 Haggerty Rd, Ste 285, Northville, MI 48167

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Skill Experience with Polycom and Tandberg video and audio conferencing equipment Candidates must have active Security+ certification Candidates must have ability to work autonomously - independent of direct supervision Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers. Qualifications Skill Experience with Polycom and Tandberg video and audio conferencing equipment Candidates must have active Security+ certification Candidates must have ability to work autonomously - independent of direct supervision Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers. Additional Information Thanks and Regards, Karan Sharma 510-254-3300 ext. 150

Job Specific Duties and Responsibilities Ensuring proper day-to-day operation of technology applications and equipment by identifying, researching, and resolving technical problems Providing quality level I support for users with a high degree of customer satisfaction, technical knowledge, and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff Utilizing ConnectWise Manage for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention Assisting in developing and documenting improvements to current processes, creating/updating SOPs Assists and completes onboarding of new team members Participates in IT related projects and development Working with the IT Specialists and other IT personnel, assists with stocking and deployment of information technology hardware/supplies for productivity and performance Helps troubleshoot systems and hardware issues to maintain productivity within the organization Performs other related duties as required and directed Education/Qualifications Associates / Bachelor of Science - Information Technology preferred or equivalent experiences in IT support functions CompTIA A+ / CompTIA Network + preferred 2-4 years IT Technical Support experience including a general understanding of WAN/LAN/Wireless networking concepts General understanding of Cyber Security fundamentals Knowledge, Skills, and Abilities Active Directory hybrid environments (on-prem & Azure AD) Microsoft 365 applications (Outlook, Word, Excel, etc.) Hardware support (laptop, desktop, tablets, mobile devices) Experience supporting audio/video and video teleconferencing equipment a plus Excellent interpersonal skills, both verbal and written Highly effective communication habits Strong organizational skills An ability to work both independently and within a team to resolve complex information technology issues throughout the workplace. Must be comfortable in a fast-paced, dynamic environment, and be able to handle multiple tasks simultaneously A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position. In addition, NO C2C or 3rd parties please.

Working Hours : **Full Time** Experience : **Masters+12 Months** **About the Role:** IT openings (work in Livonia, MI and various locations throughout U.S.) S/W Dev, Sys S/W to research, design, dev and test s/w: Requires Masters+12 months relevant experience. Required experience must include 12 months using Tableau. Will accept foreign educational equivalent of required degree and requires travel/relocation to various unanticipated locations throughout US. Send resume: Soothsayer Analytics, L.L.C. 20361 Middlebelt Road, Livonia, MI 48152 .

IT Technician DEPARTMENT: Information Technology FLSA: Full-Time, Salary, Administrative PURPOSE: Provide IT support for onsite and remote employees. Manages help desk queues and ensures that tickets are resolved in a timely manner. Gathers information, opens tickets and performs troubleshooting steps to resolve issues in a timely manner. Helps to maintain current systems including installing hardware/software and/or replacing equipment. Supports medical record conversions of new and existing practices. WORKING RELATIONSHIPS: Reports directly to the IT Manager Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RESPONSIBILITIES Works for and receives general guidance from the IT Manager with limited daily supervision. Actively monitor, collaborate and work help desk queues and ensure issue resolution in a timely manner. Provide day to day maintenance of practice's IT environment. Install, evaluate, and configure new workstations, software, peripherals, and mobile devices. Maintain inventory of equipment, software and software licenses and advise upper management of the availability of hardware, software system(s) applications enhancements. Assign users and computers to proper groups in Active Directory/Azure. Manage on boarding/off boarding of users including providing on boarding training. Monitor antivirus applications and ensure clients have current version and resolve any issues in a timely manner. Duties, responsibilities, and activities may change at any time with or without notice. REQUIREMENTS Physical Infrastructure Experience - must have experience in building the infrastructure of telecom networks, Local Area Networks (LANs), and Wide Area Networks (WANs) and working in IDF/MDF locations. Responsibilities will include providing site surveys, evaluating the physical network for improvements, installing network devices along with any needed physical infrastructure (cables, audio/video, etc.). Travel - this role will require significant regional travel and sporadic travel to other regions in our footprint. Daily travel to be expected throughout the supported region (OR,WA,ID) Up to 20% travel to other regions to help support practice conversions. This position will be a remote position with no physical office location. Must live in the Southfield, MI or Lansing, MI regions. COMPETENCIES Information Technology: Windows Moden Desktop Support, Microsoft Office products, Windows Server, Active Directory, Office 365, RDP, GPO, and mapped drives MS Office Administration: Entra, Exchange, Teams, SharePoint Networking switches, routers, and firewalls Help Desk tracking software. Software distribution and installation Security management; including Antivirus support, patch management, MFA, backups, network monitoring and cyber security awareness education to customers. Documentation of assets, practice information, solutions, and standard operating procedures Service and Delivery: Customer focused, provide excellent customer service. Ability to gather requirements from customers, provide status updates and solve customer issues in a timely manner. Telephone, email, verbal, and other interpersonal skills Meet all project and task deadlines. Ability to communicate solutions and issues to regional, non-technical leadership. Multi-task oriented Ethical Conduct Personal Effectiveness/Credibility Independence. Can diagnosis and correct a variety of physical and software-based systems independently. Qualifications QUALIFICATION STANDARDS Education: High School diploma. College Degree preferred Preferred certifications include Azure, ITIL, CompTIA A+, Networking+, and CCNA but are not required Experience: Minimum of one year of experience in a technical support, helpdesk or network support position. Endodontic/Dental experience preferred Basic networking skills required with advanced networking skills a plus Necessary skills: Ability to assess and prioritize workload. Ability to troubleshoot equipment problems. Ability to successfully train associates. Ability to communicate clearly and concisely through written and verbal communications to staff and users Multi-site healthcare experience preferred.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Hello, My name is Shubham and I'm a Recruitment specialist at Artech, the #1 largest women-owned IT staffing firm in the US. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find below, summary of the position. Job Title: Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Job ID: # 17-61574 · Skills Overview Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · office 365 experience is must · Office 2003/2007/2010 support · end user trouble shooting skills · outlook PST Files · Installation, configuration and maintenance of windows, hardwares and softwares. · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

The Behavioral Center of Michigan, an accredited psychiatric hospital providing high levels of psychiatric care to adult patients and committed to person focused care is looking for an IT Technician to provide day to day technical support to remote and local users, supporting hardware, software, and networking on Windows Desktop and Server operating systems. Qualified candidates must have industry certification or an Associates of Applied Science-Information Systems or equivalent, demonstrated experience and proficiency in diagnosing and correcting issues with networking, hardware or software variety and experience using various platforms including Apple, Microsoft and Android. Must possess strong oral and written communication skills and be able to work independently and as a team player. Experience working with clinical applications is a plus. Position requires travel to 2 locations (Detroit and Warren, MI). We offer a competitive salary and benefit structure including medical, dental, STD, life and paid time off.