Information technology/support technician jobs in Amherst, NY

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: - Buffalo, NY Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support and office 365 · Executive end user trouble shooting skills · Break/Fix troubleshooting experience in larger corporate environments · The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft Additional Information For more information, Please contact Shubham ************

IT Systems Technician - Buffalo, NY Regular, Full Time Join DiVal Safety Equipment in our Buffalo, New York headquarters as a member of our dynamic and fast paced I.T. team. The focus of this position is to proactively maintain employee workstations and office hardware, as well as support employees in using technology to efficiently accomplish required business tasks. Duties and Responsibilities - Perform basic set-up and maintenance of user profiles, computers, printers, copiers, and other basic office hardware. Manage updates and anti-virus protection. Log and track deployment of all hardware in use and in storage. Act as the first point of contact for all technology-related issues. Receive, document, and respond to all requests. Take ownership of support requests. Promptly and effectively resolve basic requests related to computers, applications, printers, phones, and connectivity. Escalate as needed. Document and communicate repetitive issues to help identify training and technology needs. Promote continuous improvement within the department - submitting 6-9 improvements annually to maintain or improve system integrity. Skills and Requirements - Experience supporting and troubleshooting the following: Computers, printers, mobile devices and related office equipment Windows 10, Windows 11, Linux, Office 365, Edge and Chrome Windows Server experience. Network connectivity Experience with basic administration of Managed Switches. Experience with Active Directory/Group policy is a huge plus. Strong analytical and problem-solving skills Strong planning and organizational skills Good communication skills, both written and verbal Possess a positive attitude, a team player High School diploma/GED equivalent with 1+ years relevant experience or Associates Degree DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled. Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.

Job Description We are currently hiring an End User Support Specialist to expand our IT Department End User Support team. This position will be a part of our End User Support Helpdesk team and will assist employees with personal computer, software, and other issues for our 30+ office locations throughout the USA and Europe. The IT Department at LaBella provides network, hardware, software, and overall IT and Design Tech services to the entire LaBella organization, including all LaBella companies. Successful candidates shall be trustworthy, have positive attitude, and be self-motivated with the willingness to learn and continue building their knowledge. Responsibilities Troubleshoot and document issues using the Helpdesk ticketing system to help users resolve computer and software issues. Build and configure workstations as needed Support all offices, some travel between offices will be required On-call hours may be required Perform other IT tasks as designated Requirements 3-5 years' experience with desktop/end-user support IT certifications desirable Proficient in Windows OS, MS Office 365, Active Directory, MS NTFS Familiar with MS Teams, Zoom, WebEx, SharePoint and other video conferencing and file sharing apps Autodesk and Deltek experience desirable Experience with Manage Engine suite of products desirable Experience imaging machines prior to deployment, re-imaging upon equipment return Strong communication skills, attention to detail, and the ability to troubleshoot with IT challenged users Strong organizational skills Salary Range: $65,000 to $75,000 The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. Benefits Body, mind, and wallet-LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. o Flexible Work Schedule o Health/Dental Insurance o 401k Plan with Employer Match o Short & Long Term Disability o Profit Sharing o Paid Time Off o Leadership Development Program o Fitness Reimbursement o Tuition Reimbursement o Referral Bonus Program o Wellness Program o Team Building Events o Community Service Events

FLSA Status: Non-Exempt Pay Range:$18-$20 Under the supervision of the Vice President of Information Technology, the IT Support Specialist is responsible for providing technical support for the organization's information systems and helpdesk. As a member of Information Systems Team, the IT Support Specialist will provide help desk support, create and manage tickets, install and configure IT devices, and work on a variety of IT projects. RESPONSIBILITIES: * Provide Level 1 help desk support, escalate problem tickets as necessary and ensure complete and accurate service documentation. * Provide on-site and remote technical support to locations in and around the Buffalo, NY area. * Routinely apply problem analysis and troubleshooting procedures to resolve end-user issues. * Install, configure, maintain and repair computer hardware, software and peripheral equipment. * Basic Active Directory, MS Exchange, MS Remote Desktop, LAN/WAN, phone support and management. * Assist with the management of mobile devices and mobile device monitoring. * Routinely read and interpret technical manuals and documents. * Assist with the maintenance and tracking of hardware, software and license inventory. * Provide basic technology training and education for workforce members. * Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve. QUALIFICATIONS: * Minimum 2 year degree in Computer Science/Information Systems or IT-related field. * Minimum of 2 years of experience working with IT systems/applications; previous help desk experience preferred. * Candidate must possess excellent customer service skills. * Excellent organizational and problem solving skills with the ability to effectively manage and prioritize issues and projects including those that may arise unexpectedly. * Demonstrated working knowledge and experience with Windows OS and MS Office Suite. Short-distance, same-day travel to program locations in and around the Buffalo, NY area. Some things you can look forward to: * Welcoming, team environment, that inspires you to thrive and be your BestSelf! * Rewarding work experience! * Generous paid time off * Flexible schedule * Various student loan forgiveness programs * Multiple and diverse health insurance options * Many other unique lifestyle & personal insurance options * Tuition reimbursement * CASAC certification tuition support * Professional license/certification renewal reimbursement * Defensive driving course reimbursement (if required for position) * Career growth and advancement opportunities * We look forward to telling you more!

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $60,000 - $80,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: * Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. * Multi-task customer calls, e-mails, IT security user provisioning and data center operations. * Document calls in incident management software for detailed tracking and reporting. * Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. * Use remote access tools for troubleshooting and resolution of technical issues. * Support inventory tracking of IT assets. * Support VOIP telephone systems. * Manage software licensing and upgrades. * Work with third party IT vendors as needed. * Perform equipment repair and replacement of IT components. * Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: * High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR * Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. * CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. * Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. * Knowledge of Microsoft Windows and user interfaces required. * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. About CICS Celebrating 60 years of pioneering contributions to computing, the Manning College of Information and Computer Sciences (CICS) at UMass Amherst is home to approximately 900 graduate and 1,800 undergraduate students with programs that are ranked among the top twenty-five in the nation by U.S. News & World Report. CICS research encompasses all major technical specializations across the profession and serves as the focal point for interdisciplinary computing research at UMass Amherst. More information about the college and its revolutionary vision for computing research and education-Computing for the Common Good- can be found at cics.umass.edu. Job Summary The Manager of User Support within the Manning College of Information and Computer Sciences' (CICS) IT group oversees and leads a team of technical professionals in providing comprehensive user support services to faculty, staff, students, and researchers within the College. They manage the day-to-day operations of user support to ensure efficient resolution of technical issues of over 1,100 desktops, laptops, and server systems while maintaining a high level of customer satisfaction. The Manager of User Support also works closely with the Unix team on support and management of network and server-based systems including HPC and GPU clusters, switches, routers, and security programs ensuring optimal customer services and performance. Essential Functions Develops and maintains a vision of user support for the Manning College of Information and Computer Sciences (CICS). Manages a team of technical professionals, including two Software Specialists, an Audio Visual (AV) Technician, and a small number of student workers. Provides regular guidance, senior technical computer/software expertise, coaching, and performance feedback. Develops, implements, and manages CICS IT's online ticketing system for the user support team. Assesses and prioritizes user support requests and delegates them appropriately, ensuring timely and effective resolution of technical issues. Provides guidance on complex or unique requests/issues as needed and independently manages escalated issues or concerns. Develops and manages onboarding and offboarding programs and processes for faculty, staff, researchers, and graduate students. Collaborates with the IT Office Coordinator and CICS HR to coordinate orientation services, ensuring new employees and students are equipped with the necessary resources and knowledge to effectively use the computing environment. Develops and maintains user support processes, procedures, and documentation. Oversees the creation of training materials pertaining to user support troubleshooting and usage of CICS IT services. Provides technical consulting services to faculty, staff, researchers, and graduate students regarding cybersecurity and software, to support research and the administrative functions of the college. Monitors and analyzes user support trends, identifying areas for improvement and implementing proactive measures to enhance user experience. Collaborates with other members of CICS IT to develop, plan, and implement system upgrades, enhancements, and deployments. Develops and manages end-point device security programs for the college and collaborates with the Unix team on overall security programs. Ensures proper security configurations and software updates and monitors for potential threats. Frequently assists with the installation of computer and AV hardware and associated furniture. Stays abreast of emerging technologies and industry best practices related to user support and research computing. Other Functions Performs other duties as assigned or required to meet department, college, or university goals and objectives. May provide database usage and troubleshooting support to department administrative users. Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and university policy. Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration. Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity. Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Bachelor's degree with four (4) years of experience in IT user support or a related technical role or a Master's degree or higher in Computer Science, Information Technology, or a related field and two (2) years of related experience. Experience supporting, configuring, and managing large deployments of Mac, Windows, and Linux or Unix based operating systems. Experience supervising and mentoring one or more staff members. Experience in a heavy customer-focused position involving deep technical knowledge of the organization's software services. Experience creating and implementing end-point security programs across a large enterprise. Excellent technical troubleshooting and problem-solving skills. Ability to accept constructive feedback regarding customer experiences with IT services. Strong oral and written communication skills. Ability to explain technical jargon to a non-technical audience, use tact, and maintain protection of private and secured information. Ability to work both independently and to be part of an effective team with a highly cooperative and collaborative work style. Strong interpersonal and open communication skills with the ability to interact effectively and create and maintain harmonious relationships with a diverse population of staff, faculty, students, and off-campus constituents. Independent initiative. Must have the ability to stay on task and work productively with a minimal amount of supervision or guidance. Willingness to take on a variety of tasks related to the successful operation of the college's IT group and CICS. The ability to adapt and work effectively as the college grows and evolves, demonstrating flexibility and openness to new technologies and approaches to user support. Ability to work effectively and collegially under pressure. Ability to exercise sound judgment and integrity and maintain confidentiality. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Master's degree or higher in Computer Science, Information Technology, or a related field. Experience managing a small team of software specialists. Relevant certifications such as ITIL, HDI, or CompTIA A+. Experience working in a higher education or an academic environment. Familiarity with IT service management frameworks and tools. Knowledge of virtualization technologies. Experience with scripting languages and automation tools. Understanding of cybersecurity best practices. Physical Demands/Working Conditions Required to push, pull, and lift objects up to 50 pounds. Typical office environment. Work Schedule Monday - Friday, 9am - 5 pm. This position may be part of an on-call rotation, which requires the employee to work some nights and weekends. Salary Information Salary Level 28. Exempt Hiring Ranges. Special Instructions to Applicants Along with the application please submit a resume, cover letter, and the names and contact information for three (3) professional references. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Job Description The Contract Flock Technican is responsible for overseeing the health, welfare, and performance of contract layer flocks, ensuring compliance with industry standards and best practices. This role involves regular on-site visits, data collection and analysis, and direct consultation with farmers. Acting as a critical liaison between contract farmers and Kreher Family Farms, the supervisor promotes optimal animal welfare, flock productivity, and continuous improvement across all aspects of poultry care management. JOB RESPONSIBILTIES Strategic and tactical work for which this position is accountable: Monitor flock health and performance (weight, uniformity, feed/water intake, mortality); and work with the Director of Poultry Health and Contract Account Technician to make recommendations to improve; regularly inspect birds for signs of illness or distress and perform necropsy as needed. Conduct routine site visits to ensure compliance with health, welfare, and company standards. Collect samples for regulatory and health monitoring as needed (tissue samples, blood draws, manure sampling, feed, and egg collection). Build strong relationships with farmers by providing guidance, addressing issues, and collaborating on practical solutions. Coordinate with Director of Poultry Health to address flock health concerns and implement preventive care practices. Oversee poultry house preparation and recommend improvements to facilities, ventilation, and equipment. Monitor cleanliness, ventilation, feeding systems, and pest control; enforce biosecurity, sanitation, and regulatory compliance. Monitor all compliance paperwork (FDA, HFAC, AHC, EB, etc.) and work with Contract Account Technician to prepare farms for 3rd party audits and attend any audits as they arise. Provide hands-on support and recommendations related to nutrition, flock management, and vaccine administration. Maintain accurate electronic records of site visits, vaccination programs, and diagnostic results; report findings to leadership. Serve as liaison between farmers and internal teams (management, nutrition, veterinary). Coordinate with vendors to ensure accurate and quality delivery of products. Support other departments and service areas as needed. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Capabilities and traits essential to perform satisfactorily Strong knowledge of poultry biology, health, nutrition, and reproduction. Skilled in poultry husbandry, housing systems, ventilation, and biosecurity management. Proficient in assessing flock performance, record-keeping, and compliance reporting. Understanding of welfare and quality standards (FDA, HFAC, AHC, EB, etc.). Analytical problem-solver with experience managing disease outbreaks and environmental challenges. Excellent written and verbal communication skills; able to convey technical information clearly. Highly organized and detail-oriented with strong time management abilities. Proficient in Microsoft Office (Excel, Word, Outlook) and mobile technology (iPad, laptop). Self-motivated, adaptable, and proactive with a strong work ethic and positive attitude. Passionate about agriculture, animal welfare, and continuous professional growth. EDUCATION AND EXPERIENCE Degree in Animal Science or a related field or 3-5 years of relatable experience in lieu of degree. PHYSICAL DEMANDS AND WORK ENVIRONMENT This role involves physically active work in outdoor and agricultural settings. Physical Demands: Regular walking, standing, bending, stooping, and climbing ladders or stairs to access poultry housing and equipment. Frequent lifting and moving of materials or equipment up to 50 pounds. Hands-on flock work, including bird handling, sample collection (blood, tissue, manure, feed, eggs), and necropsy tasks. Operation and transport of sampling tools, testing kits, and mobile devices during site visits. Work Environment: Primarily field-based with frequent travel to poultry farms across the NYS Finger Lakes region. Work conducted in barns, poultry houses, and outdoor environments with exposure to ammonia, dust, feathers, odors, noise, and varying temperatures or humidity (respirators/masks are available). Comfort with and regular contact with live animals and biological materials, requiring adherence to strict biosecurity and sanitation protocols. Occasional early morning, evening, weekend, or holiday work based on flock and farm needs. Use of personal protective equipment (PPE) as required. Frequent use of computers and mobile devices for data entry and reporting. Travel between farm sites and facilities; clean, valid driver's license required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Come join a growing financial technology company that's leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Genesys Systems Administrator to support our Operations team. The Junior Genesys System administrator will work under the guidance of the VP of Contact Center Performance Management to support and maintain a highly available, secure, and efficient environment that supports business operations and provides optimal customer experiences. This individual works in close partnership with others within operations as well as additional departments throughout the organization, including but not limited to IT, Marketing, Compliance and Legal. Essential Functions: System Installation & Configuration: Install, configure, and maintain the Genesys Cloud platform Configure Genesys components such as routing, IVR, Bots, voice, chat, email, and other communication channels. Integrate Genesys solutions with third-party systems, databases, and applications. Performance Monitoring & Optimization: Monitor the performance of Genesys platforms to ensure optimal operation and resource utilization. Troubleshoot performance issues, identify root causes, and implement corrective actions. Apply necessary patches and updates to ensure the system is running the latest versions. User Management: Create and manage user accounts, roles, and permissions within the Genesys environment. Ensure proper configuration of user profiles and associated workflows for smooth operations. Provide end-user support for Genesys applications and resolve any user access or functionality issues. System Security & Compliance: Implement and enforce security protocols to protect data and ensure system integrity. Monitor and audit system logs for any suspicious activities and take necessary actions. Ensure the platform complies with organizational and industry security standards (e.g., GDPR, HIPAA). Troubleshooting & Incident Management: Provide advanced troubleshooting for system outages, service disruptions, and incidents. Analyze logs, system alerts, and call data to resolve technical issues efficiently. Collaborate with other teams (e.g., Network, Security, Development) to resolve issues that impact Genesys system performance. System Upgrades & Maintenance: Plan and execute system upgrades, patches, and updates with minimal downtime. Perform regular backups of the Genesys system and verify the integrity of backup files. Schedule and coordinate planned maintenance with minimal impact on business operations. Documentation & Reporting: Maintain accurate documentation for all configuration changes, system upgrades, troubleshooting processes, and maintenance activities. Provide regular reports on system performance, incidents, and system health to leadership. Develop and maintain standard operating procedures (SOPs) for Genesys administration tasks. Collaboration & Support: Work closely with the development, network, and support teams to ensure seamless integration and operation of Genesys systems. Assist with the training of end-users and team members on new system features, functionalities, and best practices. Provide on-call support and respond to after-hours incidents as necessary. The ideal candidate will have the following: Bachelor's Degree or 3 years of relevant experience. Experience with Genesys Cloud systems highly preferred. Basic understanding of the Genesys platform (Genesys Cloud, Genesys Engage, PureConnect, etc.) and general contact center technology. Familiarity with telephony systems and concepts (e.g., VoIP, ACD, IVR, call routing). Strong analytical and troubleshooting skills, with a willingness to learn new tools and technologies. Ability to identify, diagnose, and escalate system issues under guidance. Good written and verbal communication skills for documenting issues and interacting with team members. Ability to clearly explain technical concepts to non-technical users. One of the following Genesys Cloud Certifications must be completed within each 6 months in the role, with the expectation that all 4 will be completed within first 2 years in the role. Genesys Cloud CX: Professional Certification (GCX-GCP) Genesys Cloud CX: Developer Certification (GXC-GCD) Genesys Cloud CX: Architect Certification (GCX-ARC) Genesys Cloud: AI - Digital Bots & Knowledge Certification (GC-AI-DB) Why Continental Finance? Continental Finance Company (the “CFC”) is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday) #LI-HYBRID

MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success. Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level) Program Overview Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain: Hands-on experience in enterprise technology and digital solutions. Mentorship and guidance from experienced industry leaders. A professional network across functions and facilities. Career-ready technical and professional skills. When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered. What You'll Do As an Information Technology Intern, you will: Assist with system administration, troubleshooting, and IT support. Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems. Participate in software/application testing and documentation. Contribute to data management, reporting, and process automation initiatives. Complete a capstone intern project and present results to leadership. Qualifications We're seeking motivated students who are ready to learn, grow, and contribute: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field. Minimum 3.0 cumulative GPA (on a 4.0 scale). Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred. Strong analytical, problem-solving, and communication skills. Collaborative mindset with a willingness to take initiative. Ability to work on-site at one of our locations for the duration of the program. Compensation & Benefits Competitive hourly pay. Skill development through hands-on learning. Structured mentorship and feedback. Networking opportunities with peers and professionals. Experience presenting to leadership at program completion.

**Req ID:** 345613 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician - Onsite Buffalo, NY to join our team in Buffalo, New York (US-NY), United States (US). **Role Responsibilities:** + Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices + Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices + Diagnose and resolve software issues, operating system issues, and network issues + Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues + Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs) + Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes **Required Qualifications:** - 2+ years desktop and/or deskside experience - 1+ years customer service experience - Must have reliable personal transportation (Automobile) - Ability to physically perform general office requirements (ability to lift 50lbs) **Highly Preferred Skills:** - Solid client service skills - Strong knowledge of Windows operating system environment - A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required - Ability to physically perform general office requirements - Must be able to perform essential responsibilities with or without reasonable accommodations - Travel will be minimal and on an exception basis only - High School Diploma or equivalent - Undergraduate degree or some college coursework preferred Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is minimum $22.12/hr. - maximum $25.96/hr. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance **About NTT DATA** NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ . **_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**

Job Description West Valley Cleanup Alliance is the prime contractor selected by the U.S. Department of Energy to manage the Phase 1B Deactivation & Demolition Contract at the West Valley Demonstration Project site. The site is a scenic 30-minute drive south of Buffalo, New York. In cooperation with the New York State Energy Research and Development Authority, West Valley Demonstration Project continues to decontaminate and decommission facilities at this site. We are a premier employer in the Western New York and southern-tier areas. Lifelong careers are common at WVCA. The Internship Program is an 8-10-week program with a 4-day workweek (10 hours per day). Apply on-line at West Valley Cleanup and click on "Careers" JOB SUMMARY/PURPOSE OF POSITION The internship program is designed to provide a comprehensive learning experience, develop practical skills, enhance knowledge, and make meaningful contributions to projects. Intern assignments will be determined based on business need and role availability with consideration to skills and development goals. The Information Technology Support Technician Intern will be introduced to business practices, software and communications used in today's IT environment outside of a confined lab and problem solve the software/hardware interactions that arise due to the wide range of needs. SPECIFIC PROJECTS/RESPONSIBILITES Employee IT setup/moves Problem solve desktop support tickets Assist in the onboarding of devices in Microsoft Entre Monitor backups Monitor vulnerabilities and patching for desktop devices MINIMUM QUALIFICATIONS Education/Experience: Pursuing a BA/BS in Information Technology Must be at least a rising Junior Other Requirements: Ability to intern for 10 weeks Enthusiasm for learning and adapting to new challenges MAJOR RESPONSIBILITIES/SCOPE OF WORK Maintain a safe and healthy work environment by following established safe work practices and procedures; including following all safety rules, use of proper personal protective equipment (PPE), investigating and reporting identified safety concerns or situations. Adhere to standards contained in the Company “Code of Conduct,” Company EEO practices, and DOE directives. Perform diverse assignments within functional specialty. Establish schedules to accomplish routine and special tasks. Collaborate with team members on projects to contribute to the organization's effectiveness. Participate in projects and deliverables as directed by manager. Support the team in preparing reports, presentations, and technical documentation. Prepare a Final Presentation for Staff Managers at the end of the internship depicting internship experience and accomplished projects. ESSENTIAL FUNCTIONS Ability to communicate effectively verbally and in writing. Strong computer skills and proficiency with Microsoft suite. Exhibit professional behavior which promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Ability to effectively manage, organize, and prioritize work in a fast-paced environment. Perform tasks under general supervision for most assignments. Assist in planning and coordinating project activities to accomplish assigned tasks in a timely manner. An Equal Opportunity Employer, including disability/vets. U.S. Citizenship is required for employment. This Organization Participates in E-Verify WVCA is a drug free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screen, and background investigation. All employees are subject to being randomly selected for drug testing without advance notification.

West Valley Cleanup Alliance is the prime contractor selected by the U.S. Department of Energy to manage the Phase 1B Deactivation & Demolition Contract at the West Valley Demonstration Project site. The site is a scenic 30-minute drive south of Buffalo, New York. In cooperation with the New York State Energy Research and Development Authority, West Valley Demonstration Project continues to decontaminate and decommission facilities at this site. We are a premier employer in the Western New York and southern-tier areas. Lifelong careers are common at WVCA. The Internship Program is an 8-10-week program with a 4-day workweek (10 hours per day). Apply on-line at West Valley Cleanup and click on "Careers" JOB SUMMARY/PURPOSE OF POSITION The internship program is designed to provide a comprehensive learning experience, develop practical skills, enhance knowledge, and make meaningful contributions to projects. Intern assignments will be determined based on business need and role availability with consideration to skills and development goals. The Information Technology Support Technician Intern will be introduced to business practices, software and communications used in today's IT environment outside of a confined lab and problem solve the software/hardware interactions that arise due to the wide range of needs. SPECIFIC PROJECTS/RESPONSIBILITES Employee IT setup/moves Problem solve desktop support tickets Assist in the onboarding of devices in Microsoft Entre Monitor backups Monitor vulnerabilities and patching for desktop devices MINIMUM QUALIFICATIONS Education/Experience: Pursuing a BA/BS in Information Technology Must be at least a rising Junior Other Requirements: Ability to intern for 10 weeks Enthusiasm for learning and adapting to new challenges MAJOR RESPONSIBILITIES/SCOPE OF WORK Maintain a safe and healthy work environment by following established safe work practices and procedures; including following all safety rules, use of proper personal protective equipment (PPE), investigating and reporting identified safety concerns or situations. Adhere to standards contained in the Company “Code of Conduct,” Company EEO practices, and DOE directives. Perform diverse assignments within functional specialty. Establish schedules to accomplish routine and special tasks. Collaborate with team members on projects to contribute to the organization's effectiveness. Participate in projects and deliverables as directed by manager. Support the team in preparing reports, presentations, and technical documentation. Prepare a Final Presentation for Staff Managers at the end of the internship depicting internship experience and accomplished projects. ESSENTIAL FUNCTIONS Ability to communicate effectively verbally and in writing. Strong computer skills and proficiency with Microsoft suite. Exhibit professional behavior which promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Ability to effectively manage, organize, and prioritize work in a fast-paced environment. Perform tasks under general supervision for most assignments. Assist in planning and coordinating project activities to accomplish assigned tasks in a timely manner. An Equal Opportunity Employer, including disability/vets. U.S. Citizenship is required for employment. This Organization Participates in E-Verify WVCA is a drug free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screen, and background investigation. All employees are subject to being randomly selected for drug testing without advance notification.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. Multi-task customer calls, e-mails, IT security user provisioning and data center operations. Document calls in incident management software for detailed tracking and reporting. Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. Use remote access tools for troubleshooting and resolution of technical issues. Support inventory tracking of IT assets. Support VOIP telephone systems. Manage software licensing and upgrades. Work with third party IT vendors as needed. Perform equipment repair and replacement of IT components. Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. Knowledge of Microsoft Windows and user interfaces required. Kindness: you treat each person with respect and compassion, valuing each person's story Resiliency: you see opportunities to innovate and find solutions when challenges arise Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $50,000 - $60,000 per annum #LI-SV2 #LI-KUMARAN

West Valley Cleanup Alliance is the prime contractor selected by the U.S. Department of Energy to manage the Phase 1B Deactivation & Demolition Contract at the West Valley Demonstration Project site. The site is a scenic 30-minute drive south of Buffalo, New York. In cooperation with the New York State Energy Research and Development Authority, West Valley Demonstration Project continues to decontaminate and decommission facilities at this site. We are a premier employer in the Western New York and southern-tier areas. Lifelong careers are common at WVCA. The Internship Program is an 8-10-week program with a 4-day workweek (10 hours per day). Apply on-line at West Valley Cleanup and click on "Careers" JOB SUMMARY/PURPOSE OF POSITION The internship program is designed to provide a comprehensive learning experience, develop practical skills, enhance knowledge, and make meaningful contributions to projects. Intern assignments will be determined based on business need and role availability with consideration to skills and development goals. The Information Technology Support Technician Intern will be introduced to business practices, software and communications used in today's IT environment outside of a confined lab and problem solve the software/hardware interactions that arise due to the wide range of needs. SPECIFIC PROJECTS/RESPONSIBILITES Employee IT setup/moves Problem solve desktop support tickets Assist in the onboarding of devices in Microsoft Entre Monitor backups Monitor vulnerabilities and patching for desktop devices MINIMUM QUALIFICATIONS Education/Experience: Pursuing a BA/BS in Information Technology Must be at least a rising Junior Other Requirements: Ability to intern for 10 weeks Enthusiasm for learning and adapting to new challenges MAJOR RESPONSIBILITIES/SCOPE OF WORK Maintain a safe and healthy work environment by following established safe work practices and procedures; including following all safety rules, use of proper personal protective equipment (PPE), investigating and reporting identified safety concerns or situations. Adhere to standards contained in the Company “Code of Conduct,” Company EEO practices, and DOE directives. Perform diverse assignments within functional specialty. Establish schedules to accomplish routine and special tasks. Collaborate with team members on projects to contribute to the organization's effectiveness. Participate in projects and deliverables as directed by manager. Support the team in preparing reports, presentations, and technical documentation. Prepare a Final Presentation for Staff Managers at the end of the internship depicting internship experience and accomplished projects. ESSENTIAL FUNCTIONS Ability to communicate effectively verbally and in writing. Strong computer skills and proficiency with Microsoft suite. Exhibit professional behavior which promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Ability to effectively manage, organize, and prioritize work in a fast-paced environment. Perform tasks under general supervision for most assignments. Assist in planning and coordinating project activities to accomplish assigned tasks in a timely manner. An Equal Opportunity Employer, including disability/vets. U.S. Citizenship is required for employment. This Organization Participates in E-Verify WVCA is a drug free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screen, and background investigation. All employees are subject to being randomly selected for drug testing without advance notification.