Information technology/support technician jobs in Antioch, CA - 1,235 jobs
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Tech Patent Prosecution Specialist
Vanguard-Ip
Information technology/support technician job in Palo Alto, CA
A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation.
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$76k-129k yearly est. 3d ago
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Information Technology Support Technician
The Mice Groups, Inc. 4.1
Information technology/support technician job in San Mateo, CA
As an IT Support Technician, you'll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite.
Key Responsibilities:
Respond to help desk requests via phone and ticketing systems
Troubleshoot Apple and Windows hardware/software issues
Perform routine maintenance and updates on workstations and servers
Maintain accurate documentation and customer databases
Assist users with purchasing decisions and provide excellent customer service
Create help sheets and knowledge base articles
Technical Skills Required:
Hands-on experience with Windows OS, Microsoft Office, antivirus/firewall tools
Familiarity with Active Directory, Exchange, and server environments (Windows Server 2008/2012/2016)
Experience with ticketing systems like Jira/Confluence and ConnectWise
Strong understanding of workstation/server hardware components
Soft Skills:
Excellent communication and interpersonal skills
Detail-oriented, self-motivated, and able to multitask in a fast-paced environment
• • Strong problem-solving abilities and customer service orientation
Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. As a contractor, you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan.
We are an equal-opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose the personal information of our candidates.
$48k-85k yearly est. 2d ago
Market Executive: Innovation Tech Banking MD
Jpmorgan Chase & Co 4.8
Information technology/support technician job in San Francisco, CA
A leading financial institution seeks a Market Executive in San Francisco to manage relationships within the Software Technology sector and lead banking teams. The candidate will focus on innovative startups and require 15+ years of experience in account management within a Commercial Bank. This role also demands strong communication and problem-solving skills. A competitive salary and benefits are offered for this full-time position, with an emphasis on industry trends and client acquisition.
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$72k-127k yearly est. 4d ago
Desktop Support Specialist
I.T. Solutions, Inc. 3.9
Information technology/support technician job in Richmond, CA
Long Term Contract
Onsite at Richmond, CA. Can be Remote on Friday's (Occasional travel to Brisbane Site Needed)
Our client is seeking a Temporary Desktop Support Specialist (CONTRACT). The primary responsibility will be to provide technical assistance and support for queries and issues related to computer systems, software, and hardware. Equipment support includes tablets, computers, mobile devices, printers and other end-user hardware and software, as well as audio/visual equipment. The Specialist executes client device installation, repair, and upgrades to ensure optimal performance. The Specialist will provide in person or remote support in a timely and accurate fashion while adhering to all corporate processes and procedures. Level will be determined by skills, experience, and education.
ESSENTIAL FUNCTIONS:
Respond to Service Desk tickets and serve as the first point of contact for technical issues over the phone, via email or in-person.
Capture/Gather information, perform initial troubleshooting to resolve issues utilizing documented processes and procedures.
Adhere to processes to perform triage and escalation of incidents and service requests in a timely manner.
Utilize ticketing system to document resolutions and prioritize requests while adhering to deadlines and Service Level Agreements
Consistently and successfully perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
Determine and execute the best solution for the issue based on available information and details provided by users.
Properly configure and deploy hardware and software.
Standardize and automate processes using scripting technology.
Oversees system image management to align with company security guidelines or SOP (standard operating procedure).
Responsible for the maintenance and creation of software packages & security patches
Plans and implements system automation as required for better efficiency.
Identity Access Management (Account creation and deactivation)
Participate in IT Projects and team efforts.
EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:
2+ years of experience as a Service Desk Specialist.
Above average understanding of computer systems, mobile devices, and other technology products.
Ability to diagnose and resolve basic technical issues, as well as, researching new ones.
Working knowledge of MS Active Directory, Office 365 administration, Microsoft Office Suite, Windows, and PC hardware.
Experience working with BOX, Okta, Zoom, SharePoint, and MDM solutions.
Excellent organizational, communication, time management, problem-solving, and customer-service skills.
Ability to understand and execute technical manuals, documentation, and guides.
Must have strong customer service skills, including ability to listen, interpret and explain IT related issues,
and concept in non-technical terms.
Must possess excellent verbal and written communication skills.
Team-orientated and available for evening/weekend work when necessary.
Computer-related qualifications and certifications will be viewed favorably.
CompTIA A+ (Plus) certification preferred.
Must be able to lift up to 50 lbs.
OTHER QUALIFICATIONS:
Great emphasis on customer service.
Ability to multitask in a fast-paced environment.
Experience with supporting audio video events preferred.
Familiarity with various compliance / regulatory laws (i.e., SOX, HIPAA, PCI, etc.).
Experience working in a laboratory environment preferred.
Will need to be able to work onsite at the Point Richmond facility and work onsite at our Brisbane facility potentially 1 day per week.
The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.
I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$41k-55k yearly est. 4d ago
Principal Enterprise IT Engineer - Zero-Trust & Automation
1X Technologies
Information technology/support technician job in Palo Alto, CA
A robotics and AI company in Palo Alto is seeking a Principal Enterprise IT Engineer responsible for leading IT strategy and architecture across the organization. The ideal candidate will have expert knowledge of Google Workspace and Okta, strong scripting skills, and experience scaling IT systems in high-growth environments. This role offers a competitive salary of $180,000 - $235,000 along with comprehensive health benefits and 401(k) matching.
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$180k-235k yearly 3d ago
Tech Bar Analyst - Onsite IT Support Specialist
Tech Mahindra 4.3
Information technology/support technician job in San Francisco, CA
A leading IT services provider is seeking a Tech Bar Analyst in San Francisco. The role involves assessing and resolving employee requests related to hardware and software issues. Candidates should possess a bachelor's degree and have over 5 years of relevant experience. Strong communication skills and the ability to support multiple OS environments, particularly MacOS, are essential. Comprehensive benefits including medical and paid time off are offered alongside a competitive salary between $50,000 and $55,000 annually.
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$50k-55k yearly 4d ago
Technical Product Support Specialist
Digilock
Information technology/support technician job in Petaluma, CA
We want to hear from you if you are passionate about helping customers and providing exceptional technical support!
As a Technical Product Support Specialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products.
In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls.
This exciting and dynamic role is crucial to our company's success. We take pride in making every customer feel valued, supported, and satisfied! Join us!
**This role is full-time, on-site in Petaluma, CA**
Responsibilities:
Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀)
Troubleshoot reported problems and get a full understanding of what the customer is asking for and why.
Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base.
Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s).
Identify process improvements and other product features to reduce the number of customer inquiries.
Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels.
Just be awesome and flexible.
Requirements:
Minimum of 2 years working in a Product Support or Customer Service role.
Not afraid of taking an unhappy customer and turning them into a happy one.
Strong analytical and critical thinking skills.
Able to work independently or in a team.
Strong organizational skills.
Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups.
Ability to learn new products, concepts, and eagerness to explore new technology.
Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office Suite and other relevant software applications.
Ability to maintain confidentiality and handle sensitive information with discretion.
Attention to detail and accuracy in all work tasks.
Why Should You Apply?
At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward.
We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.
$47k-95k yearly est. 3d ago
Desktop Support Analyst
Teksystems 4.4
Information technology/support technician job in San Francisco, CA
Our client is looking for a desktop support technician to provide onsite support at their San Francisco Location. This person will be the sole IT technician providing support to 15 employees. Being in a customer support role, you will have the opportunity to learn existing business processes and provide technology feedback and suggestions to the team. This person will be responsible for providing level 1-2 onsite technical support, anything that they are not able to resolve they can escalate to the team in Baltimore, MD. There will be opportunities to be proactive in support resolution by finding ways to enhance efficiency and quality of service to the client's colleagues. Day to day, this person will be responsible for troubleshooting hardware/software issues, imaging and upgrading devices, they are an O365 and Windows 10 environment. Interpersonal skills are extremely important for this role, they are looking for someone that is comfortable providing face to face support. *Experience in a Managed Service Provider would be a nice to have.*
*Skills*
Desktop, Windows 10, Customer service
*Top Skills Details*
Desktop, Windows 10, Customer service
*Additional Skills & Qualifications*
Customer oriented - You will need to be able to deliver a high level of customer support and training to employees at all levels of the company, and explain and resolve complex technical issues to a non-technical audience. You possess excellent customer service and interpersonal skills. In this role, you are the face of the Technology Team and the first person to provide assistance on a technology issue.
A self-starter - You are quick to respond to operational tasks and are able to find opportunities for process improvement and work with the Help Desk and greater Technology Team to achieve these goals. You possess the time management skills to prioritize your tasks. You have the discipline to work independently and remotely to accomplish a set of tasks and can efficiently supervise vendor visits and ensure site work gets done.
A natural problem solver - You identify challenges, analyze the root causes, seek to understand rationale behind current setups, and offer changes to improve where needed.
Common Technologies: Exchange, O365, Active Directory, Printer Support, AV support, Imaging solutions,
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract to Hire position based out of San Francisco, CA.
*Pay and Benefits*The pay range for this position is $38.00 - $47.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in San Francisco,CA.
*Application Deadline*This position is anticipated to close on Jan 17, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$38-47 hourly 2d ago
Information Technology Associate
MacHaon Diagnostics
Information technology/support technician job in Berkeley, CA
Machaon Diagnostics is a clinical reference laboratory and contract research organization (CRO) that focuses on diagnosing, treating, and monitoring hemostatic and thrombotic conditions, complement-mediated disorders, and rare genetic diseases. Our mission is to save more lives with lab tests. Originating from a collaboration of four laboratory scientists, the team now includes clinicians, scientists, consultants, and technologists with over 400+ years of collective expertise. We provide esoteric and routine testing services to a broad clientele, including community hospitals, university medical centers, clinics, commercial laboratories, and research facilities, as well as biotechnology, pharmaceutical, and medical device companies. Our primary goal is to deliver high-quality testing with industry-leading speed.
Role Description
This is a full-time, on-site role located in Berkeley, CA. The IT Associate will Install, maintain and configure hardware and software systems according to company policies. Troubleshoot and repair network, hardware and software components. Perform routine maintenance and inspection of network and server systems. Administer and maintain Google Workspace and other company related software programs as assigned.
Manage and maintain server hardware, storage solutions, and network equipment (routers, switches, firewalls).
Manage user lifecycle processes, including provisioning, de-provisioning, and access control.
Support and secure endpoints across mac OS and Windows environments.
Support processes and systems for asset inventory and management for hardware, software, and subscription services
Support the onboarding process of new employees to include system setup, adding accounts to the AD infrastructure, and shipping computers and peripherals to employees
Support IT projects to completion with direction from the Director of Laboratory Information Systems
Supports issuing new computer hardware and the disposition of end-of-life equipment
Supports IT requirements through direct employee and guest support for remote and on-site staff
Perform other related duties as required and identified in goals set by the Director of Laboratory Information Systems or CEO.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Minimum 3 years of experience in system administration, network administration or related field, ideally within a healthcare or similarly regulated environment.
Demonstrated competence with Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions
Familiarity with Google Workspace
Strong troubleshooting and problem-solving skills.
A+/Network+/Security+ Certification is preferred
· Demonstrate a high degree of integrity, enthusiasm, and initiative daily.
Constant adherence to HIPAA compliance and patient confidentiality requirements
Please send a cover letter and resume to the Human Resources Director
******************************
$65k-101k yearly est. 5d ago
IT Engineer - Onsite SF, Autonomous & Impactful
Hard Yaka
Information technology/support technician job in San Francisco, CA
A fast-growing tech company based in San Francisco seeks an experienced IT Engineer for contract work. You will manage IT operations, leading employee onboarding and troubleshooting. Candidates should have 3-5 years of experience in IT roles, with skills in Google Workspace and troubleshooting. The position requires reliable execution and communication skills. You will work in the office three days a week, participating in an innovative tech culture that values diversity and collaboration.
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$113k-161k yearly est. 5d ago
Sr. IT Specialist - Mobile Device
Supermicro 4.7
Information technology/support technician job in San Jose, CA
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
We are seeking a highly skilled Sr. IT Specialist - Mobility Deviceto join our IT Infrastructure & Security team. This role will be responsible for the design, implementation, management, and optimization of enterprise MDM solutions across iOS and Windows platforms. The ideal candidate will have extensive experience with MDM technologies, mobile security, enterprise integrations, and policy enforcement to ensure a secure and seamless mobile device experience for our workforce.
Essential Duties and Responsibilities:
Key Responsibilities
Lead the design, deployment, and management of the company's MDM platforms
Define, implement, and enforce MDM policiesfor security, compliance, and productivity across mobile and endpoint devices.
Administer the lifecycle of mobile devices, including enrollment, configuration, app deployment, updates, and retirement.
Integrate MDM with corporate IT systems (email, identity management, VPN, certificate services, etc.).
Troubleshoot and resolve escalated issues related to mobile devices, application management, and end-user access.
Automate device provisioning, updates, and compliance monitoring where possible.
Collaborate with security, networking, and IT operationsteams to ensure alignment with company-wide policies.
Stay current on emerging MDM technologies, OS updates, and mobile security trendsto drive continuous improvement.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
4+ years of hands-on experience with enterprise MDM platforms (Intune, Workspace ONE, JAMF, or equivalent).
Deep knowledge of iOS, Android, mac OS, and Windows device managementframeworks.
Strong understanding of identity and access management(Azure AD, SSO, MFA, certificates).
Proven experience in mobile security, compliance, and policy management.
Scripting/automation skills (PowerShell, Python, or similar) strongly preferred.
Experience managing app deployment, corporate Apple IDs, VPP/DEP, and Google Enterprise.
Excellent problem-solving, documentation, and communication skills.
Ability to work independently and in cross-functional teams.
Salary Range
$85,000 - $110,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
$85k-110k yearly 6d ago
Industrial Print Technical Specialist
Konica Minolta Business Solutions 3.8
Information technology/support technician job in San Jose, CA
Konica Minolta currently has an exciting opportunity for an IP Technical Specialist!
Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals.
We are looking for candidates in the following regions: Northern California; Denver, CO; and Chicago, IL.
Responsibilities
Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment
Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly
Identify urgent situations that require additional actions to satisfy the customer's needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds
Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution
Provide operator training and ongoing support
High degree of self-motivation to succeed and dedicated to self- improvement
Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment
Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
Perform other projects and tasks assigned by Konica Minolta management
Qualifications
High school or equivalent
Extensive technical service support knowledge (3 year minimum)
Knowledge Skills and Abilities
Strong working knowledge of industry, Production Print hardware, services and solutions offerings
Proficiency in time management and organizational discipline
Networking and software knowledge is necessary
Ability to analyze, interpret and communicate technical data
Ability to prioritize and organize work independently, without direct supervision
Multi-tasking ability is a must
Willingness to travel up to 50%
Ability to work different shifts if necessary
Strong responsibility, self-motivated, able to work under high pressure
Excellent interpersonal, communication, presentation and listening skills
Industry certifications in color, project and/or networking
Prior offset press experience is a plus
About Us
About Konica Minolta
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
$73k-115k yearly est. 2d ago
Customer Escalation Support Lead -- SONDC5715677
Compunnel Inc. 4.4
Information technology/support technician job in San Francisco, CA
We are seeking a highly hands-on frontline leader to join our organization. Reporting to the Associate Manager of Support, this Platform Support Escalation Lead role is responsible for resolving merchant support tickets, owning critical escalations, and coaching agents in real time. The ideal candidate thrives in high-stakes, high-complexity environments, communicates clearly under pressure, and drives improvements in systems, processes, and knowledge to scale support across thousands of restaurants.
KEY RESPONSIBILITIES
Work the support queue daily, owning and resolving a broad range of merchant tickets end-to-end.
Serve as escalation owner for urgent, complex, and high-impact cases, coordinating across Support, Ops, Product, Engineering, and external partners.
Lead by example on ticket quality, speed, and customer communication, especially during downtime or operational disruption.
Coach and unblock support agents in real time, building their investigation habits, customer handling skills, and confidence.
Contribute to playbooks, internal knowledge, training materials, and process improvements based on live case experience.
Strengthen support operations as new channels and coverage expand (e.g., phone/video, extended hours).
Participate in daily team meetings and provide input on operational improvements.
Drive resolution of novel issues by asking the right questions, engaging stakeholders, and building context quickly.
QUALIFICATIONS
Strong direct customer-facing support experience in a high-volume environment.
Experience supporting customers in high-stakes, high-complexity environments (e.g., operational downtime, financial impact, multi-system dependencies).
Prior experience as a team lead, escalation lead, floor lead, supervisor, or manager (formal title not required).
Proven ability to coach and raise performance standards through example, not just delegation.
Strong ownership mindset; able to push cases through ambiguity and coordinate across teams.
Clear and calm communication under pressure; skilled at de-escalating tense situations and setting realistic expectations.
Ability to troubleshoot in detail while recognizing patterns and translating them into improvements.
NICE TO HAVE
Experience supporting POS systems, payments, hardware-enabled products, logistics, or multi-system workflows.
Familiarity with support tools and workflows (e.g., Intercom, routing/triage, QA, knowledge management).
Comfort with basic technical troubleshooting; networking experience is a plus.
Experience improving training content, troubleshooting playbooks, or onboarding materials.
WORKING CONDITIONS
Fast-paced support environment with direct customer interaction.
Requires flexibility to handle urgent escalations and extended coverage hours.
Collaboration across multiple teams including Support, Ops, Product, and Engineering.
$96k-118k yearly est. 3d ago
Device Support Specialist - San Jose / Bay Area
Novocure Inc. 4.6
Information technology/support technician job in San Jose, CA
The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.
Candidates for this role must reside in the greater San Jose Area
The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support and honor our "Patient Forward" mission by ensuring patients are at the center of every interaction; providing compassionate, high-quality care and service
Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
Educate patients on TTFields therapy and initiating treatment
Provide ongoing enhanced training sessions for patients and caregivers
Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
Demonstrate empathy and understanding when interacting with patients and their caregivers
Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
Manage responsibilities and workload independently within your designated regional territory
Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support
Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
Manage administrative tasks in a timely and efficient manner, including but not limited to:
Documentation in customer relationship management (CRM) system
Expense reporting
Equipment inventory management
Ongoing trainings, assessments, and other regulatory tasks
Regular travel by vehicle and air to support patient care and service needs
Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
Adapt to frequently changing business needs and schedules to ensure seamless patient support
QUALIFICATIONS/KNOWLEDGE:
Minimum Requirement:
Associate's degree with 2 to 3 years' relevant professional experience
OR
Bachelor's degree with 1 to 2 years' relevant professional experience
Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
Experience working in a for-profit environment preferred
Strong emotional intelligence and situational awareness
Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
Must possess a valid driver's license
Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
Commercial air travel required, with potential travel outside of the assigned territory
Primary residence must be within assigned territory
Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
Assigned territory subject to change based upon business need
Attendance at company meetings, both within and outside of the assigned territory, is required
OTHER:
Ability to lift up to 50 pounds
Ability to drive long distances
Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
#LI-RJ1
$36k-47k yearly est. 4d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Information technology/support technician job in San Rafael, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-53k yearly est. 12d ago
Patent Prosecution Attorney - Software & Tech
Vanguard-Ip
Information technology/support technician job in San Francisco, CA
A prominent intellectual property firm in San Francisco is seeking candidates for a patent prosecution position. Applicants should have prior patent prosecution experience and a degree in a related technical field. Strong written and verbal skills, attention to detail, and a USPTO registration are required. This role offers a chance to work with cutting-edge clients across various industries. Candidates with experience in software technologies are preferred. Join a team dedicated to understanding client needs and fostering talent.
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$116k-187k yearly est. 4d ago
Principal Enterprise IT Engineer
1X Technologies
Information technology/support technician job in Palo Alto, CA
Principal Enterprise IT Engineer, IT & Security
About 1X: We're an AI and robotics company based in Palo Alto, California, on a mission to build a truly abundant society through general-purpose robots capable of performing any kind of work autonomously. We believe that to truly understand the world and grow in intelligence, humanoid robots must live and learn alongside us. That's why we're focused on developing friendly home robots designed to integrate seamlessly into everyday life. We're looking for curious, driven, and passionate people who want to help shape the future of robotics and AI. If this mission excites you, we'd be thrilled to hear from you and explore how you might contribute to our journey.
Role Overview
The Principal Enterprise IT Engineer will lead the strategy, architecture, and implementation of enterprise IT systems across the company. This role will define standards for identity, endpoint management, collaboration, and security while scaling IT infrastructure to support rapid organizational growth. You'll play a key leadership role, mentoring senior engineers and influencing cross-functional and executive stakeholders to align IT operations with strategic business needs.
Responsibilities
Define and drive enterprise IT strategy, architecture, and roadmaps across identity, collaboration, and device platforms
Lead administration and scaling of Google Workspace, Okta, Intune, and MDM platforms with a focus on Zero Trust principles
Develop and implement automation frameworks and scripting (Bash, Python, PowerShell) to streamline IT operations
Align IT systems with compliance standards (e.g., SOC2, ISO 27001) and proactively mitigate enterprise risks
Ensure seamless integration of IT systems with engineering, manufacturing, and robotics environments
Act as senior escalation point for IT operations, mentoring IT engineers and building a high-performance function
Influence executive and cross-functional stakeholders to ensure IT strategy supports business growth
Requirements
Expert-level knowledge of Google Workspace, Okta, Microsoft Intune, and MDM platforms across multiple OS (mac OS, Windows, iOS, Android)
Strong scripting and automation skills (Bash, Python, PowerShell); experience implementing Zero Trust security
Proven experience scaling IT systems globally in high-growth, cloud-first or hybrid environments
Ability to lead IT architecture initiatives and partner with executive and security leadership
Experience mentoring senior IT engineers and leading high-performance teams
Preferred: Familiarity with Terraform, Ansible, and IT support for robotics or engineering-heavy environments
Preferred: Certifications such as CISSP, Okta Certified Architect, Google Workspace Admin, or Microsoft Enterprise Mobility
Benefits & Compensation
Salary: $180,000 - $235,000
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Equal Opportunity Employer
1X is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.
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$180k-235k yearly 3d ago
Technical Support Specialist
Teksystems 4.4
Information technology/support technician job in Sacramento, CA
Founded in 1949, Southland Industries is one of the nation's largest mechanical, electrical, and plumbing (MEP) systems engineering and construction companies. Southland IT is hiring a Desktop Support Specialist for its Sacramento office, which supports approximately 40 onsite users. This role is part of a 15-person IT support team that serves over 5,000 users nationwide across 24 offices and hundreds of job sites. While the primary focus is providing hands-on technical support at the local level, the position also provides day to day remote tech support to all 5000 users. Figure 30% local support and 70% remote support.
Primary Responsibilities
* Provides desktop (local office) and remote IT support (all locations)
* Provides support via walk-up, phone, chat, or email.
* Resolves all first and second level support requests
* Documents incidents and problems in Zendesk (moving to Fresh Service) and escalates issues to the appropriate teams when required.
* Serves as the technical liaison to all users company wide, able to resolve technical issues within the desktop computing environment.
* Trains users on how to use hardware and software where necessary.
* When down time, which is rare, documents new procedures and processes within technician knowledgebase.
Knowledge and Skills
* Demonstrated experience resolving level two technical issues in a M365 environment which includes:
o Windows 10/11 devices joined to Entra ID (formerly Azure AD)
o Microsoft 365 apps like Outlook, Word, Excel, PowerPoint, and Teams
o Exchange Online for email
o OneDrive for Business and SharePoint Online for file storage and collaboration
o Microsoft Teams for chat, meetings, and calls
o Intune for device management and compliance
o Defender for Endpoint for security
* Must be familiar with ITIL, Hardware Life Cycle Management, Change Management, Incident Management
* Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.
* Able to assist users with connectivity issues, ensuring they can access network resources and the internet.
* Able to identify and resolve issues related to DNS and DHCP, such as incorrect IP addresses, domain name resolution failures, or DHCP server outages.
* Ability to monitor the desktop environment using hardware and software tools.
Environment:
* All Lenovo laptops - basic PXE boot, Windows 11 OS
* Southland partners with IT1 as their hardware reseller. IT1 is responsible for imaging and deploying laptops directly to the offices. In the event of a hardware issue, the tech works with IT1 to handle the replacement by swapping out the affected device. As a result, the help desk team rarely needs to deal with hardware issues. This allows the support team to stay focused on software, user support, and system-related issues rather than device repairs.
* 70% of the tickets come via email or self-service; they use Zendesk. 30% of tickets you create on behalf of walk-up users, or you get them to create the ticket which can be challenging.
* 2000 tickets/month - supporting the entire company not just local office
* Troubleshooting done in person and over the phone; they use go to assist for remote support
* 70% phone/remote support, 30% desktop support.
* You will be the only IT person at this location; hours are 7AM to 4PM OR 8AM to 5PM
* 100% onsite
A typical day is mostly reactive, focusing on resolving issues as they arise. You start by checking emails and Teams chats for any urgent updates. Then, review the ticket queue to prioritize urgent requests. Take a quick walk around the office to be visible as the face of IT, handling walk-up requests that can range from setting up PCs, troubleshooting crashes, mapping printers, changing passwords, addressing PC performance issues, and resolving virtual desktop problems.
*Skills*
M365, Intune, Windows 11, Entra, Technical support, remote support, Troubleshooting, Office 365, Azure AD, Teams, systems administration
*Top Skills Details*
M365,Intune,Windows 11,Entra,Technical support,remote support,Troubleshooting,Office 365,Azure AD,Teams
*Additional Skills & Qualifications*
Demonstrates a strong sense of urgency on figuring out where technical support gaps are taking initiative to improve.
Strong interpersonal skills at all levels and ability apply skills and techniques to solve problems
Excellent teamwork/collaboration skills.
Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations.
Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals.
Ability to work with minimal direction - no manager looking over your shoulder
Must be good at following established processes and procedures. This is an engineering company so everyone is detail oriented.
*Experience Level*
Expert Level
*Job Type & Location*This is a Contract position based out of Sacramento, CA.
*Pay and Benefits*The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Sacramento,CA.
*Application Deadline*This position is anticipated to close on Jan 26, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$30-40 hourly 2d ago
IT Engineer (Contract)
Hard Yaka
Information technology/support technician job in San Francisco, CA
About AngelList
We exist to accelerate innovation. We do this by giving more people the opportunity to participate in the venture economy by building the financial infrastructure that makes it possible for more people to invest in world-changing startups. We also build tools for startup founders that help them run their operations, so they can focus on building their company.
AngelList is the nexus of venture capital and the startup community. We support over $171B+ assets on our platform, and we've driven capital to over 13,000 startups. 57% of top-tier U.S. VC deals involve investors on AngelList.
While our scale is large, our ambitions are even larger - we're innovating on the infrastructure for venture and individual investors and the startups they invest in. Come build with us!
About the Role
We're looking for an IT Engineer to join our team on a contract basis, reporting directly to our IT Lead. You'll own the execution of critical IT workstreams across AngelList and our subsidiary companies, taking full responsibility for delivery while operating within established systems and priorities.
This role is ideal for someone who thrives on autonomy, can run independently after ramping, and takes pride in reliable execution over strategic planning.
Responsibilities
Own day-to-day IT operations, including employee onboarding, offboarding, and access management across Google Workspace, Rippling, 1Password, and Slack.
Troubleshoot and resolve IT issues independently, serving as a reliable resource for employees.
Execute on MDM and endpoint management, maintaining security policies and device compliance.
Manage SaaS platforms, including license tracking, access reviews, and vendor coordination.
Maintain and improve IT documentation, playbooks, and runbooks.
Own cross-functional projects as assigned, coordinating with engineering, security, and ops teams.
Manage office IT infrastructure and AV equipment as needed.
What We're Looking For
3-5+ years of experience in IT operations, systems administration, or similar roles.
Hands‑on experience with Google Workspace, Slack, and common SaaS tools.
Solid understanding of identity and access management.
Strong troubleshooting instincts and a bias toward solving problems without escalation.
Reliable and organized - someone who follows through without needing reminders.
Clear communicator who can work across teams and explain technical issues simply.
Experience in automation and scripting to reduce manual work and improve efficiency.
Experience with Rippling, Slack Grid or n8n.io is a plus.
If you don't tick every box above, we'd still encourage you to apply. We're building a diverse team whose skills balance and complement one another.
Office Location and Expectations
AngelList has offices in two hub cities: This role is based in our San Francisco office. You will be expected to come in three times a week, usually Tuesdays, Wednesdays, and Thursdays, with some flexibility for occasional Mondays or Fridays. The role also includes light after‑hours support to set up IT for occasional evening events. If you need to be offline at 5 PM every day, this won't be the right fit.
Compensation: $80+ an hour, 40-45 hours a week.
Working at AngelList: At AngelList, we are united in our purpose to accelerate innovation and build the future of private markets. Our beliefs and values shape how we work, collaborate, and create impact. If the below resonate, we'd love to have you with us.
*Beliefs: **************************
*Values & Leadership Expectations: *************************
AngelList is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr
$113k-161k yearly est. 5d ago
IT Engineer
Supermicro 4.7
Information technology/support technician job in San Jose, CA
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Why This Role Matters:
Drive IT Infrastructure Excellence:You will play a key role indesigning, implementing, and optimizing Supermicro's IT systems to enhance performance, reliability, and security.
Work with Cutting-Edge Technologies:You will have hands-on experience with Hyper-converged Infrastructure (HCI), Microsoft, and VMware environmentsto support critical business operations.
Enhance Security & System Stability:Your expertise innetworking, storage, virtualization, and IT securitywill ensure a robust and scalable IT infrastructure.
What You'll Do:
IT System Design & Implementation:
Design, plan, and implementcomplex IT infrastructure solutionsto support business operations.
Configure and manage Hyper-V, Nutanix, and ESXi environmentsincluding:
Storage Spaces Direct (S2D)
Azure Stack HCI, SCCM VMM
Hyper-V with Replicas, Windows Clustering
Active Directory, DNS/DHCP
PowerShell scripting and automation
Virtual Desktop Infrastructure (VDI)
Infrastructure Optimization & Security:
Manage and maintain Microsoft Exchange (2013-2019).
ImplementMS LAPS, privileged access management, EPM, DLP, encryption, and MDM security solutions.
Overseenetwork protocols and IT security best practicesto protect data and infrastructure.
AdministerM365 Intune and security-related productsfor enterprise environments.
Storage & Systems Management:
SupportSAN storage solutionsand ensure optimal performance.
Work with Linux-based systemsto support hybrid IT environments (a plus).
UtilizeITIL best practicesfor incident, change, and problem management (preferred).
Technical Leadership & Troubleshooting:
Providetechnical leadershipto IT teams and support enterprise-wide IT initiatives.
Prioritize and resolve system issues in afast-paced, dynamic environment.
Assist inhardware setup, including lifting and carrying IT equipment (up to 40 lbs).
What You'll Bring:
Education & Experience:
Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field(preferred).
2 -4years of experiencein aserver/system support role.
Technical Expertise:
Advanced knowledge of Server OS, privilege/access control, and virtualization (Hyper-V, VMware, HCI storage).
Strong understanding ofnetwork protocols, security, and encryption technologies.
Familiarity with Microsoft Exchange (2013-2019)and M365 Intune.
Experience with SAN storage solutionsand Linux-based environments(a plus).
MCSE certification (preferred).
Soft Skills & Problem-Solving:
Stronganalytical and troubleshooting skillsto resolve system issues efficiently.
Ability toprioritize tasksand adapt tofast-changing IT environments.
Excellentcommunication and teamwork skillsto collaborate across departments.
Salary Range
$83,000 - $98,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
$83k-98k yearly 5d ago
Learn more about information technology/support technician jobs
How much does an information technology/support technician earn in Antioch, CA?
The average information technology/support technician in Antioch, CA earns between $35,000 and $102,000 annually. This compares to the national average information technology/support technician range of $31,000 to $66,000.
Average information technology/support technician salary in Antioch, CA
$60,000
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