Information technology/support technician jobs in Birmingham, AL - 270 jobs

Job ID 2026-14997 The Treasury Solutions Support Specialist fulfills a key role for Renasant Bank's Treasury clients. This person must be motivated and passionate in creating legendary client support experiences through inbound and outbound service interactions with Treasury Solutions clients. This position serves as the front line for Treasury Solutions to respond to questions and issues, from clients and our banking partners, in a timely and efficient manner. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities Must be a passionate advocate for providing exceptional client experiences for all Treasury Solutions products thereby attaining client retention and referenceability Capture customer information in the core system or CRM database that promotes Know Your Customer as related to their Profile, Relationship, Preferences, and Interactions Document the problem solving process such as decisions made, actions involved and final resolution in the core system or CRM database Ensure that all relevant parties are updated frequently through the core system or CRM Resolve client requests through proficient use of system tools, research and navigation within/outside the organization, or escalation to appropriate resource Ensure any follow-up needed is provide timely Escalate all complex and technical questions and issues to the appropriate resource as quickly and efficiently as possible ensuring that all known data regarding the incident is provided Display patience and empathy in handling tough cases and/or difficult clients Gather and document client feedback for sharing with the Product and Sales teams Engage in continuous self-performance evaluation and self-training projects Stay current and knowledgeable on all Treasury Solutions products and services Stay current on industry trends (market conditions, regulatory changes, and competitor offers) to be effective in responding to client inquiries and needs Adhere to Renasant Bank's Service Standards Policy and Core Values - RNSTX Flexibility with work schedule, including possible nights and weekends Adhere to regulatory guidelines for customer authentication and product disclosures Maintain confidentiality and security of customer information according to regulatory guidelines and company policies Seek opportunities to differentiate the customer experience through identifying solutions suitable for client's current or future needs based on life events and risk tolerances Perform other related duties as assigned Qualifications A high school diploma or equivalent; Bachelor's degree is preferred At least three years' banking experience with at least 1 year in a client facing role A proven track record of understanding the client needs and delivering exceptional client service consistently Excellent written and verbal communication skills is required. The Specialist must be able to manage internal and external relationships efficiently and effectively with the ability to articulate solutions to both internal and external stakeholders. Excellent customer service skills Strong analytical and problem solving skills Demonstrated initiative and innovation to resolve issues effectively and efficiently - ability to "think outside the box" PC Proficiency with various systems and software, including but not limited to Microsoft Office products Must be able to: Work and collaborate with others as a team at all levels Multitask effectively Organize and prioritize tasks to achieve goals Perform role with minimal supervision Be committed to seeking opportunities for continuous improvement and possess the ability to achieve results despite challenges Ability to understand and apply policies and procedures of federal/state regulations Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel, and management. Education& Experience Formal education in Computer Science or related IT field or equivalent experience is required. Knowledge, Skills & Abilities Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel, and management in a team-oriented and sometimes stressful environment. Ability to apply excellent customer service skills. Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal regulatory compliance requirements. Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system. Ability to follow and properly apply both Change Management processes and knowledge-based procedures. Working knowledge of Windows based operating systems preferred. Working knowledge of AIX or other UNIX based operating systems preferred. Working knowledge of distributed computer networks is a plus. Ability to build and maintain relationships with key customers. Ability to work nights, weekends, and holidays as a part of rotating shift . Critical thinking/Problem solving abilities Job Responsibilities. Day to day monitoring of the primary SCADA and ancillary systems for health and availability. Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel . Notification to key customers for the coordination of system outages and events that may impact other critical systems. Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback. Thoroughly track and document cases to completion with the help of EMS Department personnel. Adhere to all Electronic and Physical access policies. Day to day monitoring and support of Business Continuity and Disaster Recovery systems Other Requirements. Federal Energy Regulatory Commission Standard of Conduct must be understood and signed. The successful candidate must adhere to Separation Protocol . The successful candidate must pass all requirements required by the Southern Company Insider Threat Program. Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected. This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations. This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts.

Job DescriptionOverview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support, handling more complex issues that cannot be resolved by Tier 1 support. The ideal candidate is a problem-solver with deep technical knowledge and a commitment to delivering exceptional customer service. Core Responsibilities * This position may be required to provide on-site services. Advanced Troubleshooting Investigating and resolving escalated technical issues that Level 1 technicians were unable to resolve. Performing in-depth analysis of system logs, error messages, and diagnostic tools to identify root causes of problems. Server Administration Managing and administering Windows Server, Linux/Unix servers, or virtualization platforms (e.g., VMware, Hyper-V). Configuring and maintaining Active Directory, DNS, DHCP, and other server roles and services. Implementing server security measures such as firewall configurations, group policies, and access controls. Network Infrastructure Management Configuring and troubleshooting network switches, routers, and firewalls. Implementing VLANs, port forwarding, NAT, and other network configurations. Monitoring network performance and optimizing network resources for efficiency and reliability. Cloud Services Administration Managing cloud infrastructure and services (e.g., AWS, Azure, Google Cloud). Configuring and troubleshooting cloud-based applications, virtual machines, and storage solutions. Implementing cloud security measures such as IAM policies, encryption, and access controls. Data Backup and Disaster Recovery Designing and implementing backup strategies for client data, applications, and systems. Performing regular backups and verifying data integrity. Planning and executing disaster recovery procedures in the event of data loss or system failure. Advanced Security Management Conducting security assessments and audits to identify vulnerabilities and risks. Implementing security patches, updates, and configurations to mitigate security threats. Responding to security incidents, performing forensic analysis, and coordinating incident response efforts. Advanced Endpoint Management Configuring and managing endpoint security solutions (e.g., antivirus, endpoint detection and response). Implementing endpoint management tools for software deployment, patch management, and remote troubleshooting. Application Support Providing advanced support for business-critical applications and software platforms. Troubleshooting application performance issues, database errors, and integration problems. Collaborating with software vendors or developers to resolve complex application issues. Documentation and Knowledge Management Documenting detailed procedures, configurations, and troubleshooting steps for complex technical issues. Contributing to the development and maintenance of the MSP's knowledge base and internal documentation. Mentoring and Training Mentoring Tier I and Tier II technicians and providing guidance on technical skills development, outside of ticket resolution activities. Assist in conducting training sessions or workshops for internal staff on advanced technical topics and best practices. Ticket Management Managing incoming service requests and support tickets through a ticketing system, ensuring timely resolution and proper documentation. Escalation of tickets to a Senior Engineer after the initial assessment, if task exceeds Senior Technician responsibility or knowledge base. Desired Skills and Qualifications Prolific understanding of IT principles and an ability to troubleshoot most technical issues. Extensive experience with various operating systems, office software, and network configurations. Excellent verbal and written communication skills, with an emphasis on providing clear and understandable instructions. Strong organizational skills and the ability to multitask effectively. A customer-focused attitude, with patience and empathy for user concerns. A team player mentality, willing to share knowledge and assist colleagues in a dynamic work environment. Ticket KPI's 10-13 Tickets closed per day. 100%+ Kill Rate As a Level 2 Technician, you are most often an escalated point of contact for our clients experiencing technical difficulties. Your role is crucial in maintaining the trust and satisfaction of our clients by providing timely, efficient, and effective solutions to their IT challenges. Powered by JazzHR CpDJawUFg2

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Rezult Group continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently, we are searching for a Technical Support Specialist, Level 1 - Level 3, to fulfill an immediate full-time vacancy. This position is a long term contract position, not offering sponsorship, or C2C, and is a fully onsite position based in Birmingham, AL ?Summary of Position Duties This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management. ? Education& Experience Requirements Formal education in Computer Science or related IT field or equivalent experience is required. Knowledge, Skills & Abilities •?Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment. •?Ability to apply excellent customer service skills •?Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements. •?Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system. •?Ability to follow and properly apply both Change Management processes and knowledge-based procedures •?Working knowledge of Windows based operating systems preferred •?Working knowledge of AIX or other UNIX based operating systems preferred •?Working knowledge of distributed computer networks is a plus. •?Ability to build and maintain relationships with key customers •?Ability to work nights, weekends, and holidays as a part of rotating shift •?Critical thinking/Problem solving abilities Job Responsibilities •?Day to day monitoring of the primary SCADA and ancillary systems for health and availability •?Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel •?Notification to key customers for the coordination of system outages and events that may impact other critical systems. •?Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback •?Thoroughly track and document cases to completion with the help of EMS Department personnel •?Adhere to all Electronic and Physical access policies •?Day to day monitoring and support of Business Continuity and Disaster Recovery systems Other Requirements • Federal Energy Regulatory Commission Standard of Conduct must be understood and signed • The successful candidate must adhere to Separation Protocol • The successful candidate must pass all requirements required by the Southern Company Insider Threat Program. • Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected. • This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations • This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult Group and a list of additional job openings, please visit our website at ******************* .

The IT Service Management Analyst is responsible for the strategy development, operation and support of enterprise-wide service management functions (includes asset, incident, change, problem, service request, knowledge, and configuration management processes and operational analytics/BI/reporting functions) and tools with a focus on improving customer satisfaction, maximizing productivity, reducing cost, risk and touch points across the technology organization. This position is responsible for developing and supporting TO metrics and reporting to monitor process/tool adoption and maturity levels, technical ability to pull data from a variety of sources, consolidating and analyzing the data to identify potential areas for improvement, leading projects to identify and execute improvements in processes and tools, and working with service owners and leaders across the technology organization to identify and publish actionable service metrics that drive continuous service improvement. Responsible for staying abreast of IT Service Management industry trends. Must be able to work with teams across the technology organization and balance between tactical/day-to-day management of the process/tool and strategic medium- and long-term planning for the organization. **This job can be located at either the Georgia Power HQ (Atlanta, GA) or the Alabama, Power HQ (Birmingham, AL).** **JOB REQUIREMENTS:** + BS/BA in Computer Science, Business Management, or related field is preferred + Minimum of 3 years of Information Technology experience + Advanced T-SQL, Postgres, and Oracle skills + Advanced proficiency in PowerBI or similar dashboarding tool and Data Analysis Expressions (DAX) + Advanced proficiency with Excel data analysis, pivot tables, slicers, charting, data analysis, VBA macros + Experience with CMS or similar call management data and tabular data models a plus + Applied knowledge and skills for relational databases + Ability to quickly comprehend complex spreadsheets/data + Understanding of BMC Helix, or similar ITSM tool, incident/request, change, and knowledge data. Asset data a plus. + Familiarity with Business Intelligence analytics tools and data marts + Data mining skills + ITIL Foundation certification is preferred + Exposure to ITIL, IT Service Management frameworks, and process improvement is a plus + Analytical and detail oriented + Problem solving expertise + Good communication and presentation skills to all audiences including senior management + Knowledge of company technology organization, business, and technical environments + Understanding of company technology infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance + Ability to build relationships and work comfortably with all levels of management + Effectively organizes tasks, manages multiple priorities, and able to meet tight deadlines + Demonstrate our values of safety first, unquestionable trust, superior performance, and total commitment and the ability to provide and accept feedback. **JOB COMPETENCIES:** + Analytical and detail oriented + Problem solving expertise + Good communication and presentation skills to all audiences including senior management + Knowledge of company technology organization, business, and technical environments + Understanding of company technology infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance + Ability to build relationships and work comfortably with all levels of management + Effectively organizes tasks, manages multiple priorities, and able to meet tight deadlines + Demonstrate our values of safety first, unquestionable trust, superior performance, and total commitment and the ability to provide and accept feedback. **MAJOR JOB RESPONSIBILITIES:** + Design and develop metrics and reports using data from Helix, and other data sources + Assist Service Management Analysts and technology partners in defining requirements for metrics and reports + Support and enhance existing metrics and reports + Support and enhance the Helix (SQL server) data mart + Act as a liaison to the Data and Analytics reporting team for support and requirements + Analyze data for trends, root cause, and performance issues + Validate data accuracy + Identify and troubleshoot data issues + Work with vendors as appropriate to resolve data issues or discuss requirements + Identify metrics and reports that will help improve TO processes + Track and report status of metrics and reporting projects **About Southern Company** Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit *********************** . Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here **************************************************** . Additional and specific details about total compensation and benefits will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Identification: 16482 Job Category: Information Technology Job Schedule: Full time Company: Southern Company Services

Job Description At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique, we match them with the talent they need to continue to grow. We are currently searching for a Technical Quote Specialist for our client located in Birmingham, AL. Our client's new division based in Birmingham, AL, combines all Plant and Industrial Products in a single customer-focused package. They offer comprehensive solutions through an experienced team of professionals specifically focused on these two special markets. Their Mission is to be the Plant and Industrial supplier who is easiest to do business with. They will make it easier to engineer, specify, and order components for plants. They will provide greater support for smoother delivery, cost-effective installation, and start-up. Most importantly, they will build strong relationships with design engineers, contractors, plant operations teams and project owners to assure they are their first-choice supplier for both new construction and future upgrades. The Technical Quote Specialist is responsible for preparing accurate and timely quotations for complex technical products or services. This role bridges the gap between sales, engineering, and operations by interpreting customer requirements, analyzing technical specifications, and ensuring that quotes align with company capabilities and pricing strategies. Review and interpret customer RFQs (Requests for Quotation), technical drawings, and specifications to determine appropriate product configurations and pricing. Collaborate with engineering, product management, procurement, and production teams as needed to gather necessary information for accurate quoting. Complete material takeoffs of available products, and work with our India takeoff team to gather the required information to complete formal quotations. Communicate with customers, manufacturers' representatives, and MPIs direct sales team to clarify requirements and provide technical support as needed. Communicate with third party vendors including by not limited to actuation providers, third party coaters, to gather costs and lead-times required to complete quotations. Generate formal quotations and proposals using internal systems and tools. Ensure quotes are aligned with pricing strategies, profit margins, and delivery timelines. Maintain and update quote tracking systems and databases. Assist in continuous improvement of quoting processes and tools. Act as a consultative and solutions focused resource for customers, manufacturers' representatives, and direct sales team. Qualifications Associate or Bachelor's degree in Engineering, Business, or a related field (or equivalent experience). 2+ years of experience in a technical quoting, estimating, or sales support role. Strong understanding of technical drawings, specifications, and manufacturing processes. Proficiency in ERP/CRM systems and Microsoft Office Suite. Excellent analytical, organizational, and communication skills. Strong attention to detail and ability to manage multiple priorities and meet tight deadlines. Customer-focused mindset with a proactive approach to problem solving. Experience in industry-specific software or tools, e.g., AutoCAD, SolidWorks, Microsoft D365. Background in the waterworks or industrial industry, specifically related to water control gates. Experience participating in continuous improvement projects, focused on identifying bottlenecks, and working independently or as a team to develop tools and processes to drive efficiencies. Benefits: 401(k) Dental insurance Health insurance Vision insurance Work Location: In person

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location:Birmingham, AL Duration: 1 year (with possible extension) Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support · Executive end user trouble shooting skills · Break/Fix troubleshooting experience in larger corporate environments · Addition there is a need for some current MAC OS support including OS troubleshooting, imaging, and builds · The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft Additional Information For more information, Please contact shubham ************

What you will do The Systems Support Technician provides specialized technical support to Field Technicians and to customers, by performing upload and download functions for National Account and Core Commercial customers. To succeed, our Support Technicians utilize knowledge of low to high-end panels, video, and government. Our Support Technicians also assist with technical trouble-shooting and special programming projects. This position requires a high degree of technical ability to research and resolve issues on DMP, Radionics, Focus, Safewatch, Vista, DSC Panels, various access control, and video systems. How you will do it Take inbound phone calls from technicians and customers requesting uploads and downloads, programming information into new or existing accounts in response to tech requests or by the scope of work. Generates field service work order requests when unable to establish remote DLL sessions. Completes data entry into programming if required when completing a download. Resolves technical issues through research and investigation and responds back to appropriate parties via phone. Performs and issues confirmations when panel download has been completed. Other duties as assigned. What we look for Required Ability to multi-task; strong customer service, problem-solving, and communication skills. Strong foundation of researching, database building, and relaying information. Basic knowledge on hardware wiring and electrical. High school degree or equivalent required. Competency in Microsoft Windows / Office. Must be a team player and able to work as business needs dictate. Preferred Demonstrated knowledge of all panel types and special programming projects. Experience with alarm installation, DLL, technical support, or data processing preferred. Ability to perform technical research to resolve complex problems in various versions of Focus, Safewatch, Vista, Radionics, DMP, and DSC panels. Knowledge in Access Control and Video products. 1 to 3 years of contact/call center experience. HIRING HOURLY RANGE: $20.58 - $30.87 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at ****************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Technical Support Specialist (Energy Management Systems) The Technical Support Specialist (Energy Management Systems) is part of a contracted 24x7x365 team responsible for frontline computer systems and application diagnostics and support. This role serves as the primary communication channel between customers, support personnel, and management. Education & Experience Requirements Formal education in Computer Science or a related IT field, or equivalent experience. Knowledge, Skills & Abilities Excellent interpersonal and communication skills, both oral and written. Ability to collaborate with professionals in a team-oriented and high-pressure environment. Exceptional customer service skills. Understanding of Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and federal regulatory compliance requirements. Strong multitasking and task prioritization skills based on criticality and operational impact. Proficiency in following and applying Change Management processes and knowledge-based procedures. Preferred: Working knowledge of Windows-based operating systems. Preferred: Working knowledge of AIX or other UNIX-based operating systems. Preferred: Familiarity with distributed computer networks. Ability to build and maintain relationships with key customers. Availability to work nights, weekends, and holidays on a rotating shift. Strong critical thinking and problem-solving abilities. Job Responsibilities Monitor the health and availability of primary SCADA and ancillary systems daily. Provide frontline problem resolution and coordinate repairs with EMS Department Personnel or other company teams. Notify key customers to coordinate system outages or events impacting critical systems. Offer feedback to the Team Lead and Supervisor for process improvements and customer feedback. Track and document cases to completion with the support of EMS Department personnel. Adhere to Electronic and Physical access policies. Monitor and support Business Continuity and Disaster Recovery systems daily. Other Requirements Must understand and sign the Federal Energy Regulatory Commission Standard of Conduct. Adhere to Separation Protocol guidelines. Pass all requirements of the Southern Company Insider Threat Program. Undergo enhanced screening, including background checks, drug screening, and psychological assessment. Must be prepared to serve as essential personnel during severe weather, potentially requiring sequestration near the control center. Must work rotating 8 or 12-hour shifts, including day and night shifts.

We are seeking an experienced IT support professional to serve as a single point of contact for inbound IT incidents. This role involves managing tickets, resolving Level 1 issues, and escalating incidents as needed. You will field requests via phone, email, and web form, providing remote troubleshooting and high‑quality customer service. Prior IT helpdesk experience is strongly preferred. This position is part of a 24x7x365 operations team that provides frontline diagnostics, system monitoring, and application support. You will also act as a primary communication channel between customers, support teams, and management. Education & Experience * Formal education in Computer Science, Information Technology, or a related field * OR equivalent professional experience. Knowledge, Skills & Abilities * Strong interpersonal and communication skills (written and verbal). * Ability to work effectively with coordinators, transmission control center personnel, and management in a team‑oriented, sometimes high‑pressure environment. * Excellent customer service skills. * Ability to follow Change Management processes and apply knowledge‑based procedures. * Working knowledge of Windows operating systems (preferred). * Working knowledge of AIX or other UNIX‑based systems (preferred). * Familiarity with distributed computer networks (a plus). * Ability to build and maintain strong customer relationships. * Ability to work nights, weekends, and holidays as part of a rotating shift schedule. * Strong critical thinking and problem‑solving skills. Job Responsibilities * Monitor primary and ancillary systems daily for health and availability. * Provide frontline problem resolution and coordinate repairs with department personnel and other company teams. * Notify key customers regarding system outages or events affecting critical systems. * Provide feedback to Team Leads and Supervisors on process improvements and customer experience. * Thoroughly track and document all cases through completion. * Adhere to all electronic and physical access policies. * Support daily operations of Business Continuity and Disaster Recovery systems. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Birmingham, AL, US Job Type: Date Posted: January 7, 2026 Similar Jobs * Technology Support Specialist * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I

The Systems Technician is responsible for serving as the liaison between users and the technology department to resolve issues. They will assist users in person and via phone on company-supported applications, determine the source of technical issues, and provide recommendations for future application use. In addition, this position assists job sites with connectivity requirements. It requires frequent travel to job sites around the country to set up and ensure connectivity and will also provide technical assistance to all field personnel. Responsibilities: Assist users in person, via phone, and email on company supported hardware and applications Work one-on-one with users on application projects Troubleshoot/Determine the source of computer problems (hardware, software, user access, etc.); document resolutions for future reference Perform hardware and software installations Serve as liaison between users and the technology department to resolve issues Coordinate with other technology groups as needed Communicate and assist users with their job site connectivity requirements throughout the entire lifecycle of the job Coordination of Internet connectivity for entire Jobsite lifecycle Frequent travel to job sites around the country to set up and ensure connectivity. Order Internet connections from service providers Configure router, switches, and access points for Jobsite connectivity Troubleshoot connectivity issues for job sites Help select and setup Jobsite kiosks Provide recommendations on company application purchases Requirements: Bachelor's degree in MIS or equivalent required 3-5 years experience with hands-on desktop, network support role with proven skills within Microsoft Windows environments Experience in the construction industry preferred Advanced knowledge of Windows and Microsoft Office is required Experience with iPads and iPhones Strong organizational skills and the ability to self-motivate Ability to use time productively, maximize efficiency, and meet challenging work goals Ability to work in a strong collaborative atmosphere Ability to take on additional responsibilities as needed Ability to work well as a part of a team and independently Professionalism with end-user communication & ticket resolution Strong communication skills to work with a wide variety of users A+, Net+, and CCNA Certifications preferred Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment - Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions. Physical - Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight 50 lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation, and to verbally communicate to exchange information. Vision - See in the normal visual range with or without correction. Hearing - Hear in the normal audio range with or without correction. EOE - Vets/Disabilities Hoar does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Hoar without a prior written search agreement will be considered unsolicited and the property of Hoar. #AlwaysInProcess #CorporateServices

Under limited supervision, the analyst is responsible for advanced pricing research and analysis and provides pricing recommendations to maximize revenue and profit for Motion's products and services. Manages and updates pricing databases to track current and historical pricing of the company's products. Develops pricing strategies to meet customers' needs while providing a profit for the organization. Determines core business costs of service in support of pricing development. Designs, implements and maintains pricing infrastructures. Provides reporting and documentation of pricing structures and serves as the point-of-contact for pricing inquiries from AVP, Corporate Account Mangers, Compliance Mangers, and branches related to Corporate Accounts. Suggests variation in prices. Responsible for undertaking activities associated with improving market access and profitability for a range of Motion's products and services. JOB DUTIES: • Manages existing pricing structures for various types/sizes of accounts. Communicates with supported areas and personnel to get approval to load pricing for each account over a defined maximum per year in annual usage. • Uses pricing tools to work with the Corporate Account Support teams to load each of these customers' pricing matrices. • Works with management to review/implement pricing programs. • Summarizes information and develops complex reports. Evaluates effectiveness of pricing strategies and modifies pricing structures as needed. • Communicates a pricing and margin plan to all supported areas as determined by management. • Provides supported areas a list of line items where the recommended pricing structure was not followed, investigates/recommends changes to pricing algorithms to increase compliance. • Evaluates usage for accounts, establishes pricing files and adjusts item pricing as needed. • Keeps track of all expiration dates for all special pricing programs. • Obtains and manages dates and amount of all supplier price increases. • Evaluates customer impact and updates pricing structure as needed. • Performs other duties as assigned. • Analyzes customer usage and historical pricing on accounts to prepare a recommended pricing structure. EDUCATION & EXPERIENCE: Typically requires a bachelor's degree and five (5) to seven (7) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Must be analytical and detailed-oriented. • Must be proficient or able to become proficient with a variety of software programs and tools, pricing analysis and other pricing methodologies including proprietary tools and methods. • Excellent excel skills required. • Excellent communication skills required. • Must be able to discretely handle sensitive and highly confidential information. • The position must have a financial analysis background and be able to develop advanced spreadsheet models, charts, graphs, and develop key performance indicators (KPI's) to track pricing effectiveness. COMPANY INFORMATION: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

About Us QISG leverages Quanta's comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects. Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients. About this Role IT Support Analyst Onsite: M-F, 8AM-5PM 3500 Colonnade Pkwy, Birmingham, AL, 35243 This entry-mid-level role is ideal for IT professionals with a solid foundation in technical support who want to grow their technical depth and customer service expertise in a dynamic environment. The IT Support Analyst provides hands-on support across the organization, ensuring timely resolution of IT issues, managing company devices, and supporting onboarding and offboarding processes. The role requires strong troubleshooting skills, excellent documentation habits, and a customer-focused mindset. What You'll Do Client Support & Relationship Management Deliver high-quality support with strong customer service and communication. Act as a liaison between end users and technical teams. Advocate for business needs within the IT organization. Incident Management Provide first-line support for IT hardware, software, and enterprise applications. Troubleshoot and resolve desktop, software, and hardware issues across corporate and rugged devices. Perform break/fix support including reimaging, installations/removals, and hardware swaps. Troubleshoot VPN connectivity (Cisco AnyConnect), mobile devices, and mobile broadband (5G). Escalate complex issues appropriately. Deliver excellent in-person, phone, and video support-including executive-level and occasional after-hours support. System Imaging & Configuration Image and configure Dell, Lenovo, or HP laptops using SCCM or Intune. Install and configure end-user software. Maintain and update technical documentation and knowledge base articles. Asset Lifecycle & Inventory Management Manage onboarding/offboarding processes, hardware inventory, asset tracking, and lifecycle refreshes. Maintain accurate records of hardware assignments, locations, and status. Support asset reconciliation and inventory audits. What You'll Bring 1-3 years of IT support experience, including at least 1 year in a corporate Information Systems environment. Hands-on experience working with HP, Dell, or Lenovo hardware. Experience in customer-facing support or service roles. Proven ability to contribute to IT knowledge bases and technical documentation. Associate degree in Computer Science, Information Technology, or a related field, preferred. Certifications Preferred: CompTIA A+, ITIL Foundations Preferred: MCITP, MCDST, HDI Desktop Support Technician What You'll Get Join QISG and grow your career! Competitive base salary + annual bonus potential Generous PTO & paid holidays to maintain work-life balance 401(k) with a generous match to plan for your future Comprehensive benefits - medical, dental, vision, and life insurance Weekly pay for consistent, reliable compensation Great mentoring & career growth opportunities - we invest in your development At QISG, we don't just offer a job-we offer a career where you can grow, learn, and be rewarded for your contributions. Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description Precision Resources, a division of the Trimarc Group, Inc. is currently searching for an experienced Desktop Support Technician to join a Birmingham-based client. This is an excellent contract to permanent opportunity with one of Birmingham's premier employers. Pay ranges from $22 to $26 hourly - depending on how well someone aligns with the role. Qualified individuals will be able to: Provide advanced support of computer systems and other hardware peripherals. Interact with users and provides clear and useful instruction and training. Proactively support current needs, maintains awareness of possible future needs and clearly communicates these needs to the client as well as management. Provide detailed problem resolutions, logs progress and actively monitors issues assigned to them in the incident tracking system. Maintain a solid working knowledge of all the equipment and systems in use at assigned sites. Position Requirements: Minimum of 2 to 4 years of hands-on support experience - in an Enterprise environment. Experienced with system image creation and deployment preferred. Highly proficient in the operation and functionality of Microsoft Windows Operating Systems and Microsoft Office applications. Skilled in advanced technical deductive problem solving and can promptly detect, analyze and resolve computer software and network problems - sometimes with little time or data. Ability to manage difficult client situations, responds promptly to client needs and solicits client feedback to improve service. Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation. Shows leadership as a team player and is expected and encouraged to participate in a team-oriented environment and mentor less-experienced team members. US Citizen or Green Card holder only!Client will not provide sponsorship. Third party candidates will not be considered. Apply directly: https://evoportalus.tracker-rms.com/PrecisionResources/MyLite?id=1285 View all of our open positions atwww.precisionresources.org/careers Precision Resources, a division of the Trimarc Group Inc., is one of the fastest growing consulting and recruiting firms providing top-tier Information Technology professionals in the southeast. Our IT Consulting and Recruitment Division is strengthened with our ability to match talented and experienced Information Technology professionals to the unique business needs of our clients. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we focus on building long-term relationships, we are always striving to provide higher quality service and produce better results. We have become a strategic partner for Fortune 500 firms as well as small to medium sized companies because of the ability to quickly develop effective, customized solutions for time-sensitive initiatives for our clients. From contract and consulting, to contract to hire and permanent placement, Precision Resources has a solution to meet your needs.

Under the supervision of the IT Helpdesk Supervisor, is responsible for end user support. Handles all request from employees with software and hardware issues. All Helpdesk duties are performed using remote desktop tools and by communicating with end users over the phone. The Helpdesk is a call center environment with performance measured by the volume and quality of issues resolved. Role and Responsibilities * Troubleshoots, isolates and resolves IT and Point of Sale (POS) hardware and software problems in a client/server network environment. * Troubleshoots isolates and resolves problems with Windows servers in a bound and unbound network in support of store servers. * Troubleshoots isolates and reports problems with local area network (LAN) and wide area network (WAN) systems and equipment. * Troubleshoots isolates and resolves problems with typical business and company unique software including Microsoft Office, Internet Explorer, Adobe acrobat and web based applications in support of corporate office and store end-users. * Uses prescribed ticket tracking software to record status of all problems and identify steps taken to resolve issues. * Escalates all problems beyond the scope of resolve to the next level of expertise. * Provides assistance to publishers in the use and submission of product through the New Title Portal (NTP). * Follows all company policies and procedures. Qualifications and Education Requirements * High school diploma or equivalent GED. * Prefer some prior experience working in an IT Helpdesk environment, but not required. Preferred Skills * Should possess excellent verbal and written communication skills. * Should have excellent customer service skills. * Prior technical support experience preferred. * Should be able to demonstrate knowledge and aptitude as demonstrated by real-time trouble shooting and technical problem solving for the end user. * Must exhibit excellent attention to detail. Physical and Environmental Requirements * Must be able to sit at a computer or desk for extended periods of time. * Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities. * Must be able to lift objects up to 25 lbs. with or without assistance. * Must be able to communicate using speech, sight, and sound with or without assistive device. * Must be able to stand, walk, stoop or crouch while performing daily activities of the job.