Information technology/support technician jobs in Cary, NC - 976 jobs

A Snapshot of Your Day On a day-to-day basis, you will be responsible for assisting warehouse personnel with pulling, packing, shipping, and receiving materials, while overseeing incoming and outgoing shipments of field technical equipment. You will manage inventory, organize equipment for transformer crews, and support vehicle maintenance logistics, ensuring all operations run smoothly. Additionally, you will maintain cleanliness in the service areas, arrange for the disposal of hazardous materials, and order consumable goods to enhance overall efficiency. How You'll Make An Impact Support warehouse operations including pulling, packing, shipping, receiving, cycle counting, and ordering consumables for GT SV Parts and Selma Service teams. Manage incoming and outgoing shipments of field technical equipment and maintain inventory records (TCTP) for service equipment. Coordinate equipment setup for transformer crews and assist with outfitting or decommissioning service trailers and tractor trailers. Assist Fleet Specialist with service vehicle logistics, maintenance, and CDL-type vehicle handling. Maintain and organize the service yard, warehouse, and training areas to meet operational, security, and EQS standards. Conduct inspections and maintenance on transformer equipment, generators, trucks, trailers, and arrange proper disposal of hazardous and operational materials. What You Bring Excellent written and oral communication skills. Skilled in Microsoft office products (Power Point, Word and Excel). 3+ years' experience in SAP (PT2) / Inventory management system. Class A CDL required. Familiarization of DOT standards for vehicle maintenance and inspections. General electrical and safety familiarity. General warehousing / plant operations experience About The Team Grid Technologies Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: ********************************************

The Industry Field IT Specialist II is a critical technical contributor responsible for implementing and supporting bio Merieux middleware and instrument software solutions across varied customer environments. This mid-level field role requires solid experience with IT systems and a collaborative approach to ensure seamless integration with Laboratory Information Management Systems (LIMS) and secure connectivity. The specialist will lead system configuration, deploy remote support tools, and manage software updates and cybersecurity compliance. Success in this role demands proactive troubleshooting, strong communication skills, and the ability to juggle multiple customer-facing projects in a dynamic setting. Primary Duties Coordinates internal and external technical teams to successfully deliver IT implementation projects and solutions for customers. Conducts the setup and installation of software and middleware at customer sites or data centers, ensuring systems are properly networked and fully functional. Integrates company solutions with customer Laboratory Information Management Systems (LIMS) by managing communication, consulting technical resources, and performing the scope of work. Troubleshoots and resolves system issues both remotely and onsite to maintain optimal performance. Responds promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects or regions. Collaborates with customers to identify system-related challenges, research solutions, and implement corrective actions. Maintains strong customer relationships by proactively addressing issues to ensure satisfaction and reliability. Provides customers with information about available systems, options, and consumables, and coordinate with sales teams to support ordering. Obtains and maintains CRM certification to support service investigations and documentation. Supports revenue growth by promoting value-added projects, products, and services. Manages Field IT projects by meeting milestones, deadlines, and requirements while keeping stakeholders informed of progress or changes. Completes detailed service reports and checklists for every customer interaction to accurately capture system, customer, or test-related issues. Provides on-site and remote technical assistance to internal customers (Sales, Field Applications, Field Service, Technical Support Center) via correspondence, phone and in person as appropriate to diagnose difficult connectivity problems as required. Provides field training and orientation for new hires as required in all areas of troubleshooting and installation of solutions as needed. Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Education & Training Bachelor's Degree in computer networking, cybersecurity or related field required Experience Requirements 2+ years of professional related experience as it relates to: LIMS interfacing, networking support, servers, software applications, hardware, middleware, computers, and operating systems End-User support required; systems marketed by bio Merieux a plus. Industrial Microbiology or related field preferred Knowledge, Skills & Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Effective and efficient problem analysis that leads to high-quality decisions. Analyze data and make decisions/recommendations, using data to guide decision-making and provide suggestions for improvement. Understand complex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture. Planning objectives and strategies to achieve them within a set timeline Organizing work and resources efficiently to ensure smooth operations Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives Effective Presentation Skills - including the ability to present technical data Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Working Conditions & Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods. Ability to ascend/descend stairs, ladders, ramps, and the like. Ability to wear PPE correctly most of the day. Ability to adjust or move objects up to 50 pounds in all directions. Domestic Travel: 60% International Travel: 5% The estimated salary range for this role is between $89,500 - $111,100. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bio Merieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.In addition, bio Merieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves #LI-US#biojobs Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bio Merieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bio Merieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site or contact us at [emailprotected]. BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at , by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

Job Title Help Desk Technician Education N/A Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary Grade Date Needed By Job Type Full-time Travel JOB DESCRIPTION Help Desk Technician Reports to: IT Project Manager - Professional Services Line of Business Subsidiary: Leisnoi Enterprise Solutions, LLC Location: Baltimore, MD or Durham, NC Job Status: Regular Full -Time Position Summary: Call Center Environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, soft, mainframe access and print problem determination/escalation. All employees are considered mission critical and are expected to report even during inclement weather conditions. Essential Functions, Responsibilities & Duties may include, but are not limited to: The Initial Call Intake Function, normally performed by the Customer Service Representative, provides detailed interaction/incident document of reported problems utilizing the incident management system is required for both real-time voice and virtual reported problems. The contractor documents and provides problem analysis and resolution on a wide variety of hardware, software, video, main frame, and network problems. Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedures (SOP). Customer Service Representatives also utilize operational communications systems within the Service Center to communicate real-real-time events to management and customers as required. The Contractor Shall: Utilize email, instant messaging and other monitoring tools to remain aware of current issues affecting widespread availability. Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems. Accept and process virtual call inquiries, providing "how to" assistance for specific problems. Accept and process virtual call inquires for hardware and software. Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve or escalate to incident (level-2). Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current. Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets. Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list. Gather information and follow required diagnostic procedures. Adhere to the Standard Operating Procedures (SOP). Education: The candidate must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification. Candidates supporting this function shall have a minimum of one year experience service in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol Label Switching (MPLS), VoiIP, and Cisco Routers. Office Location and Travel: Durham, NC or Baltimore, MD This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is primarily indoors, consistent with a standard office position and has a noise level of mostly lost to moderate. The incumbent is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally list and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Candidates can email their resumes to and must also apply online at Leisnoi.com. Leisnoi is an Equal Opportunity Employer Leisnoi considers all applicants for employment without regard to race, color, sex, national origin, religion, age, physical or mental disability, family responsibility, marital status, sexual orientation, political affiliation, veteran's status or any other legal protected status. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, Leisnoi Corporation, may legally grant certain preference in employment opportunities to Leisnoi Shareholders and their Descendants. EOE/AA/M/F/D/V # of Hires Needed 4 Exemption Type Non-Exempt

This team is currently looking for two technicians to join their team in a long term, extendable contract for first shift (Monday to Friday 6am to 2pm and 8am to 5pm). These individuals will be supporting the hospital and the surrounding ambulatory clinics, main duties include: - Hardware support: set up of work stations, break/fix tickets include swapping devices, peripheral device support and support for WOWs (workstation on wheels) mostly used by doctors and nurses. - Support of day-to-day activities: 50% of the time is spent supporting hardware tickets, the other 50% of the time will be supporting projects that include hardware refreshes to replace obsolete devices, deployments, migrations, imaging of new devices, etc. - Some of the break fix issues could be related to PCs, printers (including zebra printers) and other peripheral devices (connectivity), why applications aren't running, putting machines into AD and onboarding of new users. - They will also be spending some time supporting asset management, commissioning and decommission of devices. Skills - Great understanding of Windows 10 is required - exposure to Windows 11 imaging and set up is a plus. - Experience imaging - Lenovo computers come already set up, they do take care of imaging - mostly done through imaging server or flash drive - not done from scratch. - Experience with printers: installing new printers, setting them up, dealing with printer drivers and printer Logic. - Personable with end users - doctors and nurses that have urgency to get their devices to work, will also support people with little to no tech skills - patience is key! - Team player - Willing to communicate and ask questions - because of the setting they prefer someone to ask for help than try to put out a fire by themselves and take longer in the process. This client uses ServiceNow as their ticketing system and asset tracking, Bomgar to do remote support, they have desktops and VDI. Vocera Support for their Voice Environment, and Imprivata Badge Access. This is a Citrix environment, some basic EPIC support as well. This is a windows environment currently on Windows 10 and looking to upgrade to Win11 in the next couple of months. This person will support the device upgrade to ensure all computers can run on Win11. Schedule: M-F 6am-2pm and 8am-5pm. There is an expectation for this individuals to fulfill On Call hours after they acclimated. On Call rotation happens once every couple of months and there is no onsite requirement when on call. On Call weekly stipend is $351 minus taxes plus any OT worked during On Call hours. *Skills* Desktop, Windows 10, Support, Troubleshooting, Active directory, Hardware, Windows, Customer service, Sccm, Printers, Imaging, Help desk support, Technical support, Help desk *Top Skills Details* Desktop,Windows 10,Support,Troubleshooting,Active directory,Hardware,Windows,Customer service,Sccm,Printers,Imaging *Additional Skills & Qualifications* **Good customer service - white glove service required to support doctors, nurses and hospital staff** *Experience Level* Intermediate Level *Job Type & Location*This is a Contract position based out of Raleigh, NC. *Pay and Benefits*The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Raleigh,NC. *Application Deadline*This position is anticipated to close on Jan 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role Presidio is seeking an on-site AV Integration Technician who will be responsible for the installation of displays, projectors, audio systems, control systems, and teleconferencing systems. This position will be onsite in the Charlotte, NC (Whitehall Park) office. The travel will be regional and will require travel to client sites on a regular basis. Travel Requirements: You will be expected to travel up to client sites on a daily / weekly basis including out-of-town/overnight travel weekly (up to 75% - 85% of the time). It will be based out of Charlotte, NC or Raleigh, NC. Responsibilities Include: Onsite installation to include: the guided installation of displays, projectors, audio systems, control systems, and teleconferencing systems. Installation, testing, and termination of low voltage cabling to support Audio Visual implementations Take instruction from Lead Technician and Project Managers to complete AV installation. Complete basic rack wiring Learn the basics of operating various collaboration platforms, continue education for AV certification {CTS} for growth within the company is desired. Assist with inventory, staging, and testing of AV and network hardware in preparation for installation. Communicate with other trades and handle basic customer communication onsite Travel to various job sites required Required Skills and Professional Experience: Experience in Trades or other hands-on technical industries Basic computer and MS suite skills Valid Driver's License High School Diploma/GED or Bachelor's degree and/or military experience 3 + experiences in the low voltage or AV industry Must be able to work on a ladder, lift, push and/or pull 50 pounds or more, stand for long periods, and be able to bend, kneel and work with arms raised for prolonged periods. Your future at Presidio JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here,your impact is real.Whether you're harnessing the power of Generative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit ***************** ***** Applications will be accepted on a rolling basis. Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances. To read more about discrimination protections under Federal Law, please visit: If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to . Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. #LI-AV1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Scheduled Hours40Under moderate supervision, responsible for the advanced support of desktop and server computer systems and other technology-based systems for University staff, faculty and students; including support for computer operating systems, software, hardware and networking. May serve as a system owner, technical expert or specialist in a particular area such as in the applications, systems or hardware areas. The employee interacts with a broad range of client requiring strong communication and customer service skills as well as the ability to use a wide variety of technical resources (i.e., engaging vendor support) to provide a high level of technical support to clients.Job Description Primary Duties & Responsibilities: Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware. Responds to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation for Tier 1 Service Desk. Collaborates with higher level technical areas on planning and issue resolution. Provides technical guidance and subject matter expertise including documentation for level 2 staff and tier 1 and tier 2 user services staff. Acts as an escalation point for advanced technical issues within employee's knowledge domain. System administration: maintenance, upgrades, new implementation, consultation and planning system administration activities. Attends formal training, conducts self-paced training through online courses or on the job training, attends conferences and engages with peers to maintain broad understanding of technologies and keeping abreast of new technologies. Performs other duties as assigned. Working Conditions: Job Location/Working Conditions Normal Office Environment Physical Effort Typically Sitting at a desk or table Equipment Office Equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Providing Desktop Support In An Enterprise Environment (4 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position.More About This JobWashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred Qualifications Education: Bachelor's degree Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Interpersonal Communication, Microsoft Office, Oral Communications, Organizational Capability, Prioritization, Written CommunicationGradeG10-HSalary Range$25.47 - $39.49 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Title: Help Desk Intern - Four County EMC Summary Description: Provides first-level IT support to end users, ensuring the smooth operation of computer systems, hardware, and software. Acts as the primary contact for Information Systems help desk inquiries, diagnosing and resolving technical issues, and supporting overall IT operations. Academic and Trade Qualifications: High school diploma or equivalent required; Actively pursuing an Associate's degree or higher in IT or a related field is preferred. Work Experience: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Responsibilities: Technical Support & Troubleshooting (~60%) User Support: Respond to user inquiries via tickets, phone, email, and in-person. Diagnose and troubleshoot issues with desktops, laptops, printers, scanners, and other peripherals. Assist end users with software installations, configurations, updates, and account management (e.g., password resets). System Monitoring & Maintenance: Monitor system performance and ensure optimal functionality of computer resources. Support preventative maintenance on PCs, servers, and other critical IT equipment. Maintain accurate records of issues and resolutions for continuous improvement. Help Desk Operations & Documentation (~40%) Help Desk Administration: Serve as the first point of contact for IT-related issues across the organization. Provide clear guidance and support to users, ensuring rapid resolution of technical issues. Documentation: Create and update technical documentation, user guides, and IT procedures. Maintain detailed records of user issues, troubleshooting steps, and final resolutions. Collaboration: Work closely with the IT team to escalate and resolve complex technical issues. Communicate effectively with internal personnel to address IT needs and optimize system usage. Abilities and Skills: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Relationships and Contacts: Internal: Vice President of Information Technology- Receives work assignments, direction and performance evaluations. IT Department Personnel- Assists other department personnel as requested and approved by supervisor. Advises, assists and informs Cooperative personnel, as requested and authorized, in order to effectively fulfill the objectives and responsibilities of the position and cooperate in every way toward teamwork. External: Cooperates with personnel, as requested and authorized, of Cooperative member systems to carry out the responsibilities of the position. Reports to: Vice President of Information Technology Company Profile: North Carolina's Electric Cooperatives (********************************** is the brand for the family of organizations formed to support the state's 26 local electric cooperatives, including: North Carolina Electric Membership Corporation, the power supplier to many of the electric cooperatives; North Carolina Association of Electric Cooperatives, the cooperatives' trade association; and Tarheel Electric Membership Association, Inc. (TEMA), a central purchasing and materials-supply cooperative. North Carolina Electric Membership Corporation provides equal employment opportunities (EEO) to all applicants for employment.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Help Desk Technician will provide primary support to Pennymac internal employees by taking calls, handling live chats, answering email, responding to tickets, answering support related questions, providing technical support for all Pennymac utilized systems. This position serves as the centralized entry point and provides escalated troubleshooting for all technology related service requests and support related issues for technical concerns across the company. Responsibilities also include assisting with account management, website and data tool maintenance/enhancement, and project management support. The Help Desk Technician will: Provide front-line technical support to largely external but sometimes internal customers, troubleshooting a wider range of issues with increased complexity Independently diagnose and resolve hardware, software, network, and application problems, including basic Active Directory and Google Workspace administration Proactively identify and resolve recurring technical issues, contributing to knowledge base articles and process improvements Assist with onboarding new employees, including equipment setup and software installation Escalate complex or unresolved issues, clearly documenting the steps taken and information gathered Participate in an on-call rotation, providing after-hours support as needed Contribute to team projects and initiatives, sharing knowledge and collaborating with colleagues Achieve and maintain Help/Service Desk performance metrics Demonstrate behaviors which are aligned with the organization's desired culture and values Active participation in rotational "on-call" support to lower support tier (Not often but occasional) What You'll Bring Associate's or Bachelor's degree in computer science, business or related field preferred Proficiency in troubleshooting common applications and peripherals 4+ years of experience in a help desk or technical support role Working knowledge of networking concepts and protocols Intermediate working knowledge of google suite usage, monitoring, break fix solutions Experience with Active Directory, Google Workspace, and remote support tools Solid understanding of computer hardware, software, operating systems (Windows, mac OS), and networking concepts Excellent communication, interpersonal, and problem-solving skills Strong customer skills with an ability to work with accuracy and minimal direction Displays high initiative and works well under pressure Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $50,000 - $75,000 Work Model OFFICE

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Technical Support in Raleigh NC. Qualifications Applicant must have at least 5 years of relevant experience with the following skills: • SCCM • WIN10 • O365 • Office 2016 • Intel/AMD-based computing equipment • MAC & Tablets • Lumension • Good Communication and Documentation Skills • Active Directory • AGPM • Intel Security(McAfee) Additional Information Inperson interview is acceptable.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts W o r king Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Software Specialists is a company with extensive consulting experience in the Information Technology Industry. Incorporated in the state of Pennsylvania in 1998, we bring over a decade of experience in providing IT talent to Fortune 1000 companies. As a trusted partner, Software Specialists provides consulting solutions for our Clients that are not only flexible, but minimize risk while maximizing results and meeting their business goals. Recruiting and retaining the highest caliber resources ensures our consultants are capable of creating systems that our Clients can build upon to make their organizations more robust, agile and equipped for future shifts in the I.T. and global business world. Job Description Production Support 2 IT Private Banking is the information technology partner of the Organizations Private Banking division. We support our business and operations units around the globe with efficient and effective IT solutions customized to their specific needs. We offer services across the IT value chain: requirements engineering, development, deployment, maintenance, change management and support. Our mission is to work in close partnership with our business in order to help them unleash the power of their IT investments and achieve their priorities. Our goal is to leverage technology to create a long term competitive advantage for the Organization. We operate various platforms to support existing systems as well as enable enhancements and new developments. This allows us to quickly respond to our customer requests and anticipate future needs Technical Application support specialist to interface with Operations team & business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Analyze and coordinate resolution of data-related production issues for Client Mobile platform and other Private Banking applications Maintain adequate communication with clients and IT management; act as liaison between business, vendors, development and other support teams. Will be required to work extensively on Report related tasks like running processes on ad-hoc basis as required by operations. Escalate issues when required to ensure timely resolution. Become primary point of contact for reporting and data issues and requests. Develop relationships with other IT groups to ensure all issues are addressed in an expatiated and effective manner and that users are kept updated at all times. Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Documentation of production applications and infrastructure. Maintain required level of infrastructure support; liaison with internal teams where necessary. Maintain all environments in conjunction with Environment Manager Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Additional Information All your information will be kept confidential according to EEO guidelines.

Who We Are: Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging. This role is Thursday-Sunday 9PM-8AM. What You'll Do: Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free. Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner. Analyze call flows, packet captures, and system logs for faults. Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues. Test and duplicate customer issues to validate the issue and resolution. Escalate issues to the relevant teams when required. Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics. Interact with various teams to provide feedback and recommend improvements to current products or procedures. Keep up-to-date with technical knowledge and learn new technologies and products. What You Need: Bachelor's degree in Computer Science, Information Technology, or related technical field Experience: 1-2 years of experience in technical support or related field Skills: Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications. Excellent communication and interpersonal skills. Capable of multitasking in a fast-paced environment. Strong problem-solving skills. Able to work individually and in teams with a focus on detail. Bonus Points: Network+, CCNA or similar PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience. The Whole Person Promise: At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. All new hires receive four weeks of PTO. PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email. Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. “Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND. Applicant Privacy Notice #SJ

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations. Job Summary: Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support Specialists initiate the troubleshooting process and determine the quickest path to resolution. This includes internal testing, issue replication in internal virtual systems, and identifying tickets that require elevation to advanced technical support teammates. The ideal candidate is highly motivated, positive, organized, possesses strong communication skills, and is eager to work directly with our clients daily in a dynamic, fast-paced environment. Responsibilities: Assist customers by answering questions via ticketing system, email, and phone. Resolve customer tickets through troubleshooting over remote screen-share meetings. Reproduce customer issues, detail the corresponding steps, and communicate findings that help Development and Cloud teams to quickly resolve escalations. Own being the technical liaison between customers and Development and Cloud teams. Keep outstanding customer tickets updated and organized. Develop a level of technical and functional SME in assigned products to effectively resolve skill and technical issues. Assist with internal projects as needed, ie. Creating technical documentation, coordinating maintenance windows, supporting audit efforts, etc... Coordinate and manage customer upgrades to new versions of Prometheus Group software. Manage custom development work and SOWs. Qualifications & Skills: Patience and strong customer relations qualities Desire to learn new technologies and concepts Exceptional problem-solving skills Ability to understand technical processes and terminology to convert into user-friendly language Passion for working within a team setting as well as independently Excellent verbal and written communication skills Capability to adapt processes and operate under pressure Bachelor's degree from an accredited college or university Professional experience in a customer or client-facing role is a plus Experience with ERP systems is a plus Benefits Overview: We offer an attractive benefits program to meet the diverse needs of our teammates: Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group HSA & FSA plan options Retirement Savings with Generous Company Match & Immediate Vesting Gym membership to O2 Fitness Casual dress attire Half-Day Fridays Generous Paid Time Off Company Outings, Trips & Activities Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

IT Support Specialist IT Support Specialist. Great opportunity for a recent Computer Science college graduate with 4+ years of experience looking for an on-site IT support position in Raleigh-Durham, NC. If you have 4 or more years of experience, we'd like to hear from you! Here's why working at RCOR is good for your career: You'll get exposure to traditional Windows PC/server network office environments, which will help you as you work with our senior team, learning about on-premises environments as well as bringing and supporting clients in Azure. RCOR is a small, top notch, MSP known for providing quality IT services to our clients. To work with us you must be a US citizen, establish roots in the Raleigh-Durham area, and willing to work to high standards. We offer: • autonomy to do what's best for the client (integrity is everything) • grow even further in your technical support career, • lots of growth potential as you learn traditional client/server networks and cloud migrations. At least 4 years of prior IT support experience is required. You must be able to lift/install computers and monitors, and drive to client offices in our service region. We'll get you started with: • Answering end-user computer and networking questions • Working with our Remote Monitoring and Management software • Updating and configuring firewalls • Rolling out multifactor authentication (MFA) • Investigating endpoint detection and response (EDR) alerts • Configuring and migrating M365 You're detail-oriented, a people person, and not shy about digging into some troubleshooting. We would like to hear from you if you have a background in PC support, networking, and helping office workers with technology. This is an in-office and client onsite position in the Raleigh-Durham, NC area. You will be working out of our office or onsite at clients in our service area. Learn more about us at rcor.com. To apply, email [email protected].

Typical Experience: 12-36 months . The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Required Experience: - Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. - Enhanced computer literacy is required. - Understanding of call center environment and Service Desk role. - Experience with ServiceNow is preferred. - HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. - Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. - Advanced troubleshooting and problem solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. - Ability to organize and follow more complex and/or detailed technical procedures. - Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. - Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. - Demonstrated sense of ownership, reliability, and urgency. - Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. - Proficient in translating technical issues into understandable terms for non-technical users. Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.