B-Level Technician
Information technology/support technician job in Spokane Valley, WA
The Applied Technologies division at Wagstaff specializes in the engineering and fabrication of stainless steel gloveboxes for the nuclear industry. Our team is growing in this division!
Pay: $26.00 - $38.00 per hour*, depending on experience
*Pay includes shift differential & premium
Sign-On Bonus: $5,000 (terms & conditions apply)
As an employee of Wagstaff, youll enjoy:
Paid non-working holidays
Monthly, site-wide BBQs
Up to 8% retirement contribution
Annual bonus program
1200 Sqft onsite gym, accessible 24/hrs a day
Family-friendly, company-wide events
To review our full benefits summary, please visit
https://www.wagstaff.com/Wagstaff/Careers.htm
Want to learn more about Wagstaff? Join us for a virtual tour!
https://www.careerexplorenw.org/fieldtrip?tour=Wagstaff
Job Summary
Ensure that quality standards are met by assessing products and processes to specified criteria using defined processes. Participate in the improvement of quality standard processes as they pertain to manufactured products, team and company processes and procedures, the plant, and employees.
Primary Job Responsibilities
Perform weld and NDE (VT/PT/MT/UT) inspections on various stainless steel weldments and fabricated equipement
Inspect and report on materials, services, processes, and products using measuring instruments and techniques to ensure conformance with the companys quality standards
Enter data and maintain paper and electronic quality records where required
Participates in problem solving and continuous improvement projects
Represent Wagstaff when interacting with auditors, customers, suppliers and visitors
Communicate with customers and suppliers on quality-related issues as directed by the Quality Assurance Manager
Prepare inspection sheets
Collect, monitor, organize, report, and distribute data as it relates to quality functions of Wagstaff
Prepare and present reports
Assist with specialized inspections as it correlates with individual certifications.
Abide by company policies
In order to achieve business objectives, work weeks in excess of 40 hours may be required
Other duties as assigned
Requirements:
Candidates must have at least 2 years of dimensional and NDE inspection experience
Ability to read blueprints and mechanical inspection skills, experience/training in Geometric Dimensioning and Tolerance (GD&T)
Candidates must have vision capable of reading a Jaeger Number 1 or equivalent type and size letter at no less than 12 inches (natural or corrected vision). Candidates cannot be color blind
Candidates must be physically able to perform inspections in a manufacturing environment, including the operation of overhead cranes, jibs, and forklifts, after undergoing company training
Proficient in the use of Microsoft Office business software
Detail-oriented, accurate, and thorough
Preferred candidate qualifications:
Current AWS Certified Weld Inspector (CWI) with NDE Level II credentials (VT/PT/MT/UT) or the ability to quickly acquire NDE Level II credentials with company-provided training.
Experience with AWS D1.1 & 1.6 and ASME Section VIII & B31.3 weld inspections highly desirable.
Experience with stainless fabrication highly desirable.
Working Environment
While performing the duties of this job, work is performed primarily in an adequately lit, well ventilated, climate controlled general office environment. Close computer work is regularly required. The work usually involves minimal physical exertion. The noise level in the general office environment is usually moderate.
This job may require occasional or more frequent interaction with employees on the manufacturing shop floor. While on the shop floor, the employee may be exposed to fumes, airborne particles, toxic or caustic chemicals, risks of moving equipment and parts, and other risks associated with a manufacturing environment. Because of this environment and associated risks, coordination with shop floor managers/employees may be necessary before entering the shop floor, and use of job appropriate personal protective equipment and clothing is required on the shop floor. The noise level on the shop floor is often loud.
Employment at Wagstaff is dependent on successfully passing a company-paid drug screening and background check upon hire. Benefits eligibility is subject to the terms and conditions of the applicable policies, plans and programs of Wagstaff.
Wagstaff, Inc. is an Equal Opportunity/Affirmative Action employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.
PM22
Compensation details: 24-40 Hourly Wage
PI7a8272dafd35-31181-38839668
IT Support Specialist
Information technology/support technician job in Coeur dAlene, ID
Job DescriptionDescription:
Company: Cogo Nation
EDUCATE - LOAN - INVEST
We get more of what we want by helping others get more of what they want
THE OPPORTUNITY:
Cogo Nation operates at the intersection of real estate education, private lending, commercial development, and digital marketing. Our growing portfolio includes national brands such as Secured Investment Corp, Cogo Capital, Lake City Servicing, and The Lee Arnold System of Real Estate Investing. Headquartered in scenic Coeur d'Alene, Idaho, we're proud to be recognized Top 10 Best Places to Work in Idaho for three consecutive years.
We're looking for an IT Support Specialist with a strong service mindset and a root-cause approach to troubleshooting. You enjoy helping people, but you also think in causes, not just symptoms. You like learning why something broke, so it doesn't keep breaking. This is a hands-on, in-office role supporting day-to-day user needs, new user onboarding, and office technology setups/moves.
WHAT YOU'LL DO:
Provide front-line user support for hardware, software, and account access issues across the organization.
Set up and onboard new users: provision accounts and access (e.g., Microsoft 365), configure workstations, and deliver basic training on system use and best practices.
Troubleshoot Windows devices, Microsoft 365 applications, and common business software using a root-cause mindset (isolate variables, validate assumptions, confirm resolution).
Support device lifecycle activities, including imaging, updates, workstation refreshes, peripheral management, and basic asset tracking.
Assist with Microsoft Intune-managed endpoints and modern device administration as skills develop.
Perform hands-on tasks such as moving equipment, organizing work areas, running basic cabling, and supporting office/conference room setups (occasional lifting up to ~50 lbs).
Maintain accurate documentation and update tickets promptly in the IT support system; capture what was tried and what fixed it, so future incidents resolve faster.
Prioritize requests effectively to keep teams productive and minimize downtime.
Collaborate with IT leadership to continuously improve standards, documentation, and the end-user experience.
WHAT YOU'LL NEED:
Some IT support experience preferred but not required. Early-career candidates welcome if you can demonstrate strong troubleshooting aptitude and a genuine interest in continuing education.
Interest in certifications or structured learning is strongly preferred (e.g., CompTIA A+/Network+, Microsoft fundamentals, labs, coursework, or equivalent).
Ticketing experience is a plus (not required); ability to write clear, professional notes is expected.
Strong communication skills, patience, professionalism, and a helpful attitude.
Foundation in Windows and Apple operating systems, basic networking concepts, and common IT troubleshooting.
Familiarity with Microsoft 365 environments; exposure to Intune or modern endpoint management is a plus.
Ability to work independently, follow through on commitments, and stay organized in a fast-moving environment.
Comfortable in an active, hands-on role that supports office needs as well as technical work.
GROWTH & DEVELOPMENT PATH:
This position offers a clear path to advance into areas such as:
Microsoft 365 & Intune Administration
Systems & Infrastructure Support
Endpoint Security & Compliance
WHY YOU'LL LOVE IT HERE:
Full Benefits Package: Medical, dental, vision, EAP, and confidential support from Marketplace Chaplains-available 24/7 for life's tough moments.
PTO + 9 Paid Holidays + Paid Birthday Holiday: Because rest isn't a luxury, it's a necessity.
401(k) + Profit-Sharing Opportunities: Build a future you're proud of.
Free Shoes: After 90 days and a one-page book report on a book selection by Lee Arnold, you'll earn a new pair of kicks (up to $250!).
Get Paid to Read: Join our Book Club and earn up to $1,560/year just for reading and sharing your thoughts.
Unlimited Learning: Access over $300,000 in industry-leading training and education. No gatekeeping here.
Career Growth: Big opportunities, real advancement.
Referral Bonus: Bring your friends. Get rewarded.
Culture That Celebrates You: From company potlucks and monthly wins to our legendary Christmas party, birthday surprises, walk-a-thons, and sports tournaments. We work hard and have fun doing it!
A Culture of Excellence, Ownership, and Purpose: You'll never just be a number here.
At Cogo Nation, we value drive, integrity, and a willingness to grow. If you're passionate about what we do but don't meet every qualification, we still encourage you to apply. Your potential matters more than perfection.
ABOUT COGO NATION:
Cogo Nation is more than a brand. It's a movement of entrepreneurs, real estate investors, brokers, and rehabbers committed to building lasting wealth together. Founded by Lee Arnold, Cogo Nation was born out of a bold idea: that financial freedom should be learned, shared, and scaled. What began as a single training system, the Circle of Wealth, has grown into a national community anchored by real results, strong values, and powerful partnerships.
Today, Cogo Nation brings together a thriving network of corporate team members, regional coaches, private lenders, and clients. Our collective mission? To unlock prosperity for every person in the ecosystem, whether they're just starting out or scaling to new levels.
Cogo Nation includes the Lee Arnold System of Real Estate Investing, which provides education and mentoring for real-world investors; Cogo Capital, a nationwide private money lender offering fast and flexible funding; Secured Investment Corp, which delivers trust deed and private equity investment opportunities, and Lake City Servicing. At Cogo Nation, we believe wealth is a journey best traveled together…and we're just getting started!
Requirements:
Service Desk Escalation Engineer
Information technology/support technician job in Spokane Valley, WA
Who We're Looking For: Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required-just your sharp skills and a passion for problem-solving!Your Mission (should you choose to accept it):
Rescue & Resolve: Tackle escalated tech issues from Level 1-hardware gremlins, software glitches, and network hiccups don't stand a chance.
Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity).
Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe.
Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others.
Update & Protect: Deploy patches and updates to keep systems running smoothly and securely.
Collaborate: Partner with team members and other IT teams to crush complex challenges.
Be the On-Site Hero: Provide remote
and
in-person support, sometimes saving the day means showing up IRL.
Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars.
Your Superpowers (a.k.a. Qualifications):
Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry).
Experience: 2-4 years in IT support (you've seen it all, from password resets to network meltdowns).
Tech Mastery: Windows, mac OS, Active Directory, Office 365, and networking are your bread and butter.
Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns).
Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down.
Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must.
Why You'll Love It Here:
Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who've got your back.
Grow Fast: Level up your skills with real-world challenges that keep you sharp.
Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools).
Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small.
The Nitty-Gritty:
Location: Primarily office-based, with occasional travel to client sites (adventure included).
Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee).
Physical Skills: Able to lift 50 lbs (because cloud storage hasn't replaced
all
the heavy lifting… yet).
Ready to Join the Crew?
If you're ready to fix, troubleshoot, and high-five your way through the IT world, hit “Apply” now. Warning: This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru.
Let's build a smoother digital future-one ticket at a time.
Auto-ApplyDynamic PC Support Techician
Information technology/support technician job in Spokane, WA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
On-Call IT Field Technician - Spokane , WA - Hiring NOW
Information technology/support technician job in Post Falls, ID
Job DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
???? Intro Call - A recruiter will contact you for a quick chat
???? Onboarding - Complete paperwork and tax forms electronically
???? Background Check - Mandatory before activation
???? Set Your Availability - You enter your availability in our tech portal
???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
Help Desk Coordinator
Information technology/support technician job in Coeur dAlene, ID
Are you a tech-savvy problem solver with a passion for helping others? Do you enjoy being the go-to person when systems go down or software issues strike? If so, we invite you to join our IT team as a Help Desk Coordinator. In this vital frontline role, you'll serve as the primary point of contact for County staff experiencing hardware, software, or telephone issues. You'll work under general supervision, but your impact will be broad - ensuring that our employees stay connected and productive.
Why You'll Love This Opportunity:
* Competitive Pay: $22.07 to $26.20 per hour depending on experience
* Amazing Benefits: Enjoy an exceptional benefits package, including health care for eligible employees and their dependents through our free medical clinic, offering primary care, medications, lab services, and more.
* Generous Paid Time Off: Earn up to 8 hours of vacation each month, with increases based on your years of service. We believe in giving you time to relax and recharge!
* Secure Your Future: Benefit from a strong retirement plan through the Public Employees Retirement System of Idaho (PERSI), so you can feel confident about your future.
* Career Growth: Opportunities for advancement and eligibility for public student loan forgiveness.
Do You Have What It Takes?
* Associate's degree or certification in Computer Information Systems or a related field
* At least three years of IT support experience
* or an equivalent combination of education and experience
* Strong communication skills and a customer-focused mindset
* Experience with Microsoft Windows 10 or higher, Office 365, and Active Directory
* Familiarity with telephony systems (Mitel preferred)
* Ability to obtain and maintain a valid driver's license
What You'll Do:
* Respond to and diagnose user requests related to PCs, software, and telephone systems
* Provide hands-on support and instruction for desktop applications and County Intranet tools
* Troubleshoot workstations, basic networking issues, and software applications
* Log, track, and report technical issues, identifying trends and recommending improvements
* Support the administration of user accounts using Active Directory
* Manage internal phone systems, collaborating with vendors and configuring changes via Mitel software
* Assist in user training and documentation related to IT systems and procedures
* Explore the full job description to see if this role is the right fit for you
Why You'll Love Working Here:
You'll be working in Kootenai County, one of the most picturesque places in northern Idaho! Nestled among scenic mountains and over 20 pristine lakes, our county is an outdoor enthusiast's dream. Located in Coeur d'Alene, you'll enjoy a low crime rate, access to stunning natural beauty, and a peaceful, friendly community-making it the ideal place to work and live.
Ready to Apply?
Visit our online application page Kootenai County Employment Opportunities to submit your Application, Cover Letter and Resume by 5:00 PM PST January 9, 2026
Questions? Reach out to our Human Resources team at ************** or email ******************.
Equal Opportunity Employer/Vets Preference/Drug-Free Workplace
Easy ApplyNow Hiring IT and Telecom Field Technicians
Information technology/support technician job in Post Falls, ID
Benefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid driver's license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour
About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start.
The Road This Far
Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
Auto-ApplySite Services - Swing Shift
Information technology/support technician job in Post Falls, ID
Buck Knives creates purpose drive knives that perform for generations.
We are looking for a Site Service Representative to join our team to help us promote our legendary products.
Responsible to complete tasks, guide and coordinate the site service team in the cleaning of the building and equipment, while promoting a safe, efficient and productive team environment.
SCHEDULE: Mon. - Thurs., 3:30 pm - 1:30 am.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities include but are not limited to the following:
Cleaning of the facility, including restrooms, breakrooms, lobby, sweeping, vacuuming, mopping, etc.
Scheduling of Site Service Team.
Assist in cleaning of machinery.
Sweep and mop production isles, and dust machinery.
Order, stock and maintain cleaning and break room supplies.
Clean out machines and coolant spills
Empty barrels within assembly.
Setup and teardown for all special events.
Operates a forklift and pallet jack.
Ability to handle sharp knives and other items continuously throughout the shift.
Comply with all standard safety practices, safety rules, and all Company rules and policies.
Regular attendance is an essential function of this position.
All other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
QUALIFICATIONS
Excellent communication, ability to work well with others.
Ability to follow verbal and written instructions.
Excellent organizational skills with attention to detail.
Forklift experience preferred.
EDUCATION/EXPERIENCE
High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment will include office areas, manufacturing areas and warehouse/shipping areas.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually quiet.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Auto-ApplyCustomer Support Technician
Information technology/support technician job in Post Falls, ID
The RRS Customer Technologies Technician supports Red River Software's products for customers nationwide. In this role, you will intake, document, triage, investigate, and resolve complex technical issues in a fast-paced, customer-focused environment. As your expertise with RRS products grows, you will also assist with remote software installations, working closely with customers and service providers to ensure smooth deployment and a high-quality experience.
The position requires strong technical aptitude, exceptional attention to detail, and a proactive, solutions-oriented mindset. Technicians work cross-functionally to troubleshoot advanced issues, maintain accurate documentation, provide customer training, mentor new employees, and contribute to internal knowledge resources. They help manage escalated cases, perform quality assurance checks, and support continuous improvements across the support team.
Qualified candidates bring experience in technical support, customer communication, issue documentation, and use of tools such as Microsoft Office, CRM platforms, and SQL databases. Success in this role depends on strong problem-solving skills, the ability to collaborate effectively with both technical and non-technical stakeholders, and a commitment to delivering efficient, customer-centered solutions.
:
Summary
The RRS Customer Technologies Technician is responsible for supporting Red River Software's products for customers nationwide. C-store Industry experience preferred.In this role, you will intake, document, triage, investigate, and resolve complex customer software issues within a fast-paced, collaborative environment. As your knowledge of Red River Software products deepens, you will also assist in performing and supporting remote installations of these solutions, partnering with customers and service providers to deliver a high-quality experience that helps their businesses operate efficiently and profitably.
The Customer Support team is comprised of dedicated, multi-functional professionals operating in a dynamic, customer-centric environment. We seek individuals who demonstrate exceptional attention to detail, a strong technical aptitude, and a proactive, solutions-oriented mindset.
Job Description
General Responsibilities:
Provide a high level of customer service to our customers and internal team members. Respect and value diversity. Excellent customer service skills and telephone support etiquette.
Review, research, and resolve the most complex and high-priority issues.
Maintain accurate data capture in tickets to enable integrity and complete customer communications.
Respond to, analyze, investigate, problem solve, and resolve users' incidents/tasks promptly.
Build and maintain a strong technical and analytical understanding of RRS to resolve issues without the need to escalate to other technical teams, wherever possible.
Manage escalated technical issues and coordinate fixes across departments.
Proficient in interacting with and creating a collaborative working environment amongst and with technical staff, non-technical end-users, and multiple levels of management.
Provide advanced troubleshooting assistance, including changes in status and next steps.
Assist with training new employees.
Train users on the use of the software products and processes.
Show proper procedures to follow during day-to-day activities.
Act as a mentor for new employees.
Maintain records of customer communications, including documenting problems and resolutions.
Monitor support queues to ensure that reported issues are being triaged and addressed promptly.
Create and maintain knowledge base articles to support team development and efficiency.
Develop an ability to train end-users in the use of the software.
Conduct quality assurance checks on resolved tickets to ensure customer satisfaction and follow up on open issues to provide timely updates to customers.
Assist in installing hardware, software, and peripheral equipment, following design or installation specifications.
Demonstrates good judgment in independently selecting methods and techniques for obtaining solutions.
Passion and Initiative regarding technical support processes, standardization, methodologies, and documentation.
Proven personal time and capacity management skills minimizing white-space or idle time
.
Participate in professional organizations to stay current and relevant and improve expertise as it relates to the information technology industry.
Creativity when it comes to finding ways to make the software work for unexpected customer needs.
Qualifications and Education Requirements
2+years experience in any of the following industries: Accounting/Bookkeeping, Fuel Jobbers Operations, CO-OP Operations, Fuel Station Servicing,
2+ years' proven experience in a technical/systems support role with direct customer interaction.
3+ years experience with Microsoft Office Suite including MS Outlook, MS Teams, MS Excel, MS Word
2+ years experience in the documentation of issues, processes, and SOP's (Standard Operating Procedures).
Preferred Skills
Associate or bachelor's degree (Optimal areas of study include: Computer Science, Operations, Business, Accounting, SQL Databases).
Experience with identifying and assisting in developing process improvements.
2+ years of experience utilizing an enterprise CRM solution. (Hubspot)
2+ years of experience working with SQL databases, including writing and optimizing queries, statements, and stored procedures.
Experience managing customer expectations regarding issue resolutions, install scheduling changes, and customer concerns.
Skilled in software testing and troubleshooting to identify and resolve potential issues.
Worker Type:
Regular
Number of Openings Available:
1
Junior Systems Administrator - Onsite Position - Sandpoint, Idaho
Information technology/support technician job in Sandpoint, ID
Kaniksu Community Health is a non-profit, award-winning Community Health Center that provides integrated, team-based healthcare in north Idaho.
Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatrics to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care.
But we're not just invested in our patients - we're invested in our people. We know that our overall success is a combined effort, and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a "family" spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.
The benefits of working for KCH include:
Medical, Dental, Vision, and Life insurance
Education Assistance and Guided Career Pathways
4% 401K employer match
In-house medical, dental, or behavioral health services
Year round, affordable on-site childcare at KCH Kid's Club
Are you eager to grow your IT career in a supportive and hands-on environment? We're looking for a Junior Systems Administrator to join our team on-site, where you'll play an essential role in keeping our organization running smoothly.
In this entry-level position, you'll provide technical support and assist with the day-to-day IT operations that power our organization. This is an excellent opportunity for someone with foundational IT experience and a genuine passion for learning and expanding their skills in areas like Microsoft 365, networking, server and cloud administration, and virtualization.
If you're ready to build your expertise, contribute to a collaborative team, and take the next step in your IT career, we'd love to hear from you!
Working under the guidance of the IT Manager, a typical day for the Junior Systems Administrator might include:
Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
Troubleshoot and resolve common technical issues related to desktops, laptops, printers, mobile devices, Wi-Fi, etc.
Perform scheduled visits to additional medical offices for on-site support and service. (Auto milage is reimbursed)
Assist with user account setup, password resets, and access requests.
Support staff with Microsoft Office 365 and other standard applications.
Perform routine system checks, and verifications of backups and continuity of data.
Document support requests, solutions, and troubleshooting steps.
Escalate more complex issues to senior IT staff as needed.
Assist with inventory management of IT equipment and supplies.
Participate in IT projects and contribute to process improvements.
Commit to continuous learning and professional development in IT best practices.
Responsible for relating well to people from diverse ethnic and cultural backgrounds and for having empathy for patients with demonstrated ability to treat them with dignity and respect.
Experience Needed to Land this Gig:
High school diploma or equivalent required; associate's or bachelor's degree in IT or related field preferred.
Excellent customer service and communication skills. There is no such thing as over communicating.
Provide white glove service to our medical staff, so they can focus on what they do best, saving lives!
Industry certifications (Microsoft, CompTIA, Cisco, etc, are an asset but not required.
Some prior IT support experience (internship, help desk, or similar role preferred).
Foundational knowledge of email and Microsoft Teams.
Basic understanding of computer hardware, operating systems (Windows/mac OS), and common applications.
Familiarity with networking fundamentals (Wi-Fi, Ethernet, VPN, etc.) is an asset.
Strong problem-solving skills with a willingness to ask questions and learn.
**We're excited to welcome new team members, but please note that we're unable to offer visa sponsorship or relocation assistance at this time.
Work Schedule:
Full Time
No. of Hours/week - 40
4x10s
Power Systems Field Technician
Information technology/support technician job in Liberty Lake, WA
This position is responsible for performing contracted routine services for customers under supervision. Fields of service are limited to “Power Systems” products that include, but are not limited to, electric power generation (diesel and gas), diesel industrial engines, automatic transfer switches and other system related components.
SUCCESS AT WESTERN STATES: Western State's culture is based on passion for our Vision and VALUES. We are fiercely committed to SAFETY and sending
every employee, safely home, every day
. We strive for EXCELLENCE in all we do and are proud to be a “play to win” organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization. We drive INNOVATION by challenging the status quo and embracing change.
ESSENTIAL FUNCTIONS:
Under supervision, performs routine maintenance on generator packages, industrial engine packages, and electric power generation system components, including both Caterpillar and non Caterpillar branded products.
Assists senior technicians with load bank testing including cabling and cable termination.
Performs basic troubleshooting and repairs.
Assists EPG Field technicians and EPG Specialty Field Technicians as required.
Performs detailed inspections on electric power generation and industrial engine products.
Prepares service reports that accurately documents activities, issues and up-sell opportunities.
Prepares required documentation including work orders, parts lists and time cards in an accurate and timely manner.
Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image.
Adheres to all customer requirements while on job site.
Adheres to all customer care standards.
Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
Work within and promote corporate vision, mission, and values of the organization.
Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
Excellent customer service skills.
Ability to work overtime with minimal notice required.
Ability to travel frequently with the potential of overnight stays.
Knowledge and use of Microsoft computer products or other comparable systems required.
Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.
Knowledgeable in electric power generation systems.
Consistent attendance.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
Associate Degree from an accredited vocational school preferred or comparable work experience required.
3 years experience with troubleshooting and maintenance methods for “Power Systems” products required.
Must own required tools.
Must meet DOT requirements.
Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting.
Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach.
Must be able to meet all safety requirements for applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
This role is designated as safety-sensitive.
Data Center Technician - USA - Coeur d Alene- On-site
Information technology/support technician job in Coeur dAlene, ID
Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision hassles, setting new benchmarks in data center solutions. We're seeking skilled Freelance Data Center Technicians to join our growing team. If you have expertise in data center operations and want flexible work, we'd love to hear from you.
Job Overview:
As a Freelance Data Center Technician, you will play a key role in delivering on-demand support to our global data centers. Your responsibilities will include hardware installation, troubleshooting complex issues, and managing network operations, ensuring optimal performance and reliability. We're looking for someone with deep expertise in data center equipment and software who can work independently while collaborating with remote teams. In this role, you'll be essential to maintaining smooth, secure, and efficient data center operations, contributing to our high standards of service excellence.
Key Responsibilities:
Install, configure, and maintain servers, networking equipment, and other hardware to ensure optimal performance and maximum uptime, facilitating seamless operations within the data center.
Monitor data center operations both remotely and on-site, quickly diagnosing and resolving hardware, software, and connectivity issues to minimize downtime and maintain service reliability.
Configure, manage, and troubleshoot networking devices, including Cisco and Juniper routers, switches, and firewalls, to ensure secure and efficient network operations that align with organizational standards.
Manage and troubleshoot both Linux and Windows-based systems, performing essential updates, patches, and security enhancements to keep systems secure and up-to-date.
Document all installations, repairs, maintenance tasks, and system performance, providing comprehensive reports to the remote management team to ensure transparency and accountability in operations.
Implement and maintain security protocols to protect the integrity of the data center infrastructure, ensuring compliance with industry standards and best practices for data security.
Collaborate with remote IT teams, vendors, and stakeholders to enhance data center operations, actively participating in the planning and execution of projects that drive efficiency and innovation.
What We Offer:
Flexibility: Work around your existing freelance or permanent job. You choose the tickets you want to pick up, with no minimum hour commitment.
Professional Environment: Join a professional work environment where you can reconnect with the practical side of IT.
Competitive Compensation: We offer competitive rewards for your compensation and efforts.
Growth Opportunities: Work with compelling clients and seize opportunities to grow in your field.
Education:
Associate or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required.
Experience:
3+ years of experience in data center operations, with a strong focus on independent or freelance projects.
Technical Skills:
Extensive hands-on experience with Cisco and Juniper networking devices.
Strong proficiency in managing and troubleshooting Windows and Linux-based systems.
Solid understanding of networking principles (TCP/IP, DNS, VPN, VLANs).
Experience with virtualization technologies such as VMware or Hyper-V is a plus.
Certifications:
Valid certifications like Cisco CCNA/CCNP, Juniper JNCIA/JNCIS, or CompTIA Linux+ are highly desirable.
General Requirements:
Ability to travel to various data center locations on short notice.
Flexibility to work outside regular hours, including nights and weekends if required.
Must have access to necessary tools and equipment to perform data center tasks.
Strong problem-solving skills, with the ability to work independently and remotely.
Excellent communication skills for collaboration with remote teams.
Real Estate Administrative Support Launch Your Career with Industry Leaders
Information technology/support technician job in Coeur dAlene, ID
Job DescriptionSalary: $15 - $18
The Opportunity Coldwell Banker Schneidmiller Realty is seeking a dedicated individual to join our support team. We dont just offer a job; we offer an education in the real estate industry within an environment built on mutual accountability and trust. Whether you are an experienced administrator looking for stability or a future real estate professional seeking to learn the ropes from the ground up, this role provides the foundation for success.
Our Culture & Values
We believe in the "Golden Rule"treating others as you want to be treated.
We are committed to open, direct communication and maintaining a climate that promotes your personal development and achievement.
What We Offer You (The Benefits) We value your time and service. To ensure a healthy work-life balance, we offer:
Comprehensive Health: Medical and Dental insurance plans (available for eligible full-time staff).
Financial Future: 401k Pension and Profit Sharing Plan availability.
Time to Recharge: A generous Paid Time Off (PTO) program that combines vacation and sick time, increasing with tenure.
Holidays: 12 observed holidays per year, including major holidays off and floating holiday opportunities.
Professional Environment: A drug-free workplace focused on professional appearance and conduct.
Your Role As a member of our staff, you are the backbone of our agents' success. You will:
Support our sales associates by providing high-quality service and administrative backing.
Assist in maintaining efficient operations and organizational excellence.
Gain an "inside look" at successful business tactics in real estate (Note: Staff positions are non-compete roles, meaning you focus 100% on administration rather than selling, allowing you to master the business side first).
Our MissionColdwell Banker Schneidmiller Realty was founded to provide our real estate clients with the best possible service and advertising when buying or selling their property. Because each customer is unique, we offer a wide variety of services and our agents are motivated to find the perfect Property for their clients. As staff, we support our agents, and are constantly looking to train and advance our knowledge of how we can better serve them.
IT Support Engineer - (MSP)
Information technology/support technician job in Spokane, WA
Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 4years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management)
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
MUST have worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Spokane, WA
IT Support Engineer - (MSP)
Information technology/support technician job in Spokane, WA
Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management)
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
MUST have worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Network Support Specialist II
Information technology/support technician job in Spokane, WA
This is a professional/technical support position reporting to the Network Technologies Engineer. The position is responsible for activities relating to college-wide technical, telecommunication and network management and support training and assistance. An employee in this position is expected to utilize independent judgment in making decisions in accordance with established professional guidelines, technical standards and college policies and procedures.
Essential Functions/Duties
Essential Functions/Duties:
* Maintain regular attendance.
* Manage inventory of networking equipment and departmental equipment.
* Administer, Configure, and Maintain College Networking Environment (LAN, WAN), Virtualized Servers, and VoIP system. Azure/AD.
* Administer, Configure, and Maintain College Backup System.
* Document Network Changes as well as maintain and Enforce Security Best Practices.
* Assist Network Technologies Engineer on tasks as directed.
* Work with vendors/contractors to facilitate networking projects.
* Provide one-on-one end-user technical support and interaction with customers in a highly professional and competent manner.
* Commute between campuses as needed to resolve problems.
Typical Qualifications
Required Skills:
* Ability to work independently with the responsibility for planning details of procedures and methods to obtain definite objectives and to make decisions within the broad limitations of policies and professional standards.
* Experience with Microsoft Technologies including Server, Exchange, DFS, DNS, DHCP, File/Print Servers, IIS, Active Directory, Group Policy, and Webex.
* Experience with Azure and active directory (AD): Provisioning resources and maintaining the cloud environment by adding new servers or databases as needed.
* Experience with Cisco Technologies including VOIP, Routing, Switching, and Wireless.
* Experience with Server Virtualization technologies.
* Experience in programming/scripting to enhance network management functions and capabilities.
* Experience with structure cabling termination methods and standards.
* Good organizational skills, with special attention to detail. Good oral and written communication skills. Ability to work well with others. Good human relations skills. Ability to maintain confidential information.
* Certification Required: CCNA.
* Recommended Certifications: CCNP, AZ-800.
* Four years of networking experience is recommended.
* Must possess demonstrable experience in MS Office, MS Project, and Visio.
Working Conditions/Additional Information
* Must be able to come in on weekends and holidays as needed to complete planned projects.
* Must be able to work proficiently in a busy, multi-office work area.
* Must be flexible and able to adapt well to changes.
Salary and Benefits Information
* This position is level C17.
We offer a comprehensive benefits package that includes medical, dental, and vision coverage; short-term disability; paid holidays and sick leave; vacation (excluding faculty positions); retirement benefits for eligible employees; and college fee waivers.
Required Education
* Graduation from a standard high school (or equivalent) is required.
* CCNA Certification required.
Preferred Education:
* A 2-year degree or equivalency in Information Technology or Networking Engineering from an accredited school or college is preferred.
Required Experience:
* Two years of Information Technology work experience with two years of direct support of network and/or telecommunication systems.
Preferred Experience:
* Recommended Certifications: CCNP, AZ-800.
* Four years of networking experience is recommended.
Supplemental Information
Submissions that do not include all parts of the following required information will not be considered:
* a resume.
* an electronic job application (all sections MUST be completed).
* CCNA certification.
Important Information
* If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
* Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship.
* To request Veteran's Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application.
* Polk State College is a drug-free workplace.
* Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodation is considered on a case-by-case basis.
* Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment.
* Polk State College does NOT provide relocation assistance for this position.
Equal Opportunity Statement
Polk State College does not discriminate on the basis of race, color, national origin, ethnicity, sex, age, religion, sexual orientation, gender transition, marital status, genetic information, disability, or pregnancy in its programs, activities, or employment. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Title IX Coordinator
999 Avenue H, NE
Winter Haven, FL 33881
************
*******************
We encourage applicants to provide feedback of their experience or request help at ****************.
Easy ApplySecurity Support Specialist
Information technology/support technician job in Spokane, WA
Amentum has an upcoming opportunity for a part-time or full-time Security Support Specialist position in Spokane, WA. In this role, you will provide support in maintaining an effective and comprehensive Information, Personnel, Physical, and Industrial security program in support of a government contract. You will be responsible for the management of personnel security clearances and implementing security policies and procedures associated with a Sensitive Compartmented Information Facility (SCIF). You will also support the customer with processing and protecting Sensitive Compartmented Information (SCI), clearing personnel for site visits, and assisting government security officers on various security related matters.
Responsibilities:
* Conducting comprehensive reviews of: DISS (Defense Information System for Security), soon to be NBIS (National Background Investigation Services), in association with DoD Manual 5105.21 Vol 2 requirements.
* Provide support to personnel clearance actions and on issues of personnel eligibility and "need-to- know" factors within the organization.
* Maintain specific program guidance relative to security disciplines and ensure the complete protection of all sensitive program components.
* Support all unit personnel security education and training programs.
* Support compliance with directives, regulations, and operational instructions that enforce national level and DoD policy and guidance regarding the administration and maintenance of SCI.
* Support the implementation and administration of local procedures for processing requests for security clearances for military, civilian, and industry personnel. Initiate request for personnel security accesses consistent with directives.
* Ensure that requests for security clearances are screened and verified, and that all necessary forms and documentation have been completed before processing for clearances. Monitor DISS (soon to be NBIS) security database for clearance status updates.
Other Duties Include:
* Coordinate personnel for indoctrinations into SCI.
* Compose and maintain personnel security files with relevant information pertaining to SCI clearances.
* Prepare Transfer-in-Status (TIS) clearance messages for personnel requiring access at gaining/losing units.
* Implement appropriate SCI standards as well as provide thorough briefings on local procedures.
* Provide guidance on appropriate classification of information, to include document as well as visual aid/slide show review.
* Support Government investigations of security violations and identify appropriate corrective actions.
* Coordinate courier duties and perform escort duties.
* Coordinate incoming/outgoing visit request and maintain annual visit notification requests.
* Maintain records and inventories of badges and keys/codes.
* Perform ancillary day-to-day security activities pertaining to facility security to include but not limited to lock-up and changing cipher combinations.
* Responsible for updating JADE (Joint Access Database Environment) with change in status of cleared personnel.
* Prepare written reports of facility surveys and inspections.
Minimum Qualifications:
* Must have an Active Top-Secret clearance with SCI access; applicant must maintain clearance in active status. Clearance investigation close or Continuous Evaluation (CE) date must be no more than 4 years 6 months at the time of application. Note: US Citizenship is required to maintain an Active US Government Clearance.
* Minimum 5 years' experience in personnel security regulations, policies, and programs. A general overall knowledge of personnel security concepts, methods, practices, and procedures as is required for daily management of SCI billet program.
* Minimum 5 years of comprehensive experience and practical knowledge of SCI Security Principles and Procedures. Active Security Professional Education Development (SPED) certification.
* Operational experience with DISS (soon to be NBIS) to perform day to day taskings such as processing visit access requests, updating personnel access, and initiating an investigation.
* In-depth knowledge of building, accrediting, and managing SCIFs across various government agencies. Ability to prepare Fixed Facility Checklists for client.
* Extensive knowledge and experience with DoD Manual 5105.21 Vol 2, National Industrial Security Program Operating Manual (NISPOM), Information Security Oversight Office (ISOO).
* Experience with confidentiality requirements related to sensitive personal information, clearance investigations, OSI files, as well as the procedures, which must be followed to protect the information.
* Thorough understanding of security training concepts, programs, procedures, and practices that aid and assist program managers in complying with established security programs in accordance with DoD Manual 5105.21 series.
Other Requirements:
* This is a non-remote, 100% on-site position, which may occasionally include working outside of normal business hours, including weekends and holidays to support an urgent customer need.
* This position is a drug-testing position. The incumbent is: (a) to refrain from use of illegal drugs and (b) if requested, submit to urinalysis testing.
* May be required to travel in performance of temporary duty (0-10%).
Preferred Qualifications:
* Excellent interpersonal skills and ability to work in a team environment as well as to work solo.
* Excellent oral, written, and interpersonal communication skills, both in person, via telephone, and VTC. The candidate must be able to speak and write clearly, concisely, and coherently.
* Excellent analytical, organizational, and troubleshooting skills.
* A thorough knowledge of MS Office software, especially Word and Excel.
* Experience in the administrative process to protect the security of SCI in the workplace and the sensitivity of information contained in personnel security records.
* Experience writing, interpreting, and enforcing security Standard Operating Procedures, OPSEC and Emergency Action plans.
Service Contract Act (SCA) Compensation & Benefits:
This is an hourly, overtime-eligible position that falls under the Service Contract Act (SCA). In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act. The amount you are entitled to receive will vary depending upon the fringe benefits you select now and in the future.
Compensation & Benefits:
HIRING HOURLY RANGE: $36.10/hr to $45.68/hr (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant internal equity, and alignment with market data.) This position includes a competitive benefits package. Benefits to include:
* Medical, Dental, Vision.
* 401k.
* Paid time off (PTO) accrued on a biweekly basis at 4.62 hours. Paid time off (PTO) accrued weekly at 2.31 hours per week. Accruals are based on years of service.
* 11 Paid holidays.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
Peer Support Specialist/Counselor
Information technology/support technician job in Spokane, WA
Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope
WHAT WE WILL DO FOR YOU:
As an employer of choice, we're deeply committed to supporting our employees-because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind
A 37.5 per hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status
HOW YOU WILL MAKE AN IMPACT: All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.
The WISe Peer Resource and Support Specialist will maintain the integrity of the Wraparound process. Peer counselors have lived experience in systems that service children, youth and families. A Peer counselor ideally inspires hope and the vision that recovery and resiliency is possible. A peer counselor can be a peer of an individual with mental health challenges, or a peer of a parent or guardian who is raising a child with mental health challenges. The ideal candidate will display a compassionate nature, have the ability to demonstrate and implement creative thought processes, and provide exceptional service. Communication, confidentiality and professionalism are essential parts of this position. The ability to work flexible hours including evenings and managing your work time effectively within 37.5 hour work weeks is essential.
Provide peer support on a one-to-one basis, in peer support groups, in the community such as the peer's home, meetings, court rooms, hospitals, schools, etc.
Help promote a culture that sees youth/family participation as valuable.
Be able to complete all required documentation accurately and meet all required deadlines.
Collaborate with other members of the WISe team (clinician, care coordinator) to identify how each WISe team member is addressing ongoing youth/family needs identified on cross-system care plan.
Attend monthly child and family team (CFT) planning meetings that address youth and family goals with other professional supports, natural supports, and community partners
Provide parent, guardian, and/or youth with resources to community programs.
Participate in required weekly individual supervision, case consultation, and staff meetings to explore approaches for engaging with youth and families, process themes of transference/countertransference as they occur, and identify support needed for professional growth in field
Demonstrate respect for and build on the values, preferences, beliefs, culture, and identity, of the child/youth and family, and their community. Ensure youth/families are present when decisions about them are made and encourage them to take an active role in their care planning.
Travel throughout countywide service area with mileage reimbursement allocated bi-monthly
HOW YOU WILL BE A GREAT FIT:
Identify as a consumer of mental health service.
Consumer Means:
Someone who has received mental health services.
Parent/guardian of a child under the age of 13, or a child age 13 and older who are involved, or were involved, in the treatment plan in child's mental health services.
Be in mental health/behavioral health recovery for at least one year
HS diploma or equivalent
Lived experience that enhances relatability to clients being served
Are required upon start/within 90 days of hire. Credentials may be required depending on individual program or location requirements. Submit Washington State Agency Affiliated Counselor Registration Application, CPR/First Aid, Washington State CANS certification (within 90 days of start date) and Obtain Certified Peer Counselor certification
Fluency in English, both spoken and written
Basic mastery of business applications and productivity suites
Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.
Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
Successfully completes tasks in a moderately noisy environment
Interacts with others and perform tasks in-person and through the use of technology, with moderate periods of stationary activity and minimal periods of increased physical activity including and not limited to interactions with youth in school, office or community settings.
Moves equipment/materials weighing up to 20 pounds.
Travels between worksites regularly, which requires valid driver's license, auto insurance, and motor vehicle records clearance and consistent access to a reliable vehicle.
Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches
Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program. Must not be prohibited from entering school grounds or classrooms for any reason.
On-Call IT Field Technician - Spokane , WA - Hiring NOW
Information technology/support technician job in Spokane, WA
Job
DescriptionJob
DescriptionOn-Call
IT
Field
Technician
-
PC,
Mac,
Printer
&
Scanner
Support
IT Support Engineer - (MSP)
Information technology/support technician job in Spokane, WA
Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management)
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
MUST have worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.