Information technology/support technician jobs in Colorado Springs, CO - 266 jobs

Remote Technical Support Specialist - Full Time Important Requirements (Read Before Applying) Must reside in Colorado Springs, CO or Pueblo, CO Out-of-state candidates will not be considered Weekend availability is required Start Date Monday, February 2nd! Pay & Schedule $17.00 per hour (Bi Weekly) Training Schedule (4 Weeks) Monday-Friday 9:00 AM - 6:00 PM MST Post-Training Work Schedule 1:30 PM - 10:00 PM MST Monday-Sunday Weekend work is mandatory Days off: Tuesday & Wednesday OR Wednesday & Thursday Equipment Requirements Must provide your own PC, laptop, or tablet during training Company equipment will be issued after successful completion of training Position Overview We are seeking a Remote Technical Support Specialist to provide support for Cable One internet and telephone customers. This role focuses on troubleshooting technical issues while delivering a professional and positive customer experience from a home office environment. Key Responsibilities Answer inbound customer calls for internet and phone technical support Troubleshoot: Modems and routers Wireless connectivity Email setup and configuration Diagnose phone service issues and guide customers through resolutions Follow established procedures to ensure consistent service delivery Document all customer interactions and create service tickets Use remote desktop tools to assist customers Stay current on product updates and technical changes Identify recurring issues and provide feedback to leadership Maintain and care for company-issued equipment Perform additional duties as assigned Education & Experience High school diploma or GED required 3-6 months of related experience or training preferred Prior technical support experience is a plus Skills & Abilities Strong verbal and written communication skills Ability to read and interpret technical documentation Basic math skills (percentages, ratios) Strong analytical and problem-solving skills Intermediate computer skills: Microsoft Office Windows and mac OS Comfortable working with tablets, smartphones, laptops, and desktops Professional, patient, and customer-focused demeanor Self-motivated and able to work independently in a remote environment How to Apply Apply directly through this Indeed posting A recruiter will contact qualified candidates Application Deadline:Friday, January 23rd . . The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures reliable day-to-day IT services that enable uninterrupted mission operations. Job Requirements Key Responsibilities: * Provide Tier I/II technical support for end-user systems * Install, configure, and troubleshoot Windows-based hardware and software * Support thin clients, zero clients, printers, and peripherals * Perform hands-on troubleshooting and issue resolution * Apply system configurations in compliance with STIG requirements Qualifications: * Secret clearance (required) * DoD 8140 certification, as applicable * 4 to 7 years of experience providing IT help desk or desktop support * Experience supporting DoD IT environments * Knowledge of Windows operating systems and end-user hardware * Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) Salary range: $70-110k We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law. Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures reliable day-to-day IT services that enable uninterrupted mission operations. Requirements Key Responsibilities: · Provide Tier I/II technical support for end-user systems · Install, configure, and troubleshoot Windows-based hardware and software · Support thin clients, zero clients, printers, and peripherals · Perform hands-on troubleshooting and issue resolution · Apply system configurations in compliance with STIG requirements Qualifications: · Secret clearance (required) · DoD 8140 certification, as applicable · 4 to 7 years of experience providing IT help desk or desktop support · Experience supporting DoD IT environments · Knowledge of Windows operating systems and end-user hardware · Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) Salary range: $70-110k

Bal Seal Engineering is seeking a Help Desk Analyst who provides world-class IT support to all Bal Seal employees and internal customers, delivering proactive and responsive technical assistance as needed. This role is responsible for troubleshooting hardware, software, and network issues, supporting end-user devices, and ensuring a positive customer service experience across the organization. Bal Seal Engineering delivers advanced sealing, connecting, and contact solutions that serve medical, aerospace, energy, and industrial markets. Our proprietary spring-energized seals and electrical contacts help customers achieve precision, efficiency, and reliability. Employees thrive in a culture that values craftsmanship, technical mastery, and close partnership with customers solving complex challenges. Key Responsibilities Troubleshoot and resolve software, hardware, and networking support tickets in a timely and professional manner. Issue, manage, and support employer-issued mobile and computing devices, including smartphones, laptops, USB devices, and related peripherals. Train employees on the proper use of IT systems and employer-issued devices. Perform all IT-related tasks associated with employee onboarding and offboarding. Maintain and update IT protocols, manuals, and other technical documentation. Provide courteous, prompt, and effective responses to IT support requests. Perform other related duties as assigned to support IT operations and business needs. Education High school diploma or equivalent required. Microsoft certification preferred. Experience Minimum of 2 years of experience in PC hardware support and repair strongly preferred. 2 years of experience with Active Directory and Group Policy strongly preferred. 2 years of customer service experience preferred. Experience with HelpStar or similar help desk ticketing systems preferred. Knowledge, Skills & Abilities Proficiency in PC hardware support, troubleshooting, and repair. Strong experience managing and supporting multiple mobile device types. Proficiency with Windows 11, Microsoft Office, Exchange, SharePoint, Active Directory, and Cisco products. Strong analytical and problem-solving skills. Excellent customer service and communication skills. Self-motivated, well-organized, and service-oriented with the ability to work independently. Physical Requirements Frequent standing and walking; ability to sit for extended periods at a workstation. Frequent bending, stooping, and squatting. Frequent lifting and moving of 10-25 lbs.; occasional lifting of up to 35 lbs. Frequent reaching with hands and arms to handle documents and equipment. Ability to use a keyboard and mouse for extended periods and travel throughout the facility to support users as needed. Work Environment Typical manufacturing environment. Noise levels range from quiet to moderate; hearing protection may be required in high-noise areas. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Benefits: At Bal Seal Engineering, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work. Bal Seal Engineering is an Equal Opportunity Employer Veterans/Disabled - Affirmative Action Employer. This position requires using information subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Please complete this application using your full legal name as it appears on your government issued forms of identification when you have time to go from start to finish. Application details cannot be saved along the way, and you must complete and submit the application in one sitting. If you leave your computer and return later, you may time out. REMINDER: Current DCSD employees must apply through their district log-on, this application is for external candidates only! Job Posting Title: ITS Technician I - Computer Support Technician (Site Based) Job Description: Provides technical assistance in the use of District technology for school administrative, instructional and support staff. ESSENTIAL ENVIRONMENTAL DEMANDS: Mostly clean and comfortable ESSENTIAL PHYSICAL REQUIREMENTS: ● Occasional lifting five (5) to ten (10) pounds ● Frequent sitting ● Occasional bending, squatting, or standing Position Specific Information (if Applicable): Responsibilities: Have an understanding of password systems, group access and user security: identity management, single sign-on, multi-factor authentication, etc. Monitor, resolve and close electronic work request tickets Performs other related duties as assigned or requested. Evaluate, escalate and resolve computer hardware/software problems to determine cause of malfunctions, cost and feasibility of repair and prioritize work requests. Use the District online ticketing system to create support cases, including all relevant fields and device information. Maintain an up-to-date, Site-Based inventory of all devices using District device management systems. Provide support to Site-Based staff relative to District standards, such as BYOD, device enrollment, user account creation, password resets, etc. Participate in technical training and District CST meetings to maintain skill sets for position effectiveness. Communicate site needs with the school technology team, plan installation of new hardware/software and upgrading existing technology, act as a liaison between the site and the IT department. Work with ITS Regional Support Technicians to install specialized software on site equipment as well as evaluate any new hardware/software being considered for school use. Research and consider new hardware/software requests for the site and escalate to the School Technology Team. Certifications: Valid Colorado Driver's License - Colorado Dept of Transportation Education: High School or Equivalent (Required) Skills: Excellent verbal and written communication skills, including over-the-shoulder coaching., General Office Equipment, Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions. Excellent interpersonal relations and oral and written communication skills. Ability to adapt and be flexible. Be a team player with the ability to meet the diverse needs of the school community. Basic computer and software skills. Is flexible. Has the ability to work cooperatively with supervisors and co-workers. Has the ability to perform responsibilities without the necessity of close supervision. Has the ability to communicate effectively with the school district community. Has the ability to meet attendance standards and work the hours necessary to perform the essential functions of the job. Maintains a generally positive attitude. Observes all District policies and procedures. Position Type: Regular Primary Location: Mountain Ridge Middle School One Year Only (Yes or No): No Scheduled Hours Per Week: 40 FTE: 1.00 Approx Scheduled Days Per Year: 205 Work Days * (260 days indicates a year-round position. Time off [or Off-Track Days] are then granted based on the position. Any exceptions to the normal off-track time will be noted in the Additional Position Details section above, as scheduled work days.) Minimum Hire Rate: $24.84 USD Hourly Maximum Hire Rate: $33.69 USD Hourly Full Salary Range: $24.84 USD - $42.54 USD Hourly * All salary amounts listed above are based on a full-time (1.0) FTE. If applicable, part-time salaries will be prorated according to the assigned FTE. Benefits: This position is eligible for health, vision, dental, health savings account (HSA), flexible spending accounts (FSA), District paid and voluntary additional (supplemental) life and accidental death and dismemberment insurance, short and long-term disability, critical illness and accident voluntary insurance, employee assistance program (EAP), voluntary 401(k), 403(b) and 457 retirement plan options. Time Off Plans: This position is eligible for paid sick and personal time. This position will be open until filled, but will not be open past: April 12, 2026

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Computer Systems, Help Desk Support, Remote Support Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: HELP DESK TECHNICIAN SHIFT: MIDS HOURS: 2200-0600 Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician III and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. WHAT YOU'LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician III must have: ● Education: Associates of Arts/Associates of Science ● Experience: 3+ years of related experience Required Certs: 1. Security+ CE 2. PWS 9.1 (1 of the following: A+, HDI-CSR, HDI-SCD, HDI-SCA, ITIL, Microsoft 365) GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely hourly rate for this position is between $25.50 - $34.50. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA CO Colorado Springs Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Job Type: **Geospatial/GIS/Land Services** Pay Range **$29.74 to $35.69** Date First Posted **1/9/26** Applications are being accepted through: 1/19/26 _*If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted._ **Geographic Information System (GIS) Technician** As a **GIS Technician** , you'll work alongside our other GIS professionals, engineers, and business partners to perform GIS editing for utility data, provide paper and digital map documents to customers, and assist in coordinating utility infrastructure inspection activities. If you possess solid knowledge of GIS technologies, construction, utilities documents, terminology, and practices - and enjoy supporting others through GIS-related projects - we want to hear from you! **What Else Will You be Doing?** + Editing electric utility spatial, attribute, and relationship data using ArcFM tools + Reading and interpreting diagrams, prints, specifications, AutoCAD drawings, and work scopes to digitize electric as-builts into the GIS environment + Reviewing and correcting data integrity errors related to the electric utility dataset + Assisting in preparing and maintaining project/construction reports, activity reports, and logs pertaining to GIS + Assisting in retrieval of infrastructure records for customers, and scanning and uploading electric documents into our enterprise document management system + Assisting in the development and implementation of new GIS editing, QC processes, support procedures, training of staff, and documentation + Identifying, implementing, and documenting opportunities for process improvements **Who You Are** + Demonstrated experience using GIS technologies, preferably ArcGIS and the ArcFM extension + Possession of GIS certifications and/or a bachelor's degree in Geography or a closely related field is **_valued_** - or experience in lieu of a degree and/or certifications + Basic knowledge of electric construction standards and principles is **_valued_** + Ability to communicate GIS concepts and processes effectively to a variety of audiences + Familiarity with ESRI Roadmap and Customer Care and Billing (CC&B) is valued + Possession of a valid, unrestricted driver's license is **_required_** - this job requires operating Colorado Springs Utilities' vehicles as an essential job function **Physical Requirements and Working Conditions** Exerts up to 10 lbs. of force occasionally and/or small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Positions in this class typically require reaching, standing, walking, grasping, talking, hearing, seeing and repetitive motions. **Our Commitment to Our Employees** Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important - we prove it! That's why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program. **Time Off** **to Recharge** + Vacation - Start with 13 days annually, increasing to 24 days with tenure + Personal Leave -3 days per year + Paid Holidays -12 paid holidays per year + Sick Leave - 12 days per year for personal or family health needs + Vacation Buy - Option to purchase up to 40 additional hours annually **Health & Wellness - Benefits elected are effective the first of the following month** + Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility + Zero Health: Access to hundreds of medical services at no cost + Dental & Vision: Two dental plans and one vision plan + Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy + Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in a our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities + Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses + Health Savings Account (HSA): Available with HDHP **Financial & Retirement Security** + Pension Plan: Colorado PERA provides retirement benefits and peace of mind + Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans + Disability Coverage: Short-Term and Long-Term Disability insurance available + Life Insurance: Employer-paid coverage with optional supplemental plans + Long-Term Care Insurance: Available for purchase to support extended care needs **Additional Support** + Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance + Tuition Reimbursement: Up to $5,250 annually to support continued education + Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness **_ATTENTION_** **_:_** + _All positions will be posted for a minimum of 5 calendar days._ + _Starting pay will be determined within the posted pay range based on the experience, education, and training of the successful candidate; if there is a single pay rate posted, the job starts at that rate._ + _Colorado Springs Utilities does not sponsor work visas of any kind, including H-1B, TN, or F-1 student visas (with or without OPT or STEM work authorization), or any other employment-based visas._ **_All eligible applicants must be authorized to work in the United States and work authorization must not be based on any work visa._** **Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer.** Colorado Springs Utilities is committed to the principles of Affirmative Action and Equal Opportunity in accord with Vietnam Era Veterans Readjustment Assistance Act, 38 U.S.C. § 4212, as amended (VEVRAA), and § 503 of the Rehabilitation Act of 1973, as amended (§ 503). In addition, no person shall be unlawfully discriminated against because of race, color, creed, national origin or ancestry, sex (including pregnancy, gender identity, gender expression, and sexual orientation), age, religion, veteran status, disability, genetic information, marital status, or any other basis protected under state or federal law. Human Resources shall assure Colorado Springs Utilities' benefits, classification, compensation, employee development, employee relations, and employment programs, conform to current legal and regulatory requirements and the provisions of Colorado Springs Utilities' Affirmative Action Plan in accordance with VEVRAA and § 503. **Accessibility Accommodations** . If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling ************. This option is reserved for individuals who are unable to use or require assistance with the online tools as the result of a disability and is not intended for other purposes. **E-Verify and Right to Work Notice** . Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: **************************************************************************** . If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call **************. TDD for the hearing impaired is **************. In the Washington, D.C., area, please call ************, TDD ************ Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530. **Have a question?** If you have a question about a position or need assistance from a recruiter, email us at ********************* or call ************. Job Type: Geospatial/GIS/Land Services

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Full-time Description The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues Requirements ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Utilizes product information or solution database to research, analyze, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. Record events and problems and their resolution in logs. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS Microsoft certifications preferred. KNOWLEDGE | SKILLS | ABILITIES Tech savvy with working knowledge of office automation products, databases and remote control. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills. Customer-oriented with ability to remain calm in difficult situations. Complies with HIPAA regulations for patient confidentiality. Knowledge in healthcare systems operations such as EMR. EDUCATION REQUIREMENTS High school diploma or equivalent required. BS in Computer Science or relevant field preferred. EXPERIENCE REQUIREMENTS 1 year Help Desk experience preferred. Windows experience preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes a difference. ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position. Hiring Pay Ranges: $18.00 - $28.50 per hour * Information Technology Support Analyst I - $18.00 - $21.00 per hour * Information Technology Support Analyst II - $19.00 - $23.50 per hour * Information Technology Support Analyst III - $23.00 - $28.50 per hour * The hiring pay range for this position is commensurate with the level of relevant experience and education. Health & Wellness Benefits (Subject to Eligibility Requirements) * Minimum 4 Weeks of Paid Time Off (PTO) * 11 Paid Holidays * Medical, Dental, and Vision Insurance * Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts * Company provided Live, AD&D, and Disability Insurance with supplementation options * 401(k) plan with discretionary company match and profit sharing * Discretionary annual bonus and employee referral incentives * Employee Assistance Program (EAP) * Tuition Reimbursement Program * Spanish Communication Assistant Program Incentive * Employee Banking Products Summary * Responsible for installing, configuring, and setting up Personal Computers and other network associated hardware (printers, docking stations, etc.). Responsible for software installation and configuration on desktop client workstations. Responsible for responding in a timely, professional and courteous manner to technical customer service issues. Responsible for troubleshooting computer hardware, software, and peripherals/component issues. Responsible for answering phone calls and responding to emails and voicemails from customers regarding technical issues in a timely, professional and courteous manner. Responsible for documenting technical solutions to share knowledge with team members. Essential Duties and Responsibilities * Excellent customer service and people skills. * Ability to multitask and manage multiple priorities. * Troubleshoot Personal Computer hardware, software, and peripheral issues using all available resources to resolve issue for customers in the most efficient manner. * Identify network problems or application issues and escalate to appropriate resources in a timely, professional manner. * Ability to document technical solutions in a clear, concise and accurate manner. * Ability to work extended hours as required and overtime as required. * Valid driver's license and ability to drive a licensed vehicle. * Travel to branch locations as required. * Ability to work on call duty 24x7 on rotating schedule with other staff. * Handle incoming calls in a tiered call center manner. * Address tickets from users. * Decommission PCs and Printers. * Image and prepare PCs for users. * Physically move equipment as required. * Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position. * Delivers quality of service as defined by department standards. * Maintains confidentiality as defined by department standards. * Supports the company's Mission, Vision, and Values. * Other duties may be assigned. Education and/or Experience IT Support Analyst I * High School Diploma or equivalent preferred. * 6+ months customer service experience preferred. IT Support Analyst II * 2+ years IT experience or equivalent education preferred. * 2+ years of customer services experience preferred. * Intermediate knowledge of computer troubleshooting required. * Intermediate knowledge of network troubleshooting required. IT Support Analyst III * 5+ years IT experience or equivalent education preferred. * 5+ years of customer services experience preferred. * Advanced knowledge of computer troubleshooting required. * Advanced knowledge of network troubleshooting required. Work Schedule: Monday - Friday, 8:00am - 5:00pm Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disability / Veteran ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development, and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law. ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that Applicant not provide information on age, date of birth, or graduation date from any academic institution, including on resumes. Anticipated Date of Application Window Closure: 01/23/2026 (or until filled)

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success. As a Deal Desk Specialist, you will serve as a trusted partner to the AMER sales team, reviewing and approving commercial contracts for accuracy and compliance. You will aid them in navigating commercial, contractual, and operational considerations to book and close deals efficiently while safeguarding company interests.Key responsibilities: Act as the primary advisor for deal booking in the CRM, ensuring alignment with commercial strategy, pricing guidelines, and approval policies. Review and approve commercial contracts for accuracy and compliance, meeting turnaround SLAs while escalating and remediating risks where needed. Provide frontline support to Sales on quote configuration, company policy interpretation, deal navigation, and basic CRM troubleshooting to unblock deals quickly. Check reports/dashboards to monitor deal flow; proactively surface discrepancies, drive corrections, and track resolution to closure. Partner with Legal, Finance, and Product to address non-standard terms and invoicing requirements, obtaining necessary approvals and balancing risk with commercial intent. Advise Strategic Account Managers on complex or high-value deals from a deal booking perspective, anticipating any potential blockers in the internal process. Cover for other regions (e.g. EMEA) when colleagues are absent. You could be a good fit if you have/are… Bachelor's Degree in Business, Finance, or related field 3+ year's experience working in deal desk / contract administration / sales / commercial operation or related role within a SaaS or technology company, with a proven track record of handling complex, high-value transactions Strong understanding of sales processes, contract management Fluent verbal and written communication in English Experience in navigating CRM systems (i.e. Salesforce) Attention to detail and a high level of accuracy Team player with good interpersonal and communication skills Ability to work collaboratively with cross-functional teams Excellent analytical and problem-solving skills with the ability to balance commercial and compliance considerations Desired Experience working with enterprise companies & government contracts Good knowledge of Excel/Google Sheets advanced formulas (e.g. Lookup) We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you've found your ideal destination. Are you ready to embark on this exciting journey with us? We make things happen We act decisively and with purpose, going the extra mile. We build together We foster relationships and develop creative solutions to address market challenges. We are here to help We are accessible and supportive to colleagues and clients with a friendly approach. Our People Pledge Don't meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don't match 100% of the job requirements. Don't let the confidence gap stand in your way, we'd love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team. Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer. By applying, I confirm that I have read and accept the Staff Privacy NoticeWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Bal Seal Engineering is seeking a Help Desk Analyst who provides world-class IT support to all Bal Seal employees and internal customers, delivering proactive and responsive technical assistance as needed. This role is responsible for troubleshooting hardware, software, and network issues, supporting end-user devices, and ensuring a positive customer service experience across the organization. Bal Seal Engineering delivers advanced sealing, connecting, and contact solutions that serve medical, aerospace, energy, and industrial markets. Our proprietary spring-energized seals and electrical contacts help customers achieve precision, efficiency, and reliability. Employees thrive in a culture that values craftsmanship, technical mastery, and close partnership with customers solving complex challenges. Key Responsibilities Troubleshoot and resolve software, hardware, and networking support tickets in a timely and professional manner. Issue, manage, and support employer-issued mobile and computing devices, including smartphones, laptops, USB devices, and related peripherals. Train employees on the proper use of IT systems and employer-issued devices. Perform all IT-related tasks associated with employee onboarding and offboarding. Maintain and update IT protocols, manuals, and other technical documentation. Provide courteous, prompt, and effective responses to IT support requests. Perform other related duties as assigned to support IT operations and business needs. Education High school diploma or equivalent required. Microsoft certification preferred. Experience Minimum of 2 years of experience in PC hardware support and repair strongly preferred. 2 years of experience with Active Directory and Group Policy strongly preferred. 2 years of customer service experience preferred. Experience with HelpStar or similar help desk ticketing systems preferred. Knowledge, Skills & Abilities Proficiency in PC hardware support, troubleshooting, and repair. Strong experience managing and supporting multiple mobile device types. Proficiency with Windows 11, Microsoft Office, Exchange, SharePoint, Active Directory, and Cisco products. Strong analytical and problem-solving skills. Excellent customer service and communication skills. Self-motivated, well-organized, and service-oriented with the ability to work independently. Physical Requirements Frequent standing and walking; ability to sit for extended periods at a workstation. Frequent bending, stooping, and squatting. Frequent lifting and moving of 10-25 lbs.; occasional lifting of up to 35 lbs. Frequent reaching with hands and arms to handle documents and equipment. Ability to use a keyboard and mouse for extended periods and travel throughout the facility to support users as needed. Work Environment Typical manufacturing environment. Noise levels range from quiet to moderate; hearing protection may be required in high-noise areas. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Benefits: At Bal Seal Engineering, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work. Bal Seal Engineering is an Equal Opportunity Employer Veterans/Disabled - Affirmative Action Employer. This position requires using information subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Jenkins Restorations upholds a vision to be the restoration firm of choice in existing and future markets while upholding Biblical values. The Mitigation Technician reports to the General Manager with accountability for providing excellent service for those who have been victims of disaster and for restoring property and lives with a servant's heart. They should embody Jenkins Restorations' core values, including, Can-do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship (C.E.D.A.R). The Mitigation Technician is primarily responsible for physically performing the water and storm damage cleanup for properties and providing excellent customer service skills. This is a labor-intensive construction related position that has a rotating on call / response requirement. JOB RESPONSIBILITIES for the Mitigation Technician: * Mitigation Technician cleans and dries out internal/inside areas of damaged property * Identifies items that are wet with a specialized equipment * Removes drywall, pulls up flooring, clears out all debris * Pumps water out with extraction equipment * Dries out water damaged materials with drying equipment * Mitigation Technician provides excellent customer service to property owner * Mitigation Technician effectively communicates job updates/progress with clients, insurance representatives and Project Manager * Mitigation Technician responds 24x7 as needed * All other duties as assigned QUALIFICATIONS AND SKILLS: * Experience: Successfully completed the IICRC WRT course or another industry recognized/approved class; or one to two years related experience and/or training; or equivalent combination of education and experience. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. LANGUAGE SKILLS: The Mitigation Technician must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of organization in the English language. TECHNICAL SKILLS: To perform this job successfully, the Mitigation Technician should have knowledge of industry related software be able to "touch type" and be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.); able to communicate via cell phone and appropriate apps. REASONING ABILITY: The Mitigation Technician should possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. They should also have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in the English language. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. While performing the duties of this job, the employee is regularly required to visit project sites that have incurred catastrophic events from fire, water, and storm damage and could require accessing roofs, which they need to be able to carry a 28' ladder from their truck and setting it up at the roof line of the associated property. The employee must be able to carry a minimum of 50 pounds in weight for the purpose of getting material to a specific place on the project site. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is also frequently exposed to moving mechanical parts and high, precarious places. The Mitigation Technician is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. Appropriate safety equipment is furnished. SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons has emerged as a leader in the development of cutting-edge solutions for the Department of Defense and Intelligence Community. Our tremendous success can be attributed to our people and our priorities. We hire the best; we make them a priority and we never lose focus on the mission. It's why we're here. We have built this cultural legacy by working closely with analysts and operators to understand their needs and deliver meaningful value through innovative, cost effective and intuitive software solutions. Our Space Operations Program Directorate is passionate about making America the undisputed leader in Space because we understand that ensuring our nation's security for future generations depends on it. Parsons creates game changing space solutions by teaming highly respected subject matter experts with brilliant technologists. Do you want to be part of a team that is helping the government solve major national security challenges in the space domain? We need your help. Our Team is looking for a Service Desk Technician. In this role you will maintain Information Technology (IT) systems and standard operating procedures for the systems continuing performance. Support day to day operations, resolving issues for customer, as they pertain to Information Technology systems. The System Administrator will be the first line of defense in resolving Service Desk issues and providing support for hardware complications. Install, update and ensure functionality of operating systems to improve integrity and efficiency. This position will support activities within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Required Skills: * Provides Tier 1 Service Desk problem identification, diagnosis and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to agency management and internal customers * Provides technical support and guidance to all users. Creates and tracks incident tickets to resolution * Proficiency with ticketing systems for tracking and managing user support requests. * Escalates and routes incident tickets to the proper groups to resolve issues * Track metrics for incident tickets and watch for trends * Troubleshoot hardware/software interface and interoperability problems * Work as part of a security incident response team as needed * Follow Operations and Maintenance (O&M) and build Tactics, Techniques and Procedures (TTPs) and Standard Operating Procedures (SOPs) for service desk performance * 100% onsite is required in Colorado Springs, CO * Must have a Bachelors Degree in Computer Science/Engineering or other relevant Engineering field from an accredited university with 1-4 years of experience * Top Secret (TS) security clearance with eligibility for Secret Compartmented Information (SCI) * Willingness to submit to a Counterintelligence polygraph to achieve SAP security Clearance within 6 months of hire * Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire: Cisco Certified Network Associate-Security (CCNA-Security), Cybersecurity Analyst Plus (CySA+), Global Industrial Cyber Security Professional (GICSP), GIAC Security Essentials (GSEC), CompTIA Security+ (Security+), Certified Network Defender (CND), or Systems Security Certified Practioneer (SSCP) * Must have the ability to work in a fast paced, dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners * Working knowledge of Microsoft Office (Word, PowerPoint, and Excel) * All other tasks as assigned by the IT manager Desired Skills: * Knowledge of Networking technologies, Ports, Protocols, and services. * Familiar with COMSEC requirements and procedures * Experience with installation and maintenance of authentication/authorization software e.g. Active Directory, Identity Management (IdM) * Experience with configuration management Security Clearance Requirement: An active Top Secret SCI security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $86,700.00 - $151,700.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************

About the Role: Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry. We are looking for a Resi Support Technician 1 who uses independent judgment in providing information, technical assistance, and support to Resi customers. Resi Support Technician 1 provide technological systems support, maintenance, and testing for upkeep of customer systems; troubleshoots and resolves system hardware, software, and network failures and conflicts. A Resi Support Technician 1 is typically the first contact many customers have with the company. Named as one of BuiltIn ‘Best Places to Work' in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington's 100 Best Companies to Work For' list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group. Benefits and Compensation: We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer: 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents 401K match Hybrid work model - 3 days in the office / 2 days remote each week 12 paid Company Holidays 2 paid Volunteer Time Off days 15 days PTO, to start, increases with tenure and seniority. Paid parental and adoption leave Compensation Range: $20.77/hr. - $23.08/hr., depending on location. Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. What You'll Do: Deliver prompt and effective support to customers through established support channels (ticketing system, live chat, phone, email), addressing their needs and resolving technical issues both reactively and proactively. Must maintain clear and accurate communication to ensure their streaming concerns are thoroughly addressed. Follow existing processes for new customer onboarding, daily support procedures, and long-term customer success. Complete general product training as defined by published documentation Provide frontline support and incident triage. Provide timely responses and resolutions to customers via email and phone, frequently communicating with customers about their Resi needs and technical tickets or troubleshooting. Must be able to exchange accurate information. Collaborate with cross-functional teams in product development, hardware, billing, sales, and other departments to resolve known, and prevent future, issues (proactive). Write detailed bug reports for customer reported bugs. Dedication to continuous learning within the streaming and AV space in order to maintain a high level of support quality. Proactively identify patterns in support issues and escalate trends to Support Leadership for further investigation and resolution. What You'll Bring: 1 year support experience with an online customer facing service product 1 year experience with professional audio and video equipment, and AV production system design Working knowledge of IT, networking, computer hardware and software concepts as they relate specifically to streaming and AV production infrastructure. Ability to work in dynamic and constantly evolving environments. Must possess excellent interpersonal skills with the ability to effectively de-escalate challenging customer interactions while maintaining a calm and professional demeanor. Ability to work a flexible schedule including weekends, evenings, and holidays. Bilingual / Spanish Fluency preferred to support our international customers. Work Environment & Physical Demands: Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. If you require a modification to your work equipment or furniture please contact the People Team - ********************** Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more. If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact **********************. About Pushpay Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we're honored to have processed over $15 billion in charitable giving. We're growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us! **Applications will be taken on an ongoing basis.