Information technology/support technician jobs in Columbus, OH

We are seeking a skilled Helpdesk Technician to join our Client's team. In this role, you will provide enterprise-level IT support by managing user accounts, troubleshooting operating systems, and ensuring smooth operation of identity and access management processes. You'll also assist with device management, resolve tickets efficiently, and apply ITIL/ITSM best practices to deliver exceptional customer service Basic/expected: Computer power user at minimum Excellent customer service skills Basic experience/knowledge of Active Directory (Users and Computers specifically) Basic experience/knowledge of Office 365 and Okta (or other identity/SSO/MFA tools) Intermediate experience/knowledge of Windows OS Intermediate experience/knowledge of Office applications Basic experience/knowledge of iOS/mac OS Basic understanding of the ITIL/ITSM methodologies Preferred: 1-2 years of Enterprise IT support experience CompTIA A+/ITIL certifications MDM experience KB/ticketing application experience Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

🚀 IT Support (Help Desk Technician) ⏳ Job Type: 12-Month Contract (Potential for Extension or Permanent) 💰 Pay: $24/hour Looking to kickstart your IT career? We're hiring an Entry-Level IT Support Technician in Columbus, OH! If you have a Bachelor's in Computer Science, Information Systems, or a related field, and 0-2 years of experience, this is the perfect opportunity to grow your career! Responsibilities: Provide technical support for hardware, software, and network issues Troubleshoot and resolve IT problems quickly and efficiently Set up and configure computer systems and software Respond to user inquiries and document support requests Collaborate with the IT team on projects and problem-solving Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field 0-2 years of IT support experience Willingness to learn and develop technical skills Knowledge of Windows, mac OS, and office apps Strong communication and problem-solving skills What We Offer: $21/hour 12-month contract with potential to extend or go permanent Training, mentorship, and career growth opportunities Ready to Apply? Send your resume and a short cover letter explaining why you're excited to join the team. We can't wait to hear from you!

Key Responsibilities: Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms). Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing. Support mobile device setup and management for sales or field teams. Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations. Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers. Escalate and track issues that require higher-level intervention or vendor support. Collaborate with network and system administrators for more complex technical issues. Maintain accurate documentation of incidents, resolutions, and asset inventories. Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons. Required Skills and Qualifications: 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment. Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration). Familiarity with Active Directory, user account provisioning, and permission management. Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting. Strong problem-solving, interpersonal, and time-management skills. Customer-service mindset with the ability to communicate clearly with both technical and non-technical users. Preferred Qualifications: Experience supporting IT in a manufacturing, distribution, or retail environment. Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation. Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.

Needs for Success: Ability to listen carefully and follow instructions. Demonstrated ability to be a proactive contributor to a Team. Demonstrated aptitude for learning from and teaching other Team members. Able to distinguish color. Knowledge in the safe and appropriate use of basic hand tools both for the Telecom and Construction Industry alike. Exhibit the ability to work in a fast-changing environment while maintaining a positive attitude. Be a Solid and Reliable Team Player. Report to assigned place of work on time, ready and fit. Ability to execute assigned project work with a high degree of attention to detail. Willingness to workdays, nights and weekends as required. Be self-motivated, have integrity, and possess an excellent work ethic. Have a reliable source of daily transportation. Read, write, and understand English. What You Bring to the Table: High School Diploma, GED or equivalent 2-3 years of telecom experience (Data Center Environment preferred). OSHA 10 preferred - must obtain within 90 days of hire. First Aid / CPR certificate within 90 days of hire. Fiber Optic Association Certifications preferred. BICSI Technical Certifications preferred. Supervisory Responsibility: This position will not have direct reports. Work Location and Travel: On-site daily. This position is generally expected to require minimal overnight travel (≈5%). The individual in this role should be able and willing to travel as may be required by Client. Work Environment and Physical Demands: The standard work environment for this position is indoors, however work outside is at times required. The noise level in the work environment is usually moderate. While performing the duties of this job, the individual is regularly required to sit, use hands, stoop, kneel, reach with hands and arms, and talk or hear. The individual is frequently required to stand and walk. The individual must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. The individual may also be required to work from heights and in tight, confined spaces. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: This job description outlines the general nature of the responsibilities and duties executed by this position. Other responsibilities and duties may be assigned as reasonably needed or required. Required Tool List: Wire Stripper /Crimper 8" Cutting Pliers 8" Needle Nose Pliers 9" Torpedo Level 25' Tape Measure 8" Adjustable Wrench Utility Knife Electricians Scissors & Cable Splicer's Knife w/pouch Socket Wrench Set 1.5 or 2"D 7/16,9/16,1/2,3/4,15/16 Open Wrench Set 1/2, 3/4, 5/8 Cable striper 5 in 1 Screwdriver or Flat/Philips screwdriver set Hammer Flashlight Tool Pouch/Belt

Job Title: Data Center/Hardware Support Duration: 6+ Months Salary and Other Compensation: is between $ 22.00/hr- $ 24.00/hr . Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Comfortable in data center environment Handson server hardware support (not just desktops) Experience with rack and stack, fiber, and cabling The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of aid parental leave, and paid holidays annually - as applicable.

Greetings from TECEZE! We are pleased to share an exciting opportunity to join our high-performing Datacenter Field Operations team. At Teceze, we are committed to delivering world-class IT infrastructure solutions, and we take pride in developing skilled professionals who thrive in dynamic, cutting-edge environments. If you are looking to advance your career in datacenter operations and network infrastructure, this role offers the perfect platform to grow and excel. Job Title: Datacenter FieldOps (15 Openings) Location: New Albany OH Onsite Role 3 months to 1 year contract (1 to 5 yrs) experience required Start Date December 22nd Summary The Datacenter FieldOps team supports all production network cabling across global datacenter environments. This role provides an outstanding opportunity to work with the latest network technologies alongside talented engineers, solving complex challenges in mission-critical infrastructure. Key Responsibilities Loopback Testing & Circuit Audits Perform loopback testing on designated network circuits. Configure and operate test equipment to simulate traffic and validate circuit performance. Identify, isolate, and troubleshoot any faults. Conduct full circuit audits: physical inspections, signal quality checks, and device-to-circuit validation. Document test results, findings, discrepancies, and recommended remediations. Complete corrective actions for all issues identified. Skills & Experience (Preferred) 1-3 years of experience working with MMF & SMF fiber systems. Experience with OTDR and PMLS testing. Prior datacenter installation or cabling experience. Mechanical and fusion splicing capabilities. OSP or confined-space entry experience (splicing). Tool Proficiency Screwdrivers, torpedo level, tape measure, snips, pliers, hammer, wrench set. Cable stripper, punch tool, tone set, crimp tool. Krone / 3M / BIX tools, flashlight, gloves, and other standard trade tools. # Please send your resumes directly to: ******************************* Seniority Level Associate Industry IT System Data Services Employment Type Full-time Job Functions Information Technology Skills

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Title/ Designation - Help Desk Analyst 1/HDA1 (Pos. - 1) Duration of Contract 1 Months + Extendable Interview Type In Person Only Location: Columbus, Ohio, 43223, Qualifications · Understanding of Desktop Support and Software Licensing Services. · Uses creativity and innovation to automate and streamline processes and procedures. · Understands customer support, likes to work with people and can ensure that the customer is satisfied. · Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. · Working knowledge of Excel spreadsheets. · Strong communication/leadership skills. · Strong influence, collaboration and negotiation experience. · Ability to collaborate with supporting resources across business and/or functional lines. · Have excellent oral and written skills/possess strong meeting and work session facilitation skills. · Act as the escalation point for high priority support issues. · Ability to interpret end user license agreements. · Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). · Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). · Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. · Must be knowledgeable in the English language/speak clearly and understandably use the English language. Additional Information Thanks and Regards, Amrita Sharma 408 766 0000 EXT. 426 amrita.s@)360itpro.com

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description ROLE : Desktop Support LOCATION: Columbus, OH, 43215 Duration: 1 month+ · Job responsibilities :To perform PC refresh, data migration. · Windows troubleshooting and installing and configuring Additional Information For more information, Please contact Shubham ************

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Life Sciences and Healthcare Business Unit Senior Director - Business Unit IT Americas Would you like to join the Logistics Company for the World? DHL Supply Chain is just that. Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you! Job Description This role is responsible for directing IT project management staff, knowledge, skills, tools, and techniques to IT project activities in order to meet or exceed the needs and expectations of all projects stakeholders - including the customer. This includes the management of critical project components including project integration, scope, time, cost, quality, human resource, communications, risk, and procurement through all phases of the systems life cycle. Responsible for the coordinated management of a portfolio of projects to achieve a set of specific business objectives not available from managing projects individually. Directs programs from original concept, through IT solution definition and design to final implementation. Interfaces with all areas affected by the program including executive levels. Directs program strategy and objectives. Provides senior oversight of detailed work plans, schedules, program estimates, resource plans, and status reports. Directs program meetings, program tracking and analysis. Directs the review of program deliverables. Provides project management guidance and oversight to project teams. Provides IT thought leadership and continuous improvement for overall IT delivery performance. Communicates with IT Vice President and above regarding status of specific programs. Responsibilities Acts as a point of reference for the Sector as it relates to IT project management, including: Organizational Interfaces - * Directs and co-ordinates interaction with Business Unit Management Team - representing IT in the development of Business Strategy for the sector. Identify IT requirements in support of expanding business strategy for the assigned sector. * Directs efforts in assessing the fit of complex IT solutions and identifying gaps early for subsequent evaluation in the pursuit/solution development process. * Directs and co-ordinates participation in new product evaluations to define requirements and assess business fit for assigned sector or division. * Directs IT competency and capability in the early stages of lead and proposal development for all opportunities. * Directs the development of the IT section of response to customers RFP / RFI / RFQ's for new business opportunities for all opportunities. * Delivers, or directs staff in the delivery of, customer/partner presentations for all opportunities * Directs and co-ordinates productive business relationships with all levels of customer, business * partners, and vendor management. Project Planning & Administration - * Directs efforts to conceptualize a solution of significant scope across multiple applications and/or platforms. * Directs efforts to assist in the definition of all complex engagements to guide the most appropriate IT solution to the end user in concert with DHL Supply Chain and IT strategic direction. * Directs efforts for the creation, or assisting others in the creation, of the overall project work plan. * Directs others in the effective use and oversight of project administration processes including project initiation, labor tracking, status reporting, and basic project capital / expense tracking. * Provides experienced vendor co-ordination and management skills in the context of planning for overall project delivery; able to individually direct all IT groups - either in-house, customer, or third-party. Project Delivery - * Directs the completion of all project components to meet appropriate economic standards, ensure customer satisfaction, timely completion, and project profitability. * Directs staff to ensure overall project success. * Directs the co-ordination, communication, and development of detailed requirements in conjunction with the Analysts, Project Management, Operations, Solution Development, Application and Integration Development group(s). * Directs staff to assess project risks and develop timely, proactive plans to mitigate risk factors. * Directs staff to apply system development methodologies for custom and package application projects. Personnel - * Experienced and effective ability to provide direction, motivation, training, and decision support to project staff within the sector and across the entire sector. * Experienced and effective ability to leverage the competencies of project associates to enhance project quality and accelerate results. * Experienced and effective ability to recognize and manage staff diversity, performance and or personality conflicts. * Directs others in the completion of assignments through knowledge sharing. * Experienced and effective ability to deliver high quality performance reviews of project team participants. * Experienced and effective ability to recruit, develop, coach and counsel subordinates, General - * Experienced and effective ability to propose, refine, and implement project standards, policies, * procedures, and methodologies for DHL Supply Chain Business Unit IT. * Experienced and effective ability to understand and promote DHL Supply Chain's project lifecycle, concepts, principals, and business processes. * Apply broad understanding / knowledge of complex IT infrastructure components - e.g. networks, platforms, and operating systems. * Directs the development and management of fiscal budget for the assigned sector. * Requires no day-to-day supervision from IT management. Required Education and Experience Education - Required - Bachelors Degree or equivalent in a relevant business or technical subject. Desired - Masters Degree or equivalent in a relevant business or technical subject. Experience - * Minimum 15+ years experience in an IT environment. * Professional project or program management experience of system design, development, or integration projects (packaged and custom solutions). * Experience in planning major projects, including development of project proposals, business cases, project schedules, financial justification, etc. * Experience in the use of project management/planning software. Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. Our Organization is an equal opportunity employer.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

The MORPC Local Government Summer Internship Program provides the opportunity for undergraduate and graduate students to obtain practical work experience with a local government within MORPC's 15-county region to prepare them for possible careers in public service. MORPC coordinates the recruitment and placement of students to match each host's request; hosts make the final hiring decision and provide an hourly wage. Interns work for a host for a minimum of 16 hours to a maximum of 40 hours per week for a 10- to 14-week period, which means there are both part-time and full-time positions available. The summer 2026 internship program will begin on May 12th and will end on August 14th. Interns gain applicable knowledge to enhance classroom learning by working with current government professionals throughout Central Ohio and acquire insights into the services provided by a regional planning commission. Interns also can attend monthly commission meetings as well as special MORPC-sponsored events and are paired with a MORPC staff member to serve as their mentor during the summer internship program. Previous IT interns have gained experience using PowerApps, Action 1, OneDrive, Microsoft 365, and other software programs on the job. Specific past assignments include: * Migrating employee accounts to .GOV domain * Setting up devices in a community's new health department building * Creating a new IT ticketing system app and SharePoint page * Organizing a city's technology resource page * Setting up firewall and VLANs * Help Center Operations and troubleshooting * Imaging new computers, reimaging old computers, and other duties as assigned Qualifications Students must meet the following requirements: * 30 hours of completed college coursework * Interest in public service careers * GPA 3.0 or higher (preferred) * Legally eligible to work in the United States * Reliable transportation to and from work * Attend a Central Ohio college OR attend other college and have access to local housing Benefits All MORPC internships are paid opportunities! Pay ranges between $15 to $20 per hour depending on the host. Additional benefits include practical work experience, mentorship, and exposure to services offered by a regional planning commission. Please apply online at ***************************** or you may mail a resume to: MORPC Attn: GA-9-26 111 Liberty St., Suite 100 Columbus, OH 43215 ************* No phone calls please.

State Bank, a growing community bank, has a new opportunity within our Information Technology team. We have an immediate opening for an IT Systems Administrator based out of one of our Ohio offices (location is negotiable). Primary responsibilities include, but are not limited to, managing various software applications for multiple banking departments, providing Level 2 troubleshooting support, performing application upgrades, and coordinating Level 3 support with vendors. A bachelor's degree in Computer Science, Information Systems, or related field normally required. Pay is commensurate with education and experience. State Bank offers a comprehensive benefits package including: competitive pay, paid holidays, paid time off, quarterly bonuses, medical/dental/vision insurance, company-paid life/AD&D/short-term disability/long-term disability insurance, 401(k) plan with company match, community volunteer opportunities, and more! Apply today and see why State Bank is a great place to work! Equal Opportunity Employer

IT Administrator - Information Technology

We are seeking a dynamic and motivated individual to join our Information Technology team as an IT Intern. This internship offers hands-on experience in various aspects of IT operations and support within our organization. The ideal candidate is passionate about technology, eager to learn, and possesses strong problem-solving skills. Responsibilities Manages inventory, user accounts, and licenses Troubleshoots software, hardware, and network problems Document IT procedures, configurations, and troubleshooting steps. Generate reports as required by the IT team Researches and evaluates hardware, software, technology services and web applications Qualifications Currently pursuing a degree in Information Technology, Computer Science, or related field. Excellent written and verbal communication skills Demonstrated work ethic and detail-orientation Strong analytical and critical thinking skills Ability and willingness to learn in a fast-paced environment and produce high-quality work Collaboration and teamwork Physical & Environmental Demands No special Physical Requirements Travel Required None The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************** . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. #LI-PR1

Client: Banking Firm Job Title: IT Support Duration: 12+ months (possible extension or permanent hire) Pay: $21.00/hr on W2 Schedule: Variable shifts including evenings, weekends, and holidays Job Overview A leading banking firm is seeking an experienced IT Support Specialist to deliver high-quality end-user technical assistance. The role centers on providing exceptional customer service, resolving technical issues efficiently, and supporting enterprise hardware and software systems. Key Responsibilities Provide excellent customer service through phone, chat, and in-person support. Listen actively to understand user concerns and ensure timely resolution. Document all incidents and requests accurately in the tracking system. Troubleshoot and resolve hardware, software, and application issues. Perform assessment, triage, research, and education for end users. Support after-hours or weekend needs as required. Demonstrate strong attention to detail, follow-through, and a positive attitude. Install, modify, repair, and run diagnostics on hardware, peripherals, and software. Build rapport with users and communicate clearly regarding issue status and resolution. Maintain professionalism in challenging or high-pressure situations. Qualifications Excellent communication and customer service skills. 2-5 years of related IT support experience in a high-tech, fast-paced environment. Technical support experience preferred but not required. High school diploma or GED required. Strong diagnostic and problem-solving abilities. Self-motivated with the ability to work independently under pressure. Flexibility to work varied shifts, including evenings, weekends, and holidays.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

As a Service Desk Analyst for Brooksource's Private Aviation Client, you will be responsible for troubleshooting application or device problems. Responsibilities 75% - Answers inbound phone calls and emails during an assigned shift in a 7x24x365 global Help Desk. Provides technical assistance and problem resolution for employees requesting help on computer or network related issues or questions in a courteous, professional, thorough and concise manner. Demonstrates a commitment to providing superior customer service. Adherence to time and metric's tracking is required. Manages customer communications on scheduled and non-scheduled system maintenance, providing a communication hub between the business and Shared IT. 10% - Follows up on open tickets and confirms successful resolution with the client. 5% - Creates and maintains user accounts and access privileges for Active Directory (Windows 2000/XP) and application systems 5% - Maintains content within a knowledge-based computer system, through data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps. 5% - Assists on Help Desk related projects and activities as assigned by management. Minimum Qualifications 1-2+ years information technology experience supporting inbound customer requests. Experience in a fast-paced help desk or customer service environment required. Proficiency with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications. Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.