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Information Technology/Support Technician Jobs in Fayetteville, GA

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Information Technology/Support Technician
Technical Support Specialist
Information Technology Technician
Services Desk Technician
Support Specialist
Information Technology Analyst
Desktop Support Consultant
LAN Administrator
Service Desk Specialist
Systems Specialist
Information Systems Technician
Information Technology Consultant
Technical Support Trainer
Technician Support Team Leader
Technical Support Executive
  • Desktop Support

    Coforge

    Information Technology/Support Technician Job 21 miles from Fayetteville

    Role: Desktop Support Experience: 5+ years Key Skills: Deskside Support, imaging, Pix boot, SCCM, Intune, Autopilot, Bitlocker. Mode Of Hire: Full-time Skills Required:- Deskside Associate Level 1.5 with experience in imaging, laptop/desktop troubleshooting, resolving printer issues, shipping, field service, and receiving equipment. Must have over 4 years of experience in deskside support. Imaging using Pix boot, SCCM and Intune. Experience in resolving all End user issues related to Hardware/Software issues Experience with BitLocker, MFA & Google DUO. Experience with Autopilot. Experience in resolving Level 1 / Level 2 password, access & general laptop issues. Must have experience supporting hybrid/remote users in a large enterprise environment. Graduation or equivalent degree is mandatory.
    $39k-53k yearly est. 15d ago
  • Service Desk Technician

    Insight Global

    Information Technology/Support Technician Job 21 miles from Fayetteville

    Insight Global is seeking a direct hire IT Service Desk Tech for a client that can sit in either Atlanta or Miami. This person will be helping to support 400 internal employees (not all are computer users) and be part of a greater IT team out of the UK. ATL - Hybrid schedule, MON, WED, THURS onsite MIAMI- Need bilingual and onsite everyday You will: - Take receipt of tickets logged in the ITSM toolset and action them appropriately. - Where possible, action incidents or requests recorded in ITSM toolset from other business regions. - Deliver IT services in a robust manner as measured against Service Level Agreement's (SLA) and Key Performance Indicators (KPI). - Maintain a high degree of customer service for all support queries. REQUIRED SKILLS AND EXPERIENCE - Hands on experience with Active directory, windows 10, office 365, citrix, network fundamentals - Degree in IT related field - Microsoft operating systems and Office 365 applications. · Intune, Windows Server, and Active Directory. · VMWare and unified communications. · Citrix · Understanding of Wide Area Network (WAN) and Local Area Network (LAN) environments. NICE TO HAVE SKILLS AND EXPERIENCE - Experience in production environment (PLC, lines, etc.) - Certification in Microsoft technologies beneficial. - ITIL Foundation Certificate V3. - Microsoft Dynamics skills or experience of other CRM systems.
    $37k-49k yearly est. 17h ago
  • IT Help Desk Support

    Russell Tobin 4.1company rating

    Information Technology/Support Technician Job 44 miles from Fayetteville

    🚀 Entry-Level IT Support (Help Desk Technician) ⏳ Job Type: 12-Month Contract (Potential for Extension or Permanent) 💰 Pay: $21/hour Looking to kickstart your IT career? We're hiring an Entry-Level IT Support Technician in Columbus, OH! If you have a Bachelor's in Computer Science, Information Systems, or a related field, and 0-2 years of experience, this is the perfect opportunity to grow your career! Responsibilities: Provide technical support for hardware, software, and network issues Troubleshoot and resolve IT problems quickly and efficiently Set up and configure computer systems and software Respond to user inquiries and document support requests Collaborate with the IT team on projects and problem-solving Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field 0-2 years of IT support experience Willingness to learn and develop technical skills Knowledge of Windows, mac OS, and office apps Strong communication and problem-solving skills What We Offer: $21/hour 12-month contract with potential to extend or go permanent Training, mentorship, and career growth opportunities Ready to Apply? Send your resume and a short cover letter explaining why you're excited to join the team. We can't wait to hear from you!
    $21 hourly 17h ago
  • Information Technology Help Desk Support

    Compunnel Inc. 4.4company rating

    Information Technology/Support Technician Job 44 miles from Fayetteville

    We are seeking a motivated and client-focused Client Service Representative to join our team. In this role, you will be responsible for handling a variety of client service tasks related to account management and operational support. The ideal candidate is a strong communicator with a passion for delivering exceptional service in a fast-paced environment. Key Responsibilities: Manage inbound and outbound calls with internal clients in a professional and efficient manner Provide support throughout the account opening and lifecycle processes Deliver world-class service aligned with company standards and client expectations Build and maintain strong working relationships with internal clients and stakeholders Troubleshoot and resolve client issues promptly and accurately Adapt to a dynamic work environment with changing priorities Qualifications: 1-2 years of experience in financial services, client service, or a related field Bachelor's degree preferred (4-year college) Strong communication and problem-solving skills Demonstrated ability to manage multiple tasks efficiently Interest in long-term career development within the financial services industry
    $58k-81k yearly est. 17h ago
  • Cloud PC Admin

    LG CNS America

    Information Technology/Support Technician Job 21 miles from Fayetteville

    LG CNS Cloud PC Admin Work Environment: Onsite (New Jersey Office ), occasional travel may be required. Language Requirement: MUST BE A BILINGUAL ( KOREAN / ENGLISH ) The Cloud PC admin will be responsible for supporting the cloud infrastructure of LG Electronics. This role will also be responsible for project-based tasks, project coordination, project management, and vendor management. The ideal candidate will have excellent communication skills, the ability to work on projects (as well as daily operations), and a solid understanding of enterprise systems as well as basic knowledge of network to support the day-to-day environment. Responsibility: Manage MS Azure cloud environment in accordance with company security guidelines Support day-to-day activities of our clients related to Azure VDI, O365 and general IT issues Troubleshoot Windows-based laptops, wired/wireless LAN, mobile phones, and other IT devices Configuration, maintenance, and optimization of the Office 365 suite within the organization Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures Provide all level of technical supports for the customers Coordinate with HQ for company-wide projects Manage ITS helpdesk team and evaluate performance Develop daily, weekly, and monthly reports on ITS helpdesk team's productivity Documentation All other duties assigned Minimum Qualifications: Related bachelor's degree; or 3~4 years related experience and/or training; or equivalent combination of education and experience 3~4 years of experience in enterprise helpdesk environment or Information Technology Strong troubleshooting methodology is required Individual must possess a broad knowledge of enterprise equipment Knowledge in Enterprise AD environment Experience in Microsoft Azure VDI, Microsoft O365 suite Great communication and presentation skill and must be a team player The position will require occasional traveling and after-hours support in case of urgent issues Fluent in Korean/English Preferred Qualifications: Microsoft Certified Professional (MCP) CompTIA Security+ CCNA Proficient knowledge and understanding of MS Office and other standard software Proficient knowledge and understanding of MS Azure and M365 Understanding of Active Directory and Windows-based infrastructure Benefits Comprehensive Health Care Coverage: Top-tier health plans covered at 100% by company (Medical, Dental, Vision, Prescription, Life and Disability) Generous Time-off Policy which grows with tenure Competitive 401(k) match Phone Bill Reimbursement
    $38k-57k yearly est. 2d ago
  • Entry Level - Technical Support Analyst

    Care Logistics 4.3company rating

    Information Technology/Support Technician Job 44 miles from Fayetteville

    The Entry-Level Technical Support Analyst is responsible for providing advice and troubleshooting, determining, and implementing a plan for resolution for issues raised by external customers and internal resources. They work closely with many areas of the organization to include Client Services, Transformation, Engineering, and external customer resources in support of these objectives. Responsibilities include daily support process participation, customer advocacy and continuous support feedback to the Customer Success team. ROLES & RESPONSIBILITIES: Technical Services Functions Operates Care Logistics' 24/7 technical support services in partnership with Manager, Customer Support Ensuring customer satisfaction post software implementation by independently providing support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions and providing guidance on product usage via email or phone Communicating with customers in a clear and concise manner. This may involve explaining technical concepts in non-technical language or translating complex technical information into easily understandable terms Serve as an advisor to post live customer technical resources or application administrators to isolate root causes of technical issues and guide customer on alternative solutions Represents company as first point of contact for technical issues for post live customers Exercise discretion and independent judgement to evaluate technical impact to customer operations, consider multiple possibilities for resolution and determine need to escalate issues resulting in the utilization of additional company resources based on severity Own coordinating triage, data collection, solution brainstorming, solution selection, solution execution and status communication during critical situations with multiple internal departments and customer resources Ensuring customer support problems are resolved promptly and effectively according to the support policies and procedures. This may involve working with other internal departments or external vendors to resolve more complex issues Documenting customer interactions, including the nature of the problem, steps taken to resolve the issue, and any follow-up that may be required Updating internal technical documentation to reflect changes in products, services, or processes. This may involve adding new information, modifying existing content, or removing outdated information. Maintaining technical knowledge by staying up to date with the latest company product developments and technical trends to provide effective technical support to customers Participating in after hours on-call, utilizing additional support staff and other Solutions Delivery resources as needed Reporting customer related activities, issues, escalations, and enhancements accordingly to management in adherence to support policies and procedures Providing assistance with customer data analysis and analytics requests Conducts job duties in accordance with the Corporate Values and Culture Respects all individuals without regard to their position. Understands that there is no class system. Seeks first to understand before responding, doesn't rush to judgment. Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it's to be, it's up to me” Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best. Communicates problems directly, not engaging in rumors or gossip. Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition. Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct. QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS: Bachelor's degree or certifications in related technical field required Experience with Windows and Microsoft Office required 1 - 2 years of customer service experience preferred AWS Cloud experience desired Knowledge of Linux/Unix systems desired Knowledge of SQL desired KNOWLEDGE, SKILLS, AND ABILITIES: Ability to develop strong and productive working relationships with others Ability to form strong team bonds and enhance team performance Good organizational and quality management skills with ability to handle multiple, competing tasks and priorities Ability to cope with innovation and methodology changes in a fast-paced environment Good interpersonal skills with ability to effectively communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, implementation staff, etc.) Good oral and written communication skills Good customer management skills Good time management skills Good observational skills to collect data and validate information Good critical thinking skills to resolve incidents quickly and consistently Good analytical skills with the ability to critically evaluate information gathered from multiple sources, reconcile conflict using independent judgement, relay high-level information with details to appropriate resources Ability to contribute to and maintain technical documentation
    $58k-92k yearly est. 15d ago
  • Broadcast Systems Specialist

    The Weather Channel

    Information Technology/Support Technician Job 21 miles from Fayetteville

    As part of Allen Media, Weather Group Television is one of the most trusted brands in the industry and is a leading source of weather-related news and information. We enjoy state of the art technology in our facilities, and we are always growing and enhancing our technology tools to better provide for our customers. The Broadcast Systems Specialist role provides technical integration and support services for all broadcast and streaming television and IT systems as needed by Weather Group Television and Allen Media. This is a great opportunity for an established broadcast facility and video systems specialist to expand their skills in engineering technical systems management. We welcome candidates who want to work in a strong team atmosphere, and who can think creatively while supporting our live production environment. We design systems that enable us to provide state-of-the-art production services for Weather Group Television & Allen Media operations. The Broadcast Systems Specialist will participate in engineering group projects, review designs submitted by other internal and external design resources, and will lead efforts to make sure all document and technical standards are supported and met. They will integrate broadcast and IT technical equipment using clean and easy to support wiring practices, troubleshoot technical issues by utilizing a solid knowledge of a mixed analog/digital, SDI/IP broadcast environment, and will assist in providing engineering support. The Broadcast Systems Specialist may be occasionally called on to help support project development on systems by assisting our design engineering staff on key initiatives. Reports to the Manager of Broadcast Integration. Responsibilities Provides integration, and customer support for engineering, live broadcast, streaming, and production facilities related departments within The Weather Group Television Atlanta facility. Helps engineering troubleshooting and can assist with preventive maintenance of television broadcast production facilities. Performs checks of facility technical wiring and equipment to ensure performance meets required specified standards and production functionality. Maintains departmental records which include, but are not limited to, Engineering Service Request forms, parts and equipment inventories, equipment maintenance & repair histories, and system drawings. Proactively communicates the status of engineering project completion and issue resolution to Engineering Management and Broadcast Engineering customers. Must be competent in reading wiring schematics, architectural drawings, cable pinouts, and interpret designs. Have the ability to fabricate equipment racks and install broadcast equipment based on rack elevation designs. Accepts new assignments and technological projects as required by an ever changing dynamic broadcasting environment. Qualifications Required Minimum of two years technical system integration in a live broadcast environment. Is proficient in the use of industry standard cable types, connector installation, integration tools and techniques. Must be able to work in a multitasking environment. Must be able to partner with a team to successful tasks completion. Must be a self-starter and be able to work independently. Must be able to lift and move equipment as required. High school diploma or GED required. Able to work shifts and times as required. Desired CTS certification is a plus. Must be knowledgeable on OSHA regulations. Experienced in working in structured cabling environments. Allen Media Group is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, age, disability, religion, veteran status, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to these characteristics. We are dedicated to providing a workplace free from harassment and discrimination.
    $78k-108k yearly est. 23d ago
  • Service Desk Technician

    Hcltech

    Information Technology/Support Technician Job 21 miles from Fayetteville

    This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. Desired Skills & Experience Responsibilities: Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices Printer break-fix and installation Disposal, redeployment and Asset reclaim Shipping coordination Data Backup and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Good Knowledge / hands-on on supporting VDI 1st level Trroubleshooting Executive (VIP) Support Audio and Video Support including Health Checks Inventory and Asset Management - Depot Operations Coordinate with external vendors for dispatch support Identify and resolve hardware and software application conflicts Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents Responsible for asset tagging and entering all incoming equipment into our asset management system Collaborate with cross functional teams to properly onboard incoming new hires Ensure that hardware is properly assigned and updated into our management system Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Ensure that resolutions are consistent with company standards and policies Requirements/Qualifications: Prefer 3-5 years IT experience, including technical training Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications Experience with imaging windows 10 OS. Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet) Networked printer experience (queue creation, server maintenance, etc.) Experience in using PC-based word processing, presentation, and e-mail software preferred Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations Outstanding customer service and interpersonal skills Excellent organizational skills and ability to prioritize tasks among many competing requests Experience working in or supporting a call center or help desk environment MCP and or A+ Certifications Aptitude for learning Excellent oral and written communication skills Ability to work in teams and in a team environment Able to lift up to 50 pounds Own car for transportation (mileage will be reimbursed by policy) Valid driver's license A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
    $37k-49k yearly est. 17h ago
  • IT Support Analyst

    C2 Education 3.8company rating

    Information Technology/Support Technician Job 43 miles from Fayetteville

    C2 Education is the premier enrichment provider in the $25 billion tutoring industry. For over twenty years, the company has helped over 100,000 students improve test scores and GPA and gain admission to their dream colleges. C2's unique approach combines individualized instruction, customized proprietary curriculum and dedicated education experts to create a personalized roadmap that enables students to master their specific tests and subjects. We serve more than 14,000 elementary, middle and high school students each week through our 130 locations and online platform. Our customized programs and expert teams drive exceptional results for students. In 2019, C2 students received over 6,000 dream college acceptances and over $45 million in scholarship offers. POSITION OVERVIEW The IT Support Analyst will most importantly provide exceptional customer service to C2 Education's users. As an IT support analyst, you will engage with users to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and build and maintain strong relationships. You may also be required to provide some level of basic training to users on proper application/system use. To ensure success as an IT support analyst, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support analyst resolves all IT issues quickly and effectively while maintaining a good relationship with C2 Education users, students, and parents. This position works primarily remotely with limited travel. The position may be required to work extended hours, including evenings, weekends, and holidays at certain points throughout the year. This position may also be required to travel and work on site at various C2 Education locations as needed. Responsibilities: Provide all Tier 1 and Tier 2 level support to internal users experiencing hardware, software, networking, server, and other technology-related issues Work collaboratively with the other IT Support team members to share knowledge and solve issues Receive, evaluate, and prioritize incidents submitted via the ticket portal, email, and phone Actively investigate incidents and guide users through diagnostic procedures to identify and resolve the issue. Accurately document incidents, work performed, and steps taken to resolve the incident utilizing an ITIL based ITSM system Create and maintain knowledge base articles to aid in future resolution of issues Support of all end-user systems and applications including email and desktop application configuration, and all other functions pertaining to end-user systems. Asset Management Train and assist users on an as needed basis with software and hardware inquiries. Perform day-to-day IT functions including but not limited to adding users, establish access privileges, configure email accounts, build PCs and laptops, setup and deploy mobile devices, install, and support printers, and monitor/tune desktop equipment. Work in conjunction with the IT team, 3rd party vendors/services, and C2 management to ensure optimum performance of desktops, laptops, applications, and other technology systems. Embrace an ever-changing environment while simultaneously balancing multiple projects; able to switch priorities and focus as needed Ability to work both independently and within a team-oriented environment Strong organizational skills with attention to detail Other duties as required by the business Hours: Monday - Thursday - 12PM-9PM Saturday - 9AM-5PM Benefits: In addition to the generous compensation, this role offers full-time benefits, including: Competitive medical, vision, and dental plans. All benefits are subject to applicable plan documents and policies. 401(k) plus a dollar for dollar match up to 4% contribution after six months of employment. Flexible Time Off (FTO). You are eligible for FTO upon your first day of employment. Free Short-term disability, Long-term disability, Basic Life and AD&D coverage. Employee discounts through PerkSpot. Employer referral program. Discounted tutoring hours. Qualifications and Preferred Skills: Must be authorized to work in the US and able to pass a background check 3+ years of experience and a recent track record of success in a similar role Basic networking concepts Basic cybersecurity best practices understanding Expertise in Microsoft technologies such as Office 365 (SharePoint, Exchange, Azure AD), Active Directory, Intune Desired industry leading certifications include but are not limited to ITIL Foundations, A+, Network+, Security+, MCDST, MCSE, CCENT The information contained herein is not intended to be an all-inclusive list of the priorities, skills and abilities required to do the job. C2 Education provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, C2 Education complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #INDCD
    $32k-43k yearly est. 13d ago
  • Epic IT Analyst Consultant - Build Experts_ Epic Reporting, Revenue Cycle; Clinicals, Beaker, Beacon, Bones, OpTime, Phoenix, Cupid, Willow, AI & Analytics, Community Connect

    HPG 4.0company rating

    Information Technology/Support Technician Job 21 miles from Fayetteville

    HPG is accepting applications for all Epic experts. Do you have a driving desire to improve patient care, improve patient safety and improve clinical outcomes through the use of clinical information systems? As an Epic IT Consultant, you will be helping nurses, doctors, and IT professionals every day to improve patient care, patient safety, and clinical outcomes. In this consulting position, you advise and assist clinicians in achieving their patient care goals through the effective design, "hands-on" build, and testing of Epic software……..making hospitals a better place. About the Role - Responsibilities include Epic implementations in many of the top Hospital and Healthcare Systems in the USA, enabling you to build on your existing clinical and Epic knowledge and cross the bridge to the next level of your career where you are part of the most highly sought after and highly compensated HIT consultants in the industry. Epic Certification required 3+ years Epic implementation experience required Hybrid work environment Visit our website at ******************
    $59k-76k yearly est. 23d ago
  • Product Support Specialist

    Zomedica

    Information Technology/Support Technician Job 41 miles from Fayetteville

    Ready to Write the Next Chapter of Your Career? At Zomedica, we're more than a company-we're a movement in the animal health industry. As a fast-growing, innovation-driven organization, we thrive on bold ideas, fresh perspectives, and a team that's passionate about caring for their customers and making a real difference. We're looking for trailblazers who are excited to grow with us, embrace the start-up mentality, and play a pivotal role in supporting cutting-edge products that impact the lives of animals and the veterinary professionals who care for them. Joining Zomedica means more than just a job-it's your chance to leave your mark on a company in its prime growth phase and be a part of something extraordinary. What's in It for You? A Culture of Innovation, Fun, and Growth: Join a team where your ideas matter, collaboration is key, and every day feels like an opportunity to achieve something great. Opportunities for Growth - Be part of a company that's expanding rapidly, offering plenty of room to develop your skills and advance your career. Impactful Work - Support a mission-driven organization that's revolutionizing animal health and veterinary care. At Zomedica we're committed to making a lasting impact on the animal health industry while fostering a workplace where our team loves what they do. Together, we're creating solutions that matter for animals, veterinarians, and the people who care for them. Are You Ready? If you're ready to be part of a dynamic team and help us shape the future of animal health, we'd love to hear from you! Let's grow together, make a difference, and have fun doing it. In this role located at our Roswell, Georgia facility, the Technical Product Support Specialist is responsible for providing technical assistance to customers across multiple product lines. Responsibilities include answering technical questions related to product installation and usage, troubleshooting technical issues, and documenting technical information using the Company's CRM platform. Responsibilities will include: Respond to customer inquiries via phone, email, chat, and the Company's ticketing system. Diagnose and resolve technical issues related to Company products and equipment, escalating complex technical issues to engineering, scientific, or other technical staff, as needed. Maintain detailed records of customer interactions and technical issues and resolutions. Process orders and complete paperwork for new products, replacements, and upgrades. Provide guidance to customers to help them understand and effectively use Company products and services. Educate customers on multiple product lines and cross-sell complementary products. Collaborate with Product Managers to: Analyze trends and provide recommendations for continuous product improvement. Create and update user guides, FAQs, troubleshooting documentation, and training materials. Provide support to the field sales team on product demonstrations and installations where technical assistance is required. Work closely with operations, engineering, R&D, and product teams to stay updated on product changes. Job requirements and skills: Bachelor's Degree in a scientific, technical, or related field; or equivalent combination of education and/or experience. At least 5+ years of related customer and technical service experience, preferably in the animal health industry with a focus on diagnostic medical devices; veterinary technician experience highly desirable. Excellent verbal and written communication skills, with a strong customer service focus. Strong technical aptitude, with demonstrated ability to troubleshoot and solve complex technical product issues. Proven ability to work both independently and as a team. Good organizational skills, attention to detail, and able to manage multiple priorities and be responsive to internal and external customer needs. Must be flexible with proven ability to adapt to changing business demands. Working knowledge of MS Office suite products; Salesforce.com knowledge a strong plus; MS Dynamics Business Central experience a plus. Ability to work occasional evenings and/or holidays based on business needs. Zomedica offers excellent compensation and incentives , including a competitive benefits package with medical insurance, employer-paid dental / vision / disability / life insurance, a 401k plan with a Company match, generous PTO and paid holidays, a collaborative work environment, and great growth potential. Join our growing team of talent dedicated to advancing care for the pets we love! Zomedica is an equal opportunity employer.
    $33k-64k yearly est. 18d ago
  • IT Consultant

    Omnitrust Technologies, LLC

    Information Technology/Support Technician Job 44 miles from Fayetteville

    The Omnitrust Technologies, LLC Alpharetta, GA The Omnitrust Technologies, LLC seeks IT Consultant. Primary worksite is Alpharetta, GA, but relocation is possible. Apply *************************
    $68k-94k yearly est. 3d ago
  • Litify Support Specialist

    Freeman Mathis & Gary, LLP

    Information Technology/Support Technician Job 21 miles from Fayetteville

    The Litify Support Specialist is responsible for updating Litify with current client‑reporting guidelines and ensuring all automated tasks function correctly. This position supports various data‑entry and system‑update functions within the Litify case‑management system. The following success factors describe individuals who thrive in our Firm: Helpful, congenial, personable, positive Unpretentious, approachable, respectful, team‑oriented Accountable, take ownership, correct mistakes Organized, timely, confidential, responsive (within 24 hours) Tasks and Responsibilities Review and monitor client‑reporting guidelines to ensure the case‑management system accurately reflects compliance requirements Update client abstracts based on client‑reporting guidelines Develop and maintain automated tasks in Litify to drive continual system improvements Conduct regular system audits to ensure all updates are correctly implemented and functional Collaborate with the billing‑rates team to ensure updates are cohesive and efficiently applied Maintain comprehensive documentation of all updates and processes for future reference and training Support the Litify team with general data entry Execute special assignments, projects, and other tasks as identified or assigned Assist with lower‑level Litify Help Desk requests Education, Experience, and Skills High school diploma required; Bachelor's degree in a related field preferred Minimum of 3 years' experience in legal billing, process automation, or a related role Proficiency with Microsoft Office and SaaS platforms Experience with Litify preferred Operates with a high level of precision and strong attention to detail Ability to multi‑task, prioritize, and meet tight deadlines Performs well in a fast‑paced, dynamic work environment Adaptable to shifting priorities and work demands Physical Requirements This role is based in a comfortable, climate‑controlled office environment with handicap accessibility. It requires prolonged sitting, standing, and computer use. Occasional lifting of up to 10-15 pounds may be required. The position also involves: Ability to use a computer for eight or more hours per day Typing speed of at least 40 words per minute Capacity to handle moderate to high stress levels and manage stress effectively Strong listening, verbal, and communication skills What We Offer Competitive compensation Comprehensive benefits package, including medical, dental, and vision coverage HSA and FSA options available for employees and dependents Emphasis on work‑life balance Generous PTO policy 401(k) plan with 3 % employer Safe Harbor contribution and 1.5 % profit sharing Firm‑paid life insurance, short‑term disability, and long‑term disability coverage Employee Assistance Program (EAP) Year‑end bonuses and referral‑fee programs Equal Employment Opportunity Statement Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.
    $34k-57k yearly est. 13d ago
  • Migration Support Specialist, Insurance

    Hub International 4.8company rating

    Information Technology/Support Technician Job 21 miles from Fayetteville

    ABOUT US At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. Description Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies). Position Overview: The Migration Support Specialist will play a critical role in supporting the migration of data, systems, and processes during our transition to new platforms and technologies. The ideal candidate will have experience in the insurance industry, strong technical skills, and the ability to troubleshoot issues effectively. Job Functions Assist in the planning and execution of system migration projects. Analyze existing data and ensure accurate and complete migration to new platforms. Assist in planning and coordinating all phases of the migration process, including data mapping Collaborate with internal teams, including IT, operations, and Field , to support migration activities. Identify potential risks and issues related to migration and work on mitigation strategies. Perform data validation and quality checks to ensure data integrity throughout the migration process. Provide end-user support on new systems and processes. Report progress, issues, and results to Director Operations and stakeholders. Support the testing of new systems and platforms to ensure they function as required post-migration. Troubleshoot and resolve any issues that arise during the migration process. Qualifications Bachelor's degree or equivalent work experience 5+ years Operations Property Casualty insurance experience with a Wholesale Agency or MGA Experience in the insurance industry, particularly in policy administration, claims processing, or underwriting. Proven experience in data migration projects or IT system implementations. Strong analytical and problem-solving skills, with a keen eye for detail. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analysis tools. Ability to work effectively both independently and as part of a team. Familiarity with insurance software systems and platforms, AIM & Image Right, is a plus. Strong organizational and time management skills. Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $90,000 to $100,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions. JOIN OUR TEAM Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.
    $90k-100k yearly 17h ago
  • Information Technology Apprenticeship

    Kennesaw State University 4.3company rating

    Information Technology/Support Technician Job 41 miles from Fayetteville

    About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU! Location (Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Job Summary Provides technical assistance and works closely with other technical staff to develop and
    $42k-58k yearly est. 16d ago
  • Clorox Culture and Career Summit, Alpharetta - Tech / IT

    Clorox 4.6company rating

    Information Technology/Support Technician Job 44 miles from Fayetteville

    Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities and teammates. Join our team. #CloroxIsThePlace Your role at Clorox: Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace A resume drop is your opportunity to showcase your enthusiasm and qualifications about a position to us, the employer directly. Make each resume drop count by emphasizing your unique strengths and aligning them with the specific job opportunities available. In this role, you will: About Enterprise Data & Technology/Data Insights & Analytics Being behind the scenes has never been more critical to the success of Clorox. At Clorox, our Enterprise Data & Technology team delivers stellar solutions that keep us one step ahead. We are the force behind making our products and people accessible, allowing us to place our high-quality products in the hands of those who trust and rely on them daily. Our team drives profitable growth through technology and data that integrates people, process, and is leading Clorox's digital transformation. We highly prioritize career development and opening every door possible to you-so you can go forth and create a flexible, rewarding, growth-oriented career path that truly works for you. This is Enterprise Data & Technology with a deeply human connection. Who we are. Clorox is a global company with leading brands that have become household names: our namesake bleach and cleaning products; Ayudín and Poett home care products; Pine-Sol dilutable cleaner; Fresh Step cat litter; Kingsford charcoal; Hidden Valley and K C Masterpiece dressings and sauces; Brita water filtration products; Glad bags, wraps and containers; and Burt's Bees natural personal care products. We manufacture products in more than two dozen countries and market them in more than 100 countries. At Clorox, we're on a mission to make the world better and brighter every single day across our family of iconic global brands. We're proud to be in every corner of homes, schools, and offices-making daily life simpler and easier for the people who need our products most. Working with us, you'll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish in taking on new, interesting challenges that allow our people to thrive at work. Join us as we reimagine what's possible and work with purpose to make a difference in the world. What we look for: We seek out and celebrate diverse backgrounds and experiences. We're looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning. At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program and initiatives here. What we offer: Competitive compensation Generous 401(k) program in the U.S. and similar programs internationally Health benefits and programs that support your physical and mental wellbeing Flexible work environment, depending on your role Meaningful opportunities to keep learning and growing Half-day Fridays, depending on your location Workplace type: Clorox Culture and Career Event - Alpharetta Pipelining We seek out and celebrate diverse backgrounds and experiences. We're looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning. At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives here. [U.S.]Additional Information: At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more. We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area. -Zone A: $69,600 - $127,400-Zone B: $63,800 - $116,800-Zone C: $58,000 - $106,100 All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process. This job is also eligible for participation in Clorox's incentive plans, subject to the terms of the applicable plan documents and policies. Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times. To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.
    $69.6k-127.4k yearly 60d+ ago
  • IT Tier Tech 1

    Classic Collision 4.2company rating

    Information Technology/Support Technician Job 33 miles from Fayetteville

    Classic Collision is now hiring an IT Support Technician. The IT Support Technician will be responsible for imaging and reimaging laptops per unique specifications, testing all builds and peripheral equipment and arranging for delivery of equipment in a very fast paced and busy professional services environment. The IT Support Technician will also be responsible for answering, commenting, and replying to open tickets during downtime. Be a part of a rapidly growing company known for exceptional quality and impressive customer service in the collision industry. We offer competitive pay along with a complete benefits package Responds to user inquiries and diagnoses issues through effective communication. Manages a streamlined problem-solving process encompassing problem identification, research, isolation, resolution, and follow-up actions. Addresses intricate technical problems by conducting thorough research and providing effective solutions. Offers technical support via phone calls, emails, and user requests, ensuring prompt assistance. Records, monitors, and tracks issues meticulously to ensure timely and effective resolution. Provides advanced support to end users for PC, server, or mainframe applications and hardware. Collaborates with network services, software systems engineering, and applications development teams to restore services and identify core issues. Reproduces user problems to troubleshoot operational challenges successfully. Proposes system modifications to minimize user-related problems. Handles equipment returns onsite by conducting cleanup, testing, reimaging, and returning to inventory (Windows PCs). Performs onsite asset tagging and conducts inventory counts for existing stock (must be able to lift up to 50lbs without assistance). Contributes to knowledge management by creating articles. After resolving an incident, documents the process as a knowledge management article for future reference, stored in Remedy. May receive training for Critical Incident Response, Account Management, or Problem Management responsibilities. Qualifications for IT Tier 2 Support Technician (Hybrid): Education: High School Diploma or equivalent. Some college coursework is a plus. Experience: Minimum of 1 year of experience in a helpdesk or IT support role. Skills and Abilities: Strong technical expertise in IT support and troubleshooting. Excellent communication skills, both verbal and written. Proficient problem-solving abilities. Detail-oriented with a focus on issue tracking and documentation. Adept at collaborating with cross-functional teams. Competence in equipment management. Ability and willingness to travel as required for on-site support. These qualifications are essential for success in the IT Tier 1 Support Technician role Classic Collision welcomes diversity and is an EEO Employer.
    $40k-71k yearly est. 60d+ ago
  • Helpdesk Support Technician - Microsoft Teams Migration

    Selectek, Inc.

    Information Technology/Support Technician Job 21 miles from Fayetteville

    Helpdesk Support Technician – Microsoft Teams Migration Pay Rate: ~ +/- $26--$30hr DOE Join Our Team! We have an exciting opportunity for a Helpdesk Support Technician to play a crucial role in supporting our migration from on-premises systems to Microsoft 365 (M365). In this position, you will be instrumental in assisting employees as they transition to Microsoft Teams, ensuring a smooth go-live experience. Key Responsibilities: Provide front-line helpdesk support during the migration process from Office 2016 on-prem to M365. Assist employees who are new to Teams, offering guidance and troubleshooting support. Address Microsoft Office-related issues to enhance user experience. Collaborate with the IT team to identify and resolve any challenges during the transition. Required Qualifications: ~ 3+ years of experience supporting Microsoft Teams. Proven track record of supporting companies migrating from on-premises systems to M365. Experience working in large organizations with 1,000+ employees. Must be a U.S. citizen. Preferred Qualifications: Experience with GCC (Government Community Cloud) systems. Work Schedule: Monday to Friday with flexible start times between 7 AM and 9 AM for an 8-hour workday. Term: ~ 6+Month Contract (with potential for extension) About the Company: Join a respected organization that provides critical support to the defense and federal sectors. With a strong emphasis on innovation, this company is dedicated to leveraging advanced technology and expert engineering solutions to meet complex operational challenges. You'll be part of a collaborative and dynamic team that values quality and integrity while working in a business casual environment. Why Work with Us? Gain valuable experience supporting a major migration process in a fast-paced environment. Be part of a collaborative team dedicated to delivering exceptional support to employees. Opportunity for potential contract extension or conversion based on performance. If you are ready to take on this exciting challenge and make a positive impact during our migration process, we want to hear from you! Apply today to join our dedicated team! To learn more ASAP, feel free to contact Mollie Karns at mkarns@selectek.net | 678-335-6114
    $77k-116k yearly est. 60d+ ago
  • Information Technologist (Full-time)

    Academy of Scholars 4.1company rating

    Information Technology/Support Technician Job 24 miles from Fayetteville

    The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school's technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *****Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems Ensure all documentation is properly maintained and updated in a timely manner. Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters. Monitoring and maintaining network connections to connected devices such as printers, switches, servers, and wireless access points. Expectations Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems. Strong verbal and written communication skills. Must be customer service and detail oriented. Qualifications Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment. Experience Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks. Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus) Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus. Microsoft Office 365 (Teams is a Plus) Server Hardware Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management Certification: Apple or Microsoft Technology and/or CompTIA certification(s) preferred Google Admin Certification or equivalent experience preferred Education: BS degree in Information Technology, Computer Science, Engineering, a relevant field or equivalent experience Experience: A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments Working in academic environment: 2 years (Preferred) Administering Chromebook: 2 years (Preferred) Apple/Mac device: 2 years (Preferred) Google Education: 2 years (Preferred) Mobile Device Management: 2 years (Preferred) WordPress: 2 years (Preferred)
    $39k-50k yearly est. 60d+ ago
  • Support Executive

    Tata Consulting Services 4.3company rating

    Information Technology/Support Technician Job 44 miles from Fayetteville

    EUC/Desktop Engineer * Strong knowledge of Windows and Mac operating systems, including installation and configuration. * Familiarity with printers, networks, and network printer installation. * Ability to work independently and as part of a team. * Excellent communication skills, both written and verbal. * Proficient in using IT support, system support, hardware troubleshooting, desktop support, Windows installation, printer troubleshooting, network support, hardware support, network printer installation, outlook configuration, and IT services tools. * Troubleshoot hardware and software issues on Windows and Mac operating systems. * Collaborate with internal teams to resolve complex issues. * Maintain inventory of hardware assets and ensure proper disposal of obsolete equipment. SCCM , Imaging and Server hardening and Patching Vulnerability Salary Range- $60,000-$65,000 a year #LI-SP3 #LI-VX1
    $60k-65k yearly 20d ago

Learn More About Information Technology/Support Technician Jobs

How much does an Information Technology/Support Technician earn in Fayetteville, GA?

The average information technology/support technician in Fayetteville, GA earns between $28,000 and $66,000 annually. This compares to the national average information technology/support technician range of $31,000 to $66,000.

Average Information Technology/Support Technician Salary In Fayetteville, GA

$43,000
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