Technical Support Specialist
Information technology/support technician job in Greenville, SC
Master Power Transmission, Inc. is committed to manufacturing high-quality and reliable mechanical power transmission products, including Master APG REEVES InnovaDrive , Master XL, and other innovative solutions under the Master Power Transmission brand name. With a deep passion for customer service, a people-first approach, and a dedication to world-class manufacturing, Master Power Transmission ensures excellence in every product. Located in Greenville, SC, the company is driven by a customer-oriented ethos and operational efficiency. Our team strives to uphold the standard of being "Faster @ Master" with all our operations and customer interactions.
Role Description
This is a full-time on-site role located in Greenville, SC for a Technical Support Specialist. Responsibilities include providing technical support for clients, conducting troubleshooting for mechanical power transmission products, ensuring a high level of customer satisfaction, and maintaining detailed records of support activities. The Specialist will collaborate with customers to resolve issues effectively while upholding exceptional standards of customer service.
Qualifications
Experience in Technical Support, including expertise in diagnosing and resolving technical issues
Strong Analytical Skills to evaluate problems and recommend solutions efficiently
Proficiency in Customer Support and a customer-focused mindset to ensure satisfaction
Hands-on experience in Troubleshooting technical issues related to mechanical power transmission products
Proven ability to ensure Customer Satisfaction through effective communication and problem-solving
Strong organizational and time-management skills, with an emphasis on detail and accuracy
Knowledge of power transmission products or mechanical systems is preferred
High school diploma or equivalent; additional technical certifications or training in related fields are a plus
Technical Support Specialist
Information technology/support technician job in Easley, SC
Job Title: Tech Support Agent (Restaurant Industry Focus)
Overview: We are seeking a tech-savvy, motivated individual with a background in restaurant management to join our Tech Support team. This role involves providing high-quality, hands-on support for Point of Sale (POS) systems, inventory controls, and financial reporting. This is a 6-month contract-to-hire opportunity.
Key Responsibilities:
Provide technical support for POS systems, assisting store managers and assistant managers in fast-paced environments (primarily fast food restaurants).
Troubleshoot and resolve hardware and software issues, working independently and collaboratively with the support team.
Utilize proprietary software and the TigerPaw ticketing system to manage and document support requests.
Required Skills:
Hands-on experience with inventory controls, financial reporting, and sales tracking in a restaurant environment.
Ability to diagnose and resolve hardware and software issues without relying on scripted responses.
Strong understanding of management-level functions of POS systems beyond basic usage.
Excellent communication skills with the ability to explain technical issues to non-technical users.
SAP Key User Specialist : 199448
Information technology/support technician job in Greer, SC
No C2C or 1099 submittals from 3rd party recruiters please.
THIS PERSON WILL NEED TO HAVE HANDS ON USER TESTING ON THE LOGISTICS SIDE.
Hours: Hours: 8 AM - 5 PM w/ 1-hour lunch
Days: Monday-Friday
Term of Contract: Long-term/ongoing with no end date
Pay Range OR Rate: $40.00 to $55 per hour
PTO, Sick Pay, and Holiday Pay are offered.
Travel:
30% travel (regional areas mainly but could be in other areas)
Position Overview: Supports and engages in the development of the plants detailed business concept. Supports in ensuring execution of the software systems and material flow in Spartanburg to support Production and Logistics, with regards to material flow and inventory control. Troubleshoots, identify root causes (process, hardware, and/or software), and resolves issues as necessary. Supports areas by leading transformation activities and facilitating improvements in the optimization of processes within existing production systems. Introduces and develops shop floor processes which are delivered in a structured VPS (Value-Added Production System) approach setting a centralized standard. Increases production efficiency, reliability and stability support of production teams and solution of problems.
Key Responsibilities:
Monitors production WIP's to ensure continuous flow and smooth transition of inventory to meet sequence, throughput and volume goals.
Monitors and controls the internal production processes for all Plant Spartanburg logistics processes through the use of SAP IM/WM software controlling systems.
Monitors Plant Spartanburg replenishment systems and interfaces with telegrams between PLC's and SAP.
Monitors various inventory reports in SAP.
Monitors KPIs and takes action to improve results through communication and escalation to responsible party and/or process/system improvements.
Ensures compliance to logistics processes, Plant Spartanburg targets, and Global requirements.
Logistics key user responsible for work instructions development/accuracy, UAT (user acceptance testing), training end-users, approving systems access, and managing business change requirements.
Solves inbound/outbound inventory flow in dispositive and operative material flow.
Serves as technical contact for 2nd level (3rd Party) and 3rd level (IT) support for incidents related to problem solving and/or change management.
Maintains accurate master data in SAP software systems.
Steers future development and implement activities related to Plant Spartanburg replenishment systems- In terms of new requirements and enhancement needs.
Develops and sustains effective working relationships with all Manufacturing technologies and management teams to insure Spartanburg uptime and volume targets.
Acts as a proxy for other physical logistics systems experts in their absence.
Ensures that SAP IM/WM software systems activities and strategies are aligned to support Plant Spartanburg goals and targets.
Ensures data accuracy (error codes, inventory, log files, control cycles, etc.) through audits and resolves discrepancies as required.
Recognizes errors, identifies root causes and problems. Resolves errors and faults of the Hardware/Software by working with ESA and IT.
Leads physical logistics in regards to systems testing (UATs), systems development, trouble-shooting, and structure changes (PLC), and responsible for go-live checks/changes.
Physical logistics "key-user" responsible for work instruction development/accuracy, training other users and end-users, approving systems access including profiling, and managing business change requirements.
Serves as project manager for small-medium sized projects overseeing resources assigned, conduct status meetings, and effectively communicates the project status to stakeholders and process partners as delegated by the manager.
Develops project plans, administers the change control processes, and ensures that tasks are completed on time and within budget.
Prepares business process mapping and function design.
Translates high level business requirements into functional specifications for IT development.
Drives, steers, and/or facilitates problem-solving activities and methods across area of responsibility.
Implements strategic targets in the production process with regard to new technologies, innovations, and business optimizations using Continuous Improvement principles.
Optimizes process by identifying and eliminating waste within the process.
Introduces new process ideas generated from benchmarks and other best practices.
Analyzes process or system failures to determine root cause and implements countermeasures.
Performs other duties as assigned by operations supervisor.
Education: BA/BS, preferably in Inventory Control, Business, Computer Science, Information Technology, Engineering or a technical area or related field, or 4+ years equivalent experience in a manufacturing logistics function.
Experience:
4+ years' experience in a logistics key user function to preferably include material flow management, SAP WM, parts ordering, goods receiving, or demand/consumption.
2+ years' experience in SAP systems, planning, analyzing, troubleshooting, testing, development, and application/system changes.
2+ years Continuous improvement, lean manufacturing, process/system optimization, process efficiencies, 6S, waste reduction, and workshop facilitation.
2+ years' experience working in a team-oriented, collaborative environment.
Experience in leading projects.
3+ years computer skills (Microsoft Office) with emphasis on Excel and Word.
3+ years of problem-solving skills.
2+ years knowledge of manufacturing/logistics processes.
3+ years of knowledge of SAP warehouse management.
3+ years knowledge in material flow to include SAP basics.
Basic German, Spanish and Chinese a plus.
Basic 1 year communication/interpersonal skills.
Licenses and/or Certifications:
Six Sigma Green or Black belt (preferred).
Information Technology Technician
Information technology/support technician job in Greenwood, SC
ES Foundry Corp
Role: IT Technician
Who We Are:
ES Foundry is the only US-based pure play solar foundry that provides Domestic Content Bonus ITC compliant product solutions for US end customers. The company's manufacturing facility is in South Carolina. Our founding members have accumulated experience of over 40GW+ of module sales and 30GW+ of manufacturing operation expansion.
ESF offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining EFS, you'll learn from industry experts and discover your potential while being part of a team committed to our shared values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.
Key Responsibilities
Work on user reported cases to troubleshoot IT issues related to computers (desktop and laptops), printers, network and system.
Ensure security and privacy of networks and computer systems.
Perform preventive and corrective maintenance on computer equipment.
Assist onsite and remote employees with their computer and software related issues.
Software installation and basic network troubleshooting.
Setup and Imaging computers.
Support manufacturing IT equipment such as printers (laser and label).
Support audio-visuals request or issues on events or meetings.
Perform assets lifecycle for computers, printers and handhelds.
Manages IT inventory.
Unlock Windows AD user accounts.
Require working after business hour or night shift (as and when required).
Any other reasonable duties assigned by superior.
Qualifications and Skills
Technical aptitude to learn and follow instructions.
Problem solver and strong attention to detail.
Hands on experience with diverse computer systems and networks.
Ability to research solutions and work independently on tasks.
Broad knowledge in Windows client/server network environment.
Strong troubleshooting skills in Windows Operating System and O365 issues.
Excellent diagnostic and problem-solving skills.
Excellent communication and interpersonal skills.
Demonstrated ability to work in teams and individually.
Experiences working in Multi-National Company especially in production environment.
IT Professional Certification as IT Technician
ES Foundry Corp, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.
IT Specialist
Information technology/support technician job in Travelers Rest, SC
Salary: $50,000 - 60,000
What is your perfect fit?
Strong experience with providing technical assistance to end-users
Ability to research, diagnose and troubleshoot
Great written & oral communication skills
Do you enjoy working in office everyday?
If that describes you, we need to talk!
What your future day will look like:
Normal schedule is 8am - 5pm with ability to work early mornings, evenings or weekends periodically
Assist with software applications and hardware needs
Handling multiple projects at once
Benefits Offered:
Full benefits including medical, dental, STD, Long TD, PTO
Type: Direct
To be a champion in this role, you will need:
1+ years of help desk or technical support experience
Proficiency in Office 365 applications
Ability to travel up to 50 miles as needed
Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.
Information Technology Specialist
Information technology/support technician job in Pelzer, SC
ONSITE in Pelzer, SC
6+ Month Contract with the potential to convert full time
KEY RESPONSIBILITIES:
Research, troubleshoot and diagnostic hardware/software to identify, document and resolve errors/issues
Provide 2nd level user support for incidents that require local resolution and cannot be resolved by the Service Desk.
Response to service desk request tickets and outages via phone, email or online incident management ensuring completeness of tickets and follow up with other team members in case of incident escalation.
Provide hands-on support for IT project implementations and performs miscellaneous job-related duties as assigned.
Collaborate with End User Services Team to resolve end-user's technology issues.
Support hardware and software installation/configuration in accordance with corporate policies and as designed by the End User's team.
Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.
Support PC replacement programs and emergency exchanges.
Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.
Assist in the asset management of all end-user devices and manage the stock level of spare equipment. Additional Duties
Develop/optimized, repair and return to user procedures on OS/hardware related issues.
Keep IT manager inform about the state of the local infrastructure.
Support the Platform Service team for local backup operation in line with corporate policies
Any additional responsibilities assigned by his supervisor as required.
Orders and/or manages repair parts as required.
Assists with any necessary wiring for networks and phone services as required.
Must Haves:
• Bachelor's Degree or equivalent experience.
• 2+ years of MS Windows desktop operating system deployment and support experience.
• 2+ years of SCCM/MECM and Intune experience.
• PC refresh experience.
• Solid Network Infrastructure Principles knowledge.
• Solid Security Principles Knowledge.
• Experience providing in-person and remote support.
Plusses:
• ITIL v3 certification.
• ISO/IEC 9001 and 27001 Knowledge.
• Apple Mac deployment and support experience.
• Windows 10 experience is an advantage.
• Mobile Device Management experience.
Compensation:
$22hr to $29/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
Information Technology Support Engineer
Information technology/support technician job in Greer, SC
Our enterprise-level client is seeking to add an IT Support Engineer to the team in Greer, SC. Please see below for full details-
Job Notes:
-- 6-month contract / extensions possible, but not guaranteed.
-- Onsite in Greer, SC 29651
-- Drug & Background required.
-- Schedule: 8:00am - 5:00pm M-F
-- Flexibility to work 2nd shift and weekend a plus
-- Onsite in a Manufacturing environment.
Pay Rate = $23 w2 per hour plus benefits
Key Responsibilities:
Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills
Nice to Have:
Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications:
Certifications such as A+, MCP, or ITIL are a plus but not required
Why Work with Merge IT?
We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.
Let's Stay Connected
Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up.
Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
Your next opportunity starts here. Let's make it happen.
Computer Field Tech Position- Asheville NC
Information technology/support technician job in Fletcher, NC
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
IT Support Specialist - Duncan
Information technology/support technician job in Duncan, SC
Job Description
IT Support Specialist - Fast Track Your IT Skills with Us!
Are you ready to launch your IT career and dive into a fast-paced world of problem-solving? Morris Business Solutions is searching for a passionate IT Support Specialist to join our dynamic Managed Services (MSP) team. As an IT Superhero, you'll troubleshoot tech challenges for our clients and keep their systems running smoothly
Who is Morris Business Solutions:
We're a fun and supportive family-run business offering cutting-edge IT solutions across North and South Carolina. Think top-notch computers, cybersecurity, and everything in between!
Responsibilities / Qualifications:
Become a tech hero by troubleshooting problems for our clients via phone, email, or in person.
Juggle multiple tasks like a pro - keeping track of support requests and keeping things organized is key!
Dive into a wide range of IT challenges, from hardware to software.
Highly Preferred Skills (but we can train the right candidate!):
2+ years of IT experience (or a passion for learning and a willingness to grow!)
IT-related degrees or certifications a plus
Experience with networks, firewalls, and keeping servers happy
Experience with the tech trinity: Active Directory, VPN, and SQL
Bonus points for experience with MSP, Office 365, and IP Phones
Be able to work in the Duncan office 5 days a week.
Why Choose Morris Business Solutions?
Competitive salary and bonus structure (hello, financial freedom!)
Comprehensive benefits package including health insurance, 401k with match, and paid time off (because work-life balance matters!)
Explore the world with our annual Presidents Club Trip! (Past destinations: Paris, Hawaii, and more!)
Training and development opportunities to keep your tech skills on point
Join a fun and supportive team that feels like family!
Ready to join the Morris Business Solutions family?
IT Support Specialist I
Information technology/support technician job in Spartanburg, SC
SUMMARY OF POSITION: Reporting to the CIO, the IT Support Specialist I provides first level support through a courteous, helpful, unbiased and professional manner to students, faculty, and staff by installing, maintaining, and repairing all university supported hardware and software. Troubleshoot computer, application, network, and printer related problems, determine problem source, and advise on appropriate action. Take ownership of customer support issues and respond effectively until resolution.
ESSENTIAL DUTIES/ NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
Computer (80%)
* Install, maintain, and troubleshoot all internal and external software for Converse systems and peripheral devices including, but not limited to Windows and Mac devices, laptops, handheld devices and digital media devices.
* Troubleshoot and assess risk and provide solutions related to malware removal and anti-virus
* Resolvehelpdeskticketsforfaculty,staff,andstudentsinaprofessionalandtimely
* Install, troubleshoot and problem resolution for standard and customized software and
* Update and maintain accurate data and inventory of all devices, assets, software and license
* Must communicate with internal and external customers in a positive, solution-oriented
* Responsible for communicating with outside vendors to procure pricing estimates on software and hardware on behalf of Converse.
* Tracking and routing problems and requests, and document resolutions
* Identifying and escalating situations requiring urgent attention
* Testing equipment that has been repaired prior to returning the equipment to the user
* Mentor student workers
* Provide documentation and knowledge-based articles on deployment, policies and procedures
Multimedia (20%) (not limited to: projectors, smart boards, document cameras, mixers)
* Set-up and tear down equipment for special events
* Installing and maintaining all multimedia equipment when feasible
* Provide assistance to departments and offices of the university with multimedia related issues
* Maintain and update documentation on all multimedia equipment
JOB QUALIFICATIONS:
Minimum qualifications:
* Bachelor'sDegreeinInformationTechnology,ComputerScienceorrelateddiscipline,
equivalency in other degree, certificates and 6 months-1 year of experience are accepted.
Preferred Qualifications:
* Proven experience as an Intern in technology related field, Helpdesk Technician, or similar Minimum of 1 year experience preferred.
* Experience with Windows and Mac devices
Knowledge/Skills/Abilities:
* Ability to provide technical support to users
* Ability to explain technical concepts in non-technical terms to faculty, staff and students
* Be knowledgeable and keep current by reading, interpreting, and applying information on technological changes and updates
* Knowledge of computer hardware and software
* Basic network connectivity troubleshooting
* Skill to prepare clear and concise written communications
* Ability to research technical manuals and guides to respond to user questions; prioritize requests, organize, schedule, and coordinate a variety of activities and projects
* Ability to learn new software and hardware packages
* Adapt to changes in technology
* Work independently and as a team member
* Well-grounded philosophy of honesty, integrity, and respect
* Demonstrated ability to establish and maintain effective and collaborative working relationships with various constituents including both internal to the organization and with the public
* Ability to work with and engage a diverse group of people
* Ability to work independently yet value and support a team-based environment
* Demonstrated professionalism and positive attitude
GUIDELINES AND SUPERVISION: The IT support specialist I reports to the CIO and operates as part of the CT team but executing work for faculty, staff and students at Converse University. Under general supervision this specialist responds to and diagnoses problems through discussions with users. Work is characterized as solving known issues that can be escalated to a higher level when necessary (mid-level). The work will be completed in an independent way. The Specialist will oversee student workers.
Work Schedule:
Monday-Thursday 8:00-5:00, Friday 8:00-1:00
Display a willingness to work additional hours during the week and/or weekend, if required.
Licenses: NA
DISCLAIMER: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
We believe that a diverse faculty and staff are essential to achieving academic excellence; thus, we strongly encourage applications from candidates from all racial, ethnic and cultural backgrounds.
IT Support Specialist - Russian/Ukrainian is required
Information technology/support technician job in Spartanburg, SC
Job DescriptionSalary:
U Trust Insurance Agency LLC is a growing insurance organization operating across 30+ U.S. states. We are looking for a dependable and practical IT Support Specialist for small technical tasks, troubleshooting, and one-off projects. This is a side-work contract role, ideal for someone already working in IT who wants to take on simple, predictable tasks without heavy system administration responsibilities.
Key Responsibilities
Set up and configure Windows laptops and desktops.
Install, update, and troubleshoot basic software (browsers, Office tools, PDF tools, antivirus, drivers).
Perform basic diagnostics for hardware issues (slow performance, device errors, connectivity issues).
Assist employees with simple technical questions (accounts, printers, email settings).
Support small on-site tasks when needed (checking equipment, cables, routers) in Spartanburg, SC.
Set up or replace peripherals (monitors, keyboards, webcams, headsets).
Ensure devices are updated and secure (Windows updates, basic settings).
Required Qualifications
13 years of experience in IT support, helpdesk, or similar role.
Strong knowledge of Windows 10/11.
Understanding of basic networking: Wi-Fi, router settings, cable connections, IP basics.
Ability to troubleshoot hardware and software issues independently.
Good communication skills in English; Russian or Ukrainian is a strong advantage.
Responsible, organized, and comfortable working with tasks on demand.
Nice-to-Have
Ability to assemble or upgrade a PC (optional).
Experience with remote support tools (AnyDesk, TeamViewer, Zoom Remote Control).
Ability to document simple internal instructions (SOPs).
We Offer
Flexible workload tasks as needed (side work / extra income).
Long-term cooperation with a stable U.S. company.
Competitive compensation per hour or per task.
Friendly international environment.
How to Apply
Please apply directly through the platform where you found this job post.
We will review all applications and contact each candidate, providing feedback and further steps in the order applications are received.
Help Desk Technician
Information technology/support technician job in Fletcher, NC
Wage: $20-25 per hour
Job Description: As a Helpdesk Technician at Appalachian Network Services Inc, you will provide crucial first-level technical support within our IT Support department. This in-office role focuses on delivering responsive and high-quality remote support for our customers' technology needs, including workstations, servers, printers, networks, and other IT systems.
Key Responsibilities:
Provide prompt and effective first-level reactive remote support for issues related to core business applications, operating systems, workstations, servers, printers, networks, and phone systems.
Implement and support basic remote access solutions including VPN, Terminal Services, and Citrix.
Actively manage and respond to customer support tickets and calls, ensuring high-quality service and timely issue resolution.
Maintain and update system documentation in ConnectWise, ensuring procedures are current and effective.
Communicate effectively with customers, keeping them informed of incident progress and managing notifications for impending changes and scheduled outages.
Additional Duties and Responsibilities:
Maintain high customer satisfaction through fast and effective resolution of customer requests.
Work independently and within a team setting to manage the helpdesk ticket queue, pulling email tickets from the top of the board and answering all support calls.
Consistently maintain service level agreements by swiftly responding to and resolving service tickets within prescribed timeframes. Accurately record all billable hours and services performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns with departmental goals by effectively managing and documenting work tasks to meet operational standards and client expectations.
Company Culture:
At Appalachian Network Services Inc, we embody core values of Excellence, Security, Technological Agility, and Teamwork, which guide our commitment to innovation and safety in all our operations.
We are committed to providing a supportive environment where employees can thrive and contribute to our success.
We uphold a zero-tolerance policy for workplace negativity and toxicity, actively fostering a culture that rewards problem-solving, innovation, and teamwork. Our commitment to a positive work atmosphere ensures that every team member feels valued and supported.
Every employee is encouraged to take initiative and contribute ideas to ongoing improvements. By promoting an environment where all voices are heard and respected, we ensure that team members feel part of our collective success and are supported in their efforts to excel.
Knowledge, Skills, and Abilities Required:
Proficient understanding of operating systems, business applications, printing systems, phone systems, and network systems.
Strong interpersonal and communication skills, including telephony, active listening, and customer care.
Effective diagnostic and troubleshooting skills, with the ability to multitask and adapt to changes quickly.
Technical awareness to appropriately match resources to technical issues.
Self-motivated with the ability to work effectively in a fast-paced, in-office environment.
Professional Certifications:
Required: CompTIA A+
Preferred: CompTIA Security+, Network+
Experience:
At least 3 years of experience in information technology, preferably in a helpdesk or technical support role.
Associate's degree in Information Technology, Computer Science, or related field; or equivalent experience preferred.
Benefits:
Health Insurance: Full medical coverage provided for each employee, with optional upgrades and family additions available through employee contributions.
Dental and Vision Insurance: Available for employee enrollment at their own expense.
Life Insurance and Health Savings Account (HSA): Optional life insurance and HSA available.
Flexible Time Off: We provide flexible time off to support work-life balance.
401(k) Retirement Plan: A 401(k) plan with a company match to aid in your longterm financial planning.
Performance-Based Incentives: We offer incentives that recognize and reward outstanding performance.
Career Advancement: Opportunities for professional growth in a rapidly expanding company.
Schedule:
Full-time, 8 Hour Shift, Monday to Friday
Potential on-call responsibilities as needed
This is a 100% in-office position.
Company's Website:
********************
As part of this process, the selected candidate will be subject to a criminal background check, FBI finger Printing, and drug testing to ensure compliance with regulatory standards.
IT Support Specialist
Information technology/support technician job in Spartanburg, SC
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced IT Support Specialist to support our growing central team. The position is a hybrid role in Spartanburg, SC.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.WHAT YOU WILL BE DOING:
Collaborate with business stakeholders to understand their technology needs and objectives. Document and analyze these requirements to recommend suitable IT solutions.
Develop system design and specifications, including data models, architecture, and functional specifications for software or hardware solutions.
Evaluate and recommend new technologies, tools, and software to improve the efficiency, security, and effectiveness of IT systems.
Assist in software development and programming tasks as needed, especially in cases where custom solutions are required.
Diagnose and resolve hardware, software, and network issues. Provide support to end-users and helpdesk teams in resolving technical problems.
Conduct testing and quality assurance activities to ensure the reliability and functionality of IT systems. Identify and address defects and issues.
Create and maintain documentation, including technical specifications, system configurations, and user manuals.
Monitor and enforce IT security policies and compliance with industry standards and regulations, such as GDPR, HIPAA, or other relevant laws.
Analyze data to provide insights and reports that can support decision-making processes and business objectives.
Provide training and guidance to end-users and technical support teams on IT systems and applications.
Collaborate with vendors and external service providers to evaluate and procure IT products and services.
WHAT YOU WILL BRING TO THE TEAM:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong technical skills and knowledge of various IT systems, software, and hardware.
Proficiency in programming languages, database management, and network protocols.
Project management skills and experience.
Excellent problem-solving and analytical abilities.
Strong communication and interpersonal skills.
Knowledge of industry best practices, security protocols, and compliance requirements.
Relevant certifications (e.g., CompTIA A+, Network+, or Certified Information Systems Security Professional (CISSP)) may be required or preferred.
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
TRAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
DIRECT REPORTS:
No Direct Reports
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
#LI-AH1
Auto-ApplyIT Service Desk Intern
Information technology/support technician job in Greenville, SC
World Acceptance Corporation is excited to host an IT Service Desk Intern for the summer of 2026. The program will begin in late May and will last 10-12 weeks. The IT Service Desk Intern will assist in providing technical support and issue resolutions to internal customers across the organization. This position is designed to give hands-on experience in troubleshooting hardware, software, and network issues while learning fundamental IT support processes. Responsibilities may include assisting with password resets, equipment setup, inventory tracking, basic troubleshooting, and documenting support procedures under the guidance of the Service Desk team.
Essential Duties and Responsibilities:
Assist the IT Service Desk team in providing first-level technical support to internal users in the corporate office and branch locations across the U.S.
Learn to respond to help requests received through the ticketing system, by phone, or in person.
Assist with setup, configuration, and deployment of new computers, peripherals, and other equipment.
Support end users with basic troubleshooting of hardware, software, and network connectivity issues.
Help maintain IT inventory, including hardware and software tracking and stock replenishment.
Assist in creating and updating knowledge base articles and user guides.
Participate in IT projects and rollouts as assigned, gaining exposure to real-world IT operations.
Provide excellent customer service while learning effective communication and problem-solving techniques.
Maintain confidentiality and follow IT security guidelines and best practices.
Perform other duties as assigned by the Service Desk Manager or senior IT staff.
Competencies:
To perform the internship successfully, an individual should demonstrate the following:
Continuous Learning - Demonstrates eagerness to learn new technologies and IT processes. Seeks feedback and applies it to improve performance.
Customer Service - Displays professionalism and courtesy. Responds promptly to user needs and follows up to ensure satisfaction.
Problem Solving - Thinks critically to identify simple solutions. Escalates more complex issues appropriately.
Teamwork - Works well within a team environment. Shares knowledge, asks questions, and supports others.
Use of Technology - Shows interest in technology and a willingness to learn new systems and tools.
Education and/or Experience:
Currently pursuing an Associate or Bachelor's degree in information technology, Computer Science, or a related field.
Previous internship, coursework, or personal experience in IT support or troubleshooting preferred but not required.
CompTIA A+ or similar certification coursework in progress is a plus.
Physical Demands:
Must be able to remain in a stationary position for extended periods.
Occasionally move about the office to access equipment, files, and supplies.
Operate a computer and other standard office equipment regularly.
May occasionally lift up to 25 pounds.
Work Environment:
Office environment.
Occasional travel may be required.
This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
Auto-ApplyIT Administrator
Information technology/support technician job in Greer, SC
This role oversees and maintains the organization's comprehensive IT infrastructure, focusing on system reliability, data security, user support, and technology lifecycle management. This involves managing servers, network components, cloud services, and endpoint devices to ensure optimal performance and business continuity.
ESSENTIAL RESPONSIBILITIES
This is not an all-inclusive list of duties and responsibilities. Projects/duties may be modified/changed/added/deleted as needed.
System and Server Management:
Deploy and test updates on all servers, ensuring proper functionality and security.
Manage and monitor all network hardware (servers, network access control appliances, firewalls, etc.) for performance and intrusion.
Maintain and update firewall OS and configure both the firewall and network access control (NAC) for content filtering.
Evaluate server performance and ensure sufficient storage capacity.
Manage server hardware upgrades (RAM, drives) and perform software upgrades.
Manage and maintain the Active Directory (AD) domain, including user onboarding/offboarding, access privileges, and security.
Ensure all server software, including specialized applications like the barcode server software, is updated and running efficiently.
Security and Endpoint Management (Client Devices):
Develop, test, and execute a schedule for installing updates/patches on client endpoints.
Manage comprehensive threat detection and prevention (antivirus, anti-spyware, anti-malware) solutions across all servers and client endpoints, ensuring timely updates and optimal performance.
Monitor the network for potential security intrusions.
Ensure file system privileges are correctly set to maintain data security.
Data Protection and Disaster Recovery (DR):
Validate data backups (on-site and off-site) for proper execution, content accuracy, and retention.
Perform data and system restores upon request.
Regularly test full system restores and Active Directory restoration procedures.
Write and test the organization's Disaster Recovery plan.
Office 365 and Cloud Services:
Ensure Office 365 services (including email/cloud-based messaging and collaboration) are running efficiently.
Manage user accounts within Office 365 (add/remove users, password management).
Test Office 365 backups and restoration procedures.
Procurement and Vendor Management:
Research, purchase, and manage the inventory of all IT hardware (including new endpoint devices) and software/licensing.
Coordinate, oversee, and manage all work with external IT consultants and vendors.
Oversee and manage other IT-related systems, such as VoIP/phone systems and internet service providers (ISPs).
User Support and Troubleshooting:
Set up and configure all new endpoints (including domain access, user profiles, remote access like VPN shortcuts, and security software).
Provide support for all endpoint issues (hardware, OS reinstallation, software reinstallation, network access, performance, file system privileges).
Troubleshoot network issues (internal/intranet/internet connectivity) and printer issues.
Provide support for key line-of-business applications (e.g., ERP/CRM like Great Plains and Salespad), including add-ons, and general office software issues.
Troubleshoot database issues involving SQL Server and TSQL queries.
Deliver user training on new software updates (e.g., Office 365 application updates).
Serve as the primary contact for advanced support from hardware vendors (e.g., Dell).
Physical Security Systems:
Manage and maintain building access control (e.g., badges via security software).
Manage and maintain security camera systems.
SUPPLEMENTAL RESPONSIBILITIES
Completes any tasks and/or projects assigned by supervisor
Other duties as assigned
ACCOUNTABILITY
Maintain and develop exceptional technical documentation for all network, system, and endpoint configurations, troubleshooting, and maintenance procedures.
Responsible for the overall maintenance, troubleshooting, and management of the entire network and all associated servers (including cloud services, web server, VPN, and file sharing/storage servers) and computers.
Research, recommend, and deploy IT best practices, standards, and protocols for system and network maintenance.
AUTHORITY
This role has no direct reports
QUALIFICATIONS
Education/Experience:
Associate's Degree or 5+ years of experience in IT
Specific Characteristics:
Proven ability to effectively communicate with stakeholders, build trust, and maintain a high level of professionalism.
Adaptable and flexible to rapidly changing priorities.
Commitment to maintaining the highest degree of confidentiality when handling sensitive information.
Ability to maintain composure under pressure and manage multiple simultaneous tasks effectively.
Proficiency across all IT disciplines, with the ability to diagnose and fix problems across various software and hardware platforms.
Strong customer service skills, helpful demeanor, and ability to perform well under stress.
DEMANDS
Time and availability
Must be able to work at least 40 hours each week from 8 am-5 pm, or some variation thereof.
Occasional evening and weekend work may be required as job duties demand
Travel
Must have transportation to and from headquarters.
Physical
The physical demands described here are representative of those that must be met by a typical office employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently required to hear and talk
Use of hands for keyboard usage
Frequent sitting, standing and walking
Occasional reaching with hands and arms, stooping, kneeling, and lifting and/or moving up to 100 pounds when moving and changing computer equipment.
Environment
Must be able to work in a moderately loud work environment.
DISCLAIMERS
AAP/EEO Statement-
North American Rescue, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Intern - IT
Information technology/support technician job in Spartanburg, SC
Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 1,500 storefronts locations and online lending. Providing services in over 27 states, Purpose Financial employs over 3,700 team members.
At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.
We offer:
Competitive Wages
Life/Health Benefits
401(k) Savings Plan
Educational Assistance
Paid Vacation/Holidays
Employee Discounts
Work-life Balance
Business Casual Environment
Paid Volunteer time off
Rewards and Recognition Program
EAP
To learn more about Purpose Financial visit Purpose Financial Website
Position Summary
Human Resources Info
This is a posted IT Intern to see if posting changes.
Job Responsibility
Human Resources Info
This is a posted IT Intern to see if posting changes.
Job Responsibilities Cont. Education Required
Human Resources Info
This is a posted IT Intern to see if posting changes.
Experience Required
Human Resources Info
This is a posted IT Intern to see if posting changes.
Knowledge Required
Human Resources Info
This is a posted IT Intern to see if posting changes.
Physical Requirements
Human Resources Info
This is a posted IT Intern to see if posting changes.
Competencies Compliance/IntegrityCustomer CentricityInterpersonal SkillsResilienceResults/AccountabilityWorking with Diverse PopulationsTravel Attire Other
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 15200
IT Support Administrator - Salary range $60 - $70k annually BOE
Information technology/support technician job in Gray Court, SC
We are seeking a skilled and motivated IT Administrator to join our dedicated IT team. As an IT Administrator at ISOFlex Packaging you will play a crucial role in ensuring the smooth operation of our technology infrastructure, supporting our employees in their daily work, and contributing to the overall efficiency of our organization.
Responsibilities:
Manage and maintain the company's IT infrastructure, including servers, networking equipment, and software applications.
Install, configure, and troubleshoot hardware and software components, ensuring optimal performance and security.
Provide technical support to end-users, addressing IT-related issues and inquiries in a timely and professional manner.
Monitor system performance and proactively identify and resolve potential issues to minimize downtime.
Implement and maintain cybersecurity measures to protect company data and systems from threats and breaches.
Collaborate with cross-functional teams to implement IT projects and initiatives, ensuring seamless integration and alignment with business goals.
Manage user accounts, permissions, and access rights across various systems.
Keep abreast of industry trends and emerging technologies to make recommendations for continuous improvement.
Document IT processes, procedures, and configurations to create a knowledge base for the team and end-users.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
5- 7 years proven experience as an IT Administrator or in a similar role.
Strong knowledge of IT systems, networks, hardware, and software applications.
Familiarity with cybersecurity best practices and tools.
Excellent problem-solving skills and the ability to think analytically.
Effective communication skills to interact with both technical and non-technical stakeholders.
Detail-oriented approach to managing tasks and documentation.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
Benefits:
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
Retirement savings plan with company matching.
Professional development opportunities and support for certifications.
Collaborative and inclusive work environment.
If you are a proactive IT professional looking to contribute to a dynamic and growing organization, we encourage you to apply. Join us in shaping the future of at ISOFlex Packaging. Please submit your resume and a cover letter detailing your relevant experience and why you're interested in this role.
ISOFlex Packaging is an equal opportunity employer. We value diversity and encourage candidates of all backgrounds to apply.
Auto-ApplyIT Support Administrator - Salary range $60 - $70k annually BOE
Information technology/support technician job in Gray Court, SC
We are seeking a skilled and motivated IT Administrator to join our dedicated IT team. As an IT Administrator at ISOFlex Packaging you will play a crucial role in ensuring the smooth operation of our technology infrastructure, supporting our employees in their daily work, and contributing to the overall efficiency of our organization.
Responsibilities:
Manage and maintain the company's IT infrastructure, including servers, networking equipment, and software applications.
Install, configure, and troubleshoot hardware and software components, ensuring optimal performance and security.
Provide technical support to end-users, addressing IT-related issues and inquiries in a timely and professional manner.
Monitor system performance and proactively identify and resolve potential issues to minimize downtime.
Implement and maintain cybersecurity measures to protect company data and systems from threats and breaches.
Collaborate with cross-functional teams to implement IT projects and initiatives, ensuring seamless integration and alignment with business goals.
Manage user accounts, permissions, and access rights across various systems.
Keep abreast of industry trends and emerging technologies to make recommendations for continuous improvement.
Document IT processes, procedures, and configurations to create a knowledge base for the team and end-users.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
5- 7 years proven experience as an IT Administrator or in a similar role.
Strong knowledge of IT systems, networks, hardware, and software applications.
Familiarity with cybersecurity best practices and tools.
Excellent problem-solving skills and the ability to think analytically.
Effective communication skills to interact with both technical and non-technical stakeholders.
Detail-oriented approach to managing tasks and documentation.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
Benefits:
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
Retirement savings plan with company matching.
Professional development opportunities and support for certifications.
Collaborative and inclusive work environment.
If you are a proactive IT professional looking to contribute to a dynamic and growing organization, we encourage you to apply. Join us in shaping the future of at ISOFlex Packaging. Please submit your resume and a cover letter detailing your relevant experience and why you're interested in this role.
ISOFlex Packaging is an equal opportunity employer. We value diversity and encourage candidates of all backgrounds to apply.
Auto-ApplyTechnical Support Engineer
Information technology/support technician job in Spartanburg, SC
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $21.00/Hour
IT Support Specialist I
Information technology/support technician job in Spartanburg, SC
SUMMARY OF POSITION: Reporting to the CIO, the IT Support Specialist I provides first level support through a courteous, helpful, unbiased and professional manner to students, faculty, and staff by installing, maintaining, and repairing all university supported hardware and software. Troubleshoot computer, application, network, and printer related problems, determine problem source, and advise on appropriate action. Take ownership of customer support issues and respond effectively until resolution.
ESSENTIAL DUTIES/ NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
Computer (80%)
Install, maintain, and troubleshoot all internal and external software for Converse systems and peripheral devices including, but not limited to Windows and Mac devices, laptops, handheld devices and digital media devices.
Troubleshoot and assess risk and provide solutions related to malware removal and anti-virus
Resolvehelpdeskticketsforfaculty,staff,andstudentsinaprofessionalandtimely
Install, troubleshoot and problem resolution for standard and customized software and
Update and maintain accurate data and inventory of all devices, assets, software and license
Must communicate with internal and external customers in a positive, solution-oriented
Responsible for communicating with outside vendors to procure pricing estimates on software and hardware on behalf of Converse.
Tracking and routing problems and requests, and document resolutions
Identifying and escalating situations requiring urgent attention
Testing equipment that has been repaired prior to returning the equipment to the user
Mentor student workers
Provide documentation and knowledge-based articles on deployment, policies and procedures
Multimedia (20%) (not limited to: projectors, smart boards, document cameras, mixers)
Set-up and tear down equipment for special events
Installing and maintaining all multimedia equipment when feasible
Provide assistance to departments and offices of the university with multimedia related issues
Maintain and update documentation on all multimedia equipment
JOB QUALIFICATIONS:
Minimum qualifications:
Bachelor'sDegreeinInformationTechnology,ComputerScienceorrelateddiscipline,
equivalency in other degree, certificates and 6 months-1 year of experience are accepted.
Preferred Qualifications:
Proven experience as an Intern in technology related field, Helpdesk Technician, or similar Minimum of 1 year experience preferred.
Experience with Windows and Mac devices
Knowledge/Skills/Abilities:
Ability to provide technical support to users
Ability to explain technical concepts in non-technical terms to faculty, staff and students
Be knowledgeable and keep current by reading, interpreting, and applying information on technological changes and updates
Knowledge of computer hardware and software
Basic network connectivity troubleshooting
Skill to prepare clear and concise written communications
Ability to research technical manuals and guides to respond to user questions; prioritize requests, organize, schedule, and coordinate a variety of activities and projects
Ability to learn new software and hardware packages
Adapt to changes in technology
Work independently and as a team member
Well-grounded philosophy of honesty, integrity, and respect
Demonstrated ability to establish and maintain effective and collaborative working relationships with various constituents including both internal to the organization and with the public
Ability to work with and engage a diverse group of people
Ability to work independently yet value and support a team-based environment
Demonstrated professionalism and positive attitude
GUIDELINES AND SUPERVISION: The IT support specialist I reports to the CIO and operates as part of the CT team but executing work for faculty, staff and students at Converse University. Under general supervision this specialist responds to and diagnoses problems through discussions with users. Work is characterized as solving known issues that can be escalated to a higher level when necessary (mid-level). The work will be completed in an independent way. The Specialist will oversee student workers.
Work Schedule:
Monday-Thursday 8:00-5:00, Friday 8:00-1:00
Display a willingness to work additional hours during the week and/or weekend, if required.
Licenses: NA
DISCLAIMER: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
We believe that a diverse faculty and staff are essential to achieving academic excellence; thus, we strongly encourage applications from candidates from all racial, ethnic and cultural backgrounds.