Information Technology/Support Technician Jobs in Ham Lake, MN

What You Need To Know Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity. As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more. Southern Glazer's offers a competitive compensation package with an hourly rate of compensation of $25.00-$32.00 per hour plus incentives. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately. Shift: Monday - Thursday 2PM-12AM - 10 Hour shift, 4 days per week. At Southern Glazer's, you'll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you're looking to fill your glass with opportunity, come join our FAMILY. Overview Responsibilities for warehouse system to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. This individual is also responsible for developing advanced processes for preventive maintenance and assist in evaluating other distribution systems. Other duties will include the first line of defense for all and any abnormal WMI system issues. Primary Responsibilities Provide support to the division (24x7) or as directed Provide training for employees on procedures/systems Collaborates with other functional areas to identify system integration opportunities Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM's in motion scanners, VFD's, Servo Motors and controls, etc.) Develop advanced processes (including predictive maintenance techniques) to measure, analyze and improve equipment performance (reliability) and prioritization of improvement projects Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs Assist with the evaluation and process changes for other distribution systems (Conveyors/MHE, Voice Picking & slotting techniques, etc.) Provide training for distribution center employees on procedures/ MHE systems Additional Primary Responsibilities Initial point of contact for onsite support at respective Distribution Center Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed Perform proactive maintenance for warehouse equipment Document and escalate issues to the appropriate vendors and SGWS SCM support groups Manage and maintains the spare parts inventory and report as required to keep the systems ready for production Oversee detailed root cause analysis of reliability issues Implement operations continuous improvement measures and initiatives Perform other job-related duties as assigned Minimum Qualifications Bachelor's Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry related curriculum) or Sufficient and relevant work experience 5 or more years of work experience 3 or more years of work experience in Warehouse Operations & Support Working knowledge of PLC operations and PLC electrical panels Working knowledge of Compressed Air system and Storage and Retrieval Machines (SRM's) Working knowledge of spirals and sliding shoe sorters, Motor starters, overloads, and basic wiring MS Office and other general desktop software experience required Must have some experience with conveyor systems, pick to belt operations and other MHE systems including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software Strong organizational & time management skills. Must be able to multi-task, prioritize effectively, and change direction on short notice in an effective manner Physical Demands Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping Critical nature of this job may require extended hours, overtime, and weekends May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs EEO Statement Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges. #LI-JL1