Post job

Information technology/support technician jobs in Hemet, CA - 328 jobs

All
Information Technology/Support Technician
Technical Support Specialist
Information Technology Administrator
Computer System Technician
Computer Technician
Information Technology Professional
Helpdesk Computer Technician
Desktop Support Technician
Information Technology Technician
Production Support Technician
Network Support Technician
Information Technology Internship
  • Desktop Support Technician

    Insight Global

    Information technology/support technician job in Irvine, CA

    Title: Healthcare Technology Support Analyst Duration: 3-6-month contract to hire Pay Rate: $30/hr- $40/hr W2 Required Qualifications: Ability to establish and maintain effective working relationships across the Health System by demonstrating exemplary customer service skills. Ability to work flexible hours, including nights and weekends Working knowledge of wireless network configurations and limitations related to a clinical environment Strong interpersonal communication skills to effectively interface with internal and/or external customers Understanding of Networking Terminology such as DNS, DHCP, WINS Thorough understanding of Microsoft Active Directory and Group Policies Prior experience supporting and configuring BioMedical devices interfacing to EMR's such as Epic, Allscripts or Cerner Ability to independently problem solve End-user Computing issues Prior experience supporting clinical end users in a rapidly changing environment Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system Comfortable with support in Clinical areas such as Operating Rooms, Emergency Department and ICU 4+ years desktop support experience in a networked business environment Extensive experience with Windows Experience with Device Integration middleware such as Capsule, DeviceConX and Cerner General knowledge of Phone devices and support of communications applications such as Voalte Experience using Microsoft Office Applications Preferred Qualifications: Experience working with Epic EMR and its various modules Prior experience supporting end users in the Clinical environment Prior experience supporting Biomedical Device Integration
    $30-40 hourly 1d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Information Technology

    Vp 3.9company rating

    Information technology/support technician job in Oceanside, CA

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $62k-111k yearly est. Auto-Apply 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Information technology/support technician job in Irvine, CA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $37k-50k yearly est. 19d ago
  • Help Desk Support - Level 2 (Carlsbad) 12025

    Noesis Group

    Information technology/support technician job in Carlsbad, CA

    Looking for a new opportunity with amazing benefits? Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful. Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a $5000.00 annual training budget for employees who wish to further their education in Information Technology. We are currently seeking a highly motivated, full time Help Desk Support Specialist-L2 to provide outstanding service to our San Diego County client base. JOB DESCRIPTION Under the direct supervision of the Technology Manager, the Help Desk Support Specialist-L2 will provide on-site technical support for Noesis clients. The Help Desk Support Specialist-L2 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Help Desk Support Specialist-L2 may serve as a “first point of contact” for end-user technical support needs. This is a full-time position with a regular schedule of 40 hours per week. The Help Desk Support Specialist-L2 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic. SKILLS / REQUIREMENTS Because we only hire the best candidates, you must have the following skills and education to be considered: Able to build and maintain supportive relationships within the organization Highly accurate, organized and detail-oriented Excellent customer service skills Exceptional oral and written communications skills Excellent technical writing and documentation skills Above-average analytical and deductive reasoning skills Ability to learn new technologies quickly and easily Work efficiently and reliably in unsupervised and varying environments Maintain calm and professional composure in stressful environments Demonstrated track record of offering excellent customer service over the phone Possess significant working knowledge of all of Microsoft's operating systems Willing to travel to on-site locations to support clients desktop needs Have a strong working knowledge of all of the components in Microsoft's Office suite Able to quickly and efficiently diagnose and resolve problems with both PC and MAC Able to diagnose and resolve networking problems using industry standard tools and procedures Active Directory Management Azure / Active Directory Hybrid Intune Windows 10 Management Intune MDM Management iPads / iPhones / Android Microsoft SCCM or MDT Group Policy Management PowerShell for Office 365 and Azure Prefer Scripting Skills including PowerShell and batch files Windows 11 Install / configure / diagnostics Windows 11 image creation and deployment Prefer one or more current Microsoft certifications Must have a High School diploma or equivalent Must have a valid CA Drivers License Prefer a 4-Year college degree (Bachelor's or above) or equivalent experience 5+ years of highly relevant, extensive, hands-on experience Please submit your electronic resume and a personalized cover letter to ************************************ Please do not contact the hiring company directly. Principals only; recruiters, please don't contact this job poster.
    $45k-78k yearly est. 60d+ ago
  • Technology Support SR Specialist - Test Analyst II

    Jpmorgan Chase & Co 4.8company rating

    Information technology/support technician job in Irvine, CA

    JobID: 210680602 JobSchedule: Full time JobShift: Base Pay/Salary: Irvine,CA $36.00/hr -$55.00/hr Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases. Job responsibilities * Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions * Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout * Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures * Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction * Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise * Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues Required qualifications, capabilities, and skills * Formal training or certification on software engineering and testing concepts * 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks * Experience with live chat, incident/service request management, and runbooks for system issue resolution * Baseline knowledge of operational management and excellence * Proven ability to balance tasks while documenting outcomes Preferred qualifications, capabilities, and skills * Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools * Practical knowledge of programming in C# * Exposure to AWS cloud technologies * Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems * Ability to document issues, procedures, and root cause analysis
    $36-55 hourly Auto-Apply 60d+ ago
  • IT Administrator

    Biotec Dental Laboratory 4.7company rating

    Information technology/support technician job in Irvine, CA

    BioTec Dental Laboratory is seeking a knowledgeable and solutions-driven IT Administrator to oversee and maintain the company's technical infrastructure. This role is responsible for managing hardware, software, networks, security systems, and day-to-day technical support across the laboratory. The ideal candidate is detail-oriented, proactive, and experienced in supporting a fast-paced, high-precision environment where system uptime and data accuracy are essential. Key Responsibilities Systems & Network Administration Maintain, configure, and troubleshoot all computer systems, servers, LAN/WAN networks, printers, scanners, and specialized dental lab equipment. Manage user accounts, permissions, and access within various systems and applications. Monitor network performance and ensure reliability, security, and minimal downtime. Software & Application Support Install, update, and support dental lab software platforms (e.g., CAD/CAM systems, 3D printing interfaces, case management systems). Ensure integrations between lab software and client systems operate smoothly. Provide technical support and training to staff on hardware and software use. Cybersecurity & Data Protection Implement and maintain cybersecurity policies, firewall settings, antivirus software, and data encryption. Conduct routine backups and ensure proper storage, recovery, and protection of sensitive patient and client information. Monitor systems for security breaches, vulnerabilities, and unauthorized access. Equipment Management Maintain inventory of all IT assets and ensure timely upgrades or replacements. Coordinate repairs or vendor support for specialized dental equipment and technology. Support the setup and maintenance of 3D printers, milling machines, scanners, and related systems. IT Support & Troubleshooting Serve as the primary point of contact for all technical issues, providing timely resolution. Document processes, updates, troubleshooting steps, and system changes. Train new hires on equipment, systems access, and IT protocols.
    $111k-140k yearly est. 45d ago
  • Helpdesk Technician

    GSI Environmental 3.9company rating

    Information technology/support technician job in Irvine, CA

    About Us GSI is a privately held, employee-owned company offering superior compensation, benefits, and professional development. GSI is highly respected nationally and internationally for the quality of its professional environmental services and the technically advanced projects it has completed over its 39 years of operation. GSI employs cross-disciplinary teams of environmental engineers and scientists, including toxicologists, geologists, hydrogeologists, ecologists, chemists, oceanographers, and data scientists with seamless collaboration over both technical disciplines and offices. Headquartered in Houston, Texas, GSI operates offices in Texas (Austin and Houston), California (Irvine, the San Francisco Bay Area, and Folsom), Washington (Olympia), Montana (Missoula and Helena), Colorado (Lakewood), North Carolina (Raleigh), and New York (Syracuse). Our talented staff of environmental professionals perform projects nationwide and internationally. Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast employees and offices. While you will work closely with and be supported by the broader IT team headquartered in Houston, this role requires a high degree of independence, professionalism, and ownership of day-to-day IT needs locally. Come join our team! To learn more, visit: ******************************* Key Responsibilities Provide first-level technical support to users via in-person assistance, phone, email, or chat Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, applications, and network connectivity Log, track, and document all help desk requests using the company's ticketing system Escalate unresolved issues to the appropriate internal teams or third-party vendors Set up and configure hardware and software for new hires and assist with IT onboarding Maintain and update IT asset inventory and software licensing records Assist in maintaining user accounts, email, and access permissions Support conference room technology, video conferencing tools, and AV equipment Maintain technical documentation and user guides for common issues and solutions Collaborate with the Houston IT team on system updates, cybersecurity practices, and organization-wide IT projects. Qualifications Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience) Proficiency with Windows OS, Microsoft 365, and common business applications Familiarity with networking fundamentals (DNS, DHCP, VPN, etc.) Strong problem-solving skills and the ability to clearly explain technical issues to non-technical users Excellent customer service and communication skills Ability to prioritize tasks and manage time effectively in a fast-paced environment Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar (plus) Work Schedule & Environment On-site presence required 5 days a week in the Irvine office Standard office environment with occasional lifting of equipment (up to 25 lbs) May require occasional after-hours or weekend support during upgrades or outages Routine collaboration with the Houston-based IT team and remote support to West Coast teams/offices *Exact salary will depend on level of education and relevant experience.
    $41k-56k yearly est. 16d ago
  • Technical Support Specialist

    Antech Diagnostics 3.7company rating

    Information technology/support technician job in Carlsbad, CA

    We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. **The Target Pay Range for this position is $21.50 Hourly. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Technical Support Specialist is responsible for remote troubleshooting of digital radiography hardware, and related software for Sound's veterinary customers. This individual has a general understanding of DR, CR, Ultrasound and laser functionality. This individual possesses strong troubleshooting skills, can vet knowns and unknowns by asking simple to complex questions, and is calculated and methodical when problem solving. This position requires logical and careful dissection of problem descriptions and can walk customers through troubleshooting steps while connected remotely or blind (not connected). In addition, this individual functions well in a fast paced environment with good case management and call management skills. **Essential Duties and Responsibilities** + Able to understand and diagnose issues, and identify root cause through detailed analysis using both simple and in-depth questioning techniques + Able to document steps to reproduce accurately + Utilize strong customer and technical support skills supporting Sound products and services to veterinary medical professionals + Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail + Uses CRM to document and track progress on customer issues + Accurately documents troubleshooting steps, during the call, in customer tickets using CRM + Thorough and detailed case management skills- clear, concise note taking + Manages multiple customer tickets without sacrificing accuracy or quality of service + Operating system and application installation/configuration- high level understanding of product functionality + Perform and facilitate the return of items under warranty with third party vendors (RMA's), coordinate maintenance repairs, and loaner service orders + Thorough and detailed issue tracking in customer relationship management software + Strong call control technique without sacrificing customer service + Provide Sound customers with product and service information- required to learn and understand wide range of products related to Equine and Small Animal services + Excellent communication skills and ability to successfully control upset customers + Work closely with other departments when problem solving + Highly customer focused with a strong desire to deliver an excellent support experience during every interaction + Team player that will add value through very high quality and dedication to support team + Other duties as assigned. **Education and Experience** + A bachelor's or associate's degree in a technical field preferred or equivalent experience + Technical certifications a plus (MCSE, MCP, or A+ and/or equivalent work experience) + 2 years troubleshooting software and hardware **Knowledge, Skills and Abilities** + Strong PC skills and knowledge of MS applications (Outlook, Excel, Word, PPT) + General knowledge of Microsoft Windows 7, Windows 8 and Windows 10 + General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, and DICOM. + Previous experience with customer facing ticketing systems (e.g. MS CRM, SalesForce, ServiceNOW) + Previous experience in medical imaging is a plus; either film or digital radiography + Excellent written and oral communication skills + Must be extremely detail oriented, organized, and professional + Typing skills: 40+ WPM **Working Conditions** The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. **About Antech** Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. **Benefits** Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. _Benefits eligiblity is based on employment status._ + Paid Time Off & Holidays + Medical, Dental, Vision (Multiple Plans Available) + Basic Life (Company Paid) & Supplemental Life + Short and Long Term Disability (Company Paid) + Flexible Spending Accounts/Health Savings Accounts + Paid Parental Leave + 401(k) with company match + Tuition/Continuing Education Reimbursement + Life Assistance Program + Pet Care Discounts **Commitment to Equal Employer Opportunities** We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers (************************************************************** . **Note to Search Firms/Agencies** Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
    $21.5 hourly 4d ago
  • IT Systems Administrator

    Mariners Church 3.7company rating

    Information technology/support technician job in Irvine, CA

    Mariners Church is a biblically-centered, non-denominational church located in Southern California focused on inspiring people to follow Jesus and fearlessly change the world. Mariners is listed as one of the top 20 largest churches in America by Outreach Magazine. We are a community of ordinary people from all walks of life courageously trusting God to do the extraordinary. Simply put, we trust God to do what we can't-heal, transform, renew, forgive, provide and sustain. Through the redemption story of each believer, God is glorified, lives are changed and communities are impacted in a significant way. Come and be part of a new season of growth as Mariners Church responds to God's call in launching new congregations. Job Description Monitor and respond quickly to incoming requests related to IT issues Maintain computer systems and act as support if any system goes down. Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). Maintain user PCs, including upgrades and configuration as needed. Assist with onboarding of new users. Keep inventory of all equipment, software, and license users. Qualifications 3-5 years of system admin and/or helpdesk experience Working knowledge of computer systems, PC repair, and network management Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Ability to deploy, configure, and support operating systems on desktop and mobile Understanding and appreciation for information security within systems and user devices. Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time. Additional Information All Mariners Church Staff: Love Jesus and call themselves Christians. Embrace a high biblical standard of personal conduct and lifestyle. Agree to and adhere to the church's statement of faith and leadership commitment. Attend Mariners Church. We believe the total combination of your pay, benefits, and opportunities aligned with your calling will ensure that you and your family are provided for. The following items are just a sample of the things we offer for full-time employment: Health insurance (medical, dental and vision) 403b Retirement Saving Plan Paid vacation Paid time off to serve Discounts at the Mariners Cafe and Bookstore Tuition discount for Mariners Church Preschool Opportunity to attend ministry events and conferences Working alongside a community of supportive, like-minded believers
    $65k-79k yearly est. 60d+ ago
  • Helpdesk Technician

    Sdtek

    Information technology/support technician job in Escondido, CA

    SDTEK Company Profile: We thrive on geeky humor, honest communication, strong coffee, new tech & gadgets, and a desire to be the best Managed Services Provider in Southern California. Each day at SDTEK is another opportunity to save someone's day. With our proactive approach in supporting our clients and their technology, we minimize their interruptions and downtime allowing our clients to work more effectively. SDTEK has earned the coveted CompTIA Managed Services Trustmark and has an A+ rating with the BBB. We are a family run business that is growing quickly but staying true to our company values that are: 1) Treat our employees like family 2) Treat our clients like family 3) Always do the right thing We strive not to be just another job in the eyes of our employees and not to be just another vendor in the eyes of our clients. Our office is in the heart of Escondido on Grand Avenue and during the summer month's cruising grand makes for lively Fridays around the office. Additionally, the Escondido farmers market less than a block away every Tuesday, year round. We are headquartered in Escondido servicing clients in San Diego County and L.A. Position Summary: We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun and challenging environment. You will be exposed to a variety of technology allowing you gain broad experience in the IT industry. We support small to mid-size clients' LAN/WAN environments. You will be tasked with completing SDTEK's Five Star Systems Engineer Certification program to better not only yourself but also our company as a whole. SDTEK will pay for the certification exams that you pass. SDTEK specializes in professional services such as our manage TEK, phone TEK, cloud TEK and secure TEK service offerings. We provide project-based services to our clients including but not limited to Microsoft server deployments, Switchvox phone system installations, backup and disaster recovery solutions to name a few. This position will have a hand in not only the day-to-day service desk duties and responsibilities but also as a resource on projects. Qualifications: * MUST have Excellent communication, organization, documentation skills and be detail oriented * Minimum Associates Degree and/or 2-3 years of experience in an enterprise level technical support role * Required Certifications: Network+ and/or Security+ and/or MCSA : Windows 7 or 8 * Ability to handle more than one client interaction at a time and manage time appropriately * Quick learning and ability to find answers to unknown issues * Strong knowledge of Windows 7 and 8 clients, MS Office and Mac OS X * Basic networking knowledge including wireless * Ability to interact with teammates on all levels to help resolve IT-related issues and provides solutions in a timely manner * Candidates must be available for on-call rotation (typically 1 week/month) and able to work after hours, weekends when necessary * Must be able to lift up to 50lbs * Above all , must be a rock star and desiring to be apart of something great! Duties and Responsibilities: * Answering phone calls and email request within the service desk. * Travel when needed to client offices to complete tasks * Hardware/software installation and upgrades * Switchvox IP PBX technical support and troubleshooting * Windows & Mac Hardware/software support including desktops, laptops, servers & printers * Virus/malware removal and 3rd party application troubleshooting * Respond and mange client requests * Oversee backups of client systems * Effectively communicate with team members and clients * Resolve and/or escalate issues in a timely fashion * Follow instructions from the IT Manager and Senior Systems Engineers Desired Qualifications: * Knowledgeable with Windows 2008/2012 Server, Microsoft Exchange 07/10/13 * Knowledgeable with IP PBX products, specifically Digium Switchvox or Asterisk would be ideal * Knowledgeable with Google Apps / Office365 administration * Knowledgeable with webhosting VPS environments * Knowledgeable with VMware * Knowledgeable with Datto Backup Benefits: * Medical / Dental Insurance * Tri-Annual Bonus Plan * Earned PTO from date of hire * Paid Company Holidays * Paid Certification Exams upon passing * Expense Reimbursement for Cell Phone & Home Internet All resumes go directly to SDTEK for consideration. Candidates only; no agencies or recruiters.
    $40k-56k yearly est. 60d+ ago
  • IT Intern - Aliso Viejo

    Halo Diagnostics

    Information technology/support technician job in Aliso Viejo, CA

    The IT Intern will provide on-site operational support to the Information Technology department, with a primary focus on equipment provisioning, asset inventory management, and user onboarding. This role is ideal for individuals seeking entry-level exposure to corporate IT operations in a professional, structured environment. Working closely with the IT team, the intern will help ensure technology readiness for new hires and operational sites, maintain accurate equipment records, and support day-to-day IT service requests as needed. Essential Duties and Responsibilities 1. Equipment Provisioning and Deployment · Prepare, configure, and deploy end-user computing equipment, including laptops, peripherals, and site hardware · Perform initial system setup, validation, and quality checks prior to deployment · Support equipment readiness for new hires, role transitions, and site launches 2. Asset Inventory Management · Maintain accurate on-site inventory records for IT assets, including assignment, location, and status · Assist with asset tracking, reconciliation, returns, and reallocation · Ensure proper storage, labeling, and organization of equipment 3. User Onboarding and Access Support · Provide on-site assistance for new hire onboarding, including account access and initial login support · Guide users on standard IT tools, systems, and processes · Ensure onboarding tasks are completed in accordance with established timelines 4. IT Support Requests and Ticket Management · Respond to on-site IT service requests and support tickets as capacity permits · Perform basic troubleshooting for hardware, software, and access-related issues · Escalate complex issues to senior IT staff following established procedures Qualifications Required Qualifications · Currently enrolled in or recently graduated from an accredited college or university · Working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and Teams · Strong organizational and time-management skills · Ability to follow documented procedures and work effectively in an on-site team environment · Professional written and verbal communication skills Preferred Qualifications · Coursework in Information Technology, Computer Science, or a related field · Familiarity with IT asset management systems or ticketing platforms · Basic understanding of corporate IT environments and end-user support Physical and On-Site Requirements · Ability to work on-site during scheduled business hours · Ability to lift and move IT equipment (laptops, monitors, peripherals) as needed · Ability to sit, stand, and move throughout the office environment Professional Development Opportunities · Hands-on experience in a corporate IT environment · Exposure to enterprise systems, workflows, and support models · Mentorship and guidance from experienced IT professionals Work Environment · On-site, casual office setting · Structured, process-driven IT environment · Emphasis on accuracy, accountability, and service quality
    $34k-52k yearly est. 6d ago
  • IT Gaming Systems Administrator

    Twenty-Nine Palms Band of Mission Indians

    Information technology/support technician job in Coachella, CA

    This position is responsible for overseeing and supporting all gaming systems essential to gaming operations and related business functions. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters. ESSENTIAL DUTIES AND RESPONSIBILITIES: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide outstanding customer service to guests and all other employees by exceeding our mission statement. Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued. Provide technical support to players and staff, resolving issues related to connectivity, account access, and gaming functionality promptly. Is the escalation point for support of IT gaming systems and is responsible for system maintenance and documentation. Document business requirements, research and design IT systems to meet these requirements. Identify and communicate any gaps between new or existing systems and the business requirements. Install, configure, and maintain gaming servers, networks, and hardware to ensure optimal performance and uptime for gaming platforms. Implement and monitor security protocols, including firewalls and intrusion detection systems, to protect gaming systems from cyber threats. Responsible cross training other IT staff in system operation and upkeep. Monitor server performance, troubleshoot issues, and optimize configurations to support high utilization during peak hours. Conducts regular and frequent analysis on the systems to ensure they maintain as close to 100% uptime as possible. Conduct software updates, patches, and backups to ensure system reliability and data integrity while minimizing downtime. Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS). Present a positive image of the Tribal organization to its guests and vendors and to assist them as required. Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment. Able to make difficult decision in a fair and honest manner. Strong verbal and written communication skills. Perform any other duties that may be assigned from time to time. SUPERVISORY RESPONSIBILITIES: This job does not require supervisory duties. Qualifications EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED): High School Degree (or GED) Two (2) years (or equivalent) related experience. CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS: Must pass periodic random drug screens. Must be able to pass background suitability investigation. Must obtain a Tribal Gaming License. Must obtain all other applicable certifications and licenses. Must provide proof of eligibility to work in the United States within 72 hours of employment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 50 pounds and/or push, pull up to 100 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Multiple locations. Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours. Must be available for emergency calls 24/7. Must be available to work weekend and holidays. Some enterprises are gaming facilities. Some enterprises are not a smoke-free environment. Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis. INDIAN PREFERENCE ACT: The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA: 1. Tribal Members 2. Other Native Americans 3. All other ethnic groups
    $66k-101k yearly est. 6d ago
  • Senior AV Production Support Technician - Irvine CA

    One Diversified, LLC

    Information technology/support technician job in Irvine, CA

    How You'll Contribute: We are seeking a skilled and reliable AV Production Support Technician to provide technical support for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands-on experience with AV systems, live event production, and troubleshooting in a fast-paced corporate environment. This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development. What You'll Do: The job responsibilities of the Audio-Visual Support Services Technician include the following: Set up, operate, and break down AV equipment for live and hybrid events. Provide technical support for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex). Operate cameras, switchers, microphones, projectors, and audio mixers. Collaborate with internal stakeholders and external vendors to ensure seamless event execution. Troubleshoot AV issues in real-time during events. Maintain and inventory AV equipment. Support pre-event testing and rehearsals. Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment. Act as the liaison between the on-site team and Diversified Service management. Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces. Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting. Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues. Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users. Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use. Quarterly preventative maintenance of rooms at the designated client site. Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems. Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems. Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems. Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions. Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems. Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics. Interface with client executive and "C" level personnel in a highly professional manner. Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc. Collaborate with local Service management concerning actions, including but not limited to end-user provided training. Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily. Participate, as needed, in Client escalations/analysis requests. Follow all safety procedures and always adhere to the customer's security and confidentiality policies. Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress. Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution What You'll Bring: Education & Certifications: HS Diploma/ GED Required Skills/Qualifications: 5+ years of experience in AV production and enterprise level AV support CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.) Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers). Experience with video conferencing platforms and streaming tools. Familiarity with corporate environments and executive-level support. Excellent communication and customer service skills. Experience with hybrid event platforms and webinar production. Knowledge of AV over IP systems and digital signage. Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections Competencies in Video Conferencing products (Cisco preference) Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols) Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols) Basic wiring skills Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word) Must present well as client facing and working with high level executives within high pressure meeting situations Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary. Must be able to stand, kneel and/or crouch for long periods of time Must be able to work in high places, as well as small, cramped places Must be able to work in hot humid places, as well as cold places Must be able to properly use hand/power tools, ladders, and subsequent safety equipment Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time Must pass a background screen and drug test.
    $52k-91k yearly est. 13d ago
  • Network support

    Global Channel Management

    Information technology/support technician job in Irvine, CA

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Network Support with PeopleSoft familiarity, purchasing . Network support requires: Minimum Associates degree preferred- Knowledge of PeopleSoft (Purchasing System) i.e., creation of purchase orders a big plus- Proficient in Microsoft Office Suite (Excel, Access, Word)- Strong Excel skills (formulas, vlookup, pivot tables, macros)- Experience with GSuite (Google Mail, Docs, Sheets, Slides) preferred - Minimum of 2-3 years relevant experience, preferably within a Wireless Network organization.- Network support duties: Support network engineers in all purchasing related functions for the purpose of meeting the regions monthly and annual spend and commitment goals- Create and or amend hundreds of PO?s monthly and actively monitor outstanding lines for the life of the PO Additional Information $24/hr 6 months
    $24 hourly 14h ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Information technology/support technician job in Riverside, CA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $37k-50k yearly est. 19d ago
  • Help Desk Support - Level 1 (Carlsbad) 11025

    Noesis Group

    Information technology/support technician job in Carlsbad, CA

    Looking for a new opportunity with amazing benefits? Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful. Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a $5000.00 annual training budget for employees who wish to further their education in Information Technology. We are currently seeking a highly motivated, full time Helps Desk Support-L1 to provide outstanding customer service to our clients. JOB DESCRIPTION Under the direct supervision of the Client Support Manager, the Helps Desk Support-L1 will provide on-site technical support for our Noesis client. The Helps Desk Support-L1 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Helps Desk Support-L1 will serve as a “first point of contact” for end-user technical support needs. This is a full-time position with a regular schedule of 40 hours per week. The Helps Desk Support-L1 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic. SKILLS / REQUIREMENTS Because we only hire the best candidates, you must have the following skills and education to be considered: Broad based hardware and software support experience Able to build and maintain supportive relationships within the organization Highly accurate, organized and detail-oriented Excellent customer service skills Exceptional oral and written communications skills Excellent technical writing and documentation skills Above-average analytical and deductive reasoning skills Ability to learn new technologies quickly and easily Work efficiently and reliably in unsupervised and varying environments Maintain calm and professional composure in stressful environments Demonstrated track record of offering excellent customer service over the phone Possess working knowledge of all of Microsoft's operating systems Willing to handle support both over the phone and on-site locations to support clients desktop needs Have a strong working knowledge of all of the components in Microsoft's Office suite Able to quickly and efficiently diagnose and resolve problems with both PC and MAC Prefer one or more current Information Technology certifications Prefer a 4-Year college degree (Bachelor's or above) or equivalent experience 2+ years of highly relevant, extensive, hands-on experience Must have a current CA drivers license Please submit your electronic resume and a personalized cover letter to ************************************* Please do not contact the hiring company directly. Principals only; recruiters, please don't contact this job poster.
    $45k-78k yearly est. 60d+ ago
  • Technology Support SR Specialist - Test Analyst II

    Jpmorgan Chase 4.8company rating

    Information technology/support technician job in Irvine, CA

    Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases. **Job responsibilities** + Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions + Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout + Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures + Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction + Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise + Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues **Required qualifications, capabilities, and skills** + Formal training or certification on software engineering and testing concepts + 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks + Experience with live chat, incident/service request management, and runbooks for system issue resolution + Baseline knowledge of operational management and excellence + Proven ability to balance tasks while documenting outcomes **Preferred qualifications, capabilities, and skills** + Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools + Practical knowledge of programming in C# + Exposure to AWS cloud technologies + Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems + Ability to document issues, procedures, and root cause analysis JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Irvine,CA $36.00 - $55.00 / hour
    $36-55 hourly 60d+ ago
  • Technical Support Specialist

    Antech Diagnostics 3.7company rating

    Information technology/support technician job in Carlsbad, CA

    We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. The Target Pay Range for this position is $21.50 Hourly. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget. Job Purpose/Overview The Technical Support Specialist is responsible for remote troubleshooting of digital radiography hardware, and related software for Sound's veterinary customers. This individual has a general understanding of DR, CR, Ultrasound and laser functionality. This individual possesses strong troubleshooting skills, can vet knowns and unknowns by asking simple to complex questions, and is calculated and methodical when problem solving. This position requires logical and careful dissection of problem descriptions and can walk customers through troubleshooting steps while connected remotely or blind (not connected). In addition, this individual functions well in a fast paced environment with good case management and call management skills. Essential Duties and Responsibilities Able to understand and diagnose issues, and identify root cause through detailed analysis using both simple and in-depth questioning techniques Able to document steps to reproduce accurately Utilize strong customer and technical support skills supporting Sound products and services to veterinary medical professionals Troubleshoot and solve simple to highly complex hardware and software issues- methodical troubleshooting approach with attention to detail Uses CRM to document and track progress on customer issues Accurately documents troubleshooting steps, during the call, in customer tickets using CRM Thorough and detailed case management skills- clear, concise note taking Manages multiple customer tickets without sacrificing accuracy or quality of service Operating system and application installation/configuration- high level understanding of product functionality Perform and facilitate the return of items under warranty with third party vendors (RMA's), coordinate maintenance repairs, and loaner service orders Thorough and detailed issue tracking in customer relationship management software Strong call control technique without sacrificing customer service Provide Sound customers with product and service information- required to learn and understand wide range of products related to Equine and Small Animal services Excellent communication skills and ability to successfully control upset customers Work closely with other departments when problem solving Highly customer focused with a strong desire to deliver an excellent support experience during every interaction Team player that will add value through very high quality and dedication to support team Other duties as assigned. Education and Experience A bachelor's or associate's degree in a technical field preferred or equivalent experience Technical certifications a plus (MCSE, MCP, or A+ and/or equivalent work experience) 2 years troubleshooting software and hardware Knowledge, Skills and Abilities Strong PC skills and knowledge of MS applications (Outlook, Excel, Word, PPT) General knowledge of Microsoft Windows 7, Windows 8 and Windows 10 General or working knowledge in three or more of the following areas is strongly preferred: MS SQL Server, Remote Desktop, PACS, TCP/IP, and DICOM. Previous experience with customer facing ticketing systems (e.g. MS CRM, SalesForce, ServiceNOW) Previous experience in medical imaging is a plus; either film or digital radiography Excellent written and oral communication skills Must be extremely detail oriented, organized, and professional Typing skills: 40+ WPM Working Conditions The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. About Antech Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. Benefits Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. Benefits eligiblity is based on employment status. Paid Time Off & Holidays Medical, Dental, Vision (Multiple Plans Available) Basic Life (Company Paid) & Supplemental Life Short and Long Term Disability (Company Paid) Flexible Spending Accounts/Health Savings Accounts Paid Parental Leave 401(k) with company match Tuition/Continuing Education Reimbursement Life Assistance Program Pet Care Discounts Commitment to Equal Employer Opportunities We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers. Note to Search Firms/Agencies Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
    $21.5 hourly Auto-Apply 5d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Information technology/support technician job in Riverside, CA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $54k-80k yearly est. 7d ago
  • Technology Support SR Specialist - Test Analyst II

    Jpmorganchase 4.8company rating

    Information technology/support technician job in Irvine, CA

    Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases. Job responsibilities Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues Required qualifications, capabilities, and skills Formal training or certification on software engineering and testing concepts 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks Experience with live chat, incident/service request management, and runbooks for system issue resolution Baseline knowledge of operational management and excellence Proven ability to balance tasks while documenting outcomes Preferred qualifications, capabilities, and skills Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools Practical knowledge of programming in C# Exposure to AWS cloud technologies Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems Ability to document issues, procedures, and root cause analysis
    $80k-111k yearly est. Auto-Apply 60d+ ago

Learn more about information technology/support technician jobs

How much does an information technology/support technician earn in Hemet, CA?

The average information technology/support technician in Hemet, CA earns between $34,000 and $90,000 annually. This compares to the national average information technology/support technician range of $31,000 to $66,000.

Average information technology/support technician salary in Hemet, CA

$55,000
Job type you want
Full Time
Part Time
Internship
Temporary