Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|IT Cross Product Support||HSBC Bank USA, N.A.||Jersey City, NJ||Jun 25, 2013||$150,000|
|Associate, Futures IT Support||RBS Securities Inc.||Stamford, CT||Mar 10, 2016||$130,000|
|IT Customer Support||Equifax Inc.||Alpharetta, GA||Nov 25, 2016||$113,693 -
|IT Cross Product Support||HSBC Bank USA, N.A.||Jersey City, NJ||Nov 07, 2015||$107,000|
|IT Cross Product Support||HSBC Bank USA, N.A.||Jersey City, NJ||Sep 14, 2015||$107,000|
|IT Cross Product Support||HSBC Bank USA, N.A.||Jersey City, NJ||Nov 07, 2015||$106,300|
|IT Infrastructure Support Technician-Healthcare||Aligned Telehealth, Inc.||Agoura Hills, CA||Apr 18, 2016||$96,054|
|IT Support||Spartan Solutions Inc.||Tampa, FL||Aug 10, 2015||$91,000|
|IT Application Support (Programmer Analyst)||System Soft Technologies LLC||Tampa, FL||Jan 06, 2014||$65,000|
|IT Application Support (Programmer Analyst)||System Soft Technologies LLC||Denton, TX||Jan 04, 2014||$65,000|
|IT Application Support (Programmer Analyst)||System Soft Technologies LLC||Denton, TX||Aug 23, 2013||$65,000|
|IT Application Support (Computer Programmer)||Techpillars Inc.||Tampa, FL||Jun 02, 2014||$62,000|
|IT Application Support (Computer Programmer)||Techpillars Inc.||Tampa, FL||May 21, 2014||$62,000|
|Assistant IT Support||Amerifirst Financial, Inc.||Scottsdale, AZ||Aug 16, 2010||$60,000|
|IT Staff Support II||Modis, Inc.||Washington, DC||Nov 30, 2012||$57,372|
|IT Network Support Technician||Bruker Biospin Corp.||Billerica, MA||Aug 31, 2016||$52,936|
|IT Support||Professional Support Services||El Segundo, CA||Oct 01, 2012||$52,562|
|IT Server Support||Mando America Corporation||Opelika, AL||Jan 08, 2016||$52,000 -
|Information Technology Support II||The University of Iowa||Iowa City, IA||Oct 01, 2011||$52,000|
|IT Support||DWH Systems Inc.||Hoboken, NJ||Dec 09, 2016||$51,000|
|Associate, IT Support||E-Gatematrix, LLC||Arlington Heights, IL||Oct 01, 2012||$50,939|
|Programmer/It Support||MDSA, LLC||Norcross, GA||Nov 15, 2010||$50,440|
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