What is an Information Technology/Support Technician

As an information technology/support technician, you will be in charge of troubleshooting software and hardware problems faced by customers. Your duties include reviewing and resolving IT helpdesk requests, documenting and maintaining IT inventory, and treating issues as necessary. You'll assist computer users by answering questions, resolving technical problems, and maintaining networks, software, and computer equipment. Additionally, you'll set up all hardware and ensure their connection to the network.

Information Technology/Support Technicians usually hold an associate's degree in computer science or a related field. They make use of client relationship management software and spreadsheets. The skills for this role include customer service, technical, time management, problem-solving, and multitasking skills.

These professionals can either work for software and hardware companies or in the IT department of a corporation. Working hours vary from one place of employment to another. Information Technology/Support Technician earn about $46,558 annually. Their salary varies from $33,000 to $66,000.

There is more than meets the eye when it comes to being an information technology/support technician. For example, did you know that they make an average of $23.44 an hour? That's $48,754 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does an Information Technology/Support Technician Do

There are certain skills that many information technology/support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

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How To Become an Information Technology/Support Technician

If you're interested in becoming an information technology/support technician, one of the first things to consider is how much education you need. We've determined that 50.6% of information technology/support technicians have a bachelor's degree. In terms of higher education levels, we found that 4.8% of information technology/support technicians have master's degrees. Even though most information technology/support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become an information technology/support technician. When we researched the most common majors for an information technology/support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on information technology/support technician resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become an information technology/support technician. In fact, many information technology/support technician jobs require experience in a role such as technical support specialist. Meanwhile, many information technology/support technicians also have previous career experience in roles such as computer technician or customer service representative.

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Average Salary
$48,754
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
139,664
Job Openings
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Information Technology/Support Technician Career Paths

Top Careers Before Information Technology/Support Technician

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Average Salary for an Information Technology/Support Technician

Information Technology/Support Technicians in America make an average salary of $48,754 per year or $23 per hour. The top 10 percent makes over $71,000 per year, while the bottom 10 percent under $33,000 per year.
Average Salary
$48,754
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Information Technology/Support Technician Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an Information Technology/Support Technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write an Information Technology/Support Technician Resume

At Zippia, we went through countless Information Technology/Support Technician resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Information Technology/Support Technician Demographics

Information Technology/Support Technician Gender Statistics

male

78.6 %

female

16.6 %

unknown

4.8 %

Information Technology/Support Technician Ethnicity Statistics

White

59.6 %

Hispanic or Latino

13.7 %

Asian

13.1 %

Information Technology/Support Technician Foreign Languages Spoken Statistics

Spanish

50.1 %

French

9.6 %

Arabic

5.8 %
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Information Technology/Support Technician Education

Information Technology/Support Technician Majors

Information Technology/Support Technician Degrees

Bachelors

50.6 %

Associate

32.3 %

High School Diploma

5.6 %

Top Colleges for Information Technology/Support Technicians

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. University of California, Irvine

Irvine, CA • Private

In-State Tuition
$13,700
Enrollment
29,722

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

7. North Carolina State University

Raleigh, NC • Private

In-State Tuition
$9,101
Enrollment
23,708

8. Stevens Institute of Technology

Hoboken, NJ • Private

In-State Tuition
$52,202
Enrollment
3,420

9. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

10. Rensselaer Polytechnic Institute

Troy, NY • Private

In-State Tuition
$53,880
Enrollment
6,590
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Online Courses For Information Technology/Support Technician That You May Like

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
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Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

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Manage Active Directory & Group Policy on Windows Server 2016 with the Active Directory Users & Computers console / GPMC...

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Top Skills For an Information Technology/Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.9% of information technology/support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

12 Information Technology/Support Technician RESUME EXAMPLES

Best States For an Information Technology/Support Technician

Some places are better than others when it comes to starting a career as an information technology/support technician. The best states for people in this position are California, Alaska, New Jersey, and Hawaii. Information technology/support technicians make the most in California with an average salary of $67,888. Whereas in Alaska and New Jersey, they would average $61,720 and $55,425, respectively. While information technology/support technicians would only make an average of $53,403 in Hawaii, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Information Technology/Support Technician Jobs:
8,901
Highest 10% Earn:
$108,000
Location Quotient:
1.61
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Information Technology/Support Technician Jobs:
412
Highest 10% Earn:
$90,000
Location Quotient:
1.3
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Alaska

Total Information Technology/Support Technician Jobs:
223
Highest 10% Earn:
$66,000
Location Quotient:
1.41
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Information Technology/Support Technicians

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Top Information Technology/Support Technician Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ information technology/support technicians and discovered their number of information technology/support technician opportunities and average salary. Through our research, we concluded that Amazon.com was the best, especially with an average salary of $81,690. Robert Half International follows up with an average salary of $39,088, and then comes TEKsystems with an average of $47,283. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as an information technology/support technician. The employers include Siemens, Danaher, and Robert Half International

Information Technology/Support Technician Videos

Information Technology/Support Technician FAQs

Do IT techs make good money?

Yes, Information Systems (IT) Technicians make good money. This is considered one of the top highest-paying entry-level jobs in the technology industry.

The tech industry is one of the fastest-growing industries today, at an 11% growth rate. This means that not only does becoming an IT Tech pay well; it also offers a certain level of job security.

While IT technicians are not nearly the highest-paid position in the tech industry, it does offer a great entry-level move into the industry. This can allow a person to gain connections and develop the experience that will allow them to move up to higher-paying positions.

If a person wants to get into a career that pays well from the beginning, has good job security, and has a lot of room for growth, it is beneficial to pursue becoming an IT Technician.

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How do I become an IT support technician?

To become an IT support technician, you can start by getting an associate's or bachelor's degree in computer science or an associated field. For some entry-level positions, it is possible to get a position with a high school diploma alone, while other companies may require a set number of years of experience.

An IT support technician needs a balance of customer service skills and knowledge of the latest in technology. Are you good at setting up computers or helping older generations install new software? Are you keeping your finger on the pulse of what new business software is being used in the industry?

The more passion you have for staying up to date with the technological trends in business, the more of an asset you are as an IT support technician. This work favors the ability to translate technical information to a mixed audience of users, from beginners to other experts.

The more comfortable and vast your understanding is, the more you can earn in this field. Having fluency in computer programming additionally helps with troubleshooting technical issues.

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How long does it take to become an IT support specialist?

It takes between two to four years to become an IT support specialist. This depends on whether you earn a bachelor's degree or an associate's degree.

You can get an associate degree in information technology, computer science, or another IT-related focus, which would take about two years. However, a bachelor's degree in information technology, computer science, computer engineering, or information technology management is recommended. This will take four years to complete.

Another possible path towards becoming an IT specialist is to skip college and gain an entry-level position as a technical customer support specialist or a customer experience agent. Once in an entry-level position, it's recommended to start earning as many certifications as possible. After two to four years of work experience and proper certification, you can begin applying for jobs as an IT support specialist.

The Most Popular Certifications For An IT Support Specialist:

  • Certified Information Systems Auditor (CISA)

  • Certified Information Systems Security Professional (CISSP)

  • Certified Information Security Manager (CISM)

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What does an IT support technician do?

An IT support technician assists others with hardware or software challenges. This role may be an onsite internal staff position within a company, or it may be contracted or through a call center. IT support technicians use their understanding of computer systems to assist employees with any technical issues that may arise.

With technology constantly improving, systems are regularly upgraded, and IT support technicians are especially busy during the transition periods. This can mean either installing and programming new equipment or assisting employees on how to use new technology. Patience, problem-solving and good communication are critical in this role.

Typically duties for IT support technicians are:

  • Monitoring usability of companies software and websites

  • Assisting with password and accessibility issues

  • Increasing and enforcing network security, scanning for viruses

  • Train staff to use new programs or hardware

  • Screen sharing to walk through a variety of technical difficulties

  • Assisting with hardware or software challenges

  • Guiding updates or new installations

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What education is needed to become an IT technician?

Typically an Information Technology (IT) Technician is required to have an associate's or bachelor's degree. These degrees are typically within the field of Information Technology, Computer Science, Computer Information Systems, or a related field.

These programs offer comprehensive coursework in programming languages and computer engineering, providing students theoretical and practical knowledge of a variety of topics and processes they are likely to encounter on the job.

IT Technicians should seek to gain initial job training while pursuing a degree, including how to use programming languages to communicate with computer systems and troubleshooting techniques.

But if not, they will receive on-the-job training for a few weeks to learn the specific software and hardware systems used within a company.

Finally, while certification for IT technicians is voluntary, there are many certificates that increase employability and expand their knowledge base. These include:

  • CompTIA A+ Certification is an industry standard for technical support professionals.

  • CompTIA Network+ Certification is ideal for IT professionals who configure, troubleshoot, and manage networks.

  • CompTIA Linux+ Certification validates knowledge of security, hardware and system configuration, system operation, maintenance, automation, scripting, Linux troubleshooting, and diagnostics.

  • Microsoft Technology Associate (MTA) validates knowledge of core technical concepts.

  • Cisco Certified Entry Networking Technician (CCENT) assesses candidates' ability to install, operate and troubleshoot a small network system with basic security.

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Updated August 18, 2021