As an information technology/support technician, you will be in charge of troubleshooting software and hardware problems faced by customers. Your duties include reviewing and resolving IT helpdesk requests, documenting and maintaining IT inventory, and treating issues as necessary. You'll assist computer users by answering questions, resolving technical problems, and maintaining networks, software, and computer equipment. Additionally, you'll set up all hardware and ensure their connection to the network.
Information Technology/Support Technicians usually hold an associate's degree in computer science or a related field. They make use of client relationship management software and spreadsheets. The skills for this role include customer service, technical, time management, problem-solving, and multitasking skills.
These professionals can either work for software and hardware companies or in the IT department of a corporation. Working hours vary from one place of employment to another. Information Technology/Support Technician earn about $46,558 annually. Their salary varies from $33,000 to $66,000.
There is more than meets the eye when it comes to being an information technology/support technician. For example, did you know that they make an average of $23.44 an hour? That's $48,754 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many information technology/support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
If you're interested in becoming an information technology/support technician, one of the first things to consider is how much education you need. We've determined that 50.6% of information technology/support technicians have a bachelor's degree. In terms of higher education levels, we found that 4.8% of information technology/support technicians have master's degrees. Even though most information technology/support technicians have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an information technology/support technician. When we researched the most common majors for an information technology/support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on information technology/support technician resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become an information technology/support technician. In fact, many information technology/support technician jobs require experience in a role such as technical support specialist. Meanwhile, many information technology/support technicians also have previous career experience in roles such as computer technician or customer service representative.