As an information technology/support technician, you will be in charge of troubleshooting software and hardware problems faced by customers. Your duties include reviewing and resolving IT helpdesk requests, documenting and maintaining IT inventory, and treating issues as necessary. You'll assist computer users by answering questions, resolving technical problems, and maintaining networks, software, and computer equipment. Additionally, you'll set up all hardware and ensure their connection to the network.
Information Technology/Support Technicians usually hold an associate's degree in computer science or a related field. They make use of client relationship management software and spreadsheets. The skills for this role include customer service, technical, time management, problem-solving, and multitasking skills.
These professionals can either work for software and hardware companies or in the IT department of a corporation. Working hours vary from one place of employment to another. Information Technology/Support Technician earn about $46,558 annually. Their salary varies from $33,000 to $66,000.
What is an Information Technology/Support Technician?
What Does an Information Technology/Support Technician Do
There are certain skills that many information technology/support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
How To Become an Information Technology/Support Technician
If you're interested in becoming an information technology/support technician, one of the first things to consider is how much education you need. We've determined that 50.6% of information technology/support technicians have a bachelor's degree. In terms of higher education levels, we found that 4.8% of information technology/support technicians have master's degrees. Even though most information technology/support technicians have a college degree, it's possible to become one with only a high school degree or GED.
Information Technology/Support Technician Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of systems administrator you might progress to a role such as information technology manager eventually. Later on in your career, you could end up with the title information technology director.
Average Salary for an Information Technology/Support Technician
What Am I Worth?
States With The Most Information Technology/Support Technician Jobs
Mouse over a state to see the number of active information technology/support technician jobs in each state. The darker areas on the map show where information technology/support technicians earn the highest salaries across all 50 states.
Number Of Information Technology/Support Technician Jobs By State
Top Colleges for Information Technology/Support Technicians
1. University of Pennsylvania
Philadelphia, PA • Private
2. Carnegie Mellon University
Pittsburgh, PA • Private
3. University of Southern California
Los Angeles, CA • Private
4. University of California, Irvine
Irvine, CA • Private
5. New York University
New York, NY • Private
6. Boston University
Boston, MA • Private
7. North Carolina State University
Raleigh, NC • Private
8. Stevens Institute of Technology
Hoboken, NJ • Private
9. University of Minnesota - Twin Cities
Minneapolis, MN • Private
10. Rensselaer Polytechnic Institute
Troy, NY • Private
Top Skills For an Information Technology/Support Technician
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.4% of information technology/support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Choose From 10+ Customizable Information Technology/Support Technician Resume templates
Zippia allows you to choose from different easy-to-use Information Technology/Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Technology/Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Information Technology/Support Technician Demographics
Information Technology/Support Technician Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among information technology/support technicians, 14.6% of them are women, while 85.4% are men.
- The most common race/ethnicity among information technology/support technicians is White, which makes up 58.5% of all information technology/support technicians.
- The most common foreign language among information technology/support technicians is Spanish at 50.1%.
Work Experience Programs For Information Technology/Support Technicians
Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!
Company: Accenture UK
Cost: Free
Duration: 5.75-8 hours
Company: KPMG in the UK
Cost: Free
Duration: 4-6 hours
Company: Commonwealth Bank Australia
Cost: Free
Duration: 5-6 hours
Online Courses For Information Technology/Support Technician That You May Like
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...
Best States For an Information Technology/Support Technician
Some places are better than others when it comes to starting a career as an information technology/support technician. The best states for people in this position are Pennsylvania, Maryland, California, and Hawaii. Information technology/support technicians make the most in Pennsylvania with an average salary of $58,684. Whereas in Maryland and California, they would average $58,580 and $57,696, respectively. While information technology/support technicians would only make an average of $57,477 in Hawaii, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. California
$57,696
Avg. Salary
2. Maryland
$58,580
Avg. Salary
3. District of Columbia
$58,210
Avg. Salary
How Do Information Technology/Support Technician Rate Their Jobs?
Top Information Technology/Support Technician Employers
Most Common Employers For Information Technology/Support Technician
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | IBM | $82,872 | $39.84 | 60 |
| 2 | Dell | $70,704 | $33.99 | 35 |
| 3 | Miles Technologies | $50,345 | $24.20 | 77 |
| 4 | CyberCoders | $48,913 | $23.52 | 23 |
| 5 | AT&T | $48,323 | $23.23 | 46 |
| 6 | Unisys | $47,895 | $23.03 | 30 |
| 7 | Murtech | $45,680 | $21.96 | 25 |
| 8 | Hewlett Packard Enterprise | $45,631 | $21.94 | 57 |
| 9 | Comcast | $45,191 | $21.73 | 47 |
| 10 | Apex Systems | $45,179 | $21.72 | 31 |
Information Technology/Support Technician Videos
Becoming an Information Technology/Support Technician FAQs
Do It Techs Make Good Money?
Yes, Information Systems (IT) Technicians make good money. This is considered one of the top highest-paying entry-level jobs in the technology industry.
The tech industry is one of the fastest-growing industries today, at an 11% growth rate. This means that not only does becoming an IT Tech pay well; it also offers a certain level of job security.
How Do I Become An It Support Technician?
To become an IT support technician, you can start by getting an associate's or bachelor's degree in computer science or an associated field. For some entry-level positions, it is possible to get a position with a high school diploma alone, while other companies may require a set number of years of experience.
How Long Does It Take To Become An It Support Specialist?
It takes between two to four years to become an IT support specialist. This depends on whether you earn a bachelor's degree or an associate's degree.
You can get an associate degree in information technology, computer science, or another IT-related focus, which would take about two years. However, a bachelor's degree in information technology, computer science, computer engineering, or information technology management is recommended. This will take four years to complete.
What Does An It Support Technician Do?
An IT support technician assists others with hardware or software challenges. This role may be an onsite internal staff position within a company, or it may be contracted or through a call center. IT support technicians use their understanding of computer systems to assist employees with any technical issues that may arise.
What Education Is Needed To Become An It Technician?
Typically an Information Technology (IT) Technician is required to have an associate's or bachelor's degree. These degrees are typically within the field of Information Technology, Computer Science, Computer Information Systems, or a related field.