As an information technology/support technician, you will be in charge of troubleshooting software and hardware problems faced by customers. Your duties include reviewing and resolving IT helpdesk requests, documenting and maintaining IT inventory, and treating issues as necessary. You'll assist computer users by answering questions, resolving technical problems, and maintaining networks, software, and computer equipment. Additionally, you'll set up all hardware and ensure their connection to the network.

Information Technology/Support Technicians usually hold an associate's degree in computer science or a related field. They make use of client relationship management software and spreadsheets. The skills for this role include customer service, technical, time management, problem-solving, and multitasking skills.

These professionals can either work for software and hardware companies or in the IT department of a corporation. Working hours vary from one place of employment to another. Information Technology/Support Technician earn about $46,558 annually. Their salary varies from $33,000 to $66,000.

What Does an Information Technology/Support Technician Do

There are certain skills that many information technology/support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what an Information Technology/Support Technician does

How To Become an Information Technology/Support Technician

If you're interested in becoming an information technology/support technician, one of the first things to consider is how much education you need. We've determined that 50.6% of information technology/support technicians have a bachelor's degree. In terms of higher education levels, we found that 4.8% of information technology/support technicians have master's degrees. Even though most information technology/support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become an Information Technology/Support Technician
Top Information Technology/Support Technician Jobs Near You

Information Technology/Support Technician Career Paths

Average Salary for an Information Technology/Support Technician

Information Technology/Support Technicians in America make an average salary of $45,591 per year or $22 per hour. The top 10 percent makes over $66,000 per year, while the bottom 10 percent under $31,000 per year.
Average Information Technology/Support Technician Salary
$45,591 Yearly
$21.92 hourly
$31,000
10%
$45,000
Median
$66,000
90%

What Am I Worth?

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How To Become an Information Technology/Support Technician
How To Become an Information Technology/Support Technician Career Overview

States With The Most Information Technology/Support Technician Jobs

Mouse over a state to see the number of active information technology/support technician jobs in each state. The darker areas on the map show where information technology/support technicians earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Information Technology/Support Technician Jobs By State

Information Technology/Support Technician Education

Information Technology/Support Technician Majors

Information Technology/Support Technician Degrees

Bachelors

50.6 %

Associate

32.3 %

High School Diploma

5.6 %

Top Colleges for Information Technology/Support Technicians

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. University of California, Irvine

Irvine, CA • Private

In-State Tuition
$13,700
Enrollment
29,722

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

7. North Carolina State University

Raleigh, NC • Private

In-State Tuition
$9,101
Enrollment
23,708

8. Stevens Institute of Technology

Hoboken, NJ • Private

In-State Tuition
$52,202
Enrollment
3,420

9. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

10. Rensselaer Polytechnic Institute

Troy, NY • Private

In-State Tuition
$53,880
Enrollment
6,590

Top Skills For an Information Technology/Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.4% of information technology/support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Information Technology/Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Information Technology/Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Technology/Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Information Technology/Support Technician Demographics

Information Technology/Support Technician Gender Distribution

Male
Male
85%
Female
Female
15%

After extensive research and analysis, Zippia's data science team found that:

  • Among information technology/support technicians, 14.6% of them are women, while 85.4% are men.

  • The most common race/ethnicity among information technology/support technicians is White, which makes up 58.5% of all information technology/support technicians.

  • The most common foreign language among information technology/support technicians is Spanish at 50.1%.

Work Experience Programs For Information Technology/Support Technicians

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Developer and Technology Program

Company: Accenture UK

Cost: Free

Duration: 5.75-8 hours

Token Service Technology Program

Company: Visa

Cost: Free

Duration: 2-3 hours

Digital Assurance Program

Company: PwC Switzerland

Cost: Free

Duration: 5-6 hours

Technology Program

Company: Deloitte Australia

Cost: Free

Duration: 3-5 hours

Introduction to Technology Program

Company: KPMG in the UK

Cost: Free

Duration: 4-6 hours

Client Service Program

Company: Bloomberg

Cost: Free

Duration: 5-6 hours

Technology in Banking Program

Company: Commonwealth Bank Australia

Cost: Free

Duration: 5-6 hours

Online Courses For Information Technology/Support Technician That You May Like

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Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...

Introduction to Technical Support
coursera

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...

Technical Support Case Studies and Capstone
coursera

This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...

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Best States For an Information Technology/Support Technician

Some places are better than others when it comes to starting a career as an information technology/support technician. The best states for people in this position are Pennsylvania, Maryland, California, and Hawaii. Information technology/support technicians make the most in Pennsylvania with an average salary of $58,684. Whereas in Maryland and California, they would average $58,580 and $57,696, respectively. While information technology/support technicians would only make an average of $57,477 in Hawaii, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Information Technology/Support Technician Jobs: 8,901
Highest 10% Earn:
$95,000
Location Quotient:
1.61

2. Maryland

Total Information Technology/Support Technician Jobs: 1,396
Highest 10% Earn:
$96,000
Location Quotient:
1.16

3. District of Columbia

Total Information Technology/Support Technician Jobs: 412
Highest 10% Earn:
$95,000
Location Quotient:
1.3
Full List Of Best States For Information Technology/Support Technicians

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Top Information Technology/Support Technician Employers

Most Common Employers For Information Technology/Support Technician

RankCompanyAverage SalaryHourly RateJob Openings
1IBM$82,872$39.8460
2Dell$70,704$33.9935
3Miles Technologies$50,345$24.2077
4CyberCoders$48,913$23.5223
5AT&T$48,323$23.2346
6Unisys$47,895$23.0330
7Murtech$45,680$21.9625
8Hewlett Packard Enterprise$45,631$21.9457
9Comcast$45,191$21.7347
10Apex Systems$45,179$21.7231

Information Technology/Support Technician Videos

Becoming an Information Technology/Support Technician FAQs

Do It Techs Make Good Money?

Yes, Information Systems (IT) Technicians make good money. This is considered one of the top highest-paying entry-level jobs in the technology industry.

The tech industry is one of the fastest-growing industries today, at an 11% growth rate. This means that not only does becoming an IT Tech pay well; it also offers a certain level of job security.

How Do I Become An It Support Technician?

To become an IT support technician, you can start by getting an associate's or bachelor's degree in computer science or an associated field. For some entry-level positions, it is possible to get a position with a high school diploma alone, while other companies may require a set number of years of experience.

How Long Does It Take To Become An It Support Specialist?

It takes between two to four years to become an IT support specialist. This depends on whether you earn a bachelor's degree or an associate's degree.

You can get an associate degree in information technology, computer science, or another IT-related focus, which would take about two years. However, a bachelor's degree in information technology, computer science, computer engineering, or information technology management is recommended. This will take four years to complete.

What Does An It Support Technician Do?

An IT support technician assists others with hardware or software challenges. This role may be an onsite internal staff position within a company, or it may be contracted or through a call center. IT support technicians use their understanding of computer systems to assist employees with any technical issues that may arise.

What Education Is Needed To Become An It Technician?

Typically an Information Technology (IT) Technician is required to have an associate's or bachelor's degree. These degrees are typically within the field of Information Technology, Computer Science, Computer Information Systems, or a related field.

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