As an information technology/support technician, you will be in charge of troubleshooting software and hardware problems faced by customers. Your duties include reviewing and resolving IT helpdesk requests, documenting and maintaining IT inventory, and treating issues as necessary. You'll assist computer users by answering questions, resolving technical problems, and maintaining networks, software, and computer equipment. Additionally, you'll set up all hardware and ensure their connection to the network.
Information Technology/Support Technicians usually hold an associate's degree in computer science or a related field. They make use of client relationship management software and spreadsheets. The skills for this role include customer service, technical, time management, problem-solving, and multitasking skills.
These professionals can either work for software and hardware companies or in the IT department of a corporation. Working hours vary from one place of employment to another. Information Technology/Support Technician earn about $46,558 annually. Their salary varies from $33,000 to $66,000.