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Become An Information Technology/Support Technician

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Working As An Information Technology/Support Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does An Information Technology/Support Technician Do

An Information Technology/Support Technician troubleshoots software and hardware problems for computer users. They service and fix equipment, such as printers, projectors, and networks.

How To Become An Information Technology/Support Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Information Technology/Support Technician jobs

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Information Technology/Support Technician Career Paths

Information Technology/Support Technician
Information Technology Specialist Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Information Technology Analyst Information Technology Consultant Director Of Information
Chief Technology Officer
11 Yearsyrs
Network Engineer Senior Systems Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Administrator Network Engineer Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Information Technology Manager Program Manager General Manager
Director Of Sales
10 Yearsyrs
Systems Engineer Senior Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Information Technology Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Engineer Information Technology Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Information Technology Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Network Engineer Network Administrator Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Technology Consultant Senior Project Manager Senior Product Manager
Marketing Director
7 Yearsyrs
Network Administrator Systems Engineer Program Manager
Marketing Manager
6 Yearsyrs
Information Technology Specialist Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Information Technology Manager Operations Manager Account Executive
Sales Manager
5 Yearsyrs
Information Technology Analyst Business Analyst Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Network Engineer
Senior Network Engineer
7 Yearsyrs
Information Technology Consultant Information Technology Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Information Technology Administrator Systems Engineer Information Technology Manager
Technical Services Manager
8 Yearsyrs
Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Information Technology/Support Technician Demographics

Gender

  • Male

    81.6%
  • Female

    16.0%
  • Unknown

    2.5%

Ethnicity

  • White

    72.8%
  • Hispanic or Latino

    12.8%
  • Asian

    10.5%
  • Unknown

    2.9%
  • Black or African American

    1.0%
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Languages Spoken

  • Spanish

    49.3%
  • French

    11.8%
  • Arabic

    5.9%
  • Portuguese

    4.3%
  • Russian

    4.1%
  • German

    3.2%
  • Mandarin

    2.9%
  • Japanese

    2.9%
  • Vietnamese

    2.7%
  • Carrier

    2.0%
  • Chinese

    2.0%
  • Hindi

    1.6%
  • Cantonese

    1.6%
  • Italian

    1.6%
  • Swahili

    0.7%
  • Dutch

    0.7%
  • Korean

    0.7%
  • Dari

    0.7%
  • Urdu

    0.7%
  • Polish

    0.7%
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Information Technology/Support Technician

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Information Technology/Support Technician Education

Information Technology/Support Technician

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Full Time
Part Time
Internship
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Real Information Technology/Support Technician Salaries

Job Title Company Location Start Date Salary
IT Cross Product Support HSBC Bank USA, N.A. Jersey City, NJ Jun 25, 2013 $150,000
Associate, Futures IT Support RBS Securities Inc. Stamford, CT Mar 10, 2016 $130,000
IT Customer Support Equifax Inc. Alpharetta, GA Nov 25, 2016 $113,693 -
$130,000
IT Cross Product Support HSBC Bank USA, N.A. Jersey City, NJ Nov 07, 2015 $107,000
IT Cross Product Support HSBC Bank USA, N.A. Jersey City, NJ Sep 14, 2015 $107,000
IT Cross Product Support HSBC Bank USA, N.A. Jersey City, NJ Nov 07, 2015 $106,300
IT Infrastructure Support Technician-Healthcare Aligned Telehealth, Inc. Agoura Hills, CA Apr 18, 2016 $96,054
IT Support Spartan Solutions Inc. Tampa, FL Aug 10, 2015 $91,000
IT Application Support (Programmer Analyst) System Soft Technologies LLC Tampa, FL Jan 06, 2014 $65,000
IT Application Support (Programmer Analyst) System Soft Technologies LLC Denton, TX Jan 04, 2014 $65,000
IT Application Support (Programmer Analyst) System Soft Technologies LLC Denton, TX Aug 23, 2013 $65,000
IT Application Support (Computer Programmer) Techpillars Inc. Tampa, FL Jun 02, 2014 $62,000
IT Application Support (Computer Programmer) Techpillars Inc. Tampa, FL May 21, 2014 $62,000
Assistant IT Support Amerifirst Financial, Inc. Scottsdale, AZ Aug 16, 2010 $60,000
IT Staff Support II Modis, Inc. Washington, DC Nov 30, 2012 $57,372
IT Network Support Technician Bruker Biospin Corp. Billerica, MA Aug 31, 2016 $52,936
IT Support Professional Support Services El Segundo, CA Oct 01, 2012 $52,562
IT Server Support Mando America Corporation Opelika, AL Jan 08, 2016 $52,000 -
$62,000
Information Technology Support II The University of Iowa Iowa City, IA Oct 01, 2011 $52,000
IT Support DWH Systems Inc. Hoboken, NJ Dec 09, 2016 $51,000
Associate, IT Support E-Gatematrix, LLC Arlington Heights, IL Oct 01, 2012 $50,939
Programmer/It Support MDSA, LLC Norcross, GA Nov 15, 2010 $50,440

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Top Skills for An Information Technology/Support Technician

ComputerHardwareDeskSupportPCNetworkPrintersLaptopsRemoteDesktopActiveDirectoryCustomerServiceTroubleshootSetupWindowsXPEmailBackupVPNOSInternetWebHelpdeskUserAccountsLan/Wan

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Top Information Technology/Support Technician Skills

  1. Computer Hardware
  2. Desk Support
  3. PC
You can check out examples of real life uses of top skills on resumes here:
  • Designed computer terminal screen displays and purchased and maintained computer hardware and software.
  • Provided Help Desk support for all incoming calls to company help desk supporting users on and off company premises.
  • Repaired and troubleshot systems as necessary to support server/PC validation testing.
  • Configured and added users to network printers at remote sites such as California and Omaha.
  • Created and monitored windows security patches via GPO on servers, laptops and desktops.

Top Information Technology/Support Technician Employers

Information Technology/Support Technician Videos

Basic Skills for Entry Level Computer Jobs (what you should know)

How to become a Desktop Support Technician? Careerbuilder Videos from funza Academy

Q&A -- Information Technology / Computer Jobs

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