Information Technology/Support Technician Education Requirements And Degrees

The education needed to be an Information Technology/Support Technician is normally a Bachelor's Degree. Information Technology/Support Technicians usually study Computer Science, Information Technology or Computer Information Systems. 51% of Information Technology/Support Technicians hold a Bachelor's Degree and 32% hold a Associate Degree. We found these by analyzing 17,473 Information Technology/Support Technician resumes to investigate the topic of Information Technology/Support Technician education more precisely.

The most common colleges for students to pursue their goal of becoming an Information Technology/Support Technician are University of Phoenix and DeVry University. We also broke down what colleges provide the best overall education for an Information Technology/Support Technician. Students have a great path to earning their Information Technology/Support Technician qualifications at the following schools:

  1. University of Pennsylvania
  2. Carnegie Mellon University
  3. University of Southern California

If you're interested in getting a college degree in an affordable college for Information Technology/Support Technicians - Brooklyn College of the City University of New York is an excellent option for you. If your SAT or ACT score aren't as high as you'd like, you can look at Saint Martin's University, as the admission requirements aren't too selective. On the other end of that spectrum are the University of Pennsylvania, Carnegie Mellon University and Stanford University.

For those who would rather stay in your pajamas during the day, we prepared some online courses that can help in Information Technology/Support Technician education paths.

We prepared a list of an Information Technology/Support Technician certifications that you should consider. The necessary certifications that Information Technology/Support Technicians must have to succeed are Network 5 Certification and Certified Information Technology Professional (CITP).

What Degree Should I Get to Become an Information Technology/Support Technician ?

The most common degree for Information Technology/Support Technicians is Bachelor's Degree 51% of Information Technology/Support Technicians earn that degree. A close second is Associate Degree with 32% and rounding it off is High School Diploma with 6%.

  • Bachelors, 51%
  • Associate, 32%
  • High School Diploma, 6%
  • Masters, 5%
  • Other Degrees, 6%
Information Technology/Support Technician DegreePercentages
Bachelors50.6%
Associate32.3%
High School Diploma5.6%
Masters4.8%
Diploma4.0%

What Should I Major in to Become an Information Technology/Support Technician ?

Most Information Technology/Support Technicians, 19% to be exact, major in Computer Science. Some other common majors for an Information Technology/Support Technician include Information Technology and Computer Information Systems majors.

Information Technology/Support Technician MajorPercentages
Computer Science18.6%
Information Technology15.5%
Computer Information Systems12.8%
Business11.0%
Computer Networking8.3%

Check Jobs That Match To Your Education

None
High School / GED
Associate
Bachelor's
Master's
Doctorate

Most Common Colleges for Information Technology/Support Technician

Here are the most common colleges for an Information Technology/Support Technician career in the US based on their resumes. Advocates often get their degree in University of Phoenix, DeVry University, and Western Washington University .

University of Phoenix

DeVry University

Western Washington University

Strayer University

University of Maryland - College Park

Information Technology/Support Technician Common CollegePercentages
University of Phoenix20.77%
DeVry University20.57%
Western Washington University5.51%
Strayer University4.92%
University of Maryland - College Park4.04%

Average Information Technology/Support Technician Salary by Education Level

Information Technology/Support Technicians with a Masters degree earn more than those without, at $62,963 annually. With a Bachelors degree, Information Technology/Support Technicians earn a median annual income of $51,974.

High School Diploma or Less

Some College/ Associate Degree

Bachelor's Degree

Master's Degree

Information Technology/Support Technician Education LevelInformation Technology/Support Technician Salary
High School Diploma or Less$45,428
Some College/ Associate Degree$46,061
Bachelor's Degree$51,974
Master's Degree$62,963

Information Technology/Support Technician JOBS

10 Best Universities For Information Technology/Support Technicians

In a lot of cases, a higher education can mean a higher salary or even a better job. That's why we found out the best colleges for Information Technology/Support Technicians. We based this list on these metrics: admissions rate, retention rate, mean earnings of students working, ratio of working vs. non-working students 10 years after admission, average cost of attendance and median debt for graduates.

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. University of California, Irvine

Irvine, CA • Private

In-State Tuition
$13,700
Enrollment
29,722

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

7. North Carolina State University

Raleigh, NC • Private

In-State Tuition
$9,101
Enrollment
23,708

8. Stevens Institute of Technology

Hoboken, NJ • Private

In-State Tuition
$52,202
Enrollment
3,420

9. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

10. Rensselaer Polytechnic Institute

Troy, NY • Private

In-State Tuition
$53,880
Enrollment
6,590
RankSchoolLocation
1University of PennsylvaniaPhiladelphia, PA
2Carnegie Mellon UniversityPittsburgh, PA
3University of Southern CaliforniaLos Angeles, CA
4University of California, IrvineIrvine, CA
5New York UniversityNew York, NY

20 Best Online Courses for Information Technology/Support Technicians

Sometimes things are just better when you get to stay in your pajamas all day. That includes school. We found top courses for Information Technology/Support Technicians from Udemy, Coursera, EDX, and ed2go that will help you advance in your career. Here are essential skills you need to be a Information Technology/Support Technician:

  • Customer Service
  • Troubleshoot
  • Email
If you want to improve Information Technology/Support Technicians skills these courses could help you in this.

Advertising Disclosure
advertising-disclosure
Computer Network Fundamentals- IT Helpdesk & Desktop Support
udemy
4.2
(255)

Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
4.2
(1,123)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.4
(509)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Active Directory Administration for Helpdesk Technicians
udemy
4
(543)

Manage Active Directory & Group Policy on Windows Server 2016 with the Active Directory Users & Computers console / GPMC...

Advanced IT Troubleshooting for Helpdesk Support Technicians
udemy
4.4
(909)

Learn some of the less common IT troubleshooting techniques for Windows computers...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(916)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

IT Support/HelpDesk Fundamentals - 9 Topics in one course!
udemy
4.3
(338)

Master the skills and qualities employers look for when hiring IT Help Desk/Support/Technician...

Information Technology Essentials
udemy
4.6
(310)

Introduction to Information Technology and Information Systems...

Information Technology Foundations
edX (Global)

Information technology (IT) can be viewed as a system, a combination of independent parts all working together to accomplish a certain goal. Systems are everywhere. For example, the respiratory, circulatory, nervous, and other subsystems of the body work together towards the common goal of keeping humans alive. IT is similar in that it consists of various subsystems all working towards a common goal. Information Technology Foundations will examine how the system called IT helps an organization...

Windows Server 2019: Active Directory, GPO, R. Server Access
udemy
4.6
(2,703)

Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...

Customer Service, Customer Support, And Customer Experience
udemy
4.4
(282)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Beginner's Guide to Information Technology
udemy
4.3
(321)

Learn the basics of Information Technology and Computer Engineering...

Computer Hardware and Software
coursera

This course provides foundational understanding of how computers process information through hardware and software. You will investigate the world of Information Technology (IT) and survey hardware components, mobile devices, operating systems, programs and apps, network fundamentals, the Internet, and touch on security and ethics...

Remote Desktop Services Windows Server 2016
udemy
4.5
(630)

Learn RDS Sessions and Application on Windows Server 2016 and Get Everything You Need To Start Deploying RDS...

IT Help Desk for Beginners
udemy
4.7
(337)

The essentials to become an IT Help Desk Technician...

Active Directory on Windows Server 2016
udemy
4.6
(4,353)

Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...

TOTAL: Active Directory with Windows Server 2016
udemy
4.5
(1,596)

Identity, Access, and Authentication with Microsoft AD and Identity with Windows Server 2016...

The Absolute Beginners Guide to Information Technology 2021
udemy
4.6
(597)

Gain a solid foundation knowledge of all 4 main branches of Information Technology...

[Active Directory] Management using Windows PowerShell
udemy
4.4
(329)

[PowerShell] Simplified practical knowledge for automation & management of [Active Directory] using Windows PowerShell...

Best Information Technology/Support Technician Certifications in 2022

1. Network 5 Certification

Technology today is 'networked' - even in the literal sense. Networks have become an integral part of mundane existence. It is inconceivable to think of communications exclusive of networks. Network 5 serves to expose the learner to basic networking concepts.

Technology today is 'networked' - even in the literal sense. Networks have become an integral part of mundane existence. It is inconceivable to think of communications exclusive of networks. Network 5 serves to expose the learner to basic networking concepts.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? 
Certifying Organization
EC-Council

2. Certified Information Technology Professional (CITP)

A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.

A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.

Certification Details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? Yes
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 3 year(s)

3. Certified Network Computer Technician (CNCT)

Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.

Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 4 year(s)
Certifying Organization
ETA International

Entry Level Jobs For Becoming An Information Technology/Support Technician

Top 10 Affordable Universities For Information Technology/Support Technicians

If those top 10 were a bit out of your price range, you might want to check these schools instead. After factoring in in-state tuition and fees, average cost of attendance, admissions rate, average net price and mean earnings after 6 years, we found that these are the most affordable schools for Information Technology/Support Technicians.

1. Brooklyn College of the City University of New York

Brooklyn, NY • Private

In-State Tuition
$7,240
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$13,991

2. Hunter College of the City University of New York

New York, NY • Private

In-State Tuition
$7,182
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$13,998

3. Clayton State University

Morrow, GA • Private

In-State Tuition
$5,419
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$17,697

4. Brigham Young University

Provo, UT • Private

In-State Tuition
$5,620
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$18,136

5. California State University - East Bay

Hayward, CA • Private

In-State Tuition
$6,983
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$21,371

6. Queens College of the City University of New York

Queens, NY • Private

In-State Tuition
$7,338
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$14,281

7. Inter American University of Puerto Rico Ponce

Mercedita, PR • Private

In-State Tuition
$5,914
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$13,564

8. Inter American University of Puerto Rico Bayamon

Bayamon, PR • Private

In-State Tuition
$5,940
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$13,508

9. Purdue University

West Lafayette, IN • Private

In-State Tuition
$9,992
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$22,430

10. Inter American University of Puerto Rico Barranquitas

Barranquitas, PR • Private

In-State Tuition
$5,902
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$13,479

Top 10 Hardest Universities To Get Into For Information Technology/Support Technicians

Some people like a challenge. Well, we challenge you to get into one of these schools. It's not going to be easy. We know this based on these institutions' admissions rates, average SAT scores accepted, median ACT scores accepted and mean earnings of students 6 years after admission.

1. University of Pennsylvania

Philadelphia, PA • Private

Admissions Rate
8%
SAT Average
1,492

2. Carnegie Mellon University

Pittsburgh, PA • Private

Admissions Rate
17%
SAT Average
1,507

3. Stanford University

Stanford, CA • Private

Admissions Rate
4%
SAT Average
1,497

4. Northwestern University

Evanston, IL • Private

Admissions Rate
8%
SAT Average
1,508

5. University of Southern California

Los Angeles, CA • Private

Admissions Rate
13%
SAT Average
1,445

6. Boston University

Boston, MA • Private

Admissions Rate
22%
SAT Average
1,420

7. New York University

New York, NY • Private

Admissions Rate
20%
SAT Average
1,419

8. Vanderbilt University

Nashville, TN • Private

Admissions Rate
10%
SAT Average
1,514

9. Stevens Institute of Technology

Hoboken, NJ • Private

Admissions Rate
41%
SAT Average
1,412

10. Rensselaer Polytechnic Institute

Troy, NY • Private

Admissions Rate
43%
SAT Average
1,415
RankSchoolLocation
1University of PennsylvaniaPhiladelphia, PA
2Carnegie Mellon UniversityPittsburgh, PA
3Stanford UniversityStanford, CA
4Northwestern UniversityEvanston, IL
5University of Southern CaliforniaLos Angeles, CA

Top 10 Easier To Apply Universities For Information Technology/Support Technicians

Why make getting a job harder on yourself than it has to be? With these colleges, you're sure to be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores and average salary of students 6 years after graduation in order to uncover which were the easiest schools to get into.

1. Saint Martin's University

Lacey, WA • Private

Admissions Rate
96%
SAT Average
1,111

2. Nyack College

New York, NY • Private

Admissions Rate
98%
SAT Average
999

3. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions Rate
68%
SAT Average
964

4. Barry University

Miami, FL • Private

Admissions Rate
91%
SAT Average
1,006

5. Linfield College

McMinnville, OR • Private

Admissions Rate
81%
SAT Average
1,117

6. La Roche College

Pittsburgh, PA • Private

Admissions Rate
99%
SAT Average
1,008

7. Kean University

Union, NJ • Private

Admissions Rate
86%
SAT Average
991

8. Saint Mary's University of Minnesota

Winona, MN • Private

Admissions Rate
91%
SAT Average
1,148

9. Capitol Technology University

Laurel, MD • Private

Admissions Rate
69%
SAT Average
1,070

10. Cardinal Stritch University

Milwaukee, WI • Private

Admissions Rate
71%
SAT Average
1,035
RankSchoolLocation
1Saint Martin's UniversityLacey, WA
2Nyack CollegeNew York, NY
3Oklahoma Wesleyan UniversityBartlesville, OK
4Barry UniversityMiami, FL
5Linfield CollegeMcMinnville, OR

Information Technology/Support Technician Internship Jobs

Information Technology/Support Technician Jobs