How to hire an information technology/support technician

How to hire an information technology/support technician, step by step

Here's a step-by-step information technology/support technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an information technology/support technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new information technology/support technician
• Step 8: Go through the hiring process checklist

What does an information technology/support technician do?

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1. Identify your hiring needs

   Before you post your information technology/support technician job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an information technology/support technician for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An information technology/support technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, information technology/support technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of information technology/support technicians.

   Type of Information Technology/Support Technician	Description	Hourly rate
   Information Technology/Support Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$14-31
   Technician Support Tier	A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs... Show more	$18-37
   Systems Support	A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables... Show more	$21-42

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Troubleshoot
   • Computer System
   • Desk Support
   • Phone Calls
   • Remote Desktop
   • OS
   • Network Printers
   • Mac
   • User Support
   • PCS
   • Database
   • Switches
   • Software Issues

   Check all skills

   Responsibilities:

   • Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
   • Manage companies ShoreTel VoIP telephone system.
   • Manage and maintain network peripherals including printers, workstations and network connections.
   • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
   • Furnish technical assistance with VoIP system maintenance.
   • Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.

   More information technology/support technician duties

3. Make a budget

   Including a salary range in the information technology/support technician job description is a good way to get more applicants. An information technology/support technician salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for an information technology/support technician in Missouri may be lower than in Pennsylvania, and an entry-level engineer typically earns less than a senior-level information technology/support technician. Additionally, an information technology/support technician with lots of experience in the field may command a higher salary as a result.

   Average information technology/support technician salary

   $45,591yearly

   $21.92 hourly rate

   ---

   Entry-level information technology/support technician salary

   $31,000 yearly salary

   Updated December 5, 2025

   Average information technology/support technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$61,255	$29
   2	Pennsylvania	$59,023	$28
   3	Maryland	$58,847	$28
   4	District of Columbia	$58,253	$28
   5	New York	$54,898	$26
   6	New Jersey	$54,844	$26
   7	Virginia	$53,334	$26
   8	Louisiana	$50,973	$25
   9	Nevada	$49,410	$24
   10	Massachusetts	$47,587	$23
   11	Illinois	$46,168	$22
   12	North Carolina	$45,573	$22
   13	Arizona	$45,472	$22
   14	Indiana	$44,535	$21
   15	Texas	$44,305	$21
   16	Georgia	$43,788	$21
   17	Washington	$43,666	$21
   18	Iowa	$43,514	$21
   19	Minnesota	$43,471	$21
   20	Oregon	$43,368	$21

   Average information technology/support technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Microsoft	$130,842	$62.90	89
   2	Barclays	$101,724	$48.91
   3	Datadog	$95,004	$45.67	5
   4	Vista Equity Partners	$90,921	$43.71	1
   5	Forever 21	$89,577	$43.07
   6	Amundi	$89,085	$42.83
   7	AstraZeneca	$85,196	$40.96	1
   8	Radancy	$80,585	$38.74
   9	Salt River Project	$79,747	$38.34
   10	Western Asset Management	$77,158	$37.10
   11	AlixPartners	$75,558	$36.33	1
   12	Plug Power	$75,017	$36.07
   13	Noblis	$73,676	$35.42	2
   14	HSBC Bank	$72,864	$35.03
   15	Pamten Inc	$69,174	$33.26
   16	The Aspen Institute	$68,790	$33.07
   17	Esri	$68,702	$33.03	4
   18	OraSure Technologies	$67,889	$32.64
   19	AMETEK	$66,470	$31.96	3
   20	Safra National Bank of New York	$66,317	$31.88

4. Writing an information technology/support technician job description

   A good information technology/support technician job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an information technology/support technician job description:

   Information technology/support technician job description example

   Troubleshoot end user problems and provide support and resolution. Provide software support for various Apple and Microsoft products. Troubleshoot printer and network connection problem.
   ESSENTIAL DUTIES AND RESPONSIBILITIES
   
   Includes the following:
   Installs, configures, and supports hardware and software on Apple and Microsoft devices. Develops documentation, support processes, and standard operating procedures for the operating systems. Creates and tracks tickets through the service desk tool. Provides phone support for the help desk on site and/or remotely. Repairs, installs, and configures hardware/software on-site and remotely. Ensures vendors remain in compliance with policies and procedures. Provides first-class customer service to Cherokee Nation Businesses end-users. Assists and guides lower-level technicians in properly resolving incidents, problems, and service requests. Works as a member of formal and virtual teams to complete projects and resolve problems. Participates in all stages of the SDLC (system development life cycle) including development and implementation. Assists system administrators and performs low level server administration. Participates in and may help coordinate team workload. Performs other job-related duties as assigned.
   
   SUPERVISORY/MANAGEMENT AUTHORITY
   
   No supervisory/management authority.
   
   EDUCATION AND EXPERIENCE
   
   Bachelor's Degree in information systems, or other related field, and 8 to 10 years of related work experience or equivalent combination of experience and education. ITIL Foundations and Cisco Certified Entry Level Network Technician certifications required. Experience troubleshooting problems and reviewing information to develop and evaluate options and implement solutions. Previous Apple applications experience required.
   
   KNOWLEDGE, SKILLS AND ABILITIES
   Knowledge of business and management principles involved in planning, resource allocation, production methods, and coordination of people and resources. Knowledge of principles and processes for providing customer service which includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction. Excellent written, communication, presentation, and computer skills including working knowledge of all Apple and Microsoft products. Ability to identify alternative solutions, conclusions, or approaches to problems. Ability to prioritize work and successfully meet deadlines. Must have and maintain a valid driver's license.
   
   WORK ENVIRONMENT
   
   Work is primarily preformed in a climate-controlled office setting. Work involves considerable physical activity and lifting objects up to 50 lbs.

   Copy this example

   

5. Post your job

   There are a few common ways to find information technology/support technicians for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your information technology/support technician job on Zippia to find and recruit information technology/support technician candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit information technology/support technicians, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   Sometimes, it's not enough to interview information technology/support technician candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new information technology/support technician

   Once you've selected the best information technology/support technician candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new information technology/support technician first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an information technology/support technician?