Research Summary. We analyzed 5,170 information technology/support technician resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Robert Half and Amazon. Here are the key facts about information technology/support technician resumes to help you get the job:

  • The average information technology/support technician resume is 433 words long
  • The average information technology/support technician resume is 1.0 pages long based on 450 words per page.
  • Customer service is the most common skill found on an information technology/support technician resume. It appears on 12.4% of resumes.
After learning about how to write a professional information technology/support technician resume, you can make sure your resume checks all the boxes with our resume builder.


Information Technology/Support Technician Resume Example

Choose From 10+ Customizable Information Technology/Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Information Technology/Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Information Technology/Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Information Technology/Support Technician Resume
Information Technology/Support Technician Resume

What Should Be Included In An Information Technology/Support Technician Resume


1. Add Contact Information To Your Information Technology/support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Information Technology/Support Technician Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Information Technology/Support Technician Resume Relevant Education Example #1

Some College Courses In Computer Engineering Technology 2014 - 2016

DeVry University Oakbrook Terrace, IL

Information Technology/Support Technician Resume Relevant Education Example #2

Certificate In Business 2014 - 2016

Liberty University Lynchburg, VA


3. Next, Create An Information Technology/Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Information Technology/Support Technician Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Phone Calls Skills

    Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

  • OS Skills

    In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

  • Mac Skills

    A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

  • Database Skills

    A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

  • Software Issues Skills

    Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Top Skills for an Information Technology/Support Technician

  • Customer Service, 12.4%
  • Troubleshoot, 9.1%
  • Computer System, 5.9%
  • Desk Support, 4.8%
  • Other Skills, 67.8%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Information Technology/support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Computer Specialist
Best Buy
  • Performed in-store computer repair, computer hardware and software troubleshooting on Windows 98/ME/2000/XP based computers and related electronics.
  • Ranked #1 in top 3 measurable sales categories Named store Most Valuable Employee for 2011
  • Assisted customers in troubleshooting minor technical issues.
  • Installed and set up computers with Microsoft Office, Microsoft Outlook, Windows OS, Mac OS, and Linux OS.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
Work History Example # 2
PC Systems Administrator
The Walt Disney Company
  • Created and maintained a centralized and consolidated data warehouse for costuming related data (Microsoft Access relational database).
  • Created a web based hardware inventory system using data scrapping scripts.
  • Provided troubleshooting on printer problems and performed follow-up consultations with users to ensure quality service.
  • Established new team of Macintosh professionals, providing support and troubleshoot to variety of issues.
  • Performed troubleshooting and upgraded systems using a Microsoft RIS Server.
Work History Example # 3
Information Technology/Support Technician
  • Trained users in proper Software and hardware use.
  • Completed training and warranty certification on desktop and notebook PCs, printers, and network-attached devices.
  • Migrated over 300 Desktops and Laptops from Windows XP to Windows 7.
  • Determined most cost effective repair/resolution to minimize customer downtime.
  • Involved in customer's Windows 7, Office 2007, memory, and VPN migration projects.
Work History Example # 4
Information Technology Technician
The Walt Disney Company
  • Managed the hardware and software component needs of the organization by ensuring procurement of the related supplies are viable.
  • Orchestrated the promotion and implementation of Quality Center as the defect-tracking tool and defined resolution and reporting procedures.
  • Created error log parser using Java to aid in debugging, reducing analysis and fix time by 25%.
  • Developed test scripts for Health Services to ensure all hardware and software are Y2K compliant.
  • Performed building maintenance functions to include troubleshooting and repair of CNC lathes and mills.

5. Highlight Your Information Technology/Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your information technology/support technician resume:

  1. Network 5 Certification
  2. Certified Information Technology Professional (CITP)
  3. Certified Network Computer Technician (CNCT)
  4. IT Information Library Foundations Certification (ITIL)
  5. Security 5 Certification
  6. Cisco Certified Network Associate (CCNA)
  7. Master Certified Electronics Technician (CETma)
  8. Microsoft Certified Desktop Support Technician (MCDST)
  9. Cisco Certified Entry Networking Technician (CCENT)
  10. Computer Service Technician (CST)


6. Finally, Add a Information Technology/Support Technician Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing An Information Technology/Support Technician Resume:

Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
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