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Information technology/support technician skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jennifer Richardson Ph.D.,

Anthony Baron

Information technology/support technician example skills

Below we've compiled a list of the most critical information technology/support technician skills. We ranked the top skills for information technology/support technicians based on the percentage of resumes they appeared on. For example, 12.4% of information technology/support technician resumes contained customer service as a skill. Continue reading to find out what skills an information technology/support technician needs to be successful in the workplace.

15 information technology/support technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how information technology/support technicians use customer service:

Provide exceptional customer service to clients by performing all necessary electronic maintenance and refer any recommendations upon request or as needed.
Provided a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality, and professionalism.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how information technology/support technicians use troubleshoot:

Provide server maintenance, troubleshoot technical problems and perform operating system administration with Windows-based computer systems.
Interfaced with administrators and end-users to accurately troubleshoot and correct hardware/software issues.

3. Computer System

Here's how information technology/support technicians use computer system:

Follow customer computer system hardware and software specifications based on the configuration services being performed and the instructions supplied.
Provided telephone technical support for attorneys and staff with laptop computer systems, software, and hardware Office/Outlook/Word/Excel/PowerPoint.

4. Desk Support

Here's how information technology/support technicians use desk support:

Help Desk Support and Mobile support/implementation.
Provide Tier 2 level help desk support to end-users after deployment of new systems to ensure continuation of customer work productivity.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how information technology/support technicians use phone calls:

Answer phone calls about any network or information technology-related question.
Provide support to end users on many issues, Troubleshoot technical problems by responding to telephone calls, and emails.

6. Remote Desktop

Here's how information technology/support technicians use remote desktop:

Provided remote support to customers using remote desktop tools including TeamViewer and Remote Desktop Connection.
Oversee configuration of networked printers including printing from Servers accessed via remote desktop.

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7. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how information technology/support technicians use os:

Obtain thorough understanding of OS and application operations related to company offered services.
Support and configuration of Windows OS and applications for all servers/desktops/laptops.

8. Network Printers

Here's how information technology/support technicians use network printers:

Performed computer installation and operating system configurations in school labs and designated class rooms and installed local printers/network printers and scanners.
Configured and provided technical support for network printers, projectors and other peripherals.

9. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how information technology/support technicians use mac:

Supported classroom and instructional technology including Mac and Windows PCs, presentation systems and wireless microphones.
Performed post-migration troubleshooting and facilitated data encryption on Mac and Windows platforms.

10. User Support

Here's how information technology/support technicians use user support:

Analyzed and provided recommendations regarding application enhancements, user support needs and improving customer satisfaction.
Participate in network administration and support for assistance in end-user support.

11. PCS

Here's how information technology/support technicians use pcs:

Provided/Maintained network security to 7000+ users by correcting software vulnerabilities on PCs connected to base network.
Performed basic troubleshooting on PCs and internet connectivity.

12. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how information technology/support technicians use database:

Developed, maintained, and cataloged an accurate and up-to-date inventory database for all workstations according to standards and specifications.
Maintained supply order database for Defense Supply Center Pacific to verify order accuracy for ship rations during critical wartime events.

13. Switches

Here's how information technology/support technicians use switches:

Maintained company networks security systems and infrastructure hardware including firewalls and switches and installed software security and firmware patches or upgrades.
Coordinated with the networking department for installation/configuration of switches and WAN connectivity.

14. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how information technology/support technicians use software issues:

Conducted frequent training seminars and traveled to rig locations to provide training and troubleshoot computer hardware/software issues.
Provide technical support and troubleshoot hardware/software issues for internal and field sales associates locally and globally.

15. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how information technology/support technicians use vpn:

Resolved a one-way calling issue affecting VPN users caused by insufficient routing protocol configuration on several networking devices.
Installed network software, including security, firewall and VPN software/hardware ensuring integration with existing network systems.

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What skills help Information Technology/Support Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information technology/support technician resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What soft skills should all information technology/support technicians possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for information technology/support technicians?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What information technology/support technician skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young information technology/support technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for an information technology/support technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of information technology/support technician skills to add to your resume

The most important skills for an information technology/support technician resume and required skills for an information technology/support technician to have include:

Customer Service
Troubleshoot
Computer System
Desk Support
Phone Calls
Remote Desktop
OS
Network Printers
Mac
User Support
PCS
Database
Switches
Software Issues
VPN
Tcp Ip
User Accounts

Technical Problems
Android
Customer Support
Windows Server
Linux
Workstations
VoIP
Help-Desk Support
Technical Assistance
SCCM
Microsoft Windows
TCP/IP
Technical Issues
Lan
Network Connectivity
Software Applications
DNS

SQL
SharePoint
VMware
Windows XP
Network Troubleshooting
DHCP
Network Issues
Citrix
Computer Software
Software Installation
Remote Support
Peripheral Equipment
Thin Clients
Trouble Tickets
Software Support

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Information Technology/Support Technician Skills

Updated January 8, 2025

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