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Top 50 Information Technology/Support Technician Skills

Below we've compiled a list of the most important skills for a Information Technology/Support Technician. We ranked the top skills based on the percentage of Information Technology/Support Technician resumes they appeared on. For example, 10.9% of Information Technology/Support Technician resumes contained Computer Hardware as a skill. Let's find out what skills a Information Technology/Support Technician actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Information Technology/Support Technician

1. Computer Hardware
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high Demand
Here's how Computer Hardware is used in Information Technology/Support Technician jobs:
  • Assembled and maintained computer hardware and established network infrastructure.
  • Supported in deployment of campus-wide computer hardware upgrade.
  • Perform basic computer hardware troubleshooting and repair.
  • Performed assigned support tasks to meet client's requirements with off-the-shelf application packages, computer hardware peripherals and other IT tools.
  • Provided assistance with computer hardware, computer software, printing, program installation, word processing, email and operating systems.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Assist resolving routine and complex computer hardware & software issues on system owned machines typically running Linux.
  • Recorded all Computer Hardware Equipment Assets in SAP, and maintain inventory count within company standard.
  • Perform virus scans, computer hardware upgrades, operating system optimization, etc.
  • Maintain asset inventory for all computer hardware, software and mobile devices.
  • Install, move, add and change computer hardware and software.
  • Provided end user support for telephones, e-mail and computer hardware/software.
  • Installed, setup and tested computer hardware and software.
  • Check computer hardware (HDD, mouse, keyboards etc.)
  • Troubleshooted, diagnosed and resolved technical personal computer hardware and Microsoft Windows operating systems software related issues.
  • Experience working with personal computer hardware, software, systems, local area networks and terminology .
  • Walk customer through problem-solving process Install, modify, and repair computer hardware and software
  • Worked as Level 1 and 2 Computer Analyst to setup computer hardware and software.
  • outsource call center) Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Installed computer hardware and softwares Set-up wireless and VoIP routers and firewalls Customized windows OS for clients Virus/malware removal

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2. Network Printers
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high Demand
Here's how Network Printers is used in Information Technology/Support Technician jobs:
  • Configure, maintain, and troubleshoot local/network printers, scanners, fax, and Cisco conference room equipment.
  • Configured and added users to network printers at remote sites such as California and Omaha.
  • Installed and configured network printers on client computers and trained users on Windows 7 usage.
  • Provide first level mainframe support including password resets, network printers and locked sessions.
  • Installed network printers, and maintained Windows XP and Windows 7 workstations.
  • Provide printer support, including troubleshooting problems and installing new network printers.
  • Set up networking and peripheral devices including routers and network printers.
  • Repair and maintain laptops, desktops, local and network printers.
  • Installed and configured PC's, network printers, and peripherals.
  • Replace network printers' ink cartridges as well as papers.
  • Managed all printers, replacement parts and repairing network printers.
  • Support network printers on our domain, and remote site.
  • Install and manage access to local and network printers.
  • Installed and maintained customer Network Printers and Print Servers.
  • Network printers installation and management (Xerox MFP).
  • Install and connect local and network printers.
  • Mapped network printers and drives.
  • Create network printers (address reservations and in print servers) and phones (extensions, voicemails, etc.).
  • Created group policy to deploy network printers, Internet Favorites, password-protected screensaver, and network drive mapping.
  • Shared products included HP Network Printers, Ricoh Copier Machines, and Licensed Software.

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3. Desk Support
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high Demand
Here's how Desk Support is used in Information Technology/Support Technician jobs:
  • Provided computer help desk support via telephone communications with end-users.
  • Provided Help Desk support for all incoming calls to company help desk supporting users on and off company premises.
  • Worked as first and second level help desk support for end users and power users in accounts such as
  • Maintain server, Help Desk support and ongoing specifications for new and replacement hardware and software.
  • Provide help desk support, network maintenance, on site management support and minor computer repair.
  • Help desk support to15 remote users and the administrative staff at the central business office.
  • Provide Help Desk support for over 200 park district staff in 13 different facilities.
  • Participated in providing 24/7 first level Help Desk support of YP infrastructure and applications.
  • Provided help desk support and resolved problems to the end user's satisfaction.
  • Provide all levels of help desk support up to and including 3rd level.
  • Provided 1st level Help Desk support for approximately 3000 users in multiple locations.
  • Provide daily Help Desk support resolving trouble tickets.
  • Provided Help Desk support on a daily basis.
  • Help desk support over 50 workstations local and remote
  • Provide Helpdesk support to 1000+ users in relation to hardware, software, email and network problems.
  • Monitored call logs in job Ticketing system Provided Help Desk support on a daily basis.
  • Promoted from Desktop Associate Provided computer help desk support via phone and face-to-face with end-users.
  • Perform Help Desk support functions utilizing Active Directory and LANdesk remote management console.
  • Assisted with Various End User Technical Support Objectives, including General Helpdesk Support
  • Provided helpdesk support to over 800 PC and Citrix-based thin client users.

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4. Computer System
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high Demand
Here's how Computer System is used in Information Technology/Support Technician jobs:
  • Created and documented processes for efficient installation, configuration and maintenance of computer systems and printers.
  • Maintained proper cable management within computer systems.
  • Provide technical assistant to computer system users.
  • Focused on desktop support to 150-350 users from office PC's to computer systems that ran large metal fabrication machines.
  • Develop and maintain local networks in ways that optimize performance ensure Security and privacy of networks and computer systems.
  • Help Desk IT Support for the company which entailed upgrading computer systems, hardware, and software.
  • Assisted customers with trouble shooting computer system issues and escalated calls requiring additional repairs or service.
  • Research issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Identify, correct, or advise on operational issues in client computer systems.
  • Manage user accounts and settings Train Staff on use of computer systems 1.
  • Diagnosed, installed, configured and repaired computer systems and software.
  • Train company employees and customers on software applications and computer systems.
  • Worked with a team to troubleshoot and repair computer systems.
  • Oversee the daily performance of computer systems.
  • Build custom computer systems to customer specs.
  • Maintain and update computer systems.
  • Contract for Hunten Outdoors Provided tech support to computer system users.
  • Installed and configured computer systems Diagnosed and solved hardware/software faults Logged customer/employee queries and solved them
  • Manage multiple servers, workstations, and terminals, ensuring proper integration of these components with existing computer systems.
  • Network administrator Train employees in using computer systems Built Computers for New work stations Senior Network Administrator

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11 Computer System Jobs

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5. Desktop
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high Demand
Here's how Desktop is used in Information Technology/Support Technician jobs:
  • Provided technical support for standard and proprietary desktop software.
  • Retrieved information for standard desktop relocation and set up, by investigating and asking appropriate questions to support end-user needs.
  • Replaced defective parts of laptops, desktops and printers which were under warranty, following company policies and procedures accordingly.
  • Fulfilled administrative responsibilities including the addition and changes to user desktops, VOIP phone system, and email.
  • Provided Desktop Support face to face for the end users while maintaining a professional level of customer service.
  • Deployed 100 new Windows 7 and Vista desktop computers to replace old systems and resolved software compatibility issues.
  • Procure, image, and deploy desktops, laptops, cellular & mobile devices.
  • Cable management of network cables and all cables connected to desktop and monitors.
  • Created new users and work stations at both desktop and server levels.
  • Break fix for desktop and laptop workstations.
  • Build desktops and laptops for field users
  • Refreshed local department computers to Windows 7 64 bit image using Wanova desktop cloud software.
  • Use Remote Desktop, VNC and VMware to provide remote support to the associates.
  • Assist in testing, troubleshooting and deployment of new desktop Citrix systems and configurations.
  • Provide support to both internal and external users working with a Citrix Desktop environment.
  • Key Contributions: Improved on system imaging processes for client desktop environments.
  • Provide onsite desktop support to approx.
  • Used Dell KACE appliances, both the K1000 and K2000 Set-up & configured new employees' desktops, laptops or tablets.
  • Installed and configured Desktop units with appropriate software for UserGroups Troubleshot Lexmark Printers, POS Systems and Workstations.
  • Maintain user-end desktops Provide hardware/software assistance Troubleshoot malfunctioning hardware Network printer setup Provide toner supply reports Upgrade company printer memory

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68 Desktop Jobs

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6. Laptops
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high Demand
Here's how Laptops is used in Information Technology/Support Technician jobs:
  • Install and configure hardware/peripherals for laptops and desktops.
  • Perform system imaging for new computers and laptops, install drivers, and keep the system up to date.
  • Maintain, configure, troubleshoot and deploy desktops and laptops for all internal corporate departments.
  • Perform routine refurbishing and component level repairs of PC workstations, laptops, and printers.
  • Created and monitored windows security patches via GPO on servers, laptops and desktops.
  • Set up laptops for new employees and assisted with sign on procedure.
  • Imaged and deployed computers, laptops, and workstations to company employees.
  • Maintained laptops for field agents with hardware and software encryption repairs.
  • Reduced the imaging process for deployed laptops by over 50%.
  • Support computers, laptops, tablets, smart phones and applications.
  • Deploy, maintain and repair computer workstations or laptops.
  • Set up laptops, projectors and screens for presentations.
  • Imaged DELL laptops with Windows 7 using MDT.
  • Maintain adequate security to all laptops the network.
  • Re-imaged existing compatible laptops with Windows 7.
  • Configure & troubleshoot Dell, HP Desktops and Dell, HP, Toshiba, IBM, & Tablet laptops.
  • Updated BIOS and RAM for all users Set-up and install laptops in user's cubicles with docking stations, external monitors.
  • Upgraded and deployed new Dell laptops, desktops and peripherals for out of warranty and end of lifecycle replacements.
  • Spearheaded project to upgrade all users to new Apple laptops and new Lenovo x240 laptops.
  • Win 7/Office 2010 Rollout, Thin Clients and Laptops.

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2 Laptops Jobs

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7. Phone Calls
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high Demand
Here's how Phone Calls is used in Information Technology/Support Technician jobs:
  • Answer phone calls about any network or information technology-related question.
  • Respond to direct phone calls and emails for service requests, as well as electronic help desk tickets.
  • Answer phone calls and troubleshoot customer issues, if not resolved from prior service desk team.
  • Resolved thirty technical support phone calls daily for 30K staff at a home health services provider.
  • Manage personnel and assign out tier 1 tickets that come in via phone calls or emails.
  • Provided level 1 and 2 technical support via help desk by phone calls or e-mail.
  • Make phone calls regarding protection plans for devices, send outs for repair.
  • Received phone calls regarding network issues, copier machine, and computer errors.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Responded to telephone calls and e-mail messages for technical support.
  • Answer telephone calls to assist computer users encountering problems.
  • Answered incoming telephone calls from users needing assistance.
  • Responded to student's phone calls and emails.
  • Make follow-up phone calls to ensure customer satisfaction.
  • Handled phone calls and walk in requests.
  • Use the software SCSM & Remedyforce to remote desktop, responds to telephone calls, emails for technical support.
  • Responded to telephone calls, e:mail (support inbox) and clients requests for technical support.
  • Recieved phone calls and supported services through phone.
  • Respond to phone calls Assist in the field with classroom technology problems Set up projectors and programs for conferences.
  • Answered phone calls and provided over-the-phone & email support to remote employees, and assisted with on-site configuration and maintenence.

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1 Phone Calls Jobs

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8. Active Directory
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high Demand
Here's how Active Directory is used in Information Technology/Support Technician jobs:
  • Collaborate with our corporate team to implement new user accounts and permissions utilizing Active Directory and Service-now.
  • Perform security access administration functions that include resetting active directory, portal, and mainframe passwords
  • Created and maintained user accounts utilizing Active Directory.
  • Administered Microsoft Servers (Active Directory), Microsoft Workstations, and network security devices for 30 users.
  • Manage Microsoft & Mac servers utilizing Group Policy, Active Directory, and Work Group Manager.
  • Managed and maintained approximately between 1,300 and 1,500 user accounts and computer accounts using Active Directory.
  • Managed user accounts in Active Directory accordance with defined policies and procedures of the clients expectations.
  • Used Active Directory to place users and machines in correct security groups for accessibility purposes.
  • Created and managed user and group accounts in Active Directory; imaged user windows workstations.
  • Created and maintained users, groups, permissions, and computer accounts in Active Directory.
  • Work with active directory and exchange server to add new user accounts and mailboxes.
  • Help to maintain our Active Directory as well as our other proprietary banking software.
  • Utilized Remedy, Windows NT/2000 Active Directory, MS Office, HPOV, WinInstall
  • Add, remove, and reset user passwords in windows active directory.
  • Maintained and repaired Raid 5 Server and Active Directory services 2003.
  • Support and train users on techniques within Windows 2000 Active Directory.
  • Created, changed, and deleted user accounts in Active Directory.
  • Credited for making Active Directory operational on windows 7 images.
  • Create and administer user accounts using Active Directory.
  • Create and maintain Active Directory users and groups.

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63 Active Directory Jobs

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9. Troubleshoot
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high Demand
Here's how Troubleshoot is used in Information Technology/Support Technician jobs:
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Manage the day-to-day operations of customer systems via performance, configurations, maintenance and troubleshooting.
  • Preformed diagnostics and troubleshooting, documented help desk tickets/resolutions using HP Manager ticketing system.
  • Provide customers with logical troubleshooting to resolve software operational issues.
  • Focused on client-side installation, configuration, and troubleshooting.
  • Performed printer troubleshooting and repair.
  • Assisted in point-of-contact for help desk, helping to diagnose, troubleshoot and resolve issues within approximately 6 tickets per day.
  • Support end point network connectivity installation and troubleshoot both in person and on phone with on-site team members.
  • Troubleshooted problem areas in a timely and accurate fashion, and provided user training and assistance where required.
  • Experience diagnosing, troubleshooting and resolving client issues with hardware and software maintenance, installations and upgrades.
  • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
  • Maintain the SpiceWorks ticketing System Manage inventory of IT Equipment Troubleshoot software and hardware problems.
  • Manage rental of IT equipment to students and faculty while troubleshooting individual issues.
  • Handled technical troubleshooting within a corporate environment exceeding 125+ users & 8+ locations.
  • Perform workstation installation, network setup, hardware/software upgrades, and troubleshooting.
  • Assisted in troubleshooting different software, and hardware issues.
  • Performed troubleshooting, diagnosing, solving and replacing Strong knowledge of virus application issues and hardware parts.
  • Solved basic troubleshooting and networking issues Took incoming calls and solved Tier 1 issues.
  • Help desk support Troubleshoot hardware and software issues Build/upgrade systems Setup cable/wireless networks
  • Provide extensive troubleshoot to all Meineke Point Of Sales, Transmitting support files, Rescue and creating data base back up.

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182 Troubleshoot Jobs

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10. Hardware Issues
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high Demand
Here's how Hardware Issues is used in Information Technology/Support Technician jobs:
  • Answered questions regarding PC/printer software/hardware issues, and made recommendations.
  • Supported employees having data connectivity issues/minor hardware issues
  • Worked on call every Sunday from home taking urgent calls from POCC's to resolve software and hardware issues from Hospitals.
  • Provided IT support by setting up network and providing ongoing technical support for not software and hardware issues.
  • Diagnosed and corrected hardware issues related to motherboard, memory, hard drive and power supply.
  • Assisted and instructed customers pertaining to software and hardware issues via phone or remote desktop.
  • Added user accounts, responded to, and resolved user software/hardware issues as needed.
  • Assist with customer support for computer installs, software and hardware issues and installs.
  • Work closely with Client to tackle software and hardware issues.
  • Identified hardware issues related to both desktop and laptop systems.
  • Assisted Desktop Support with various user calls regarding hardware issues.
  • Trained employees on new operating systems and hardware issues.
  • Assisted staff in assessing their computer vs. hardware issues.
  • Assisted staff through step-by-step process for troubleshooting hardware issues.
  • Diagnose and troubleshoot software and hardware issues.
  • Maintain inventory and equipment by tracking and updating current inventory Troubleshooting Software / Hardware issues
  • Provide level 1 and 2 support for software and hardware issues Assist with user account setup.
  • Assist local clients and businesses with software and hardware issues in a professional manner.
  • worked daily with IBM to resolve hardware issues and dispatch techs to site if issue needed physical work.
  • Support for all Apple IMACs, Macbook pro's with hardware issues and hardware RMA's through Applecare.

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11. Customer Service
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high Demand
Here's how Customer Service is used in Information Technology/Support Technician jobs:
  • Performed day-to-day duties and responsibilities with a high-level of customer service.
  • Presented a positive and professional image while practicing exceptional customer service.
  • Provided support as a bilingual Spanish/English customer service representative.
  • Recognized/received award for delivery of exceptional customer service.
  • Provide excellent customer service and prioritization skills.
  • Recognized for outstanding customer service.
  • Provide a value added experience to customers by resolving issues related to their software while providing outstanding customer service.
  • Provided computer support for the Office of Inspector General at the Tennessee Valley Authority through routine customer service issues.
  • Resolved network, hardware and software issues and provided customer service, both in person or remotely.
  • Completed over 40 tasks weekly while providing great customer service and keeping team workloads to a minimum.
  • Provide great customer service while managing and/or responding positively to all clients via telephone.
  • Maintain a high degree of customer service and adhere to all service management principles.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Provide world class customer service skills in order to fulfill client's request.
  • Perform customer service support of staff throughout the Distance Learning Division.
  • Assisted in process refinement to improve customer service and support.
  • Provide excellent customer service to our users.
  • Perform customer service for the users
  • Worked for Alorica Inc 2002 - 2013 Customer Service Worked for American Airlines 1969 - 2012 Customer Service/Technical Support
  • Set up Computers * Trouble-shoot computer issues * Customer Service * Install hard drives, memory, etc.

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101 Customer Service Jobs

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12. Windows XP
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high Demand
Here's how Windows XP is used in Information Technology/Support Technician jobs:
  • Developed Windows XP builds and implemented 3rd party software within a security restricted computing environment.
  • Provided support for Windows XP and Windows 7 operating systems as well as hardware issues with user workstations.
  • Project Manager for Migration Windows XP to Windows 7 a National Level, over 12,000 computers.
  • Assisted in the operating system transition from Windows 2000 to Windows XP for 20 workstations.
  • Provided support for Windows XP, Windows 7, and Macintosh OS9 and OSX.
  • Migrated the complete site from Windows XP to Windows 7 to meet industry standards.
  • Install, configure & fix problems for Operating Systems, Windows XP/Vista/Windows 7.
  • Updated employee workstations from Windows XP to Windows 7 at various US locations.
  • Migrated and upgraded Windows XP and Windows Vista machines to Windows 7.
  • Work with desktop systems running Windows XP, Vista, and 7.
  • Standardize desktop operating systems to Mac OS X and Windows XP.
  • Helped lead our upgrade from Windows XP to Windows 7 Previous Employment
  • Install, configure and administer Windows XP and Windows 2000.
  • Maintain Images for Windows XP and Windows 7 machines.
  • Performed data migrations from Windows XP to Windows-7.
  • Resolved issues with Windows XP & Vista.
  • Installed Windows XP, Vista, 7, 8 for users.
  • Install, support Windows NT, and upgrade to Windows XP.
  • Selected achievement: Assist in the firms Migration from Windows XP to Windows 7
  • Level 1&2 remote support of Windows XP, Win7, Win8 and MS Office 2010/2013 including the Lync.

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13. Setup
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high Demand
Here's how Setup is used in Information Technology/Support Technician jobs:
  • Performed installation/setup of networked and local printers.
  • Maintained hardware and setup security measures
  • Assisted store personnel with setup, installation, configuration, testing, and henceforth ongoing usability of system hardware & software.
  • Imaged desktops/laptops utilizing Ghost image, configured desktops and laptops, and installation setup of desktop/laptop at users' desk.
  • Assisted new members with the setup of their personal profiles into a company-developed web based Oracle Database.
  • Performed deployment, setup, troubleshooting, and repairs on student, staff, and faculty equipment.
  • Helped small grocery store setup computer network, online banking and security cameras with remote viewing.
  • Managed and setup local network phones using Cisco Unified Communications Manager in support of 40+ users.
  • Install software, upgrade memory, replace hard drives, and setup new workstations.
  • Configure setup and install computers including software; add user profiles to company domain.
  • Gathered existing phone configuration, phone setup, special services, etc.
  • Performed setup both in house and remotely of systems.
  • Helped customers with SSID setup and logging information.
  • Installed Microsoft Outlook and setup email accounts.
  • Updated company web pages with new (classes and jobs) Setup and test Video Conferencing equipment.
  • Managed and controlled all aspects of company's iMac and MacBook application setup and installs.
  • Installed and managed printers in all offices; Managed and setup Firewall system;
  • Maintained and setup Small Business 2008 servers, and Exchange 2007.
  • Support smartphone setups including Blackberry, iPhone, HTC and Droid.
  • General computer troubleshooting - Virus/adware/bloatware removal, OS upgrades/reinstall - Network setup/troubleshooting - Tech Tutoring Regal Car Sales and Credit

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96 Setup Jobs

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14. Email
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high Demand
Here's how Email is used in Information Technology/Support Technician jobs:
  • Configure, test, maintain, and troubleshoot hand-held devices Active Sync to receive wireless emails from the Exchange Server.
  • Helped users become familiar with Outlook 360 from the interface to helping users add signatures to their emails.
  • Provided daily technical support for email, network, connectivity, peripherals malfunctions and system maintenance.
  • Performed public Tier 1 technical troubleshooting in a call center environment via phone and email.
  • Manage IT equipment (check out and in borrowed equipment and send reminder emails).
  • Assisted students with document printing, accessing their college accounts and emails.
  • Transfer, upgrade and maintain the company s new email database system.
  • Provide assistance by phone, email and/or using a ticket management system.
  • Created all network and email accounts for new hires including access permissions.
  • Resolve problems via phone, email and remote control of workstations.
  • Create Microsoft Outlook email accounts in Quest One ActiveRoles web interface.
  • Respond to customer requests via email, phone, and chat.
  • Handled a large volume of phone calls, chat and emails.
  • Offer technical support on-site or via phone or email.
  • Managed increased number of contacts via email and chat.
  • Respond to email messages for customers seeking help.
  • Configure and Troubleshoot email clients.
  • Assist customers with connectivity issues, email, FaceTime, iMessage and mobile data connections.
  • Create email accounts (exchange server), application accounts (Answers on Demand, micromain, etc.
  • Manage voicemail server through terminal connections and VMWare * Setup projectors, laptops & peripherals.

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104 Email Jobs

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15. Technical Support
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average Demand
Here's how Technical Support is used in Information Technology/Support Technician jobs:
  • Provide technical support for common and uncommon computer issues
  • Provided technical support for company.
  • Skilled Help Desk Technician with 5 years of experience providing PC and Client/Server technical support for small to medium sized businesses.
  • Support all Labs for systems and overhead projectors and provide technical support for any IT issues.
  • Manage and provide effective technical support for hardware and software requests for the San Diego area.
  • Provided 1st tier technical support for multiple product offerings to internal associates via internal call queue.
  • Provided PC technical support for students and faculty/staff personal computers, cellphones, and tablets.
  • Applied business and technical support concepts to provide support to users as requested.
  • Provide Technical support primarily via the phone, e-mail and web conferencing tools.
  • Use knowledge based system and other tools to deliver technical support solutions.
  • Evaluated and responded to incoming leads and requests for technical support assistance.
  • Provided on-site and remote technical support to full-time and adjunct faculty members.
  • Provide technical support and service for all company equipment, and software.
  • Managed call flow and responded to technical support needs of customers.
  • Provide effective user and technical support for hardware and software requests.
  • Provided technical support to 500+ local clients and 50+ remote clients.
  • Monitored and responded phone and e-mail requests for technical support.
  • Provide technical support for employees.
  • Provide technical support in a Windows 7/Office 2010 environment.
  • Provide technical support from home and create system images for Windows 7 , XP , Vista.

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294 Technical Support Jobs

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16. Backup
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average Demand
Here's how Backup is used in Information Technology/Support Technician jobs:
  • Implemented backup protocols and provided assistance/information to employee users.
  • Assisted in Updates: Updated System Policy and Procedure manuals that documents server and network configurations, backup procedures, etc.
  • Helped to design, test, and implement our current backup system and hot site.
  • Implemented a more cost effective backup to disk strategy, with a DR plan.
  • Assisted the Network Administrator with backups/restores, network shutdown, or rebooting servers.
  • Configure and troubleshoot remote backup of client servers and restore data as necessary.
  • Performed full hard drive backups and recovered information from damaged hard drives.
  • Installed servers at various sites and ensured data backups were successful.
  • Scheduled and managed down time for any backups or upgrades.
  • Maintained day to day data backup via backup exec.
  • Maintained Windows Server 2003 admin functions and backups.
  • Performed nightly and weekend data backups.
  • Perform data backup and data recovery.
  • Support Information system and Users Training users relevant to their needs Prepare Backups Installation of new hardware and software
  • Changed, configured, and ran backup procedures for Mysis Lab systems daily.
  • Maintain backup schedule - Created bat file to backup certain files 3.
  • Ensured monthly and quarterly backups were archived and tapes were decommissioned properly.
  • Maintained a daily log of backups and system downtimes.
  • Initiate backup redundancies to offsite data centers.
  • Perform routine backup redundancies to offsite datacenters.

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92 Backup Jobs

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17. Database
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average Demand
Here's how Database is used in Information Technology/Support Technician jobs:
  • Diagnose, identify, isolate and analyze problems utilizing historical database records.
  • Modify existing databases and database management systems to make changes.
  • Managed the exhibitor database and assisted with event mapping for the 2011 and 2013 Family Fit & Fun Expo.
  • Investigated and documented client problems, initiated referrals and recorded resolutions within department database software (JIRA).
  • Review, validate, and standardize problem resolutions for inclusion in the problem resolution database.
  • Led Projects in IT database implementation as well as QA testing projects based on written requirements
  • Collect and update database information that includes customer information, sales and profits using QuickBooks.
  • Provided Level III support on software, PC, network components and database connectivity.
  • Updated enterprise database with status of requests using high-level estimates (HLE's).
  • Improved reliability of supply chain software, systems, database and order processing.
  • Utilize Oracle SQL to find errors in stores and corporate databases.
  • Set up and maintained network, database, and software systems.
  • Test programs or databases, correct errors and make necessary modifications.
  • Specify users and user access levels for each segment of database.
  • Used SAP database manager tool to update HR data.
  • Moved databases to Google cloud platform.
  • Back up web pages database daily.
  • Maintained and updated webstore database.
  • Constructed an EXCEL client database on office server.
  • Cloud creation -Database creation via cloud -Cloud and computer upkeep / security -Desktop and laptop troubleshooting / repair -Commercial scanner use

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849 Database Jobs

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18. User Accounts
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average Demand
Here's how User Accounts is used in Information Technology/Support Technician jobs:
  • Account management for user accounts including application accounts.
  • Create and manage user accounts for AD, Exchange, AS400 and several third-party web systems.
  • Create user accounts, unlock and reset accounts and remove users from domain directory.
  • Oversee user accounts, make sure users are complying with network policies.
  • Created user accounts and managed access control of desktop and Network applications.
  • Use Active Directory tools to administer and maintain user accounts and groups
  • Maintain user accounts including rights, permissions and systems groups.
  • Create, change, and delete user accounts per request.
  • Maintain network of over 100 user accounts and networked printers.
  • Helped users with password resets and unlocked user accounts.
  • Created User accounts on UNIX and provided password support.
  • Manage User accounts and groups in Windows NT.
  • Manage Exchange Server integrated user accounts.
  • Manage User accounts in Active Directory.
  • Created and disabled user accounts.
  • Used Active Directory to unlock user accounts Helped configure and troubleshoot client-to-server and server-to-server tunneling VPN connections.
  • Unlocked computers through Active Directory Support Active Directory: Reset passwords, create and delete user accounts.
  • Use MS Exchange to setup and maintain user accounts, Outlook, and Mobile Phones.
  • Perform daily domain management for students and staff user accounts with Windows Active Directory.
  • Created basic policies rules and quarantine user accounts via FOPE office 365 admin portal.

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4 User Accounts Jobs

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19. VPN
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average Demand
Here's how VPN is used in Information Technology/Support Technician jobs:
  • Implemented mobile marketing initiative by providing secured tablet surface devices configured for VPN accessibility.
  • Established site-to-site connectivity by deploying a VPN tunnel.
  • Full hardware support for servers and stations, WatchGuard Firewalls, Cisco Firewalls, VPN, Cisco Switch's, Wi-Fi,
  • Supported VPN and remote access tools including Team Viewer, Remote Desktop, WebEx Connect and Join.me.
  • Configure hardware for VPN connections using net extender and remotely supporting clients with Team Viewer.
  • Provide user support for RSA secure ID hard and soft token and VPN implementation.
  • Used VPN software to connect and correct most issues that were not hardware related.
  • Configured VPN Tunnels, PPP Circuits, Frame Relay Circuits, and DSL Circuits.
  • Set up, and connect VPN on laptops, and connect desktops/laptops to printers.
  • Handled VPN creation, migration, and management of all users.
  • Supported VPN user accounts & Supported Network shares and permissions.
  • Manage and maintain VPN tunnels for clients' sites.
  • Provide technical support to configure VPN for users.
  • Assisted in deploying VPN for various clients.
  • Manage network hardware, which includes routers, switches, firewalls, wireless access points, VPN concentrators, and Multiplexers.
  • Supported our Windows Xp, Outlook, VPN, Adobe, Office 2003, Server 2003.
  • Configure, Manage and Monitor network hardware, including routers, switches Built and Maintain a Ghost Server Support users with VPN
  • Assisted with the migration from Astaro networking and switching devices to Cisco devices for legacy software users on vpn tunnel connections.
  • Install and configure software thru Remote Access (RDP, VNC, Dameware, VPN).
  • Resolved VPN Tunnel, Port Forwarding, VPN Dialer-account issues for Sonicwall, Trendnet, Netgear, Cisco WRVS4400n Firewalls.

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11 VPN Jobs

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20. Internet
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average Demand
Here's how Internet is used in Information Technology/Support Technician jobs:
  • Provided internet and email technical support to residential and commercial clients.
  • Developed a strategy based method of internet troubleshooting.
  • Answer a vast range of questions from troubleshooting Internet connection problems to instructing users on how to run their systems.
  • Service Support for data server and backup, company website, internet, email and security.
  • Provide training to clients in the use of system and applications as related to Internet.
  • Assist in moving apps from Internet facing to Intranet facing for security reasons.
  • Configured Laptops for Internet Mail access using Microsoft Outlook and/or Microsoft Outlook Express.
  • Deploy and move workstations to new locations, and fix internet/LAN connectivity issues.
  • Provide tech support via phone, the Internet, or in person.
  • Assisted customers with technical issues regarding their internet, phone and cable.
  • Wired 15,000 square foot building for internet and phone connectivity.
  • Troubleshooted user interface and internet issues and helped install modems.
  • Exchange mail server and internet communication and access.
  • Configure software to connect to Internet application servers.
  • Verify network and internet access.
  • Managed backup data, and network connectivity for the company Managed Internet connectivity, and supporting infrastructure
  • Issued and returned customer electronic and IT equipment Guided customers on how to navigate through operating systems and the Internet.
  • Assisted existing members on the use of Microsoft Internet Explorer and Netscape Navigator to access our web site.
  • Integrate Networks by established Backhaul radios links to client data centers for data and Internet service.
  • Network and Internet connection hotline support.

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65 Internet Jobs

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21. OS
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average Demand
Here's how OS is used in Information Technology/Support Technician jobs:
  • Assisted customers in restoring Kodak kiosk and printers functionality.
  • Installed, diagnosed, repaired, maintained, and upgraded all hardware and equipment while ensuring optimal performance.
  • Admitted patients to the Hospital during 2nd shift from nursing homes, ER and the public.
  • Work closely with vendors to implement, upgrade, and maintain new and existing technology.
  • Diagnose hardware & software problems and provide immediate solutions to insure smooth running business operations.
  • Moved PST files to Outlook for recovery and cracked computer passwords for BIOS modification.
  • Support and assist staff members with all technology-related issues across all levels of complexity.
  • Set up new command centers ready for epic launch across all campuses.
  • Diagnose software/hardware problems, responding quickly, clearly, and resourcefully.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Restored network data on shared drives that became lost or damaged.
  • Dispatched field engineers to service Kodak kiosk components and printers.
  • Recommend and help implement solutions to achieve those goals.
  • Mentor and cross train junior members of other departments.
  • Assist with using Microsoft Office products.
  • Run diagnostic programs to resolve problems.
  • Collected information for service requests using Remedy Trained customers to improve Kodak G4 kiosk operation and to reduce its down time.
  • Delivered solutions to the callers via Microsoft Lync or phone.
  • Maintained Meditech and Microsoft print servers.
  • Use servers to manage licenses for Infogenesis, anti-virus deployment with Sophos, and other various tasks.

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611 OS Jobs

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22. PCS
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average Demand
Here's how PCS is used in Information Technology/Support Technician jobs:
  • Diagnose and repair PCs, OS installs and upgrades, virus removal, RAM upgrade, and remote desktop support.
  • Trouble shoot PCs, laptops, mobile devices and networks to support end-users to resolve operational issues.
  • Worked with Windows XP to Windows 7 operating systems to install operating systems on HP PCs.
  • Received, inventoried, imaged, scheduled, and replaced PCs during Nashua campus upgrade initiative.
  • Gained experience in managing servers, PCs, routers and switches.
  • Created new projects to consolidate PCs improving efficiency throughout the company.
  • Move employees PCs from their old workstations to new workstation.
  • Fulfilled customer requests for custom PCs and accessories.
  • Implemented minimal auto backup for office PCs.
  • Performed weekly/monthly maintenance on PCs.
  • Solved software and hardware issues on Mac, PCs, and HP products.
  • Performed the roll out of new desktop and laptop PCs for new employees, also re-imaged PCs using Symantec Ghost program.
  • Scheduled appointments for Installation, configuration and repaired PCs, Trained staff to use MS Office applications and Internet Explorer.
  • Helped manage network of 100 Windows PCs and laptops of various hardware vendors, running Windows 2000 through Windows Vista.
  • Supported about 4000 PCs, running windows 95, 98, and NT Performed hardware upgrades and repairs on PCs
  • Image PCs, Laptops and thinclients to be used in production environment.
  • disassemble, transport, reassemble, and setup of PCs
  • Maintain support for Cisco Routers and Switches, Sonicwall Firewalls, Lexmark Printers, PCs and other hardware.
  • Upgrade and optimise PCs => Solved application and network problems
  • Support onsite requeriments hardware and software (PCs, laptops, multifuncional printers, networking) of owm costumers.

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65 PCS Jobs

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23. Remote Access
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average Demand
Here's how Remote Access is used in Information Technology/Support Technician jobs:
  • Established remote access to Kiosk equipment to troubleshoot and resolve problems, upgrade application, and perform general maintenance when needed.
  • Configure wireless and VPN access in addition to troubleshooting remote access issues and synchronize data for clients using manual syn.
  • Installed remote access point from shore-side and sea on various vessels for LAN/WAN connectivity on marine vessels to communications trailers.
  • Achieved First Call Resolution by guiding customers through troubleshooting steps and then using remote access to attempt resolution.
  • Provide technical support to end-users via on-site, telephone, remote access and ticketing system (Track-It).
  • Provide remote access in assistance with hardware and software related issues occurring on end user's machine.
  • Provided support to customers using remote access technologies or by visiting client sites.!
  • Utilize remote access software (Carbon Copy) to assist with localized computer issues.
  • Provide customer support through on-site, remote access and phone for approximately 160 users.
  • Provide support for video conferencing, remote access and new internal products services.
  • Provide various secure remote access solutions to staff members and vendors.
  • Provide local network administration and remote access for all users.
  • Manage vendor remote access as well as vendor/client interactions.
  • Provided on-call support using remote access to fix issues.
  • Support of VPN and remote access tools.
  • Used Remote Access to resolved clients issues.
  • Prepare standard login scripts and establishing network access protocols to enable Users to gain local or remote access.
  • Support user with remote access tools using Bomgar and MS remote desktop connection manager.
  • Provide customer support through onsite presence and remote access.
  • Use remote access technologies (ie.

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13 Remote Access Jobs

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24. Helpdesk
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average Demand
Here's how Helpdesk is used in Information Technology/Support Technician jobs:
  • Utilized MS SQL Query Analyzer and Pervasive Control Center on a daily basis to troubleshoot HelpDesk tickets involving data issues.
  • Provided Helpdesk support, including resolving and escalating open tickets.
  • Provide helpdesk support and resolve problems in office such as computer, printer, network, email, sync services.
  • Provide guidance and support services to clients through helpdesk ticketing system, while providing system security up to date.
  • Support wireless Internet via Phone and remote access as well as helpdesk support for hardware / software.
  • Used Waterfall Helpdesk to enter incidents and create user access for users to enter their own requests.
  • Created 15 custom reports and 2 ticket templates to streamline ticket entry in Helpdesk system.
  • Created & executed test plans for migration of FTP server, helpdesk system and QuickBooks.
  • Bench technician and remote networking/PC helpdesk support for several hundred restaurants.
  • Help to oversee the helpdesk operations from 300 users daily.
  • Supported Log-on issues for BAML employees via the helpdesk.
  • Completed helpdesk tickets for user accounts throughout the hospital.
  • Provided off hours helpdesk support for end users.
  • Provided helpdesk support for employees.
  • Accepted and completed Helpdesk tickets, fully documenting them in a timely fashion, based on priority and severity.
  • Answer calls, voicemails, emails for Helpdesk and for Tech Support line.
  • Assist helpdesk personnel with troubleshooting, repairing remotely and onsite.
  • Cancelled paid helpdesk system after implementing a free system called Spiceworks, saving the company $4,750.20 a year.
  • Used Tigerpaw CRM to manage Helpdesk tickets Provided technical and application training to customers and internal support staff
  • Handled Helpdesk type calls and local onsite breakfix.

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25. Mac
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average Demand
Here's how Mac is used in Information Technology/Support Technician jobs:
  • Save the Marketing Department more than $10k by providing a solution to their Macs related to file storage and sharing.
  • Install, configure, diagnose, repair, and upgrade GSA PC\Mac hardware and software while ensuring its optimal performance.
  • Performed various help desk and relocation projects involving desktops, laptops, telephones, fax machines, and servers.
  • Ensured that all existing functionality and applications were available and functioning properly after the swap of machines.
  • Installed network and local printers by establishing new connections and dedicating ports to Mac/PC machines.
  • Create, build and install new images for Microsoft servers, desktops and macs.
  • Help desk troubleshooting and support (Windows and Mac).
  • Experience with Windows operating systems, MAC OS, Linux
  • Routed network cables from network hub/switches to machines.
  • Partnered with MAC Support to resolved Apple-related issues.
  • Replaced dated machines in the Animal Sciences Building.
  • Re-Imaged PC and Mac machines.
  • Worked with both windows 7 and Mac OS X.
  • Identified and solved issues created with past refresh projects such as duplicate security IDs, machine names, workgroups and licenses.
  • Provided desk-side Macintosh Tech Support to ad agency employees troubleshooting and resolving software, hardware and network issues.
  • Provide support for PC\Mac connectivity to IP phone systems and remote connectivity through Citrix and CISCO VPN client.
  • Create and push software packages out to customer's machines using Configuration Manag- er Console.
  • Provide solid technical expertise in faulty diagnosis, configuring and troubleshooting Windows, IOS MAC, IPhone/IPad and mobile devices.
  • Use FrontPage and Macromedia Dreamweaver to develop personal and commercial websites.
  • Diagnose and resolve technical hardware and software issues with for iPhones, iPads, iPods and MacBooks via phone.

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43 Mac Jobs

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26. End User
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average Demand
Here's how End User is used in Information Technology/Support Technician jobs:
  • Installed and configured software and operational applications for all end users.
  • Facilitated with the planning and implementation of our walk-in service desk to increase productivity and efficiency to our end users.
  • Work closely with IT security teams to ensure all end user stations meet the AV & Patch compliance requirements.
  • Coached end users on how to use updated operating systems (Windows7) for better productivity.
  • Train end users on the technology that is available to them within the organization.
  • Imaged all workstations requested for newly issued computers to end users and workstation repairs.
  • Supported end users up to executive's at all corporate offices in enterprise environment.
  • Set up mobile devices for end users and restore backups to new device.
  • Provided hardware and software support to end users on a variety of issues.
  • Train and assist internal end users in the proper use and procedures.
  • Configure Blackberry's, so that end users can check email.
  • End user training for new / existing applications when needed.
  • Support for End User, IT infrastructure and applications.
  • Provided support for 30,000+ end users.
  • Provided solutions to end users hardware, software and connectivity issues by using troubleshooting and technical skills.
  • Provided technical support to end users in person, through email, and through phone calls.
  • Provided full systems support for Marc Jacobs end user base and critical business systems.
  • Sole IT end user support for remote office in Atlanta, GA.
  • Provided tier one hardware and software support for all end user workstations.
  • End user new hire training VOIP system installations Xerox network printer setup and break-fix.

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130 End User Jobs

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27. LAN
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average Demand
Here's how LAN is used in Information Technology/Support Technician jobs:
  • Provided technical support that included: programming, surveillance, configuring audio/visual conferences; automated door/garage door configurations, event notifications.
  • Provide portal enhancement input and perform and plan user acceptance testing
  • Provided end-user technological support for computer and LAN related issues.
  • Researched plans for future network security implementation.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Work directly with Students for their Paper Cut printing issues, create accounts and maintain balance per term.
  • Support and configure Symbol 4090 and 9090 RF Devices for warehouse operations using Avalanche Software.
  • Tone, label and trace network data jacks to Switch ports according to floor plans.
  • Read technical manuals and understanding new procedures to advise users in a non-technical language.
  • Researched and tested nonlethal approaches to minimizing wildlife damage to young forest plantations.
  • Provide extraordinary customers service and technical support (English & Spanish languages).
  • Provided Tier 1/2 Windows 2000 desktop/phone support for 2000+ user LAN migration.
  • Access Windows servers to resolve issues with services and schedule planned outages.
  • Planned, installed, and configured new billing applications on existing systems.
  • Provide outstanding Support to E-business (English & Spanish languages).
  • Initiate plans to move and repair products more effectively.
  • Managed Corporate Liability for the Gilt Cell Phone Plan.
  • Activate LAN ports on the network.
  • Led engagement planning and defined projects deliverables.
  • Participated in daily SCRUM meeting, including documentation and planning for the future of eSailor

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79 LAN Jobs

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28. Voip
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average Demand
Here's how Voip is used in Information Technology/Support Technician jobs:
  • Support and troubleshoot Audio Visual equipment including VoIP solutions.
  • Worked with the networking and VOIP team to support all routers and switches in the office.
  • Assist lead tech with the installation and troubleshooting of digital and VoIP telephone system.
  • Configure, and setup IP Communicator as well as deploy Cisco VOIP Phones.
  • Installed and supported VoIP phone system and large IP security system with NAS.
  • Network is a combination of ISP provider with VoIP and phone vendor.
  • Supported and installed straight and VOIP telephone systems at Microsoft Campus Locations.
  • Shore Tel VOIP, Cisco Wireless LAN Controller (WLC) experienced.
  • Update Master spread sheet with location and status of VoIP phones.
  • Provided the VOIP support to help establish phone system.
  • Tested VoIP phone systems for connection and quality issues.
  • Support Cisco VOIP telephones and ICC queue management software.
  • Set up and installed VoIP Phones.
  • Assist business customers with managing their SIP, VOIP, Toll Free, IVR, and IP services.
  • Confirm Mac and IP address on 4,000 + Cisco VoIP Phones.
  • Build and populate server racks, VoIP system installation, OS and software installation, PC tune up and AV removal.
  • Managed services, Cloud computing, VoIP, hardware & software) to new clients.
  • Supported and configured Cisco VoIP phones and reset voicemail passwords.
  • Programmed Avaya VOIP data phones.
  • Supported VOIP phones, managed Multicast imaging deployments, and migrated phone system from Avaya AUDIX/PBX.

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13 Voip Jobs

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29. Software Applications
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average Demand
Here's how Software Applications is used in Information Technology/Support Technician jobs:
  • Provide troubleshooting support for PC hardware and software applications demonstrating outstanding communication skills explaining technical procedures in consumer-friendly terms.
  • Leveraged a variety of software applications to manage customer account information and diagnose and resolve technical difficulties.
  • Conducted formal training on software applications, operating systems, and hardware preventive maintenance.
  • Ensured compliance with licensing restrictions for the installation and upgrading of various software applications.
  • Created and maintained orientation plans for faculty and students on the latest software applications.
  • Managed 40+ PC workstations and software applications including installation, maintenance, and support.
  • Provide desktop support including software applications such as MS Word and Excel.
  • Load software applications to specifications and setup new computers for end users.
  • Configured software applications on desktop and laptop computers for new employees.
  • Assisted with client understanding of software applications and hardware interfaces.
  • Make sure all hardware and software applications are running effectively.
  • Install and configure software applications, and electronic mail.
  • Provide day-to-day support of desktop PC software applications.
  • Schedule and install new hardware and software applications.
  • Install and maintain existing hardware and software applications.
  • Installed software applications, i.e.
  • Collaborate with outside IT consultants to setup and troubleshoot vendor-specific software applications.
  • Removed Viruses and installed a few software applications including antivirus.
  • Configured, updated, and supported software applications including Microsoft Win7/ Win10 OSs as well as MS Office 03/07/10/365.
  • Monitored updates for computers and servers (Microsoft, Antivirus, and other software applications) Monitored and repaired VPN connections.

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57 Software Applications Jobs

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30. Tcp/Ip
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low Demand
Here's how Tcp/Ip is used in Information Technology/Support Technician jobs:
  • Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network.
  • Monitor and implement networking/infrastructure and ensure TCP/IP Network connectivity and communications.
  • Analyzed and troubleshoot TCP/IP connectivity and provided end-user Desktop Support.
  • Inspected and resolved minor local area network and wireless area network issues to include TCP/IP, DHCP and VPN.
  • Help support a LAN/WAN system using TCP/IP including connectivity to mainframes in both classified and unclassified environment.
  • Created or configured LANS, WLANS, MANS, TCP/IP settings, software and hardware Firewalls.
  • Provide help with software installation, virus removal, TCP/IP configuration, and external hardware installation.
  • Assist users with networking connectivity issues with TCP/IP, Routers/Switches, wireless and LAN issues.
  • Worked with Client Jet-Admin, DNS, DHCP, TCP/IP * Active Directory Management.
  • Operate, and maintain Local Area Network LAN connectivity using TCP/IP protocol.
  • Inspect, test, configure and repair TCP/IP data network jacks.
  • Configured TCP/IP protocols and network hardware on a daily basis.
  • Assisted customers with TCP/IP settings for various operating systems.
  • Utilize Concentric Network's 384k Networks via TCP/IP.
  • Configure TCP/IP, DSL/Cable Router over the phone.
  • Maintained support for TCP/IP network configurations.
  • Network technology: LAN, DNS, DHCP, TCP/IP, VPN, NAS, SMTP and firewalls.
  • Configured internet protocol settings TCP/IP, DHCP, DNS, VPN and WINS.
  • Experience with FTP and TCP/IP (telnet, ping).
  • Network support: Citrix Terminal Server Support, and TCP/IP.

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31. Trouble Tickets
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low Demand
Here's how Trouble Tickets is used in Information Technology/Support Technician jobs:
  • Monitored trouble tickets and worked either face-to-face or remotely to resolve technical issue.
  • Initiate trouble tickets on the user's or system's behalf, using both Magic and Remedy Incident Reporting Systems.
  • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, resolution and closure of trouble tickets.
  • Used trouble ticket reporting through Google Apps by opening trouble tickets and escalating Pearson software technical issues when necessary.
  • Create and track and follow up on trouble tickets in Key s Service Manager for All system issues.
  • Handled an average of 350 trouble tickets per month with an average of 92% resolution rate.
  • Answer incoming trouble tickets and escalate needed tickets, develop scripts and plan for help desk.
  • Read, interpreted, processed, and replied to documents, emails, and trouble tickets.
  • Managed BMC Remedy 7.1 queue by assigning open trouble tickets to the appropriate sections.
  • Respond to user service requests and expediently resolve trouble tickets to maximize system up-time.
  • Logged, updated and/or escalated trouble tickets using Peregrine or HP Service Manager.
  • Open and track trouble tickets on web portal errors and configuration issues.
  • Repair PC's and work closely with users on trouble tickets.
  • Provide technical support for hardware and software trouble tickets.
  • Reviewed, closed, and escalated customer trouble tickets.
  • Created trouble tickets for unsupported or unresolved issues.
  • Front line support of trouble tickets.
  • Create Trouble Tickets in BMC Remedy.
  • Worked trouble tickets from the Connect Wise ticket system, when not taking incoming calls.
  • Managed trouble tickets in accordance with Service Level Agreements (SLAs).

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2 Trouble Tickets Jobs

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32. Citrix
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low Demand
Here's how Citrix is used in Information Technology/Support Technician jobs:
  • Explored new Citrix farm technologies and piloted application services for several departments.
  • Administer all servers in Citrix XenCenter virtual machine environment.
  • Supported Citrix based applications used by District Managers.
  • Helped users with accessing Citrix remotely.
  • Manage client support POP3, Citrix interface for internal as well as external VIP customers.
  • Assisted international clients with obtaining remote connectivity using VPN, Citrix and Virtual Machine.
  • Provided Third Level Support services in a Microsoft Window XP Citrix Client environment.
  • Acted as a front line support for a host of Citrix Application issues
  • Provide technical support for users IPAD & IPHONE 5 under Citrix.
  • Helped users with problems involving VPN, RDP and Citrix connections.
  • Maintain and upgrade citrix receiver at various locations on campus.
  • Improved access to business systems by implementing Citrix Web interface.
  • Configured users to log on to Citrix Server.
  • Worked with Citrix client connections.
  • Implemented a Citrix server to access medical records, a video conferencing system and various networking upgrades to improve efficiencies.
  • Trained users how to connect to external networks with VPNs, RDP sessions, or Citrix sites.
  • Completed management of Citrix virtualization and storage area network (SAN).
  • Provide support for the citrix metaframe xp server.
  • Trouble shoot Citrix plugins/ Xennap Eaa Access
  • Deployed and administer computer system ESX / ESXi virtual machines (Windows server 2003+, iSCSI SAN, Citrix, and VMware

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9 Citrix Jobs

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33. SQL
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low Demand
Here's how SQL is used in Information Technology/Support Technician jobs:
  • Developed Java/MySQL application for documenting patient insurance benefit information.
  • Implement new trading partners and analyze business issues using SAP, SQL, Harmony, and B2Bi,.
  • Streamlined Network Operations Center processes through experienced use of Remedy, Web, and SQL software.
  • Added another agency SQL based system and provided access to both remote and local workstations.
  • Configure SQL reporting services using Visual Studio 2008 to email out subscriptions to faculty.
  • Designed and scripted MS SQL 7.0 database tables, triggers and stored procedures.
  • Perform SQL queries and data table modifications using SQL Server 2014 Management Studio.
  • Created custom reports using Crystal Reports 2011 and SQL Management Studio 2008.
  • Served as an account administrator using Oracle and SQL.
  • Create client database with windows server 2003 SQL.
  • Developed the stored procedures, Packages in PL/SQL.
  • Build, configure and maintain SQL databases.
  • Update and maintain SQL database.
  • Maintain, install, and support IIS, FTP, SQL, and other third party software products.
  • Code changed and tested that written in SQL or PL to solve the issues.
  • Install the Database server, like MySQL, MS-SQL SERVER.
  • Manage CRM Database 2011 and SQL Server 2012.
  • Installed CRM 2011 and SQL Server 2012.
  • Developed and implemented a customized reporting system for the solution using MS SQL Reporting Services.
  • programmed using VisualBasic, SQL, DB2 and other database programs .

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1,039 SQL Jobs

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34. Linux
demand arrow
low Demand
Here's how Linux is used in Information Technology/Support Technician jobs:
  • Support production and integration of High Performance Computing (HPC) in a Linux (RHEL) cluster platforms.
  • Build Linux boxes and PC's for clients that required more than one machines as their work stations.
  • Configured Linux firewall and set permissions for groups or individual users, configured user ports & authentications.
  • Collected donated systems including with wiped hard drives and made into low-cost functional computers with Linux/Ubuntu OS.
  • Assist clients in setting up SOHO setups, installing Microsoft Windows/Office/Linux OS and installing and configuring applications.
  • Conduct daily and weekly system backups (Windows, UNIX, Linux server) and server.
  • Administered & supported organizational networks, including Windows 2003 servers, Linux servers & Windows clients.
  • Recruited to image a new Linux-based system allowing for the successful installation of program files.
  • Use of Linux and Windows operating systems in daily operations.
  • Perform installations of Windows, Macintosh and Linux OS's.
  • Configured and imaged new workstation using Linux Fog Server.
  • Load, tune, configure, and upgrade operating system for a heterogenous domain, including Linux and Windows XP workstations.
  • Addressed and rectified Operating Systems problems Redhat Linux and Windows XP, worked with Microsoft or other vendors as necessary.
  • Team Leader * Managed 20 employees, supporting 150 + 8x5 Mission Critical Linux and Unix development projects.
  • Supported up to 1000 user LANs with different vendor platforms including Linux and Windows.
  • Managed email accounts with MDaemon (SMTP Server) on GNU/Linux OS.
  • Served as security support for both windows and linux.
  • Install, troubleshoot windows & linux, networking
  • Experience with UNIX,Linux,MAC and more.
  • Created an "on demand" linux development environment using Vagrant and Ansible.

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627 Linux Jobs

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35. Phone System
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low Demand
Here's how Phone System is used in Information Technology/Support Technician jobs:
  • Provide telephony administration of Cisco IP Phone systems using the Cisco Unified Communications Management.
  • Co-managed implementation of new phone system.
  • Provide in-house support, to approximately 100 employees, to all computer and phone systems.
  • Managed local and remote network as well as rebuilding company phone systems and backup systems.
  • Provided technical support for office workstation applications and crew phone systems.
  • Helped with a major phone system roll out across multiple locations.
  • Provided employee training on computer, phone system and data systems.
  • Support and manage desktop phone system and mobile device database.
  • Install /configure/ support IP Telephone system telephones as directed.
  • Worked on all hospital computers and phone systems.
  • Managed Toshiba PBX phone system.
  • Manage and maintain the Nortel Phone system within the company.
  • Provided troubleshooting solutions for IP Phone systems (Avaya and Polycom), hardware-related and software-related issues alike.
  • Support credit card processing, Mitel phone systems, vpn accessing network, systems and desktop administration.
  • Manage facility Avaya VOIP telephone systems, local Blackberry equipment/service, and all pc hardware equipment.
  • Configured, setup, and troubleshot Cisco Avaya phone systems for users to communicate telephonically.
  • Managed 8x8 IP phone system handling all MACs and polycom support.
  • Complete rebuild of the phone systems using Artisoft's Televantage software.
  • Field Implementation: 3cx phone system Office 365
  • Trouble Shooting Client servers, pc s, n?etwork systems and phone systems.

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36. Suite
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low Demand
Here's how Suite is used in Information Technology/Support Technician jobs:
  • Diagnose and resolve user concerns regarding specific applications, including Windows XP, Microsoft Office Suites, and Lotus Notes 6.5.
  • Provide direct desktop support to customer, including troubleshooting Win 7 pro, printers, and MS Office suite of products.
  • Provided direct and remote technical support to clients using Microsoft Operating System, Mac OS X, Office Suite and COTS.
  • Installed, troubleshoot, and configure Windows 7 Client, Microsoft Office Suite, applications and various internet browsers.
  • Provided phone support for a broad range of products offered within a Route Accounting and Mobile Sales application suite.
  • Assist end-users with MS Office Suite & Windows related issues, Creating and resolving tickets via SL2 and PIP.
  • Provide software support for MS Office suite 2003 and 2007, proprietary AS400 system and several external web systems.
  • Network Security: Install and operate reliable back-up and virus protection suited to the specific needs of clients.
  • Assist students with their projects, research, Microsoft Office Suite 2007 and other technical problems.
  • Train end users MS Office suite applications as well as other system tools and application.
  • Created and managed e-mail accounts in G Suite (Google Apps for Work).
  • Performed technical support to customers using Windows XP Professional and the Microsoft Office suite.
  • Provided coding and charting issue technical support for Nurses using third-party clinical software suites.
  • Trained entire nursing staff in the Microsoft Office Suite and the AS400 system.
  • Utilized CRM, SalesForce, and NetSuite software for tracking and case resolution.
  • Attained proficiency with test suites, and performed testing as scheduled.
  • Configured MS office suite (Outlook).
  • Installed and configured personal laptops hardware and software systems, including corporate standard desktop applications such as Microsoft Office suite applications.
  • Resolved escalated tickets and coordinated the quarterly updates of all clinical software suites by communicating with McKesson Inc. and Suncoast Solutions.
  • Installed and configured Cisco Callmanager Suite for Over 500 Users.

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400 Suite Jobs

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37. Vmware
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low Demand
Here's how Vmware is used in Information Technology/Support Technician jobs:
  • Create new virtual servers in VmWare for the company.
  • Implemented and managed application visualization via Vmware 5.0 to the hospital production environment.
  • Manage usage of Windows 2012 Servers, VMWare ESXI5.5 Servers, Cisco devices, ASA boxes, routers and phones.
  • Resolved any client issues with using the Virtual Desktop (VMware) software.
  • Attend OSM staff meetings, VMware bi-weekly calls and WAN Utilization region reports.
  • Installed, configured, and maintaining VMware ESX 4x servers for multiple clients.
  • Used VMware's Virtual Center to administer over remote servers.
  • Full IT support for VMware setup and system integration.
  • Managed VMware thin client interface.
  • Manage All VMware installs and development
  • Use Windows 2003 servers, VMware ESX servers, SAN, HP switches and Cisco routers.
  • Experience with VMware, Virtual box, and HyperV, NAS, SAS.
  • Advanced Windows server and VMware management Basic network troubleshooting
  • Experience implementing and administering virtual servers setup on high end hardware using VMware.
  • Test, document, demonstrate, and support campus-wide VMware desktop virtualization project.
  • Provide computer support using remote access programs using VMware and Bomgar.
  • Administrated infrastructure including VMWare, Citrix Servers, Cisco VOIP.
  • Install Windows OS virtual machines on MACs with VMware Fusion.
  • Managed the virtualization technologies vCLI, PowerCLI, VMware Workstation 6.0, 8.0, Microsoft Virtual Server/PC, Hyper-V and.
  • Create Imaging, Back up and Deploy Windows with Acronis True Image 2013 VMware Workstation 9.0 experience.

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90 Vmware Jobs

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38. Information Technology
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low Demand
Here's how Information Technology is used in Information Technology/Support Technician jobs:
  • Provide face to face technical support for clients requiring assistance with information technology issues and problems, implement necessary remedial procedures.
  • Maintain open communication between staff and users to encourage new ideas for resolving information technology difficulties within the office.
  • Provide comprehensive Information Technology support to internal users, which required understanding of the Goldman Sachs corporate culture.
  • Coordinate all staff development and training as it relates to information technology capacity and operation.
  • Provide tracking and reporting of information technology equipment through clients Remedy system applications.
  • Maintain understanding of Business units, Information Technology Infrastructure within the Energy industry.
  • Assisted IT director in managing daily operations of all information technology systems.
  • Supervised Information Technology Assistants and support staff in clerical titles.
  • Provided Information Technology Support to office personnel as additional duty.
  • Participated in information technology and infrastructure projects as necessary.
  • Collaborated with multiple information technology groups to achieve goals.
  • Manage site inventory of local information technology equipment.
  • Assisted the Office of Information Technology with desktop support issues in the School of Business and Economics.
  • Develop, oversee, and maintain all information technology systems and structures for entire Homeless Outreach Division.
  • Provide advice and guidance on a wide range and variety of difficult information technology issues to users.
  • Provide first line support for any information technology issues and problems.
  • Carried out any of the duties assigned to Information Technology Specialists.
  • Created, implemented, and fixed information technology systems for clients.
  • Assist with Information Technology issues all over the world.
  • Generate software trouble tickets in coordination with Verizon Information Technology group with Lucent Technologies support.

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353 Information Technology Jobs

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39. Android
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low Demand
Here's how Android is used in Information Technology/Support Technician jobs:
  • Assisted with setting up and troubleshooting mobiles devices like Android and Apple.
  • Advanced Knowledge of Android on all Samsung Galaxy line of Devices.
  • Set up VPN access on user's iPhone/Android phones and laptops.
  • Repair, update, unlock Apple and Android devices.
  • Support for mobile devices, Apple and Android.
  • Support iPhone and Android devices.
  • Support, MAC, Windows 7, 8, and 10, IOS, and Android operating systems.
  • Support Mac, Windows laptops and IOS, Android phone.
  • Configured mobile devices (IPhone/Blackberry/Android).
  • Administered a PBX phone system (200+) using Vertical Wave ISM and provided support for smartphones; Android and IOS.
  • Excel at supporting the many Apple and Android Mobil device used by the executive group along with Apple computers.
  • Configured and troubleshoot mobile devices such as iPhones, Androids, laptops, and tablets.
  • Maintain HP/IBM/Lenovo/Dell servers, desktops, laptops, Blackberry/Android/Apple phones and devices.
  • Troubleshooted problems with IPhone, Blackberry, Android phones.
  • Supported iOS, Android, and Blackberry mobile devices.
  • Supported iOS and Android application issues.
  • Assist users with setting up devices, iPads, Kindles, iPhones and Androids to work on the Amazon networks.
  • Provide remote support for Android, IPhone and Windows Mobile phones Create and Maintain AD Active Directory accounts.
  • Supported wireless technologies, mobile Blackberry devices, iPhones, iPads and Android devices.
  • Supported iPads, iPhones, Androids, including configurations, and problem resolution.

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73 Android Jobs

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40. DNS
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low Demand
Here's how DNS is used in Information Technology/Support Technician jobs:
  • Maintain Active Directory Services/DNS/DHCP Server.
  • Administer a Microsoft Windows Server environment including Active Directory, DHCP, DNS, printing and group policy.
  • Addressed troubleshooting of network (DNS, DHCP, WINS) connectivity and hardware issues.
  • Performed OSI model, DNS basics, NAT, routing, and router configuration.
  • Managed DNS and DHCP server 2003, XP Windows, Windows 7 Professional.
  • Monitored DHCP functions, DNS activity and MS Exchange Servers for mail communications.
  • Resolved DNS issues, TCP/IP conflicts, network, VPN connectivity issues.
  • Managed and maintained Active Directory, DNS, and SharePoint.
  • Configured DNS records on local domain servers and domain host.
  • Worked with Active Directory Domain Services and configured DNS services.
  • Established and maintained DNS entries for company website and e-mail.
  • Maintain Active Directory, LDAP Directory Services and DNS.
  • Manipulated DNS Entries to allow connectivity to networked devices.
  • Maintain Windows and Linix servers to include DNS, E-Mail, APPS, DHCP and Active Directory.
  • Addressed DNS issues by way of ipconfig /flush & register DNS in command line.
  • Network troubleshooting, renewing IP/DHCP lease, flushing DNS cache, resetting winsoc.
  • Job function required in depth knowledge of cisco, IP addressing, firewalls, NAT, DHCP, DNS etc.
  • Provide Sys Admin Support as required to maintain user accounts, DNS, DHCP, WINS, etc.
  • Configure various firewall exceptions and anti-virus whitelists for clients Troubleshoot various DNS and other network issues.
  • Configured DNS to enforce content filtering on school network for Google, Bing and Youtube.

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91 DNS Jobs

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41. POS
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low Demand
Here's how POS is used in Information Technology/Support Technician jobs:
  • Demonstrated cost-benefit and return on investment analyses for proposed systems to aid business owners in making implementation decisions.
  • Provided recommendations and strategies for material and/or non-material solutions to improve the system and/or organizational IA posture.
  • Facilitate a positive customer experience ensuring optimal level of communications and troubleshooting with customers.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Developed and maintained positive customer relationships.
  • Assessed client's profiles and aligned them with the best possible products and services to meet their needs.
  • Fulfilled a variety of non-programming IT duties with detailed instructions and guidance provided by higher level IT positions.
  • Composed user manuals for new employees as well as documented instructions for desktop team members.
  • Fostered and maintained positive relationships with hundreds of customers whom implemented the CRM software.
  • Build and configured POS-Point of sale systems for Winn-Dixie and Bi-Lo stores.
  • Support acquisition, operational and disposal phases throughout Program life cycles.
  • Planned and implemented the disposal or refurbishment of all returned assets.
  • Maintained composure and patience in face of difficult customer situations.
  • Promoted from Front Desk Clerk to Night Auditor position.
  • Monitored inventory via KACE for tracking purposes.
  • Support retail POS and ERP software.
  • Support Desk phone support Assisted store personnel and internal associates in resolving all manner of computerized POS systems operations difficulties.
  • Work on assignments for Compucom supporting The Home Depot and Target POS and computer systems in Maryland and Washington DC.
  • Use VMware to create and manage virtual machines for testing purposes.
  • Identified potentially invasive psittacines and assessed potential threats posed by exotic psittacine populations.

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20 POS Jobs

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42. Technical Assistance
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low Demand
Here's how Technical Assistance is used in Information Technology/Support Technician jobs:
  • Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Provide Customer Support and Technical Assistance that is above and beyond expectation to our callers; Home Depot Store Associates.
  • Provide technical assistance and support for incoming queries and issues from contracted customers in relation to Computer and network systems.
  • Provide technical assistance, resolve problems for information services support personnel, functional users and functional staff.
  • Provided technical assistance on a vast array of Sony computer/network/CLIE products to clients via the phone.
  • Provided technical assistance and training to Scorers, Supervisors, Directors and Staff throughout the facility.
  • Provided network and desktop support, account maintenance and technical assistance to students and faculty.
  • Work with multiple external vendors for On-Site services & technical assistance for systems & software.
  • Provided technical assistance with hardware and software problems, used scripts to facilitate data transfer.
  • Provide technical assistance and support for issues related to computer systems, software and hardware.
  • Respond to requests for technical assistance via phone, in person, or electronically.
  • Provide Windows, Mac and Mobile technical assistance to the Army Medical Command.
  • Respond to requests for technical assistance primarily via phone and e-mail.
  • Provide technical assistance and advice to users as needed.
  • Provided technical assistance for over 200 employees
  • Provided technical assistance and desktop support for Dell and HP onsite and remote locations.
  • Provided technical assistance to staff Used remote access to perform troubleshooting when needed.
  • Provide technical assistance to client s onsite and via phone on daily basis.
  • Handle incoming customer calls * Provide technical assistance to customers * Up-sell product lines * Document calls

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81 Technical Assistance Jobs

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43. Sharepoint
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low Demand
Here's how Sharepoint is used in Information Technology/Support Technician jobs:
  • Manage SharePoint Foundation 2013 environment.
  • Repaired issues with Outlook mail, SharePoint and remapping the shared network drives on Thick, Thin, and Zero Clients.
  • Supported systems and software including Windows Server 2008, Active Directory, Exchange, SharePoint and Windows Server Update Services.
  • Created and managed SharePoint websites including inventory tracking, IT ticketing system, and change request management.
  • Planned and implemented network backup of Exchange, SQL, and SharePoint Services.
  • Worked with active directory, mapping network drives, exchange and SharePoint.
  • Managed and Administered Enterprise SharePoint 2010 server, portal and sites.
  • Maintain Service Request created and submitted using SharePoint.
  • Administer local and remote SharePoint sites and file shares used for reporting, data archival, and multi-organizational collaboration.
  • Worked in, and troubleshot various systems such as: SharePoint, SAP, Citrix, Active Directory and others.
  • Manage and lead with multiple projects and complete it on time and efficiency using Macro Express software and sharepoint.
  • Performed Office 365 Admin, Symantec Admin, SharePoint Online Admin, ShoreTel Admin and Exchange Online Admin roles.
  • Received numerous commendations for resolving particularly troublesome issues including: sharepoint, smart devices, and accounts.
  • Executed eRoom, PeopleSoft HRMS, and SharePoint software administrative tasks for new hires and terminations.
  • Maintain Sharepoint site (2010) to maintain documents related to support and knowledge management.
  • Deployed and maintained all company Sharepoint and Project sites.
  • Configure and support Sharepoint software.
  • Design Sharepoint master pages and page layouts, serving as company's main Sharepoint support for all technical complications.
  • Preformed Sharepoint administration as well as server administration for Key Card system and Avaya phone system.
  • Monitor Sharepoint environments through various methods like Health Analysers, timer job services and shell scripts.

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9 Sharepoint Jobs

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44. Lotus Notes
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low Demand
Here's how Lotus Notes is used in Information Technology/Support Technician jobs:
  • Supported RAS/DUN connectivity, Internet/Intranet use, and e-mail programs that included MS Mail/Exchange, Microsoft Outlook & Lotus Notes.
  • Experienced and excellent troubleshooting skills on Lotus Notes 6 and 7 installed on a PC or Mac computer.
  • Managed the satellite office's Lotus Notes e-mail accounts, creating new accounts and editing existing accounts.
  • Assisted in conversion from GroupWise e-mail system to Lotus Notes R5 for the Agricultural Extension Service.
  • Proposed, designed and implemented a Lotus Notes database for user IT Device inventory.
  • Update internal informational database to reflect new changes via spreadsheets and Lotus Notes.
  • Configure, trouble shoot and administer GSA mail software Lotus Notes.
  • Identified, reported, and troubleshooted Lotus Notes e-mail problems.
  • Experience with supporting Lotus Notes mails environment and data bases.
  • Supported any error encountered with lotus notes to determine issue.
  • Support the reconfiguration of user's lotus notes accounts.
  • Supported Windows Servers and Lotus Notes email system.
  • Worked with Lotus Notes and Domino Server.
  • Supported palm pilot with lotus notes.
  • Blackberry Support & Lotus Notes Support.
  • Support for Lotus Notes 6.5 and Notes 8.5.
  • Exchange Backup Tapes in DCN Installation and configuration Lotus Notes, Outlook and Outlook Express as email platform.
  • Worked with team on defence of spam e-mail using Trend s Scan-Mail which was integrated into Lotus Notes.
  • included but not limited too; Account administration in Lotus Notes email, and application access control lists.
  • Assist users with Lotus Notes setup on miscellaneous media devices (Smartphone, iPad).

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5 Lotus Notes Jobs

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45. Sccm
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low Demand
Here's how Sccm is used in Information Technology/Support Technician jobs:
  • Imaged/Configured multiple Windows /7/10 laptops and desktops simultaneously using SCCM.
  • Used Microsoft System Center Configuration Manager (SCCM) 2007 to deploy required applications and patches into the hospital network environment.
  • Utilized Microsoft Active Directory, Office, Microsoft System Center Configuration Manager (SCCM) and DameWare.
  • Utilize SCCM to create task sequences, driver packages, deployments, queries and OS images.
  • Assisted in Windows XP/7 migration using Microsoft SCCM and worked support tickets on end users.
  • Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
  • Install software to user's specifications, using SCCM and manual install.
  • Assisted in Windows XP/7 Refresh/migration of 80 machines using PCOS and SCCM.
  • Create and manage various accounts using SCCM, account memberships and permissions.
  • Integrate packages and software deployments into SCCM distributions throughout the organization.
  • Monitor user software and hardware using SCCM for asset management.
  • Migrated existing XP users to Windows 7 via SCCM.
  • Deployed software via SCCM to systems as required.
  • Image and configure PC's utilizing Microsoft SCCM.
  • Used SCCM/Clone Deploy for image deployment.
  • Repaired end user hardware and software Utilized SCCM and remote desktop program to help solve issues in real time with users.
  • Assisted in Windows 7/10 imaging and deployment of 140 machines using MDT, SCCM, network images and HP Softpaq.
  • Detailed work with SCCM 2012 and the modified task sequence for Bridgestone's computer image implementation.
  • Created and Resolved service request tasks using SCCM, Remedie, ServiceNow.
  • Experienced with PC imaging using Microsoft SCCM, Dell Kace 2000, Symantec Ghost and Acronis software.

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3 Sccm Jobs

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46. Peripheral Equipment
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low Demand
Here's how Peripheral Equipment is used in Information Technology/Support Technician jobs:
  • Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions for senior executives.
  • Performed maintenance on personal computers and peripheral equipment while identifying problems and providing appropriate solutions.
  • Provided daily technical support for email, network, connectivity, telecommunications and peripheral equipment.
  • Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions.
  • Performed troubleshooting of computer systems and related peripheral equipment.
  • Assemble, install, configure, maintain, troubleshoot and upgrade computer hardware, software, network infrastructure and peripheral equipment.
  • Install, test, troubleshoot, repair, maintain, and upgrade desktop and laptop computers and peripheral equipment.
  • Track assets, such as desktop PCs, laptops and peripheral equipment, including replacement, repair and disposal.
  • Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
  • Tested a variety of equipment, troubleshoot, track and resolve computer software and hardware and peripheral equipment problems.
  • Assisted with the installation, configuration, troubleshooting and ongoing maintenance of desktop computers, peripheral equipment and software.
  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Installed, uninstalled, imaged, encrypted and configured computers, communications devices, and peripheral equipment.
  • Installed, maintained and troubleshot PCs, software, printers, and other peripheral equipment.
  • Received old computers and related IT peripheral equipment and prepared for shipment to DRMO.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Install, upgrade, and perform repairs to hardware/software and peripheral equipment.
  • Performed minor repairs on hardware, software and peripheral equipment.
  • Maintained computer peripheral equipment (e.g.
  • Install, administer, troubleshoot Microsoft Server 2008 Install and perform repairs to hardware, software, OS or peripheral equipment.

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47. Microsoft Windows
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low Demand
Here's how Microsoft Windows is used in Information Technology/Support Technician jobs:
  • Installed and configured software and Microsoft Windows operating systems.
  • Installed and troubleshooting software including operating systems Microsoft Windows XP, Windows Vista and applications Outlook XP and Internet Explorer 8.0.
  • Performed Microsoft Windows Server 2003 (R2, Standard, and Enterprise) Installation, Configuration, Maintenance and Administration.
  • Assisted in the deployment and provide full technical support of Microsoft Windows 7 and other applications in a domain/network environment.
  • Worked with Microsoft Windows XP, Vista, 7, and Macintosh OS X. Configured and managed data backups.
  • Assisted in setting up Microsoft Windows 2000, Windows 2003 and Windows XP Operating Systems for 5 workstations.
  • Directed courses of training for Microsoft Windows XP and Internet applications to the new hired trainees.
  • Assisted with documenting and tracking bugs/defects during the development of Microsoft Windows Versions 8 and 8.1.
  • Utilize knowledge of networks and Microsoft Windows XP-7 to analyze issues and provide solutions promptly.
  • Offer excellent first level technical support to users of Microsoft Office and Microsoft Windows.
  • Install, configure and maintain Microsoft Windows Operating Systems in stand-alone and networked environments.
  • Helped migrate the practice from Microsoft windows XP to Microsoft Windows 7.
  • Image, configure and deploy workstation setups in a Microsoft Windows environment.
  • Installed system software, including Microsoft Windows and Microsoft Office.
  • Administer Microsoft Windows Exchange Server 2012 accounts and server stability.
  • Installed Microsoft Windows Updates on workstation PCs and servers.
  • Installed and supported over 30 Microsoft Windows Servers in an Active Directory Cluster both field and unit support.
  • Experience with Microsoft Windows XP/Vista/7/8 Experience with Microsoft Windows Server 2003 & 2008 Experience with Microsoft Office 2010 products
  • Configure and maintain VMware virtual environments, Microsoft windows server 2008, Microsoft windows desktop operating systems.
  • Experience with Microsoft Windows 95/98/NT4/2000/XP Experience with Microsoft Windows Server NT & 2000 Experience with Microsoft Office products

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48. Computer Software
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low Demand
Here's how Computer Software is used in Information Technology/Support Technician jobs:
  • Answered user inquiries regarding computer software and hardware operation.
  • Answered calls and resolved technical issues related to computer software
  • Managed system maintenance and performed installation of computer software.
  • Addressed user concerns regarding computer software or hardware operation.
  • Implemented standardized computer software builds, software updates, scheduled maintenance periods, and automated future software updates and patches.
  • Provide customer service at a walk-in station in the OIT Computer Supports to resolve computer software problems.
  • Itemized all computers, computer software, printers, and all computer accessories for insurance purposes.
  • Prepare written guidelines on how to use computer software for clients with a non-technical background.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Debug, monitor, maintain and optimize computer hardware and computer software problems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Job required me to install and upgrade computer software, and hardware.
  • Performed computer software, hardware, OS installations on entire network.
  • Install, modify, and repair computer software.
  • Help customers purchase basic computer software Help purchase and build basic computers for gaming, personal use, and office use.
  • Oversee and upgrade computer software & hardware Imaging, deployment, and support for Windows XP laptops and desktops.
  • Support the Fibernet Direct internal business unit (300+ users) in all computer software and hardware issues.
  • Provide computer software and hardware training to meet business objectives for users in need.
  • Job responsibilities: Tech Support/System Admin Answer trouble calls/emails for computer software incidents.
  • maintain computer software, clean hard-drives, run wires

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49. Technical Problems
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low Demand
Here's how Technical Problems is used in Information Technology/Support Technician jobs:
  • Provide server maintenance, troubleshoot technical problems and perform operating system administration with Windows-based computer systems.
  • Report technical problems, system performance and problem resolutions to management and/or appropriate support personnel.
  • Used diagnostic utilities to isolate technical problems and recommend solutions.
  • Provide solutions for technical problems for customers
  • Provide 1st level triage of servers, surveillance and access control devices with 2nd tier escalation for technical problems.
  • Diagnosed and repaired hardware problems, completely built computers, troubleshot technical problems, and installed custom applications.
  • Diagnose and resolve intermediate to complex technical problems associated with the hardware for the Blackboard Transaction system.
  • Provide support for technical problems such as PC connectivity, printer issues, software issues, etc.
  • Assisted the students and professors by diagnosing all hardware, software and technical problems.
  • Evaluate, troubleshoot and escalate or refer technical problems and perform appropriate follow-up.
  • Worked with customers on-site to troubleshoot technical problems and deploy solutions.
  • Assisted students with their video projects & trouble-shot technical problems.
  • Worked with vendors to isolate and resolve technical problems.
  • Tested and solved technical problems related with the installation.
  • Document procedures for new solutions to technical problems.
  • Identified, researched, and resolved technical problems.
  • Diagnose and resolve technical problems.
  • Job Duties: Interact with executive-level customers and management in resolving technical problems on an emergency basis.
  • Detect and solve technical problems, installing or updating required hardware, software and recommending computer products.
  • Handle day-to-day Apple services and iPhones related technical problems.

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44 Technical Problems Jobs

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50. Password Resets
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low Demand
Here's how Password Resets is used in Information Technology/Support Technician jobs:
  • Performed general administration functions such as password resets, add/change/remove users from active directory and email accounts.
  • Account administration including password resets, and user maintenance in web based administration systems.
  • Provide an array of support from application support, website updates, hardware repair, software upgrades and password resets.
  • Provided support to field staff for dealership website from transfer of date from DMS system to password resets.
  • Network administration includes password resets and account creation and deletion, and assigning permissions.
  • Repaired outlook issues such as corrupt PST files, password resets and group policies.
  • Assisted customers with various technical issues (password resets, website navigation, troubleshooting)
  • Complete requests for Password Resets, printer, hardware diagnostics and special desktop releases.
  • Processed accounts and performed password resets for faculty, staff, and students.
  • Perform password resets, new user id's and computer unlocking.
  • Assist clients with various account password resets, deletions and modifications.
  • Execute password resets, granting account access and deleting access.
  • Performed password resets, and computer account resets.
  • Perform password resets and re-certify tokens.
  • Profile setup and password resets.
  • Assisted Network Administrator within an Active Directory environment in the administration of user accounts and e-mail systems password resets.
  • Worked with helpdesk on helping students and faculty with software and hardware issues, also email and password resets.
  • Used Active Directory to unlock user accounts, perform password resets, and to synchronize BlackBerry Citrix tokens.
  • Assisted all departments with user login issues, password resets, network connectivity & computer related issues.
  • Assist ITgen with establishing password policies and also with password resets (BPOS).

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Information Technology/Support Technician Jobs

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20 Most Common Skills For An Information Technology/Support Technician

Computer Hardware

14.0%

Network Printers

9.2%

Desk Support

8.8%

Computer System

6.5%

Desktop

6.0%

Laptops

5.9%

Phone Calls

5.3%

Active Directory

5.2%

Troubleshoot

5.0%

Hardware Issues

4.9%

Customer Service

4.6%

Windows XP

4.3%

Setup

4.0%

Email

3.2%

Technical Support

2.4%

Backup

2.3%

Database

2.2%

User Accounts

2.2%

VPN

2.0%

Internet

1.9%
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Typical Skill-Sets Required For An Information Technology/Support Technician

Rank Skill
1 Computer Hardware 10.9%
2 Network Printers 7.1%
3 Desk Support 6.9%
4 Computer System 5.0%
5 Desktop 4.7%
6 Laptops 4.6%
7 Phone Calls 4.1%
8 Active Directory 4.0%
9 Troubleshoot 3.9%
10 Hardware Issues 3.8%
11 Customer Service 3.6%
12 Windows XP 3.3%
13 Setup 3.1%
14 Email 2.5%
15 Technical Support 1.9%
16 Backup 1.8%
17 Database 1.7%
18 User Accounts 1.7%
19 VPN 1.5%
20 Internet 1.5%
21 OS 1.4%
22 PCS 1.4%
23 Remote Access 1.3%
24 Helpdesk 1.2%
25 Mac 1.2%
26 End User 1.1%
27 LAN 1.1%
28 Voip 1.0%
29 Software Applications 1.0%
30 Tcp/Ip 1.0%
31 Trouble Tickets 0.8%
32 Citrix 0.8%
33 SQL 0.8%
34 Linux 0.8%
35 Phone System 0.7%
36 Suite 0.7%
37 Vmware 0.6%
38 Information Technology 0.5%
39 Android 0.5%
40 DNS 0.5%
41 POS 0.5%
42 Technical Assistance 0.5%
43 Sharepoint 0.5%
44 Lotus Notes 0.5%
45 Sccm 0.4%
46 Peripheral Equipment 0.4%
47 Microsoft Windows 0.4%
48 Computer Software 0.4%
49 Technical Problems 0.4%
50 Password Resets 0.3%
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