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Information Technology/Support Technician Jobs in Las Vegas, NV

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  • Technical Support Specialist (Geospacial)

    CHC Navigation | Chcnav

    Information Technology/Support Technician Job In Las Vegas, NV

    About the Company CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, precision farming, unmanned navigation and robotics, real-time GNSS infrastructure, and more. CHC Navigation is looking for a highly motivated and outstanding Technical Support Engineer for our fast-growing business to join our United states team. As Technical Support Engineer will lead technical processes, and tools to deliver an amazing technical support experience for CHCNAV partners, distributors and clients! We need your strong passion for a five-star technical support experience. In this role you will have tremendous influence and impact because our partners are our best asset to grow business, and a solid technical support experience is essential to build trust and reliability. About the role In this role, your primary responsibility will be to ensure our partners and enterprise customers are successfully trained to demonstrate, install, and flawlessly use CHCNAV products and solutions. As a technical support engineer, you are also responsible for answering any technical questions , issues and requests. In many cases, this job also requires traveling to business partner locations or customer sites for training or demo purposes. Finally, this includes but is not limited to the following critical competencies: Provide fast and efficient customer service to business partners, dealers , and enterprise customers. Ensure successful onboarding of new partners, reseller and customers from both a hardware and software perspective. Support sales colleagues with the technical details as a technical expert. Arrange on-site tests, demos or trainings. Develop and manage the relationship with resellers and partners, being accountable for their updates and technical requests to improve their experience and retention. Perform problem analysis resulting in resolution of product-related problems, including the follow-up, testing, troubleshooting, and the identification of bugs and enhancements. Approach different European GNSS related agencies and institutes for possible cooperation, certificates, technical documentations or licenses, permissions. Be up-to-date with the latest GNSS related technologies and competitors. Build and update training materials and how-to user guides. Work well in a team environment that spans across different time zones. About you Bachelor or master's degree in engineering, preferably in Surveying or GNSS. Experience in technical customer service /support. Possesses strong communication skills, both verbal and written . Proficient in presenting and public speaking , including technical training and demonstrations . Experience with Microsoft applications & comfortable learning new computer applications. Possess strong problem -solving skills . Excellent analytical skills combined with impeccable business judgment. Friendly but professional presence to build trust in our partners. Reliable and responsible personality to keep the trust. Fluent in English. Travel Requirements There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV United states team. What we offer A job in an international result-oriented company where you can make full use of your skills. Excellent business environment and career prospect in dynamic, high growth market. The opportunity to develop yourself and be part of a fast-growing global company. Remuneration commensurate with experience.
    $36k-64k yearly est. 4d ago
  • Systems Support Analyst

    CCS Global Tech 4.2company rating

    Information Technology/Support Technician Job 12 miles from Las Vegas

    Roles/Responsibilities: Support project/product implementations for the IT Public Safety Team Fire and Police applications include: Everbridge, Securus, NetDMS, TeleStaff, FireRMS, Intime, Tableau, custom applications, etc. Interacts with and oversees application vendor activities during system implementations Coordinate with customers and other IT divisions on tasks (firewall rules, software/hardware product evaluations, etc.) Weekly status reports/timesheets Information Security Application Reviews Upgrade SQL Database servers Application Monthly Maintenance Upgrades/Patches Create and update Data Flow Diagrams Create and update technical documentation Create SSRS reports or Power BI reports Migrating custom knowledge Mandatory Skills: Two (2) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development. Supporting software applications at a technical level Windows System/Server Administration PowerShell for Windows Scripting Process mapping - create Data Flow Diagrams using Visio Technical writing Database tools: (ex: Toad, Microsoft SQL Server Management Tools) SQL query languages Network traffic monitoring tools (ex: WireShark, Fiddler, Fortinet, Splunk) API monitoring\troubleshooting tools (ex: Postman, Swagger, SoapUI) FTP applications (ex: FileZilla, WinSCP, Axway) General understanding of Information Security, Cloud platforms (AWS, AZURE) laptop, desktop, server and mobile device hardware and operating systems Web server software such as IIS, Apache, and Tomcat; principles and practices of systems implementation and software development. Knowledge of firewalls, reverse proxy, and secure access to internal applications troubleshoots and resolves issues with web application accessibility Desirable Skills: Information Technology related certifications (ex. CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft 365 Certified Administrator) Browser debugger tools (Chrome or IE's Developer Tools) Reporting tools (ex: Crystal Reports, SSRS - SQL Server Reporting Services, Power BI, Tableau) etc. Programming languages and development environments such as C#, .NET, AzureDevOps Knowledge in SharePoint creation of pages, lists, etc.
    $78k-112k yearly est. 4d ago
  • Systems Support Specialist II

    Konami Gaming 4.3company rating

    Information Technology/Support Technician Job In Las Vegas, NV

    Job Details Las Vegas - LAS VEGAS, NV Full TimeDescription Konami Gaming is looking for Systems Support Specialist II to join our team! The Systems Support Specialist II is responsible for providing data mining and data analytics support for the SYNKROS casino management system. The main objective is to respond and resolve any work stoppages to maintain a positive customer experience. This position requires more advanced technological and SYNKROS knowledge. Primary responsibilities for this position would be: Clarifying issues reported by customers Escalating issues to appropriate teams after research and testing is conducted and provided Analyzing those issues to find an acceptable solution for the customer Resolving in a manner that fully describes the steps to solve the issue Educating team members by sharing newfound information to improve responsiveness Traveling to customer sites providing on-site support during new implementations Secondary responsibilities include travel to customer sites providing on-site support during new implementations, working non-business hour telephone support to existing customers on a rotating schedule, and performs additional tasks or projects to improve overall productivity, efficiency, and level of service, as assigned. What you'll be doing: Function as first point of contact for customers in relation to technical application support Analyze, classify, track, investigate, research, and resolve all assigned support/service problems and issues in a timely, effective manner. Function as a subject matter expert and display proficiency on Konami Casino Management Systems with a focus on reporting, analysis, and Business Intelligence. Displays a comprehensive understanding of product support documentation. Facilitates prompt, open, complete, and direct communication with customers through phone support or email follow-up. Analyze and provide - effective resolutions to customers in an efficient manner based on department work performance standards. Coordinate activities, as directed, with immediate supervisor, engineers and/or other departments, as necessary, to resolve reported problems. Report detailed testing results of software issues to the quality assurance manager to ensure expedited customer problem resolution. Provide nonbusiness hours telephone customer support as delegated by management Answer incoming calls and document them in Konami's CRM system. Handle complex or immediate issues with diplomacy, tact, and in a professional manner. Escalate critical issues to the Systems Support Manager in accordance with prescribed policies and procedures. Travel to customer locations and provide on-site support of the product to customer specifications. Setup and configure software products and related hardware peripherals for use and implementation. Extend customer employee knowledge after all the games hardware components are installed on-site. Models' behaviors consistent with Konami Core Values demonstrating Integrity, Innovation, Customer Service, and Teamwork. Demonstrate expertise in functional job area. Engage in continual learning and personal development. Share knowledge and feedback to contribute to the learning of others. Consistently produce work that is accurate, high quality and complete. Hold self and others accountable for work and work standards. Complete work on time and within budget. Manage time effectively to achieve output and work product consistent with company and department objectives. Proactively address problems and involve others as needed to prevent escalation. Make sound and timely decisions based on knowledge, expertise, and accurate sources of available information. Approach and implement change positively. Modify behaviors as needed to implement change and adopt innovation. Identify opportunities and generate ideas for change, innovation, or improvement. Focus on understanding and meeting customers' needs (internal and external); Follows up on complaints/questions/requests. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Able to understand internal/external customer technologies and problem resolution techniques. Able to respond effectively and to provide constructive feedback to the client on problem resolution. Expresses views in a fluent, clear, logical manner. Communicates openly, convincingly, and honestly while promoting an open exchange of ideas. Understanding a situation by breaking it into parts, studying a problem in a systematic way, identifying causal relationships, anticipating obstacles, considering explanations/plans, and making logical conclusions. Knowledge of the Information Technology industry, its systems, platforms, tools, and technologies. The use of technology to control and safeguard the collection, organization, structure, processing, and delivery of information. Knowledge of Gaming processes and operations. Understanding of gaming technologies, protocols, hardware and functions. Performs other related duties as assigned. Konami Offers Competitive Wages Great 401(k) plan with company match Comprehensive health benefits package Generous Company paid Holidays and Paid Time Off (PTO) Tuition reimbursement program About Konami Gaming, Inc.: For Players. For Operators. For Each Other. Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation. A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development. Qualifications What we'll want you to have: High School diploma or GED equivalent required. Bachelor's Degree with emphasis in a technical field or equivalent combination of experience and education preferred. Degree or Certification in Gaming-related field highly preferred. 3+ years of experience in service-oriented department; Gaming or casino application support experience preferred. Proven customer support skills, including working with casino management accounting applications. Experience in Class III gaming industry and regulatory compliance. Ability to communicate professionally and efficiently, both verbal and written with all levels of the business. Ability to obtain and maintain Gaming licensure(s). Basic understanding of Microsoft Office products. Basic understanding of programming logistics and structure. Database knowledge and network basics desired. Software application support skills. Must be able to handle complex or immediate issues with diplomacy, tact and in a professional manner. Requirements: Full-time / 40+ hours per week. Must be flexible to work overtime, including nights, weekends, and holidays as required. Must be comfortable working in an area with limited working space for long hours with the ability to remain seated at computer terminal for extended periods of time. Extreme repetitive motion using keyboard, mouse, and telephone. Must be able to work at assigned location to enable direct communications and interactions with team members, management, and others as necessary, unless traveling for a business-related purpose. Ability to work effectively and efficiently in a high-stress, fast-paced, and high-pressure environment while maintaining high standards of accuracy, paying attention to detail, and meeting assigned deadlines. Demonstrates high integrity, trust, and strict confidentiality. Ability to maintain excellent communication and a positive, respectful, and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with the company. Ability to always act autonomously while adhering to overall department and company policies and procedures. Support is open 24/7, 365 days a week. In this role you must be flexible to work any day of the year, including holidays. Moderate travel wil
    $61k-93k yearly est. 60d+ ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Information Technology/Support Technician Job In Las Vegas, NV

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-47k yearly est. 19d ago
  • IT Support Analyst

    Unicity USA 4.1company rating

    Information Technology/Support Technician Job In Las Vegas, NV

    Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow. Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity s business model is person to person sales which has given a personal touch to our sales and growth. Unicity currently has offices in Utah, Nevada, Wyoming, plus many more globally! This job will be located in Las Vegas, NV. THIS WILL BE AN IN OFFICE ROLE. Primary Responsibilities Be the first point of contact for support, troubleshooting, and solving issues in our Las Vegas and Henderson locations, and escalate to other teams when necessary. Support our office staff with issues and respond to Zendesk Support requests when necessary. Follow the documentation to ensure simple and easy deployment/support. You ll work closely with our HR and hiring managers to deploy equipment for our new hires. Creating and managing user accounts via Jumpcloud, Google Workspace, and other cloud platforms. Configure and deploy phones through our RingCentral Phone system (cloud-based). Support our shipping and warehouse operations in both locations. Add and maintain our IT assets Create, and maintain knowledge base articles in our Documentation system. Requirements Ability to maintain a positive attitude and friendly demeanor when working with others, even under pressure, and a passion for delighting those around you. Experience configuring and troubleshooting Windows 10/11 and mac OS 10.13+ Experience working with Google Workspace/Gmail preferred 1-2 years of Experience preferred; We are willing to train the right candidate Willingness to learn other IT Systems This position requires on-site work 5 days per week.
    $36k-68k yearly est. 11d ago
  • Technology Support Specialist II, Premier Trust

    Osaic

    Information Technology/Support Technician Job In Las Vegas, NV

    Osaic Careers Technology Support Opportunity in Financial Services Technology Support Specialist II Role Type: Full time (5 days Weekly in Office) Salary: $60,000 - $70,000 per year + annual bonus Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education. Our competitive salaries are just one component of Osaic's total compensation package. Additional benefits include: health, vision, dental insurance, 401k, vacation and sick time, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: ******************************************* Summary: The position of Technology Support is responsible for providing support to department management, trust officers and administrators. The position is also expected to provide support to the Technology Officer in developing and maintaining systems to provide efficiency for daily operations of Premier Trust. Responsibilities: Maintains a thorough working knowledge of all applications on the network Implement network security measures to protect against unauthorized access and cyber threats Manage firewalls, intrusion detection/prevention systems, and access control policies Maintain on premise Windows Server administration Conduct network vulnerability assessments and remediation Plan for future network growth and scalability needs Designing, implementing, maintaining, and troubleshooting an organization's networks, ensuring optimal performance, security, and connectivity by managing hardware like routers, switches, firewalls, and overseeing network infrastructure Develop and maintain the organizations Information Security Policies and Procedures Develop and maintain the organizations Microsoft 365 tenant; Exchange, Intune, Entra, conditional access policies, baseline configurations Ensuring technology standards and best practices are met Assist the Technology Officer to test and maintain disaster and emergency recovery plans Act as a backup to the Technology Officer's daily duties; basic desktop support, system maintenance, liaison to Ergos fka Anexeon, etc. Works with other departments to use new technologies to streamline company policies and rules Evaluates new technology and makes recommendations on technological solutions Respond to routine inquiries and provide effective customer service and assist in resolving problems within given authority Refers problems to appropriate individuals and ensures answers or information is received by inquiring party Ability work independently and in a team environment Maintains strict confidentiality of all records and data received and produced. Complies with Bank Secrecy Act (“BSA”), OFAC Anti-Money Laundering (“AML”), and USA PATRIOT ACT policies and procedures when reviewing trusts. Report any customer suspected of suspicious activity immediately to the BSA/Compliance Officer. Comply with all company policies and procedures, state laws and regulations. Participate in required annual BSA/AML/OFAC and Compliance training. Exhibits objectively and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit. Consistently report to work on time; adhere to scheduled breaks; attend all meetings and training as required of the position. Understand business implications of decisions; display orientation to profitability; align work with strategic goals. Treats people with respect; Inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions. Demonstrates knowledge of adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce. Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values. Performs the position safely, without endangering health or safety to himself or herself or others, will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standard and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. All other duties as assigned Education Requirements: High School Diploma or equivalent (GED) required. Basic Requirements: Salesforce knowledge is a plus Must be proficient in utilizing various software packages including Microsoft Office, Outlook, Power Point and Excel. Effective communication and leadership skills. Ability to analyze complex problems and identify appropriate solutions. Ability to make rule based and analytical decisions. Ability to organize, prioritize and handle multiple tasks. Ability to conduct training needs analysis. Ability to pay close attention to detail. Ability to maintain complete confidentiality of information Ability to effectively function as a team player Ability to be at work on a regular and predictable basis
    $60k-70k yearly 24d ago
  • IT Desktop and Network Support Dispatch Las Vegas (USA)

    Brilliant Computers

    Information Technology/Support Technician Job In Las Vegas, NV

    Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications. • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team. • Ability to lift / move computer equipment weighing up to 50Lbs. • Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS. • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. • Smart hand support for peripheral and networking hardware, including, but not limited to: • monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi- port data termination panels all under ‘Smart Hands' capability. • Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling. Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others. Requirements Excellent written and oral communications skills with clients and management as well as people skills. • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency • Bilingual (English & Local B2) Items Console cable for CISCO and Silver Peak Full Internet ready mobile, Noise Cancellation head sets Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop , RJ45 port on Laptop • Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage
    $42k-62k yearly est. 60d+ ago
  • Distribution Center IT Support Analyst

    Carparts.com

    Information Technology/Support Technician Job In Las Vegas, NV

    What We Do CarParts.com is the go-to eCommerce platform for auto care and maintenance. We offer drivers quality parts at competitive prices and allow customers to schedule an appointment with a trusted mechanic directly from our website. We use world-class design principles and the latest technologies to deliver a fast, easy-to-use, and mobile-intuitive website. And with our company-owned national distribution network, we bring the best brands and manufacturers directly to consumers, cutting out the costs associated with brick-and-mortar retailers. Our more than 1,700 team members worldwide are dedicated to Empowering Drivers Along Their Journey. Our Culture At CarParts.com, we're DRIVEN by our core values: Safety First, Customer Focused, and a Commitment to Excellence. These values guide us in everything we do and push us further in our growth both as a company and as people. They cultivate an environment where employees are inspired and empowered as we build and thrive together. All the hard work of our entire team has resulted in back-to-back record-breaking quarters since Q1 of 2020, as well as our inclusion in the Los Angeles Business Journal's top 100 Best Places to Work in Los Angeles list for four years in a row (2020, 2021, 2022, 2023). Join us! Summary of Role/Position The IT Support Engineer will be an instrumental part of the CarParts.com IT operations team. The ideal candidate has experience providing technical support to high pace distribution center operations supporting users and systems in 24/7 operations. They will evaluate user needs, define technical problems, and work with engineering/development staff to determine solutions. YOU WILL: Ensure uptime and availability of 99.9% across all systems supporting our distribution centers (DC). Responsible for actively monitoring and responding to critical application for hardware warnings. Respond to high priority incidents during business and non-business hours (as required) Perform root cause analysis on all high priority incidents and work with software engineering team to prioritize fix defects or optimize workflows. Configure and deploy all end users devices; IP phones, desktops and all mobile devices used by DC operations staff. Support and troubleshoot all technology infrastructure (network switches, access points, internet connectivity, firewall, etc) and work with vendors to escalate any issues to expedite resolution. Partner with DC staff to comprehend operational processes and workflows and map supported technology applications to provide exceptional service. Research new technology solutions in order to make recommendations for improvement. An active contributor and a team player to the technology organization, ability to identify opportunities and assist as needed. Basic knowledge of SQL Server scripting and knowledge of WMS YOU MUST HAVE: 2+ years of experience in DC Operations or Warehousing in a lead or supervisory role 2+ years of experience supporting technology in an e-commerce organization with multiple distribution centers 1+ years of WMS system experience 1+ years of windows server and knowledge of DHCP, DNS, and file servers 1+ years of advance desktop support for various hardware and software solutions. 1+ years of supporting RF Devices, Mobile Printer and Label Printers 1+ years of network administration troubleshooting including AP', switches and routers. 1+ years of developing and writing process documentation Intermediate interpersonal, verbal, and written communications skills Self-motivated and a strong determination to succeed with minimal supervision A continuous improvement mindset for personal growth, internal processes and innovation Ability to manage tight deadlines and deliver assignments on time On-call as required to support necessary DC Operations Flexibility in schedule to support DC Operations, system updates and implementation of new technology Additional good to have certifications: MCSA certification Or MCSE certification A+ Hardware/Networking certification A+ Security Powershell scripting CarParts.com is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring that we fulfill this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
    $36k-64k yearly est. 14d ago
  • IT Support Analyst

    Akamerica

    Information Technology/Support Technician Job In Las Vegas, NV

    The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.We are currently seeking applications to fill the following job opening: Company: Asahi Kasei America, Inc. Job Description: IT Support Analyst manages the installation, modification, and repair of hardware and software systems. This role also involves providing technical assistance and training to ensure efficient computer operation, enabling end users to perform their business tasks effectively. This position covers Level 1 and Level 2 support and requires strong customer service skills as you will interact with users at all levels of the organization. You will be responsible for receiving, prioritizing, documenting, and actively resolving incidents and requests reported by users, internal IT colleagues, or system alerts, in addition to local project work. Our International IT team, part of Asahi Kasei America, supports over 100 companies owned by Asahi Kasei. If you enjoy face-to-face interaction with internal users and thrive in an environment dedicated to providing global IT solutions, we encourage you to apply! Primary Location: Las Vegas, Nevada Additional Locations: You may also support other locations with a small number of users without dedicated IT support. Details will be discussed with your manager, and assignments may vary based on business needs. Work Schedule: Hybrid work is available with a requirement to be on-site at least 2 days per week. You may be required to visit additional days based on the needs of the business. Benefits Competitive compensation with bonuses Great health benefits Paid time off Paid company holidays Strong company match to 401(k) contributions Tuition reimbursement program Paid parental leave Responsibilities ServiceDesk Prioritize and manage incoming incidents, requests, problems, and tasks, providing realistic timelines to requestors Analyze, monitor, and resolve incidents, requests, problems, and tasks Escalate issues to appropriate global groups or external vendors/customers as needed Document all steps and resolutions in the ServiceNow ticketing system Follow up with requestors to confirm resolution Adhere to all standard operating procedures and policies Create and update documentation for IT procedures, incidents, and requests Maintain ongoing communication and follow-up with end users and IT team members on managed tickets Perform root cause analysis to prevent future issues Install system images on laptops and desktops Ensure thorough documentation of assets and tickets Coordinate and manage IT projects as assigned by your manager Global work Collaborate globally to establish standards and complete projects Business liaison Identify and implement improvements in IT-related areas to enhance business efficiency Prepare site notices, user guides, and training materials following communication standards Budget Work with IT and company finance to maintain budgets and purchasing processes Remote site support Provide support to remote locations as assigned Travel Occasional overnight travel up to 5-10% Travel for project work on a volunteer basis Participate in in-person IT support meetings with the North American team (up to 2 times per year for 2-4 days) Qualifications Associate's degree or 2+ years of relevant work experience, or an equivalent combination of education and experience Experience with ServiceNow or other ticketing systems is a plus Active Directory experience is a plus Office 365 administration experience is required PC imaging experience is a plus Experience with Intune or mobile device management is a plus Experience supporting users remotely with mobile devices, PCs, and printers is a plus Location Information: You will primarily support your main location (80%+ of the time) and occasionally visit other companies in the Las Vegas area that may lack dedicated IT support. You will also cover additional locations during the IT support person's absence. Flexibility to assist where needed as part of a global IT team is essential. Here are the local companies you will likely visit on an as-needed basis: Austin Companies Brewer Companies DSI Erickson Companies Focus Companies - Primary location, Las Vegas #LI-MG1 #Hybrid As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.
    $36k-64k yearly est. 1d ago
  • IT Support Specialist

    Vadatech 3.8company rating

    Information Technology/Support Technician Job 12 miles from Las Vegas

    Why Vadatech? Working at Vadatech is more than a job-it's an experience. We're a dynamic, growing company, and we're always looking for visionary, results driven people to join our team. We are excited to open a new opportunity for IT Support Specialist seeking to gain experience in the information technology field! The IT Support Specialist is responsible for providing technical assistance and support to end users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. In addition, this role requires strong problem-solving skills, effective communication, and the ability to work under pressure to resolve technical problems efficiently. Responsibilities Installs and loads PCs with Linux and Windows operating systems. Performs daily operational support on the computer OS, including system security, access, and configuration. Provides implementation, troubleshooting and maintenance of IT systems. Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Experience troubleshooting and maintaining PCs, laptops, and printers. Performs Equipment Assert Management, upgrades, repairs, and replacements. Specifies network requirements, monitors local area network (LAN) performance, troubleshoots networking hardware and ensures system is working properly according to specifications and parameters. Works in collaboration with IT infrastructure team to test and certify new hardware and software solutions for use in the corporate environment. Responsible for providing escalation support and troubleshooting for incidents reported by system monitoring, change requests, user support tickets, or networking with IT peers. Requirements Associate degree or equivalent in Management Information Systems and 3-5 years in IT support. Current Microsoft certification (MCSA, Microsoft Certified: Windows Server Hybrid Administrator etc.) You should have experience in Windows operating environments, including Windows Active Directory, Group Policy Management, SharePoint, Exchange services. Experience with TCP/IP and Microsoft Networking concepts. Experience hands-on experience in installing, patching, configuring, maintaining, and resolving issues with various Windows and Linux server software. Need to have experience working with cyber security tools. WORK ENVIRONMENT Mostly indoors/Office Physical demands This position involves work typical of an office environment with no unusual hazards. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Sitting and use of computer terminal for long hours. Constant use of sight abilities while writing, reviewing, and editing documents. Ability to move around the facility, climbing stairs as necessary, bends down and reaches up. Frequently communicates with others. Must be able to exchange accurate information verbally and in writing. Regularly operates a computer and other standard office equipment, including phones, photocopiers, filing cabinets, and fax machines. Ability to handle and lift objects weighing up to 25 lbs. Ability to lift objects weighing up to 50 lbs. in a two-person lift. Cognitive Requirements Read or write and interpret data, computer systems/programs. Must be able to maintain confidentiality and professionalism. THE ABOVE INFORMATION ON THIS DESCRIPTION HAS BEEN DESIGNED TO INDICATE MANAGEMENT'S ASSIGNMENT OF ESSENTIAL FUNCTIONS AND LEVEL OF WORK PERFORMED BY EMPLOYEES WITHIN THIS CLASSIFICATION. IT IS NOT DESIGNED TO CONTAIN OR BE INTERPRETED AS A COMPREHENSIVE INVENTORY OF ALL DUTIES, RESPONSIBILITIES AND QUALIFICATIONS REQUIRED OF EMPLOYEES ASSIGNED TO THIS JOB. NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN AND REASSIGN DUTIES AND RESPONSIBILITIES TO THIS JOB AT ANY TIME. Benefits Our company offers the following benefits to our employees: Medical - 4 Plans to choose from Dental - Employer pays for the Employee portion Vision - Employer pays for Employee portion Supplemental Health Insurance 125 Cafeteria Plan (takes deductions out before paycheck is taxed, so you pay less taxes) 401k Plan - Employer contributes 3% of annual salary on an annual basis Competitive Pay PTO - to be used for sick/vacation time Paid Holidays On-site Gym at each US location VADATECH, INC. IS AN EQUAL OPPORTUNITY EMPLOYER M/F/DISABILITY/VET VADATECH, INC. PARTICIPATES IN E-VERIFY. To conform to U.S. export control regulations, the applicant should be eligible for any required authorizations from the U.S. Government. NO PHONE CALLS PLEASE NO VISA SPONSORSHIPS AVAILABLE
    $38k-76k yearly est. 17d ago
  • Information Technology Support Specialist

    Siegel Group Nevada 4.5company rating

    Information Technology/Support Technician Job In Las Vegas, NV

    Job Details Corp TSG - Las Vegas, NV Full Time Day Information TechnologyDescription The Siegel Group (TSG) is a seasoned real estate investment and management firm known for revitalizing under-performing properties in sectors like multifamily and extended-stay. With over two decades of experience, TSG enhances property values through its comprehensive in-house teams, focusing on urban areas with growth potential. TSG consistently aims to exceed its high standards of excellence, contributing significantly to urban revitalization. Role Summary We are looking for a top-notch IT Support Technician to join the IT department at an established, nimble, fast-moving company. A comprehensive compensation plan includes medical insurance, mobile device, and mileage allowance. Daily activities require an individual to be capable of handling both routine and complex troubleshooting activities: working in office, utilizing remote diagnostics, or jumping in the car to head to a site. This is a critical position that requires interaction with internal customers, Senior level executives, outside vendors. Responsibilities On a day-to-day basis, the technician's responsibilities will be to provide technical support and troubleshooting network, desktop, and/or systems hardware and software. Screens and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems in our corporate office, hotels, and flexible stay apartment buildings. Malware/Virus troubleshooting and resolution Install, configures and upgrade computer hardware and software. Provides end-user software troubleshooting and support. Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions. Provides on-boarding processing to include Active Directory account creation; distribution list association; iPhone configuration; and Office365 and network accounts. Participates in the administration of e-mail systems. Provides phone, helpdesk, and onsite support for local and remote users. Maintains current knowledge of relevant technologies as assigned. Participates in special projects as required. Qualifications Associate's degree in Computer Science or related field from an accredited college or university; 3+ years' moderate to complex experience troubleshooting and maintaining desktop systems and peripherals. Equivalent combinations of education and experience may be considered. Network certifications are a plus. Other Technology certifications a plus Demonstrates professional writing skills; verbal communication; is comfortable in a multi-tasking; fast paced work environment. Possesses the ability to communicate technical knowledge in layman terms; to work independently; is aggressively motivated in the pursuit of knowledge and is selflessly team oriented. Must be in good standing with DMV and have valid driver's license Knowledge and experience in: Windows 7-10 Active Directory Administration Router, firewall, and switch configuration and troubleshooting LAN, SDWAN, VoIP, DHCP and DNS configuration and troubleshooting POTS and low voltage cabling Punch-down of 66 and 110 blocks Physical Demands: This job requires the employee to regularly talk and hear. The employee is often required to stand, walk, bend, kneel, stoop, crouch, crawl, lift, balance, push, pull, and climb. The employee must frequently lift and/or move items over 50 pounds. This job requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to stand or sit for extended periods of time Must be able to drive to client locations. For the right candidate, there is tremendous opportunity to grow in this company. We are in a growth mode. That means it's a fast-paced environment and opportunities will grow as the company does. This is a full-time position. 8am-5pm, 40 hours per week. 24/7 On call on rotation. Must be willing to travel out of state (10%), and work overtime when necessary.
    $30k-38k yearly est. 60d+ ago
  • IT Technician 3, University Police Department

    Nevada State College 4.0company rating

    Information Technology/Support Technician Job 12 miles from Las Vegas

    Nevada State University appreciates your interest in employment. To ensure your application process runs smoothly, we ask that you keep in mind the following when completing your application: * The required documents are listed below on the posting. Your application may not be considered if you do not attach the required documents. * Draft applications are saved automatically and can be accessed through your candidate home account. Completed applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted. * Please note, recruitment will close without notice when a hiring decision has been made. If you need assistance or have questions regarding the application process, please contact the Human Resources department at ************** or *********************. Job Description The University of Nevada, Las Vegas invites applications for IT Technician 3, University Police Department. PROFILE of the UNIVERSITY Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 31,000 students and more than 3,900 faculty and staff. To date, UNLV has conferred more than 136,000 degrees, producing more than 120,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada. Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada. For more information, visit us on line at: ******************* COMMITMENT to DIVERSITY The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment. ROLE of the POSITION The position provides a broad range of IT assistance to University Police Department personnel regarding technical needs and equipment usage. The IT Technician 3 will install software, resolve general technology needs, assist with use, error resolution, network connections, password reset, and service request coordination, referral, and escalation. Serve as initial point of contact for general IT service requests. Document all requests and related communication in the appropriate service management tool. A few other responsibilities include: deploy technology equipment, move, deliver, and setup hardware to user requirements. Update inventory to reflect location and possession of property. Test implementation of new systems, and conduct and update inventory of department technology. QUALIFICATIONS Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience as described above. SALARY Grade 30 Step 1, salary $52,200. "Step" means the number assigned by the Division of Human Resource Management to identify a specific rate of pay within a grade. Per Nevada Administrative Code (NAC 284.170), salaries for initial appointments for classified positions typically begin at Step 1. APPLICATION DETAILS THIS RECRUITMENT MAY CLOSE PRIOR TO THE ANNOUNCED CLOSING DATE BELOW BASED ON VOLUME OF APPLICATIONS RECEIVED. Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran's status. All documents should be attached in the CV/Resume attachment section when applying. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The resume must have a detailed description of the major duties that you performed as a part of each job; applicants must demonstrate that they qualify for this position. Education (including High School) and experience must be clearly documented. Your application will NOT be moved forward if your application is incomplete. Materials should be addressed to Ben Lawson and must be submitted online. We do not accept emailed materials. SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application. SAFETY AND SECURITY STATEMENT UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online. EEO/AA STATEMENT UNLV is an Equal Opportunity / Affirmative Action educator and employer committed to achieving excellence through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, sexual orientation, genetic information, gender identity, gender expression, or any other factor protected by anti-discrimination laws. The University of Nevada, Las Vegas employs only United States citizens and non-citizens lawfully authorized to work in the United States. Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply. TITLE IX STATEMENT UNLV does not discriminate in its employment practices or in its educational programs or activities, including admissions, on the basis of sex/gender pursuant to Title IX, or on the basis of age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, color or religion pursuant to Title 4, Chapter 8, Section 13 of the NSHE Handbook. Reports of discriminatory misconduct, questions regarding Title IX, and/or concerns about noncompliance with Title IX or any other anti-discrimination laws or policies should be directed to UNLV's Title IX Coordinator Michelle Sposito. The Title IX Coordinator can be reached through the online reporting form, by email at ***************************, by phone at **************, by mail at 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV, 89154-1062, or in person at Frank and Estella Beam Hall (BEH), Room 555. Job Category Classified Exempt No Full-Time Equivalent 100.0% Required Attachment(s) Posting Close Date Note to Applicant Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. Nevada State University does not currently sponsor Visas, all applicants must be eligible to work in the United States without sponsorship. Nevada State University
    $52.2k yearly Easy Apply 60d ago
  • IT Technician 3, University Police Department

    University of Nevada, Las Vegas 4.6company rating

    Information Technology/Support Technician Job In Las Vegas, NV

    The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: * Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process. * Required attachments are listed below on the posting. Your application will not be considered without the required attachments. * Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at ************** or *****************. Job Description The University of Nevada, Las Vegas invites applications for IT Technician 3, University Police Department. PROFILE of the UNIVERSITY Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 31,000 students and more than 3,900 faculty and staff. To date, UNLV has conferred more than 136,000 degrees, producing more than 120,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada. Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada. For more information, visit us on line at: ******************* COMMITMENT to DIVERSITY The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment. ROLE of the POSITION The position provides a broad range of IT assistance to University Police Department personnel regarding technical needs and equipment usage. The IT Technician 3 will install software, resolve general technology needs, assist with use, error resolution, network connections, password reset, and service request coordination, referral, and escalation. Serve as initial point of contact for general IT service requests. Document all requests and related communication in the appropriate service management tool. A few other responsibilities include: deploy technology equipment, move, deliver, and setup hardware to user requirements. Update inventory to reflect location and possession of property. Test implementation of new systems, and conduct and update inventory of department technology. QUALIFICATIONS Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience as described above. SALARY Grade 30 Step 1, salary $52,200. "Step" means the number assigned by the Division of Human Resource Management to identify a specific rate of pay within a grade. Per Nevada Administrative Code (NAC 284.170), salaries for initial appointments for classified positions typically begin at Step 1. APPLICATION DETAILS THIS RECRUITMENT MAY CLOSE PRIOR TO THE ANNOUNCED CLOSING DATE BELOW BASED ON VOLUME OF APPLICATIONS RECEIVED. Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran's status. All documents should be attached in the CV/Resume attachment section when applying. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The resume must have a detailed description of the major duties that you performed as a part of each job; applicants must demonstrate that they qualify for this position. Education (including High School) and experience must be clearly documented. Your application will NOT be moved forward if your application is incomplete. Materials should be addressed to Ben Lawson and must be submitted online. We do not accept emailed materials. SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application. SAFETY AND SECURITY STATEMENT UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online. EEO/AA STATEMENT UNLV is an Equal Opportunity / Affirmative Action educator and employer committed to achieving excellence through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, sexual orientation, genetic information, gender identity, gender expression, or any other factor protected by anti-discrimination laws. The University of Nevada, Las Vegas employs only United States citizens and non-citizens lawfully authorized to work in the United States. Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply. TITLE IX STATEMENT UNLV does not discriminate in its employment practices or in its educational programs or activities, including admissions, on the basis of sex/gender pursuant to Title IX, or on the basis of age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, color or religion pursuant to Title 4, Chapter 8, Section 13 of the NSHE Handbook. Reports of discriminatory misconduct, questions regarding Title IX, and/or concerns about noncompliance with Title IX or any other anti-discrimination laws or policies should be directed to UNLV's Title IX Coordinator Michelle Sposito. The Title IX Coordinator can be reached through the online reporting form, by email at ***************************, by phone at **************, by mail at 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV, 89154-1062, or in person at Frank and Estella Beam Hall (BEH), Room 555. Job Category Classified Exempt No Full-Time Equivalent 100.0% Required Attachment(s) Posting Close Date Note to Applicant This position may require that a criminal background check be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment. References will be contacted at the appropriate phase of the recruitment process. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment. All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided). Recruitments that provide a work schedule are subject to change based on organizational needs.
    $52.2k yearly Easy Apply 60d ago
  • IT Help Desk Tech

    Cybertronit

    Information Technology/Support Technician Job In Las Vegas, NV

    Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off - WORK FROM YOUR HOME (First 4 weeks of training, Monday to Friday: 9am - 6pm) Full Time Hours: Monday - Friday: 11am - 8pm Cybertron is a growth-oriented IT Services Provider in Wichita looking for a few exceptional people to add to our team. We are a hard-working team of professionals who are responsible for the infrastructure and management of our clients' technology, while providing stellar customer service. We work with a variety of different clients in almost every type of industry and of various sizes and backgrounds - and that makes our workday very exciting, fast-paced, and never the same as the day before! We encourage and challenge each other to learn more every day and to gain more knowledge and experience. If you are a dedicated problem solver, who loves technology and wants to be in a team friendly environment, then we are looking for you! Looking for a candidate that meets the following criteria: • Exceptional written and oral communication skills. • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. • Strong documentation skills. • Fierce attention to detail and strong multi-tasking skills • Ability to mentor and be mentored • Strong technical background and interest • Desire to solve complex problems and learn from them! Skills: • Windows 10 • Network Printers and Deployment • LAN and WAN Networking • General Hardware and Software Troubleshooting Some knowledge: • Windows Server 2019 • Office 365 and Exchange Administration • Active Directory • Group Policy • Hyper-V and/or VSphere/ESXi As a rapidly growing organization, Cybertron is continually adding new, career-driven team members who recognize the opportunities for growth and development. We offer competitive salaries along with generous performance bonus plans, health insurance, 401k, holiday pay and PTO. Come join our team! Compensation: $30,000.00 - $40,000.00 per year We provide Managed IT Services to local small and medium sized businesses. We deploy and support a variety of different technologies and products, everything from Microsoft Windows and Server products to Cisco and VMWare and others. Fast paced and exciting environment, we work with the latest and greatest tech on the market! If you are motivated to learn new skills and increase your knowledge and experience we have a spot for you in our growing company! Cybertron provides World Class IT Services and Support to local small and medium sized businesses.
    $30k-40k yearly 3d ago
  • IT Support Specialist I

    Mission Support & Test Services, LLC (MSTS

    Information Technology/Support Technician Job 8 miles from Las Vegas

    Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site's Cold War legacy. Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today. In this environment, the best ideas need to be voiced and every opinion matters. As such, MSTS places great value on Diversity, Equity, and Inclusion and is committed to a diverse and equitable workforce, with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, and perspectives. MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more. MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc. Associates degree in MIS, Computer Science or related field or equivalent. Computer skills with Windows Operations Systems, Active Directory, and with software applications such as MS Office (Word, Excel, Access, and PowerPoint) and MS Outlook. Experience installing hardware and software for personal computing needs. Must possess excellent customer service skills. Ability to interface with all levels of personnel in a professional, effective manner. Good oral and written communication skills. Ability to multi-task and maintain organization in a fast-paced, changing environment. The primary work location will be at the Losee Road facility in North Las Vegas, Nevada. Work schedule will be 4/10s Monday through Thursday (subject to change). Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work. Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing. Must possess a valid driver’s license. MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2, “Personnel Security”. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. Department of Energy Q Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4, “Workplace Substance Abuse Programs at DOE Sites,” will be conducted. Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709, “Counterintelligence Evaluation Program.” MSTS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace. Hourly pay range for this position is: $19.04 - $28.56. Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity. MSTS is seeking an IT Support Specialist I to join our Service Desk team. Key Responsibilities Responsible for end-user desktop and service desk support. Support includes, but are not limited to, the installation, operation, maintenance, troubleshooting, repairing of equipment hardware, peripherals, including printers, scanners, and multifunction devices and software commercial-off-the-shelf (COTS) and in-house applications throughout the Mission Support and Test Services organization. Specialty support may be required of Active Directory (AD), AD Group Policy Objects, Windows 7/10, Mac Operating Systems, Microsoft Office Suite, advanced support and setup of Microsoft Outlook. Perform other duties assigned by Management.
    $19-28.6 hourly 1d ago
  • IT Administrator

    Arctiq

    Information Technology/Support Technician Job In Las Vegas, NV

    Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries. Job Summary: Arctiq is looking for an IT Administrator who will be the first point of contact for end user support, asset management, provisioning, communications, and more. We're looking for someone with great people skills who can troubleshoot and diagnose on the fly in person, over the phone, or electronically. Reporting directly to the Director of IT who oversees all internal IT aspects at Arctiq, you'll be a key part of expanding and strengthening our internal IT practice. Core Responsibilities: Acts as the first level resource in troubleshooting, diagnosing and resolving complex incidents for all aspects of end user systems software and hardware. Handles all hardware and software provisioning including new user account creation, activation and hardware deployment. Produces and maintains documentation and asset management data for all hardware and software. Provides customer-facing support for all aspects of end user computing and network-based PC/Mac systems software, hardware and Service Desk duties. Mobile Phone / Tablet Support required for business applications. Collaborates with IT Administration staff for resolutions and solutions. Coordinate incidents and repairs with vendors and manages resolution. Provides guidance to business area management in the purchase of selected vendor hardware and software. Identifies opportunities for and leads process improvement initiatives. After hours systems changes, monthly maintenance roll out and on-call support is required. Be aware of the company's information security requirements, including Immediately reporting all breaches in information security to the CSO (Chief Security Officer) and take whatever other actions may be required of them under the terms of security policy, acceptable use policy and other company security policies and procedures. Requirements: Bachelor's Degree/Technical Diploma in a technical or business discipline or equivalent experience. Minimum of 2-3 years' experience in the IT Support or Operations field. Hands on experience supporting a multitude of operating systems, platforms, and devices. Proficient in MS Windows administration and elements like Active Directory, DNS, DHCP, TCP/IP. Proficient in Apple Mac OS X, hardware, accessories, and the support therein. Proficient in iOS, and Android platforms and applications. General Knowledge of Network administration Good knowledge of IT concepts and overall strategies, methodologies, practices & procedures. Strong negotiation, facilitation, verbal/written communication skills, presentation, customer service skills & consensus building skills. Experience using and administering a service desk tool would be an asset. After hours availability required. Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.
    $63k-99k yearly est. 44d ago
  • IT Systems Administrator

    Silver State Schools Credit Union 3.9company rating

    Information Technology/Support Technician Job In Las Vegas, NV

    IT Systems Administrator Full Time (40 Hours) Monday - Friday Headquarters 630 Trade Center Drive Las Vegas, NV 89119 PURPOSE: The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, “Excellent Member Service and Financial Solutions - For Life,” by providing outstanding service to both members and internal members. To deliver service in alignment with our Service Commitments: I will earn respect and build trust by acting with integrity in every situation. I will understand my role in supporting the team to achieve our purpose. I will focus on people over products and build lasting relationships. I will take ownership and accept responsibility. I will treat my coworkers with the same high standards as I treat my member. I will continuously look for ways to improve myself, my credit union, and my community. I will accept there is no “they”. We are one working toward the same mission. I will commit to the core values. Meet all established service goals. SUMMARY: Under the direction of the IS Manager, the IT Systems Administrator will work along aside the IS Team to provide application support for all SSSCU systems. Oversight of key systems such as: Symitar Host Cloud VOIP Solution (RingCentral) Diebold and NCR ATMs Lending and Collection Platforms (Encompass, Temenos) Data Protection Solution (Commvault) Other system applications as needed ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. ATM Support; Support all SSSCU ATMs to ensure they meet industry and organizational standards and arranges for upgrades when needed. Recommend to IS Manager replacement or significant upgrades as needed. Produce and maintain detailed technical documentation for ATM fleet. Work closely with other IT staff and service affiliates as necessary to ensure uninterrupted ATM services and to solve day-to-day operational issues. Consults with others (internal management and external vendors) about issues such as equipment performance, output quality, and maintenance schedule. Maintain relationships with key ATM and IT vendors Assists Network team in troubleshooting WAN/LAN/Internet problems as it relates to ATM network Remains abreast of computer technology with an emphasis on ATMs Serve as cornerstone for escalating server issues; provide timely response to employee escalations. Perform other duties, as assigned. Application Support Responsibilities: Providing software application support under the supervision of the IS Manager. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with internal users to improve application performance. Establishing the root causes of application errors. Keeping a record of configuration changes and scheduling application updates. Documenting processes and monitoring application performance metrics. Providing front-end support to users in other departments. Perform application upgrades, maintenance fixes, and vendor-supplied patches and ensure all applications are up to date and running as expected. Maintaining and updating technical documents and procedures VOIP System; Oversees all aspects if credit union telecommunication system(s). Analyzes telecommunication needs from both user and technical points of view. Install, troubleshoot, repair, and maintain telecommunication equipment and services. Identify future telecommunication technology opportunities and their application to the business. Manage all call flows to support the needs of departments and call menus Administer add, moves, changes to telecommunication systems Maintain and audit telecommunication user and device accounts on a regular basis Check help desk tickets for entries on telecommunication issues; prioritize and respond to help desk tickets as, appropriate. Produce and maintain detailed technical documentation for telecommunication system. Helpdesk; Manage self in helpdesk queue to help assists end users with network, hardware, and software problems, either by telephone or on-site support when possible. Create tracking tickets for incoming requests and, as necessary, assign to appropriate area for resolution. Monitor tickets for timely completion. Works closely with other IT staff in an efficient and effective manner to reach department goals. Works with users at all levels of the organization as required analyzing and defining system requirements and business processes and recommends solutions necessary to solve business problems. Coordinate the repair of defective equipment with our service provider maintaining inventory of all items in service. Responds to service calls which may include travel to appropriate branch locations. Perform other duties, as assigned. EDUCATION and/or EXPERIENCE: High School degree with a minimum of three years related experience and/or training; or equivalent combination of education and experience. Some college preferred. Strong understanding of application support, telecommunication PBX Systems and knowledge of Voice over IP. Possess strong writing skills, professional-level grammar, spelling, and communication skills. Excellent project management skills and ability to prioritize. Strong attention to detail, highly organized. *ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED* **SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED** SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) DRUG-FREE WORKPLACE
    $67k-88k yearly est. 60d+ ago
  • IT Systems Administrator

    Cleanspark 3.5company rating

    Information Technology/Support Technician Job In Las Vegas, NV

    CleanSpark, Inc. (CLSK) (NASDAQ: CLSK) ("CleanSpark") CleanSpark is America's Bitcoin Miner, driving innovation in an ever-changing industry. We're seeking passionate individuals to be part of our growth and contribute to the exciting world of bitcoin. If you have a keen interest in bitcoin and digital assets and thrive in challenging environments, we want to hear from you! As a CleanSpark team member, you'll be at the forefront of the global bitcoin revolution, shaping the future of responsible mining. We offer a dynamic and rewarding work environment, coupled with competitive benefits to support your overall well-being. Enjoy generous PTO, comprehensive health and life insurance, a 401k retirement plan, and more. About CleanSparkCleanSpark (Nasdaq: CLSK) is America's Bitcoin Miner™. We own and operate data centers that primarily run on low-carbon power. Our infrastructure responsibly supports Bitcoin, the world's most important digital commodity and an essential tool for financial independence and inclusion. We cultivate trust and transparency among our employees and the communities we operate in. Visit our website at ******************* We are seeking an experienced Systems Administrator to manage and maintain CleanSpark's core cloud and SaaS infrastructure, including Microsoft Office 365, Azure Active Directory (AD), Azure Virtual Machines (VMs), and NetSuite. This role is critical in ensuring seamless integration of these platforms, optimizing their performance, managing security, and supporting users across departments. Additionally, the Systems Administrator will be responsible for general IT infrastructure maintenance, network administration, support for video conferencing solutions, and management of complex IT-related expense reports. Key Responsibilities Cloud and SaaS Platform Administration: Manage Microsoft Office 365 environment, ensuring optimal performance, user access, and data security. Administer Azure Active Directory (AD) for user management, security groups, and identity governance. Manage and maintain Azure Virtual Machines (VMs), including provisioning, configuration, monitoring, and optimization for business-critical applications. Support the administration of NetSuite ERP, ensuring user access is managed according to company policies and assisting with system configurations to align with operational needs. Provide ongoing support and administration for other SaaS platforms critical to business operations. System and Network Administration: Install, configure, and maintain servers, networks, and related hardware/software, including Ubiquiti and Fortinet networking equipment. Monitor system performance and ensure uptime and reliability of IT infrastructure. Administer access control, firewalls, and network security protocols. Video Conferencing Platform Management: Provide expertise and support for enterprise video conferencing platforms, including Crestron and Polycom, ensuring optimal performance and user experience. Coordinate and support conference room scheduling, setup, and troubleshooting of Crestron and Polycom systems. Expense Reporting and Financial Tracking: Prepare, manage, and submit complex IT-related expense reports, ensuring accuracy and alignment with budgetary guidelines. Track and manage monthly SaaS and IT-related expenses, ensuring cost-efficiency in licensing renewals and system updates. Collaborate with the finance team to reconcile IT expenses and ensure detailed reporting. System Monitoring and Maintenance: Perform regular system backups, patch management, and updates to ensure security and stability. Troubleshoot system, network, and application issues and provide timely resolutions. Implement and monitor disaster recovery procedures to ensure business continuity. User Support and Training: Provide IT support to internal users across departments, responding to and resolving technical issues related to Office 365, Azure, NetSuite, and other systems. Train staff on software, systems, and security best practices, including video conferencing tools. Security and Compliance: Implement and maintain security measures across cloud and SaaS environments, including virus protection, firewalls, and data encryption. Ensure compliance with internal security standards and relevant regulatory requirements. Conduct regular security audits and system reviews. Documentation and Reporting: Maintain accurate documentation of system configurations, processes, changes, and licensing information. Generate performance reports, audit logs, and expense tracking reports as needed. Qualifications Education: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Accounting experience is a bonus. Certifications (Preferred): Microsoft Certified: Azure Administrator Cisco Certified Network Associate (CCNA) Certified Information Systems Security Professional (CISSP) or equivalent Experience: Minimum of 3-5 years of experience in systems and network administration. Hands-on experience managing Microsoft Office 365, Azure AD, Azure VMs, and NetSuite ERP. Familiarity with IT General Controls (ITGCs) and SOX-related environments is a plus. Expertise in managing Crestron and Polycom video conferencing systems. Skills and Abilities: Strong knowledge of server, networking, and cloud-based environments. Proficiency in troubleshooting hardware, software, and network-related issues. Strong organizational skills for managing complex expense reports and aligning with budgetary guidelines. Excellent communication skills for providing user support and training. Attention to detail, particularly with expense tracking, licensing accuracy, and system documentation. Physical Requirements: Ability to lift and handle IT equipment (servers, networking gear, video conferencing equipment, etc.). Travel Requirements: Occasional travel may be required. Valid driver's license and reliable transportation. $75,000 - $80,000 a year CleanSpark is an Equal Opportunity Employer. It provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $75k-80k yearly 19d ago
  • IT Systems Administrator

    Transdevna

    Information Technology/Support Technician Job 8 miles from Las Vegas

    Successful candidates must be adept at navigating corporate systems and requirements, demonstrating a high level of finesse, adaptability, and flexibility to effectively implement solutions while aligning with organizational policies and objectives. Transdev is proud to offer: + Competitive compensation package of minimum $75,000- maximum $85,000 Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 5 days + Holidays: 10 days; 6 standard and 4 floating + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Responsibilities: * Be the subject matter expert on the operation and configuration of internal and third-party Information Technology systems. * Gather business requirements and resources needed by other stakeholders of the operation and determine the best way to configure systems, following the architecture and nomenclature guidelines. * Supports design, testing and implementation of systems. Maintains systems security access control including granting access with appropriate roles. * Identify ways to improve or automate processes to keep improving efficiency of the end users. * Work and communicate with cross functional teams that interact with the products being administered: payroll, operations, finance, HR etc. * Monitor, triage and reassign maintenance requests. * Supports the deployment and maintenance of Conference AV, phone, and other related systems. * Maintains procedures and standards for the orderly flow of data throughout the site network. * Perform customer support and first level troubleshooting for users of the administered systems. * Coordinates required work with and assists Corporate service delivery, infrastructure, and specialist teams to deliver project and operational goals. * All other duties as assigned Qualifications: Required Education and Experience: * High School Diploma or GED required; * Bachelor's Degree from an accredited university preferred; * Degree in Technology Management, Information Systems or related field - preferred * 4 or more years experience in IT environment, ideally with SaaS products Skills and Knowledge Required: * Strong logic and analytical skills. * Very comfortable with technology, able to discover your way through complex products and leverage functionalities to their fullest. * Full proficiency in Microsoft Office products. * Excellent written and verbal communication skills. * Ability to organize and prioritize dynamic workloads. * Impeccable attention to detail. * Experience communicating with people from multiple backgrounds. * Comfortable in cross functional team environments. * Proficiency with using a touchscreen smartphone (Android preferred but not required). * Travel up to 20% of the time. Physical Requirements: * Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk or hear; * Frequently required to sit; * Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell; * Occasionally required to lift up to 45 pounds * Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as pursuant to the Americans with Disability Act Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: * Be eligible to work in the United States without requiring sponsorship now or in the future (if based in theU.S.). * Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at******************** watch an overview video at******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. California applicants: Please Click Herefor CA Employee Privacy Policy. Job Category: Information Technology (IT) Job Type: Full Time Req ID: 4670 Pay Group: 2Y9 Cost Center: 226 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at ************************* or watch an overview video.
    $75k-85k yearly 13d ago
  • IT Service Delivery Administrator

    Howard Hughes Corporation 4.8company rating

    Information Technology/Support Technician Job In Las Vegas, NV

    The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and on the silver screen are legendary, it was his investments in real estate that form the foundation of our company. With passion, determination, and limitless imagination, he built one of the great American empires of the 20th century. Today, our company carries forward the collective legacy of four innovative placemakers-James Rouse, George Mitchell, Victoria Ward, and Howard Hughes-who transformed the idea of what a community can be, envisioning a self-sustaining ecosystem that prizes inclusion, conservation, and innovation and fosters a strong social fabric to improve the lives of all residents, consumers, and tenants. Dedicated to innovative placemaking, Howard Hughes owns, manages, and develops award-winning large-scale master planned communities and mixed-use developments including: the Seaport in New York City; Downtown Columbia in Maryland; The Woodlands, The Woodlands Hills, and Bridgeland in the Greater Houston, Texas area; Summerlin in Las Vegas; Teravalis in the Phoenix West Valley; and Ward Village in Honolulu, Hawai'i. At Howard Hughes, our mission is to help people discover new ways of experiencing life. We aspire to be the most creatively driven real estate company and are committed to a culture of that fosters curiosity and empowers every employee to find their story in this great organization. About the Role The Technical Support Engineer will provide end user support for the users and executives throughout the area and remote support throughout our regions. In addition to local user support, you will assist when needed with the support of office server and network infrastructure while collaborating with the service desk and network team as well as all local IT vendors. A customer first philosophy is a must while striving to provide great service and support. What You Will Do * In-person and remote support for all employees' laptops, phones, tablets, and computers. This includes having experience with hardware setup and troubleshooting of Microsoft Windows 10/11 and Apple OS system. * Respond to all helpdesk tickets as assigned and other regional requests, all while adhering to all SLA requirements. * Passionate about providing white glove in person executive support. * Work on documenting all new processes while identifying pain points to develop workflows with IT Manager. * Have experience supporting AV equipment for presentation and executive guest needs. * Assist with device provisioning and account administration for all onboarding and offboarding staff requests. * Ensure proper compliance and infrastructure security processes are followed. * Adapt to fast-changing tasks that come up and be able to prioritize all requests. * Assist with relocating computer equipment when necessary. * Understand basics of LANs, WANs and Wireless Networks. * Give excellent attention to detail while producing high-quality and accurate work within designated deadlines. * Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities. About You * Bachelors/associate degree in computer information systems or related field from an accredited institution. * Minimum of 3 years' experience in user support using Microsoft and Apple tools. * Experience with Microsoft Active Directory, Exchange, O365 administration and mobile device management tools is desirable. * General knowledge of networking, AV, and sever and data closet design and support. * White glove executive level support for all execs and visiting guests. * At least 5 years of experience in an IT service desk or related field a plus. * Strong working knowledge/experience with workstations, laptops, printers, smartphones, and tablets. * Strong working knowledge/experience of PC imaging tools, diagnosis and remote-control tools, documentation, and ticketing. * Excellent troubleshooting, problem solving, & root cause analysis skills. * Excellent customer service skills - Must be able to interact in person with customers who are experiencing network/technology related issues. * Ability and willingness to share knowledge with, lead and mentor team members. * Excellent working knowledge of Microsoft and Apple operating systems. * Strong cognitive understanding and development of policy and procedures. * Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment. Strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally. * Professional appearance and demeanor. * Work with HHC corporate IT to incorporate any applicable standards across technologies. * Good oral and written communications skills. This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Howard Hughes reserves the right to change or modify job duties as necessary based on business necessity. NOTICE TO THIRD PARTY AGENCIES Please note that Howard Hughes does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHH will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, HH explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes.
    $55k-69k yearly est. 10d ago

Learn More About Information Technology/Support Technician Jobs

How much does an Information Technology/Support Technician earn in Las Vegas, NV?

The average information technology/support technician in Las Vegas, NV earns between $30,000 and $81,000 annually. This compares to the national average information technology/support technician range of $31,000 to $66,000.

Average Information Technology/Support Technician Salary In Las Vegas, NV

$49,000

What are the biggest employers of Information Technology/Support Technicians in Las Vegas, NV?

The biggest employers of Information Technology/Support Technicians in Las Vegas, NV are:
  1. Contact Government Services
  2. Effortless Office
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