Senior Desktop Support Specialist
Information Technology/Support Technician Job 21 miles from Maynard
Role Title: Senior Desktop Support Specialist
FLSA Status: Non-Exempt
Union Status: None
Job Level: 40
Department: 24 - Facilities and IT
Pay Range: $30.24 to $40.91 per hour
Reports To: Information Technology Department Head
Supervisory Responsibilities: Yes
Revision Date: 1/15/2025
About Making Opportunity Count
MOC's mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.
Position Overview:
The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.
Essential Duties and Responsibilities:
Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.
Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.
Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment
Work with Vendors to resolve system and network issues
Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.
Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.
Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards
Maintain documentation on hardware and software configuration, network configuration, and computer inventory
Maintain software solutions and hardware driver updates from vendors
Perform client support of MOC desktop applications
Manage the MOC Door Access Control and Video systems at over 20 locations
Manage cell phone and tablet provisioning along with the MDM solution
Manage print server to optimize copier use throughout the agency
Understanding of the OSI model and its application in troubleshooting
Perform other related duties as assigned
Required Qualifications and Skills:
Associate degree or higher in computer science or related field
Minimum 2 years of experience
Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components
Expert knowledge of Windows OS and advanced knowledge of Office suites
Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.
Ability to prioritize tasks and manage competing demands
Excellent customer service, organizational, oral and written communication skills
Must be a self-motivated team player and have a willingness to learn and teach
Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift/move computer equipment including desktops/laptops and monitors. Must be able to lift 20 pounds, bend, and stoop
Must have reliable transportation, driver's license, and ability to travel to sites (generally not more than 100 miles) on a regular and sometimes last-minute basis
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Compensation:
A salary within the range of $62,900 to $85,100 annually will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate's exact placement will be determined based on factors consistent with MOC's compensation framework. MOC offers a competitive benefits package including:
Health, Dental, and Vision Insurance
Company Paid Life Insurance and Long-Term Disability
Flexible Spending Accounts
15 Paid Vacation Days
12 Paid Sick Days
13 Paid Holidays
Hybrid Work Opportunities
Student Loan Forgiveness Assistance
Tuition Remission
Pet Insurance
Employee Discounts
Professional Development Opportunities
On-Demand early pay access
Immediate 403b Employer Contribution, 100% Vesting on Day One!
EEO Statement:
Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.
Compensation details: 30.24-40.91 Hourly Wage
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Information Technology Field Technician
Information Technology/Support Technician Job 23 miles from Maynard
Field Support Tech-TDR
Duration: 9-month contract
Start: February 24th
As a TDR Field Technician, you will be responsible for working on-site with your field support team to upgrade our clients' IT Infrastructure in preparation for their Epic system Go-Live. The Field Support teams will be responsible for:
PC & Printer refreshes, Environment Device Mapping, Running Epic Application Test Scripts, Interacting with Clinical & IT staff, and Troubleshooting Ad-hoc IT support issues.
For the duration of the project, you will report up to Medasource Project Managers, Team Leads and our Clients Leadership team.
Minimum Qualifications:
• 4+ years of IT Desktop support or Field Technician experience
• Ability to provide outstanding customer service in a fast-paced healthcare environment
• Experience with PC set up or relocation, PC refreshes, or deploying new IT equipment - all facets of desktop deployment
• Knowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)
• Must have reliable transportation and be able to travel to hospitals, clinics, and outpatient facilities in greater Boston area (mileage expenses will be reimbursed)
• Must be flexible to work overtime hours as needed throughout projects
• Prior Epic/EMR or Healthcare experience is preferred
Responsibilities:
• Provide excellent on-site customer service and support to all end-users
• Work closely with project management and Epic application teams to understand Field Service support needs - complete desktop deployment
• Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
• Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis
Schedule:
• Expected work schedule is Monday-Friday 8-5, 45 hour work weeks
• Candidates will need to be flexible around weekend hours
• Travel will be necessary to support hospitals and clinics in the Greater Boston Area
Dev/Ops IT Specialist
Information Technology/Support Technician Job 11 miles from Maynard
Integrated Computer Solutions, Inc. (ICS) is a leader in UX design, software development, and embedded and cybersecurity solutions. Since 1987, we've been partnering with businesses to build impactful products across industries like medical devices, automotive infotainment, and IoT platforms. As a mid-sized company, ICS prides itself on its collaborative, hands-on environment, where every team member makes a direct impact.
We're seeking a Dev/Ops IT Specialist to drive our technology operations and dev/ops infrastructure in our Waltham office. (This is not a hybrid role.) This role is ideal for a hands-on professional who thrives in a smaller team setting, enjoys problem-solving, and has experience supporting both IT and customer projects.
Position Overview
As the Dev/Ops IT Specialist, you will coordinate with ICS's IT systems and infrastructure while contributing to DevOps practices that support our customer engineering teams. This role combines hands-on technical work with leadership responsibilities, making it perfect for someone who thrives in environments where flexibility and adaptability are critical. You'll be vital in optimizing IT operations and integrating DevOps principles to enhance software delivery and customer projects. This role is a Waltham, MA-based, and US citizenship is required.
Key Responsibilities
Operational IT Systems:
Drive IT operations, ensuring reliable performance, security, and scalability of systems and networks.
Administer business-critical tools and platforms, including cloud-based services, communication tools, and collaboration environments.
Provide IT support for engineering teams, particularly in software development and testing workflows.
DevOps Integration:
Collaborate with software development teams to implement and maintain CI/CD pipelines for streamlined code deployment.
Optimize development environments for efficiency and reliability, including managing source control systems (e.g., Git) and automation tools.
Coordinate cloud infrastructure for development and production environments, including AWS, Azure, or similar platforms.
Hands-On Support:
Provide direct technical and laptop support to teams, troubleshooting and resolving issues promptly.
Configure and manage tools like Google Workspace, Jamf, Git, Okta, Atlassian products, Slack, Salesforce, and AWS services.
Implement and maintain cybersecurity protocols, including endpoint protection and secure development practices.
Compliance & Cybersecurity:
Ensure IT practices comply with industry standards and regulations (e.g., ISO 13485 for medical devices).
Develop and maintain disaster recovery and business continuity plans for IT and development systems.
Compliance with NIST.
Team Collaboration:
Work closely with cross-functional teams to understand and address IT and DevOps needs.
Act as a key collaborator between IT and engineering to foster a unified, efficient development and operations environment.
Required Qualifications
4+ years of experience in information technology, System Administration or DevOps
Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, or GitHub Actions) and version control systems (e.g., Git).
Strong technical expertise in IT infrastructure, network management, and cloud services
Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) is a plus.
Proven ability to troubleshoot and resolve technical challenges hands-on in a dynamic environment.
Preferred Skills
Knowledge of regulated industries (e.g., medical devices, aerospace) and relevant frameworks (e.g., ISO standards).
Proficiency in Linux and real-time operating systems.
Previous experience in IT or DevOps roles within small to mid-sized product or technical environments.
Why Join ICS?
At ICS, you'll find a collaborative, team-oriented environment where your contributions directly impact you. You'll work closely with UX design and software engineering teams, which is key in driving innovation and improving how we build and deliver groundbreaking products.
FSO Technician/IT Desktop Support
Information Technology/Support Technician Job 18 miles from Maynard
Role: FSO Technician/IT Desktop Support
Mode : Contract
Skills/Knowledge Required:
5-7 years Win7 and Win10 operating systems knowledge
Ability to perform logical OSI layer troubleshooting to determine root cause of errors
Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks
Subnetting and basic network security
Familiarity with ServiceNow ticketing system and reporting metrics
Experience developing and deploying attended/unattended imaging/OS installation and virtual backups
SCCM software deployment & management tool
Remote desktop / remote support software experience for technical troubleshooting
Microsoft Office 2016 and O365
Microsoft Teams/web conferencing services
Data storage, migration, and archiving best practices
Functional Knowledge Required:
Bachelors of Science in Computer Science, Life Science or equivalent industry experience
CompTIA A+, N+ or S+ optimal
5+ years of relevant technical experience including (but not limited to); Windows OS, networking, remote computing and backup systems
AWS S3 storage and Virtual Workspace experience, a plus
Desktop Support Specialist
Information Technology/Support Technician Job 18 miles from Maynard
Role:Desktop Support Specialist
Type: Contract to Hire
Demonstrates initiative and possesses strong time management skills
Efficiently manages ticket queues while providing support to onsite staff
Proficient in administrating and maintaining Windows Server 2016 and above
Possesses a high level of knowledge in supporting and managing desktop operating systems and applications
Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues
Capable of troubleshooting and triaging monitoring system alerts for system and networking environments
Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design
Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues
Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec)
Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell
Familiar with patch and vulnerability management
Best Regards,
Rupesh Kumar
Lead -Team Talent Acquisition
ALTEN Calsoft Labs
2890 Zanker Road, Suite 200, San Jose, CA 95134
D : ***************
E: ***********************
FOLLOW US @ Twitter | Linkedin | Facebook | ******************
2026 IT Sales Program
Information Technology/Support Technician Job 23 miles from Maynard
2026 IT Sales Program - 1 year in Atlanta, before moving back to your regional hub (New York City, Irvine/Los Angeles, Boston or Chicago). Start date of January 2026
A leading independent technology partner, our client is a London FTSE 250 company with over 20,000 employees worldwide!
Trusted by large corporate and public sector organizations, including some of the US's best-known businesses, they help clients source, transform and manage their IT infrastructure to deliver digital transformation.
Our client now has an amazing opportunity for candidates to join their 18 month IT Sales Development Program!
Following the success of the program in Europe, developing hundreds of ambitious individuals into sales professionals, they have now brought the program to the US - this is a unique opportunity for you to be a part of their next cohort!
*Please note, successful applicants will be required to relocate to Atlanta, GA for 1 years training before moving back to Boston to continue your employment*
Why You'll Love Working with our client:
Competitive salary of $70,000 (with potential salary adjustment after 12 months, depending on location of regional hub
Excellent Y1 OTE of $85,000 with all bonuses/commission included
$5k relocation to assist with your move to Atlanta, and then $5k to assist with deployment to your regional hub after 12 months
You'll be attending the Sales Kick Off in Europe next January!
Fantastic training and scope for progression
Team events in a welcoming, inclusive culture
Long-term career opportunities with a leading tech company!
Opportunity to obtain industry-recognized qualifications, including accreditations from Apple, Dell and Cisco!
401(k) contributions and comprehensive insurance cover
At least 10 days PTO
Lucrative bonus/incentive schemes
The Role at a Glance:
The 18 month Sales Development Program is designed to accelerate talented college graduates into the world of IT!
Balancing an eclectic mix of technical and sales training, as well as interactive and immersive on the job experience, you'll build the knowledge, network and capabilities to be a successful sales professional!
Program overview:
12 months at our client's Atlanta office- this will provide you with all you need to know about the company portfolio, sales methodologies and important IT fundamentals
You'll receive in-depth training on how to pitch, effectively present and about the technology, all in the commitment to support your development
You'll receive dedicated support from an experienced mentor and coach who will guide you through the program and your career in Sales! Sales Associate to Client Director is just one path of many open to you!
Requirements:
A full 4-year Bachelor's degree, and/or work experience that demonstrates consistent excellence
A desire to learn to embark on a career in tech sales
Ability to thrive in a fast paced environment
Self-motivated, with a strong desire to succeed
Team player, with the ability to work autonomously
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Pareto - A Randstad company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact *************************.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Applications accepted on an ongoing basis until filled.
IT Job Training Opportunity
Information Technology/Support Technician Job 16 miles from Maynard
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Harvard University, Wayfair, Salesforce, or Wellington Management among other leading organizations in the Greater Boston area.
Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.
In-depth classes include:
- Banking
- Helpdesk/Desktop Support
- Investment Operations
- Business Fundamentals
- Project Management Support
- Cyber Security
Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.
PandoLogic. Category:General, Location:Lowell, MA-01852
Therapeutic Support Specialist
Information Technology/Support Technician Job 24 miles from Maynard
The DMH Therapeutic Support Specialist works with youth for a year, or more, to mentor, establish daily life skills, strengthening and establishing lifelong connections. TSS's will work collaboratively with youth who have experienced serious emotional disturbance or other mental and emotional challenges that impact their well-being. TSSs' are guided by the Community Service Plan, and they work to help youth and or families meet their goals. TSS's typically provide some or all the following services: strength-based counseling and support that includes working with the school or employer (if applicable), to monitor functioning and activities and provide coaching based on interests and or needs. This could include job searching, monitoring school attendance, finding pro social community-based activities and encouraging the youth to engage in the activities that may assist in building their self-esteem and the positive connections that they have. This includes working on appropriate peer friendships and positive social and recreational activities.
The MPA difference:
Mount Prospect Academy is proud to be CARF accredited for Intensive Family-Based Services.
Weekly one-hour clinical supervision; licensure supervision is available for qualifying clinicians
Weekly team meetings provide a space for additional case conceptualization and team communication
Flexible schedules
Mileage reimbursement
Hybrid Schedule (3 days in office, 2 from home)
Office culture and values
Supportive work environment and open-door policy
Encouragement to pursue passions and collaborate closely with other team members
An emphasis on the importance of professional development; internal and external training opportunities are provided and encouraged
Encouragement of creative engagement approaches
Commitment to the well-being of its employees and self-care as an integral part of the culture
Benefits:
Comprehensive benefits package includes: Medical including Flexible Spending Account and Health Reimbursement Account, Dental, Vision, 403b, Life Insurance, AD&D, Long Term Disability, Short Term Disability, Wellness programs, Legal Services, Employee discount programs, Paid time off, Telemedicine, Employee Assistance Program.
Job Requirements:
A Therapeutic Support Specialist holds a bachelor's degree in a human services field and one or more year(s) of experience working with Youth who have experienced serious emotional disturbance or other mental and emotional challenges to well-being.
Valid driver's license with insured transportation. Willing to travel throughout the region to clients' homes.
Position requires background check, driving, and other record checks
EEO employer
******************************************************* #IDCBS
Compensation details: 18-21
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Lab IT System Support
Information Technology/Support Technician Job 21 miles from Maynard
A bachelor's degree in science, technology, or another relevant academic discipline.
Experience with Laboratory Life Science instrumentation, including Potency, PCR, and UPLCs.
Experience with Laboratory Information Management Systems (LIMS), Request & Inventory Systems, and Data Warehouse Systems.
Knowledge of cGMP and GCLP operations and practices.
An understanding of computer systems validation best practices (GAMP) and 21 CFR Part 11.
Minimum 1 - 3 years of previous experience as a Lab/Medical Technologist or equivalent experience
Minimum 1 - 3 years of previous experience in support of LIS interfaces, servers, software applications, hardware, middleware, and computers.
Minimum 1 - 3 years previous end-user and/or support experience with laboratory application.
Experienced in resolving customer problems and providing high customer satisfaction.
Strong communication skills (verbal and written).
Demonstrated ability to work independently and collaboratively on cross-functional teams.
Candidate must possess good time management skills and organizational skills.
Recovery Support Specialist
Information Technology/Support Technician Job 23 miles from Maynard
The Awake Overnight Recovery Support Specialist supports the program by ensuring that quality direct care services are provided to the clients. The Recovery Support Specialist reports to the Program Director for regular supervision and assignments.
Location: Victory House, in Boston's South End, provides residential treatment programs for 24 men with substance use disorder. The program is three-to-nine months long and helps support the residents with co-occurring conditions, such as mental health and chronic health conditions.
Essential Functions:
Act in accordance with Victory Programs, Inc.'s Standards of Excellence & Philosophy of Care at all times including maintaining professional ethics, boundaries and client confidentiality.
Provide quality, empathetic customer service to the clients in the program.
Ensure that when clients take medication, all policies and procedures are followed for assisting and monitoring the clients' self-administration of medication.
Responsible for medication documentation, including: counting controlled medication, documenting incoming medication and medication removal, signing off on medication as it is taken by the clients.
Provide milieu coverage, including: maintaining and assessing the integrity of the program's therapeutic milieu, empowering clients to act in accordance with guidelines in the program; conduct rounds; answer phones and front door; and other duties as assigned.
Ensure all policies and procedures related to maintaining a safe and appropriate residential environment are followed. This includes ensuring that the facility is safe, clean, and in a good state of repair; that fire escape routes are free of obstacles; and reporting facility concerns.
Input client/program data in Electronic Health Records.
Facilitate and/or co-facilitate client groups and complete required group facilitation documentation.
Provide referrals as needed.
Employees must remain awake for entire shift.
Non-Essential Functions:
Participate and support the agency in program events, State House rallies, fundraising and advocacy events, rallies, walks and any additional functions.
Perform any other duty or task that may be requested from time to time by your supervisor or their designee.
Required Qualifications:
High School Diploma or equivalent.
Ability to work independently and cooperatively as a member of a professional team.
Ability to engage with clients in an instructive, directive, and compassionate manner.
Ability to work effectively with individuals of diverse race/ethnicity, sexual orientation, gender identity, sex and drug cultures, age groups, religion, country of origin, disability and economic status.
Must be CPR certified (may be obtained upon hire)
Completed TB screening (may be obtained upon hire)
Three work related professional references; at least 2 from manager or supervisor.
Preferred Qualifications:
Experience in the field of addiction or mental health.
Knowledge of the addiction recovery process or willingness to acquire it within the first six months of employment.
Strong organizational and record-keeping skills.
Position Type: Part-time (16 hours) Friday & Saturday 11pm-7am. On site.
Rate: $22.28/hr
Victory Programs values a diverse workforce, as we collectively seek to create welcoming, inclusive and accessible environments for our employees and the people we serve. We strive to sustain healthy, functioning communities that respect and celebrate different experiences, identities, cultures and ideas.
Victory Programs has helped individuals and families in crisis for over 45 years. Thousands turn to us yearly for shelter, sustenance, recovery, care, and professional, compassionate support. Most struggle with homelessness, substance use and mental health, and many live with HIV/AIDS. Our team of more than 300 staff across over 30+ programs works with people to develop and execute creative, safe solutions to the very real challenges our clients face.
Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurance. Victory Programs offers a generous paid time off package to all employees including vacation, sick, and personal time as well as holidays. Upon hire, all staff are entitled to up to: 4 personal days, 160 sick hours, 10 holidays and 3 1/2 weeks of vacation. These figures adjust based on full time or part time status and allocated vacation time increases with length of employment.
Desktop Support Technician / Level 2 Engineer
Information Technology/Support Technician Job 11 miles from Maynard
Here's What You'll Do:
Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
Setup and fix IT equipment at desks, conference rooms, print/copy areas, and labs.
Provide remote support over the phone using remote desktop tools.
Assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices, and conference room technology.
Install and support desktop software for corporate laptops and lab computers.
Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images.
Create and administer email, web applications, and file systems.
Document and resolve all ServiceNow tickets in a timely manner, adhering to established SLAs.
Manage and meticulously document employee hardware and software license usage.
Maintain passwords, data integrity, and file system security for the computing environment.
Interact with vendor support to resolve technical problems with hardware and/or software.
Support in the testing and deployment of new applications and systems.
Create and maintain internal IT knowledge base articles to document procedures.
Create end user documentation (“How To”, “FAQ”) and provide end user training.
Requirements:
Excellent customer service, attention to detail, communication and documentation skills.
Must be a team player and willing to work “outside the box” to get things done as needed.
Experience working in an IT Service Desk environment.
Experience configuring and troubleshooting Windows & Mac laptop and desktop computers.
Experience with Active Directory, Intune, Exchange, and basic network troubleshooting.
Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
Microsoft Teams, Apple MacBook, and AV Support experience is a plus.
IT experience in a Biotech GxP facility is a plus.
Bachelors/Associate degree or equivalent experience
Medical Information and Library Contractor
Information Technology/Support Technician Job 18 miles from Maynard
Must be local to Boston area- 2 days/week onsite
The Importance of the Role
The Medical Information and Library Contractor role will divide responsibilities between support of the client's Medical Information Call Center for health professionals and Electronic Library. The ideal candidate will find satisfaction in driving customer service improvements for both external health professionals and internal stakeholders.
The Opportunity to Make a Difference
Support of Medical Information and Call Center:
Daily engagement with vendor contact center staff, optimizing customer service
Create and maintain product knowledge database used by the Call Center, including but not limited to, Standard Response Letters and Frequently Asked Question summaries
Limited research and preparation of bespoke responses
Support of Medical Library:
Perform routine and
ad hoc
literature monitoring, as well as
de novo
strategic projects
Contribute to periodic Journal Clubs
Oversight of Vault platform reference library
Act as substitute manager for the client's suite of Electronic Library resources
Periodic department activity reporting and other analytical projects, including the ability to identify service improvements/innovations from request trends and industry best practices
This role will include limited “on call” shift coverage for nights (1 night/week) and weekends (1 weekend/month), and occasional virtual/in-person conference support.
More about You
3-5 years pharmaceutical industry experience in Medical Information or Library/Knowledge Management - successful experience in associated Medical Affairs/R&D functions will also be considered
Scientific/clinical (BSPharm, PharmD, BSN) or library sciences degree
Understanding of multiple scientific literature search engines/databases, their capabilities, and when to best leverage in searching
Proficient in use of Word, Excel, Adobe, SharePoint, and PowerPoint, including slide deck re-formatting
Adept in using Vault platforms, including associated content classification and hierarchical models
Understanding of US and global regulations pertaining to Medical Information
Understanding of biotechnology/academic electronic library organization
Strong interpersonal, written and verbal communication
Ability to work collaboratively on a multi-disciplinary team
Attention to detail
Experience in neurology and/or rare disease preferred, but not required
Sr. Scientific Support Specialist
Information Technology/Support Technician Job 18 miles from Maynard
MUST HAVES:
BS/MS with 2+ years related work experience
Demonstrated ability to optimize and execute immunoassays, such as MSD/ELISA/Luminex, and multi-color flow cytometry
Experience with biospecimen processing, including handling and processing of blood, primary cells, and/or tissues
Daily Responsibilities/Job Description:
• Solve problems with End-User instrument operations and improve their skills in all aspects of instrument function.
• Provide experiment setup and aid resolve experiment setup, design, and operation issues
• Performs guidance with routine, moderate, and complex analysis for assay specimens in accordance with assay specific gating guides (GG) and standard operating procedures (SOPs)
• Perform routine maintenance on equipment, including QC
• Participate in routine quality investigations, and process effectiveness verifications
• Responds to queries, communications, and workflows with labs to ensure consistency and timely resolution
• Contributes to troubleshooting and process improvements to increase data quality, lower costs, or reduce turnaround times
• Assist with Maintaining laboratory stocks of supplies and reagents
• Become familiar with relevant software used in the facility and assist facility users in learning to use this software
• Demonstrates appropriate use of relevant equipment after training
• Understand common and unique biological applications, cell handling techniques, and reagents used by researchers
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Qualifications/years of experience:
• BA/BS degree in physical or biological science or a related science and 3 or more years of recent, directly related work experience OR
• Associate's Degree in life science or other relevant discipline and 5 years' Assay Development experience in a laboratory environment OR
• High School Degree/GED with 10 years' Assay Development experience in a laboratory environment.
Must Haves:
• Demonstrated ability to optimize and execute immunoassays, such as MSD/ELISA/Luminex, and multi-color flow cytometry.
• Experience with biospecimen processing, including handling and processing of blood, primary cells, and/or tissues.
• Experience with the development of in vitro cellular assays.
• Understanding of how the flow cytometer and FACS instruments work.
• Willingness to learn from others, taking initiative and being open to iteration.
• Ability to accurately and efficiently execute laboratory protocols and standard operating procedures (SOPs).
• Dedication to diligent record-keeping to ensure accurate documentation of experiments and results.
• Attention to detail and understanding of the basic laboratory environment
• Excellent organizational skills; ability to troubleshoot and solve problems independently
• Ability to follow oral and written directions
Additional Requirements:
• Proficiency in using software tools such as Prism, FlowJo, Microsoft Office, and Electronic Laboratory Notebooks (ELN) for data analysis and documentation.
• Experience or knowledge in immunology research is desirable.
• Support and troubleshoot hardware and software on liquid handlers, bulk dispensers, plate readers and other integrated automated systems
• Experience with Operating and maintaining the lab equipment a plus
• Three or more years of experience with one or more of the following instrumentation systems: Sony SH800 FACS, BD FACSAria / BD Fusion, BD Symphony, Cytek Aurora, ACEA Novocyte
• Experience in working with and/or designing flow cytometry panels (
Recovery Support Specialist
Information Technology/Support Technician Job 33 miles from Maynard
Full Time Recovery Support Specialist ** Sign on bonus offered for eligible applicants and offered for a limited time. ** ** Details to be discussed during the interview process. ** Our Recovery Support Staff team works hands-on with clients on a non-clinical basis throughout the duration of the clients stay. RSS is tasked with 24-hour direct supervision of clients, holding each client personally accountable through the enforcement of policy and procedure. RSS serves each client by offering growth opportunities, encouragement and support based upon the application of the 12 Steps into real life situations. Other RSS duties include the observation of client medication administration, transportation of clients to and from 12 Step meetings, medical appointments and the gym, documentation of observed behavioral issues and assisting in the new client admissions process.
Responsibilities:
Meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Direct supervision of clients
Enforcement of policies and procedures
Observe and supervise medication administration while maintaining accurate medication logs and records
Ability to work independently or with a team and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Offer clients support based upon the application of the 12 Steps in real life situations
Serve as an intermediate between clients and their clinicians
Offering and implementing various growth opportunities
Observe client behavior assessing whether it enhances or diminishes the recovery process
Redirection of behavior which impedes the recovery process
Directly involved with the admission process of a new client and the discharge process for clients, this includes doing a property search, a search of the client, completing all paperwork and uploading into the EMR and assisting the Admissions Coordinator
Attending groups, taking notes and logging information into the EMR when necessary
Transport clients to and from 12 step meetings
Transport clients to and from medical appointments
Transport clients for Admission as well as for discharge
Demonstrate and foster the company's Mission, Vision and Values
Qualifications:
Valid driver's license.
Must pass State of New Hampshire driving record checks.
High School diploma or equivalent.
12-step recovery knowledge a plus.
Some computer proficiency
Ability to lift up to 40 pounds with or without reasonable accommodation.
Ability to follow and complete a task list on a daily basis.
Excellent organization and prioritization skills.
Good written and verbal communication skills.
Build and develop quality rapport with clientele whereby RSS may serve as a support system
Documentation of observed behavioral issues and client interactions
Prior work experience in a substance abuse facility a plus.
Satisfactory drug screen and criminal background check
Benefits:
Competitive salary
Comprehensive benefits package including medical, dental, vision and 401(K)
Generous paid time off accrual
Excellent growth and development opportunities
Satisfying and rewarding work striving to overcome the opioid epidemic
Here is what you can expect from us:
Granite Recovery Center is committed to helping people achieve lasting sobriety through comprehensive care and compassionate support. Founded by and staffed with individuals in recovery themselves, we treat residents with the respect and dignity they deserve. Our New Hampshire center provides individualized care and evidence-based clinical approaches in an environment that promotes healing.
Granite Recovery Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.
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IT Epic Manager (Professional Billing)
Information Technology/Support Technician Job 23 miles from Maynard
Boston Children's Hospital's recently completed a major enterprise EHR system initiative (Project Mosaic) that will further strengthen the care we provide patients and families. Project Mosaic was a 18-month implementation of a new unified EHR platform consolidating two systems into Epic. This is the first of several initiatives including integration with affiliated organizations and early and frequent adoption of technology. The IT Epic Manager for Professional Billing will lead an established team through project stabilization and manage a hybrid remote team as a highly engaged work unit. The ideal candidate has experience with remote workforces, meeting goals, managing multiple priorities, delegation of duties, and building personal and team accountability. They will create a high level of trust with customers and within the team by holding ourselves and others to the highest values of respect, inclusivity and diversity, teamwork, and kindness.
*** This position is a hybrid role with on-site presence required***
The IT Epic Manager (Professional Billing) will:
Proactively engage with internal clients and stakeholders to understand current and future operational needs. Applies deep domain knowledge, a consultative approach and experience with EHRs across related applications to understand how best to address the business needs.
Manage and prioritize workload and assignments of team members to meet business needs. Provides input into department goals. Ensure team has appropriate resources and highlights areas of need to manager for resolution. Regularly report on the productivity, progress, and effectiveness of the team in comparison to established performance metrics.
Guide analysts through the design, build/configuration, testing, and deployment of the team's core Epic applications, features, and integrations with other supported systems/applications. Performs advanced configuration (or customization, as necessary) to address business needs.
Manage implementation of application changes with third-party systems to ensure integration. Assesses or guides others in the assessment of significant integration requirements for the team's core Epic applications. Identify and recommend changes or customizations. Maintain, upgrade, and test all third-party integrations.
Keep abreast of how the application is being used in other organizations to identify opportunities for optimization, enhancements. Propose optimizations and enhancements.
Manage team's efforts in support of upgrades. Coordinates with PM's to establish team's deliverables for upgrade tasks and assigned release notes.
Establish and maintain an open communication channel with staff. Facilitates team meetings to discuss the status of deliverables, shared issues, end-users' concerns and upcoming milestones. Serves in a lead role in presentations to senior leadership on key project updates, broad reaching Epic optimizations and issues, industry trends.
To qualify, you must have:
Epic certification in either Resolute Professional Billing Administration OR Resolute Professional Billing Claims and Remittance Administration.
Bachelor's Degree is required; Master's Degree preferred.
5+ years of experience in EHR application implementation and/or support, including responsibility for complex builds and integrations.
Experience managing multiple EHR applications through the full lifecycle of implementation to go-live to optimization.
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Help Desk Support Specialist
Information Technology/Support Technician Job 7 miles from Maynard
The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
Electronic Classroom Technical Support Specialist
Information Technology/Support Technician Job 14 miles from Maynard
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
CSA is seeking a Desktop Support Specialist who will specialize in electronic classroom technical support.
How Your Role Will Make an Impact:
* Ensure student training infrastructure is functional and available
* Ensure that Active Directory accounts are properly configured
* Assist customers in overcoming any challenges through monitoring and performance management
* Identify problem areas and opportunities for improvement in a mission critical network
* Turn metrics into information and communicate their meaning
* Manage users and computers in an enterprise network
What You Will Need to Join Our Award-Winning Team:
* Clearance: Must possess an active Secret clearance
* Education: HS Diploma or equivalent
* Years of Experience: 3 years of relevant experience
* General Experience: Electronic Documentation, System Administration, Network Administration, Database Administration
* Certifications: Security+ or equivalent Bachelor's degree
* Experience with connectivity, interoperability, operational readiness, and security and compliance systems maintenance
* Experience with systems and hardware and software administration and integration
* Experience with routine maintenance, including break and fix, backup and recovery, and inventory and asset management
What Sets You Apart:
* Experience with multi-media systems support and community of interest (COI) network operations
* Experience with local group policy management and file share, system, and account administration
* Experience with configuration and change management and life cycle support
* Experience with workstation and server hardware installation, maintenance, board replacement, and cable switching
* Experience with system monitoring and troubleshooting
* Knowledge of system development, software maintenance, and ancillary functions
* Knowledge of cyber defense compliance and accreditation services
* Ability to connect non-Navy workstations to the network system
* Ability to perform onsite service center support
* Bachelor's degree
The annual base salary range for this position is $65,000 - $75,000. Please note that the salary information is a general guideline only. CSA considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.
As a federal contractor, CSA will abide by the client's infectious disease protocols.
WE BELIEVE great companies know who they are and what they stand for. CSA's common purpose and core values were purposefully developed to create a culture focused on unlocking the full potential of our people-so they are inspired to solve our clients' toughest challenges. It's no secret, we owe the past 18 years of our success to our outstanding and ambitious team members. To support our hard working team, we offer an environment focused on learning and growth, an awesome benefits package, and opportunities to build a long and successful career.
We are constantly on the hunt for talented, forward-thinking problem solvers with an energetic attitude and a strong work ethic to join our elite team of CSAers.
Be a part of CSA… do great things!
CSA is a Federal Contractor and an Equal Opportunity/Affirmative Action Employer.
If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please send an email to ********************. Please indicate the specifics of the assistance needed. Assistance is reserved for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. We're an equal opportunity employer that empowers our people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status or other protected characteristic.
Federal Equal Opportunity is the Law
Federal Employee Rights under FMLA
Federal Employee Polygraph Protection Act
E-Verify Participation Poster (uscis.gov)
If you are a California resident applying for a job, you consent to our California Job Applicant Privacy Notice.
Notification for current or previously cleared professionals:
Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. CSA recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, contain potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to CSA's applicant tracking system.
By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.
IT Intern
Information Technology/Support Technician Job 11 miles from Maynard
The IT Intern- Service Desk will be a critical part of the IT Team. The IT Intern will have the opportunity to work with cross-functional teams to gather requirements, support project managers and IT team members in various enterprise-wide IT initiatives.
We offer a flexible work environment. This means working up to 2 days a week remotely and the rest of the time in the office at our Waltham, MA location.
For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner's integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.
We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.
The Types of "Energy" You Bring
* You bring your strong written and verbal communication skills.
* You thrive in a fast-paced environment with the ability to meet daily deadlines.
* You bring your excellent organizational skills with exceptional attention to detail.
* You are highly motivated, proactive, and willing to take on new challenges.
"Gauges" of Responsibility
* Assist in the setup of desktop and laptop computers including the development and maintenance of computer images.
* Support end-users with installation, configuration, and troubleshooting of hardware and software to ensure continued usability of equipment and software.
* Participate in ad hoc projects as needed.
"Fuel" for You
* Coins! $18/hour
* Meet with executives
* Participate in a personal development workshop
* Work on a group research project for the end of the program
* Experiential field trips to learn business
The GPS of our Interview Process
* First thing first, if you're interested in the role, please apply.
* A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you.
* We conduct "in-person" (Teams) interviews and provide additional interview information or other items needed at that time.
QUALIFICATIONS
* Completed computer science, software development or networking coursework
* Working knowledge of MS Word and Excel
* Attention to detail, flexibility and ability to manage multiple competing priorities while meeting expected deadlines
* Some experience in Batch file writing and/or scripting
* Strong analytical capabilities and problem solving skills
* Highly motivated and energetic
* Strong work ethic and tenacity
Education Requirement
* Must have a high school diploma and be enrolled in a degree program leading to a bachelor's degree.
We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************.
* Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Field Network Support Technician
Information Technology/Support Technician Job 23 miles from Maynard
Department
IT Support
Employment Type
Full Time
Location
Association Office
Workplace type
Onsite
Compensation
$49,725 - $75,400 / year
Key Responsibilities Benefits About YMCA of Greater Boston
The YMCA of Greater Boston is the largest social services provider in MA. Through our network of facilities and program sites, the YMCA provided health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
IT Operations Administrator (In Office - Boston HQ)
Information Technology/Support Technician Job 23 miles from Maynard
WinnCompanies is looking for an IT Operations Administrator to join our Boston Corporate Office. This role is fully on-site Monday - Friday. In this role, you will perform a broad range of basic administrative and business support tasks including asset, accounting, document, and license management. An IT Operations Administrator's duties involve coordinating the services and duties of various other personnel within the organization. This role will assist in meeting scheduling, placing orders, coordinating deliveries, processing invoices, and assist in location-specific inventory tracking.
The IT Operations Administrator also coordinates with other departments to support the operational needs and tasks of the Business Systems & Technology (BS&T) department. Additionally, this role assists in communications within the department, as well as with other areas within the company.
ResponsibilitiesAssist the IT Support Services department in tasks associated with asset, warranty, license, distribution list, end user change, service catalog, and corporate phone management as well as on-site assistance.Assist department leadership with administrative tasks associated with strategic planning, budget, PDP, procurement, invoice management, and standard operating procedure maintenance.Assist BS&T with coordination of initiatives, training, communication, etc. between internal and external departments.Communicate department initiatives to the business by maintaining a technology newsletter, updating the department page, and using internal communications programs.Other tasks as deemed necessary to support the BS&T department's objectives.
RequirementsHigh school diploma or GED equivalent.1 year of relevant work experience in a support position preferably within an IT department.Advanced skills with computer systems, particularly Microsoft Office.Ability to produce complex documents, perform analysis and maintain databases.Ability to summarize and communicate moderately complex information in varied written formats.Basic knowledge of fundamental concepts, practices and procedures. Outstanding verbal and written communication skills.Excellent customer service skills. Ability to exercise good judgment and apply initiative.Ability to multi-task in a fast-paced office environment.
#LI-BB1
#IND3
Our Benefits:
Permanent full-time US employees are eligible to participate in the following benefits:
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
- To learn more, visit winnbenefits.com
Why WinnCompanies?
A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development.
A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members.
About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success - 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there's a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection here.
Current Winn employees should apply through this internal link.