Information technology/support technician jobs in Minnesota - 1,388 jobs
Information Technology Professional (IT Support) (St. Paul)
Us Navy 4.0
Information technology/support technician job in Saint Paul, MN
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission.
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What to Expect
Information Systems Technician
More Information
Responsibilities
Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include:
INFORMATION SYSTEMS TECHNICIAN (IT)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Ensuring the proper security and handling of communications materials, systems and equipment
Performing diagnostics and data recovery operations and maintaining logs
INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS)
Establishing, monitoring and maintaining radio frequency communication systems
Operating and maintaining global satellite telecommunications systems
Transmitting, receiving and storing all incoming and outgoing messages
Managing and coordinating information systems security across platforms and fleets
Designing, installing and operating wide-area-networks, computer systems and associated devices
Performing network system administration, maintenance and training and manage network security
Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
Writing programs to collect and distribute data for a variety of applications
Performing diagnostics and data recovery operations, and maintain logs
Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems
Operating and maintaining testing and auxiliary equipment
Ensuring the proper security and handling of communications materials, systems and equipment
Work Environment
As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including:
Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation.
After A School, Information Systems Technician Submarines (ITS) will also attend submarine training:
Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS).
After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance.
Advanced Training
Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician.
Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens.
IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength.
ITS applicants must be willing to serve aboard submarines.
General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before .
Part-Time Opportunities
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes.
For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met.
For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again.
For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.
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See how a career as an Information Systems Technician compares to other Navy jobs.
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$62k-83k yearly est. 1d ago
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Client Support Associate - Minneapolis
Ameriprise Financial, Inc. 4.5
Information technology/support technician job in Minneapolis, MN
Responsible for client interactions including converting service calls to sales opportunities from inbound client calls. Preparing Client Relationship Managers for sales presentations and interactions with clients. First call resolution, setting up a Client Support, Relationship Manager, Associate, Client Relations, Financial Planning, Support, Business Services
$45k-68k yearly est. 1d ago
IT Solution Analyst
Kellymitchell Group 4.5
Information technology/support technician job in Minneapolis, MN
Our client is seeking an IT Solution Analyst to join their team! This position is located in Minneapolis, MN; Golden, CO; or Denver, CO.
Conduct functional and technical analysis across edge systems utilizing synchronous, asynchronous, and batch integration patterns
Identify and define interface patterns including publish/subscribe, scheduling, file transfer, request/response, and system orchestration
Map upstream and downstream dependencies and support integration design for all edge systems impacted by CIS transformation
Lead sequencing, testing readiness, and integration design reviews
Drive platform and environment engineering across transformation lifecycle phases, including staging, automation, monitoring, and migration
Design and implement infrastructure provisioning processes, automation pipelines, and shared platform services independently
Partner with architects and technical leads to design and optimize cross-platform integration and compliance solutions
Diagnose complex infrastructure and application issues and drive resolution across test, QA, and non-production environments
Lead conversion, migration, and performance tuning efforts across multiple environments during critical program milestones
Ensure cybersecurity and regulatory controls are implemented appropriately and recommend remediation actions as needed
Maintain and enhance environment documentation, engineering standards, and reusable architecture patterns
Desired Skills/Experience:
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
7+ years of experience in platform engineering, DevOps, infrastructure, or a related technical domain
Demonstrated ability to independently solve complex engineering and integration challenges
Proven experience designing scalable, secure, and resilient environments
Strong cross-functional communication and collaboration skills
Hands-on experience with SAP technologies, including SAP IS-U, with strong integration development capabilities
Experience working with SAP Business Technology Platform (BTP) and modern integration architectures
Deep understanding of edge applications and complex system landscapes, with strong systems analysis skills
Ability to navigate and coordinate across multiple subject matter experts and integration partners
Experience supporting or delivering large-scale CIS or ERP transformation programs
Background in the utilities or energy sector
Familiarity with SAP RISE environments and modern SAP landscape transformations
Experience mapping and integrating large application portfolios (50+ systems)
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $80.00 and $90.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
$80-90 hourly 2d ago
Online Support Associate - Seasonal
2Nd Swing Golf
Information technology/support technician job in Minneapolis, MN
Come work with us, not for us! 2nd Swing is a one-of-a-kind, forward-thinking, customer-centric golf retail company. Our employees are highly valued and are encouraged to work hard in a positive and supportive culture. At 2nd Swing you will find:
Vast Exposure to the Golf Industry
A Commitment to Total Well-Being
Opportunities to Discover Your Fit and Make an Impact
A Collaborative and Flexible Environment
Position Summary:
The Online Fitting & Support team works hard to offer excellent customer service to all 2nd Swing golfers and plays a very important role in helping to achieve our mission of Best-in-Class Service. The Online Support Associate plays an integral role at 2nd Swing because of their ability to positively impact a very large number of golfers and their experiences. This is an in-office seasonal role.
The ideal candidate will have a very good understanding and passion for the game of golf, be successful in creating customer relationships, and have previous call center or retail-store experience. A positive attitude, high energy, and dedication to professionalism are traits that we look for in potential candidates. We are looking for these individuals who are willing and able to handle multiple tasks, possess great communication skills, and have the desire to learn.
Responsibilities:
Achieve a high level of golfer engagement and satisfaction through all touch points
Communicate and manage queue of golfers via phone, email and chat
Work with manufacturers to confirm warranty inquiries
Track and locate golf equipment
Educate promotional trade-ins to golfers
Reattribute inventory
Engage in continuous training around product and equipment
Contribute to team effort by accomplishing related tasks as needed
Preferred Qualifications:
Familiarity with: NetSuite, Microsoft365, UKG, Counterpoint, Braintree, Affirm, PayPal
eCommerce experience
Excellent communication and problem solving skills
Personable, energetic, and professional with a passion for the game of golf
Required Qualifications:
1 year of customer service, sales or call-center experience
Basic understanding and willingness to learn about golf equipment
Physical Requirements:
Ability to work 40 hours per week, including weekends
Prolonged periods of sitting, standing and bending.
Compensation:
$18 - $24 per hour, based on previous experience
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$18-24 hourly 1d ago
Key Account Support Specialist
Advantage Solutions 4.0
Information technology/support technician job in Minneapolis, MN
Minimum: USD $18.50/Hr.
Maximum: USD $26.44/Hr.
Market Type: Hybrid
Key Account Support Specialist
As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning.
In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities.
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Responsibilities
Revenue Budget Achievement
* Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives
* Make recommendations for how clients can achieve financial targets
Analysis and Presentations
Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats
Develop and conduct negotiations to maximize profitability and maintain positive relationships
Build sales presentations for key clients and make client recommendations for customer presentations
Client Key Performance Indicators Achievement
Analyze performance metrics of assigned clients and make recommendations for improvement
Recommend ways to improve business margin for clients and recommend action plans
Strategize on how to maximize marketing spend to achieve client's financial goals.
Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments
Data Systems & Reporting
Drive cross-collaboration among all other internal teams
Analyze data reports to ensure financial performance meets forecasted targets
Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues
Supervisory Responsibilities
Direct Reports
* This position does not have supervisory responsibilities for direct reports
Indirect Reports
* Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Minimum Qualifications
Education Level: (Required): Bachelor's Degree or equivalent experience
1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred.
Required Knowledge, Skills and Abilities
Strong presentation skills
Excellent interpersonal and organizational skills
Working knowledge of syndicated data
Proficiency in Microsoft Excel
Intermediate or advanced computer skills
Strong written communication and verbal communication skills
Conflict management skills
Demonstrated ability to provide cross-functional leadership
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Flexible and adaptable, able to change and alter according to changes in projects or business environment
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Job Will Remain Open Until Filled
$18.5-26.4 hourly 6d ago
Integrated Security Systems Technician (Traveling)
Master Technology Group | MTG 4.0
Information technology/support technician job in Eden Prairie, MN
Master Technology Group (MTG) specializes in designing, installing, and servicing low-voltage commercial property technologies across local and national markets.
The Integrated Security Systems Technician (Traveling) provides customer-focused, workplace technology support to clients, field staff, installation partners, and internal team members. While most support work is performed remotely, occasional on-site assistance may be required locally and nationally.
Supported systems are primarily security-related, including video surveillance, access control, intrusion detection, and EAS. Additional support may encompass network programming, fire alarm systems, data infrastructure, AV, and other low-voltage disciplines.
An MTG Integrated Security Systems Technician must deliver exceptional customer service and cultivate strong professional relationships with clients, vendors, Local Service Partners (LSPs), and colleagues. This role requires technical proficiency, extensive knowledge of low-voltage systems, excellent organizational and multi-tasking skills, and strong verbal and written communication abilities.
Candidates must reside in the Twin Cities area and are expected to perform most of their work from our Eden Prairie, MN office. Periodic job site responsibilities may be required locally and nationally, with travel up to 60% supporting client sites, installations, and service operations.
To assist with critical service issues, the role includes on-call duties as part of daily responsibilities, requiring availability after hours on weekdays. Weekend on-call shifts will be rotated on a scheduled basis to ensure support during urgent weekend needs.
This position reports to the Manager of Technical Services.
KEY DUTIES AND RESPONSIBILITIES
Support customers, coordinators, field technicians, and project managers with technical advice, troubleshooting, and resource allocation
Collaborate with Business Development and Operations to provide pre-sales and post-sales support for MTG solutions and systems
Deliver remote and hands-on training to field personnel to ensure compliance with all applicable codes, client specifications, and MTG's quality standards
Serve as an escalation point for troubleshooting, programming, maintaining, and servicing client systems
Pre-program, build, and stage equipment for installation when practical, to streamline on-site setup
Provide remote and on-site programming and commissioning for client systems
Conduct remote and on-site quality assurance audits to verify system performance and installation standards
Assist installation, service, and coordination teams with technical planning, issue resolution, and commissioning, ensuring systems operate as intended and meet MTG quality standards
Provide user training to client representatives
Provide technical training to field personnel and colleagues
Contribute to continuous improvement initiatives by providing feedback to management on processes, efficiency, and client satisfaction
Deliver outstanding customer service and build strong, professional relationships with clients, vendors, partners, and colleagues
Other duties to support the company vision and goals as requested
QUALIFICATIONS
Minimum of 5 years of field experience installing, configuring, programming, and servicing video, access control, and intrusion systems
Field experience with low-voltage cabling, data infrastructure, fire alarms, EAS, DAS, AV, and other workplace technology systems is advantageous
Proven ability to design, configure, and program a variety of security-related systems
Demonstrated experience in delivering user training to client representatives and technical training to field personnel
Industry certifications such as MN Power Limited Technician (PLT), NICET Video Security Systems Technician, ESA certifications, or equivalent are preferred
Manufacturer certifications such as Axis Network Video, Milestone, Genetec, Exacq, Bosch, KeyScan, Avigilon, Lenel S2, March Networks, or Open Options are preferred
Strong interest and motivation to pursue ongoing education and additional certifications
Solid familiarity with the National Electrical Code (NEC)
Ability to meet travel and on-call requirements for the position
Excellent time management and organizational skills
Strong problem-solving and decision-making capabilities
Ability to multitask effectively in a fast-paced, multi-project environment
Proficiency in Windows-based computer environments, including MS Office (Outlook, Excel, Word) and other standard software
Excellent written and verbal communication skills
PERFORMANCE MEASUREMENTS
Demonstrates a clear understanding of the key duties and responsibilities of the position
Shows enthusiasm and effort to perform all aspects of the role effectively
Exhibits competence and capability to execute key duties and responsibilities efficiently
Consistently meets expected standards of quality and customer satisfaction
Completes assigned tasks promptly and adheres to project deadlines
Represents MTG in a professional manner at all times, embodying the company's standards of conduct
Demonstrates sound decision-making through practical analysis, effective problem-solving, and good judgment
Maintains effective working relationships and collaborates well within a team environment
Communicates clearly and professionally, both verbally and in writing, including emails, reports, and correspondence
Demonstrates reliability through consistent attendance, punctuality, and timely completion of tasks
Embodies MTG's Core Values:
People First: Demonstrates humility, helpfulness, and genuine care for others
Above and Beyond: Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations
Sense of Urgency: Responds promptly and diligently to organizational and client needs
Team Player: Demonstrates respect, support, and collaboration, sharing expertise generously
Do the Right Thing: Operates with honesty, integrity, transparency, and strong ethical standards
COMPENSATION AND BENEFITS
Base Salary $85,000 - $110,000+ DOQ
Car Allowance
Phone Stipend
Medical, Dental & Vision Insurance
401k Match
PTO
Nice Healthcare
Life Insurance - Company-provided
STD / LTD - Company-provided
Employee Referral Bonus
Development Opportunities
$85k-110k yearly 1d ago
Wires Support Specialist
United Bankers' Bank 3.9
Information technology/support technician job in Richfield, MN
As a Wires Support Specialist at UBB, you'll be at the heart of our financial operations, processing and monitoring domestic and international wire transfers while safeguarding against fraud and ensuring seamless daily reconciliations. This critical role combines technical precision with customer service excellence, as you help maintain the integrity of UBB's wire transfer operations.
Position is in our Richfield MN office and hours for this position will rotate among the following shifts:
7:00am to 3:30pm CST
8:00am to 4:30pm CST
8:30am to 5:00pm CST
9:45am to 6:15pm CST
Essential Responsibilities
* Performs startup and End of Day duties which include balancing UNET, FRB and correspondent wire system.
* Processes wire transfer activity including domestic & international imported files from UNET, FRB and correspondent wire system.
* Monitors and processes wires queues on correspondent wire system and UNET.
* Confirms amounts and details of faxed/emailed international wires with authorized customers.
* Manage Excel spreadsheets for specific types of wire activity.
* Monitors UBB account balance with FRB to eliminate occurrence of overdrafts.
* Notifies management of any questionable information or suspicious transactions.
* Reconciles incoming and outgoing wires to Federal Reserve Bank's report, and correspondent wire systems reports.
* Performs appropriate GL and DDA entries to reflect the day's activities and foreign dollar wires.
* Processes customer requests via phone, fax, and email and assists customers with UNET transactions.
* Provides concise, accurate and efficient customer service including answering calls and resolving problems related to wire transfer inquiries.
* Processes requests for the purchase of foreign dollar wires via select vendors.
* Reconciles US Dollar International wires on correspondent wire system sent to Vendor.
Monitors wires against OFAC watch-lists and decisions matches.
* Performs investigations pertaining to International and Domestic wire details to assist in eliminating fraudulent transfer of funds.
* Keeps supervisor informed of important developments, potential problems and related information necessary for effective management. Coordinates/communicates plans and activities with others to ensure a "team" approach.
* Duties as assigned.
Knowledge, Skills & Abilities
* Associate's degree in Business, Accounting or related field with 2+ years banking experience preferred
* High School Diploma or equivalent with 4+ years banking experience considered
* High attention to detail
* Basic accounting or bookkeeping knowledge
* Windows, Microsoft Edge, typing and 10 key accuracy
Benefits
* Medical, Dental, and Vision
* HSA with a generous company contribution
* Medical and Dependent Care Flexible Spending Accounts
* 401(k) plan with a 3% company contribution, plus up to an additional 1% match -Roth option available
* 12 Paid holidays
To continue to learn more about our superior benefits package and apply for this position, please visit our Careers page at about-us/careers.
Pay Range
* $22.34 - $29.78 hourly; depending on education, qualifications, experience
* Annual bonus target: 5% of annual pay dependent on company and personal performance
Headquartered in Richfield, MN and chartered in 1975, United Bankers' Bank (UBB) is the nation's first bankers' bank. Today, UBB has over $1 billion in assets, and is a trusted correspondent banking partner to over 1,000 community banks from the West Coast to the Great Lakes and South Atlantic. Our "
First
for Your Success" motto is a guiding principle that establishes the success of each and every customer and UBB employee as our number one priority.
United Bankers' Bank is an EEO/AA employer: All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law.
$22.3-29.8 hourly 2d ago
Computer Field Technician
Bc Tech Pro 4.2
Information technology/support technician job in Minnesota
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-42k yearly est. 2d ago
Help Desk Technician
Premium Waters 4.3
Information technology/support technician job in Minneapolis, MN
We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you. If you enjoy working on a team towards continual improvement, we want to hear from you!
Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technical support requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills.
Compensation: $22 - $26 hourly rate
Benefits include:
Medical and Prescription Drug with a Company Vision Program
Dental
A generous PTO program
Paid Parental Leave
Gym Reimbursement Program and Company Paid Wellness Coach
Online Virtual Care
Company Paid Life Insurance for Employee, Spouse, Children
Company Paid Long and Short-Term Disability
Company Paid Employee Assistance Program
Flexible Spending Account
Education/Tuition Reimbursement Program
401(K) - Company Match 100% up to 4%
Bereavement Leave
Volunteer Time Off Program
Holiday Pay
Employee Water Program - Free Water
Referral Bonus
Daily Pay
Onsite wellness coaching and physical therapy
Responsibilities include:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Handle Tier 1 helpdesk escalations through a ticketing system
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Manage and monitor internal assets to ensure accurate inventory records
Support administration of phone system
Support audio and video equipment in conference rooms
Write training manuals as needed
Other duties may be added and/or assigned as needed
Qualifications and Skills:
Windows 10 and 11, Office 365
Active Directory maintenance and user support
Window based device such as laptops, workstations, printers, scanners, etc.
Mobile devices (iOS, Android)
Client PC connectivity - Ethernet, TCP/IP and VPN
File server knowledge
Microsoft certifications a plus
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
2 years+ experience working in a Microsoft Windows environment
$22-26 hourly Auto-Apply 12d ago
Technical Support Specialist/Customer Service
Collabera 4.5
Information technology/support technician job in Golden Valley, MN
Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization
with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'.
Job Description
Job Title
: Technical Support Specialist/Customer Service
Location
: 1985 Douglas Drive Golden Valley MN USA 55422
Duration
: 6 months (high chances of extension)
Position summary:
The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition.
Tasks and responsibilities:
• Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
• Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements
• Understand SAP's functionality and be able to maneuver through the system efficiently
• Champion's process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations
• Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include:
o Managing offsite inventory
o Planning/managing orders required for production lines
o Placing purchase orders with suppliers
o Perform manual shipping/invoicing transactions within SAP
o Understanding and enforcing software license agreements as well as enforcing legal restrictions.
o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers
• Relationship Management: to build and maintain strong business relationship with all customers
Qualifications
Basic Qualifications:
• High school diploma or GED
• Minimum of 1-2 years of customer service experience in an inbound call center
• 6 months of SAP experience within the past 5 years
• Proficient skills in MS Word, Excel and Outlook
Additional Qualifications:
• BS in Business, or related degree preferred
Additional Information
To get further details or to apply, please contact:
Ujjwal Mane
ujjwal.mane(at)
collabera.com
************
$67k-90k yearly est. 2d ago
IT Technician
City of Lakeville, Mn 4.0
Information technology/support technician job in Lakeville, MN
The City of Lakeville is seeking a versatile and proactive IT Technician to join our IT team. In this role, you will be the "boots on the ground" for our digital infrastructure, ensuring that city staff have the hardware, software, and support they need to serve our community effectively.
From troubleshooting complex system issues to assisting with budget planning and physical cabling, this position offers a dynamic mix of technical problem-solving and hands-on maintenance.
Key Responsibilities
* User Support: Provide top-tier help desk support (in-person and remote) for hardware, software, and system training.
* System Maintenance: Install, repair, and troubleshoot PC hardware, peripheral equipment, and network components.
* Infrastructure Support: Assist with cabling/wiring projects across various City buildings and support shared resource systems.
* Continuity: Serve as a backup for the IT Systems Architect and IT Specialist, and participate in an on-call rotation for evenings, weekends, and holidays.
2026 anticipated starting salary range is $38.24 - $41.17
2026 salary range is $38.24 - $49.49
* Provide installation of software applications, PC hardware, and system training.
* Provide technical support to end users by analyzing, troubleshooting, and implementing solutions to a wide variety of computer system hardware and software issues.
* Provide help desk support for staff on system operational issues by phone or in person.
* Gain basic knowledge and understanding of systems maintained by the City and provide assistance when required.
* Assist in the development of the City's budget for the technology system needs and maintains a complete and current system inventory.
* Communicate with vendors/consultants when needed to resolve issues.
* Provide input on products, services, and vendors to meet the computing needs of the organization.
* Assist with cabling and wiring functions for information systems at various City buildings.
* Perform other duties as apparent or assigned.
* Provide on-call coverage evenings, weekends, and holidays for IT related issues.
Relationships and Contacts
Under the general supervision of the IT Manager, the IT Technician:
* Provides technical assistance to city staff; responding to equipment/system problems in a timely manner to effectively resolve problems which occur by the system or the user.
* Must be capable of communicating and maintaining effective working relationships with coworkers, end users, and vendors.
Knowledge/Skills/Abilities
* Knowledge of principles and practices in computer hardware and software, network, and telecommunication systems. Ability to explore and learn new technology.
* Ability to support both desktop and shared resource systems.
* Ability to repair, replace, and install equipment as needed.
* Ability to listen to others for understanding of their needs and situations and communicate effectively, both orally and in written form, to assure quality applications development for the City of Lakeville.
Physical Requirements and Working Conditions
* This work requires the occasional exertion of up to 100 pounds of force;
* Work regularly requires using hands to finger, handle or feel and repetitive motions, frequently requires sitting and speaking or hearing and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting;
* Work has standard vision requirements;
* Vocal communication is required for expressing or exchanging ideas by means of the spoken word;
* Hearing is required to perceive information at normal spoken word levels;
* Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm's length, operating motor vehicles or equipment and observing general surroundings and activities;
* Work is generally in a quiet location (e.g. library, private offices).
* Two-year degree or certificate in computer operations, information systems or related field.
* Three years related work experience.
* Experience in multiple platforms; Windows, and DOS. Linux and Unix experience desired.
* Valid driver's license.
* Must be able to successfully clear a criminal background check.
PREFERRED QUALIFICATIONS:
* Microsoft Certification.
* Experience of Cisco networking equipment.
* Experience of VMWare.
* Experience with mobile wireless equipment.
* Experience with police video equipment and software (i.e. body cameras, video recording and storage, evidence documentation systems, ticket writer, etc.)
The City of Lakeville is an equal opportunity employer.
$38.2-41.2 hourly 14d ago
Technical Support Specialist
Artech Information System 4.8
Information technology/support technician job in Golden Valley, MN
Job Title: Technical Support Specialist / Customer Service Representative Duration: 6 Months Must work one weekend day a week. Qualifications • High school diploma • Minimal call center experience - must • Minimum 2 year technical experience and/or technical degree
Additional Information
All your information will be kept confidential according to EEO guidelines.
$44k-74k yearly est. 2d ago
IT Technician - Lakeville
Minnesota City Jobs
Information technology/support technician job in Lakeville, MN
The City of Lakeville is seeking a versatile and proactive IT Technician to join our IT team. In this role, you will be the "boots on the ground" for our digital infrastructure, ensuring that city staff have the hardware, software, and support they need to serve our community effectively.
From troubleshooting complex system issues to assisting with budget planning and physical cabling, this position offers a dynamic mix of technical problem-solving and hands-on maintenance.
Key Responsibilities
User Support: Provide top-tier help desk support (in-person and remote) for hardware, software, and system training.
System Maintenance: Install, repair, and troubleshoot PC hardware, peripheral equipment, and network components.
Infrastructure Support: Assist with cabling/wiring projects across various City buildings and support shared resource systems.
Continuity: Serve as a backup for the IT Systems Architect and IT Specialist, and participate in an on-call rotation for evenings, weekends, and holidays.
To apply: ****************************************************************************************** OpportunitiesJobs
$38k-71k yearly est. 10d ago
IT Technician
Wescom Inc.
Information technology/support technician job in Duluth, MN
Job Overview This role is responsible for keeping our team productive and our systems secure. You'll be the go-to person for all technology needs. Primary Focus: Employee Support Your number one job is ensuring employees can do their work. You'll troubleshoot hardware and software issues, answer questions, and solve problems-quickly, patiently, and clearly.
The IT Technician plays an important role in ensuring Wescom's entire team can utilize our technology All employees must act with urgency, accountability, and flexibility to ensure Wescom's core values are always followed.
$35k-66k yearly est. 1d ago
Managed IT Services Service Desk Consulting Intern - Summer 2026
RSM 4.4
Information technology/support technician job in Minneapolis, MN
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
A Managed IT Service (MTS) Desk Intern, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS Desk Intern, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career.
A Managed IT Service (MITS) Desk Intern provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment.
To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded.
Job Duties and Responsibilities:
* Provide phone and email technical support for end-users to resolve any hardware or software issues
* Support and troubleshoot workstations, servers and network related issues
* Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
* Adaptability to changing processes and technology
* Works well within team interactions
* Monitor and troubleshoot client backups
* Escalate client issues through the proper channels
* Manage cases according to defined case impact and priority
* Maintain client security standards and confidentiality of information
* Clearly document support issues and all resolution steps in RSM's ticketing system
* Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
* Update cases and communicate with clients as required until issue is closed
Basic Qualifications:
* A passion for technology and a desire to learn
* Pursuing a Bachelor's degree in Management Information Systems, Computer Science or IT related concentration.
* A minimum 3.0 GPA is preferred
* Excellent customer service skills
* Focused on attention to detail
* Maintains a reasonable capacity level for stress tolerance
* Knowledge of Microsoft Office, including Word, Excel and Visio
* Knowledge of Apple and Windows-based software/hardware
* Excellent written and verbal communication, problem solving and analytical skills.
* Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations.
* Ability to travel up to 25%
Preferred Qualifications:
* Currently pursuing or recently completed a bachelor's or Master's degree in Management Information Systems, Computer Science or IT related concentration.
* Experience with Office 365 and associated workloads including Email and SharePoint
* Experience with firewalls, such as Cisco, SonicWALL and Meraki
* Experience with VMWare ESX hosts and vSphere Client for administration
* Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
* Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
* Experience with enterprise mobile devices
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at **************************************************
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************.
RSM does not intend to hire entry-level candidates who require sponsorship now or in the future. This includes individuals who will one day request or require RSM to file or complete immigration-related forms or prepare letters on their behalf in order for them to obtain or continue their work authorization.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $29 - $35 per hour
$29-35 hourly Easy Apply 4d ago
EUC technician/Site IT Support
Tata Consulting Services 4.3
Information technology/support technician job in Minneapolis, MN
Must Have Technical/Functional Skills * Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services * Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
* Work with vendors to conduct physical asset audit and maintain asset stock rooms
* End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
* Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
* Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
* Smart hands support for Server and Network devices
* Train the Trainer
Roles & Responsibilities
* 100% Work from Office (Client location)
* Asset inventory management (New Device Asset/Import/Physical Stocking)
* PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
* Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
* Accessory Request Fulfillment and Unknown Device Research/Investigation
* PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
* Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
* Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
* New Hire onboarding training and orientation
* AV Meeting Room support
Base Salary Range: $50,000 - $70,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SV2
#LI-KUMARAN
$50k-70k yearly 15d ago
IT Technician I
Lake Superior Consulting 3.6
Information technology/support technician job in Duluth, MN
Lake Superior Consulting is seeking an IT Technician I to join our team.
This is an entry level position working with end-user troubleshooting, PC support, and basic networking. Desire to obtain experience in an internal and customer facing IT and engineering related company is preferred.
Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Microsoft Teams, and desktop firewalls is preferred. Experience with Dell desktops and laptops is a plus.
Responsibilities:
Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel within published SLA guidelines.
Record events, problems, and their resolution within published SLA guidelines.
Follow-up and update customer status and information daily.
Other duties as assigned.
Position Requirements:
Must work well in a group as well as alone and unsupervised.
Attention to detail and good time management is required to keep up with a high volume of support requests.
Must possess excellent verbal and written communication skills to effectively communicate with end users and department members.
Previous Helpdesk experience not required.
Industry certifications, associate degree, and/or bachelor's degree
Physical Requirements and Demands:
This position may travel up to 10%, a clean driving record is required.
Occasional lifting of up to 50 lbs.
Be Part of Something Bigger - Join the Team at Lake Superior Consulting!
At LSC, you'll have the opportunity to collaborate with top-tier talent and take on meaningful projects in industries including Liquids and Natural Gas, Power, Mining, Water and Wastewater, Renewables, and Manufacturing.
If you're driven, curious, and ready to grow your career while making a difference, we want to hear from you.
Lake Superior Consulting offers a competitive compensation package. The actual starting salary will be determined based on a variety of factors, including your skills, experience, and office/market location. The anticipated salary/hourly range for this position is $47,000- $58,000 per year.
Our benefits include:
• Medical, Dental, Vision Insurance
• Flexible work options
• 401K/Profit Sharing (6% company match)
• Company paid life, AD&D, and short/long term disability
• Paid time off (PTO)
• Paid holidays (twelve per year)
• Tuition reimbursement
Bias-Free Hiring Practices:
Lake Superior Consulting is proud to be an Equal Employment employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
$47k-58k yearly 16d ago
IT Infrastructure Intern
Jack Link's Protein Snacks 4.5
Information technology/support technician job in Minneapolis, MN
Running with Sasquatch is more than just a clever marketing campaign. As a Jack Link's team member, Running with Sasquatch means we roll up our buffalo plaid sleeves and do the hard work first. We don't shy away from challenges. In fact, we push hard and take risks. True to our North Woods roots, we're a bunch of ordinary people who accomplish extraordinary things by driving results with innovation, creativity and a clear sense of urgency. Like our awesome protein products, we have an unwavering passion for quality, and you won't find anything artificial here. What you see is what you get…authentic, humble and fun people who Run with Sasquatch!
Running with Sasquatch takes a team. We invite you to run with us, succeed with us, and celebrate with us. Most importantly, Feed Your Wild Side with us on our journey to be the dominant global leader of branded protein snacks!
Jack Link's Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Still family-owned and operated with headquarters in Minong, Wisconsin, Jack Link's also has a large corporate hub in Downtown Minneapolis, Minnesota, and operates a total of 11 manufacturing and distribution facilities in four countries. Jack Link's produces high-quality, great-tasting protein snacks that feed the wild sides of consumers around the world. Jack Link's Protein Snacks family of brands includes Jack Link's, LK, World Kitchens Jerky, Bifi and Peperami.
Job Description
Come Run with Sasquatch as an IT Infrastructure Intern during the summer of 2026 in our Support Center in Minneapolis, MN.
As our intern, you will have the opportunity to gain hands-on experience through formal and informal training, building and supporting servers, networks, and security platforms, troubleshooting problems, attending events, networking with fellow interns, working with key Jack Link's leaders and team members. At the completion of your internship, you will conduct a final presentation on your internship experience.
As an IT Infrastructure Intern with Jack Link's, you will work closely with the technology and business teams, gaining formal and information training.
IT Infrastructure Technical responsibilities:
Gain an understanding of Infrastructure Engineering
Overview of data Center and remote site design and operations
Gain understanding of virtualization platforms such as VMware
Learn how data protection works
Gain experience with Disaster Recovery Strategies
Discover the power of hyperconverged technologies
Gain understanding of network infrastructure both LAN and WAN
Gain Experience securing large production environments
Create documentation to support a global Infrastructure
Develop an understanding of Infrastructure as code
Develop skills in project management and working with international partners
Develop skills required to analyze, operate, and build production environments
IT Infrastructure Business responsibilities:
Attend meetings between business teams, IT Infrastructure, and help desk teams
Identify and define business questions and associated infrastructure needs
Partner with business team to create actionable infrastructure deliverables and insights leveraging an iterative approach
Create documentation to support a global infrastructure
Present IT Infrastructure deliverables to business partners for review and feedback
Final presentation to leadership team to recap experience
Qualifications
Required Education:
Pursuing a Bachelor's or Master's degree in Information Technology with a focus in Business Administration, Marketing, or Finance
Completed at least two years of college coursework in Information Technology with a focus in Business Administration, Marketing, or Finance
Preferred Education:
Junior or Senior Status in degreed program.
Required Skills:
Ability to work autonomously, prioritize and meet deadlines within specified time constraints
Team player with a “can do” attitude
Ability to adapt in a changing work environment
Strong verbal and written communications skills
Ability to work with an iterative and incremental IT environment
Additional Information
JACK LINK'S CORE VALUES:
Be Real, Speed Matters, Stewardship, Relationship Driven, Self-Discipline, and Show Awesome Character.
T
he salary range for this role is $22 to $24 per hour for a Bachelor's degree candidate and $29 per hour for a Master's degree candidate. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, and candidate skill set and experience.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
Jack Link's provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.
E-VERIFY:
Jack Link's is participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For information about the E-Verify program, please visit: ***************************************
All your information will be kept confidential according to EEO guidelines.
$22-24 hourly 7d ago
Entry‑Level IT Repair Technician (Apple, Chromebook & PC)
Gophermods
Information technology/support technician job in Minneapolis, MN
Pay: $16-$21 per hour (experience‑based) +
performance bonuses
+commissions
Job Type: Full time and Part time
Schedule: Monday-Friday, Day shift, No nights, No weekends (7:00am-3pm / 8:00am-4pm)
Why You'll Love This Role
Be home for dinner: steady weekday daytime schedule
Company-paid CompTIA A+, Network+, Security+ certification pathway
Clear promotion ladder to Senior Tech, Team Lead, and Education Ops Manager
14 PTO days + option for 2 additional weeks unpaid + paid major holidays
50 % employer-paid medical, dental, vision + 4 % 401(k) company match
Disability: Short‑ and long‑term coverage included.
Support local schools & businesses while working with the latest Apple, Chromebook, Surface and Windows devices
Launch your career in tech with a hands‑on IT technician role at Gophermods! If you're a beginner IT technician or IT career starter looking for paid training, this entry level IT job is for you to gain hardware repair technician experience. You'll learn diagnostics, troubleshooting, screen replacement, battery replacement, component replacement, and full laptop/desktop repair workflows across Apple (MacBook and iPad), Chromebook, Windows laptop and Microsoft Surface, and desktop repair.
What You'll Do
Repair & Refurbish: Diagnose, troubleshoot, and repair Chromebooks, MacBooks, Windows laptops, iPads, tablets, and desktops. Perform screen, battery, and component replacements, as well as full device refurbishments.
Education & Business Projects: Support K-12 districts and business clients with device repair, device fleet management, and large-scale deployments.
Provision & Deploy: Configure, image, and deploy devices with white-glove care and enterprise-level precision for managed device services.
Logistics & Asset Care: Assist with IT logistics, parts handling, and asset management. Maintain accurate documentation, ticketing, and invoicing in company systems.
Teamwork & Efficiency: Keep a clean, safe, and organized workspace, and collaborate with teammates to streamline repair workflows and meet evolving client needs.
Training & Certifications (Paid)
Paid IT training with hands‑on computer technician training from day one-learn how to learn IT and learn computer repair the right way.
Clear IT pathway with IT skills development: grow from electronics and hardware technician to senior roles which include Team Lead and Education Operations Manager.
You'll Thrive Here If You…
Want a hands‑on job in a collaborative team environment with a people‑first culture and real growth opportunities.
Communicate clearly, stay organized, and can lift up to 35 lbs.
Are excited about a tech job that blends computer services and electronics services for the community.
About Gophermods & Our Clients
Gophermods is a Minnesota IT solutions company delivering IT, computer, and electronics services across the Twin Cities. We specialize in managed IT services for schools, business IT support, white glove provisioning, device configuration, device deployment, IT logistics, and IT asset management-with a strong foundation in device repair that started in the retail space.
Areas that we service: Minnesota / Twin Cities-Minneapolis, Saint Paul, Bloomington, Richfield, Edina, Roseville, Eagan.
How to Apply
Click Apply Now. Quick phone screen, then a couple of on‑site meetings to see the workspace and meet the team.
$16-21 hourly Auto-Apply 60d+ ago
IT Systems Administrator
Minnesota Cannabis Services
Information technology/support technician job in Edina, MN
Job Description
At Minnesota Cannabis Services, we're not just building businesses - we're building the people who make them great. Our team partners with leading operators across cultivation, manufacturing, distribution, and retail to deliver world-class expertise in legal, finance, analytics, marketing, HR, and technology.
We're looking for professionals who take pride in their work, move with purpose, and thrive in fast-changing environments. The kind of people who hold themselves to high standards, think creatively, and find satisfaction in solving hard problems.
When you join our team, you'll work alongside some of the most experienced leaders in the industry - professionals who share their knowledge freely and lead by example. You'll be challenged, supported, and trusted to take ownership of meaningful work that shapes the future of one of the fastest-growing industries in America.
About the Role
As an IT Systems Administrator, you'll play a key role in ensuring the stability, security, and performance of our multi-state retail and corporate technology infrastructure. You'll manage servers, networks, cloud systems, and user support across retail, cultivation, and corporate environments-supporting operations that run 365 days a year.
This is a hands-on role for a disciplined, detail-oriented IT professional who thrives in a fast-moving, growth-oriented environment. You'll be trusted with mission-critical systems that power everything from point-of-sale to compliance, communications, and analytics.
You'll partner closely with business leaders and store operators to align technology with operational excellence, ensuring uptime, efficiency, and security across all business units.
What You'll Do
Administer Windows and Linux servers, ensuring system reliability, patch management, and uptime.
Oversee network infrastructure including Ubiquiti Unifi firewalls, switches, VPNs, and wireless systems across multiple locations.
Manage user accounts, access control, and device provisioning via Google Workspace, Microsoft Intune, and other identity platforms.
Implement and maintain IT security standards and compliance policies.
Support and troubleshoot corporate and retail systems (POS, camera systems, access control, etc.).
Monitor system performance, perform backups, and ensure disaster recovery readiness.
Collaborate with vendors and internal departments to resolve escalated IT issues efficiently.
Maintain accurate asset inventories and documentation across all technology systems.
Provide Tier 2-3 technical support for employees, ensuring minimal downtime.
Contribute to IT projects including new site deployments, cloud migrations, and process automation initiatives.
Who You Are
You are dependable, adaptable, and thrive in high-accountability environments. You're a self-starter who embraces technology, documentation, and process discipline. You see IT as a service function that empowers people and drives business performance.
You balance hands-on technical ability with strong communication and project management skills-and take pride in ensuring safe, secure, and efficient operations every day.
Why Join Us
We're building one of the most innovative and operationally disciplined cannabis organizations in the country. This role offers the opportunity to work with a fast-scaling enterprise environment that values meritocracy, innovation, and accountability. You'll have exposure to cutting-edge retail technology systems, multi-site infrastructure, and leadership opportunities in a rapidly growing industry.
Compensation and Benefits
Salary: $85,000 - $110,000 annually (DOE)
Health, Dental, and Vision insurance
Paid Sick Leave (PSL) and Personal Time Off (PTO)
7 paid holidays
Free Employee Assistance Program (EAP)
Employee discount program with national retailers
Skills
Network & Systems Administration
IT Security & Compliance
Cloud Infrastructure (Google Workspace / Azure / Intune)
Hardware & Software Troubleshooting
Documentation & Process Management
Vendor & Asset Management
Cross-Department Collaboration
Disaster Recovery & Backup Strategy
End-User Support
Automation & Efficiency
Qualifications
3+ years in IT administration or infrastructure support
Experience with Windows Server, Linux, and cloud environments
Familiarity with network hardware (Unifi, Cisco, or equivalent)
Knowledge of POS and access control systems preferred
Understanding of security frameworks and compliance standards
Strong documentation, communication, and problem-solving skills
Must be 21+ and eligible for employment in the cannabis industry
Company Values
Integrity • Accountability • Dependability • Innovation • Efficiency • Teamwork • Commitment to Excellence • Meritocracy • Safe & Secure • Adaptability
At Minnesota Cannabis Services, we believe great teams are built on trust, initiative, and follow-through. We invest deeply in our people - providing mentorship, on-the-job training, and opportunities for advancement across multiple sectors of the cannabis industry.
Here, you'll be part of a high-performing culture that values precision, reliability, and continuous improvement. Every project is a chance to grow your skills, strengthen your leadership, and contribute to something that matters.
If you're driven, resourceful, and ready to make an impact, we want you on our team. Apply today and take the next step in your career with Minnesota Cannabis Services.
$85k-110k yearly 3d ago
Learn more about information technology/support technician jobs