IT Support Technician
Information Technology/Support Technician Job 27 miles from Moncks Corner
We are looking for a proactive IT Support Technician to join our expanding team. In this role, you will support users both onsite and remotely, working closely with the IT Director to maintain and enhance our IT infrastructure, resolve technical issues, and support office expansion initiatives.
Key Responsibilities:
Provide technical support for hardware, software, and network issues
Troubleshoot a wide range of technical issues, including computers, mobile devices, printers, and network connectivity
Respond to and resolve support requests via phone, email, and in-person
Assist with the installation, configuration, and maintenance of IT equipment and software
Perform routine system checks and updates to ensure security and efficiency
Support users across multiple locations, including remote offices
Manage and monitor remote systems, including WiFi, networking, and access control
Answer inbound technical support calls
Document and track support requests and resolutions in the help desk system
Collaborate with the IT Director on IT projects and initiatives
Assist with user onboarding and offboarding processes
Manage, maintain, and troubleshoot conference rooms and AV equipment
Configure and deploy network infrastructure for new remote offices
Manage data backup procedures to safeguard critical business data and ensure data recovery in case of system failures or disasters
Qualifications
Technical Support and Troubleshooting skills
Desktop Computers and Printer Support experience
Working knowledge of Active Directory, Windows Server, and Microsoft 365
Experience with Ubiquiti is a plus
Strong problem-solving abilities
Excellent communication skills
Ability to work independently and manage time effectively.
Relevant certification in IT or related field
Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching; May require lifting-up to 50+ pounds; requires normal range of vision and hearing with or without accommodations.
Must have a valid driver's license
Opportunity for travel to remote offices for support and special projects
Scheduled weekend and after hours' work as needed
IT Field Service Technician
Information Technology/Support Technician Job 27 miles from Moncks Corner
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at **************************
Axiom Technologies is an Equal Opportunity Employer and encourages applicants from all backgrounds and genders to apply, including, Aboriginal and Torres Strait Islander candidates
Roles and Responsibilities:
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk to clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
IT Skills and Experience
Desired Experience:
Experience in the medical field is preferred but not compulsory
Have a car to travel to spoke sites
Willing to work in shifts roster (Morning, afternoon and night shift).
Computer OS/Peripherals troubleshooting
Handling Different PC Operating Systems ( Windows 7/8 and 10)
Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
Basic knowledge of SOE and group policies
Printer support
Good knowledge of MS Office tools installation & troubleshooting
Excellent customer service and people skills
Field experience supporting a variety of technologies and services
Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Personal Attributes:
Excellent End-user computing skills.
Good knowledge of Infrastructure support.
Strong analytical and problem-solving capabilities
Well organized and extremely detail-oriented
Strong customer service ethic and great communication skills, both oral and written
Passionate about delivering quality no matter what you are doing
Can work both independently and in a collaborative team-oriented environment
A self-starter, motivated to push the limits and think outside of the box
Fondness for solutions that are simple, elegant, and effective
Ability to work with and maintain confidential information
In-depth knowledge of:
Windows OS (e.g. XP, Vista, Windows 7, 10)
Microsoft Office applications
PCLaptop hardware
PCLaptop peripherals, including printers
Mobile devices
Basic knowledge of:
Active Directory
Exchange
Apple OS
SCCM
Experience in a similar role
2+ years of relevant experience.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to ********************************
Help Desk Analyst
Information Technology/Support Technician Job 27 miles from Moncks Corner
About Us:
We are a dynamic architecture and design firm focused on creating transformative spaces. We are looking for a proactive Help Desk Analyst to provide essential IT support, ensuring our team's technology runs smoothly across multiple offices.
Key Responsibilities:
Act as the primary contact for hardware, software, and network troubleshooting, providing prompt support to end users.
Troubleshoot industry-specific software like Autodesk Revit, Bluebeam Revu, and Adobe Creative Suite.
Manage user accounts, hardware setups, and software installations, ensuring secure configurations.
Utilize Kaseya Datto for help desk ticketing, tracking, and resolving support requests.
Assist in maintaining and troubleshooting printers, large-format plotters, and office equipment.
Provide remote support via Datto RMM/Splashtop RDP and TeamViewer for employees across multiple locations.
Collaborate with the IT team on cybersecurity best practices, including monitoring for potential threats and implementing security updates.
Preferred Qualifications:
2+ years of IT support experience, ideally within an architecture or design firm.
Proficiency with Windows and mac OS operating systems.
Experience with Kaseya Datto or similar help desk ticketing systems.
Familiarity with Autodesk Revit, Bluebeam Revu, and Adobe Creative Suite.
Basic networking skills, including VPN setup and Wi-Fi troubleshooting.
Exposure to cybersecurity concepts and experience implementing security measures.
Strong communication, problem-solving, and multitasking abilities.
Why You'll Love Working Here:
Join a creative, collaborative team working on exciting design projects.
Exposure to innovative technology solutions and cybersecurity practices.
Competitive salary, benefits package, and opportunities for career development.
IT Support Analyst
Information Technology/Support Technician Job 27 miles from Moncks Corner
MAU is hiring an IT Support Analyst for Robert Bosch in Charleston, SC. As an IT Support Analyst, you will install, diagnose, maintain, and upgrade or replace hardware to ensure optimal performance. This is a direct-hire opportunity.
Benefits Package:
401k
401k matching
Extended leave
Sick leave
Life insurance
Health insurance
Dental insurance
Vision insurance
Accidental loss
Short term disability
Long term disability
Paid vacation
Paid holidays
Paid time off
Opportunity for advancement
Shift Information:
Monday to Friday; 8:00 AM to 5:00 PM
Required Education and Experience:
Bachelor's degree OR
8+ years of IT experience in a manufacturing environment
General Requirements:
Strong technical expertise in IT client hardware, hands-on troubleshooting skills, and the ability to interpret technical manuals and procedural documentation
Proficient in analyzing complex issues and delivering effective solutions
Familiarity with Microsoft Office products and software distribution systems (e.g., MSSCCM)
Skilled in prioritizing and executing tasks efficiently in high-pressure environments, with a strong customer service orientation
Collaborative team player who thrives in diverse environments and can serve as a trusted business advisor and resource for colleagues
Sound understanding of local, regional, and global business needs, with the capability to translate them into IT solutions
Experienced in gathering customer requirements across various IT domains, even outside of specific technical expertise
Essential Functions:
Provide Tier 2 support for facility computer systems, computers, and peripherals
Install, diagnose, maintain, and upgrade/replace hardware to ensure optimal performance
Represent the central IT organization at regional locations and act as a customer advocate within IT
MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.
All Applicants must submit to background check and drug screening
Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position
EOE
Desktop Support Specialist
Information Technology/Support Technician Job 27 miles from Moncks Corner
Job Title:- Desktop Support Technician
Job Type:- Full-time (Contractual role for 1 Year)
The L2 Desktop Support Technician is responsible for providing advanced technical support and
troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and
software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2-4 years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
IT Service Desk Technician
Information Technology/Support Technician Job 27 miles from Moncks Corner
Encore Talent Solutions is seeking an IT Service Desk Technician for an end client requirement. The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to communicate effectively within the team and to end-users. As a member of the IT Service Desk, the IT Service Desk Technician will work closely with senior team members to implement predefined processes and assists with the creation of new SOPs, Knowledge Base articles, and other forms of support documentation.
Position Description (Essential Duties & Responsibilities)
Support and troubleshoot workstation, software, and network related issues
Perform systems administration for Office 365, Active Directory, and workstations across multiple locations
Escalate issues through the proper channels with detailed information
Manage incidents according to urgency and impact
Clearly document support issues and all resolution steps in ticketing system
Monitor trends from reported incidents to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
Update incidents and request, while maintaining good communication with the end-user until issue is resolved
Provide Telephony administration and support using BroadSoft
PC hardware imaging, and configuration
Consistent and accurate updating of Asset information in the CMDB
Workstation setup and cable management
Create and update Knowledge Base articles including, technical, and self-help documents
Ability to lift and carry IT hardware
Up to 10% travel possible
Perform additional duties as necessary
Knowledge/Skills/Experience
Basic (Required)
1-3 years of Service Desk, Help Desk or Support Center experience
Proficient technical support skills with Dell and Apple hardware, Windows 10, mac OS, iOS and Android devices
3+ years of experience troubleshooting technology related issues
Practical understanding of Group Policy, Active Directory, DNS and DHCP etc.
Experience supporting PC's in a Windows Active Directory environment
Prior experience using remote tools such as TeamViewer
Ability to work well independently and as part of a team
Excellent written, verbal, and interpersonal communications skills
Preferred
4+ years of experience working as a Service Desk Technician
A+ Certification, Network+ Certification
Associates or bachelor's degree in an IT related discipline
Knowledge of Information Technology Service Management (ITSM) systems
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Junior System Administrator
Information Technology/Support Technician Job 17 miles from Moncks Corner
Jr. System Administrator
Rate: $20/hr - $25/hr
Required Skills
Experience with Google Admin Console
Experience with Active Directory (creating accounts, resetting passwords, etc)
Nice to Have Skills & Experience
Associates or Bachelor's degree in IT field of study
MDM experience
Job Description
Insight Global is seeking a Jr. System Admin to join one of our education clients for a long-term contract in Charleston, SC. Qualified candidates must be able to work on-site in North Charleston, M-F and be flexible to work off-hours for any deployments to avoid customer impact. This person will join a team of 4 to support 90 local sites and work on various network projects.
Hardware Restoration Specialist
Information Technology/Support Technician Job 17 miles from Moncks Corner
The Charleston Hardware Company, established in 1999, specializes in antique reproduction hardware sales and restoration services. . We work closely with building professionals and homeowners to provide customized and bespoke hardware solutions.
Role Description
This is a full-time on-site role as a Hardware Restoration Specialist at Charleston Hardware Co. in North Charleston, SC. Our hardware is cast in India. Finishing and packaging is done at our warehouse. The job entails fine tuning with the use of drill press, sand blaster, polishing wheels and hand antiquing order per requirements. There is both an
artistic and engineering
component to this position.
Qualifications
Critical eye for detail
pursuer of perfection
able to work independently
Excellent problem solving skills
Artistically inclined
IT Support Technician
Information Technology/Support Technician Job In Moncks Corner, SC
This position typically provides performance of the daily operations and functions necessary to maintain computer systems and related data processing equipment. ESSENTIAL JOB FUNCTIONS: * Loads peripheral equipment with selected materials such as tapes and printer paper for operating runs.
* Observes and troubleshoots equipment operation and error lights in order to detect malfunction.
* Records problems which occur and places service calls.
* Answers telephone calls to assist computer users encountering problems.
* Maintains equipment, software and media inventory records.
* Consults with hardware vendors and employees to solve problems impeding computer processing.
* Performs diversified duties including answering incoming telephone calls, entering information and data into the computer system, drafting, editing and distributing correspondence as well as other related duties as assigned.
* Prepares complex reports, record management and/or retention and general bookkeeping duties which may include use of financial software.
* Troubleshoots existing applications and consults with IT staff for solutions on computers.
* Performs system maintenance functions as directed including windows and office updates and other software updates.
* Educates office personnel in the use of software and utilities.
* Maintains PC workstations.
* Serves as first contact for helpdesk operations.
* Troubleshoots hardware problems on workstations, printers, copiers and cell phones.
* Researches technical issues as well as future products that may beneficial.
* Utilizes existing software to keep an inventory and maintenance agreements and contacts technicians for equipment repairs.
* Establishes and maintains relationships with individual and business customers and provides assistance with problems these customers may encounter.
* Analyzes problems to develop solutions involving computer hardware and software.
* Applies theoretical expertise and innovation to create or apply new technology.
* Oversees the daily performance of computer systems.
* Trains staff and users to work with computer systems and programs.
* Performs other duties as assigned.
* Associate's degree in a related field;
* Three (3) years of computer experience;
* Or equivalent education, and/or experience.
* Must have and maintain a valid driver's license for South Carolina with safe driving record;
Special Requirements:
* A+ certification desired;
* Basic knowledge of standard cabling practices and cabling color codes;
* Departmental testing may be administered during interview;
* A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file.
* This is a safety sensitive position and is subject to random drug and alcohol testing.
Knowledge, Skills and Abilities:
* Skill in excel with attention to detail for working with departmental projects.
* Skill in filing, customer service, math, data entry and correct grammar usage.
* Skill in the use of general office equipment.
* Ability to be detail oriented and have excellent customer service and communication skills, both written and oral.
* Ability to efficiently complete tasks by following established guidelines/procedures with minimal direct supervision.
* Ability to use computers.
* Ability to repair, develop or install software, hardware and systems.
* Ability to establish policies and create plans for and guide implementation of systems.
This position requires the employee to reach, pull and push with hands and arms; stand; use hands to handle, feel, finger, grasp or operate objects, tools or controls; sit; climb or balance; stoop, kneel, crouch or crawl; use mental acuity and repetitive motion; and walk, talk and hear. The employee must frequently lift and/or move up to forty (40) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The work is regularly performed in a relatively safe, secure and stable work environment. Thirty-seven and one half (37.5) hours per week. Normal working hours are Monday through Friday from 8:30am to 4:30pm with the ability to work flexible hours when necessary. Will serve in a departmental on-call rotation for emergencies. Scheduled hours/days, job location, duties and any other information contained herein is subject to change. May be required to work extra hours and to perform extra or different duties during emergency situations.
Warranty Coordinator & Technical Support Specialist
Information Technology/Support Technician Job 17 miles from Moncks Corner
Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Careers ❯ ❯ Warranty Coordinator & Technical Support Specialist **Warranty Coordinator & Technical Support Specialist**
**Warranty Coordinator & Technical Support Specialist**
North Charleston, SC, United States of America In-Person | $80,000 **Position Summary**
As a Warranty Coordinator & Technical Support Specialist, you will play a crucial role in ensuring customer satisfaction by efficiently managing warranty claims, providing technical support to dealers, and representing the company at trade shows and training events. You will be responsible for evaluating warranty claims, maintaining detailed records, and collaborating with various teams to address technical issues promptly.
**Responsabilities**
* **Evaluate Warranty Claims:** Review and assess warranty claims submitted by dealers and customers, ensuring compliance with warranty policies and procedures.
* **Technical Support:** Provide technical assistance to dealers and customers via phone, email, or occasional on-site visits, troubleshooting equipment issues and offering solutions.
* **Record Keeping:** Maintain accurate and up-to-date records of all warranty claims, including documentation of repairs, parts replaced, and customer communications.
* **Travel:** Travel occasionally to attend trade shows, dealer meetings, and training sessions to promote company products and provide technical training and support.
* **Collaboration:** Work closely with internal departments such as engineering, quality assurance, and customer service to resolve technical issues and improve product reliability.
* **Continuous Improvement:** Identify opportunities to streamline warranty processes, improve product quality, and enhance customer satisfaction.
**Experience**
Less than 5
**Skills**
* **Strong Communication Skills**: Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical audiences.
* **Analytical Skills**: Strong problem-solving and analytical skills, with the ability to evaluate warranty claims and identify root causes of equipment failures.
* **Detail-Oriented**: Exceptional attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize work effectively.
* **Customer Focus:** Dedication to providing exceptional customer service and ensuring customer satisfaction with prompt and effective resolution of warranty issues.
**Qualifications/Education**
* **Technical Background**: Previous experience in heavy equipment manufacturing or a similar industry is preferred.
* **Travel Flexibility:** Willingness to travel occasionally for trade shows, dealer meetings, and training events, both domestically and internationally.
**Benefits**
Join our team and become part of a dynamic company culture that values innovation, collaboration, and customer excellence. If you are passionate about heavy equipment and enjoy providing technical support to customers, we invite you to apply for the Warranty Coordinator & Technical Support Specialist position.
* **If you are interested in this job offer, please send your resume to this email address: ******************
Cyber Technology Support Specialist
Information Technology/Support Technician Job 27 miles from Moncks Corner
Apply now Job no: 496632
Work type: Grant employee
Salary: $55,000
Payscale: Unclassified
Job Responsibilities:
Desk Side Analyst (Charleston, SC)
Information Technology/Support Technician Job 27 miles from Moncks Corner
Make a difference. Be happy. Grow your career.
The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
Position Responsibilities:
Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
Maintain accurate hardware production inventories and spare stock
Troubleshooting some software as needed
Adheres to all documented processes
Travel to off-sites to provide the same level of support as the main campus assignment
Assist with project assignments to implement new technologies or hardware
Provide on-call and project support as needed
Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment
Position Requirements:
Demonstrate a deep understanding of the technical environment and its business return.
Strong communications; written and oral
Have the necessary communication and interpersonal skills to interact with clients at all levels
Can keep up to date with technology as it develops and inform their clients of the potential impact.
Be self-managing and capable of prioritizing workload based on client requirements.
The ability to work under pressure within a team and the ability to multitask are important attributes for this role
The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills
Maintain a clean and orderly work environment.
The candidate will need to be able to take direction from leads and react to downtimes in the environment.
Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
Education and Experience:
Bachelor's degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience
Tech Support Analyst
Information Technology/Support Technician Job 27 miles from Moncks Corner
**Remote** Charleston, South Carolina, United States **Description** Hey, we're Elevar (recently acquired by Buxton). We help direct-to-consumer (D2C) brands like Vuori, SKIMS, Glossier, and thousands of others on Shopify supercharge their conversion tracking and analytics. Our server-side conversion tracking technology transforms shopping behavior into structured, trackable events with attribution, resulting in near 100% conversion accuracy. This unique approach helps our customers generate more revenue from their site and existing marketing campaigns, without changing anything (Product Value ROI for the win!).
But -- we aren't helping as many D2C brands as we could and should be. And that's where you come in. We're on the hunt for a Tech Support Analyst to join our growing team.
**Key Responsibilities:**
* Support Shopify merchants with advanced ecommerce tracking solutions, focusing on behavior analytics.
* Provide expert technical support to internal teams and external partners on ecommerce tracking issues, with a strong emphasis on Google Tag Manager, Shopify backend, GA4, and Facebook Business Manager.
* Investigate and resolve complex tracking discrepancies, ensuring data accuracy and reliability across all platforms.
* Collaborate closely with cross-functional teams to design and execute tracking strategies aligned with business objectives.
* Continuously monitor tracking performance, proactively identifying opportunities for optimization and enhancement.
* Document tracking configurations, best practices, and troubleshooting procedures, providing training and guidance as needed.
**Requirements**
* Minimum of 3 years of hands-on experience in ecommerce behavior analytics tracking.
* Proficiency in Google Tag Manager, Shopify backend, GA4, and Facebook Business Manager is essential.
* Deep understanding of ecommerce tracking principles and methodologies, with a focus on behavior analytics.
* Strong technical aptitude, including proficiency in JavaScript, HTML, and CSS.
* Experience working with large datasets and conducting advanced data analysis.
* Excellent communication and collaboration skills, with the ability to work effectively across teams.
* Self-motivated with a relentless drive for continuous improvement.
**Benefits**
Benefits & Perks at Buxton
Buxton has been taking care of its employees and their loved ones for 30 years with a commitment to providing quality benefits programs that are comprehensive, flexible, and affordable. Giving employees the best in benefit plans is one way we can show that, as an employee, you are our most important asset.
* Benefits effective the first day of the month following hire date!
* Health benefits, company-paid long-term disability, voluntary short-term disability, company-paid Life and AD&D insurance, voluntary supplemental Life insurance (employee/spouse/child), and health and dependent care flexible spending accounts all effective the first day of the month following the month of hire.
* Free Virtual Medical Visits for employees and dependents enrolled in a medical plan.
* Quarterly enrollment 401(k) Savings and Investment Plan with 50% company match up to 6% of the employee contribution. 100% vested in only 3 years!
* Front-Loaded Paid Time Off (PTO)
* Employee Assistance Program
Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders. Please note that while we value global perspectives, we are unfortunately unable to sponsor work visas at this time. Applicants must be currently authorized to work in the United States.
About Buxton
Buxton is the global leader in retail customer analytics. Backed by 30 years of expertise, we leverage a unique blend of data, analytics, and AI to empower businesses to understand their customers, increase the efficacy of their marketing campaigns, optimize site selection, and drive growth. With our recent acquisition of Elevar, a dynamic conversion tracking solution for fast-scaling e-Commerce brands, together we create an omni-channel powerhouse, and aim to provide data-driven insights and shape the future of customer engagement across all channels.
Our commitment to diversity
At Buxton, we believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work. We value an environment of belonging, where diverse perspectives are celebrated, and each individual has the support and resources to thrive.
EEO statement
Buxton is committed to a diverse and inclusive workplace. Buxton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.
Tech Support Analyst
Information Technology/Support Technician Job 27 miles from Moncks Corner
Job Description
Hey, we're Elevar (recently acquired by Buxton). We help direct-to-consumer (D2C) brands like Vuori, SKIMS, Glossier, and thousands of others on Shopify supercharge their conversion tracking and analytics. Our server-side conversion tracking technology transforms shopping behavior into structured, trackable events with attribution, resulting in near 100% conversion accuracy. This unique approach helps our customers generate more revenue from their site and existing marketing campaigns, without changing anything (Product Value ROI for the win!).
But -- we aren't helping as many D2C brands as we could and should be. And that's where you come in. We're on the hunt for a Tech Support Analyst to join our growing team.
Key Responsibilities:
Support Shopify merchants with advanced ecommerce tracking solutions, focusing on behavior analytics.
Provide expert technical support to internal teams and external partners on ecommerce tracking issues, with a strong emphasis on Google Tag Manager, Shopify backend, GA4, and Facebook Business Manager.
Investigate and resolve complex tracking discrepancies, ensuring data accuracy and reliability across all platforms.
Collaborate closely with cross-functional teams to design and execute tracking strategies aligned with business objectives.
Continuously monitor tracking performance, proactively identifying opportunities for optimization and enhancement.
Document tracking configurations, best practices, and troubleshooting procedures, providing training and guidance as needed.
Requirements
Minimum of 3 years of hands-on experience in ecommerce behavior analytics tracking.
Proficiency in Google Tag Manager, Shopify backend, GA4, and Facebook Business Manager is essential.
Deep understanding of ecommerce tracking principles and methodologies, with a focus on behavior analytics.
Strong technical aptitude, including proficiency in JavaScript, HTML, and CSS.
Experience working with large datasets and conducting advanced data analysis.
Excellent communication and collaboration skills, with the ability to work effectively across teams.
Self-motivated with a relentless drive for continuous improvement.
Benefits
Benefits & Perks at Buxton
Buxton has been taking care of its employees and their loved ones for 30 years with a commitment to providing quality benefits programs that are comprehensive, flexible, and affordable. Giving employees the best in benefit plans is one way we can show that, as an employee, you are our most important asset.
Benefits effective the first day of the month following hire date!
Health benefits, company-paid long-term disability, voluntary short-term disability, company-paid Life and AD&D insurance, voluntary supplemental Life insurance (employee/spouse/child), and health and dependent care flexible spending accounts all effective the first day of the month following the month of hire.
Free Virtual Medical Visits for employees and dependents enrolled in a medical plan.
Quarterly enrollment 401(k) Savings and Investment Plan with 50% company match up to 6% of the employee contribution. 100% vested in only 3 years!
Front-Loaded Paid Time Off (PTO)
Employee Assistance Program
Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders. Please note that while we value global perspectives, we are unfortunately unable to sponsor work visas at this time. Applicants must be currently authorized to work in the United States.
About Buxton
Buxton is the global leader in retail customer analytics. Backed by 30 years of expertise, we leverage a unique blend of data, analytics, and AI to empower businesses to understand their customers, increase the efficacy of their marketing campaigns, optimize site selection, and drive growth. With our recent acquisition of Elevar, a dynamic conversion tracking solution for fast-scaling e-Commerce brands, together we create an omni-channel powerhouse, and aim to provide data-driven insights and shape the future of customer engagement across all channels.
Our commitment to diversity
At Buxton, we believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work. We value an environment of belonging, where diverse perspectives are celebrated, and each individual has the support and resources to thrive.
EEO statement
Buxton is committed to a diverse and inclusive workplace. Buxton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.
IT Support Analyst
Information Technology/Support Technician Job 27 miles from Moncks Corner
* Full-time * Legal Entity: Robert Bosch LLC ** Bosch Charleston is a part of a global network with close to 400,000 associates who make products that are "Invented for Life." The Bosch Charleston plant has a long history in the Lowcountry and was established in 1974. We **Drive.** to provide a safe and inspiring environment for our associates. We make a difference and delight our global customers by creating state of the art products.
Over the past five years we have contributed over 1 million USD to Science, Technology Engineering and Math (STEM) and environmental organizations in the Lowcountry through the Bosch Community Fund. Additionally, Bosch Charleston works closely with our partners to support these initiatives through volunteerism. There are many opportunities to get involved and we hope you will join us as we make a difference in the Lowcountry.
**Job Description**
Provide Tier 2 support for facility computer systems, computers and peripherals. Installing, diagnosing, maintaining and upgrading/replacing hardware while ensuring optimal performance. Represent the central IT organization at the locations within the region and act as an advocate for the customer within IT.
**Qualifications**
* A Bachelor's Degree or a minimum 8 years of IT manufacturing related experience.
* Technical knowledge of IT client hardware. Hands on troubleshooting experience. Able to read and understand technical manuals, procedural/process documentation.
* Able to analyze complex situations and provide solutions.
* Knowledge of Microsoft Office products, understanding of software distribution systems (MSSCCM)
* Ability to effectively prioritize and execute tasks in a high pressure environment. Exceptional customer service orientation.
* Ability to work in a diverse, team-oriented and collaborative environment.
* Able to serve as business advisor/consultant and as knowledgeable resource for others.
* Good understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business.
* Ability to gather customer requirements across a broad variety of IT topics. Not necessarily within the associates technical specialties.
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives • FIRST Robotics (For Inspiration and Recognition of Science and Technology) • AWIM (A World In Motion)
**Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.**
**Job Location**
IT Support Analyst
* 8101 Dorchester Rd, Charleston, SC 29418, USA
* Full-time
PC Support Technician
Information Technology/Support Technician Job 27 miles from Moncks Corner
Annual Salary: 48,184.50 - 50,583.00 Salary: $24.71 - $25.94 Department: General Government, Information Systems Division: PC Support FLSA: Non-Exempt Job Description: In this role, you will provide technical assistance and training to system users and install, modify, and make repairs to personal computer hardware and software systems as well as peripherals.
Examples of Duties:
* Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, scanners, plotters and external storage systems on user's premises.
* Loads specified software packages such as operating systems, application suites, cyber security software, and mobile communications software onto computers and verifies operations. Verifies system readiness and functions to ensure correct system operation.
* Provide Tier 1 technical support to computer users via the Help Desk by resolving software and hardware problems on City computers. Includes prioritizing incoming telephone, voice mail, e-mail, and in-person requests for technical support from users experiencing problems with computer hardware and software, server systems, peripherals, telephones, mobile devices, networking, and other computer-related technologies.
* Collects information about problem and enters all associated data into Help Desk service order/trouble ticket system for assignment and tracking.
* Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
* Troubleshoots and performs remedial actions to correct problems.
* Instructs users in use of PC and peripheral hardware and software.
* Coordinates activities with Help Desk and other Information Technology Department groups.
* Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
* Replaces defective, inadequate and outdated hardware and software.
* Refers major hardware problems to external service personnel for correction as warranted.
* Performs other duties as assigned.
Basic Qualifications:
* Associate's degree (AA/AS) or equivalent; and 2 years of related experience and/or training; or an equivalent combination of education and experience.
* Valid driver's license.
* Thorough knowledge of Microsoft Office or similar software.
Preferred Qualifications:
* Thorough knowledge of Microsoft Windows, Outlook, Access, Project, Excel and Word or similar software.
* Knowledge of IFAS/OneSolution financial software helpful.
Other Necessary Requirements:
* May require evenings, weekends, and holidays as scheduled.
* In the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule that is necessary to meet the City's needs.
The City of Charleston is firmly committed to Equal Employment Opportunity ( EEOC) as a fundamental policy to be implemented and observed in our daily operation. Our full EEOC statement can be found on our website: ********************* [charleston-sc.gov]
IT Operations Administrator
Information Technology/Support Technician Job 27 miles from Moncks Corner
Business
We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!
Job Title: IT Operations Administrator
Reports to: Director, IT
FLSA Status:
Exempt Supervise Others: No
Primary Responsibilities: The IT Operations Administrator is responsible for managing and maintaining the company's IT infrastructure, ensuring optimal performance, security, and availability. This role involves overseeing servers, networks, and other critical systems, as well as providing technical support and troubleshooting.
Skills & Competencies:
Technical Skills
• Technical Proficiency: Deep understanding of network architectures, cloud services, data center operations, and cybersecurity principles.
• IT Service Management (ITSM): Familiarity with frameworks like ITIL to design, deliver, and monitor IT services.
• Cloud Infrastructure Management: Experience with cloud platforms and managing cloud-based services.
• Network Security: Knowledge of network security protocols and compliance regulations.
• DevOps Practices: Understanding of DevOps methodologies and tools for continuous integration and delivery.
• Data-Driven Decision Making: Ability to analyze and interpret data to inform strategic decisions.
Soft Skills
• Leadership and Team Management: Ability to inspire and motivate teams, manage cross-functional teams, and delegate tasks effectively.
• Strategic Planning: Skills in developing and executing IT strategies, managing budgets, and driving process improvements.
• Communication: Excellent communication skills to convey complex technical information to non-technical stakeholders.
• Problem-Solving: Strong critical thinking and problem-solving abilities to address and resolve issues promptly.
• Adaptability: Flexibility to adapt to changing technologies and business needs. • Decision-Making: Ability to make informed decisions under pressure and consider various perspectives.
Essential Job Functions:
• Manage and maintain servers, networks, and other IT infrastructure components.
• Monitor system performance and ensure high availability and reliability.
• Perform regular system updates, patches, and backups.
• Troubleshoot and resolve hardware, software, and network issues.
• Implement and manage security measures to protect IT infrastructure.
• Collaborate with other IT staff to plan and implement new technologies.
• Document IT infrastructure configurations and procedures.
• Provide technical support to end-users and resolve IT-related issues.
• Ensure compliance with company policies and industry regulations.
Key Metrics & Responsibilities:
• Strong troubleshooting skills.
• Ability to communicate technical concepts to technical and non-technical audience.
• Able work independently and seek help when needed.
• Must be able to work in a high-pressure team environment, handle multiple tasks and react quickly to software problems and issues.
• Must adapt to rapidly changing technologies
• Interest in expanding one's knowledge in the technology industry
Physical Requirements:
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
• Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to or more than 50 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must have finger dexterity for typing/using a keyboard.
Environmental Requirements:
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time
Why work for Maymont Homes ?
Our Mission - “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!
Outstanding benefits package - our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.
Huge parent company - support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.
Career growth - with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.
#MYMT
Information Technology Intern
Information Technology/Support Technician Job In Moncks Corner, SC
Information Technology Intern Requisition Number: 7872 Location: Moncks Corner Position Type: Summer Unit Number - Unit Name: Experience Required: See Position Requirements Education Required: College Student Recruiting Start Date: Sep 17, 2024 Recruiting End Date: Jan 3, 2025 Job Posting: Internal and External
At Santee Cooper, we are committed to being the state's leading resource for improving the quality of life for all South Carolinians. Our team is passionate about innovation, solving complex challenges, and delivering high-quality solutions. We are looking for driven individuals who are eager to learn and contribute to cutting-edge projects.
**Position Overview:**
As an Information Technology Intern at Santee Cooper, you will work alongside our IT professionals to support various IT projects and daily operations. This role provides an excellent opportunity to develop your technical skills, work on real-world IT issues, and contribute to our technology initiatives.
**What We Offer:**
• Hands-on experience in various aspects of IT and Technology Management like Cybersecurity, Application Support and TS Project Management.
• Mentorship and learning opportunities from experienced professionals.
• Potential for full-time employment upon successful completion of the internship.
**Additional Information:**
• Internships begin on May 19, 2025
• Interns will work 40 hours per week for a period of 10-12 weeks
**Qualified candidates must:**
• Have completed their first year at a 4-year college/university or 2-year college/university (transfer program).
• Be pursuing a degree in Computer Science, Computer Engineering (EAC/ABET accredited programs are preferred) or related field of study.
• Successfully undergo pre-employment physical and drug screen if selected for this position.
**Salary Ranges:**
Rising Sophomore: $21.00 per hour
Rising Junior: $22.00 per hour
Rising Senior: $23.00 per hour
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
IT Support Analyst
Information Technology/Support Technician Job 27 miles from Moncks Corner
MAU is hiring an IT Support Analyst for Robert Bosch in Charleston, SC. As an IT Support Analyst, you will install, diagnose, maintain, and upgrade or replace hardware to ensure optimal performance. This is a direct-hire opportunity. Benefits Package * 401k
* 401k matching
* Extended leave
* Sick leave
* Life insurance
* Health insurance
* Dental insurance
* Vision insurance
* Accidental loss
* Short term disability
* Long term disability
* Paid vacation
* Paid holidays
* Paid time off
* Opportunity for advancement
Shift Information
* Monday to Friday; 8:00 AM to 5:00 PM
Required Education and Experience
* Bachelor's degree OR
* 8+ years of IT experience in a manufacturing environment
General Requirements
* Strong technical expertise in IT client hardware, hands-on troubleshooting skills, and the ability to interpret technical manuals and procedural documentation
* Proficient in analyzing complex issues and delivering effective solutions
* Familiarity with Microsoft Office products and software distribution systems (e.g., MSSCCM)
* Skilled in prioritizing and executing tasks efficiently in high-pressure environments, with a strong customer service orientation
* Collaborative team player who thrives in diverse environments and can serve as a trusted business advisor and resource for colleagues
* Sound understanding of local, regional, and global business needs, with the capability to translate them into IT solutions
* Experienced in gathering customer requirements across various IT domains, even outside of specific technical expertise
Essential Functions
* Provide Tier 2 support for facility computer systems, computers, and peripherals
* Install, diagnose, maintain, and upgrade/replace hardware to ensure optimal performance
* Represent the central IT organization at regional locations and act as a customer advocate within IT
#PS
IT Configuration Management Database Administrator (remote capability in NC, SC, FL, VA, AL, GA)
Information Technology/Support Technician Job 17 miles from Moncks Corner
As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years.
SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve and our team members share core values that make SouthState a great place to bank, and a great place to work.
SUMMARY/OBJECTIVES
As the ServiceNow CMDB Administrator, you will be responsible for the overall administration, configuration, and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. The role will consist of working with the networking team on credentials of hardware, create new schedules, review, and resolve discovery errors. Your role will involve ensuring the accuracy, integrity, and reliability of the CMDB, as well as supporting various IT processes and initiatives related to configuration management.
ESSENTIAL FUNCTIONS
o Monitor for issues (firewalls, credentials, etc.) with the existing schedules.
o Create new schedules as network changes occur, such as acquisitions.
o Update existing credentials if security requirements change.
o Work with technical resources if new equipment requires new discovery processes/credentials.
o Continually monitor and optimize existing discovery configuration, i.e.. reduce discovery run-time.
o Administer and maintain the ServiceNow CMDB, including its configuration, data integrity, and ongoing synchronization with other IT systems and data sources.
o Perform regular audits and reconciliation activities to ensure the accuracy and completeness of CMDB data, identifying and resolving any inconsistencies or discrepancies.
o Collaborate with other IT teams to ensure proper integration and alignment of CMDB data with other IT processes such as incident, problem, and change management.
o Ensure the integration and support of the Configuration Management process to the other ITIL processes such as Incident, Problem, Change, Release, etc.
o Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting.
o Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required.
o Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations.
o Manage Configuration Item review attestations to ensure accuracy and completeness of undiscoverable configuration items maintained within the CMDB.
o Participates in the planning, designing, and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment.
o Manage and define Configuration Management exception criteria, as well as tracking, reporting and workflows.
COMPETENCIES
o Advanced knowledge MS Office tools, particularly Excel, PowerPoint, Visio, Word, and SharePoint
o Advanced understanding of businesses supported.
o Strong written and verbal communication skills
o Ability to learn and grasp new concepts and business processes quickly.
o Detail-oriented with ability to communicate with diverse stakeholders.
o Organizational skills: ability to multi-task and prioritize; strong attention to detail; ability to work in a dynamic environment, independently and within teams.
o Highly motivated self - starter.
Qualifications, Education, and Certification Requirements
Education: Bachelor of Science in Computer Science, a similar technical discipline or comparable experience
Experience:
o 3+ years relevant experience in a Service Asset & Configuration Management capacity and Service Mapping
o Solid experience in administering and configuring the ServiceNow CMDB, including CI classes, attributes, relationships, and workflows.
o Strong knowledge of configuration management principles and best practices.
o Proficiency in ServiceNow platform administration, including knowledge of ServiceNow ITSM modules.
o Familiarity with ITIL practices and processes, particularly in configuration management.
o Excellent problem-solving skills with a detail-oriented approach to data analysis and reconciliation.
o Strong communication and interpersonal skills to collaborate effectively with stakeholders at various levels.
o Ability to work independently and prioritize tasks in a dynamic, fast-paced environment.
o Demonstrated ability to assess environments, conduct gap analysis, recommend improvements, develop, and implement best practices, processes, and methodologies.
o Knowledge of workflow process documentation and analysis.
o Detail oriented with superior organizational and analytical skills.
o Self-motivated and able to work independently and take initiative in identifying and addressing challenges.
o Experienced in effectively coordinating multiple initiatives and working with conflicting priorities in a fast-paced environment.
o Superior written and verbal communication/presentation skills with the ability to interact with various stakeholders across the organization.
o Flexible to work in a constantly changing, high-pressure environment
Certifications/Specific Knowledge:
o ServiceNow certifications, such as Certified Implementation Specialist (CIS) for IT Service Management or Certified System Administrator (CSA), ITIL Practitioner Level Certification an asset are highly desirable.
TRAINING REQUIREMENTS/CLASSES
o Required annual compliance training.
o New Employee Orientation
PHYSICAL DEMANDS
Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.
WORK ENVIRONMENT
Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.