Information Technology/Support Technician Jobs in Muscatine, IA

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. Job Requirements: • Knowledge of computing and networking concepts and fundamentals • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. • Knowledge of computer security policies and a general overall knowledge of computer security concepts. • 1 year or more IT experience preferred, but recent college graduates will be considered Education Requirements: • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. • Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. Job Requirements: • Knowledge of computing and networking concepts and fundamentals • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. • Knowledge of computer security policies and a general overall knowledge of computer security concepts. • 1 year or more IT experience preferred, but recent college graduates will be considered Education Requirements: • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent Additional Information: • Metatarsals are required on the first day Business casual dress code.

Job Title: Computer Support Associate Type: ONLY on W2 contract (NO C2C) Length: 12 months Pay Rate - $26.43 per hour Additional Information: (9:30PM to 6 AM) • Metatarsals are required on the first day ** Visa sponsorship is not available, now or in the near future, for this position** This is 100% onsite - fully remote candidates will NOT be considered for this position Some travel between local Quad City facilities as needed may be required. Weekly or less frequency. Job Requirements:-Knowledge of computing and networking concepts and fundamentals -Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. -Knowledge of computer security policies and a general overall knowledge of computer security concepts. -1 year or more IT experience preferred, but recent college graduates will be considered -Experience with IT Support in a manufacturing environment is preferred, but not required. *** If this position may be interested to you, please email me back at ************************* (with your most up to date resume in word format) and advise the best time and number at which you can be reached***

The Sr IT Support Specialist position is expected to provide exceptional managed IT services to our clients and employees. Primary responsibilities include providing computer support to students, faculty, and staff which includes PC, server, LAN, telephony and software support. The Sr IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis. The support department runs 24x7x365 and the IT Support Specialist may be required to provide support outside of regular office hours or at off-site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, continued commitment to success and learning. Primary Responsibilities, Essential Functions and Requirements: Communication & Professionalism: The Sr IT Support Specialist's role is one that supports various clientele in technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position. Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request to eliminate repetitive steps. After completion, ensure user needs are met, and the issue(s) is fully resolved. Ensure professional and respectful communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences. Technical Support: Maintain and support Windows PC and MAC technology related equipment. Diagnose and repair telecom / networking infrastructure leveraging Network team for guidance. Develop Standard Operating Procedures, FAQs and maintain knowledgebase. Support of AD and Exchange user accounts. Maintain a current inventory of all technology-related equipment. Participate in departmental, program area and partner meetings. Be available in the event of outages and urgent needs (may be after hours). Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security-related issues. Reduce the risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer. Be accountable for the upkeep, maintenance, troubleshooting and repair of all supported A/V Implementations. Including but not limited to Projectors, TVs, Smart Screens, Audio Equipment, Computers, Tablets, and other technology devices that integrate or are used in conjunction with A/V implementations. Strong knowledge of audio-visual equipment which may include sound boards, mixers, audio amplifiers, speakers, video switchers, projection, cameras, microphones and cabling. Requirements Experience and Qualifications: Minimum 2 years' experience supporting Windows & MAC operating systems in a corporation environment Thorough knowledge of Windows desktop operating systems and basic office applications Experience administering user and group objects in Active Directory Experience administering Exchange mailboxes Experience with desktop imaging tools (SCCM is a preferred) Experience supporting Windows server platforms a plus Experience working with Group Policies, scripting and SCCM is a plus Experience supporting Cisco IP phones and Call Manager a plus Ability to provide after-hours support Strong interpersonal, communication and relationship building skills with the ability to be assertive, diplomatic and tactful with a diverse population group Attention to detail, systems processes and organizational skills Strong analytical and problem-solving skills Self-starter with the ability to work independently as well as in a team environment In-Depth experience with various Audio-Visual implementations and assessments along with actively coordinating with vendors and installation Value Added Skills: Mixing livestreams and hosted video events Video post-production a bonus Education, Certifications and Licensures: Four year or two-year degree is preferred; equivalent work experience is acceptable.

The Network Support Technician will provide basic-level support migrating voice communication services to a new VoIP platform. The work schedule will primarily be an 8-hour workday, starting between 7:00 a.m. and 9:00 a.m., Monday through Friday. Some limited evening and weekend work may be required. Primary duties will be provisioning, testing, installing, documenting, and supporting basic voice communication end points - including both hard and soft phones. This position will work in clinical, critical care, research, and office environments and will interact with all levels of personnel, patients, and visitors. This position requires excellent communication skills, the ability to organize and prioritize tasks, attention to detail, and strong team building skills. Position Responsibilities Performs voice communication system migration activities utilizing various management tools and techniques Provisions voice communication end points with a high level of accuracy Tests and installs voice communication end points; independently troubleshoots issues and escalates issues when necessary Provides customer support and training on voice communications at time of installation Creates and maintains documentation on voice communication systems, services, and inventory Works within a centrally managed enterprise IT environment Interacts professionally and respectfully with all levels of organization personnel Works closely and collaboratively with peer technicians and other project teams to promote consistent and excellent service delivery Education Requirements Associates degree in a related field or an equivalent combination of education and experience Experience Requirements Experience (typically 6 months to 1 year) supporting a VoIP communications platform in an IT environment Excellent customer service skills Excellent verbal and written communication skills Excellent organizational skills and the proven ability to successfully manage multiple and varied tasks Proven ability to bring a high level of detail and accountability to tasks Strong problem-solving skills and the ability to quickly learn new software Desired Qualifications Experience with Avaya VoIP platform Experience in a Healthcare enterprise IT environment Working knowledge of LAN/WAN networking Working knowledge of computer hardware and peripherals

GreenState Credit Union Salesforce Support Specialist US-IA-North Liberty Type: Exempt Full-Time # of Openings: 1 GreenState Credit Union The Salesforce Support Specialist will be a key member of the Enterprise CRM Team. Serves as an active participant in the ongoing support of business processes and employee experience of our Salesforce.com deployment. This individual will support the Salesforce Director and be a key player on the Salesforce team to enable our internal teams to better serve our members. Dedicated to supplying exceptional support to GreenState Salesforce users and will display passion for Salesforce, coupled with effective communication and problem-solving skills, to contribute to a successful user experience. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. Salary range for this position is $79,173.90 - $105,966.64 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Manage submission of new ideas and requests for Salesforce Financial Services Cloud. Manage internal information site on our Salesforce Strategy. Develop improved testing protocols for implementation across all service lines. Document quality assurance activities. Assist in the development and implementation of Salesforce enhancements, customization, and automation. Identify skill gaps in every team using Salesforce that can be addressed through Champions and/or Organizational Effectiveness team, and/or training conducted by this role. Review of Salesforce releasees, staying current with Salesforce features and leveraging any updates applicable to the organization. Act as liaison between trainers in other business units and Salesforce team. Stay updated on Salesforce releases and new features to advise on best practices and optimizations. Support Salesforce Team in administration of internal systems to test, deploy, maintain and modify processes. Manage Salesforce internal intranet site. Perform audits of Salesforce org to determine areas of clean up, repurposing, and removal, and identify additional opportunities for improvement by staying updated on new tools and capabilities. Assist with managing user ticketing system, serving as a point of contact for users to reach out to with Salesforce questions, concerns or requests. Contribute as needed to the evaluation, scoping, and completion of new development requests. Be part of a fast-paced team and participate in planning, documentation, and execution of Salesforce deployments. Communicate clearly and effectively with all team members. Maintain a positive, team-oriented mindset where team feedback is encouraged. Be part of a fast-paced team and participate in planning, documentation, and execution of Salesforce deployments. Performs other duties and responsibilities as assigned. Qualifications Bachelor's degree in business or related field and/or equivalent years' experience required. Minimum of 2 years' work experience in required field. Experience with Salesforce Financial Services Cloud platform. Demonstrated ability to meet deadlines, manage and prioritize simultaneous requests. Financial Services experience preferred and well versed in financial terminology. Ability, availability, and willingness to work significant additional hours as demanded by the workload and the credit union's rapidly changing competitive environment. Experience in supporting design and development of end user training and adoption. Excellent analytical, critical thinking skills required. Demonstrated knowledge of using Microsoft Office Suite required. Excellent Written and Verbal Communication Skills Required. Demonstrated ability to gain understanding of others' needs and provide effective solutions. Must be bondable. Reporting Relationship This position reports to the Salesforce Director. Supervisory Responsibilities This position is not responsible for the supervision of others. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #LI #ID PI0588a95fa5d9-26***********2

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance-driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness. Note: In-Person Interview Only. No Web-cam, No Exceptions. Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. HDS3 3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined. Additional Information Thanks and Regards, Ankur Bhatia

Help create, innovate and support the IT solutions that drive our business forward. From analytics to projects, enterprise systems to applications, strategy to operations, you will experience a breath of opportunities. We're using technology and innovation in every facet of our company. Our positions range from Network Administrators to IT Business Analysts to Cyber Security Specialists. Results **1 - 8** of **8** Page 1 of 1 Search results for "". Page 1 of 1, Results 1 to 8 of 8 Urbana, IL, US, 61801 Urbana, IL, US, 61801 Information Technology Sep 23, 2024 Camden, NJ, US, 08102 Camden, NJ, US, 08102 Information Technology Sep 17, 2024 Camden, NJ, US, 08102 Camden, NJ, US, 08102 Information Technology Sep 14, 2024 St Louis, MO, US, 63141 St Louis, MO, US, 63141 Information Technology Sep 13, 2024 Alexandria, VA, US, 22314 Alexandria, VA, US, 22314 Information Technology Sep 12, 2024 Davenport, IA, US, 52807 Davenport, IA, US, 52807 Information Technology Sep 4, 2024 Peoria, IL, US, 61615 Peoria, IL, US, 61615 Information Technology Sep 4, 2024 Camden, NJ, US, 08102 Camden, NJ, US, 08102 Information Technology Aug 29, 2024

About Operations Technology Solutions (OTS) Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon. Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Key job responsibilities Responsibilities include, but are not limited to: - Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. - Handling support requests and procedures across the network. - Assisting in training new hires. - Continuous learning of new technologies. - Supporting customers from multiple buildings in the area, as well as remote customers. - Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours. - Traveling within your local or regional area to support our customers. **BASIC QUALIFICATIONS** - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals - High school or equivalent **PREFERRED QUALIFICATIONS** - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer service Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit ***************************************** **Location:** US, Iowa, Davenport **Posted:** July 23, 2024 (Updated about 1 month ago) **Location:** US, California, Simi Valley **Posted:** August 18, 2024 (Updated 22 days ago) **Location:** US, North Dakota, Fargo **Posted:** September 25, 2024 (Updated about 2 months ago) **Location:** US, Tennessee, Maryville **Posted:** October 4, 2024 (Updated 23 days ago) **Location:** US, Iowa, Council Bluffs **Posted:** September 7, 2024 (Updated 23 days ago)

Employment Type: Full Time, Mid level Department: Information Technology Contact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United States Attorney's office. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: * Coordinates litigation support services (including trial preparation and presentation) in response to customer needs. Performs such services directly or in conjunction with the district's designated "Litigation Support Coordinator." Installs, configures, and maintains litigation support equipment; Develops standards and procedures for applications; and Coordinates efforts with other agencies involved in litigation team activities. * Litigation Support Systems Administration: Performs testing, quality assurance, configuration, installation, implementation, and maintenance of litigation support resources used for the transmission of information in data, voice, and/or video format. * Ensures systems availability, functionality, integrity, and efficiency. * Installs new or modified litigation support hardware and software. * Resolves hardware/software interface and interoperability problems. * Maintains and controls the district's litigation support equipment inventory. * Systems Security: Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. * Implements policies and procedures to ensure litigation support systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. * Promotes awareness of security issues among management and employees. * Implements programs to ensure users are aware of, understand and adhere to systems security policies and procedures * Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. * Diagnoses and resolves problems in response to customer-reported incidents; installs, configures, troubleshoots, and maintains customer hardware and software; and provides customer training including orientation for new users. * Performs other related duties as assigned. Qualifications: * Must be a U.S. Citizen * Bachelor's Degree (In related field) * Must be able to successfully complete a stringent Background Investigation and obtain the required Government Security clearance * Experience with Litigation Support principles, methods, and practices * Experience with Litigation Support systems development concepts * Performance monitoring principles and methods * Quality assurance principles * Familiarity with Technical documentation methods and procedures * Familiarity with Systems security methods and procedures * Oral and written communication techniques * Experience with Litigation support databases working with load files such as IPRO Eclipse and Relativity * Experience with Discovery processing hardware and software such as Law Pre-Discovery and Nuix systems * Familiarity with Quality control of incoming data to comply with District Electronically Stored Information (ESI) Specifications Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years we've been growing our government-contracting portfolio, and along the way we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. * Health, Dental, and Vision * Life Insurance * 401k * Flexible Spending Account (Health, Dependent Care, and Commuter) * Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Email: *******************

Job Purpose Provide exceptional customer service with high-level support to customers on a variety of issues specializing in troubleshooting the fiber internet, wireless internet, TV, and phone services. Respond to telephone calls and emails relating to Internet, TV, phone, electric, water, and other miscellaneous issues. Track and monitor problems to ensure a timely resolution. Sell and support communication products, have a complete understanding of cycle billing, and provide technical interface with other service departments within the Utility. Specific Responsibilities Troubleshoot customer issues with Communications Utility products and services (email, Internet, TV, phone), promoting communications services. Primary point of contact for residential troubleshooting, escalating to HelpDesk Technician II or Help Desk Technician III as necessary, and ensuring problems and solutions are achieved and documented. Using the approved communications model to ensure customers are handled efficiently and with respect, respond to customer telephone calls and emails as they relate to services and products provided by the Utility: Answer questions and perform business relating to all utilities, including, but not limited to residential applications for service, rates, promotions, policies, and service rules. Promote the use of and sell MPW communications services to customers. Create service orders for field personnel based on customer needs, calling out personnel depending on the situation. Accept payments over the phone and accurately enter the transactions. Other Responsibilities Identify, research, and resolve technical problems, notifying the appropriate department of the issue. Interact with other technical areas of the Utility to address customer concerns or identified problems with the network. Back up Customer Services Representatives as needed. Other duties as assigned.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Description: Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness. Note: In-Person Interview Only. No Web-cam, No Exceptions. Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. HDS3 3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined. Additional Information All your information will be kept confidential according to EEO guidelines.

Full-time Description The Desktop Support Technician is responsible for providing end user support and maintenance within the organization's desktop computing environment. This role will install, diagnose, repair, maintain and upgrade all PC hardware and technology-related equipment to ensure optimal performance. The Desktop Support Technician will provide solutions in person, by desktop remote, phone or e-mail in a timely, professional, and accurate manner while maintaining regulatory compliance. ESSENTIAL FUNCTIONS: • Troubleshoot and resolve hardware and software issues for Windows and Apple devices. • Diagnose printer and other peripheral devise failures and implement repair solutions. • Troubleshoot network connectivity challenges with the support of Infrastructure teams. • Implement virus detection and eradication procedures with the support of Cybersecurity. • Provide support of escalated service desk issues. • Provide IMAC Support - including IT equipment install, move, add or changes. • Track and resolve customer incidents and requests through the IT Service Management (ITSM) platform. • Ship, receive, and properly dispose of IT equipment through documented processes. • Provide Smart Hands support to assist other support groups such as Cybersecurity, Infrastructure and Server teams. • Manage inventory of IT assets including asset auditing. • Provide support to internal clients with video conference room equipment and ensure technology needs are met for meetings, conferences, etc. • Escalated support of Service Desk issues. • Participate in the creation and updating of Knowledge Base articles located in the ITSM platform. • Comply with all company or regulatory policies, procedures and requirements that are applicable to this position. • Foster and preserve a culture of diversity, equity, and inclusion. • Additional duties and responsibilities may be required to support the company's mission, vision and values. QUALIFICATIONS: • High school diploma or equivalent. • One year of corporate desk side support experience supporting and Windows operating systems, Microsoft Office 365, including Teams, and wireless (Wi-Fi and cellular) technology connectivity. • One year of experience using Active Directory. • Superior customer service skills • One year of experience with basic printer support. • One year of experience using IT Service Management tools. • Familiarity with HP hardware and service platform. WORKING CONDITIONS: • Duties are performed in a professional office environment. • Prolonged periods sitting at a desk and working on a computer. • Lifting and transporting heavy to moderately heavy objects, such as computers and peripherals. • Occasional evening and weekend work to support special events. • Participation in an after-hours on-call rotation. At QCR Holdings, Inc. we are committed to fostering and preserving a culture of diversity, equity, and inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger. QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status. It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.

Do you have strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so, Extended Technical Support at the University of Iowa may be the place for you! Information Technology Services (ITS) at the University of Iowa is seeking an Extended Technical Support IT Analyst to provide direct support, consultation, guidance, and training to users and identify technical solutions. This role will be responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in a PC and Macintosh environment. Responsibilities include: Collaborating with colleagues to design, install, and configure hardware and software solutions. Applying security patches and maintaining operational integrity of systems. Providing basic training to end users on supported systems. Administering public resource areas, ensuring a seamless experience for all. Explaining technical concepts to non-technical customers in a clear and friendly manner. Maintaining accurate software and hardware inventory records. Being a go-to resource for resolving IT-related issues promptly and effectively. This role will require considerable interaction with University staff and will require the ability to convey knowledge about information technology services, policies and procedures through excellent interpersonal skills and the ability to connect customers with the right solutions to meet their needs. This position is not eligible for University sponsorship for employment authorization. For a full job description, please send an email to **********************. About IT Services: Our mission is to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We are committed to cultivating a welcoming and respectful workforce culture where people of all backgrounds and perspectives are empowered to make a positive impact. We embrace this commitment as mission-critical in everything we do and embed it in hiring, incentive, retention, and career-development practices and initiatives. About IT Services: Our mission is to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We are committed to cultivating a welcoming and respectful workforce culture where people of all backgrounds and perspectives are empowered to make a positive impact. We embrace this commitment as mission-critical in everything we do and embed it in hiring, incentive, retention, and career-development practices and initiatives. Required Qualifications: Bachelor's degree in an appropriate discipline, or an equivalent combination of education and related experience in technical support may also serve to meet this required qualification. Professional support experience (typically 6 months or more) using varied technology concepts relating to electronic file storage, desktop management, networked print services, or other applicable technologies. Experience supporting Windows personal computers and laptops. Experience supporting printers, multi-function devices, etc. Experience supporting personal mobile computing devices (smartphones, tablets, etc.) Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions. Demonstrated excellent written and oral communication skills. Excellent interpersonal, customer service, and teamwork skills (including with technical peers). Ability to routinely move and transport computer equipment up to 50 pounds. Desirable Qualifications: Valid driver's license and ability to meet the University of Iowa's Driving Policy requirements. Experience supporting Apple computers and laptops. Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console. Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies. General knowledge of the services and technologies provided by ITS and the campus IT organization and environment. Position and Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission: Resume Cover Letter Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Melanie Bell at **********************. There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents our commitment to a welcoming and respectful work environment. Additional Information Compensation Contact Information

We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment. Responsibilities: Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan. Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications. Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy. Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines. Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution. Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems. Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS). Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment. Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks. Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care. Experience with Cerner electronic health record (EHR) systems and integration is preferred. Basic Qualifications The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract: Experience within a medical center and Biomedical Engineering department. OR, Experience working in or with the Veterans Health Administration (VHA) OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract. Role Specific Qualifications: A two-year associate degree or higher in an applied science or equivalent military training. A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking. Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory. Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems. Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of network test equipment and tools. Ability to read, analyze, and interpret technical literature, schematics, and drawings. Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Must be able to obtain and maintain the required federal public trust clearance for this role. Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. View all jobs at this company

Job Description We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Services Required (SOW) · Computer imaging · Desktop support · General networking skills The Band 1 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to the customers core operating systems and platforms and providing support and applying desktop fault resolution for the approved application suite. The ideal candidate should have 1-2 years experience in Windows Desktop support. Position responsibilities and functions · Provide first/second level contact and problem resolution for customer issues. · Work with Third Party Vendors to remediate complex AV issues as needed. · Provide timely communication on issue status and resolution. · Maintain ticket updates for all reported incidents. · Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. · Should have basic knowledge of Mac operating system, to support Apple pc users. · Install, upgrade, support and troubleshoot for printers, computer hardware. · Performs general preventative maintenance tasks on computers, laptops, printers. · Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. · Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. · Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. · This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Required minimum qualifications and skills · Bachelor's degree or equivalent in Computer Science or related field. · CompTIA A+, Microsoft Certified Professional (MCP) or better. · Minimum of 18 months (about 1 and a half years) years of IT experience. · Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems. · Mobile device management including IOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory. · Proven analytical, troubleshooting and problem- solving skills. · Proven ability to multi-task, effectively determine priorities and meet SLAs. · Excellent communication relationship-building and internal customer service skills. · Adaptable and flexible in a fast-changing industry and work environment. · Willing to work off-hours and weekends when required for projects or emergency support. In addition, the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. **Services Required (SOW)** · Computer imaging · Desktop support · General networking skills The Band 1 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to the customers core operating systems and platforms and providing support and applying desktop fault resolution for the approved application suite. The ideal candidate should have 1-2 years experience in Windows Desktop support. **Position responsibilities and functions** · Provide first/second level contact and problem resolution for customer issues. · Work with Third Party Vendors to remediate complex AV issues as needed. · Provide timely communication on issue status and resolution. · Maintain ticket updates for all reported incidents. · Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. · Should have basic knowledge of Mac operating system, to support Apple pc users. · Install, upgrade, support and troubleshoot for printers, computer hardware. · Performs general preventative maintenance tasks on computers, laptops, printers. · Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. · Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. · Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. · This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. **Required minimum qualifications and skills** · Bachelor's degree or equivalent in Computer Science or related field. · CompTIA A+, Microsoft Certified Professional (MCP) or better. · Minimum of 18 months (about 1 and a half years) years of IT experience. · Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems. · Mobile device management including IOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory. · Proven analytical, troubleshooting and problem- solving skills. · Proven ability to multi-task, effectively determine priorities and meet SLAs. · Excellent communication relationship-building and internal customer service skills. · Adaptable and flexible in a fast-changing industry and work environment. · Willing to work off-hours and weekends when required for projects or emergency support. In addition, the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets ** Required Skills:** BASIC Connectivity Mac Computer Hardware Steps Laptops iOS Active Directory Android Servers MS Office Troubleshooting Computer Science Windows Vendors Teamwork Software Maintenance Customer Service Microsoft Office Science Communication Management

** Tri-City Electric Co.** ** IT Technician** Davenport, IA 52806 Tri-City Electric Co. is currently seeking an IT Technician for an immediate opening in Davenport, IA. The IT Technician will be responsible for providing technical support, information, and assistance * Duties and responsibilities include the installation, maintenance, troubleshooting, and repair of computer hardware, software, peripherals, networking systems, and related components, providing support for Microsoft Office, various desktop applications, network and connectivity support/maintenance and performing other duties as assigned * Monitors and implements data backup, data recovery, and security monitoring procedures, in coordination with system administrators; places appropriate restrictions on personal computers and servers to maintain security and integrity of data * Diagnoses, analyzes, and works to resolve/repair problems involving hardware, software, peripheral, or network problems; conducts network analysis to prevent problems; tests equipment and identifies data errors, line failures, and equipment malfunctions; initiates appropriate action to correct errors, recover data, and obtain maintenance * Assists with installation and maintenance of wire for voice, data, security, and cable television * Reviews installation orders and other requests for service/work orders * Monitors detection and manual removal of virus's, pop-ups, and/or using an antiviral program * Responsible for new user configurations which includes tasks such as setting up email accounts, group policies for setting permissions, editing, and deleting * Document all steps in troubleshooting in a timely fashion, updates inventory in management tools, provides correspondence as needed * Monitors inventory of computer equipment, parts, tools, and supplies; initiates requests for new or replacement materials * Maintains a working knowledge of all departments and their activities, as well as current and future computer needs * Communicates courteously and effectively, both orally and in writing, with employees, officials, citizens, supervisors, other departments, system users, vendors, service representatives, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems * Maintains an understanding of the functions and documentation of specific departments to provide necessary support for computer systems, programs, and functions * Monitors working conditions of equipment and performs general/preventive maintenance tasks * Operates and utilizes standard office machines and equipment, in addition to computers and other tools and equipment common to information services * Provides support in a rotational on call basis * Management of systems/network - ability to troubleshoot error codes, malfunctioning workstations, etc. * Grant user permissions to specific applications * Troubleshoot and triage systems - software upgrades/updates * Traditional desktop/help desk support - answering trouble tickets * Assist with data migrations * Other duties might be assigned Qualifications: * Associates, vocational, or technical degree with training emphasis in Information Systems, Computer Operations, Networking Systems, or a related field * Minimum of 1 years' experience and/or training that includes computer operations/maintenance, system troubleshooting, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job * Strong analytical and diagnostic skills for basic and complex situations with ability to determine appropriate course of action based on individual circumstances Candidates must possess strong attention to detail, tact, and consideration, focus on accuracy, solid communication skills, positive initiative and judgement, the ability to problem solve and meet deadlines, self-motivation, business acumen and be organized. All job offers are contingent upon successful completion of a drug screen and reference check. Tri-City Electric Co. is an equal opportunity employer.