Information technology/support technician jobs in North Richland Hills, TX

Our client is seeking a Deskside Support Analyst to join their team! This position is located in Irving, Texas. Perform service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs Provide technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact Provide VIP support of mobile devices for both onsite and offsite executive staff Assist with laptop refresh of corporate devices Desired Skills/Experience: Associate degree in Computer Networking or 2+ years of related experience Prior help desk experience is preferred Can work and resolve most escalated tickets VIP/White Glove experience Prior iPhone support experience Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position starting at $65,000 - $70,000+. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

We are seeking dedicated and skilled IT Support Technicians to join our 2nd and 3rd shift support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction. The Role We are seeking dedicated and skilled IT Support Technicians to join our after-hours support teams. These roles are critical in ensuring 24/7 support coverage for our clients and internal operations. As part of our Managed Services team, you will provide responsive, high-quality technical support to resolve issues quickly and maintain customer satisfaction. Hours will be: Rotating schedule Shift A: Mon 7:00 pm - 7:00 AM, Tue 7:00 pm -7:00 AM, Sat 7:00 AM - 7:00 pm Shift B: Wed 7:00 pm - 7:00 AM, Thu 7:00 pm -7:00 AM, Sun 7:00 AM - 7:00 pm Shift C: Fri 7:00 pm - 7:00 AM, Sat 7:00 pm - 7:00 AM, Sun 7:00 pm - 7:00 AM Role will be hiring for a December 2025/January 2026 start date Key Responsibilities Serve as the first point of contact for all incoming technical support requests (phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex problems to higher-tier support teams as necessary. Monitor systems, networks, and alerts proactively to identify and address potential issues before they escalate. Document all support interactions, troubleshooting steps, and resolutions in the ticketing system. Provide excellent customer service while maintaining professionalism under pressure. Support onboarding of new users, including setting up accounts, access, and hardware. Follow standard operating procedures (SOPs), service-level agreements (SLAs), and escalation protocols. Participate in shift turnover to ensure smooth knowledge transfer between teams. Knowledge, Skills, and Abilities Required 1-2 years of experience in IT support, helpdesk, or related role. Strong troubleshooting skills in Windows/Mac OS, Office 365, and common business applications. Basic understanding of networking (DNS, DHCP, TCP/IP, VPN). Excellent verbal and written communication skills. Ability to work independently with minimal supervision during off-hours. Preferred: Experience in a Managed Service Provider (MSP) environment. Certifications such as CompTIA A+, Network+, or Microsoft certifications. Familiarity with RMM tools, ticketing systems, and remote desktop solutions. Education & Experience BA/BS degree, preferably in Business Administration or a related field. MBA/MS preferred but not required. 5 years of experience in project management (MSP or IT services experience highly desirable). PMP, CAPM, or ITIL certification a plus. Benefits Competitive salary based on experience and qualifications. Health, vision, and dental benefits. Performance-based incentives and generous bonus opportunities. Full on-the-job training & support. Fun, collaborative working environment and culture. Excellent opportunities for career advancement.

Now Hiring | Hybrid - Dallas, TX | 6-Month Contract (with possible extension) Duration: 6 months + possible extension Candidate Eligibility: USC & GC candidates only Job Summary We're seeking an experienced Blue Yonder WMS Support Consultant to provide L2/L3 production support for a major food & beverage organization. This hybrid role requires availability for critical onsite visits, including travel to delivery centers and warehouse locations as needed. Ideal for professionals who excel in fast-paced, SLA-driven environments. Must-Have Skills Strong, hands-on experience with Blue Yonder WMS (Discrete preferred) Proven background in production support with strict SLA adherence Ability to manage P1/P2 high-severity incidents, including after-hours support Exceptional communication skills and ability to lead technical conversations Flexibility for emergency onsite travel Key Responsibilities Deliver L2/L3 production support for Blue Yonder WMS Handle P1/P2 incidents and meet SLA expectations: P1/P2: 15-minute response | 2-hour resolution P3: 15-minute response | 8-hour resolution Act as the primary point of contact for technical incident resolution Troubleshoot application issues and coordinate with cross-functional teams Support critical warehouse operations with onsite visits as required Lead discussions with client teams to drive issue resolution 📩 Interested? Apply now or DM us to explore this opportunity! You can share profiles at ******************** OR Call us on *****************

Title: Help Desk Representative Type: Full-Time | Onsite CornerStone TTS is partnering with a growing organization to hire a Help Desk Representative who enjoys problem-solving, supporting end users, and working in a tight-knit IT environment. This is a great opportunity for someone who wants hands-on experience across systems, servers, and applications while working directly with a highly supportive Technical Director. About the Opportunity In this Tier 1 support position, you'll be the first point of contact for technical issues, troubleshooting a variety of hardware, software, and system questions. You'll assist internal users, document and resolve tickets, and escalate more complex issues when needed. Because the IT team is small, you'll have the chance to learn quickly, take ownership, and make an immediate impact. What You'll Do Provide first-level technical support via phone, email, and ticketing system Troubleshoot user issues related to desktops, software applications, authentication, and connectivity Assist with basic server-related tasks, system updates, and account provisioning Document incidents, resolutions, and recurring trends Collaborate with senior team members to escalate and resolve complex problems Deliver a positive support experience through clear communication and follow-through What We're Looking For Bachelor's degree OR equivalent experience Three or more years of experience in IT support, call centers, network operations, or software support Experience working with servers (Windows preferred) Strong troubleshooting skills and the ability to work independently Professional IT certifications are a plus and may substitute for experience Why This Opportunity Stands Out You won't get lost in a massive support team. With fewer than five people in IT, you'll work closely with leadership, grow your technical skills, and be part of a team that values collaboration, stability, and having fun at work.

We are an Environmental Consulting company seeking a full-time I.T. Helpdesk Support Technician 1 to work primarily on-site with a dynamic team and a rapidly growing company in the Dallas area. We are looking for an individual with a strong, intermediate level background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the Microsoft 365 suite (Outlook, Word, Excel, OneDrive, etc.). The company offers health and retirement benefits, paid time off for full-time employees, and an opportunity to build and grow your I.T. career. Our IT department is seeking a dedicated IT Desktop Support Associate to join our team on a full-time basis. The associate will be responsible for supporting our IT members during non-traditional hours with potential leadership responsibilities. Primary Responsibilities: • User Account Management: Administer user accounts across different platforms, including account creation, password resets, MFA (Two-Factor Authentication) management, disabling accounts, and archiving user data. • Technical Support: Provide desktop and laptop support, including, on-call and I.T. help to support I.T. techs and MSP in our overseas locations during work shift. Coordinate shipping, delivery, and returns of IT equipment. Provide remote support and guidance, particularly for overseas team members. • Help Desk Tickets: Respond to and resolve help desk tickets, escalating issues as needed and ensuring timely resolution to maintain high client satisfaction. • Documentation: Manage and update IT requests and tickets to support users and clients, assist with technical documentation to improve internal processes. • Asset Management: Participate in IT asset management and assist with IT projects, such as infrastructure upgrades. • Collaboration: Work with the IT team to ensure smooth day-to-day operations and continuous improvement of IT services. Assist overseas IT team members with tickets and issues, maintaining Quality Assurance (QA) & SLA times. Work Environment, Hours, & Benefits: This position will cover the overnight shift from 12:00 AM to 9:00 AM (Central Time), Monday to Friday or Sunday to Thursday. Training will take place over six to twelve weeks during normal business hours in our Dallas Corporate office before transitioning to the night shift. This role is based in our Dallas corporate office, near the 635 and 75 High Five Interchange. Specific days for on-site versus remote work will be determined based on operational needs. We offer full health and retirement benefits, including medical, dental, vision, a 401k plan, and flexible PTO and holiday time. Help Desk Qualifications / Skills & Requirements: • Problem-solving skills • Basic Computer & LAN knowledge • Excellent verbal and written communication skills (English proficiency required) • Documentation & Procedure skills • Operating systems knowledge • Phone skills • Customer service focus • Quality Focus • PC proficiency (Microsoft Operating Systems, Microsoft Office) • On-Prem & Azure Cloud knowledge Preferred Qualifications (Not Required): • Linux & Mac OS knowledge • Bilingual (Hindi/Telugu) proficiency, though proficient English is mandatory • Pursuing or recently completed a degree in Management Information Systems, Computer Science, Information Technology, or a related field Education, Experience, and Licensing Requirements: • High school diploma, GED, or equivalent • Prior information technology or operating systems experience preferred • Familiarity with basic office software (Windows, Office, Word, Excel, Outlook) • Prior experience or coursework related to IT help desk, desktop support, or systems administration. Seeking strong intermediate I.T. skills.

Our client is looking for a Technical Support/Operations Specialist to join their team! Hybrid in Dallas TX $35/hr W2 Contract Assist with the analysis and resolution of operating system issues. Assists in the administration of enterprise systems including servers, storage, and backup systems. Monitors system performance and availability. Installs and configures system software and hardware. Assists in troubleshooting and resolving system issues. Maintains system documentation and procedures. Participates in disaster recovery planning and testing. Education and Experience Required Education Bachelor's degree with major coursework in computer science, math, information systems, or other related field OR, Associate's degree and 4 years of experience, OR High school diploma or GED and 6 years progressively responsible and applicable information technology experience, required. Experience 1-2 years' experience in field directly related to operating systems and systems administration, including experience working with and maintaining multiple server hosts, in a combined environment. Licenses and Certifications Certification in at least one relevant operating system or associated technology is a plus. Knowledge, Skills and Abilities Principles and practices of system administration. Operating systems such as Microsoft Windows and Linux. Virtualization technologies. Network protocols and services. Additional Skills/Experience Experience with ITSM tools, specifically ServiceNow Strong Communication and customer service skills Ticket Triage & Routing Monitor incoming service desk tickets Categorizing and prioritizing based on urgency and impact Route tickets to the correct team or individual (and bounce back the ones that don't belong) Pattern Spotting Identify recurring issues Escalate systemic problems Help build FAQs or SOPs to reduce repeat tickets User Communication Provide status updates to users on ticket progress Translate technical responses into plain English Set expectations and reduce “ticket ping-pong” Metrics & Reporting Track ticket volumes, response times, and resolution rates Highlight bottlenecks or areas where SLAs are slipping Help leadership understand where the pain points are Process Improvement Suggest tweaks to workflows, escalation paths, or ticket templates Help implement automation or self-service options

Title: Desktop Support Technician Job Type: Contract to hire Hours: Monday-Friday, 8AM-5PM Pay Rate: $27-$30/hr. DOE GTS Technology is hiring a Public Safety Desktop Support Technician to provide high-quality IT support both onsite and over the phone. This role is responsible for troubleshooting and resolving hardware, software, and network issues including Cradlepoint devices, Dell Rugged systems, Windows 10/11, Microsoft 0365, and general break/fix support ensuring client staff remain productive and supported. Responsibilities Serve as the first point of contact for technology-related requests and incidents. Troubleshoot and resolve issues with desktops, laptops, peripherals, Cradlepoint, and Dell Rugged devices in person and over the phone. Install, configure, upgrade, and maintain Windows 10/11 and O365 applications. Provide network and connectivity support (LAN, wireless, DNS, DHCP, TCP/IP). Document issues/resolutions and escalate when needed. Participate in an on-call rotation (evenings/weekends) Must pass drug test and Criminal Justice Information Systems (CJIS) background check upon hire. Qualifications Associate degree in Computer Science, MIS, or related field (or equivalent experience). 2+ years of IT support experience with hardware/software troubleshooting. 2+ years of Microsoft 365, Active Directory, networking fundamentals, and break/fix support. 2+ Microsoft Intune, MDM, and Endpoint management Strong communication, customer service, and problem-solving skills. Valid Driver's License; ability to lift up to 50 lbs. GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual. GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual. GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify. For more information about E-Verify, please visit E-Verify's official website.

Reporting to the Director of IT, the Cybersecurity and IT Support Analyst serves as a critical bridge between cybersecurity operations and frontline IT support. This position dedicates approximately 60% of time to IT security and compliance operations including vulnerability management, security monitoring, alert triage, SOX controls, and audit support, while spending 40% on hands-on desktop and user support to ensure seamless, secure technology experiences. This position will work out of our Dallas, TX office supporting the company and its strategies with approximately 300 employees. Primary Responsibilities Monitor and triage security alerts from Abnormal AI, Proofpoint, Microsoft Defender, and XDR; investigate suspicious activity and clear false positives by proposing rule/list updates Own the vulnerability backlog from penetration testing and scanning; rank by risk, open change requests, coordinate remediation windows, and verify closure with evidence Track patch management cycles and ensure endpoint compliance with security baselines Assist with IT General Controls (ITGC) documentation, evidence collection, and walkthrough preparation for audits Run SOX access-review tasks including evidence gathering, exception tracking, and approval workflows Support IT permissions audits and respond to DDQ questionnaires with accurate, timely information Maintain meticulous ticket and change documentation that meets audit standards Facilitate security awareness campaigns and phishing simulations using KnowBe4 Support eDiscovery/legal holds with Legal/Compliance teams and maintain chain-of-custody protocols Perform security and compliance baseline checks across platforms and assist with business continuity planning Provide technical support for hardware, software, and application issues on-site and via ticketing system Troubleshoot laptops, desktops, mobile devices, printers, and peripheral equipment for on-site users. Manage user account provisioning, modifications, and deactivations during onboarding/offboarding with security-approved workflows Process access requests, password resets, account lockouts, and MFA issues while ensuring least privilege principles Deploy and configure endpoint devices following security baseline standards; track IT asset inventory for audit purposes Ensure all endpoints have required security agents (antivirus, EDR, patching tools) properly installed and functioning Conduct periodic access reviews and assist with user permission audits Create IT documentation and provide security-focused guidance to users during support interactions Requirements Bachelor's degree in Information Technology, Cybersecurity, or a related field or equivalent experience 1+ years in IT/security support or strong internship/coop; comfort with ticketing, evidence capture and following runbooks. Hands-on experience with Windows, mac OS, and mobile device troubleshooting Have exceptional customer service skills and client-facing customer relations experience in any industry. Working knowledge of Microsoft 365 administration and user access management Familiarity with security tools such as SentinelOne, Microsoft Defender, Proofpoint, and Smarsh. Experience with vulnerability management and patch deployment processes Customer support mindset: triage, ticket clarity, proactive communication. Preferred Qualifications Certifications such as Security+, CySA+, Microsoft Certified: Security Compliance and Identity, or similar. Experience with Egnyte, Microsoft Purview, and KnowBe4. Prior experience in financial services, preferably private equity or asset management. Strong understanding of access controls, audit logging, and change management. Microsoft Certified: Security, Compliance, and Identity Fundamentals. Familiarity with incident response frameworks (e.g., NIST, MITRE ATT&CK). Special Requirements: This position's hours conform to the firm's standard hours but may require different start or end times. Some travel may be required for installations and/or problem resolution. At times this position may require work during non-business hours that is related to systems testing, implementation, business resumption testing, or support. The duties and responsibilities described above are not comprehensive and additional tasks will be assigned. The scope of the job may change as necessitated by business demands. P10 is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at P10 are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate. Americans with Disabilities Act (ADA) P10 will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at ************** or *******************. About P10 P10 (NYSE: PX) is a leading private markets solutions provider with over $40 billion in assets under management as of June 30, 2025. P10 invests across Private Equity, Private Credit, and Venture Capital in access-constrained strategies, with a focus on the middle and lower-middle market. P10's products have a global investor base and aim to deliver compelling risk-adjusted returns. For additional information, please visit ****************

Our client, a worldwide leader in the Sports and Entertainment space, has an immediate full-time (contract) opening to join their team at the Merchandising Location (HQ) in Frisco. The benefits/perks are wonderful, and there is unlimited room for growth and advancement if you join the most desirable employer in Texas! (No 3rd party/recruiter candidates will be considered for this position) This is a 12+ month contract that will continue to renew/extend indefinitely, assuming a good fit for all. They've got a very generous hardware and software budget, so you'll always be working on leading- and bleeding-edge technologies in one of the best working environments in Texas. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provides support to internal staff for technology-related issues • Manages escalation of major issues to third-party support personnel • Performs maintenance of hardware and software on desktops and laptops • Maintains technical proficiency on all internal employee end-user computing platforms: personal computers and laptops, Windows 10 and 11, MacOS, JAMF Pro, Microsoft Office/365, internet applications, AD (Active Directory and ideally Azure AD), accounting applications, CRM, POS (point of sale), and other customized applications • Experience with Microsoft Intune strongly preferred • Assists with large hardware and software installations • Logs new calls, updates and status changes in ServiceNow Portal • Manages and updates documentation of standard procedures • Other duties as assigned • Participate in day-of-game and after-hours support rotation schedules JOB REQUIREMENTS • Minimum of a 4-year Bachelor's degree OR experience equivalent to an A+ certification • Minimum 4 years previous experience in an Information Technology support position • Excellent general computer skills in a Microsoft Windows environment and some MacOS exposure • Ability to work well with people in a support and training role with exceptional communication • Ability to effectively diagnose and repair computer hardware and software problems • Understanding of computer networking concepts • Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications • Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results • Display professional image and demeanor • Ability to travel as needed • Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed for games/events at The Star and in Arlington

**Applicants must be able to work onsite in Plano, TX 75075** Information Technology Technician 2-year Contract 40-Hours Per Week Pay Range: $18-$20/hr Required Skills & Experience • 1+ years of IT Support experience in a professional environment • Experience troubleshooting software, hardware and other desktop issues Job Description An employer is looking for a Desktop Support Technician to support one of Insight Global's largest enterprise sites in Plano, Texas. This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience. They also must feel confident working in an environment without a lot of training or guidance - this isn't always with a team. Must have experience with repairing and/or working with computer hardware and troubleshooting some software. This role supports hardware and software break/fix and some IMACD work both in the service center and field including traveling to sites near by. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role are available. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are looking for a highly motivated and customer-focused Help Desk Analyst to be the first point of contact for all technology-related issues. This role is crucial for ensuring the smooth daily operation of our business. As a small team, this position requires a broad skillset, strong problem-solving abilities, and a proactive approach to maintaining our IT environment. Key Responsibilities Technical Support and Troubleshooting (Tier 1 & 2) Serve as the primary technical contact for all employees, handling incoming support requests via phone, email, and in-person. Log, prioritize, and track all IT issues and requests in a ticketing system. Diagnose and resolve technical hardware and software issues for desktops, laptops, mobile devices, and peripherals (printers, scanners, etc.). Troubleshoot network connectivity issues (LAN/Wi-Fi), VPN access, and common application errors. Provide support for Microsoft 365 services (Outlook, Word, Excel, SharePoint, Teams) and other core business applications. Escalate complex or unresolved issues to appropriate vendors or third-party support providers when necessary. System and Infrastructure Maintenance Perform setup, configuration, and deployment of new user workstations (PC/Mac). Conduct regular preventative maintenance on hardware and software. Manage user accounts, permissions, and access rights in accordance with company policy. Assist with basic server and network equipment monitoring and maintenance under guidance. Ensure all devices are running current operating systems and have up-to-date antivirus and security patches. Documentation and Training Create and maintain clear, user-friendly documentation for common IT procedures and solutions (knowledge base articles). Document all troubleshooting steps and resolutions for ticket closure. Provide one-on-one or small group training to employees on new technologies or software as needed. Customer Service and Communication Maintain a high degree of customer service, providing prompt, courteous, and professional support to all staff. Clearly communicate technical concepts to non-technical users. Follow up with end-users to ensure issues are resolved to their satisfaction.

IT Specialist Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results. Day-to-Day: Provide technical support for end-users and office technologies per established policies and procedures. Manage and support hardware for remote office environments. Deploy and retrieve home office hardware for remote users. Deliver deskside and MFP printer support. Ensure timely resolution of IT support tickets, meeting established SLAs. Maintain hardware inventory and facilitate hardware ordering requests. Play an active role in developing and implementing IT processes and procedures. Provide IT support for new remote office setups. Assist users with the installation and setup of computer hardware and peripherals. Why KBIC? Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued. Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance Work-Life Balance - PTO and a flexible work environment to support your well-being. Vibrant Office Culture - Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere. As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff. What We're Looking For: 3+ years of verified experience in a corporate IT support role. Proficiency in Windows 11, Office 365 administration, and Microsoft Office. Experience with Zoom and Teams. Strong knowledge of PC hardware troubleshooting and common software issues. Mac OS troubleshooting experience. Familiarity with Apple and Android phone support. Ability to provide remote and phone-based support. Strong team player with the ability to work under deadlines and unsupervised. Experience using remote management tools for troubleshooting and support. Must pass a background check and drug screening. Comfortable working onsite full-time in Plano, TX (this is not a remote role). Additional Preferred Skills: Experience using a help desk ticketing system. Knowledge of SonicWall and general networking concepts. Ability to manage multiple projects simultaneously. About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.

Desktop Support Analyst | 451100 DETAILS Direct-Hire Hourly / Salary: to $85K + bonus structure Vaco Technology is currently seeking a Desktop Support Analyst for a Direct-Hire opportunity located in a high-rise office in Downtown Dallas, TX 75201 (onsite 5-days per week. The Desktop Support Analyst will be the sole dedicated onsite IT resource in the Dallas office and will collaborate closely with a small, experienced global IT team located in San Franscisco, CA. The Desktop Support Analyst will support ~50-60 local users in a global financial services firm. The Desktop Analyst is a newly created position dedicated to providing white-glove, in-person IT support for issues that cannot be resolved remotely by the central global IT support team. The Desktop Support Analyst is an excellent opportunity for someone early-to-mid career who enjoys hands-on work, wants to grow technically in a structured environment, and thrives in a polished, user-facing support role. Provide White-Glove / In-Person Support - Serving as the Sole Onsite IT Resource for ~50-60 Users Partner with Global IT Teams - Collaborating Daily with Senior Engineers in San Francisco to Resolve Issues and Maintain Standards Manage Hands-On Technical Tasks - Laptop Deployments / Hardware Setups / Printer Support / Peripherals / Office Connectivity Serve as First-Response for Onsite Issues - Handling All Problems That Cannot Be Resolved Remotely by the Central Support Team Support Executive Users - Delivering High-Touch Assistance for Leadership Involved in High-Value Financial Transactions Maintain a Polished, Professional Presence - Providing Empathetic / Clear Communication in a High-Expectations Environment Ensure Reliable Office Operations - Monitoring Workstations / Meeting Room Equipment / Local Network Basics to Minimize Downtime Contribute to a Low-Ego / High-Trust Culture - Demonstrating Humility / Curiosity / Strong Desire to Learn/Grow About the Project: The Desktop Support Analyst is a newly created role to serve as the dedicated onsite IT presence for a growing aviation-finance firm. The Desktop Support Analyst is a 100% in-office, user-facing position focused on fast, hands-on resolution of everyday issues (hardware setups / laptop deployments / printers / M365 / connectivity / peripherals) that remote support cannot handle physically. The Desktop Support Analyst must be a polished, empathetic communicator with 2+ years of experience that brings solid technical fundamentals, genuine humility, and a strong desire to learn and grow in a collaborative, low-ego environment. The Desktop Support Analyst is a high-visibility customer-service role supporting senior executives on multi-billion-dollar transactions, inside a financially secure organization known for long employee tenure and a culture that truly rewards service excellence, clear communication, and long-term contributors. JOB REQUIREMENTS Excellent Communication / Customer Service / Time Management Skills - Delivering Clear Support Interactions / Managing Competing Priorities in Fast-Paced Environments Desktop / Technical Support - Providing Frontline Assistance Across Diverse User Groups MS Windows / Apple iOS / Android - Supporting Configuration / Troubleshooting / User Enablement Enterprise Applications (M365 / AV / VPN Solutions) (familiarity) - Supporting Daily Usage / Issue Resolution Microsoft Networking Fundamentals (understanding) - Troubleshooting Connectivity / Network-Related Issues Troubleshooting Hardware Components - Memory / Hard Drives / Peripherals Perform Light-Duty Cable Runs - Under Desks / Cubicles / Conference Rooms PREFERRED (not required) Customer Service / User-Oriented Support Device Management / Deployment Tools - Supporting Imaging / Provisioning Workflows Ticketing Systems - Logging / Tracking / Resolving Support Requests Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Job Title: Senior Palantir SME / Technical Expert Contract/Perm: Contract Duration: 12 months Day Rate/Salary: Competitive A confidential engineering organisation is seeking a Palantir Subject Matter Expert to lead the architecture, deployment, and optimisation of complex data and AI platforms. You'll bring deep experience in Palantir ecosystems, high-scale data engineering, and emerging LLM-driven or agentic AI capabilities. What You'll Do Architect scalable data and AI platforms across distributed systems Lead design and deployment of Palantir-based solutions within enterprise environments Build and optimise intelligent/agentic AI systems for reasoning and decision support Guide AI strategy and best practice in data architecture and model governance Partner with engineering, product, and data science teams to deliver high-impact solutions Evaluate and integrate modern cloud, ML, and orchestration frameworks Mentor teams on Palantir tooling, AI/ML workflows, and advanced engineering patterns What You'll Bring Significant experience as a Palantir SME (Foundry preferred) Background in high-scale technology or enterprise data environments Strong hands-on engineering in Python, Java, or Scala Deep understanding of LLMs, RAG, autonomous/agentic AI systems Experience with data pipelines, microservices, and distributed systems Cloud expertise: GCP, AWS, or Azure Strong system design and stakeholder engagement skills Nice-to-Have MSc/PhD in CS, Data, or AI Experience leading AI/ML or data platform initiatives Knowledge of orchestration frameworks (e.g. LangChain-style toolchains) Exposure to mission-critical or regulated enterprise environments Package & Setup 12-month engagement, competitive day rate, hybrid model with 3 days per week on-site in Dallas. Streamlined interview process with technical discussion + practical evaluation. How to Apply: DM me or reply here; Brio Digital are managing this confidential search.

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization s computer users about basic and specialized applications. Detailed Description • Provide IT training and orientation for new team members. • Support day-to-day operations and provide customer support. • Install, configure, support, and maintain hardware and operating system solutions. • Placing hardware orders, asset management. • Define and implement core system hardware and operating system solutions. • Define, in conjunction with Business Groups and IT Engineering Team, functionality required to support business strategies. • Create system documentation, testing, training, and post-deployment assessments. • Communicate changes to client environment, policy, and project testing to the IT Team. • Maintain systems with the current Windows PC OS, and software, firmware patches, and upgrades. • Maintain standards of operations, such as inventory, naming standards, and configurations. • Communicate system status and coordinate maintenance activities. • Monitor the environment for potential system issues and resolve appropriately. • Adhere to the change management process for any planned maintenance, or when potential issues are identified. • Ensure the operational health (Security, Availability, Performance, Interoperability and Reliability) of core computing resources. • Adhere to established processes and policies. • Provide basic conference room and AV support. Continually work to improve operations. • Identify service improvement opportunities. • Adhere to established service and operational level agreements. • Evaluate and test new software for compatibility with the computing environment. Provide system security and access. • Partner with service providers and other IT teams to maintain user accounts, login scripts, user profiles, group additions, and renames. • Adhere to security policies for all managed services. • Respond to automated notifications regarding noncompliance of client systems. If you're interested in this opportunity, please send your updated resume to *********************. We look forward to connecting with you!

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals. Essential Duties and Responsibilities: Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines. Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes. Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders. Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries. Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians. Escalates calls to appropriate departments and senior management as needed. Provides input on processes and assists with the development of standard operating procedures to gain efficiencies. Promotes Aftermarket Sales to contribute to revenue expectations of department and company. Assumes and performs other duties and responsibilities not specifically outlined herein. Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community Rotation of on-call phone and pager for products lines after hours and weekends. Skill Requirements and Performance Criteria: Excellent phone and interpersonal skills with customers, peers and management Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments. Technical aptitude to troubleshoot and analyze hardware and software issues. Adaptable to change Education and/or Work Experience Requirements: 2 to 3 years customer service experience or Technical Support experience in a fast paced environments. 1 to 2 years Desktop Support or Networking knowledge is preferred. High School graduate/GED with some desktop and/or technical interface experience. Associate Degree in electronics, preferred or equivalent work experience. Some college level course work up to a 4 year degree is desired. Industry certification preferred Software and Technical Skills: Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP. Network knowledge, preferred. Knowledge of Navision is a strong plus or familiarity with other ERP systems. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you've ever walked through an automatic door, stayed in a hotel, or gone through passport control, you've probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in ALCEA, our Critical Infrastructure business area, for a Warehouse Support Specialist. Your Role in Keeping the Future in Safe Hands… Warehouse and Assembly Management: Assist in all areas of warehouse and assembly areas. Organize and maintain inventory in the warehouse. Ensure accurate tracking and documentation of incoming and outgoing shipments. Manage orders, including picking and packing for shipment. Procure, assemble, and kit parts and products. Collaboration and Reporting: Work closely with other departments to ensure seamless operations. Provide regular updates and reports on inventory and order status, Technical support activities, and other job related data. Assist in developing and implementing process improvements for warehouse and business operations. Qualifications: Proven experience in warehouse management and technical support roles. Strong organizational and multitasking skills. Proficiency in managing software portals and software systems. Ability to install and configure software on various hardware devices. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Preferred Skills: Experience with ERP systems and database management (SAP). Manage Spanish and English. Written and spoken. About Us Featuring four times in Forbes' most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We're proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.

C-3is LLC provides comprehensive services that include design, consultation, procurement, installation, and support for businesses of all sizes. While specializing in the Retail and Public sectors, the company also serves an array of clients in the SMB and Enterprise markets. Headquartered in the D/FW Metroplex, C-3is has expanded its reach across the United States. Guided by a customer-first philosophy, C-3is prioritizes high-quality service, a principle championed by its hands-on leadership. Role Description This is a full-time, on-site role for an IT Administrator in Managed Services and Field Operations, based in Wylie, TX. The IT Administrator will be responsible for providing technical support, administering networks and systems, and troubleshooting IT-related issues. Additional responsibilities include overseeing managed services operations, ensuring optimal system performance, and maintaining high levels of customer satisfaction. Operational leadership & service delivery Set the daily rhythm for service delivery: intake, prioritization, SLAs, escalations, change control, post‑incident reviews, and KPI dashboards. Use PSA workflows and reporting in ConnectWise Business Management Pro (BMS Pro) to standardize tickets, SLAs, time entry, approvals, and financial hygiene. Build a performance culture: goals, coaching, and tactically managing queue health, first‑response, and resolution metrics. Platform ownership (ConnectWise stack) Administer ITBoost as the single source of truth for documentation, password vaulting, runbooks, and SOP compliance. Own ConnectWise RMM Pro (monitoring, patching, scripting/PowerShell, alert hygiene) and ScreenConnect; govern our security/backup stack (Axcient x360Recover, ConnectWise MDR with SentinelOne, Proofpoint Advanced, Microsoft 365 SaaS backup). Integrations & automation Design, implement, and maintain integrations between ConnectWise and ServiceNow (and other platforms) using REST APIs, webhooks, and workflow automation (Power Automate/Azure Logic Apps). Own data quality and flow (CI/ticket sync, statuses, categories, closure codes, and CMDB alignment). Projects & vendor coordination Plan and run remote/field projects with clear scope/schedule/budget; coordinate vendor‑backed SOWs, including RMM Implementation, ITBoost Implementation, and BMS Pro Implementation deliverables. Manage license counts, renewals, true‑ups, and asset lifecycle. Hands‑on field work On‑site installs and troubleshooting: workstations, networking/Wi‑Fi, A/V & conference rooms, printers/MFPs, UPS/rack/stack, and light cabling; support new site builds and equipment turn‑ups. What you'll bring 5-7+ years in IT, including 2+ years in a lead or manager capacity driving service operations. Deep experience with the ConnectWise ecosystem (BMS/PSA, RMM, ScreenConnect) and disciplined documentation in ITBoost. Microsoft 365/Entra ID & Intune: Autopilot, compliance, Defender for Business, Conditional Access, baseline security policies. Integration chops: ServiceNow (or similar), REST APIs, authentication (OAuth/keys), webhooks, and workflow tools. PowerShell for automation and RMM scripting (Python a plus). Networking fundamentals (TCP/IP, DNS/DHCP, VLANs, VPN) and common SMB firewalls/switching ecosystems. Excellent stakeholder communication; proven ability to set standards and hold teams/vendors accountable. Nice to have Certifications: Microsoft 365/Entra, ITIL, ConnectWise (RMM/BMS), SentinelOne, Network+/Security+. PSA/RMM analytics and KPI dashboarding experience. Work model & requirements Hybrid schedule: 2-3 in‑office days weekly (Wylie) with remote flexibility based on workload; occasional after‑hours maintenance windows/on‑call. Travel: Primarily local DFW; occasional regional trips based on project demands. Valid driver's license, reliable transportation, and insurable driving record; ability to lift up to 50 lbs. Must be authorized to work in the U.S.; background check required. Compensation & benefits Target base salary: $80,000 (experience‑dependent). Competitive benefits package (medical, dental, vision, PTO/holiday, and other perks per company policy).

We are looking for a tech-savvy problem solver for an Application Support Analyst role to assist in maintaining and configuring mission-critical systems that power our operations. The Application Support Analyst is responsible for providing technical support, configuration and maintenance for business applications, ensuring optimal performance and user satisfaction. This role involves troubleshooting issues, writing reports, coordinating with different departments, and delivering high-quality support to end-users in a fast-paced environment. Duties and Responsibilities: Application Support: Monitor, configure, troubleshoot, and resolve issues related to enterprise applications, ensuring end user support and efficient system performance. Incident Management: Respond to and resolve end users' requests in a timely manner, escalating complex issues to senior technical teams when necessary. User Assistance: Provide guidance, configuration and training to end-users on application functionality, ensuring effective use of systems. System Maintenance: Perform regular maintenance tasks, including software updates and configuration changes to ensure system reliability. Data Integrity and Visualizations: Create reports and leverage data visualizations tools. Assist in application configurations to promote data integrity through data entry. Provide data Integration into industry specific applications from Acquisitions. Documentation: Create and maintain detailed documentation related to business processes, issue resolutions, and system configurations. Collaboration: Work closely with infrastructure team, end-users and application vendors to identify and implement application improvements. Root Cause Analysis: Investigate recurring issues to identify root causes and recommend long-term solutions to prevent future occurrences. Monitoring and Reporting: Utilize monitoring tools to track application performance and generate reports for stakeholders. Compliance: Ensure applications adhere to organizational security policies and audit requirements. Knowledge, Skills, and Abilities Bachelor's/University degree or equivalent experience in the oil and gas industry preferred 1+ years of hands-on SQL experience preferred Strong SQL skills - SQL queries, stored procedures, views, and SQL Agent Jobs Data Visualization Tools - Report Writing: Power BI, Spotfire, SSRS Application support expertise - Proficiency in troubleshooting software applications and understanding of IT Systems (e.g., Windows or cloud-based environments), vendor management and root cause analysis Industry specific software - Preferred knowledge of Aries, Wellview/Siteview, Prodview, TabFusion, Quorum, Conduit, CygNet, Petra, ArcGIS Technical knowledge - Relational Databases, ETL Processes, SSIS, API, XML Coding - Some experience in writing and interpreting scripts, PowerShell, Python Business process mindset - translate operational needs into technical solutions Teamwork - Ability to work in a team environment and learn new skills quickly with little supervision Personal skills - Communication, self-study and a desire to your grow knowledge base and a career Equal Opportunity Employer Prospective employees will receive consideration without discrimination because of race, color, religion, marital status, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or genetic information.