Information technology/support technician jobs in Ocala, FL

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all time, mileage, and other requirements in an accurate and timely manner Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis Other duties may be assigned to meet business needs Education and Experience: Typically requires technical school certification or equivalent and 1-3 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Must meet all background requirements on an annual basis or as business needs require Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to work overtime as required Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must be able to pass annual criminal and motor vehicle background Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter Must own a basic repair tool kit

About Justrite Safety Group At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion. The Contribution You'll bring to this Role: The IT Support Analyst will be based out of our Brooksville, FL office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, so this analyst will represent the face of IT in the company. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. They will take service desk calls, work service desk tickets through a ticketing system, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical hardware, software, infrastructure, and security related issues that impact business operations for 1,500 users across many different sites. In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals. About the Team: Our IT team is composed of talented professionals who are recognized as some of the best in the industry. They bring a wealth of experience and innovation, ensuring that we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team continuously drives success by creating solutions that power our operations. Whether developing cutting-edge tools or supporting our infrastructure, the IT team is integral in helping us achieve our business goals. What You'll Do at Justrite: Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team. Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule Respond to customers via deskside, phone, email or MS Teams chat Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations Maintain company standards and assist with inventory management for both software, and hardware. Maintain license counts and compliance for all tools including ERP and associated applications Ability to work well in a team as well as individually Ability to lift up to 50 pounds Occasional after-hours support will be needed Your Skills and Expertise: To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum: BS in Computer Science, MIS, or related field strongly preferred BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred Certification in CompTIA A+, Network+ or MCP a strong plus 4 to 5 years of hand-on experience in fast-paced environment Experience supporting on-site and remote users in a Windows based environment for over 1,000 users Demonstrated experience in the following networking concepts: Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL) Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration Working knowledge using remote tools to support users on Remote Desktop Services or VMWare Additional qualifications that could help you succeed even further in this role include: Ability to image computers on site as well as keep all on-site hardware inventory ERP system knowledge a plus Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange Competent in handling software licensing process Ability to work efficiently under a fast-paced work environment while managing multiple priorities Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users Strong logical & analytical skills Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software) Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request) Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures. Ability to learn new technical and business concepts very quickly Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented) Compensation: The position offers a competitive base salary ranging from $65,000-$75,000. Actual base salaries will vary and may be above or below the recommended pay range based on factors such as but not limited to location, relevant experience and performance. Additionally, this role is eligible for an annual incentive plan to enhance their overall total compensation package when Justrite Safety Group and their business units achieve annual business and financial targets. Benefits: Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We understand the importance of work-life balance, so we offer flexible hours and work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs. Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace. Why Choose Justrite Safety Group? As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment. Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!

Chinchor Electric, Inc. is family owned and operated and has been in business for over 30 years. We are celebrating being one of the Nation's Top Workplaces after receiving the honor of being granted the Orlando Sentinel's 2024 Top Workplaces award! We are a Commercial and Industrial Electrical contractor, performing Heavy Industrial Electrical, Highway Lighting, Traffic Signalization projects, and much more. We work with both corporate clients and government entities and maintain yearly contracts with Orange, Seminole, Osceola, and Volusia counties, as well as the Florida Department of Transportation. We are proud to share that we are soon opening a second location in St. Augustine, Florida to serve Jacksonville and the surrounding areas. We have opportunities for advancement in both career and education. Chinchor Electric, Inc. is seeking highly motivated and hardworking experienced Traffic Signal and ITS Technician Foremen. We are currently hiring in the Central Florida area, St. Augustine, Jacksonville, and Pinellas County. Join our team, apply today! Educational Opportunities and Benefits: Medical (100% Employer-Paid Plan Options) Dental Vision Life Insurance 401K + Match Christmas Bonus Paid Time Off Employee Referral Program Advancement Opportunities Paid apprenticeship and training opportunities through the 4-year Florida Electrical Apprenticeship & Training (FEAT) and Northeast Florida Builders Association (NEFBA) apprenticeship programs. Paid certifications including: CDL-A Crane Certification (rigging, signaling, operating) IMSA Maintenance of Traffic Traffic Signal Technician Levels I, II, and III Job Type: Full Time, Hourly, Non-Exempt Pay: $28+ Hourly, Based on Experience Travel & night work may be required. MUST be able to work out of town and nights, on occasion. Traffic Signal Installer/ITS Technician Foreman Responsibilities: Oversee the daily operations of crews of traffic signal installer/ITS technician apprentices and traffic signal installers/ITS technicians. Work closely with the project superintendent and project manager to ensure the efficient and successful completion of projects from start to finish. Responsible for the installation and maintenance of electronic traffic control devices. Assemble, install, service, test, repair, and adjust electrical and mechanical components of traffic signals and related equipment including traffic signal poles, overhead traffic signals, overhead signs, pedestrian features, and other related signal components. Inspect electrical systems, equipment, and components to ensure code compliance. Other duties as assigned. Required Skills, Qualifications, and Experience: Strong problem-solving and critical thinking skills. Ability to thoroughly follow instructions. Ability to understand and anticipate the needs of team members. Excellent written and verbal communication skills. Ability to work well in a team environment. Knowledge of National Electrical Code (NEC) Proficient in Blueprint reading. Class A CDL *Preferred* Roadway Signing experience *Preferred* 3+ years of signalization and/or ITS experience *Required* 4+ years of experience supervising FDOT projects *Required* Physical Demands Must be able to perform multiple tasks and can handle the physical demands of the job, including but not limited to, digging using a shovel, standing, walking, kneeling, bending, crouching, pulling, pushing, climbing, and lifting at least 50lbs. Equal Opportunity Employer Chinchor Electric, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex or gender, marital status, veteran or military status, sexual orientation, sexual stereotyping, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Drug Free Workplace To help ensure a safe, healthy, and productive work environment for our employees and others, to protect Chinchor Electric, Inc. property, and to ensure efficient operations, Chinchor Electric, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol. This policy applies to all employees and other individuals who perform work for Chinchor Electric, Inc.

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR mZ32k6U2iK

Description: Technician Support Specialist 1st Shift: 6:00a.m. - 4:30p.m., Monday - Friday Pay is $19.00 - $21.00 per hour Department: Service FSLA Status: Nonexempt Employee Perks As a team member at Fidelity Manufacturing, you'll enjoy: · Medical, Dental and Vision Insurance · Paid Holidays and Sick Time · Career advancement and bonus opportunities · Fun Events! · Paid vacation days · 401K · Learning and Development About Us FIDELITY MANUFACTURING is part of the backup Power Generation Industry. We design and build back up power packages (to include tanks and enclosures) for large and small health, industrial, and technology-oriented businesses that cannot have a power lapse at any time. Job Summary The main role of a Technician Support Specialist is to provide technician support from the factory. This includes but is not limited to working with others to build a scope of work, manage vehicles, tools, and job-related materials both by stocking the vehicles and shipment. Essential Job Functions Duties/Responsibilities: Locate and identify parts based on work orders, inventory sheets, or customer requests. Safely remove parts from or storage locations using hand tools, power tools, and equipment such as forklifts or hoists. Inspect parts for quality, damage, and usability before processing. Label, tag, and organize pulled parts for shipping. Maintain accurate records of parts removed, inventory adjustments, and completed orders. Ensure proper handling, storage, and disposal of hazardous materials (fluids, batteries, etc.). Keep work areas clean, organized, and in compliance with safety procedures. Provide customer service when interacting with customers or internal team members. Required Skills/Abilities: · Basic mechanical knowledge (ability to identify parts). · Ability to use hand and power tools safely and effectively. · Physical stamina and ability to lift 50-75 lbs regularly. · Strong attention to detail and accuracy. · Good communication and teamwork skills. · Basic reading and record-keeping abilities. Education and Experience: Understanding of an ERP system Basic understanding of Microsoft Excel and Word High school diploma or equivalent required Performance Expectations Safety, quality, accuracy, timeliness, reliability and thoroughness of work performed; gains the trust and respect of the service manager, co-workers and other employees; develops good working relationships with supervisors, co-workers and other employees. Equipment/Machinery Used Service truck, Forklift, Lull, Boom Lifts, Scissor lifts. Physical Requirement The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential function of this job. While performing duties the duties of this job the employee is regularly required to stand and or sit for long periods of time; walk on non-forgiving surfaces such as concrete, wood, and metal (to include metal or fiberglass ramps placed on 30-degree angles); climb stairs, balance climb, stoop, crouch and crawl; walk on hilly and uneven ground; use hands to handle and feet; lift, push, pull and/or move more than 50 lbs. without a mechanical aid and communicate with others. Working Conditions May be exposed to noise, dust, fumes, airborne particles, smoke (Not over OSHA Permissible Exposure Levels). Safety training is provided in accordance with applicable law, industry standards and company policy. Work environment is a manufacturing warehouse atmosphere with extreme temperature changes, loud noises and machinery with moving parts. Work environment could also involve some outside exposure. Acknowledgment This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the Firm. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability. Apply Now! Limited Job Opportunities are Available. All interested candidates MUST complete an employment application and pre-screen interview to be considered for the position. Fidelity Manufacturing ******************* Requirements:

Job Function: Under general supervision, the purpose of the position is to provide entry level technical hardware operations, software applications, network, and internet systems support to City employees, promoting efficient and organized operation of departmental activities. Employees in this classification are responsible for receiving, investigating and resolving technical problems and requests. After-hours work is required for this position. Essential Duties: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Installs, configures, maintains and repairs computer/server hardware and software; responds to software and hardware requests to improve the efficiency and effectiveness of each department. Installs and maintains the City wired and wireless computer network and related systems, internet connections, telecommunications devices and related equipment. Provides technical support to end-users; receives questions and problems, determines the nature of the request, and resolves independently or obtains expert support. Troubleshoots, Researches, analyzes and repairs routine to moderately complex software and hardware issues. Provides setup and technical support for internal and external city related meetings. Retrieves, repairs or disposes of damaged equipment and hardware according to departmental support policies and procedures. Troubleshoots, maintains and repairs wired and wireless computer network and related systems, internet connections, telecommunications devices and related equipment. Take after-hours calls and provide support via telephone, remote access, or on-site. Performs other related duties as directed. Additional duties may be representative of tasks typically performed by those in a lesser or more advanced job grade. All other duties as directed. Knowledge, Skills, and Abilities: Ability to install, configure, maintain and repair computer/server hardware and software. Knowledge of the methods, tools, and techniques applied to troubleshoot and create software solutions for existing or new applications in standalone and networked environments. Knowledge of the various other technical disciplines of the industry, e.g., web management, database management, network administration, desktop support functions. Author and maintain technical documentation on system support models, common issues and solutions, as well as self-service documentation for other IT staff and end users to reference Ability to utilize personal computers, standard office equipment and standard software applications, e.g., word processors, database software, spreadsheet applications. Ability to establish and maintain effective working relationships with employees, division and department heads, and other public/private sector contacts Interface and maintain effective communication with end users and other IT team members when analyzing, updating and resolving tickets Required Qualifications: An Associate's degree and three (3) to five (5) years hands-on experience with the installation and troubleshooting of computer software and hardware, demonstrating advanced technical skills related to local and wide area networks and information systems. Or, a comparable amount of training, education or experience may be substituted for the above minimum qualifications Must possess and maintain a valid Florida Driver's License Must be able to take and respond to after-hours support calls. Complete the required National Incident Management System (NIMS) training within 6 months of completion of probationary period. Physical Demands: While performing the essential functions of this job the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; talk or hear; and lift and/or move up to 35 pounds. While performing the essential functions of this position the employee is rarely exposed to disagreeable environmental factors. Working Conditions: Multi-site, general office environment. (Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.) Note: Job Descriptions are only intended to present a descriptive summary of the range of duties and responsibilities associated with specified positions. Therefore, specifications may not include all duties performed by individuals within a classification. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. The City of Mount Dora is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Mount Dora will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Mount Dora is a drug-free, smoke-free, EOE.

Help Desk Specialist Hours of work: M-F Employment Type: Full Time Shift: Day Overview We are seeking a highly skilled and experienced IT Systems Administrator to design, implement, and optimize our hybrid IT environment across all TCAVI locations. This role will drive the standardization of systems, enhance performance, ensure compliance with healthcare regulations, and deliver a seamless technology experience for clinicians and staff. Key Responsibilities Troubleshoot user issues: Investigate and resolve computer software and hardware problems for end users across Windows/mac OS (and mobile where applicable). Frontline support: Receive and triage telephone calls, tickets, and chats from users seeking help with software (e.g., statistical, graphics, database, word processing, email), printing, and other systems. Discovery & diagnosis: Interview users to understand steps taken, reproduce issues, and determine root cause. Guided resolution: Walk callers through diagnostic procedures (including running diagnostic utilities) and provide clear, step‑by‑step instructions. Root‑cause determination: Identify whether problems stem from hardware (e.g., modems, printers, cables, phones), user procedures, configuration, or software defects. Collaborative problem‑solving: Partner with IT teammates to research issues, share findings, and develop solutions. Vendor coordination: Communicate software errors to vendors, recommend program changes, and open/track service requests with software and hardware providers for defective products. Additional Responsibilities (Typical for This Role) Log, prioritize, and resolve tickets in the service desk system within defined SLAs; escalate when appropriate. Set up and support user accounts, permissions, MFA, and email; assist with onboarding/offboarding. Support printers, peripherals, and basic network connectivity (Wi‑Fi, VPN, DNS, DHCP). Maintain knowledge base articles and user guides to drive self‑service and consistency. Contribute to endpoint hygiene (patching, updates, antivirus) and basic security best practices. Required Qualifications 1-3 years of IT Help Desk / Desktop Support or equivalent customer‑facing technical support experience. Working knowledge of common operating systems (Windows, mac OS), M365/Outlook or Google Workspace, and standard business apps (word processing, spreadsheets, databases, email, PDF tools). Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk, Freshservice) and remote support tools. Strong troubleshooting, documentation, and customer service skills; ability to explain technical concepts to non‑technical users.

We are growing! The Jackson Laboratory (JAX) has expanded capacity at a new state-of-the-art preclinical facility located at Momentum Labs in Gainesville, Florida. Learn More Here - *************************** The work schedule and work list for the incumbents is established based on operational demands and resource availability and may fluctuate based on the changing needs of the department. Staff members may be required to work weekend shifts, holidays, and overtime Key Responsibilities & Essential Functions: * Maintaining the operations of mouse rooms, assisting researchers by communicating any observations concerning their mice. * Basic Husbandry * Learn, practice and demonstrate with guidance basic proficiency in animal care, husbandry, colony maintenance, room maintenance and operations, sanitation, record keeping and relevant information systems, standard operating procedures, and staff request. * These duties may be conducted with varying requirements dependent on location such as standard animal room * Transport clean and soil supplies through materials airlock. * Progresses from straight transfer (no pups) to cages w/litter, aging, sexing, and weaning. Cage changing according to PI staff requests. * Successful and accurate daily Welfare check for proper food, water, bedding and wellbeing. Observe & report with guidance variances from health standard. * Identifies abnormal animals and how to report them. * Room Sanitation * Maintain accurate and legible cage cards and data input Packing and Shipping * Learns to ship packages internally, externally, and internationally following IATA, DOT, and applicable SOPs * Learns to Receive packages and confirm them using established software * Able to track, count, and move inventory from receiving to storage to point of use * Processes materials behind barrier following applicable SOPs * Works with applicable departments to utilize calibrated instruments to validate equipment. * Handles waste following proper waste streams and applicable SOPs * Other duties as assigned - Additional duties will be assigned on a day to day basis and the technician is expected to follow daily schedule to prioritize and performs tasks Other Knowledge, Skills, and Abilities: * High School diploma or GED and knowledge of barrier room function and animal husbandry as normally acquired with 3 months successful experience. * Successful completion of Primary Animal Care Training and successful completion of 90-day introductory period is required for advancement. * Demonstrated team player with professional, positive attitude and willingness to be flexible * Demonstrated ability to identify sick/ill/deviant mice with guidance. * Demonstrated ability to efficiently and accurately use word processing, web browser, and database software to record and report activities * Regular, reliable and consistent attendance in accordance with departmental and Laboratory guidelines * Ability to be accurate in transcribing/entering/extracting data. * Oral and written communications skills sufficient to clearly convey and receive information and ideas. * Interpersonal relationship skills sufficient to allow incumbent to function as an effective team member. * Ability to work in a fast-paced environment while consistently maintaining a positive and professional demeanor. ability to be flexible and multi-task. * Able to work flexible shifts (week-end/holidays). The hourly wage range is $19.00 per hour. CA-AM11 About JAX: The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health. Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit ************ EEO Statement: The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Working Title: Internship Salary: To Be Determined by the Agency Information Technology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities: The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training. Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields. Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment. Knowledge, Skills, and Abilities: * Ability to communicate effectively verbally and in writing. * Ability to work independently as well as with others. * Ability to prioritize tasks, meet deadlines, and manage time effectively. * Ability to test, trouble shoot and resolve errors in operating systems. * Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...) * Basic knowledge of various operating systems. * Basic knowledge of security protocols, best practices and common vulnerabilities. Minimum Qualifications: Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

Job Description JRAD is seeking candidates for Technical Support Specialists who are responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems. Roles/Responsibilities: Analyze operational and training data to assess performance and identify areas for improvement. Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff. Develop instructional materials and deliver presentations to large, diverse audiences. Operate computer-based systems for simulation, analysis, and reporting. Apply knowledge of Navy operational and administrative directives and procedures. Required Skills and Education: Bachelor's degree preferred. 3 to 5 years of relevant experience required. Strong analytical, communication, and presentation skills. Familiarity with Navy systems, tactics, and operational environments. Security Clearance: Secret with the ability to obtain TS When you work for JRAD you will never be just a number. We put people before profits! JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees: Health Insurance Dental Insurance Vision Insurance Life & Accidental Death and Dismemberment Insurance Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care Disability Insurance 401K Plan Tuition Reimbursement JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions. PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.

We're looking for an individual who will manage a team of technical support personnel while contributing to the day to day support tasks. In addition to an internal team, this role will work with IT leadership. This position will direct the work of others on the Tech Support Team in a lead capacity and will conduct performance reviews Responsible for creating a positive customer support experience and building strong relationships through communication, problem understanding, and timely resolutions Prioritize, schedule, and assign service requests Ability to see opportunities for improvement, take ownership and closely work with IT leadership and business partners to drive product and process improvement Identify reoccurring technical issues and propose solutions based on root cause analysis Mentor and coach the Tech Support Team's productivity, encouraging and enhancing critical thinking and problem solving Support users by providing escalated desktop support for incidents and service requests by providing troubleshooting and training Define and manage Service Level Agreements on service request response and resolution in accordance with business need Perform end-user satisfaction surveys and develop action plans to address areas needing improvement Organize, coordinate and lead one-time or recurring projects and tasks within the scope of the Tech Support Team. (e.g. software deployments/upgrades, employee moves) Track and analyze service request trends to identify areas of improvement, efficiencies, and automation Oversee development and communication of usage guides and FAQs Document and maintain Standard Operating Procedures ensuring efficient and consistent resolutions and task Responsible for resource and time management for the day to day tasks of the Tech Support TeamQualifications: Highly self-motivated with a sharp attention to detail IT Service Desk support and customer service experience Excellent interpersonal skills including team building, oral, and written communication Demonstrated analytical and problem-solving skills Experience in relevant technologies; Deploying and configuring desktop operating systems (Microsoft Windows, Mac OS) Active Directory (including managing and deploying Group Policies) Cloud based call center / telephony systems (8x8 preferred) Office 365 (User, Mailbox and policy management) Ability to work with external teams and stakeholders (company, partners, etc.) to achieve broader department goals Aptitude to evaluate and become proficient in new (or new to you) technologies, processes, skills Strong desire to learn, grow, and add value

Job Description IT Systems Admin/Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment. Acts as primary liaison with external IT Providers for the Alachua, FL site. Determine the goals of IT for Alachua site within broad outlines provided by the business. Contribute to the continuity of computer services by providing necessary technical leadership and project coordination. Forecast costs, equipment and personnel needs for projects and programs as required and related to information systems. Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them. Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and access points. Diagnose and resolve complex network issues related to connectivity, security, and performance, ensuring minimal downtime. Help business operations groups utilize information systems to improve their efficiency.. Ensures computer equipment, hardware, and software are updated to meet organizational needs. Identify and leverage resources to perform regular security monitoring to identify intrusions and vulnerabilities. Identify technologies that can be used to automate tasks and work with users to implement them efficiently. Provide systems network support and security, including patches, firewalls, etc. Stay updated with the latest advancements in networking technologies and industry best practices. Document network configurations, changes, and technical procedures for reference and knowledge sharing. Managing backup and restoration for validated systems. Set up and support of audio and video equipment. Managing and maintaining a Hyper-V and VMWARE cluster. Managing and maintaining Microsoft Azure and Office 365 Tenant Managing and maintaining Intune, SharePoint, Exchange, Defender for Endpoint. Support of remote users stationed globally. Communicate the user's needs and issues to the external and offsite IT team. Present project status reports to management as well as project teams. Perform gap analysis of validation documentation, systems, and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements. Generate, review and update computer system related policies and procedures. Develop and/or review/approve various types of system validation and infrastructure qualification documentation, including but not limited to User Requirements Specification, Data Integrity Assessments, and Administration SOPs. Supports Change Management initiatives to maintain GMP compliance. Work closely with system owners to effectively implement new computerized systems, system upgrades, or system modifications. Coordinate validation/qualification activities, propose, and implement validation/qualification strategies and serve as the subject matter expert. Vendor Management Other duties as assigned. Requirements Educational Qualifications Associate's degree or higher, required Bachelor's degree, preferred Additional Qualifications 2-3 years managing and maintaining a Hyper-V and VMWARE cluster, required 2-3 years' experience in CCNA or Security+ certification preferred This position does not have supervisory responsibilities This is a hybrid position, requiring 4-5 days per week on-site at our Alachua, FL location. Physical Requirements Physical Demands Light work ( Physical Activity Repetitive motion Kneeling/crouching Typing/grasping Balancing Crawling Walking Stooping Reaching Pushing/pulling Lifting Standing Hearing Climbing Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Employee Discounts Employee Assistance Program

Citrus County Sheriff's Office November 21, 2025 JOB TITLE: SUPPORT TECHNICIAN (IT) PAY GRADE: 109 PAY RANGE: $20.91/hour - $27.39/hour; $43,492.80 - $59,971.20 annualized JOB TYPE: Full time, Monday - Friday, 8 am to 5 pm, and on-call as needed JOB LOCATION: Emergency Operations Center (EOC) 3549 Saunders Way, Lecanto, FL 34461 REPORTS TO: Chief Information Officer (CIO) **CURRENT CCSO EMPLOYEES** DECEMBER 1, 2025 AT 5:00 P.M. APPLICATIONS MUST BE RECEIVED IN HUMAN RESOURCES BY THAT DATE AND TIME. INTERESTED EMPLOYEES SHOULD COMPLETE A REQUEST FOR PROMOTION/TRANSFER FORM AND SUBMIT THROUGH CHAIN OF COMMAND TO THE HUMAN RESOURCES DIVISION. JOB SUMMARY/PURPOSE: This position is responsible for providing technical assistance and support to end-users within the organization. This position's primary objective is to ensure the efficient and effective operation of computer systems, hardware, and software. This role involves troubleshooting, diagnosing, and resolving IT-related issues, as well as assisting in the implementation and maintenance of IT infrastructure. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Responds to IT support requests from end-users, providing timely and effective solutions. Assist users with hardware and software-related issues, troubleshooting problems, and resolving technical issues. Installs, configures, and maintains computer hardware, software, and peripherals. Conducts regular maintenance checks and updates to ensure optimal performance. Assists in the setup, configuration, and maintenance of network equipment. Troubleshoots network connectivity issues and assists in the resolution of network- related problems. Maintains accurate and up-to-date documentation of IT systems, procedures, and configurations. Creates user guides and manuals to facilitate end-user understanding of IT resources. Collaborates with other IT team members to address complex technical issues and projects. Works closely with IT management to implement technology solutions aligned with organizational goals. Researches and recommends new information technologies to enhance agency operations. Installs, configures and administers with agency applications. All CCSO employees are considered essential emergency workers and are subject to working in any capacity/hours deemed necessary by the Agency during activations, including but not limited to, in-County and out-of-County deployments. SKILLS AND ABILITIES: Strong knowledge of computer hardware, software, and networking Familiarity with operating systems, including Windows and iOS Excellent troubleshooting and problem-solving skills Effective communication and interpersonal skills Ability to work independently and collaboratively within a team EDUCATION, EXPERIENCE, AND QUALIFICATIONS: Associate degree in computer science, Information Technology, or related field (or equivalent work experience) Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are preferred WORKING CONDITIONS: Must have the ability to regularly lift and carry up to 50lbs Must be able to able to assist for extended periods of time and tolerate repetitive hand movements Ability to drive an agency vehicle to multiple sites REQUIREMENTS: Must have the legal right to work in the United States. Valid Florida Driver's License If a current CCSO employee, then no disciplinary actions within the last 12 months and completion of current position time commitment requirement. GENERAL PERFORMANCE EXPECTATIONS: Demonstrates polite, helpful, and courteous behavior, respecting cultural differences, when interacting with the public and colleagues. Responds to supervision, guidance, and direction in a positive, receptive manner. Must be appropriately dressed and groomed. Reports to work promptly and properly prepared, notifying supervisor of intended absences. Acts in a professional manner, following established protocols and procedures. An oral board with job-related questions and/or scenarios will be administered on a date specifically set with all potential candidates notified at least three days in advance of the specified date. The oral board passing score will be 80% or higher. All candidates/employees will compete against one another for one position and the final selection to fill this slot will be made by the Sheriff. The Sheriff reserves the right to make selections from internal or external sources. Contact: Human Resources at ************** or ******************************** for more information. Citrus County Sheriff's Office is an Equal Opportunity Employer M/F/D/V. All hires, transfers, and promotions are made without regard to race, color, national origin, sex, age, disability, marital statis, religion, genetic information, or any other legally protected status. Drug-Free Workplace

Full-time Description We are seeking a versatile and detail-oriented Systems Administrator to support our organization's digital collaboration platforms and end-user hardware/software environment. This hybrid role is responsible for the administration, customization, and maintenance of our SharePoint environment, while also delivering hands-on support for PC hardware, software, and peripherals. The IT systems administrator will collaborate closely with the IT manager, the HR manager, and other internal stakeholders and certain third-party vendors to contribute to the development and implementation of IT support that aligns with business objectives. This position is ideal for a motivated individual with 3-5 years of experience in progressive IT support disciplines. Duties and Responsibilities • Focused attention on Corporate SharePoint creation, maintenance, and development in conjunction with the IT Manager, the President, and the Business Unit Leadership. • Provide Administration in the Microsoft Azure environment and On-Prem AD Support. • Create and Provide Troubleshooting using PowerShell scripting. • Create and develop Custom Programming and Scripting, as needed. • Work closely with business units to gather requirements and implement custom SharePoint solutions. • Monitor site usage and performance, troubleshoot issues, and ensure data integrity. • Manage user access and security in compliance with IT policies. • Develop and maintain documentation and training materials for end-users. • Troubleshoot end-user issues and needs and communicate these issues within the Helpdesk Ticketing application. • Strong Collaboration with IT Team and other business groups for strategic planning and task execution promptly, and the ability to ask pertinent questions. • Assist and Support the IT Team for Organization Communication and Documentation. • Build and manage construction project sites, integrating drawing libraries, RFIs, submittals, meeting minutes, safety logs, and other key documentation. • Develop workflows and automations using Power Automate to improve approval processes and field office communication. • Control user access, permissions, and versioning across internal teams, subcontractors, and external consultants. • Provide training to project managers, engineers, and field staff on SharePoint tools and best practices. • Build and configure project-specific SharePoint sites with drawing libraries, RFI logs, submittals, safety reports, and closeout documentation. Integrate SharePoint workflows with Autodesk Construction Cloud (ACC) for centralized project data and document control. • Support project teams in syncing and migrating files between SharePoint, ACC, and Bluebeam as needed. • Report to the IT Manager for daily activities, tasks, and projects Requirements Technical Experience (2 Years Hands-On): • SharePoint administration, site/page development, and SharePoint Online support • Azure AD and Microsoft 365 ecosystem administration • Intermediate PC hardware knowledge, including repair, configuration, and troubleshooting • PowerShell programming and scripting for automation and administrative tasks • Intermediate programming and application development experience Communication Skills: • Strong verbal communication in person and over Teams • Professional, concise written communication via email • Ability to explain technical issues clearly to both technical and non-technical users Technical Support & Troubleshooting Expertise: • Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices • Set up new hardware, manage software installations, and facilitate user onboarding/offboarding • Troubleshoot hardware and software issues onsite and remotely • Maintain and track IT asset inventory; perform routine workstation maintenance • Support remote users using tools such as RDP, TeamViewer, and similar platforms • Troubleshoot and support vendor-supported applications Critical Thinking & Problem-Solving: • Ability to prioritize multiple requests quickly and effectively • Skilled at translating technical concepts into layman's terms • Proven ability to define and execute a wide range of tasks and requirements • Strong situational awareness across company, departmental, and individual needs Customer Service Excellence: • Install, configure, and maintain Windows operating systems and standard business applications • Demonstrated record of outstanding customer service and end-user support • Highly collaborative team member with the ability to work independently • Skilled in guiding end-users through workflows and technical processes • Displays a pleasant, professional demeanor • Demonstrates dedication, strong work ethic, enthusiasm, and determination • Ability to work onsite Monday-Friday, 8 a.m.-5 p.m., with occasional after-hours work as needed Education & Experience: • Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) • 2+ years of SharePoint administration experience (SharePoint Online preferred) • 2+ years in desktop support, helpdesk support, or similar technical roles Technical Proficiencies: • SharePoint Online, OneDrive, Teams, and the broader Microsoft 365 ecosystem • PowerShell scripting for SharePoint, user administration, and automation tasks • Experience with Power Automate and Power Apps (preferred) • Windows 10/11, Office 365, Azure, and Active Directory • Networking fundamentals, printing systems, and endpoint security technologies Soft Skills: • Excellent troubleshooting and communication abilities • Strong task and workload management skills • High attention to detail and commitment to accurate documentation • Comfortable working both independently and as part of a team Preferred Certifications (Optional): • Microsoft Certified: SharePoint Administrator Associate • CompTIA A+, Network+, Security+, or equivalent Working Conditions: • Standard office hours with periodic after-hours support for maintenance or emergencies • Ability to lift up to 50 pounds for hardware installation or moves • Onsite presence required based on organizational needs

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

IT Systems Admin/Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment. * Acts as primary liaison with external IT Providers for the Alachua, FL site. * Determine the goals of IT for Alachua site within broad outlines provided by the business. * Contribute to the continuity of computer services by providing necessary technical leadership and project coordination. * Forecast costs, equipment and personnel needs for projects and programs as required and related to information systems. * Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them. * Install, configure, and maintain network hardware and software components, including routers, switches, firewalls, and access points. * Diagnose and resolve complex network issues related to connectivity, security, and performance, ensuring minimal downtime. * Help business operations groups utilize information systems to improve their efficiency.. * Ensures computer equipment, hardware, and software are updated to meet organizational needs. * Identify and leverage resources to perform regular security monitoring to identify intrusions and vulnerabilities. * Identify technologies that can be used to automate tasks and work with users to implement them efficiently. * Provide systems network support and security, including patches, firewalls, etc. * Stay updated with the latest advancements in networking technologies and industry best practices. * Document network configurations, changes, and technical procedures for reference and knowledge sharing. Managing backup and restoration for validated systems. * Set up and support of audio and video equipment. * Managing and maintaining a Hyper-V and VMWARE cluster. * Managing and maintaining Microsoft Azure and Office 365 Tenant * Managing and maintaining Intune, SharePoint, Exchange, Defender for Endpoint. * Support of remote users stationed globally. * Communicate the user's needs and issues to the external and offsite IT team. * Present project status reports to management as well as project teams. * Perform gap analysis of validation documentation, systems, and practices. Communicate identified gaps including recommending and implementing corrective actions and improvements. * Generate, review and update computer system related policies and procedures. * Develop and/or review/approve various types of system validation and infrastructure qualification documentation, including but not limited to User Requirements Specification, Data Integrity Assessments, and Administration SOPs. * Supports Change Management initiatives to maintain GMP compliance. * Work closely with system owners to effectively implement new computerized systems, system upgrades, or system modifications. * Coordinate validation/qualification activities, propose, and implement validation/qualification strategies and serve as the subject matter expert. * Vendor Management * Other duties as assigned.

Working Title: Internship Salary: To Be Determined by the Agency Information Technology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities: The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training. Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields. Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment. Knowledge, Skills, and Abilities: * Ability to communicate effectively verbally and in writing. * Ability to work independently as well as with others. * Ability to prioritize tasks, meet deadlines, and manage time effectively. * Ability to test, trouble shoot and resolve errors in operating systems. * Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...) * Basic knowledge of various operating systems. * Basic knowledge of security protocols, best practices and common vulnerabilities. Minimum Qualifications: Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

IT Systems Administrator Hours of Work: M-F Employment Type: Full Time Shift: Day Overview We are seeking a highly skilled and experienced IT Systems Administrator to design, implement, and optimize our hybrid IT environment across all TCAVI locations. This role will drive the standardization of systems, enhance performance, ensure compliance with healthcare regulations, and deliver a seamless technology experience for clinicians and staff. Key Responsibilities Infrastructure Design & Implementation Architect and deploy scalable, secure, and standardized infrastructure (servers, storage, networking, and cloud) across all sites. Lead initiatives to unify technology environments following acquisitions. Champion Microsoft technologies, including Hyper-V virtualization and Azure Stack HCI solutions. System Administration & Maintenance Manage Windows Server, Active Directory, Group Policy, DNS, DHCP. Administer Hyper-V clusters, failover systems, and Storage Spaces Direct. Oversee SAN/NAS storage systems, ensuring high availability and performance. Network Management Configure, monitor, and troubleshoot routers, switches, firewalls, and VPNs. Maintain reliable and secure connectivity between all practice locations. Security & Compliance Implement and manage endpoint security, conduct vulnerability assessments. Ensure HIPAA, HITECH, and other healthcare compliance requirements are met. Report on security metrics to demonstrate continuous improvement. Cloud & Hybrid Infrastructure Manage Azure IaaS/PaaS and Microsoft 365 environments. Optimize cloud resources for performance, security, and cost. Lead cloud migration projects and enforce best practices. Backup & Disaster Recovery Develop and maintain backup and disaster recovery strategies. Conduct routine testing to ensure business continuity. Monitoring & Optimization Monitor system health and performance; proactively resolve issues. Implement solutions to improve infrastructure efficiency and reliability. Documentation & SOPs Maintain accurate system documentation and Standard Operating Procedures. Tier 3 Support & Mentorship Serve as an escalation point for complex infrastructure issues. Mentor junior IT staff and promote knowledge sharing. Required Qualifications Bachelor's degree in Computer Science, IT, or equivalent experience. 5+ years in IT System Administration Proficiency in: Windows Server (2016+), Active Directory, Group Policy Microsoft Hyper-V, failover clustering, Live Migration Azure Stack HCI, Storage Spaces Direct, SAN/NAS Networking: TCP/IP, VLANs, VPNs, routing, switching, firewalls (Meraki, WatchGaurd) Azure IaaS/PaaS, Exchange Online, Microsoft 365 administration PowerShell scripting for automation Strong knowledge of HIPAA and HITECH compliance. Experience with EMR/EHR systems and PACS/RIS. Preferred Certifications Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305) Microsoft 365 Certified: Enterprise Administrator Expert (MS-102) CompTIA Security+

Job DescriptionDescription: We are seeking a versatile and detail-oriented Systems Administrator to support our organization's digital collaboration platforms and end-user hardware/software environment. This hybrid role is responsible for the administration, customization, and maintenance of our SharePoint environment, while also delivering hands-on support for PC hardware, software, and peripherals. The IT systems administrator will collaborate closely with the IT manager, the HR manager, and other internal stakeholders and certain third-party vendors to contribute to the development and implementation of IT support that aligns with business objectives. This position is ideal for a motivated individual with 3-5 years of experience in progressive IT support disciplines. Duties and Responsibilities • Focused attention on Corporate SharePoint creation, maintenance, and development in conjunction with the IT Manager, the President, and the Business Unit Leadership. • Provide Administration in the Microsoft Azure environment and On-Prem AD Support. • Create and Provide Troubleshooting using PowerShell scripting. • Create and develop Custom Programming and Scripting, as needed. • Work closely with business units to gather requirements and implement custom SharePoint solutions. • Monitor site usage and performance, troubleshoot issues, and ensure data integrity. • Manage user access and security in compliance with IT policies. • Develop and maintain documentation and training materials for end-users. • Troubleshoot end-user issues and needs and communicate these issues within the Helpdesk Ticketing application. • Strong Collaboration with IT Team and other business groups for strategic planning and task execution promptly, and the ability to ask pertinent questions. • Assist and Support the IT Team for Organization Communication and Documentation. • Build and manage construction project sites, integrating drawing libraries, RFIs, submittals, meeting minutes, safety logs, and other key documentation. • Develop workflows and automations using Power Automate to improve approval processes and field office communication. • Control user access, permissions, and versioning across internal teams, subcontractors, and external consultants. • Provide training to project managers, engineers, and field staff on SharePoint tools and best practices. • Build and configure project-specific SharePoint sites with drawing libraries, RFI logs, submittals, safety reports, and closeout documentation. Integrate SharePoint workflows with Autodesk Construction Cloud (ACC) for centralized project data and document control. • Support project teams in syncing and migrating files between SharePoint, ACC, and Bluebeam as needed. • Report to the IT Manager for daily activities, tasks, and projects Requirements: Technical Experience (2 Years Hands-On): • SharePoint administration, site/page development, and SharePoint Online support • Azure AD and Microsoft 365 ecosystem administration • Intermediate PC hardware knowledge, including repair, configuration, and troubleshooting • PowerShell programming and scripting for automation and administrative tasks • Intermediate programming and application development experience Communication Skills: • Strong verbal communication in person and over Teams • Professional, concise written communication via email • Ability to explain technical issues clearly to both technical and non-technical users Technical Support & Troubleshooting Expertise: • Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices • Set up new hardware, manage software installations, and facilitate user onboarding/offboarding • Troubleshoot hardware and software issues onsite and remotely • Maintain and track IT asset inventory; perform routine workstation maintenance • Support remote users using tools such as RDP, TeamViewer, and similar platforms • Troubleshoot and support vendor-supported applications Critical Thinking & Problem-Solving: • Ability to prioritize multiple requests quickly and effectively • Skilled at translating technical concepts into layman's terms • Proven ability to define and execute a wide range of tasks and requirements • Strong situational awareness across company, departmental, and individual needs Customer Service Excellence: • Install, configure, and maintain Windows operating systems and standard business applications • Demonstrated record of outstanding customer service and end-user support • Highly collaborative team member with the ability to work independently • Skilled in guiding end-users through workflows and technical processes • Displays a pleasant, professional demeanor • Demonstrates dedication, strong work ethic, enthusiasm, and determination • Ability to work onsite Monday-Friday, 8 a.m.-5 p.m., with occasional after-hours work as needed Education & Experience: • Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) • 2+ years of SharePoint administration experience (SharePoint Online preferred) • 2+ years in desktop support, helpdesk support, or similar technical roles Technical Proficiencies: • SharePoint Online, OneDrive, Teams, and the broader Microsoft 365 ecosystem • PowerShell scripting for SharePoint, user administration, and automation tasks • Experience with Power Automate and Power Apps (preferred) • Windows 10/11, Office 365, Azure, and Active Directory • Networking fundamentals, printing systems, and endpoint security technologies Soft Skills: • Excellent troubleshooting and communication abilities • Strong task and workload management skills • High attention to detail and commitment to accurate documentation • Comfortable working both independently and as part of a team Preferred Certifications (Optional): • Microsoft Certified: SharePoint Administrator Associate • CompTIA A+, Network+, Security+, or equivalent Working Conditions: • Standard office hours with periodic after-hours support for maintenance or emergencies • Ability to lift up to 50 pounds for hardware installation or moves • Onsite presence required based on organizational needs