Information technology/support technician jobs in Phoenix, AZ - 1,377 jobs

*Enterprise Desktop Support Technician (Onsite | M-F, 8am-5pm)* *Overview* We are seeking an experienced Enterprise Desktop Support Technician with experience in financial or banking environments. This role supports a hightouch, executivelevel user community and requires exceptional customer service, strong technical troubleshooting skills, and professionalism. This is a fully onsite position, Monday-Friday from 8am-5pm, with occasional flexibility to stay later if needed. *Key Responsibilities* * Provide enterprise-level support for desktops, laptops, and virtual desktop environments (VDI). * Configure, install, test, and deploy hardware components and replacement devices. * Troubleshoot and resolve software and hardware issues to prevent escalations. * Work within the ServiceNow ticketing system to process incidents and requests. * Perform PC reimaging, data backups, data restores, and ensure proper software installation and functionality. * Manage tasks related to patch management, encryption, antivirus tools, and device security. * Document service activities clearly and accurately within work orders and ticket systems. * Deliver excellent customer service to a high-profile user base, including executive-level staff. * Maintain productivity and professionalism in a fast-paced environment. *Required Skills & Experience* * 3-5 years of experience in enterprise desktop support within a professional corporate setting. * Previous experience in a financial or banking environment is required. * Strong experience supporting: * Windows OS * MS Office Suite, including Outlook and MS Teams * Virtual Desktop Infrastructure (VDI) * Patch management, encryption technologies, and antivirus platforms * Experience with incident and request management via ServiceNow or similar tools. * Ability to back up user data, restore data, and reimage devices both remotely and at the desk. * Knowledge of twofactor authentication technologies. * Strong written and verbal communication skills with an emphasis on customer service. * Ability to work independently, manage priorities, and support a highprofile user base. *Work Schedule* * *Onsite* Monday-Friday * *8am-5pm local time*, with occasional need to remain after hours depending on support demands. *Job Type & Location*This is a Contract position based out of Phoenix, AZ. *Pay and Benefits*The pay range for this position is $27.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Phoenix,AZ. *Application Deadline*This position is anticipated to close on Jan 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're Hiring: Data Center Technicians - Mesa, AZ Exiting news! We just opened a brand-new data center in Mesa, AZ and we are on the lookout for talented Data Center Technicians to join our team. Why join us? We're the 3rd largest data center company in the World Hands-on work with cutting-edge technology Growth opportunities in a booming industry If you thrive in a mechanical, electrical fast paced environment, and want to be part of something big, we want to hear from you! Location: Mesa, AZ Apply Now! #nttdata #datacenterjobs #mesa AZ #Phoenix #hiring #growth #joinourteam Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Essential Duties & Responsibilities Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies. Systems of responsibility include: Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems. Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load. Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices. Tests performance of electromechanical assemblies and electronic voltmeters. Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes. Inspects parts for surface defects. Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools. Aligns, fits or assembles component parts, using hand or power tools. Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control Analyzes systems to ensure best practices for both internal and external customers Provides feedback to DCO Engineering on the effectiveness of existing standards and processes Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction. Manages systems to avoid unplanned customer-impacting events Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems. Performs other duties as assigned Regular, predictable attendance is essential to satisfactory performance. Knowledge, Skills & Abilities Regular, predictable attendance is essential to satisfactory performance. Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations) Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water Systems Large Centrifugal Chillers Cooling Towers Heat Exchangers Water Treatment Systems VFD's and Pumps HVAC equipment CRAC/CRAH's Humidification Systems Water heaters Water/Air filters BMS and PLC Controls Emergency Standby Diesel Generator Systems Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution Static UPS Systems Double Interlock Pre-Action Systems Excellent communication skills, both written and oral Proficient with MS Office Suite (Word, Excel, PowerPoint, Project) Ability to communicate effectively with customers and internal staff and effectively work in team environment Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems. Ability to learn quickly and address issues as they arise during normal working hours or after hours. Ability to operate in and promote a rigorous process-driven team environment Ability to logically analyze and solve problems Ability to effectively multi-task multiple projects Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.) Ability to operate electrical tools such as a multi-meter or infrared camera Ability to operate a forklift Regular, predictable attendance is essential to satisfactory performance. Must be able to work on a shift which may require nights, holidays, and some weekends. WORK HOURS/SHIFT: Monday-Friday 7:00am-3:30pm | Dayshift Possess critical thinking and complex problem-solving skills Physical Requirements Primarily walking, standing, and bending with some sitting. Ability to communicate effectively with verbal, visual and listening skills Close visual work on a computer terminal. Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments. Able to lift and carry heavy equipment, up to 50 pounds. Ability to climb ladders and work on raised platform. WORK CONDITIONS Data Center environment with varying temperatures and loud noises. Potential extensive daily usage of workstation or computer. Must work on-site; no telecommuting permitted. Special Requirements Must be willing to be part of the after-hours notification and escalation protocol. Must work on-site; no telecommuting permitted. This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $33.90 - $50.90 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour' requirements. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please contact us .

The Quality Assurance Specialist supports the Street Outreach, Navigation, and Resources (SONAR) team by ensuring accurate data, consistent documentation, and reliable inventory for outreach and Resource Center operations. This position serves as a caseload assistant to the full SONAR team, tracking follow up tasks and referrals, and providing front-line triage to individuals requesting services in the Resource Center and in the field. The position staffs weekend heat relief operations between May 1 and October 1 and may represent SONAR coordinators at community meetings or workgroups as assigned. The nature of the work requires weekend hours during heat relief operations and occasional evenings. Essential Duties Data Quality Enter client and service data into the Homeless Management Information System (HMIS), City systems, and partner databases accurately and within required timelines. Review records for completeness and data quality, including required fields, documentation, and coding, and to flag discrepancies or missing information for SONAR staff. Prepare basic reports and summaries to support program monitoring, workload tracking, and internal quality improvement activities. Caseload Support Act as a caseload assistant to SONAR staff by maintaining shared task lists, tracking follow up deadlines, and monitoring outcomes of referrals. Monitor referrals to partner agencies, including shelters, housing providers, the Housing Authority of Maricopa County, behavioral health providers, and rental or utility assistance programs, and document outcomes or barriers. Communicate referral status updates to SONAR staff and assist with next steps such as gathering documentation, rescheduling appointments, or initiating alternative referrals. Triage, Heat Relief, and Customer Support Provide front-line triage at the Resource Center, including initial screening, identification of priority needs, and routing to appropriate SONAR staff or partner agencies. Assist with basic triage and information gathering in the field as needed, including documenting location, contact information, and presenting needs. Staff weekend heat relief locations during the heat season (May 1 through October 1), including on-site triage, tracking attendance, coordinating supplies, and ensuring completion of required documentation and data entry. Provide clear, respectful, and trauma-informed information about SONAR services, eligibility criteria, and referral pathways to community members and partners. Operational Support Assist in maintaining inventory of outreach and Resource Center supplies, including water, hygiene items, basic survival items, forms, informational materials, and office supplies. Assist with scheduling internal and external meetings, preparing agendas and materials, and taking notes as requested; maintain assigned equipment such as laptops, tablets, and phones and report maintenance needs promptly. Meetings and Representation Support SONAR coordinators with special projects, team huddles, and quality improvement activities as assigned. Serve as a proxy for coordinators at community meetings, workgroups, or partner convenings when requested, including listening, taking notes, sharing approved program information, and reporting back key information and action items. Maintain professional and collaborative relationships with partner agencies, landlords, community groups, and other City departments. Minimum Qualifications High school diploma or equivalency. At least two (2) years of experience in human services, administrative support, case management support, quality assurance, or data entry in a social services, housing, or homeless services environment. Demonstrated experience with data entry and records management in electronic databases or case management systems. Proficiency with common office software applications, including word processing, spreadsheets, email, and basic data tracking tools. Valid Arizona operator driver license. Level 1 Fingerprint Clearance Card required within three (3) months of hire. Preferred Qualifications Experience with the Homeless Management Information System (HMIS) or similar human services data systems. Experience supporting homeless services, housing programs, or outreach teams. Experience with data quality, reporting, or quality assurance activities. Two (2) years of direct case management experience in a human services setting. Bilingual skills in English and Spanish, including the ability to speak and translate in both languages. Knowledge of trauma-informed care principles and Housing First practices. Supplemental Information Work requires the ability to read and understand regulations, policies, procedures, and program standards. Work requires the ability to perform basic math calculations such as addition, subtraction, multiplication, and division. Work requires the ability to communicate clearly, both verbally and in writing, with internal staff, partner agencies, and members of the public. No direct supervisory responsibilities. Work involves choosing actions within limits set by standard practices and procedures, with judgment required to determine proper course of action and when to elevate issues to supervisors. The individual in this position will work with staff both within and outside the City and must maintain positive, professional relationships and open communication. Employee must maintain regular attendance and the ability to work in a constant state of alertness and in a safe manner.

Konica Minolta currently has an exciting opportunity for a GSD Support Associate! Responsibilities Provide an exceptional service experience when handling incoming customer requests Determine the reason for the request and, if necessary, route to applicable functions For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2 Log service incidents accurately and assist customers with other requests as neede Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations Communicates clearly and professionally with customers to handle requests efficiently Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media Gathers information of the customer request and determine best course of action Identifies urgent situations that require additional actions to satisfy the customers' needs including supply sourcing/expediting and incident escalation Follow through on customer commitments, research as needed using available resources Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience Complete projects and tasks as assigned by management Qualifications High school or equivalent Entry level with some experience preferred in a call center environment Excellent verbal and written communication skills Good customer service and interpersonal skills Ability to problem solve and perform basic troubleshooting Computer skills - Microsoft Office, Word, Excel, PowerPoint Positive attitude and collaborates well with team members Ability to multi-task work in a fast-paced environment This position requires sitting at a desk with a computer monitor for several hours at one time The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus Occasional travel as requested About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

At Caris, we understand that cancer is an ugly word-a word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer care-we're changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn't stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare-driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary The Technical Support Specialist II is responsible for the diagnosis, support, and other technical aspects to ensure hardware, software, and components for onsite and remote support Caris team members across the distributed environment are performing at an optimal level. This position supports teams including but not limited to sales, laboratory operations and researchers requiring someone with excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems while ensuring the deployment and support is maintained effectively and efficiently in a rapid growing fast paced environment. As a level II you will serve as a subject matter expert for other junior technicians. Job Responsibilities Provide exceptional customer service and support keeping communications fluid throughout the support and troubleshooting. Ability to effectively configure, support, troubleshoot and prioritize all service requests and incidents. Provide accurate and detailed documentation in ServiceNow ITSM Suite of incidents and problems, including the steps taken during the analysis and resolution/restoration process in ServiceNow. Assist in building and maintaining architectural runbooks, hardware, and software refresh lifecycle, and maintenance and support contracts. Answer questions surrounding the installation, usage, and training of hardware and software products. Possess the ability to learn on the job, especially software applications that you may not be familiar with or use every day. Ability to shift between projects/tasks to keep up with the workload Regularly update customers on open issues providing ETA of resolution. Assist other members of the Information Services department with hardware/software/network technical assistance as needed Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages leveraging and updating knowledgebase articles. Participate in occasional off-hours work such as installations, and in regular on-call rotation for off-hours outages and escalations. Serve as the team Lead when the Lead us unavailable. Coordinate and drive processes to identify operational problems with assigned systems and provide technical support to resolve them promptly. Ability to transition between supporting different platforms such as lab operations, AV, smart hands for networking and telecom as well as cloud hosted environments. Required Qualifications High School diploma or equivalent. Minimum of 5 years end user support which should include a combination of the following: Microsoft O365, Azure Virtual Desktop and MAC Operating Systems. Ability to work in fast paced, changing and fast transformational environment against both short-term and long-term requirements. Preferred Qualifications Associate degree or higher from an accredited educational institution. Bachelor's degree in computer science or related technology field is preferred. Experience with JAMF, SCCM, Azure, InTune and Auto Pilot. Experience working in a healthcare environment. Experience working in a fast-paced environment support 1700+ end users. Physical Demands Must possess ability to sit, stand, and/or work at a computer for long periods of time. May have exposure to blood-borne pathogens, extreme temperatures, high noise levels, fumes and bio-hazardous material/chemicals including formalin in the lab environment. Occasional lifting of items up to 35 lbs. is required when installing some IT equipment. Training All job specific, safety, and compliance training are assigned based on the job functions associated with this employee. Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification. This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ranking Arizona s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more. As our portfolio continues to grow, so do our Community Teams! Mark-Taylor is hiring Service Technicians at multiple locations throughout the Greater Phoenix Area. If this community is not the right fit for you, our recruiters will talk to you about all of our exceptional career opportunities As a Service Technician, you will work at one of our beautiful communities and represent Mark-Taylor through the delivery of exceptional customer service while contributing to the upkeep of the physical asset and community grounds. You're Excited About This Role Because You Will: Assist in the completion of make ready units to Mark-Taylor standards and maintains adequate supply of make-ready units for the Community. Trouble-shoot, diagnose and correct minor air conditioning and/or heating failures, appliance repairs, electrical problems, plumbing problems, minor carpentry, and drywall repairs. Perform necessary repairs and preventative maintenance on vacant units as they become available. Perform daily pool care, assures pool is in proper chemical balance and area is free of safety concerns. Complete minor roof repairs, re-key locks, and cut keys Inspect the property for safety hazards that may pose a liability and corrects the hazard to inform the Manager of Facilities and Service of the hazard. Share on-call duty with Manager of Facilities and Service, and service team members and is readily available to go the property if needed and in uniform/badge. Assist in monitoring inventory of parts and cleaning supplies. We're Excited to Meet You! Ideally, You Will Bring: General knowledge in the following areas: Plumbing, Electrical, Pool Maintenance, HVAC, Carpentry, Landscape Maintenance, Appliances, and OSHA-related standards Knowledge of building systems Service orientation. Basic computer skills. Experience as apartment turn technician, make ready technician, or work order technician is highly desirable. A basic understanding of written and verbal English. Why You ll Love Working at Mark-Taylor: Opportunities for career growth Employee referral program Paid time off, paid sick time, paid holidays, paid volunteer time Medical, dental, vision benefits, including paid parental leave 401k with company match Employee appreciation events MT Wellness program Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers) Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing. The starting hourly pay range for Service Technician is $22.00, commensurate with experience and dependent on the specific community's level of complexity. Our Service Technicians typically work a schedule that includes one or more weekend days. Our Service Team members participate in a rotating on -call schedule with additional shift differential pay.

We re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community. The IT Community Technology III role is responsible for providing technical support, troubleshooting, implementation of community-based technology solutions, and serving as a team lead for the Community Application Support team. This role acts as the primary Tier One support for VMS, SmartWebs, Homewise Docs, and other integrated community systems, ensuring smooth operations for CCMC s 250+ master-planned communities. Additionally, the position includes on-call support responsibilities and is expected to maintain 25% billable time through project-based work and advisory services. RESPONSIBILITIES 1. Community Software Support & User Assistance Ensure community staff and managers have proper access to required systems. Assist with user onboarding, account setup, and permissions management. Support training and best practices adoption for community technology. Maintain data integrity and system performance monitoring. 2. Backend Support & Tier One Responsibilities Serve as Tier One support for VMS, SmartWebs, Homewise Docs, and other integrated community platforms. Provide first-line troubleshooting for software issues, data discrepancies, and access problems. Escalate unresolved or complex cases to Tier Two support, vendors, or internal IT teams. Document common issues and resolutions in a knowledge base to streamline future troubleshooting. 3. On-Call Support & Incident Management Participate in on-call rotation to provide after-hours support for critical issues impacting community operations. Respond to emergency system outages or security incidents within SLA guidelines. Escalate high-impact incidents to IT leadership and vendors as necessary. 4. Training & Documentation Develop and conduct training sessions on VMS, SmartWebs, Homewise Docs, and security best practices. Create and maintain knowledge base articles, FAQs, and troubleshooting guides. Assist community managers in leveraging technology to optimize operations. 5. Vendor & Stakeholder Collaboration Act as a liaison between communities, IT leadership, and software vendors to ensure smooth system performance. Participate in Quarterly Business Reviews (QBRs) with key technology vendors. Provide feedback to vendors on system issues, enhancement requests, and troubleshooting improvements. 6. Leadership & Mentorship Serve as team lead for the Community Applications Support team, providing guidance, mentorship, and informal supervision of day-to-day tasks. Train and coach Community Support Tech I and II team members to build skillsets and ensure consistent support delivery. Collaborate with IT leadership to improve team workflows, knowledge sharing, and professional development. 7. Key Performance Indicators Billable Time Contribution: Maintain 25% billable time (Includes project work, advisory, and value-add services). User Satisfaction Score: Maintain 4.2/5.0 rating on IT Support feedback surveys. REQUIREMENTS Minimum Qualifications Bachelor s degree or equivalent experience in IT, Computer Science, or Business Technology. 3 - 5 years of IT experience, preferably with community management technology. Strong expertise in networking, cloud platforms, and SaaS applications. Ability to work independently and handle multiple priorities in a fast-paced environment. Ability to travel up to 50% Preferred Qualifications Previous experience supporting VMS, SmartWebs, Homewise Docs, or similar SaaS applications. Familiarity with association management software and HOA/community technology. Experience in IT incident management and vendor coordination. COMPETENCIES Functional/Technical Skills required working in IT systems Executing proposals with advanced scheduling skills for project phases Highly adaptable in multiple business settings PHYSICAL REQUIREMENTS Lifting: Lifting up to 100 lbs Mobility: Might require ladders, lifts, walking across a community/office Working conditions: May require working outdoors depending on the requirement of the project with hybrid Office, Sites, or WFH. Hybrid work environment with occasional onsite community visits. On-call support rotation is required, including some evenings and weekends. Must be able to travel as needed to community locations. Ability to travel up to 50% Personal protective gear: Required when operating a lift on a rare occasion, full body harness which will be paid for by the community project Extended Sitting or Standing: May be required occasionally dependent on the project/project type. Capability to sit or stand for extended periods during meetings or events Manual Dexterity: Skills in using technology, including computers, mobile devices, computer systems, and controllers (Cabling/Wiring/terminating cabling) Driving: Ability to operate a motor vehicle for travel in remote cities outside home base (Scottsdale) which includes rentals. MVR review will be conducted (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.) We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager. If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements. What we offer: Comprehensive benefits package including medical, dental, and vision Wellness program Flexible Spending Accounts Company-matching 401k contributions Paid time off for vacation, holidays, medical, and volunteering Paid parental leave Training and educational assistance Support programs, including Employee Assistance Program and Calm Health Optional benefits including short- and long-term disability, life insurance, and pet insurance Most importantly, a caring team who is dedicated to your success!

Vālenz Health is the platform to simplify healthcare - the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey - from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible. About This Opportunity: As an Enterprise IT Tech with Vālenz, you'll provide remote IT support for staff and executives, ensuring a smooth and positive user experience. You'll troubleshoot hardware, software, and system issues; manage and escalate support tickets; and administer Microsoft 365, Intune, Teams Voice, and other cloud services. You'll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery. Things You'll Do Here: Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions. Monitor and resolve IT support requests through the internal ticketing system. Escalate tickets to higher-level technicians and other teams as needed. Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access. Support administration of Microsoft Intune, Microsoft 365, and Teams Voice. Contribute to account management in systems such as EntraID, Active Directory, and other cloud services. Install, configure, and repair computer hardware and software. Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources. Help migrate and update IT documentation into new platforms. Collaborate with business units to ensure IT solutions meet needs and align with business objectives. Perform other duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties. What You'll Bring to the Team: 2+ years of experience in a support technician role, with both on-site and remote support responsibilities. Experience providing IT support in a fast-paced, fully remote environment. Strong knowledge of Active Directory and Office 365 administration. Proficiency with Microsoft Windows and applications, as well as Apple iOS and Android. Strong problem-solving skills with the ability to work well under pressure. Excellent communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams. Ability to work independently and as part of a team. A plus if you have: Knowledge of infrastructure components such as servers, storage systems, networks, and virtualization technologies. Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM). Experience with command-line tools. Microsoft 365 Certification. Where You'll Work: This is a fully remote position, and we'll provide all the necessary equipment! Work Environment: You'll need a quiet workspace that is free from distractions. Technology: Reliable internet connection-if you can use streaming services, you're good to go! Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software. Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA. Why You'll Love Working Here Valenz is proud to be recognized by Inc. 5000 as one of America's fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare . With this commitment, you'll find an engaged culture - one that stands strong, vigorous, and healthy in all we do. Benefits Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card. Spending account options: HSA, FSA, and DCFSA 401K with company match and immediate vesting Flexible working environment Generous Paid Time Off to include vacation, sick leave, and paid holidays Employee Assistance Program that includes professional counseling, referrals, and additional services Paid maternity and paternity leave Pet insurance Employee discounts on phone plans, car rentals and computers Community giveback opportunities, including paid time off for philanthropic endeavors At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

Job Classification Title: IT Support Technician Working Title(s): Information Technology Desktop Technician Who we are The City of Tolleson is seeking a dedicated and customer-focused IT Desktop Support Technician to join our Information Technology team. This position plays a key role in supporting City staff by ensuring reliable and efficient technology operations. If you enjoy solving technical challenges, working in a collaborative environment, and making a meaningful impact through IT service, we encourage you to apply. The City of Tolleson is known for its strong sense of community, preserving neighborhood character and livability amid regional growth. Despite our small size, we compete in economic and community development, workforce recruitment, and retention, guided by our Vision Statement that balances community values with future growth. As the first Certified Autism Center in the West Valley, we are committed to inclusivity and fostering social connections, creating a welcoming environment for all. Join us in building a diverse workforce that honors our past and shapes a vibrant future. Position Description The IT Desktop Support Technician provides day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals and audio-visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support. Responsibilities also include supporting audio-visual systems in conference rooms, offices, and Council Chambers-conducting setup, testing, and event support for staff and elected officials, including after hours when needed. The position assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors. The technician helps maintain accurate records, orders equipment within established guidelines, and participates in on-call rotation. This role fosters inclusive working relationships, communicates clearly with users of all technical backgrounds, and performs related duties to support reliable, secure, and efficient City technology operations. Qualifications High school diploma or GED from an accredited institution and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties. Valid Arizona driver's license required. IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred. >>> Click on Full Job Description for additional position details. Physical Demands Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Working Conditions are in an office setting. Depending on assignment some local travel may be required. Closing Date: Open until filled Hiring Salary: $23.23 - $27.88 Hourly D.O.E. Salary for internal promotion Section 603.3.2 of Employee Handbook Applications reviewed weekly, with first review December 22, 2025. Full Salary Range: $23.23-$32.52 Hourly Additional Application Information It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application. Applicants may request a reasonable accommodation, if needed, by contacting Employee Resources at ************. EOE/M/F/D/V/SO

IMPORTANT APPLICANT INFORMATION: The advertised salary range provided covers the entire compensation spectrum for the position classification. The anticipated hiring range for this role is between $51,718.16 to $62,061.74 annually. It's essential to note that the actual salary offered will be determined based on several factors, including skills, qualifications, experience, education, licenses, training, and internal equity considerations. This position requires flexibility in working hours, including the ability to work evenings, weekends, and holidays as part of a rotating schedule. Special Requirement: Due to the supporting role of this position within the Police Department, a thorough background investigation, including a polygraph examination, will be conducted IMPORTANT DATES: * Recruitment Closing Date: January 25, 2026, at 11:59 PM * First round of interviews: February 9, 2026 * Second round of interviews: Week of February 16, 2026 JOB CLASSIFICATION SUMMARY Positions assigned to this class will be at the forefront of technical support, addressing diverse issues, performing installations and upgrades, and ensuring the smooth functioning of IT infrastructure. You'll provide both remote and onsite assistance, troubleshoot hardware and software problems, and contribute to maintaining inventory and supplies. DISTINGUISHING CHARACTERISTICS This is a fully qualified, experienced level within the IT department, focusing on providing technical support, troubleshooting, and maintaining IT infrastructure. The IT Technician plays a crucial role in ensuring the smooth functioning of computer systems and assisting users with technical issues. They possess a solid understanding of computer hardware, software, and networking concepts, along with strong problem-solving and communication skills.ESSENTIAL DUTIES The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town's needs. * Provide technical support to users, promptly addressing hardware and software issues. * Perform troubleshooting and diagnostic procedures efficiently. * Assist in the installation, configuration, and maintenance of computer systems, software, and peripherals. * Conduct routine system checks and updates for optimal performance and security. * Maintain inventory of IT equipment and supplies, assisting with procurement activities. * Deploy new IT hardware and software packages as directed. * Research technical issues, recommend solutions, and track until resolution. * Provide technical assistance, training, and cross-training to system users. * Maintain absolute confidentiality of work-related issues and customer records. * Perform other related duties as required. POSITION SPECIFIC DUTIES: Assignment to a competency rank is at the sole discretion of the Town and is based on the achievement of all of the following in combination: education, experience, assigned duties, certification and license requirements. If Assigned to AV (Audio Video/Information Technology): In addition to the core responsibilities, the IT Technician may be tasked with overseeing audio and video recording equipment, managing AV setups for events, and ensuring the functionality of AV systems. They should have familiarity with AV technologies such as sound systems, microphones, projectors, and video conferencing equipment. If Assigned to Police Department: When assigned to the Police Department, the IT Technician may be responsible for supporting specialized law enforcement software, maintaining in-car computers and cameras, and assisting with the implementation of technology solutions to enhance policing efforts. They should be familiar with law enforcement procedures and possess the ability to work effectively in a law enforcement environment.MINIMUM QUALIFICATIONS (at job entry) Education and Experience: High School Diploma or GED and 2 years of related experience; or an equivalent combination of directly related education and experience. Must complete a thorough background investigation including a criminal history check and a polygraph examination. LICENSING/CERTIFICATION REQUIREMENTS * Driver's License; * Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) preferred. Special Requirements: To be eligible, incumbents cannot be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE). KNOWLEDGE * Basic understanding of computer hardware, software, and networking principles. * Familiarity with troubleshooting techniques and diagnostic tools. * Knowledge of Microsoft Windows operating systems. * Understanding of IT security best practices. * Windows desktop administration principles and practices; * Customer service principles and practices; * Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities. SKILLS * Strong problem-solving abilities and attention to detail. * Excellent communication skills, both verbal and written. * Ability to work independently and collaboratively in a team environment. * Proficiency in using common IT tools and applications. * Customer service-oriented approach to providing technical support. OVERALL PHYSICAL STRENGTH DEMANDS: Physical Strength for this classification is indicated below with an "X"XSedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly. Heavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly. Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly. PHYSICAL DEMANDS: CFORNContinuouslyFrequentlyOccasionallyRarelyNever2/3 or more time1/3 to 2/3 of time Up to 1/3 time< 1 hour per week Never occurs Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation. Physical DemandBrief DescriptionCFORNStandingCommunicating with co-workers, observing work site, observing work duties X SittingDesk workX WalkingTo other departments/offices/office equipment X LiftingSupplies, files X CarryingSupplies, files X Pushing/PullingFile draws, tables and chairs X ReachingFor supplies, for files X HandlingPaperwork X Fine DexterityComputer keyboard, telephone pad, calculator, calibrating equipmentX KneelingFiling in lower drawers, retrieving items from lower shelves/ground X CrouchingFiling in lower drawers, retrieving items from lower shelves/ground X CrawlingUnder equipment X BendingFiling in lower drawers, retrieving items from lower shelves/ground X TwistingFrom computer to telephone, getting inside vehicles X ClimbingStairs, step stool X BalancingOn step stool X VisionReading, computer screen, drivingX HearingCommunicating with co-workers and public and on telephone, listening to equipmentX TalkingCommunicating with co-workers and public and on telephoneX Foot ControlsDriving X Other (Specify) MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE: Standard office equipment; vehicle ENVIRONMENTAL FACTORS: DWMSNDailySeveral Times Per WeekSeveral Times Per MonthSeasonallyNeverHealth & Safety FactorsDWMSNHealth & Safety FactorsDWMSNMechanical Hazards XRespiratory Hazards XChemical Hazards XExtreme Temperatures X Electrical Hazards XNoise and Vibration XFire Hazards XWetness/Humidity XExplosives XPhysical Hazards XCommunicable Diseases X Physical Danger or Abuse X Other (Specify Below PROTECTIVE EQUIPMENT REQUIRED: None NON-PHYSICAL DEMANDS: CFORNContinuouslyFrequentlyOccasionallyRarelyNever2/3 or more time1/3 to 2/3 of time Up to 1/3 time< 1 hour per week Never occurs Description of Non-Physical DemandsCFORNTime Pressure X Emergency Situation XFrequent Change of Tasks X Irregular Work Schedule/Overtime X Performing Multiple Tasks Simultaneously X Working Closely with Others as Part of a Team X Tedious or Exacting Work X Noisy/Distracting Environment X Other (Specify Below) PRIMARY WORK LOCATION: XOffice Environment Warehouse Shop Recreation/Neighborhood Center Vehicle Outdoors Combination of Office, Vehicle and Field Other (Specify Below)

The Helpdesk Technician provides first-level technical support to end users, ensuring timely and effective resolution of hardware, software, and network issues. This role is also responsible for the configuration, security setup, and user training related to Microsoft OneDrive and SharePoint, supporting the organization's efforts to maintain a secure and efficient cloud collaboration environment. PRIMARY ACCOUNTABILITIES * Provide daily technical support to staff for desktop systems, applications, and network connectivity. * Troubleshoot and resolve issues with Windows PCs, printers, mobile devices, and software applications. * Set up and configure new hardware, operating systems, and standard applications. * Administer and support Microsoft OneDrive and SharePoint environments, including user provisioning, permission management, and security configuration. * Develop and deliver training and documentation to end users on secure and effective use of OneDrive and SharePoint. * Maintain accurate records of issues, solutions, and asset inventory within the helpdesk ticketing system. * Prepare reports by collecting, analyzing, and summarizing information and trends from helpdesk software. Review these reports to identify recurring patterns of issues related to equipment, systems, or users. Provide management with regular reports detailing the number of work orders processed, their locations, and the types of problems resolved. * Participate in projects to improve IT processes, enhance system performance, and increase end-user satisfaction Requirements * Four years of experience, or a combination of education and experience, in computer support, with strong proficiency in the Microsoft suite of products. * Service Desk Management * Microsoft 365 Administration * Technical Support * Process Improvement * Technical documentation EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. * Full-Time employees are offered a comprehensive and competitive benefits package including medical, dental, vision, company paid life insurance; paid sick, vacation and holidays; and 401(k) plan with a company match. Date Posted 10/06/2025 How to Apply Apply Online OR Click here to obtain an employment application and send resume to ***************

We're CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community. The IT Community Technology III role is responsible for providing technical support, troubleshooting, implementation of community-based technology solutions, and serving as a team lead for the Community Application Support team. This role acts as the primary Tier One support for VMS, SmartWebs, Homewise Docs, and other integrated community systems, ensuring smooth operations for CCMC's 250+ master-planned communities. Additionally, the position includes on-call support responsibilities and is expected to maintain 25% billable time through project-based work and advisory services. RESPONSIBILITIES 1. Community Software Support & User Assistance Ensure community staff and managers have proper access to required systems. Assist with user onboarding, account setup, and permissions management. Support training and best practices adoption for community technology. Maintain data integrity and system performance monitoring. 2. Backend Support & Tier One Responsibilities Serve as Tier One support for VMS, SmartWebs, Homewise Docs, and other integrated community platforms. Provide first-line troubleshooting for software issues, data discrepancies, and access problems. Escalate unresolved or complex cases to Tier Two support, vendors, or internal IT teams. Document common issues and resolutions in a knowledge base to streamline future troubleshooting. 3. On-Call Support & Incident Management Participate in on-call rotation to provide after-hours support for critical issues impacting community operations. Respond to emergency system outages or security incidents within SLA guidelines. Escalate high-impact incidents to IT leadership and vendors as necessary. 4. Training & Documentation Develop and conduct training sessions on VMS, SmartWebs, Homewise Docs, and security best practices. Create and maintain knowledge base articles, FAQs, and troubleshooting guides. Assist community managers in leveraging technology to optimize operations. 5. Vendor & Stakeholder Collaboration Act as a liaison between communities, IT leadership, and software vendors to ensure smooth system performance. Participate in Quarterly Business Reviews (QBRs) with key technology vendors. Provide feedback to vendors on system issues, enhancement requests, and troubleshooting improvements. 6. Leadership & Mentorship Serve as team lead for the Community Applications Support team, providing guidance, mentorship, and informal supervision of day-to-day tasks. Train and coach Community Support Tech I and II team members to build skillsets and ensure consistent support delivery. Collaborate with IT leadership to improve team workflows, knowledge sharing, and professional development. 7. Key Performance Indicators Billable Time Contribution: Maintain 25% billable time (Includes project work, advisory, and value-add services). User Satisfaction Score: Maintain 4.2/5.0 rating on IT Support feedback surveys. REQUIREMENTS Minimum Qualifications Bachelor's degree or equivalent experience in IT, Computer Science, or Business Technology. 3 - 5 years of IT experience, preferably with community management technology. Strong expertise in networking, cloud platforms, and SaaS applications. Ability to work independently and handle multiple priorities in a fast-paced environment. Ability to travel up to 50% Preferred Qualifications Previous experience supporting VMS, SmartWebs, Homewise Docs, or similar SaaS applications. Familiarity with association management software and HOA/community technology. Experience in IT incident management and vendor coordination. COMPETENCIES Functional/Technical Skills required working in IT systems Executing proposals with advanced scheduling skills for project phases Highly adaptable in multiple business settings PHYSICAL REQUIREMENTS Lifting: Lifting up to 100 lbs Mobility: Might require ladders, lifts, walking across a community/office Working conditions: May require working outdoors depending on the requirement of the project with hybrid Office, Sites, or WFH. Hybrid work environment with occasional onsite community visits. On-call support rotation is required, including some evenings and weekends. Must be able to travel as needed to community locations. Ability to travel up to 50% Personal protective gear: Required when operating a lift on a rare occasion, full body harness which will be paid for by the community project Extended Sitting or Standing: May be required occasionally dependent on the project/project type. Capability to sit or stand for extended periods during meetings or events Manual Dexterity: Skills in using technology, including computers, mobile devices, computer systems, and controllers (Cabling/Wiring/terminating cabling) Driving: Ability to operate a motor vehicle for travel in remote cities outside home base (Scottsdale) which includes rentals. MVR review will be conducted (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.) We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager. If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver's license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements. What we offer: Comprehensive benefits package including medical, dental, and vision Wellness program Flexible Spending Accounts Company-matching 401k contributions Paid time off for vacation, holidays, medical, and volunteering Paid parental leave Training and educational assistance Support programs, including Employee Assistance Program and Calm Health Optional benefits including short- and long-term disability, life insurance, and pet insurance Most importantly, a caring team who is dedicated to your success!

About Roberts Resorts & Communities This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together. Position Summary We are hiring a hands-on IT Systems Administrator to own day-to-day IT operations across a distributed, multi-location environment (approximately 25 locations). This role provides both Tier 1 and Tier 2 support-handling frontline user support while also owning administration of core platforms and escalations. Responsibilities include Microsoft 365 administration, endpoint and network operations, baseline cybersecurity, provider coordination, and disciplined documentation/asset management. Location: On-site in Scottsdale, AZ. Performance Objectives Provide Tier 1 support and Tier 2 escalation for end users; triage, resolve, and coordinate onsite support when needed. Administer and support cloud based identities including Microsoft 365 (users, groups, licensing, security settings), Adobe, Google Workspace and Apple Business Manager operations where applicable. Manage endpoint standards, patching cadence, and common deployments; support multi-site networking troubleshooting and basic health monitoring. Coordinate telecom/VoIP and connectivity troubleshooting with providers and contractors across locations. Maintain IT documentation, inventory, renewal tracking, and vendor/contractor coordination. Consistently meets agreed response and resolution targets for Tier 1 and Tier 2 requests across locations, with clear communication and reliable follow-through. Reduces repeat issues by performing effective troubleshooting, documenting fixes, and applying root-cause remediation (not just temporary workarounds). Maintains secure, stable operations through timely patching, controlled change practices, and minimal unplanned downtime. Keeps identity and access hygiene strong (MFA enforcement, least privilege, and periodic access reviews) and responds effectively to phishing/compromise events. Delivers accurate and on-time onboarding/offboarding and access changes; maintains clean licensing, device assignment, and user lifecycle records. Manages providers and renewals proactively (telecom/VoIP, ISPs, domains/DNS, hosting, SaaS) to prevent service interruptions. Maintains accurate inventories, current documentation/runbooks, and clear site/contractor instructions that improve support consistency. Provides concise status reporting on recurring issues, risk items, and improvement opportunities; executes agreed improvements without disrupting business operations. Core Technology Stack: Microsoft 365 (primary stack) Google Workspace Apple Business Manager Domain registrar accounts + DNS management (e.g., Cloudflare DNS) Email perimeter security filtering Microsoft 365 backup solution (platform familiarity preferred) Hosted QuickBooks VM environment + Intuit QuickBooks Enterprise WordPress web hosting Adobe Rent Manager (Accounting) (Hosted RDP Environment as well as a Web Portal) Newbook (Reservations) Hubspot - CRM (Marketing Dept is acting Admin) Requirements Key Competencies: Preferred Demonstrated understanding of Tier 3 support concepts, including advanced troubleshooting methodology, root-cause analysis, change control, and escalation readiness for complex infrastructure issues. Familiarity with device lifecycle workflows. Experience supporting Microsoft RDP in a hosted VM environment. Education & Experience: 5+ years in IT support/administration with Tier 2 responsibilities (or equivalent). Hands-on Microsoft 365 administration experience (user, licensing, security/mail flow fundamentals). Experience with cloud email security filtering, DNS management, and VoIP administration portals. Experience supporting a distributed/multi-site environment and coordinating onsite support via contractors. Strong troubleshooting, communication, and documentation skills. Benefits and Perks We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you'll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including: Medical, Dental, and Vision coverage for you and your dependents Employer-paid life insurance for peace of mind A full menu of voluntary coverages - STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans 80 hours of PTO plus 11 paid holidays to recharge and refresh 401(k) with a 3% company match to invest in your future The chance to be part of an inclusive, supportive community where your contributions matter Complimentary stay at one of our resorts - enjoy the lifestyle you help create! Commitment to Diversity Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.

The Shamrock Students Professional Internship Program is an 11-week program focused on hands-on training in a variety of opportunities throughout the Shamrock Foods Company enterprise. As a Shamrock Student, you will be a part of a cohort of interns focused on real projects that impact the business. In addition to the work, you will do to support your department, you'll get to know your fellow interns through a variety of collaborative projects and events. Essential Duties: * Provide support for IT Infrastructure team in an accurate and timely manner. * Assisting with Role Based access project by interfacing with business units to determine AD groups for the given job role. * Reviewing LogicMonitor alert logs looking for recurring alerts and resolve them. * Shadow team members to learn processes and look for areas of opportunity for automation and/or improvement. * Other duties as assigned. Qualifications: * 1+ year(s) educational experience and currently pursuing a degree from an accredited college or university with a focus on Computer Science, Management of Information Systems, or related field * Maintains a minimum GPA of 3.0 * Must live in or near Phoenix, AZ * Strong written and oral communication skills * Strong sense of urgency and accountability * Demonstrates expertise in Microsoft Office suite (Excel, Outlook, Word) * Ability to learn and act in a fast-paced environment * Effective task management * High level of motivation and adaptability * Great attitude and desire to learn and grow Corporate Summary: At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922. Our Mission: At Shamrock Foods Company, we live by our founding family's motto to 'treat associates like family and customers like friends.' Why intern for us? Shamrock Foods Company is committed to a program that goes beyond your typical internship experience, giving interns the opportunity to start their career path. We offer great training and growth for college students to help interns apply their education towards solving business problems and working on hands-on projects in a workplace environment. Our interns are more than a temporary associate; they become part of our family. Equal Opportunity Employer At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

The Technical Support Specialist will be the one our employees turn to for timely, effective and helpful technical IT support. As a key member of the IT Infrastructure team, you will provide first-line assistance to end users' technical support requests, as you gather information and perform expert trouble shooting. You will also be responsible for installing and/or configuring systems and peripherals. This position may require occasional evening and weekend hours Key Job Responsibilities: Act as the first line of support for incoming technical problems/issues. Assist with troubleshooting peripherals such as monitors, printers, etc. Support AV equipment and conference room equipment. Assist with IT projects as needed. Create documentation for knowledge base system. Help maintain IT equipment inventory. Manage and track technical support requests. Participate in occasional after-hours technical support. Provide input to enhance our technical support needs. Attend and participate in regular department meetings. Ability to lift up to 50lbs. Perform other duties as assigned. Qualifications: Associate's degree in information systems or relevant experience. 3+ years of experience with Windows. 3+ years of IT Support utilizing ticketing systems. 3+ years of experience with Microsoft Office. 1+ years of experience with MDM platforms such as JAMF, Intune, and Manage Engine. 1+ years of experience supporting conference room equipment and corporate printers. Preferred qualifications: Bachelors' degree in information systems or relevant experience. Active Directory and Office 365 experience. Ability to foster profession relationships with end-users, management, and executives. Passion for continually developing technical skills. Commitment to promoting a high standard of customer service. Ability to work across multiple organizations in a fast paced, smaller company environment. At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array's ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business. Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.

The AAC Tech Support Specialist provides clients technical support via phone, video, email and in-house. Documents support interactions, including interaction details and resolutions. Tests and provides feedback on related software and technologies. JOB FUNCTIONS: Provides clients technical support via phone, video, email and in-house. Troubleshoots to help clients who have issues with their devices. Helps to prepare equipment and accessories for speech-generating devices prior to shipment. Reviews and tests a variety of new and existing communication software programs to provide feedback and training to internal and external customers. Performs other duties as assigned Complies with all policies and standards