ServiceNow Support Analyst
Information technology/support technician job in Lake Mary, FL
ServiceNow Support Analyst (Level 2/3 Support)
We are seeking a highly skilled ServiceNow Support Analyst to help maintain and optimize a large-scale, enterprise ServiceNow environment. This role supports a highly customized platform, complex workflows, and frequent production deployments. If you're a collaborative problem-solver with strong technical capabilities and a passion for improving service management operations, this is an excellent opportunity to expand your expertise.
Role Summary
As a Level 2/Level 3 ServiceNow Support Analyst, you will troubleshoot production issues, investigate workflow and scripting failures, and ensure stable, reliable platform performance across a large enterprise user base. You will work within an environment containing hundreds of thousands of lines of custom code, requiring strong diagnostic and analytical skills. The role also supports regular production deployments and participates in an on-call rotation for critical issues.
Key Responsibilities
Provide Level 2/3 support for ServiceNow including troubleshooting:
Workflow and flow logic failures
Scripting issues
Record state and business rule logic problems
Identify issue origins across scripts, flows, business rules, and integrations
Support frequent release cycles (2+ production deployments per week)
Manage incidents, problems, changes, and requests within the ServiceNow platform
Maintain, patch, and upgrade infrastructure and software
Meet SLAs for incident and request management
Participate in an on-call rotation for critical issues
Contribute to automation and continuous service improvement initiatives
Create clear, concise documentation and communicate effectively with stakeholders
Required Qualifications
ServiceNow Certified System Administrator (CSA) (Required)
Bachelor's degree
Strong ServiceNow support or development background
4+ years of technical support experience preferred
Preferred Qualifications
ServiceNow Certified Application Developer (CAD) (Strongly preferred)
ServiceNow Certified Implementation Specialist (any module) (Nice-to-have)
Knowledge of scripting languages such as JavaScript, Angular.js, Perl, or PowerShell
Previous ServiceNow development or advanced support experience
Understanding of ITIL v3 or v4
Information Technology Support Technician
Information technology/support technician job in Lake Mary, FL
Job Title: Admin Support Tech Dept
Type: Contract Assignment
Pay Rate: $18/hour
Hours: Full-time (40 hours a week); must have the flexibility to work possible overtime/weekends once or twice during the year if needed
Job Description:
This is an amazing opportunity to get in on the ground floor with a Fortune 500 company. The role is 100% onsite in the office and will provide full training. The team is looking for candidates with an administrative, clerical, shipping, or retail background who have the desire to learn.
Key Responsibilities:
Receiving and shipping mobile devices and laptops.
Assisting the Tech Support Team with support tickets when shipping/receiving tasks are slower.
Lifting and pushing heavy carts as needed.
Qualifications:
Background in administrative, clerical, shipping, or retail roles.
Strong willingness to learn and adapt to new tasks.
Ability to lift and push heavy carts.
Technical Support Analyst
Information technology/support technician job in Orange City, FL
Technical Support Analyst - 3-Month Contract (Orlando Area)
Looking for an opportunity to make an impact on a high-visibility technology rollout? Join Visionaire Partners as a Technical Support Analyst and help drive a mission-critical implementation.
What You'll Do:
Spend about 70% of your time setting up and breaking down equipment, 30% troubleshooting and repairs
Shadow and support the lead technician
Replace outdated hardware (8GB PCs and 4:3 monitors)
Handle hardware swaps for new systems, label printers, scanners, iPads, and more
Keep workstations tidy and professionally organized (because cable chaos is never a good look)
Manage inventory, follow device naming conventions, and escalate printer issues as needed
Support SIM/TCP training sessions and related equipment
Follow IT security processes and contribute to continual improvement initiatives
What You Bring:
1+ year of tech support experience (hardware, software, Windows, MS Office, AD, networking)
Strong deskside troubleshooting skills
Ability to image, configure, and re-image PCs with approved apps and systems access
Excellent documentation, communication, and customer service chops
Flexibility to work some weekends or on-call shifts
Valid driver's license, reliable vehicle, and ability to transport IT gear between offices
Must pass background and drug screening (marijuana excluded)
Details:
Contract Duration: Jan 9, 2026 - Apr 9, 2026
Location: On-site across Orlando area offices
Perks: Visionaire Partners offers a competitive W-2 contractor benefits package, including 401(k) with match, health coverage, FSAs, life and disability insurance, and more.
Service Desk Technician
Information technology/support technician job in Sanford, FL
#11531
Introduction:
Visium Resources has been asked to identify qualified candidates for this Service Desk Technician position. This position is a contract to direct hire opportunity which is expected to be on-site in Sanford, FL.
Summary:
The selected Service Desk Technician will be responsible for taking customer requests for technology services and repair and accurately documenting, prioritizing, providing support, or escalating the customer's requests to the correct IT resources. Provides support for workstations with Windows operating systems, MACS's, desktop peripherals, mobile device management, asset tracking and application support. Assists users in the efficient use of applications and provide escalations of technical support issues. Focuses on providing excellent customer service, building strong relationships, safety, and best work practices with the goal of delivering exceptional results.
Responsibilities:
Effectively prioritize and manage multiple incidents and requests as assigned. Working to answer, evaluate, and prioritize incoming telephone, work orders, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Provide security access privileges to the appropriate staff, with high level understanding of group policies.
Responsible for configuring, installing, and repairing computer endpoints while consistently following up with users to ensure proper function, for both internal and external customers.
Perform remote troubleshooting through diagnostic techniques and pertinent questions. Document issues and resolutions properly for record keeping and posterity.
Support, manage, deploy policies/apps and maintain the recommended configuration of all mobile devices; this includes, but is not limited provisioning, securing, upgrading mobile OS and creating MDM policies & groups for device management.
Develop and maintain installation, operations, and configuration procedures.
Perform daily system monitoring, verifying the integrity and availability of all hardware and software.
Install computer and endpoint Windows updates, software updates, firmware.
Manage multiple incidents and requests as assigned, and monitor ticket workflows in accordance to SLAs. Must be familiar with industry standard ticketing systems.
Advise management on situations that may require additional client support or escalation.
Communicates to customers on the status of requests and incidents while consistently providing excellent customer service.
Contribute to developing training materials and procedures in the proper use of technology equipment along with participating in training end users.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Monitor ticket workflows in accordance to SLAs.
Support, manage, optimize, and maintain the configuration and installation of all desktop, laptops, and mobile devices to include, but not limited to, patching, configuring, upgrading hardware or software.
Provide technical support to staff utilizing Mac OS, Windows, and Office based workstations. Provide technical support after normal business hours on an on-call rotation or whenever necessary.
Maintain accurate inventory, asset information and various other asset records in accordance with department policy and procedures.
Requirements:
Windows Operating Systems
Apple iOS
Microsoft Office 365 Administration
Microsoft System Center Configuration Manager
Printer Network Connectivity Deployment
Service Desk Plus (or other ticketing system experience)
Documentation & Records Management (Knowledge base contribution)
Enhanced Customer Service Enrichment Efforts, and Effective De-escalation Experience
Associate degree in Computer Technology or two (2) year progressively responsible experience in the computer support field.
A comparable amount of education, training, or experience may be substituted for the minimum qualifications.
Microsoft and CompTIA certifications preferred.
Must possess excellent oral and written communication skills and be able to organize and prioritize tasks successfully.
Ability to communicate effectively with other team members, customers, citizens, & executive leadership.
Work requires a high degree of teamwork, coordination with customer departments, independent judgment, initiative, and a positive attitude.
Ability to evaluate situations and exercise good judgment in making decisions.
Ability to work independently, maintain accurate and detailed records and organize and assemble data to obtain desired output.
Experience with the methods, tools, and techniques applied to diverse IT Support in multi-platform networked environments.
Ability to evaluate, diagnose and develop solutions to potential and real operational and system deficiencies to ensure continued and non-disrupted service to system users.
In depth knowledge of personal computers, operating systems, Office Suite, and use of general business applications.
Ability to establish and maintain effective working relationships with staff at all levels of the organization.
Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.
Must also possess and maintain a valid Florida Driver's License including the ability to travel within the local area.
___________________________________________________________________________________
Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.
Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.
IT GRC & Security Co-op
Information technology/support technician job in Orlando, FL
Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: ***************************************
Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.
Our Values
Customer First - We earn the right to be our clients' first choice.
Integrity - We hold ourselves to the highest standard to build trust.
Collaborative - We always win as a team.
Innovative - We find new methods to deliver change and advance technology to the industry.
Passionate - We are driven to be the best in class.
Currency Exchange International is looking for a skilled and motivated IT GRC & Security Co-op to join our GRC Team! This is a hybrid position based in Orlando, FL.
Summary
The IT GRC & Security Ops Co-op will gain valuable experience assisting IT GRC and Information Security teams with a wide range of activities, including governance, risk management, compliance, security awareness, and security operations. This role provides hands-on exposure to real-world security challenges and the opportunity to contribute to the protection of the organization's information assets. The co-op will collaborate with experienced professionals to learn about security best practices and support the implementation of a robust security posture.
Essential Functions:
Assist with the evaluation and implementation of security controls, and learn how to frame security risks in business terms.
Support the assessment of vendor security, review of third-party contracts, and collection of evidence for internal audits and regulatory exams.
Contribute to the development and delivery of security awareness training and phishing simulations.
Assist with the IT risk management framework and methodologies.
Gain experience with security tools, including monitoring, investigating alerts, and participating in incident response activities.
Support vulnerability management processes and the maintenance of security documentation.
Competencies:
Thinks critically and analytically with the ability to express a point of view supported by data (for both technical and non-technical audiences)
Raises concerns early and facilitates constructive problem-solving at all levels of the enterprise; knows when to escalate
Exhibits passion for learning in technology and cybersecurity domains
Collaborates effectively with colleagues, stakeholders, and leaders across multiple organizations to get consensus, socialize strategy and achieve objectives
Displays the ability to be confident, respectful, and articulate when registering dissenting or unpopular opinions
Manages multiple parallel initiatives
Is execution-oriented and self-motivated
Requirements
Enrolled in, or recently graduated from, a four-year college program focused on Information Technology, Information Security, or a similar field; OR;
Completed a security boot camp and earned a security-related certification
Benefits
Commute Reimbursement - CXI will pay the toll, bus or metro cost in and out of work
401K Plan - CXI will match up to 5%
Tuition Assistance - CXI offers tuition assistance for part-time employees *conditions apply*
Holiday Pay - CXI offers additional pay for select holidays
Sick Time - CXI will pay sick/personal pay (1 hour of sick/personal time for every 30 hours worked - which may equal to an annual accrual of 40 hours)
Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you'd like more information about your EEO rights as an applicant under the law, please visit *****************************************
Technical Support Engineer
Information technology/support technician job in Orlando, FL
Job Title : Technical Support Engineer (NO C2C)
Duration : 12 Months contract with possible extension
Key Responsibilities:
What you get to do in this role:
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing pro-active work as well as providing tactical engagement on critical issues. You will collaborate with internal teams to ensure our customers are successful with platform. This includes being the last point of escalation within technical support to drive them to closure and the ability to use application/platform knowledge to actively engage and assist customers and other engineers in need of assistance on complex issues.
Your responsibilities:
Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
Maintain and display excellent queue and case management skills.
Perform Case quality Checks to ensure cases are staying on track.
Learn & Deliver training on the new products.
Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product
Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
Personal commitment to quality and customer service.
Frontend browser debugging experience required.
In addition, the Technical Support Engineer addresses documentation and coding gaps using his/her knowledge to help support engineers as well as customers achieve their business goals; while working directly with others to help resolve their issues, you will ensure all issues are vetted before reaching the engineering team. The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills. We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical issues as quickly as possible.
Technical Support Engineer - UX
Information technology/support technician job in Orlando, FL
Technical Support Engineer, UX, 36657601 What You Get To Do In This Role The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing pro-active work as well as providing tactical engagement on critical issues. You will collaborate with internal teams to ensure our customers are successful with ServiceNow platform. This includes being the last point of escalation within technical support to drive them to closure and the ability to use application/platform knowledge to actively engage and assist customers and other engineers in need of assistance on complex issues.
Your Responsibilities As a Technical Support Engineer Include
Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
Maintain and display excellent queue and case management skills.
Perform Case quality Checks to ensure cases are staying on track.
Learn & Deliver training on the new products.
Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product
Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
Personal commitment to quality?and customer?service.
Frontend browser debugging experience required.
In addition, the Technical Support Engineer addresses documentation and coding gaps using his/her knowledge to help support engineers as well as customers achieve their business goals; while working directly with others to help resolve their issues, you will ensure all issues are vetted before reaching the engineering team. The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills. We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical issues as quickly as possible.
Skills
Demonstrated fluid ability to troubleshoot, resolve, and provide code level analysis for complex technical issues.
In-depth understanding of how SaaS products work - possess a deep technical understanding as well as a basic understanding of integrated systems.
Working knowledge of the components in a web applications stack.
Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests.
Hands-on experience in JavaScript, HTML, CSS is required.
Proven ability to maintain focus and work effectively with uncompromising attention to detail.
Ability to work closely with high-value customer administrators and developers that have a variety of experience and skillset.
Excellent time management skills and must be able to work independently to provide workable solutions.
Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for quick solution.
Ability to work with other teams to resolve cases.
Excellent technical and communication skills for research and discovery to clearly articulate solutions to complex technical problems.
Identify and help resolve trends with application issues and knowledge gaps within the organization.
The Following Additional Skills Are Preferred But Not Required
A fundamental understanding of IT service management and ITIL business process
Prior ServiceNow Platform Implementation Experience
Exposure communicating technical issues at various levels of the organization
Fluid experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Deep understanding of JavaScript
What will the interview process look like?
First round - 15-20 minute monitoring phone interview (behavioral questions)
Second round - 1 hour technical interview
Third round - 1 hour panel interview with hiring manager, other managers (behavioral questions) on the team and 2 tech leads (technical questions)
Note - Second and third round is contingent on if they pass expectations and fit needs to filling the role
Additional Information
This position will also require onsite presence weekly on Wednesday and Thursday at the office.
Due to potential work with our government partners, candidate must be a U.S. Citizen or Green Card holder.
Pay Rate Range
$30-35.71/hr.
JavaScript Tech Support Engineer - UX.
Information technology/support technician job in Orlando, FL
Immediate need for a talented JavaScript Tech Support Engineer - UX. This is a 12 Months opportunity with long-term potential and is located in Orlando Florida, (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-94056
Pay Range: $30 - $35/hr. on W2. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities.
Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
Maintain and display excellent queue and case management skills.
Perform Case quality Checks to ensure cases are staying on track.
Personal commitment to quality and customer service
Frontend browser debugging experience required.
Key Requirements and Technology Experience:
Skills; Hands-on experience in JavaScript, HTML, CSS
Understanding of IT service management and ITIL business process
Frontend browser debugging experience
Scripting /Rest API
Minimum 2 years of hands-on experience in JavaScript, HTML, CSS
Expertise in frontend browser debugging
Understanding of IT service management and ITIL business process
Bachelor's degree in engineering or technical field(s)
Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
Maintain and display excellent queue and case management skills.
Perform Case quality Checks to ensure cases are staying on track.
Our client is a leading cloud-based software company, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Technical Support Specialist
Information technology/support technician job in Oviedo, FL
Product Support Technician Success Profile * This role will be advertised as Technical support specialist but internally will be called Product support specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products.
Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET.
A successful Support Technician Success will:
* Provide world-class support for Wavetronix products on the phone, via email, and in person.
* Document and track all customer interactions in CRM, including cases, activities, and communication.
* Track and update RMAs providing reports/updates to customers and internal teams.
* Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses.
* Master installation, configuration, and troubleshooting of Wavetronix products.
* Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person.
* Document processes, produce detailed trip reports, and maintain CRM knowledge base.
* Collaborate with the team, share information across the organization, and ensure final resolutions for support issues.
* Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary.
* Provide technical training on products to customers, both in the field and in-office.
* Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations.
* Build positive relationships with customers and provide excellent customer support.
* Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM.
* Maintain an expert-level understanding of Dynamics 365 Customer Service.
* Possess strong written and verbal communication skills.
* Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives.
* Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues.
* Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success.
* Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities.
Requirements:
* Previous experience in a similar technical support role.
* Strong technical background with a technical degree or certifications
* IMSA Signal Technician Level I or Level II (Field) a plus but not required.
* Excellent problem-solving and troubleshooting skills.
* Proficiency in using CRM systems, preferably Dynamics 365 Customer Service.
* Knowledge of networking concepts.
* Exceptional written and verbal communication skills.
* Ability to work independently and within a team.
* Willingness to travel to multiple locations as required.
* Self-motivated and driven to achieve customer satisfaction.
* Strong organizational and time management skills.
Compensation: 19-28/hr
More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows:
3 Month Milestones
* Understand company core values, strategies, and initiatives.
* Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment.
* Able to effectively use mobile and desktop tools and applications.
* Have a positive relationship with Wavetronix customers.
* Able to understand and effectively communicate technical procedures and processes to customers.
* Comprehend customer requirements and make appropriate recommendations to the client.
* Effectively communicate and cooperate with Technical Services and share information across the organization.
* Demonstrate a functional knowledge of the RMA process.
* Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems.
6 Month Milestones
* Master installation and configuration of Wavetronix products.
* Demonstrate the ability to troubleshoot, test, repair, and service technical equipment.
* Demonstrate functional knowledge of Wavetronix non-core product line.
12 Month Milestones
* Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products.
* Learn intersection and controller cabinet basic operation.
* Perform at least 5 solo technical customer visits.
Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem.
If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers.
About Wavetronix
Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.
Wavetronix is an affirmative action equal opportunity employer.
COMPUTER SUPPORT TECHNICIAN I - 55010292
Information technology/support technician job in DeLand, FL
Working Title: COMPUTER SUPPORT TECHNICIAN I - 55010292 Pay Plan: Career Service 55010292 Salary: $38,108.36 - $49,316.70 Total Compensation Estimator Tool
STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
502 / Office of Information Technology
OPEN COMPETITIVE
CAREER SERVICE
FULL-TIME
CONTACT PERSON: Cassie Hyatt
CONTACT EMAIL ADDRESS: ******************************
HIRING SALARY RANGE: $1,724.36/biweekly - $44,833.36/annual
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
Our Mission
The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state's economic competitiveness, prioritizes Florida's environment and natural resources, and preserves the quality of life and connectedness of the state's communities.
Our Vision
As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do:
Computer Support Technician I
District Five
This position plays a critical role in ensuring the smooth operation of the agency's IT infrastructure by providing timely and effective technical support. It enhances productivity and service delivery through proactive monitoring and resolution of service desk tickets, maintaining hardware and software functionality, and delivering high-quality customer service. The role also supports collaboration and communication across the agency by managing AV/VC systems and participating in cross-functional IT teams.
The Difference You Will Make:
Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow:
FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency's learning management system, you have access to hundreds of computer-based training and instructor-led courses.
Where You Will Work:
Florida Department of Technology
Office of Information Technology
719 S Woodland Blvd
DeLand, FL 32720
Annual Salary Range:
$43,025.73 - $55,680.35
Your Specific Responsibilities:
Monitors Service Desk queue and resolve support tickets as assigned. Documents work performed and resolution(s). Identify, analyze, and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provide high level of customer service by providing status and information to the customer.
Performs basic troubleshooting to determine cause of problem. Installs, configures, and provides user support for personal computers (PC) and peripheral equipment to include software installation and upgrades, patches and technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed.
Replaces or reconfigures existing computers or other equipment as needed. This includes but is not limited to PC replacements, memory upgrades, hard drive installations, and replacement of printer parts.
Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.
Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.
Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes.
Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
Participates in statewide teams, both internal and external to the Office of Information Technology (OIT).
Provide facts to facilitate the team's decision-making process and to achieve the team's goals. Shares
information and receives feedback from other OIT staff as appropriate.
Monitors and assigns service desk tickets to the appropriate technician or group for proper resolution and to ensure all Service Level Agreements are met in a timely manner.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities:
Knowledge of:
* Basic knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment.
* Basic knowledge and skill of computer software, hardware, and firmware relative to personal computers, local area network/wide area network environments.
Skills in:
* Installing and providing technical support for software applications and operating systems.
Ability to:
* Communicate effectively both verbally and in writing.
* Read, understand and comply with the department's policies, procedures, guidelines and practices relating to desktop standards.
Licensure/Registration/Certification Requirements:
* N/A
Other Job-Related Requirements:
* Due to the nature of this position, incumbent is required to respond to emergencies.
Minimum Qualifications:
* High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience. OR associate degree from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.
The State's total compensation package for employees features a highly competitive set of employee benefits including:
* Health insurance (over 90% employer paid)
* $25,000 life insurance policy (100% employer paid)
* Dental, vision and supplemental insurances
* State of Florida retirement package
* 10 paid holidays a year
* Generous vacation and sick leave
* Career advancement opportunities
* Tuition waiver for public college courses
* A variety of training opportunities
* Employee Assistance Program (EAP)
For additional benefit information available to State of Florida employees, visit: *************************************
SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
Veterans' Preference ONLY applies to Career Service positions. REMOVE THIS RED LANGUAGE AND THE PARAGRAPH BELOW IF YOU ARE NOT ADVERTISING A CAREER SERVICE POSITION:
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans' Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation's Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation's Human Resources Office at ************** for assistance.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location:
Easy ApplySkilled Contract Technician
Information technology/support technician job in Orlando, FL
We are seeking a hard-working and reliable Skilled Contract Technician to join our team. You will participate in a variety of theme park and construction projects and follow plans and instructions from the site supervisor. Although experience isn't essential, you will have to be physically fit and a fast learner.
To be successful in this position, you will work well as part of a team, enjoy working outdoors, and be able to perform strenuous physical tasks.
Responsibilities:
· Preparing job sites, materials, and tools
· Maintenance installation and support
· Use construction and maintenance tools and equipment to complete daily tasks
· Loading and unloading of materials, tools, and equipment
· Removing debris, garbage, and dangerous materials from sites
· Follow instructions from supervisors to perform manual labor tasks
· Put together and take apart temporary structures
· Follow instruction from Smart Lead & Supervisors
· Perform site clean-up.
· Other duties as assigned
Qualifications
Perform necessary tasks in a safe manner
Must have reliable transportation
Ability to multi-task/cross train with-in various departments
Able to physically handle all cleaning tasks, driving tasks and all tasks required
Reliable
Must be able to stand and walk entire shift for the general labor position
Drive to excel and grow within the company is a plus
Ability to lift up to 50 lbs
18 Years or older;
Must have PPE, and steel toed boots (these can be provided)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Information Technology
Information technology/support technician job in Orlando, FL
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyIT Technician
Information technology/support technician job in Orlando, FL
Clinical Care Medical Centers is looking for an IT technician responsible for providing technical support and assistance to users and organizations regarding computer systems, hardware, software, networks, and related technologies. Their key responsibilities include troubleshooting technical issues, maintaining hardware and software, managing networks, ensuring security measures, and offering user training and documentation. IT technicians should possess strong problem-solving skills, attention to detail, effective communication abilities, and the capability to stay updated with the latest technologies.
The Technician will support the following locations:
Orlando, Winter Haven, Plant City, and Lakeland
.
Duties and Responsibilities
Set up, configure, and install hardware and software solutions.
Diagnose and resolve technical hardware and software issues.
Travel to sites to provide hands-on technical support and troubleshooting.
Respond to issues in a timely and efficient manner.
Collaborate with the internal IT team, sharing information and escalating more complex issues when necessary.
Document and track all support activities in a ticketing system.
Maintains an up-to-date inventory of equipment.
Provides remote troubleshooting of network, PC, or software issues using remote tools.
Ensure proper cable management.
Abide by company policies and procedures.
Comply with HIPAA regulations.
Performed other duties as assigned.
Requirements / Education / Licenses
Two (2) years minimum work experience in an IT-related field.
Valid driver's license and clean record.
Reliable transportation and ability to commute to sites as needed.
Ability to lift and carry heavy equipment as needed.
Strong knowledge of Microsoft Windows, Apple Mac OS, Office Suite, and Microsoft Active Directory.
Familiarity with troubleshooting hardware, software, and network issues.
Proficiency with network concepts (e.g. DNS, DHCP, LAN, WAN, VPN, etc.).
Relevant certifications (e.g. CompTIA A+, ITF +, Network +, Server +) are a plus.
Fluent in English and Spanish preferred.
Excellent communication and customer service skills.
Strong organizational skills and ability to multi-task effectively.
Detail-oriented and able to work efficiently in a stressful environment.
Strong organizational skills and ability to multi-task effectively.
Strong sense of teamwork and be able to manage a high volume of interpersonal relationships with tact and diplomacy.
Must be able to work independently and relate well with all levels of individuals within the organization.
Must be able to follow policies and procedures and work flexible schedule and location.
Must be able to work with the Practice Management and/or Electronic Health Record System.
Must be able to complete an Access Application.
At Clinical Care Medical Centers, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law. Clinical Care Medical Centers believes that diversity and inclusion among our employees is critical to our success as a company. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.
Auto-ApplyIT Technician
Information technology/support technician job in Orlando, FL
LabAnswer is the leading and largest laboratory informatics consultancy; combining science, laboratory, regulatory and information technologies. We have the people, processes, methodologies, IP and experience to deliver comprehensive laboratory informatics solutions.
LabAnswer has architected, implemented, deployed and/or supported hundreds of major scientific informatics systems across more than a thousand laboratories. LabAnswer performs significant laboratory automation work in pharmaceuticals, bio-pharmaceuticals, medical devices, forensics, and life sciences research laboratories spanning research, development and manufacturing/QC operations.
The LabAnswer team has a rare combination of laboratory science, IT, business and regulatory expertise. We specialize in helping companies strategize, architect, implement and support scientific data management and laboratory automation projects.
This position is based in Orlando, Florida and some travel is required.
Job Description
•Implement and troubleshoot computer components and network hardware
•Experienced in installing, operating, and maintaining computer processors, displays, and input/output devices and associated hardware interfaces •System administration experience
•Unit test development work, debug applications, investigate and resolve issues
•Perform technical tasks like installations, environment refreshes, performance monitoring, etc. •Provide level of effort estimates in support of the development of new functionality
•Identify and communicate issues and risks as needed
Qualifications
Minimum Qualifications:
•4 Year degree in an applicable field
•Excellent written and verbal communications skills •Excellent organizational skills
•1-3 Years of experience in IT experience
•1-3 Years of experience working in regulated environments •Demonstrated experience configuring and customizing applications
•Experience working with Oracle, SQL Server or comparable databases •Familiarity with database design principles
•System administration experience
•Experience in Investigating, debugging and resolving issues
•Must be willing and to accept travel requirements up to 25%
•Candidate must be able to climb stairs, balance, stoop, kneel, crouch or crawl around and lift a maximum of 50 lbs in a test environment Desired Qualifications:
•Vendor application certification •PL/SQL knowledge is a plus •Experience working in citrix environments is a plus
•Other lab experience is a plus
Please apply directly for this position at **********************************************************************************
Additional Information
We offer comprehensive benefits to regular full-time employees including but not limited to:
•Unlimited ceiling for professional growth opportunities within LabAnswer
•You will also have opportunities to take advantage of training programs to advance your career; our extensive online library includes a assortment of technical and professional training tools and resources
•Opportunities to work across a variety of industries (Pharmaceutical, Medical Device, Consumer Products, Energy, Environmental, Forensics, Genomics, Government etc.)
•Opportunities to work across a variety of laboratory environments (analytical testing, biotech, clinical trials, forensics, medical device, pharmaceutical, public health and research hospitals) •Comprehensive health and welfare programs to fit your individual or family's needs:
•Health Insurance •Dental Insurance •Vision Insurance,
•401(k) Retirement Saving that includes a generous employer match
•Paid Time Off (vacation, sick, holiday)
•Company Paid Life Insurance
•Company Paid Short and Long Term Disability Insurance
•Wellness Plans and Rewards
•Strong company values of team work, culture and values, personal and professional development, work-life balance, and recognition
•Competitive compensation with opportunities to participate in employee bonus plan and travel bonus plan
At LabAnswer we offer a very competitive compensation package based on experience and education. We are looking for exceptional people to join our team, those who are looking to join an organization for the long term. We invite you to visit ***************** to review our Employee Value Proposition and Philosophy, and welcome you to apply, or refer a candidate to apply, through our careers page for employment consideration.
IT Technician
Information technology/support technician job in Orlando, FL
The IT Technician (Help Desk Tech) is responsible for assisting the Area IT Director in providing an exceptional quality network/computer function for all team members of the Lake Nona hotels. In this role you are responsible for all aspects of user support. Including tracking, research, review, and remediation of items. For all systems users at assigned locations. Hardware and software configuration and support for end user equipment. Ordering and inventory control for user assigned equipment. Workflow planning, time management and projects related to end user support.
Responsibilities
Provide Technical support for the Lake Nona hotels internal telephone systems.
Setup, maintain, and troubleshoot computer hardware.
Maintain accurate documentation of all Lake Nona hotels internal IT systems.
Provide both phone and on-site help desk support to end users.
Provide technical support for network and local printers and multifunction devices.
Install, configure, and troubleshoot desktop software applications.
Work with technical support vendors to resolve server-based application issues.
Setup new user logon and email accounts.
Provide on-call weekend and night help desk support regularly.
Follow all IT policies and procedures established in conjunction with IT Director and the corporate IT standards.
Perform all other duties as assigned.
70
%
10%
End user support
System configuration and setup
10
%
IT audit standards and security
5
%
Project Assignments
5
%
Inventory management and equipment procurement
Qualifications
Minimum 2 years of experience in a computer support environment.
Proficient knowledge of Microsoft Windows operating systems and configuration.
Advanced understanding of network basics and TCP/IP standards.
Demonstrated ability to troubleshoot and solve IT issues.
Strong written and oral communication skills.
Time management skills and ability to work in a demanding environment with multiple deadlines.
Organized and can work effectively independently and in a team environment.
Delivers consistent service to all users of differing skill levels and requirements.
Some travel may be required.
Flexible to work evenings, weekends, holidays, after hour schedules and to be on call regularly.
Demonstrated ability to troubleshoot and solve IT issues.
Working Environment/Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member is regularly required to walk, and stand, 6-8 hours per day, and may have exposure to basic cleaning supply chemicals.
The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
While performing the duties of this job, the team member will experience temperature fluctuations (heat, humidity), and moderate to high noise levels.
Note: This is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This job description is subject to change at any time. The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Auto-ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Information technology/support technician job in Orlando, FL
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
B-Level Technician
Information technology/support technician job in Orlando, FL
Our mission is to provide quality, accessible and patient-centered eye care.
Consider joining Magruder Eye Institute/Ascend Vision Partners and join a team that are focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care.
Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes.
GENERAL SUMMARY:
The Ophthalmic Technician (Certified or Non-Certified) performs a range of duties which includes preparing the patient for the provider (preliminary exam, medical history, & testing), preparation of examination and treatment rooms, performing basic and routine vision screening examinations, administering eye medications, cleaning and maintaining ophthalmic instruments and assisting physicians during minor surgical and laser procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provides primary ophthalmic care to patients and act as clinical assistant to physician.
Performs complete ophthalmic history and preliminary exams, sub-specialty tests (refraction, VF test, A-Scan Biometry (IOL master), Pachymetry, PAM evaluation, color testing, and contact lens evaluation).
Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Accurately records all information in EMR system according to established standards and physician requirements.
Checks condition of patients' eyes by observing pupils, muscle, visual acuity, extraocular movements, and blood pressure (if requested by Physician).
Prepares patients for ophthalmology examination by dilating pupils, changes in visual acuity, elevated extraocular pressure, or blood pressure and communicating results to Attending Physician.
Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential.
Counsels patients by transmitting physician's orders, use of drops, contact lenses, drugs, and answer questions about surgery and specialty imagining required/ordered.
Maintains safe, secure, and healthy work environment by establishing and following standards and procedures along with complying with legal regulations.
Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and promptly reporting equipment issues.
Processes prescription refill requests.
Performs set standard number of patient work-ups based on established times while maintaining quality of customer service.
Maintains stock in exam room in accordance to standard inventory and physician preferences.
Maintains minor procedure stock and all sterilization of instruments.
Sets up and prep for minor procedures to include setting sterile tray and maintaining sterile field.
HP ID 25
Requirements:
EDUCATION AND EXPERIENCE REQUIRED:
High School diploma or equivalent, required.
EDUCATION & EXPERIENCE PREFERRED:
Minimum of one (1) year experience in ophthalmology, preferred.
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
N/A
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
Certified Ophthalmic Technician (COT)
CORE COMPETENCIES:
Ability to work effectively with internal and external customers.
Excellent verbal and written communication skills, including listening.
Proficient in Microsoft Office products.
Ability to maintain confidentiality when dealing with sensitive information.
PHYSICAL ACTIVITY OF POSITION:
Talking. This position requires expressing or exchanging ideas through the spoken word. This position must participate in activities to convey detailed or essential verbal instructions to physicians, staff, and vendors accurately and succinctly.
Hearing. This position is required to perceive sounds at normal speaking levels with or without correction, including the ability to receive detailed information through oral communication and make the discriminations in sound.
Repetitive motion. This position requires substantial movements (motions) of the wrists, hands, and fingers while working on reports on the computer.
Sedentary work. This position may need to occasionally exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. Walking and standing are required frequently and throughout the day.
Visual Requirements. This position is required to have close visual acuity (with or without correction) to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and reading.
Environmental Conditions. This position is not substantially exposed to adverse environmental conditions (such as in typical office work.)
PIa659d5b015c6-31181-39206148
IT ERP Administrator
Information technology/support technician job in Daytona Beach, FL
**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
**Job Summary:**
The ERP Administrator/Technical Analyst is responsible for the administration, support, and enhancement of enterprise ERP systems, primarily IFS and Dynamics AX. The analyst will manage system updates, disaster recovery planning, data migration, and package delivery, while also supporting Linux and Windows server environments. The position involves cross-functional collaboration to analyze, design, test, and implement ERP solutions across business areas such as inventory, costing, manufacturing and accounting. Responsibilities include conducting audits, coordinating upgrades, and resolving complex infrastructure issues.
**Essential Duties and Responsibilities** may include the following. Other duties may be assigned.
+ ERP administration, troubleshooting and user support (IFS, Dynamics AX, Etc...)
+ Service updates
+ Disaster recover planning and testing
+ Package and delivery management
+ Data migration
+ Linux and Windows server patching and upgrades
+ Linux and Kubernetes experience
+ SQL and/or PL/SQL experience
+ Oracle DB experience a plus
+ Internal and external server audits
+ General ERP knowledge of inventory, costing, manufacturing, and accounting a plus
+ Conducts analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems (e.g., IFS, Dynamics AX, etc...) across functional areas
+ Develops test plans and protocols for evaluation of system performance
+ Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes
+ Develops conversion and system implementation plans
+ Recommends changes in development, maintenance and system standards
+ Coordinates system upgrade activity
+ General Support - The position will have support responsibilities specific to the most complex network / infrastructure problems. Support will require troubleshooting malfunctions of network hardware and software applications, and security systems to resolve operational issues and restore services.
+ Good communication skills, written and verbal
+ Responds to emergencies as needed
+ Daily availability to include evenings and weekends when necessary to reach goals and deadlines.
**Computer Skills:**
+ Specialist knowledge and in-depth experience with the following applicable system:
+ ERP (IFS, Dynamics AX, etc...)(
+ Linux OS
+ Windows OS
+ SQL or PL/SQL
+ Oracle DB
+ Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.)
+ Support ticketing systems, change control methodologies and their importance to ITIL best practices
+ IT security concepts and best practices (e.g. Microsoft, Cisco, etc.)
**Qualifications:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education and/or Experience:**
Bachelor's degree (B.S.) from four-year college or university in related field and/or 5+ years of directly related experience and/or training; or equivalent combination of education and experience.
**_** US Citizenship is required for this position. We are unable to hire individuals currently on a work visa or individuals who will require a work visa in the future. **_**
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
IT systems administrator
Information technology/support technician job in Apopka, FL
Full-time Description
The IT systems administrator will support the IT group as a systems administrator for an MS365 environment
across multiple operating and manufacturing businesses. This role requires strong attention to detail,
organizational skills, and versatility. This role will be responsible for the administration, customization, and
maintenance of our SharePoint environment, while also delivering hands-on support for PC software,
hardware, and peripherals.
The IT systems administrator will collaborate closely with the IT manager, the HR manager, and other internal
stakeholders and certain third-party vendors to contribute to the development and implementation of IT
support that aligns with business objectives. This position is ideal for a motivated individual with 3-5 years of experience in progressive IT support
disciplines.
Duties and Responsibilities
• Focused attention on Corporate SharePoint creation, maintenance, and development in conjunction
with the IT Manager, the President, and the Business Unit Leadership.
• Provide Administration in the Microsoft Azure environment and On-Prem AD Support.
• Create and Provide Troubleshooting using PowerShell scripting.
• Create and develop Custom Programming and Scripting, as needed.
• Work closely with business units to gather requirements and implement custom SharePoint solutions.
• Monitor site usage and performance, troubleshoot issues, and ensure data integrity.
• Manage user access and security in compliance with IT policies.
• Develop and maintain documentation and training materials for end-users.
• Troubleshoot end-user issues and needs and communicate these issues within the Helpdesk Ticketing
application.
• Strong Collaboration with IT Team and other business groups for strategic planning and task execution
promptly, and the ability to ask pertinent questions.
• Assist and Support the IT Team for Organization Communication and Documentation.
• Build and manage construction project sites, integrating drawing libraries, RFIs, submittals, meeting
minutes, safety logs, and other key documentation.
• Develop workflows and automations using Power Automate to improve approval processes and field office
communication.
• Control user access, permissions, and versioning across internal teams, subcontractors, and external
consultants.
• Provide training to project managers, engineers, and field staff on SharePoint tools and best practices.
• Build and configure project-specific SharePoint sites with drawing libraries, RFI logs, submittals, safety
reports, and closeout documentation.
Integrate SharePoint workflows with Autodesk Construction Cloud (ACC) for centralized project data
and document control.
• Support project teams in syncing and migrating files between SharePoint, ACC, and Bluebeam as
needed.
• Report to the IT Manager for daily activities, tasks, and projects
Requirements
1. Associates' or Bachelor's degree in information technology, computer science or a related field.
2. 2+ years of experience in SharePoint administration (SharePoint Online Preferred)
3. 2+ years of experience in desktop or helpdesk support roles
4. Excellent communication skills, both written and verbal
5. Strong written and verbal communication skills. Familiarity with AP Style strongly preferred.
6. Experience with marketing tools, such as CRM platforms, project management software, and
design tools (e.g., Adobe Creative Suite or Canva).
Work Environment & Physical Requirements
The work environment includes: temperature, noise level, inside or outside, and other factors that will affect
the person's working conditions while performing the job.
The physical demands of the job include bending, sitting, lifting, and driving.
Technical Support Engineer
Information technology/support technician job in Sanford, FL
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $19.25/Hour