Information Technology/Support Technician Jobs in Poway, CA

The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN-related issues. Day-to-day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end-user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams. Responsibilities * Taking initial telephone or service ticket inquiries and troubleshooting or managing end-user hardware, software, or network problems. * Responsible for executive-level desktop support, requiring a higher level of service. * Utilizing Active Directory for user management and assigning users to Group Policy Objects. * SCCM Experience * Copy data, transfer between machines (Windows eco and Mac) * Responding to and supporting the resolution of server and network issues with Tier 3 support * Provide 1st level client support through our help desk ticketing system. * Recognizing and escalating more difficult problems to Tier 3 support. * Supporting a Microsoft Windows environment, including the Windows stack, Active Directory, and hosted M365. * Use Remote Monitoring tools and call tracking to log and route tickets. * Imaging and Deploying Desktops and Laptops for end users. * Creating and maintaining client-related documentation. * Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers. * Participate in the maintenance, updates, planning, and installation of client computers and application software. * Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes. * Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements. * Facilitate the deployment of new client computer systems and application integration to support business needs. * Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible. * Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements. Qualifications * An associate or bachelor's degree in Information Systems or a similar field is preferred. Experience in key Information Technology abilities will be considered in lieu of a formal degree. * 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment. * Microsoft Windows Operating Systems including M365 Support * Strong Customer Service techniques in an IT environment * ITIL framework * IT Service Management Software (i.e., ServiceNow) * SCCM Experience * Copy data, transfer between machines (Windows eco and Mac) * Proficient in IT procurement processes and procedures * Strong Incident skills and troubleshooting techniques. * Exceptional work ethic and time management skills. * Ability to work well unsupervised and/or as part of a team. * Strong communication skills and a commitment to customer service at the executive level. * Ability to travel 10% of the time, and on short notice. * Participate in after-hours on-call rotation as necessary for problem resolution, and project management/installations.

Are you a problem solver with a passion for technology and helping others? We're looking for someone with hands-on experience in troubleshooting, repair, and providing end-user support to join our team. In this dynamic role, you'll have the opportunity to make a real impact by maintaining and supporting a variety of computing equipment, while delivering exceptional service to end users. If you're ready to take the next step in your career and enjoy a fast-paced, rewarding environment, we'd love to hear from you. Apply today! Title: Help Desk Technician Salary: $68,000-$75,000 (Depending On Experience) Location: San Diego, CA Type: Full time, direct hire; 100% onsite Responsibilities: Ensures end users have a positive experience by effectively addressing their computing needs. Installs, maintains, and upgrades computing equipment to ensure optimal performance. Resolves technical issues in a timely, friendly, and accurate manner through in-person support, phone, or email. Escalates complex issues to the appropriate teams or third-party vendors, tracking progress and following up to ensure timely resolution. Installs, maintains, monitors, and troubleshoots user devices, network hardware, peripheral devices, printers, scanners, presentation equipment, and other related products. Analyzes, diagnoses, and resolves complex hardware/software issues for various end users, implementing corrective solutions, including off-site repairs when needed. Requirements: Associate's degree or equivalent certification is required (Two years of equivalent experience can substitute for every one year of education). Network and/or Microsoft certifications are highly desirable. 3 years of support experience with hands-on PC/OS troubleshooting and repair is required. Experience with networking, basic Active Directory (AD) administration, and end-user support is preferred. A current, valid driver's license in good standing is required, as driving is part of the job. Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the . All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. Are you a problem solver with a passion for technology and helping others? We're looking for someone with hands-on experience in troubleshooting, repair, and providing end-user support to join our team. In this dynamic role, you'll have the opportunity to make a real impact by maintaining and supporting a variety of computing equipment, while delivering exceptional service to end users. If you're ready to take the next step in your career and enjoy a fast-paced, rewarding environment, we'd love to hear from you. Apply today! Estimated Min Rate: $49000.00 Estimated Max Rate: $70000.00 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

1 year contract Rate: $27.00 - $30.00 per hour Day to day responsibilities: Will be helping support windows, mac, android, ios devices. Desktop support is windows, 150 users across 2 plant locations.. Have 350 devices, mixed blend. Extent of apple product is just iphone, ipad. No desktop. Would only be assisting with email support. Windows, Mac, iOS, Windows mostly (150 users- but300+ devices.. they use a lot of android and ipads) Top three skills or experience: needs exp with larger scale environment. Director likes the idea of someone who was the sole IT person in a smaller environment. Someone who is comfortable in both office and plant settings. (refrigerated manufacturing environment) Will work with 3 rd party vendors so needs strong communications skills Implementing E4/M3 Ethan Chapman - does want to teams message. Abby is the one going out onsite. Tickets come in via ticketing system, as well as email. Ticket volume - 10-20 requests a day. Some remote and some onsite. Back end of December . No desktop macs, just ipads. Knowing how to help with emails and cell phones in macs.

This role will be for the Unisyn Voting Solutions subsidiary of ILTS. Unisyn designs and supports election hardware, software and firmware used by counties for all of their election needs. Join the team if you are interested in being a part of the US election industry. SUMMARY The Technical Support Specialist is responsible for providing technical, network and product support, expertise, and assistance as needed, to the Technical Services team and the entire Unisyn customer base. Technical support and assistance could include sales and demo support, programming and layout, certification efforts, L&A support, on-site election support, development and R&D assistance, technical requirements gathering, internal or external training efforts, and/or other special projects. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Prepare equipment and software for presentations, conferences, demos and certifications campaigns; tasks include, but are not limited to, election creation, ballot printing, logic and accuracy testing, preventative maintenance on systems and shipping. 2. Provide Election Day support for customers and dealers, both on-site and/or remotely, as required. Escalate issues to appropriate personnel, and deliver detailed reports on election activities and any problems observed. 3. Serve as the primary informational resource regarding the function of voting system hardware. Provide hands-on instruction and training as necessary. 4. Test updates to ensure issues have been adequately resolved and enhancements meet the needs of the customer. 5. Complete software installation and acceptance testing on all COTS hardware used in the voting system. 6. Assist with customer support, working to clarify understanding of system functionality and provide detailed instructions to address specific issues. 7. Support Development and Quality Assurance efforts to fix, test and verify issues and customer enhancements. 8. Manage inventory of all equipment and supplies utilized for marketing and certification. Order or procure additional items as necessary and assist with yearly audit. 9. Communicate with management regarding status of duties and any ongoing challenges. 10. Other duties as assigned. QUALIFICATIONS · Strong documentation skills · Strong written and oral communication skills · Motivated, active, and enthusiastic about providing quality end-to-end service to customers. · Mechanically inclined with regards to electronic equipment such as desktops, laptops, POS machines, etc. · Organized with ability to monitor multiple project tracks and make process improvements based on analysis from information sets and quality metrics. · Propensity to understand complex processes, systems and hardware applications. · Ability to apportion necessary research, assistance, and consultation to make correct decisions. · Ability to successfully perform duties in stressful and time-sensitive conditions. WORKING CONDITIONS: · Sitting for extended periods of time. · Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. · Lifting and transporting of moderately heavy objects, such as computers and peripherals. · Up to 20 hour days on election day. EDUCATION and/or EXPERIENCE Technical degree or equivalent experience. Minimum of 4 years technical manufacturing experience. Field service experience; with direct customer interaction TRAVEL Ability to travel domestically for customer related activities. Travel estimated at 35% of time. Hourly rate between $28.85 and $31.25 based on experience.

PURPOSE OF JOB: Provide technical support Troubleshoot and solve application issues Respond to end-user calls and emails Ability to nurture users and willingness to answer questions at various end-user skill levels KEY RESPONSIBILITIES: Respond to user requests for assistance with system, assessing general nature of problem and providing support or referring requester to appropriate technical resource for resolution Follow-up on all open issues with users and/or technical staff on a daily basis Monitor the Service desk for issues via email and phone calls Install, configure, upgrade and troubleshoot computer and printer hardware and software Regular computer maintenance, new hardware installation, upgrades and operation support as well as hardware and software inventory Contribute to the development and maintenance of an effective and cohesive technical support team Log all incidents and maintain help desk database Manage mobile phones locally (e.g., placing orders, hardware issues, et cetera) Monitor Solution Center and daily sales report (i.e., Flash) in the morning; escalate problems accordingly Monitor System i/AS400 in the morning; escalate problems accordingly Complete weekly EPO report Performs Month-End process, Daily Checklist, on-call duties, Inventory process, Sunday night shift THER TASKS: Ability to assimilate, retain, and utilize technical and applications-based information Must be able to lift general computer equipment, desktop computers, monitors, and printers Periodic review and updates to publish Help Desk documentations Assist in IT special projects as time permits MINIMUM REQUIRED EDUCATION AND/OR FORMAL TRAINING, YEARS OF EXPERIENCE, COMPETENCIES, SKILLS AND/OR SPECIFIC KNOWLEDGE: Basic knowledge of principles of computing and communications networks (e.g., wireless, data, phones) AS400 knowledge Experience to look at ways to resolve issues and improve existing business processes Experience with Windows-based personal computers and Microsoft Office applications Microsoft Internet Explorer web browser AntiVirus, Spam and Spyware software Experience with ticketing systems and providing systems support by telephone Be well organized, able to establish priorities effectively, able to handle multiple tasks, able to work in a dynamic and fast-paced environment Good written and oral communication skills in English. Spanish proficiency (preferred but not required) Must be customer support oriented with excellent customer service sills and exceptional phone etiquette Dependability in both production and attendance Ability to work with limited independence and initiative Attention to detail, critical thinking skills Be well organized and able to handle multiple tasks Self-motivated individual with optimistic attitude Work with teammates to achieve company and department goals

An employer in the Fallbrook, CA area is looking for an Information Technology Specialist to join their team. This specialist will be providing information technology troubleshooting support for customer technical issues onsite. The main responsibilities of the role will be centered around handling 4-11 tickets a day involving issues with laptop, desktop, printer, phone, and other technical equipment in person with the customer, so strong communication skills and a deserve to provide customer service support is necessary. Additional duties include assist information engineers in coding, testing, implementation, and documentation projects. Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. The hourly pay rate for this position is set at $35/HR. Job Requirements: Active DoD Security Clearance Active Security+ Certification 2-years in information technology support experience supporting desktops, servers, routers, printers, mobile devices, and networks Strong customer service skills and attitude Basic troubleshooting experience

Job Title: IT Operations Intern Duration: May 20 - July 31st, 2025 Type: Internship (Full-Time / Part-Time) Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Zensar is seeking motivated and detail-oriented IT Operations Interns to support our day-to-day technical operations. This is an excellent opportunity for students or recent graduates looking to gain hands-on experience in IT infrastructure, inventory management, and service delivery in a fast-paced municipal environment. Key Responsibilities: Assist with inventory management and tracking of IT assets. Support computer build-out processes, including imaging, configuration, and deployment. Help with physical deliveries and installation of hardware across city departments. Update and maintain the Configuration Management Database (CMDB). Collaborate with the IT team on daily operational and logistical tasks. Perform routine checks on equipment and assist with hardware troubleshooting. Ensure accurate documentation of asset movements and updates. Required Skills & Qualifications: Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field. Basic knowledge of computer hardware and operating systems (Windows/Mac). Strong organizational skills with attention to detail. Ability to lift and move IT equipment (e.g., desktops, monitors). Effective communication and teamwork skills. Self-motivated and eager to learn. Preferred Qualifications: Familiarity with asset management or ticketing systems. Experience with CMDB tools or platforms (e.g., ServiceNow) is a plus. Valid driver's license (if role involves deliveries). What You'll Gain: Practical, hands-on experience in IT operations within a large-scale enterprise. Exposure to inventory and asset lifecycle management. The opportunity to contribute to meaningful technology initiatives that support city services. Mentorship from experienced IT professionals. Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans' status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: Putting people first Client-centricity Collaboration Grow. Own. Achieve. Learn. with Zensar: *********************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop in a line to ******************.

Technical Support Engineer (TSE) at XILO XILO, a fast-growing Vertical AI company recently backed by a Series A financing round, is on the lookout for talented and detail-oriented Technical Support Engineer (TSEs) to join our team. About XILO Founded in 2019 by two best friends, Jon and Eli, XILO set out to revolutionize the insurance industry by solving its biggest challenges. Eli, a brokerage owner, brought invaluable industry expertise, while Jon, an experienced software engineer, saw an opportunity to innovate using technology. Initially launched as a vertical SaaS solution addressing core quoting challenges, XILO has since evolved into a trailblazing Vertical AI company leveraging the latest AI technology to transform the industry. By layering cutting-edge AI solutions onto its SaaS platform, XILO is driving innovation far beyond its original vision. Having recently closed our Series A funding round, XILO is growing rapidly and seeking talented individuals who want to do career-defining work in a mission-driven startup that's at the forefront of AI innovation. About the Role As a TSE at XILO, you're tasked with completing tasks required to deliver our product to our customers during onboarding. This could include using no-code builders to build insurance applications, map integrations, or map PDFs; but also includes data labeling for our AI models. This role is meant for newly graduated or soon to be graduating Computer Science with little professional software engineering experience who want to get their foot in the door of a software startup. Key Responsibilities: Complete 20 points per week (typically 5-10 cases). Provide daily progress updates to Project Managers. Test your work to achieve a 90%+ completion rate on cases. Unblock your cases by proactively reaching out to customers or teammates. Communicate consistently with the team via Slack. What We're Looking For: Proven technical experience and ability to learn complex subjects quickly. Highly process-oriented and detail-focused. Relentless work ethic: doesn't stop until the job is done. Strong communicator who ensures transparency and clarity. Positive, motivating, and supportive team player. Accountable for successes and failures with a mindset for growth. Balances individual contributions with team collaboration. Passionate about technology and AI. Why Join XILO? Be part of a customer-obsessed team at the cutting edge of AI and insurance technology. You'll have the opportunity to impact customers directly, grow your technical and professional skills, and thrive in a positive and supportive work environment. At XILO, we don't stop until the job is done. If you're ready to roll up your sleeves, embrace challenges, and make a meaningful impact, we'd love to hear from you. Apply only if you're ready to invest in your success and build a lasting career.

Working as a part of our technology team, the Technical Support Engineer will be responsible for providing best in class support to our end users and maintaining our next generation cloud platforms. Reporting to the Director of IT Operations and Delivery, you will have direct access to the CTO and senior leadership, working on the front lines to support and grow our company through technology systems. About Zest: Founded in 1972, Zest Dental Solutions is a leading medical technology manufacturer providing overdenture attachment systems, small equipment, dental consumables, and whitening technology. Zest is headquartered in Carlsbad, with satellite facilities in Escondido and Anaheim. Today, Zest is a portfolio company of BC Partners, a leading private equity firm. About You: ● You are obsessed with learning and seek an employer who embraces your growth. ● You like to leverage metrics and data to enhance systems and drive future technology projects. ● You bring a “customer first” mindset to the table and lead cross-functionally with other teams. ● You are hungry and eager to drive change and innovation through technology systems. ● You like to challenge the status quo and go the extra mile. Job Duties and Responsibilities: ● Process all Service Desk requests, triage initial requests for resolution or escalation. Provide technical support to clients over the phone, electronically, and in-person. Diagnose and resolve desktop computer hardware, software, and other technical service issues. Act as a consultant to stakeholders and staff to answer questions, troubleshoot problems, determine hardware/software requirements, and recommend solutions. Perform installation, maintenance, troubleshooting, and repairs of computer equipment, peripherals, and other technical services in a multi-site networked environment. Respond promptly to Service Desk inquiries and accurately document completed work. Ensure that all service requests are handled in a timely manner following SLA guidelines. Assist in coordinating requests for repair, maintenance, equipment moves, and software updates. ● Maintain department records and databases including Service Desk ticketing system, asset management system, hardware and software configuration, installation procedures, spare parts inventory, and software license records. Manage computer images and software packaging utilizing the department's current imaging practices. Maintain IT stock rooms and work area in a neat and orderly fashion. Assist in network installation and maintenance as needed. ● Work closely with department team members to continually improve service delivery and processes. ● Author and organize IT documentation: Leverage internal documentation systems (ITGlue) to write how-to documents. Leverage external documentation systems to facilitate self-help for end-users. ● Participate in on-call rotation. ● This position requires travel to our Anaheim and Escondido facilities, as instructed by management. ● Perform other related duties as assigned by supervisor or management. Education, Experience, Skills, & Abilities: ● Two years experience in providing hardware, peripherals, connectivity and application support in a networked, Microsoft Windows environment. OR ● Associate degree in Computer Technology, or related field, and one year of experience in providing hardware, peripheral, connectivity, and application support in a networked, Microsoft Windows environment. ● Experience installing, troubleshooting and maintaining current version of Windows/Mac OS ● Ability to maintain confidentiality, think critically and exercise independent judgment required. ● Previous success learning new computer software programs/platforms required. ● Successful experience using tact, discretion and courtesy while interacting with all persons. ● Excellent interpersonal skills and ability to work effectively as part of a team or Independently. ● Commitment to providing a high level of customer service. ● Demonstrated attention to detail. ● Previous experience maintaining accurate records, managing multiple tasks, and planning and organizing work in order to meet changing priorities and deadlines. ● Strong Knowledge of the following is required: o Google Workspace (formerly GSuite) o Okta (SSO, IDP, MFA) o Active Directory (DNS, DHCP, Group Policy) ● Knowledge of the following is preferred: o AppGate (Software-defined perimeter) o Druva Backup (CloudRanger, Phoenix) o Scripting and Automation (Powershell, BASH, Python, etc) o Apple Device Management (JAMF Pro, ABM, DEP, VPP) o RMM Platforms (Atera) o UCaaS (Vonage Business) o ITGlue (Documentation) o Zoho One (App Suite) ● Ability to: Plan, organize and document complex system design activities and configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust, and credibility; perform multiple tasks concurrently and respond to emergency situations effectively. ● Self-Starter & the ability to multitask is crucial.Excellent verbal and written communication skills and the ability to create presentation materials. Physical Requirements: ● Ability to sit, use hands and fingers, talk or hear, and smell continually. Ability to stand, walk and reach frequently. Ability to climb or balance, stoop, kneel, or crouch occasionally. ● Ability to frequently lift and carry up to 25 lbs. and occasionally lift and carry up to 50 lbs. ● Distance vision is required to drive an automobile, if driving is a requirement of the job. ● Work environment is indoors and climate-controlled. Occasionally exposed to outdoor weather conditions. ● Moderate noise levels as found in a light industrial environment, office environment, households with TVs and dishwashers, and driving light traffic. Employee Acknowledgement: The above is intended to describe the content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Zest Dental Solutions reserves the right to change, add, or delete at any time from this job description to meet the needs of the Company.

Provide onsite System Administration supporting the Lenel Access Control & Video management system. Completes IA assurances to include STIGS, weekly Scans, Software updates & upgrades. Responsibilities System Administrator, Access control experience a plus. Please send resume to *********************** for interview. The position is on a military base, secret clearance required or higher, minimum 5 years experience as a system Administrator. Qualifications Excellent verbal and written communication skills and experience working with military networks and Security Plus Certified. sorry I cannot add too much info due to classified information

Temporary to Hire Great foot in the door opportunity to utilize your Social Media and Customer Service skills! General Functions: The Social CRM Support Agent will be the company's primary interface with owners who have purchased CRM software services. These agents will be critical to the long term success of the program by establishing a strong relationship with each shop customer. The agents will both support incoming inquiries pertaining to the services as well as set appointments to handle support as outlined in the CRM Support document, in order for the shop owner to maintain satisfaction with the CRM program and retain the services. Essential Responsibilities: Support 350 accounts and make 35+ outbound calls to existing accounts per day Handle inbound customer support calls pertaining to changing pricing, coupon offers, shops numbers, SEO, addresses and set-up information. Basic social media knowledge Work with shop owners to determine current level of Social Media service and decide whether to expand those services to reach a larger customer base Experience: Experience in a customer service / support environment mandatory. Excellent communicator both verbally and written Receiving Inbound and making outbound calls Solid computer skills specifically with Word, Excel and Outlook. Excellent customer service skills All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

As Technical Support Specialist you will be responsible for providing technical support for Tactical Data Link (TDL) products developed by the US Navy. This includes performing systems installation and training at customer sites world-wide, as well as performing product verification testing as a member of the software development test team. Work will be performed at the Naval Information Warfare Systems Center (NIWC) San Diego, CA. Responsibilities Essential Functions/Job Duties: Provides customer technical support for TDL products including Data Link Test Tools (DLTT) and Link Monitoring and Management Tool (LMMT). Performs software installation and checkout, develops installation and checkout test plans and procedures. Develops training material and delivers customer training Analyzes customer reported trouble reports. Performs testing at US Navy labs to recreate customer issues. Supports software verification testing of TDL products. Performs test execution in US Navy labs, generates test status reports and submits trouble reports for software defects. Participates in project status meetings. Conducts technical reviews of product documentation including Software User Manuals, Software Version Descriptions and Quick Reference Guides. Equipment Used: Personal Computer (PC) based systems and test equipment JTIDS/MIDS Radio Terminals. Typical Working Conditions: General office environment Computer/Equipment lab Essential Physical Tasks: Ability to deliver equipment to field locations, including ability to lift 20 lbs. Ability to use a personal computer, keyboard and mouse on a consistent basis. Potential domestic and international travel by automobile, air, etc., less than 20% of the time. Written Communications: Generates required documents including training presentations, test plans, test procedures, status reports and software TRs. Operates standard computer based business tools including Microsoft Word, Excel and Powerpoint. Verbal Communications: Delivers technical training presentations to TCS customers Ability to communicate with customers to resolve complex technical issues. Qualifications Skills / Qualifications: Five (5) years experience as a technical support or test engineer working Tactical Data Link (TDL) related products and test tools to include: JTIDS/MIDS Link 16 terminals LMMT, DLTT, Command and Control Processor (C2P) Common Data Link Management System (CDLMS) Air Defense Systems Integrator (ADSI) Multiple Link System Test and Trianing Tool (MLST3) Joint Range Extension (JRE) Gateway In depth knowledge of Link 16 protocol, message standards, network design and itnerfaces including line of sight (JTIDS/MIDS terminals) and beyond line of sight (JREAP, S-TADIL J). Proficiency in computer network protoicols and interfaces inclding TCP/IP and Ethernet. Customer Interface Activities: Ability to effectively communicate with the Customer, Naval Information Warfare Center's staff, and peer contractor personnel. Project Management Tasks: Ability to manage and prioritize tasks to ensure optimum productivity. Work Schedule: 9/80 The ability to work non-standard work hours and schedules in support of project requirements. Minimum Education Requirements: High School diploma or GED Bachelors Degree desired in a relevant technical discipline. Required Certifications: Information Assurance Technical (IAT) Level 1 Pay Range: $76,000.00 to $104,000.00 DOE U.S. Citizenship is required Security Clearance: Secret Candidates must have an active clearance OR the ability to obtain a US Government security clearance, and will be subject to a US security background investigation (i.e. favorable background investigation / credit score). Additional eligibility requirements for access to various levels of classified information may also be required. An active security clearance is highly desirable. Tactical Engineering & Analysis, Inc. is an Equal Employment Opportunity/Minority/Female/Disability/Protected Veteran Employer

OGHS * Letter of Introduction * Letter(s) of Recommendation (2 Letters Required (within the last 2 years)) * Resume Requirements / Qualifications Comments and Other Information TEST DATE 05/06/2025 at 8:30am Please bring photo ID for check in. 302 N. Midway Escondido, CA 92027 ALL APPLICANTS MUST PARTICIPATE IN JOB SPECIFIC TESTING AT THE DATE AND TIME NOTED ABOVE. All Applications MUST be submitted online at ************** *Completed Applications must be submitted no later than the close of business on the date of the filing deadline. *All applicants must participate in job specific testing at the date and time noted above; those scoring within the qualifying range will be referred to site administrators for personal interview. Qualified applicants who are currently employed by the District will receive first consideration. *Offers of employment are contingent upon successful completion of a physical examination which includes drug and alcohol screening. All new employees must provide evidence of eligibility to work in the United States and TB test, and all new employees will be fingerprinted for clearance through the Department of Justice. Assurance of Non-Discrimination Escondido Union High School District prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, pregnancy, marital or parental status or association with a person or group with one or more of these actual or perceived characteristics. (EUHSD BP 0410, BP/AR 5145.3, BP/AR 4030, BP 5131.2) Dr. Courtney Goode, Assistant Superintendent of Human Resources Equity and Title IX Compliance Officer 302 N. Midway Drive, Escondido, CA 92027 Office: ************* Email: **************** EMPLOYMENT SUBJECT TO SUCCESSFUL CRIMINAL CHECK AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER For more information about this position, go to the pdf file here ******************************************************************************* Support Technician-**********1349.pdf

Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects as-a-service across a spectrum of domains including Air & Space, Electromagnetic & Cyber, and Synthetic. Metrea Management provides central services to eleven (11) global capability units via Operations, Solutions, Strategy, Legal, and Finance teams.

Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects as-a-service across a spectrum of domains including Air & Space, Electromagnetic & Cyber, and Synthetic. Metrea Management provides central services to eleven (11) global capability units via Operations, Solutions, Strategy, Legal, and Finance teams.

Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking full-time Information Technology Administrators to support contract work out of San Diego, CA. Responsibilities: Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), and internet systems or a segment of a network system, to include data communications network, operating systems, and physical and virtual servers. Perform System monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review System and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. Install hardware and software; Maintain or repair equipment Troubleshooting a variety of computer issues Offering technical support on-site or via phone or email Diagnose computer problems Set up computer equipment Schedule maintenance and teach clients to use programs Perform repairs and computer parts ordering Utilize SCCM to apply necessary OS patches and upgrades on a regular basis, upgrade administrative tools and utilities and configure/add new services as necessary Perform installs of servers/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Assist with the administration and maintenance of telephone equipment, protocols and routing queues necessary to meet business needs Plans and executes Information Technology activities projects/administrative duties as needed: document task, management of user and operational forms, inventory records, data calls, office file maintenance, etc. Qualifications: Active Top-Secret Security Clearance Bachelor's Degree plus 6 years of additional relevant work experience; or Associate's Degree plus 4 years of additional relevant experience; or 10 years of additional relevant work experience

The Help Desk IT Technician II is responsible for providing remote and on-site technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desks objective is to quickly identify a customers issue and resolve basic desktop issues with that user. Specific Job Duties Include: Answer incoming Help Desk calls and emails Create tickets and collect basic client information such as: Company information User Issue Whos effected Perform basic Help Desk troubleshooting Password resets Add/Remove O365 licenses Fix broken mapped network drives Add/remove PC user (Local/Domain) Install updates Add printers (Local and Networked) Install client-side software Troubleshoot client-side network connections Setup email on mobile devices Act as HelpDesk Tier 1 escalation Perform Intermediate HD Troubleshooting (Expected resolution time of 30min or less) Restore files Review application issues Identify and address network outages Troubleshoot group policies Troubleshooting site-to-site and point-to-site VPN issues Address network connectivity issues Review server space issues Requirements: 1-3 years of experience in Help Desk or IT support position High School diploma or GED equivalent Strong networking knowledge Ability to problem solve and troubleshoot Familiar with Windows Server Excellent verbal and written communication skills Detail-oriented and organized Ability to multitask and excellent time management skills Work as a proactive team member in an office setting Fast-paced learner with 1-2 week training period Working knowledge of Microsoft O365 email and office Working knowledge of Microsoft Windows

This IT helpdesk role is the first-line support person for IT at Upper Deck. This position involves onsite and remote troubleshooting of user computers issues. The ideal candidate is proficient in troubleshooting hardware and software issues and has thorough knowledge of Windows and Mac operating systems, basic networking, Microsoft software packages, and web technologies. This position requires string attention to details and communications skills. ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned. * Experience troubleshooting Mac and Windows operating systems. * Provide first-line support for IT issues reported by users. * Triage all help desk tickets and respond / escalation of tickets as required. * Responsible for tickets involving issues and errors, new hire setup and equipment deployment. * Provide onsite and remote support via phone on / or remote session. * Perform timely updates for workstation hardware and software upgrades as required. * Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives. * Must be able to work independently and be a quick learner. * Works in conjunction with the IT Department to analyze and resolve problems associated with technical applications and recommends solutions for changing needs. * Perform post-resolution follow up and document resolution. * Performs other related duties as assigned. INTERACTION This position will closely interact with the IT Director, IT team members, project stakeholders and internal /external project resources. EDUCATION/YEARS EXPERIENCE * A+ certification is preferred. * 2+ years in troubleshooting computer hardware and software issues. * Knowledge of Microsoft technologies such as Office, Active Directory, servers. * Knowledge of networking technologies such as IP, DNS, DHCP. * Familiar with computer hardware and software. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES * Strong Problem-solving. * Ability to work independently as well as in a team. * Ability to convey technical information in non-technical terms multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail * Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc. * Exceptional customer service orientation. * Ability to absorb and retain information quickly. * Excellent communication and organizational skills as well as the ability to work as part of a team * A high degree of confidentiality required. * Ability to work in a fast-paced, always changing environment. * Ability to juggle multiple projects, tasks and issues.

Escondido Union High School District See attachment on original job posting Refer to the job posting for a list of experience requirements or if you have any questions or need further clarification, please contact the email address listed in the posting. OGHS OGHS * Letter of Introduction * Letter(s) of Recommendation (2 Letters Required (within the last 2 years)) * Resume Comments and Other Information TEST DATE 05/06/2025 at 8:30am Please bring photo ID for check in. 302 N. Midway Escondido, CA 92027 ALL APPLICANTS MUST PARTICIPATE IN JOB SPECIFIC TESTING AT THE DATE AND TIME NOTED ABOVE. All Applications MUST be submitted online at ************** *Completed Applications must be submitted no later than the close of business on the date of the filing deadline. *All applicants must participate in job specific testing at the date and time noted above; those scoring within the qualifying range will be referred to site administrators for personal interview. Qualified applicants who are currently employed by the District will receive first consideration. *Offers of employment are contingent upon successful completion of a physical examination which includes drug and alcohol screening. All new employees must provide evidence of eligibility to work in the United States and TB test, and all new employees will be fingerprinted for clearance through the Department of Justice. Assurance of Non-Discrimination Escondido Union High School District prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, pregnancy, marital or parental status or association with a person or group with one or more of these actual or perceived characteristics. (EUHSD BP 0410, BP/AR 5145.3, BP/AR 4030, BP 5131.2) Dr. Courtney Goode, Assistant Superintendent of Human Resources Equity and Title IX Compliance Officer 302 N. Midway Drive, Escondido, CA 92027 Office: ************* Email: **************** EMPLOYMENT SUBJECT TO SUCCESSFUL CRIMINAL CHECK AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER