Information technology/support technician jobs in Rockford, IL - 310 jobs

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job DescriptionDescription: In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch! Purpose: The Help Desk department is to provide front line technical support and assistance for external customers who encounter issues with IT systems, hardware or any technology provided by Level 10. Scope: The Help Desk department is responsible for a range of customer service, critical tasks, incident management, service request fulfillment, troubleshooting and technical support. Our Help Desk department is made up of the following roles: Help Desk Manager, Help Desk Lead, Technical Lead, Analysts I-III Department Responsibilities: Issue Resolution: Responding to and resolving technical issues reported by users promptly and effectively. This includes troubleshooting problems with hardware, network connectivity, and other IT-related issues. Remote Support: Providing remote assistance to users through phone, email, chat, or remote desktop tools to troubleshoot and resolve issues. Incident Management: Managing and prioritizing incidents according to their impact and urgency to minimize downtime and disruptions to business operations. User Assistance: Providing courteous and professional assistance to users in navigating IT systems, understanding technology functionalities, and resolving user queries. Service Requests: Fulfilling service requests such as software installations, account setups, password resets, and access permissions based on established procedures and service level agreements (SLAs). Escalation Management: Escalating complex or unresolved issues to appropriate Help Desk teams or specialists for further investigation and resolution. Knowledge Base Management: Maintaining a comprehensive knowledge base of known issues, troubleshooting steps, and solutions to facilitate quick problem resolution and self-service options for users. Documentation: Documenting resolutions, procedures, and best practices to ensure consistency in service delivery and support continuous improvement efforts. Performance Metrics: Monitoring and reporting on key performance indicators (KPIs) such as response time, resolution time, customer satisfaction scores, and first-call resolution rates. Requirements:

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Ingersoll Cutting Tools is one of the world's leading suppliers of metal cutting tooling systems and an integral member of the IMC Group of Companies, a distinguished corporate holding of Berkshire Hathaway, with over 130 subsidiaries in 60 countries around the world. Ingersoll's US operations are housed on our state-of-the-art manufacturing and marketing campus in Rockford, Illinois. We are currently accepting applications for a Technology Center Technician I. The Technology Center Technician utilizes their knowledge of CNC machining and CAM programming to give demonstrations to customers and other audiences on Ingersoll Cutting Tool's technology and capabilities. The ideal candidate for the Technician I role will enjoy working with people and has a high level of interest in CNC machining and programming. Essential job duties and Responsibilities include: * Set up and operate various CNC machines to produce parts for demonstrations. * Reading and interpreting technical drawings and blueprints. * Professionally administer demonstrations to a live audience. * Assist in trouble shooting and resolving problems with machines as they arise. * Perform basic machine maintenance such as cleaning, oiling, and coolant replenishment. * Use inspection tools (scales, rulers, tape measures, calipers, micrometers, dial-indicators, probes) * Use of material handling equipment * Maintain a clean and orderly work area. * Always maintain a high level of safe work practices. * Learn company operating systems as needed to effectively perform relevant work functions for this position Skills/Qualifications: * Previous experience working in a CNC manufacturing environment or CNC certificate. * Ability to continually learn processes and machining techniques. * Proficient or ability to learn MS office products (Word, Excel, PowerPoint, OneNote) * Strong attention to detail and a professional attitude is a must. * High school diploma or equivalent; certificate, diploma or degree in manufacturing engineering or relevant manufacturing discipline * The employee must be able to lift and/or move up to 50 pounds. * Ability to work in a team environment The salary range for this position is $19-29 an hour depending on experience level. This is an on-site, full-time position that may require intermittent overtime based on workflow demands (including potential for long shifts and/or weekend work). Successful candidates will demonstrate the ability to work well independently, as well as with others, in a team environment. Candidates should possess excellent verbal and written communication skills, possess a good work ethic, demonstrate reliable and punctual work habits, demonstrate safety consciousness, and always conduct themselves in a professional manner. Why our people love working for Ingersoll Cutting Tools: Ingersoll Cuttings Tools offers a strong benefits package including affordable and robust health, vision, and dental insurance plans. Our employees also benefit from an excellent 401k match, wellness reimbursement policy, as well as vacation and sick time. Ingersoll Cutting Tools often promotes from within, offering employees the chance to grow their skill set and experience. What we pride ourselves most on is our culture - you can expect to find a collaborative, friendly, and inclusive environment here. If you would like to be considered for this position, please e-mail your resume with a brief cover letter highlighting your unique qualifications to *************************. For more information about us visit us at ********************* or our Facebook Page

Job Description We're looking for an entry-level tech-savvy, customer-focused IT Support Technician to provide hands-on support across the organization. This role includes troubleshooting hardware/software issues, managing devices, supporting Microsoft 365 tools, and maintaining user accounts and access. If you are highly responsive, internal customer focused, solution-oriented and technical, we want to hear from you! Key Responsibilities: Provide first-level technical support via tickets, phone, and in-person. Purchase, track, set up and maintain laptops, phones, printers, and other devices. Support Microsoft 365 apps (Outlook, Teams, Excel, etc.). Manage user accounts and access permissions. Document issues and contribute to internal knowledge resources. Coordinate with vendors and escalate complex issues as needed. Qualifications: Associate's Degree in Information Technology, Computer Science, or a related field-or equivalent work experience (A+ Certified) 1-2 years of experience in an IT support role, preferably in a business environment. Proficient in Windows OS, Active Directory, Microsoft 365, and basic networking concepts. Strong troubleshooting skills and a customer service mindset. Excellent verbal and written communication skills. Ability to manage multiple priorities and work independently or as part of a team. Ability to effectively partner with employees, management, department and cross-functional teams to meet performance objectives and to support mission and vision of the Company. Mac OS experience advantageous and support experience of Android (Samsung), iOS (iPhone, iPad) beneficial. Physical Requirements: Ability to bend and lift up to at least 50 lbs. While performing the duties of this job, the person is typically required to sit for extended periods of time. The person will be required to utilize their hands for keyboard or equipment operations. A modest amount of travel may be required between local IL offices (St. Charles, Roselle, Schaumburg), to support this a reliable means of personal transportation is required. Hours: Monday - Friday, 8am - 5pm, hybrid role w/ minimum 3 days in office (onsite to start during training period) Location: St Charles, IL Candidates should be located in reasonable proximity to St. Charles, IL. Relocation assistance will not be provided. This position offers an hourly rate of $22.00/hr - $26.00/hr. This hourly range reflects an anticipated range for this position. The hourly rate offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. We offer an outstanding compensation and benefits package including medical, dental, vision, life, disability, 401k (Roth and traditional) with a generous match, tuition reimbursement and career development and training opportunities, LinkedIn Learning subscriptions, paid parental leave program, electric vehicle incentives, paid volunteer time, generous PTO, paid holidays, paid winter break between Christmas and New Years, and discretionary bonus. We are proud to be Great Place to Work-Certified™ and recognized by our team of coworkers for our commitment to creating an inclusive, supportive, and values-driven culture. We are Clarke, a privately-held global environmental products and services company. For over 75 years, Clarke has been making communities around the world more livable, safe and comfortable by pioneering, developing and delivering environmentally responsible public health mosquito control. Our services help prevent disease and control nuisances. Our global customers include governments, commercial and residential groups, and international institutions such as UNICEF and U.S. AID. Working at Clarke, you will have the opportunity to grow personally and professionally. You will learn from some of the most talented people in the field and make an impact on the world around us. With Clarke, you join an innovative and passionate team where people are the heart and soul of the organization, working together to create an environment where the employees thrive and nature flourishes. Are You Ready? If you are excited about what you've read and feel that you are right for this role, please submit your resume and relevant information. Be sure to check out our website (clarke.com) to learn more about how Clarke is helping to make the world more livable, safe & comfortable. Clarke is proud to be an equal opportunity employer and a drug free workplace. Job Posted by ApplicantPro

The Opportunity: How you will thrive and create an impact Provides support of all PC, network, and Server hardware and software applications included but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end user applications and computing devices. Receives direction for more complex issues from Lead Administrators or management. Provides troubleshooting. Assists with product evaluation, selection, deployment, and use. May participate in the testing and evaluation of new desktop packages and implements prototypes. Provides setup, deployment, and support of mobile devices. Monitors on-site IS Systems, including backups, UPS, and server/network equipment. Provide remote support for facilities and associates. Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc). Engages with external vendors for support and services. Conducts end user training and learning sessions with associates. Assists in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities. Maintains listing of spare inventory and electronic waste. Performs other duties as assigned. What we're looking for High school diploma required; Associates or Technical school degree preferred 1-2 years experience providing IS Support Ability to multi-task, troubleshoot, and adapt to changing environment Outstanding customer service skills Ability to travel up to 15% of time Ability to work independently and prioritize multiple work streams. Ability to prioritize multiple high priority support requests Working knowledge of Lotus Notes and LanDesk technologies Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! Pay Transparency: The expected pre-tax pay for this position is $45,500.00 - $73,025.00 Actual pay may differ depending on relevant factors such as prior experience and geographic location. EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ****************************** and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the Know Your Rights poster. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

The IT Support Technician is responsible for assisting with the installation, configuration, and support of end-user devices and IT infrastructure across company sites. This position participates in nationwide deployment projects and provides day-to-day IT support for users and systems. Work includes installation and maintenance of PCs, printers, network equipment, security cameras, door access systems, mobile devices, and related low-voltage cabling. Requirements Essential Duties and Responsibilities Install, configure, and support PCs and general IT hardware Paper and label printers (e.g., Zebra, HP) Network devices (switches, routers, wireless access points) Android and Apple (iOS/iPadOS) devices IP-based security camera systems Door access control systems Assist with running, labeling, and terminating low-voltage cabling. Participate in nationwide deployment projects at various company sites. Perform day-to-day IT support tasks, including: Basic hardware and software troubleshooting User device setup and configuration Peripheral and printer support Collaborate with other team members, project managers, and senior engineers to complete installation, deployment, and support activities. Document completed work, configuration details, and changes; update project notes and tickets as required. Adhere to company safety policies and procedures when using ladders, lifts, tools, and equipment. Perform other related duties as assigned. Qualifications Required: General PC and printer troubleshooting skills. Basic understanding of networking concepts (e.g., IP addressing, DHCP, subnets). Ability to set up and configure Android and Apple (iOS/iPadOS) devices. Ability to travel up to 25% of the time, including air travel. Valid driver's license. Ability to work effectively as part of a team and communicate clearly with technical and non-technical staff. Ability to safely use ladders, hand tools, power tools, and lifts, and to perform hands-on installation work. Demonstrated positive attitude and ability to learn quickly in a fast-paced, hands-on environment while adapting to changing priorities. Ability and willingness to contribute new ideas, suggest improvements, and proactively help improve team processes and technical solutions. Preferred: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent education/experience. Experience with low-voltage cabling (pulling, terminating, testing). Familiarity with IP camera systems, access control systems, or label printing systems. Working Conditions and Physical Requirements Ability to lift and carry equipment such as PCs, printers, and networking hardware (typically up to 50 lbs). Ability to stand, walk, bend, and work on ladders and scissor lifts for extended periods as needed for installation work. Must be comfortable working at heights and have no issues with elevated work environments. Travel to various sites by car and air as required by project schedules.

Non-Certified Support/Support Professional Additional Information: Show/Hide The hiring team is currently seeking a candidate with a high level of language proficiency in English as well as Spanish, Arabic, and/or Swahili. ROCKFORD PUBLIC SCHOOL DISTRICT #205 Job Title: Bilingual Family Support Professional Job Code: 2142 Department: Bilingual Services Supervisor: Executive Director of Bilingual Date: September 6, 2023 FLSA Status: Non-Exempt Grade: 10 Compensation Range: $20.16 - $28.65 per hour PURPOSE OF THE POSITION: To provide responsible support services to children and families; to act as a liaison with English Language Learners (ELL) parents regarding District programs and services; and to provide information and resources as needed. SUPERVISORY RESPONSIBILITIES: None DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance is an essential function of this position. * Ensures that all actions are in concert with the Board policies as well as the mission statement, beliefs, objectives, and parameters found in the Board's strategic plan. * Participates in job training and professional growth opportunities in order to enhance ability to perform the essential functions of the job. * Performs other related duties as assigned for the purpose of ensuring an efficient and effective work environment. * Act as a translator of both oral and written language material in English and Spanish, Arabic or Swahili related under Title III. * Provides schools with technical assistance relating to ELL parent education and involvement activities. * Orients ELL parents to their role in the educational process through presentations, written materials, and parent meetings. * Coordinates local parental involvement workshops, conferences, and advisory meetings. * Works with the District to increase parental involvement. * Identifies and provides information about community-based resources related to parenting. * Develops and maintains resource files of written materials, publicizes community sponsored classes or events. * Work to increase effective, meaningful and productive communication between ELL parents and school staff. * Assists ELL parents and school staff with efforts to improve student attendance. * Conduct home visits to support family needs and goals. * Work cooperatively with the department Director, ELL parents, teachers, and other school personnel to determine appropriate actions to affect solutions to students' school related issues. QUALIFICATIONS: High School Diploma or equivalent required, Bachelor's degree preferred. Proficient language skills in English and Spanish, Arabic or Swahili required. A comprehensive benefits package including: * Medical, dental, vision, life and disability insurance * Voluntary life insurance * Paid Sick and Personal time * Paid holidays * Membership in the Illinois Municipal Retirement Fund (IMRF) * Optional 403(b) plan * Employee assistance program (EAP) KNOWLEDGE, SKILLS AND ABILITIES: * Ability to demonstrate qualities aligned to our core values of Character, Communication, Collaboration and Continuous Improvement. * Must have excellent oral and written communication skills in English and Spanish, Arabic or Swahili. * Shows cultural competency including the ability to understand, communicate with, and effectively interact with people across cultures and backgrounds. * Ability to maintain a high level of confidentiality. * Ability to build and maintain relationships with families, teachers, and community stakeholders. WORK CALENDAR: 10-Months WORKING CONDITIONS: Moderate in-district travel as well as intermittent in-state and out-of-state travel. Intermittent prolonged and irregular hours of work. OTHER: This describes duties and responsibilities which are representative of the nature and level of work assigned to the position. The identified duties and responsibilities are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position. The job description does not constitute an employment agreement between the school district and employee and is subject to change by the school district as the needs of the school district and requirements of the job change. Physical Aspects of the Position (Select all that apply) 1. - Climbing - Ascending or descending ladders, stairs, scaffolding ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. 2. - Balancing - Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. 3. X Stooping - Bending body downward and forward by bending spine at the waist. 4. - Kneeling - Bending legs at knee to come to a rest on knee or knees. 5. X Crouching - Bending the body downward and forward by bending leg and spine. 6. - Crawling - Moving about on hands and knees or hands and feet. 7. X Reaching - Extending hand(s) and arm(s) in any direction. 8. X Standing - Particularly for sustained periods of time. 9. X Walking - Moving about on foot to accomplish tasks, particularly for long distances. 10. - Pushing - using upper extremities to press against something with steady force order to thrust forward, downward or outward. 11. - Pulling - Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. 12. - Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and required the substantial use of upper extremities and back muscles. 13. X Finger use - Picking, pinching, typing or otherwise working, primarily with the fingers rather than the whole hand or arm as in handling. 14. - Grasping - Applying pressure to an object with the fingers or palm. 15. X Talking - Expressing or exchanging ideas by means of spoken word. Those activities in which you must convey detailed or spoken instructions to other workers accurately, loudly or quickly. 16. X Hearing - Perceiving the nature of sounds. Ability to receive detailed information through oral communication, and to make fine discriminations in sounds such as when making fine adjustments on machinery. 17. X Repetitive Motions - Substantial movements (motions) of the wrist, hands, and/or fingers. The Physical Requirements of the Position (Select one) 1. - Sedentary Work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, push, pull or otherwise move objects, including the human body. Sedentary Work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. 2. X Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of force greater than that for sedentary work and the worker sits most of the time, the job is rate for Light Work. 3. - Medium Work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. 4. - Heavy Work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. 5. - Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The visual acuity requirements including color, depth perception and field of vision (Select all that apply) 1. X Machine Operations - inspection, close assembly, clerical, administration. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading, or visual inspection. 2. - Mechanics - Skilled tradespeople - This is a minimum standard for use with those whose work deals with machines such as power tools, lathes, and drills. 3. - Mobile Equipment - This is a minimum standard for use with those who operate cars, trucks, forklifts, cranes, and high equipment. 4. - Other - This is a minimum standard based on the criteria of accuracy and neatness of work for janitors, sweepers, etc. The Conditions the Worker will be subject to in this position (Select all that apply) 1. X The worker is subject to inside environment conditions. 2. X The worker is subject to outside environment conditions. 3. X The worker is subject to extreme heat or cold for periods of greater that one hour. 4. - The worker is subject to noise which would cause them to have to shout. 5. - The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, chemicals, etc.

Job DescriptionBenefits: 401(k) matching Employee discounts Paid time off We're looking for a meticulous and organized IT Asset Processing Technician to manage the full lifecycle of incoming electronic assets. This role is critical for ensuring our inventory is accurately cataloged, securely sanitized, tested for functionality, and prepared for redeployment or resale. The ideal candidate will have strong attention to detail, a foundational understanding of computer hardware and software, and proficiency with data entry systems. Key Responsibilities Receiving and Sorting: Receive, unpack, and log incoming shipments of various electronic devices, including computers, laptops, mobile devices, and peripherals. Sort and stage assets based on established criteria (e.g., asset type, model, condition, or customer). Inventory Management & Data Entry: Accurately categorize each electronic asset (e.g., Desktop, Laptop, Tablet, Cell Phone) based on make, model, and specifications. Perform timely and accurate data entry of all asset information, including serial numbers and specifications, into the company's Enterprise Resource Planning (ERP) system. Data Security and Sanitization: Execute secure data sanitization and wiping procedures to ensure all previous user data is irretrievably erased. Verify the completion and success of all data wiping processes and document the results for compliance. Testing and Refurbishment: Perform functional hardware testing on assets (e.g., power-on self-test, hard drive/SSD health checks, memory testing) to determine operational status. Troubleshoot and identify non-functioning components. Reimage or install standard operating systems and software images on devices to prepare them for deployment. Cleaning and Quality Control: Thoroughly clean and cosmetically refurbish assets to an acceptable standard. Perform final quality checks to ensure the asset is fully functional, properly sanitized, and accurately logged before being moved to finished goods inventory. Qualifications Required High school diploma or equivalent. Proven experience in a warehouse, IT services, or asset management environment. Basic knowledge of PC hardware components (CPU, RAM, HDD/SSD, etc.) and operating systems (Windows, mac OS). Experience with or ability to quickly learn ERP or inventory management systems. Strong commitment to data security and confidentiality protocols. Preferred Prior experience with data wiping software and/or hard drive diagnostic tools. Familiarity with proper handling and disposal of e-waste. Skills and Abilities Exceptional attention to detail and organizational skills. Ability to work independently and manage time effectively to process high volumes of assets. Proficiency in using standard office software (e.g., Microsoft Excel). Ability to lift and move equipment up to 40 lbs. Excellent written and verbal communication skills.

Amentum is seeking an IT Support Technician in Batavia, NY to support our DHS customer at their regional CONUS and OCONUS facilities. With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile. Responsibilities: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents. Minimum Requirements: Associates Degree, and at least 1 year of IT help desk support experience Or High school diploma/GED, and at least 3 years of IT help desk support experience Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support Experience using the ServiceNow ticketing system (or similar ticketing system) Experience with the Microsoft Windows 11 operating system Experience with Microsoft Office365, including Microsoft Teams Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting) Familiarity with the ITIL process Good technical writing, presentation, and documentation skills Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs. Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year) Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. Preferred Qualifications: Prior experience of IT support in an Enterprise environment Experience with Windows Server 2019 and Hyper-V Experience with InfoBlox and NetBackup Experience performing hardware repair of HP computers/printers and Dell servers Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks Experience evaluating system performance results and recommending improvements or optimizations Experience planning and leading technology assignments and projects ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications Compensation Details: $32.00 - $35.00 The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include: Health, dental, and vision insurance Paid time off and holidays Retirement benefits (including 401(k) matching) Educational reimbursement Parental leave Employee stock purchase plan Tax-saving options Disability and life insurance Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Original Posting: 01/15/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

Reports to: Helpdesk Supervisor Class Code: 1383 Pay grade: 107 FLSA: Exempt Hourly Wage: $35.31 ~ $42.36 NATURE OF WORK The role of the City of Rockford, Deskside Support Technician is to provide tier 2 technical support and assistance to end-users within the organization. This involves diagnosing, troubleshooting and resolving hardware, software, and network-related issues. The Deskside Support Technician focuses on providing in-person, on-site technical assistance to end-users within an organization. This role also triages tickets escalated from tier 1 Helpdesk Technicians. DISTINGUISHING FEATURES Work involves troubleshooting, resolving, and documenting Tier 1 and Tier 2 technical issues. It focuses on resolving hardware-related and more complex problems that are escalated from Tier 1 support. Deskside support technicians are also involved in project planning and the execution of city-wide initiatives, such as hardware lifecycle replacements and enterprise software rollouts. ESSENTIAL FUNCTIONS (These essential duties are only illustrative.) Diagnoses and resolves Tier 2 technical issues, including complex hardware, software, and network problems that require in-depth analysis. Addresses and resolves escalated tickets from Tier 1 support, determining when issues should be escalated to specialized teams or higher-level support. These technicians possess strong knowledge of hardware, software, and networking concepts, and are proficient with remote support tools, ticketing systems, and diagnostic utilities. Maintains primary functions such as managing print servers, endpoint patching, and Service Desk tools. Works in an on-call rotation for after-hours and holiday support to ensure critical services remain operational. All other duties as assigned Maintains reasonable and predictable attendance. SUPERVISION RECEIVED Works under the supervision of the Helpdesk Supervisor or other administrative superior, who reviews work for the effectiveness of services provided, user satisfaction, and results achieved. SUPERVISION EXERCISED Supervision is not usually a responsibility of positions of this class. Functional direction may be exercised over other IT staff in connection with various activities. Employees may provide training, technical assistance and advice regarding assigned areas or to less experienced IT staff. WORKING CONDITIONS & PHYSICAL DEMANDS Work is essentially sedentary with occasional walking, standing, and bending. Some local travel will be required. Work exposes the incumbent to numerous time-sensitive technical issues that require immediate resolution. Computer work requires manual dexterity. Installation or presentation work requires occasional lifting of computer units, monitors, printers and related equipment up to 50 pounds. SUCCESS FACTORS (KSAs) Exceptional customer service skills, with a focus on providing a positive user experience. Provide both remote-assistance using remote desktop tools and, when necessary, on-site support to troubleshoot and resolve issues. Install, configure, and support more complex software applications, including enterprise systems. Provide guidance on configuration settings and resolve issues related to compatibility and functionality. Maintain detailed records of all troubleshooting activities, solutions, and resolutions in the ticketing system. Ensure that tickets are updated regularly and closed after resolution, with all pertinent information documented. Maintain and support server OS and hosted application such as print servers and service desk tools. Monitor critical systems for performance issues or potential disruptions. Perform regular maintenance tasks such as applying software updates, patches, and monitoring alerts for any issues that need immediate attention. Conduct root cause analysis for recurring issues to identify and implement long-term solutions. Provide feedback to management and other teams for continuous improvement of IT processes. Ensure that support tickets are resolved within the specified time frames as outlined by SLAs. Prioritize tasks based on urgency and impact on business operations. Create and update internal knowledge base articles, guides, and troubleshooting steps to aid both Tier 1 and Tier 2 support teams in resolving common issues more efficiently. Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users clearly and effectively. Skill in using a computer and related equipment. EDUCATION, TRAINING & EXPERIENCE Possession of a Bachelor's degree in computer science, information technology or a related field and four years of experience in the field of information technology; or any combination of education, training and experience that demonstrates the above listed knowledge, skills and abilities. Any satisfactory equivalent combination of experience and training which ensures the ability to perform the work may be substituted for the required experience. Minimum of 2-3 years of progressive experience in an IT field. CompTIA, Microsoft, or other related industry certifications preferred. NECESSARY SPECIAL REQUIREMENTS Possession of a valid Illinois driver's license. Professional certification Criminal Justice Information Services (CJIS) is required within one (1) month of employment. Will require a national background check. Availability to respond outside of standard working hours as needed. Residency Requirement: All employees (except Police and Fire) shall reside anywhere in Winnebago County or anywhere within fifteen (15) miles of the Rockford City Hall within six (6) months of completion of their introductory period, department heads and City Administrator shall live within the municipal boundaries of the City of Rockford within six (6) months of their completion of their introductory period. Position : 000138301 Type : INTERNAL & EXTERNAL Location : INFORMATION TECHNOLOGY INTEGRA Group : EXEMPT NON Job Class : DESKSIDE SUPPORT TECH Posting End : 02/09/2026 Details : BENEFITS link Copy Job Detail Link link Copy Direct To Application Link'); return false;" id="Target">share

This candidate will also work closely with our IT Team to maintain, develop, plan and deploy computer, network and server hardware and software for the facility as well as to the field. This will include managing the helpdesk support system, security access, remote location support and management of software/hardware purchases. Work in conjunction with software/hardware vendors during deployments/issues. ESSENTIAL DUTIES AND ACCOUNTABILITIES: ● Network Administration (Maintain, Troubleshoot, Repair) ● Maintaining & repairing 50-200 computers & 50+ servers ● Troubleshooting of software/hardware issues ● Reload and repair PC as needed. ● Maintain On and Offsite backups. ● Server Administration knowledge ● Phone System knowledge QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IT Help Desk Technician, this dynamic and innovative individual is solution oriented at heart, with experience to back it up. You will be responsible for all aspects of Surge IT Support, Inc., Help Desk Support. We are looking for an individual with 2\-3 years of Help Desk or Computer Network experience to provide fast and useful technical expertise and assistance on computer systems. You will answer queries on basic\-advance technical issues and offer advice to solve them. The goal is to create value for clients that will help preserve the company's reputation and business. Skillset This Intermediate\-level Help desk technician must have: · Strong interpersonal skills · Solid technical knowledge · Confident & Effective communicate skills, able to understand complex problems and explain solutions in simple terms. · Must be customer\-oriented and patient to deal with difficult customers. Duties Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing basic\-intermediate remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Walk the customer through the problem\-solving process Provide some support to entry\-level support personnel Direct unresolved\/complex issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow\-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Requirements Experience a help desk technician or other customer support role Tech savvy and working knowledge of office automation products, databases and remote control Knowledgeable of computer systems, mobile devices and other tech products Ability to diagnose and resolve technical issues under pressure Proficiency in English Excellent communication skills Customer\-oriented and cool\-tempered IT Certifications: Cloud management & automation; data center virtualization; network virtualization; digital workspace, desktop and mobility Benefits Hourly position Part\-time or Full\-time Computer "}}],"is Mobile":false,"iframe":"true","job Type":"Any","apply Name":"Apply Now","zsoid":"695123495","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"Work Experience","uitype":2,"value":"0\-1 year"},{"field Label":"City","uitype":1,"value":"Elgin"},{"field Label":"State\/Province","uitype":1,"value":"Illinois"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"60123"}],"header Name":"IT Help Desk Technician (Intermediate \-Level)","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00267007","attach Arr":[],"custom Template":"2","is CandidateLoginEnabled":false,"job Id":"**********00283024","FontSize":"15","location":"Elgin","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

We are seeking a proactive and customer-focused IT Support Technician to join our IT team and support our manufacturing operations. This role provides technical support for users across production, warehouse, and corporate office environments. The ideal candidate is a problem-solver with a strong sense of urgency, attention to detail, and familiarity with both IT and OT (operational technology) environments. Key Responsibilities Respond to and resolve help desk tickets, phone calls, and emails in a timely and professional manner. Provide end-user support for desktop/laptop hardware, mobile devices, printers, and scanners. Install, configure, and troubleshoot Microsoft Windows OS, Office 365, and other business applications. Support users in ERP systems (Amtech Encore) and manufacturing-specific applications. Maintain and monitor computer systems, networks, switches, and industrial PCs. Perform basic network troubleshooting (IP configuration, patching, cabling). Manage user accounts, permissions, and group policies via Active Directory. Deploy and maintain hardware inventory and asset tracking. Support plant-floor IT devices (scanners, HMIs, production workstations, barcode printers). Escalate complex issues to senior IT staff or vendors as needed. Assist with backup systems, antivirus management, and IT security compliance. Document solutions and contribute to knowledgebase and SOPs. Qualifications Qualifications Required: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field - or equivalent work experience. 1-3 years of experience in a help desk or IT support role. Strong troubleshooting skills for hardware, software, and network issues. Working knowledge of Windows 10/11, Office 365, Active Directory, SharePoint, and Azure. Familiarity with ticketing systems (ServiceNow, ServiceDesk, Spiceworks. etc..) Preferred: Experience supporting technology in a manufacturing or warehouse setting. Exposure to ERP, MES, or SCADA systems. Certifications: CompTIA A+, Network+, Microsoft 365 Fundamentals, etc. Knowledge of cybersecurity best practices. Soft Skills Excellent interpersonal and communication skills. Ability to multitask and prioritize in a fast-paced environment. Strong sense of accountability and ownership. Willingness to learn and adapt to evolving technologies. Team player with the ability to work independently when required. Physical and Work Environment Requirements Ability to lift up to 50 pounds occasionally (e.g., workstations, printers). Some work in plant or warehouse environments - must follow safety protocols. Occasional travel between local facilities may be required. Availability for on-call support or after-hours maintenance (rotational). Batavia Container offers a competitive benefits package which includes the following: Medical Dental Vison Life Insurance 401(k) company match Paid Time Off (PTO)

Have you ever enjoyed Arnold, Brownberry or Oroweat bread? A Thomas' English muffin or bagel? Or perhaps snacked on a Sara Lee, Entenmann's or Marinela cake or donut? If the answer is yes, then you know Bimbo Bakeries USA! More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves. #LI-CW2 Come join the largest baking company in the world and our family of 20,000 associates nationwide! Top Reasons to Work at Bimbo Bakeries USA: Salary Range: $81,700 - $106,700 Annual Bonus Eligibility Comprehensive Benefits Package Paid Time Off 401k & Company Match #LI-JV1 Position Summary: The Warehouse System Support will support the automated DC and support all functions related to Oracle's Cloud-based Warehouse Management System (WMS). This position will work with all members of the team on supporting the day to day needs of the WMS system in the DC. This position will become an expert of the system to train key users and provide guidance on system configuration, process and layout design. The Warehouse System Support will act as the liaison from the operations team and the IT Helpdesk. Key Job Responsibilities: Fulfill role of WMS knowledge expert for warehouse management system from requirements gathering/analysis through daily operations Run waves to support flow of the building Perform inventory counts and reconciliation processes Troubleshoot day to day issues Participate in integration meetings with technical teams to help determine specifications relative to integration mapping and product configuration. Assist in roll out of test plans, data, and cycles to ensure that all requirements identified in the requirements gathering phase will be validated. Provide guidance, and training/knowledge transfer to a team ensuring stability of the DC during and after initial deployment. Participate in on-site implementation and customer interaction to ensure delivery of business requirements. Ensure that appropriate tools/processes are leveraged, and effective communication and support is provided throughout the process. Document any new applicable functional requirements as necessary for enhancements to core products to meet scope of proposed solution. Create and update training materials as needed. Train and mentor team associates on solutions and best practice of implementations and continuous improvement. Help define, monitor and analyze WMS Key Performance Indicators (KPIs). Other duties as assigned. Education and Work History: Associates degree or IT background required, Bachelor's Degree in Supply Chain Management (SCM), Warehousing, Logistics, Business or related field preferred. Five (5) or more years of experience in warehousing operations or warehousing systems implementation. Two (2) to Four (4) years' experience utilizing a major WMS platform; Oracle preferred. GUI or Web Design configuration experience is a plus. Exposure and knowledge of all facets of Supply Chain operations. Knowledge of FDA and OSHA regulations is helpful. SPECIALIZED SKILLS AND KNOWLEDGE Well organized and able to manage multiple projects and priorities. Excellent computer skills. Ability to work effectively with multifunctional teams. Strong Communication skills (written & verbal). Travel may be required for other sites Ability to work nights and weekends as needed The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job. Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability

About us Hines is a nationwide, independent leader in personalized managed health care, focused on what's important to you-comprehensive services with the program excellence and cost containment that you demand. Hines & Associates, Inc.'s reputation as an industry leader is founded on over three decades of innovative and professional health care excellence. Serving all aspects of the industry, Hines is committed to conserving health care dollars while ensuring quality care through effective programs and personalized service. Overview As a vital first point of contact for Hines & Associates, the Medical Intake/Call Center supports the Utilization Review Department, by performing the collection of intake information, the creation of electronic patient files and the sorting and mailing of certification letters. Specific duties may include: Answer Utilization Review line and direct to appropriate person, retrieve voicemail and transfer message to appropriate nurse Collect demographic information in order to create patient file. Print, mail, fax and copy correspondence, as necessary. Other duties as assigned. We are willing to train highly motivated, customer focus individuals! Quarterly bonus eligible! Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance. Critical Illness, accident insurance and flexible spending also available! 401k plan with company match, fully vested after 1 year. No weekends and nights! Paid Holidays Work-life balance. Remote/hybrid setting (once trained) Monday - Friday, 9:30 am - 6:00 pm shift Shift Differential Available for this shift! We offer a hybrid schedule, 2 days per week remote, after successful completion of the training period. Must be able to work in the office 5 days per week during the training period. PM21 Requirements EDUCATION: High School Diploma or equivalent required. Courses in computers, medical terminology, data entry, word processing, and secretarial training desired. SKILLS: Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems. Bi-lingual helpful but not required. EXPERIENCE: At least one year of professional office experience, experience in a healthcare environment required. PERSONAL QUALIFICATIONS: Helpful and friendly telephone personality. Ability to proof written material accurately. Accurate data entry ability. Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader. Ability to work with a variety of professional staff and provide clerical backup as needed for that staff. Understanding of customer service. *Hines welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.* Salary Description 16.00

Job DescriptionDescription: We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally, including over 100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is #1 in our $25B industry. HALO is seeking an experienced and dynamic IT Manager - Application Support with a proven track record in leading and managing teams that support internally developed applications. This individual will be responsible for the operation and maintenance of cloud systems, ensuring reliability, performance, and compliance. This role is hands-on and includes management responsibilities, collaborating cross-functionally to assess needs, identify gaps, and enhance HALO's technology infrastructure and products. Responsibilities Strategic Leadership Develop and execute an application support strategy aligned with business goals. Ensure compliance with infrastructure and security standards. Provide strategic direction for improving system functionality and user satisfaction. Participate in application implementation and enhancement projects. Stay current on technologies and best practices for reliability, scalability, and security. Team Management Lead, mentor, and develop cloud and application support engineers. Foster a collaborative, high-performance team culture. Application Management & Support Partner with IT and business leaders to design scalable cloud infrastructure solutions. Optimize cloud resource utilization and control costs. Monitor and report on infrastructure performance and availability. Develop SLAs and performance metrics for IT services. Identify opportunities for operational improvement and technology consolidation. Perform other related duties as assigned. Security & Compliance Implement and enforce cloud security best practices. Ensure compliance with all relevant regulations and company policies. Performance Monitoring & Optimization Establish monitoring and alerting systems for proactive issue resolution. Continuously fine-tune infrastructure for optimal performance. Vendor Management Manage relationships with cloud service providers and technology vendors. Evaluate and recommend tools and technologies to enhance capabilities. Incident Response & Problem Management Oversee the lifecycle of application support incidents from report to resolution. Serve as an escalation point for complex issues. Analyze incident trends to identify root causes and preventive actions. Documentation & Training Maintain documentation for cloud systems, processes, and procedures. Conduct training and knowledge-sharing sessions for the team. Work Hours & Travel Occasional on-call or after-hours support may be required for deployments, production issues, or technical emergencies. Requirements: 7+ years of IT leadership experience with hands-on cloud infrastructure and support. Bachelor's degree in Information Technology or a related field. Highly organized, detail-oriented, and able to manage multiple priorities. Effective presentation skills across stakeholder groups. Excellent analytical, critical thinking, and problem-solving skills. Strong technical aptitude and commitment to continuous learning. Strong collaboration, communication, and negotiation skills. Strong people management teams onsite and off shore highly desired Compensation: The estimated salary range for this position is between $120,000 to $140,000.00 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations. Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system. Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available. More About HALO: At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That's why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry. Career Advancement: At HALO, we're passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO's influential global network, leadership opportunities, and diverse perspectives. Culture: We love working here, and we're confident you will too. At HALO, you'll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday's limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability. Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you'll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands. Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal. HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people. HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work. HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at ***********. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.

Woodstock Sterile Solutions is driven to positively impact global healthcare by providing our partners the best quality solutions to their sterile development and commercial needs. We are a growing organization with a bright future, and we are looking for motivated and experienced team members. We offer a comprehensive benefits and a generous Paid Time Off package. This position will be scheduled to work Thursday - Saturday and every other Wednesday, 5:45AM - 6:00PM. This position is eligible for a $1/hour shift differential for the 12-hour shifts. I. Position Overview: The position is entry level and responsible for learning the basic BFS theory, personal protective equipment, tool use, and comprehension of processes and methods such as: BFS start-up, machine and tank sterilization process, filter integrity test methods, temperature recorder function, reading set-up drawings and batch record documentation. This position is responsible for aseptic gowning certification as prerequisite to entering the Aseptic BFS Suite. New hire is not intended to stay in this position long term. Once training and qualification is completed at this level, employee advances to BFS Technician Level 1. II. Specific Duties, Activities, and Responsibilities: Learn basic BFS theory and process overview including start-up and shutdown, media fill batches, line clearance, filter testing, temperature recorders, machine and tank sterilization. Wear proper Personal Protective Equipment (PPE). Always utilize safe work practices (i.e. Proper and safe use of tools, Proper Bending/Lifting techniques, Chemical Awareness, Slip/Trips/Falls awareness, etc.) Proper and safe use of tools. Read batch record instruction and set-up drawings. Conducts daily audits of cGMP paperwork filled out by themselves and co-workers following the completion of BFS activities. Ensure proper Good Documentation Practices (GDP) at all times when completing required documentation. Comply with all controlled documentation and cGMPs as they pertain to production. Certify in aseptic gowning performance. Inspect product for defects and package product on packaging line. Display effective communication skills with both peers and management. Adhere to all safety requirements specified in controlled documentation and in equipment manuals. Maintain effectiveness of the Quality System components relevant to this position. Identify, evaluate, and manage risk to ensure product quality. Communicate risk policies and processes throughout the organization. Other duties as assigned. III. Position Requirements: Education or Equivalent: High school diploma Associate Degree or Technical Certification a plus (mechanical, electrical, etc.) Experience: Minimum of 1 year experience with hydraulic or pneumatic (ex: injection mold or aseptic filling) machines required. Minimum of 1 year experience in mechanical troubleshooting and repair. Knowledge of clean room procedures a plus. Knowledge/Skills Requirements: High level of attention to detail. Should be familiar with current Good Manufacturing Practices and safe work practices. Excellent documentation skills, utilizing Good Documentation Practices (GDP) with the ability to review for accuracy and logic. Strong Mechanical aptitude. Strong problem solving and analytical skills that incorporates basic mathematical and reasoning abilities. Strong communication skills both written and oral. Works well in a team environment. Works well under pressure and able to prioritize workloads as well as multi-task. Must be able to interact effectively with a variety of individuals and styles within and between departments allowing for direct interaction with outside suppliers, Managers and Site Leadership. Must be able to perform risk assessments in a timely manner and respond accordingly to improvements needed. Perform independent work related to projects and/or routine activities. Make sound judgments. Blend knowledge and analysis with logic, active listening, and a continuing interest in simplification. Act ethically. Demonstrate a bias toward action. Be proactive to get things done. Be willing to take a position, and assert influence to drive improvement. Foster teamwork to get results. Demonstrated ability to read, write, and speak clear English. Physical Requirements: Ability to stand for up to 12 hours per day Visual Acuity (20/30 corrected vision) Frequent sitting, standing, walking, climbing ladders/steps, stooping, kneeling, crouching, reading of written documents and use of computer monitor screen, reaching with hands and arms, handling, grasping, twisting Occasional walking up inclines and uneven terrain, writing, talking, balancing, carrying, listening Frequent lifting and/or moving up to 20 pounds and occasional lifting and/or moving up to 50 pounds Notice to Agency and Search Firm Representatives: Woodstock Sterile Solutions is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Woodstock Sterile Solutions employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Woodstock Sterile Solutions. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.